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Appendix, Dell™ Technical Support Policy, Online Services

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FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\sectionAP.fm Appendix Dell™ Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase. Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus). Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) D E L L C ON F I D E N T I A L - P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY Appendix 477

Section	Page
Dell™ 2150cn/2150cdn Color Printer	1
User's Guide	1
Before Beginning	19
Notes, Notices, and Cautions	21
Dell™ 2150cn/2150cdn Color Printer User's Guide	23
Finding Information	25
Product Features	29
About the Printer	31
Front and Rear View	31
Front View	31
Rear View	32
Space Requirements	32
Operator Panel	33
Securing the Printer	33
Ordering Supplies	34
Setting up the Printer (Printer Setup)	37
Preparing Printer Hardware	39
Removing Tape	39
Removing the Print Head Device (PHD) Ribbons	40
Installing the Toner Cartridges	40
Installing Optional Accessories	43
Installing the Optional Memory Module	43
Printing Printer Settings Report	46
Updating Your Driver to Detect Memory Module	47
Installing the Optional 250-Sheet Feeder	48
Printing Printer Settings Report	51
Updating Your Driver to Detect 250-Sheet Feeder	52
Installing the Optional Wireless Adapter	53
Verifying the Contents of the Box	54
Installing the Wireless Adapter Using Video Instructions (Recommended)	54
Installing the Optional Wireless Adapter	55
Printing Printer Settings Report	56
Determining the Wireless Network Settings	57
Configuring the Optional Wireless Adapter	58
Using Wizard Setup to Configure a Wireless Adapter	59
Using Advanced Setup to Configure a Wireless Adapter	61
Constructing a New Wireless Network Environment for Your Computer	68
Connecting Your Printer	81
Connecting Printer to Computer or Network	82
Direct Connection	82
Network Connection	83
Turning on the Printer	84
Setting the IP Address	85
Assigning an IP Address	85
When Using the Easy Setup Navigator	85
When Using the Operator Panel	86
When Using the Tool Box	87
Verifying the IP Settings	88
Verifying the Settings Using Printer Settings Report	88
Verifying the Settings Using Ping Command	89
Loading Paper	91
Installing Printer Drivers on the Windows Computers	95
Identifying Printer Driver Pre-install Status	95
When Using the Operator Panel	95
When Using the Tool Box	95
Disabling Firewall Before Installing Printer Software	96
Inserting the Drivers and Utility CD	96
Direct Connection Setup	97
Network Connection Setup	100
Network Printer Setup on a Local Network	100
Network Printer Setup on a Remote Network	106
Setting Up for Shared Printing	113
Point and Print	115
Peer-to-Peer	117
Installing Printer Drivers on the Macintosh Computers	123
Installing the Drivers and Software	123
Adding a Printer on Mac OS X 10.5 or 10.6	123
Adding a Printer on Mac OS X 10.4.11	125
Adding a Printer on Mac OS X 10.3.9	126
Configuring Settings	128
Installing Printer Drivers on the Linux Computers (CUPS)	129
Operation on Red Hat Enterprise Linux 4 WS/5 Client	129
Setup Overview	129
Installing the Printer Driver	129
Setting Up the Queue	130
Setting the Default Queue	131
Specifying the Printing Options	131
Uninstalling the Printer Driver	131
Operation on SUSE Linux Enterprise Desktop 10	132
Setup Overview	132
Installing the Printer Driver	132
Setting Up the Queue	133
Setting the Default Queue	134
Specifying the Printing Options	134
Setting the Password for Authority as the Printer Administrator	135
Uninstalling the Printer Driver	135
Operation on SUSE Linux Enterprise Desktop 11	136
Setup Overview	136
Installing the Printer Driver	136
Setting Up the Queue	136
Setting the Default Queue	138
Specifying the Printing Options	138
Setting the Password for Authority as the Printer Administrator	139
Uninstalling the Printer Driver	139
Using Your Printer	141
Dell Printer Configuration Web Tool	143
