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Dell 2155cn User Manual - Page 687

Troubleshooting Guide, Basic Printer Problems, Display Problems

UPC - 884116047933

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FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm 31 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: The power cable is plugged into the printer and a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet are working. • Optional memory is properly installed. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Problem Action After the printer is turned on, • Turn off the printer, wait for 10 seconds, and turn on the display on the operator the printer. panel is blank, keeps showing • Self Test Message appears on the operator panel. When Please wait..., or the back light is not lit. the test is completed, Ready is displayed. Menu settings changed from Settings in the software program, the printer driver, or the operator panel have no the printer utilities are overriding the settings made on effect. the operator panel. D E L L C ON F I D E N T I A L - P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY Troubleshooting Guide 685

Section	Page
Dell™ 2155cn/2155cdn Multifunction Color Printer User's Guide	1
Before Beginning	27
Notes, Notices, and Cautions	29
Dell™ 2155cn/2155cdn Multifunction Color Printer User's Guide	31
Finding Information	33
Product Features	37
About the Printer	41
Front and Rear View	42
Front View	42
Rear View	43
Space Requirements	43
Automatic Document Feeder (ADF)	44
Operator Panel	45
Securing the Printer	45
Ordering Supplies	45
Setting up the Printer (Printer Setup)	49
Preparing Printer Hardware	51
Removing Tape	51
Removing the Print Head Device (PHD) Ribbons	52
Installing the Toner Cartridges	52
Installing Optional Accessories	55
Installing the Optional Memory Module	55
Printing System Settings Report	58
Updating Your Driver to Detect Memory Module	60
Installing the Optional 250-Sheet Feeder	61
Printing System Settings Report	63
Updating Your Driver to Detect 250-Sheet Feeder	65
Installing the Optional Wireless Adapter	66
Verifying the Contents of the Box	67
Installing the Wireless Adapter Using Video Instructions (Recommended)	67
Installing the Optional Wireless Adapter	68
Printing System Settings Report	69
Determining the Wireless Network Settings	70
Configuring the Optional Wireless Adapter	71
Using Wizard Setup to Configure a Wireless Adapter	72
Using Advanced Setup to Configure a Wireless Adapter	74
Constructing a New Wireless Network Environment for Your Computer	81
Connecting Your Printer	93
Connecting Printer to Computer or Network	94
Direct Connection	94
Network Connection	96
Connecting the Telephone Line	96
Turning on the Printer	99
Setting Initial Settings on the Operator Panel	99
Setting the IP Address	105
Assigning an IP Address	105
When Using the Easy Setup Navigator	105
When Using the Operator Panel	106
When Using the Tool Box	107
Verifying the IP Settings	108
Verifying the Settings Using System Settings Report	108
Verifying the Settings Using Ping Command	109
Loading Paper	111
Installing Printer Drivers on the Windows Computers	115
Identifying Printer Driver Pre