Overview	143
When Using the Operator Panel	144
When Using the Tool Box	144
Using the Dell Printer Configuration Web Tool	145
Printer Status	145
Printer Jobs	145
Printer Settings	145
Print Server Settings	146
Copy Printer Settings	146
Print Volume	146
Printer Information	146
Tray Settings	146
E-Mail Alert	146
Set Password	146
Online Help	147
Order Supplies at:	147
Contact Dell Support at:	147
Setting Up the Dell Printer Configuration Web Tool	147
Setting Up From Web Browser	147
Setting Up From Operator Panel	150
Page Display Format	150
Top Frame	150
Left Frame	152
Right Frame	153
Changing the Settings of the Menu Items	154
Details of the Menu Items	154
Printer Status	156
Printer Jobs	158
Printer Settings	160
Print Server Settings	177
Copy Printer Settings	206
Print Volume	206
Tray Settings	209
Print Media Guidelines	211
Paper	211
Paper Characteristics	211
Recommended Paper	212
Unacceptable Paper	213
Selecting Paper	213
Selecting Pre-Printed Media and Letterheads	214
Selecting Pre-Punched Paper	214
Printing on a Letterhead (Pre-Printed and Pre-Punched Paper)	215
Envelopes	217
Labels	218
Storing Print Media	219
Identifying Print Media and Specifications	220
Supported Paper Sizes	220
Supported Paper Types	221
Paper Type Specifications	221
Loading Print Media	223
Capacity	223
Print Media Dimensions	223
Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder	223
Loading Envelopes in the Standard 250-Sheet Tray and Optional 250- Sheet Feeder	226
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	228
Loading Print Media in the SSF	230
Loading an Envelope in the SSF	231
Using the SSF	233
Linking Trays	234
Operator Panel	235
Using the Operator Panel Buttons	235
Printing a Panel Settings Page	236
When Using the Operator Panel	236
When Using the Tool Box	236
Printing	239
Printing	241
Tips for Successful Printing	241
Tips on Storing Print Media	241
Avoiding Paper Jams	241
Sending a Job to Print	242
Canceling a Print Job	242
Canceling a Job From the Operator Panel	242
Canceling a Job From a Computer Running Windows	243
Duplex Printing	243
Duplex Printing With Duplexer (Dell 2150cdn Color Printer Only)	243
Duplex Printing Without Duplexer (Dell 2150cn Color Printer Only)	244
Using Booklet Print (Dell 2150cn and 2150cdn Models)	246
Using the Stored Print Function	247
Secure Print	248
Private MailBox Print	248
Public MailBox Print	248
Proof Print	248
Storing Print Jobs	249
Printing the Stored Jobs	249
Specifying Your Password on the Operator Panel (Secure Print/Private MailBox Print)	249
Deleting Stored Jobs	250
Printing a Report Page	250
Printing Printer Settings Report	250
Printing Font Sample List	251
Printer Settings	252
Printing Printer Settings Report	252
Using the Operator Panel to Change the Printer Settings	253
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	254
Resetting Defaults	256
Adjusting the Language	257
Know Your Printer	259
Understanding the Tool Box Menus	261
Printer Settings Report	261
Printer Information	261
Menu Settings	262
Reports	265
TCP/IP Settings	266
Printer Maintenance	266
System Settings	267
Date & Time	271
Paper Density	272
Color Registration Adjustment	272
Adjust Altitude	274
Reset Defaults	274
Non-Dell Toner	274
Initialize Print Meter	275
Tray Settings	275
TCP/IP Settings	278
Network Settings	279
Diagnosis	279
Chart Print	280
Machine Check	280
Paper Wrinkle Check Mode	281
Environment Sensor Info	282
Clean Developer	283
Refresh Mode	283
Resetting Defaults	283
When Using the Tool Box	283
Understanding the Printer Menus	285
Report / List	285
Printer Setting	285
Panel Settings	285
PCL Fonts List	285
PCL Macro List	285
Job History	286
Error History	286
Print Meter	286
Color Test Page	286
Stored Documents	286
Admin Menu	286
Print Language	286
Network	295
USB Settings	303
System Settings	303
Maintenance	312
Secure Settings	319
Tray Settings	320
Panel Language	324
Print Menu	324
Secure Print	324
Private Mail Box	325
Public Mail Box	326
Proof Print	327
Panel Lock	328
Enabling the Panel Lock	328
Disabling the Panel Lock	329
Resetting Defaults	329
When Using the Operator Panel	329
Understanding Your Printer Software	331
Printer Settings Utility	333
Status Window	333
Tool Box	333
Updater	334
Troubleshooting	334
Status Monitor Widget for Macintosh	334
Status Monitor Widget Feature	334
Before Installing the Status Monitor Widget	334
Installing the Status Monitor Widget	335
Opening and Closing the Status Monitor Widget	335
Printer Status Window	336
Order Window	338
Preferences	339
Status Monitor Console for Linux	340
Status Monitor Console Feature	340
Before Installing the Status Monitor Console	340
Installing the Status Monitor Console	341
Starting the Status Monitor Console	341
Printer Selection Window	342
Printer Status Window	343
Dell Supplies Management System Window	344
Service Tag Window	346
Settings Window	346
Understanding Fonts	349
Typefaces and Fonts	349
Weight and Style	349
Pitch and Point Size	350
Bitmapped and Scalable Fonts	351
Resident Fonts	353
Symbol Sets	354
Symbol Sets for PCL 5/PCL 6	354
Understanding Printer Messages	357
Printing With Web Services on Devices (WSD)	363
Adding Roles of Printer Services	363
Printer Setup	364
Installing a Printer Driver Using the Add Printer Wizard	364
Specifications	367
Operating System Compatibility	367
Power Supply	367
Dimensions	367
Memory	367
Page Description Language (PDL)/Emulation, Operating System, and Interface	368
MIB Compatibility	368
Environment	368
Operation	368
Print Quality Guarantee	368
Storage	369
Altitude	369
Cables	369
Maintaining Your Printer	371
Maintaining Your Printer	373
Determining the Status of Supplies	373
Conserving Supplies	373
Ordering Supplies	374
Storing Print Media	374
Storing Consumables	375
Replacing the Toner Cartridges	375
Removing the Toner Cartridge	376
Installing a Toner Cartridge	377
Replacing the Print Head Device (PHD) Unit	379
Removing the PHD Unit	379
Installing a PHD Unit	381
Replacing the Retard Roller	386
Removing the Retard Roller in the Standard 250-Sheet Tray	387
Installing a Retard Roller in the Standard 250-Sheet Tray	388
Cleaning Inside the Printer	389
Cleaning the Feed Roller	389
Cleaning the CTD Sensor	394
Adjusting Color Registration	398
Printing the Color Registration Chart	398
Determining Values	399
Entering Values	401
Removing Options	405
Removing the Optional Memory Module	405
Removing the Optional 250-Sheet Feeder	408
Removing the Optional Wireless Adapter	410
Clearing Jams	413
Avoiding Jams	413
Identifying the Location of Paper Jams	414
Clearing Paper Jams From the SSF	415
Clearing Paper Jams From the Standard 250- Sheet Tray	418
Clearing Paper Jams From the Fuser	422
Clearing Paper Jams From the Duplexer	425
Clearing Paper Jams From the Optional 250-Sheet Feeder	427
Troubleshooting	431
Troubleshooting Guide	433
Basic Printer Problems	433
Display Problems	433
Printing Problems	434
Print Quality Problems	436
The output is too light	437
Toner smears or print comes off	440
Random spots/Blurred images	441
The entire output is blank	442
Streaks appear on the output	444
Part or the entire output is black	445
Pitched color dots	446
Vertical blanks	447
Ghosting	448
Light-induced fatigue	450
Fog	451
Bead-Carry-Out (BCO)	451
Jagged characters	452
Banding	453
Auger mark	454
Wrinkled/Stained paper	455
Damage on the leading edge of paper	457
Jam/Alignment Problems	457
The top and side margins are incorrect	458
Color registration is out of alignment	458
Images are skewed	460
Standard 250-Sheet Tray Misfeed Jam	460
SSF Misfeed Jam	462
Optional 250-Sheet Feeder Misfeed Jam	464
Regi Jam (Exit Sensor On JAM)	465
Exit Jam (Exit Sensor Off JAM)	465
Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam	466
SSF Multi-feed Jam	466
Noise	467
Problems With Installed Optional Accessories	469
Other Problems	469
Contacting Service	472
Appendix	477
Appendix	479
Dell™ Technical Support Policy	479
Online Services	479
Warranty and Return Policy	480
Recycling Information	480
Contacting Dell	480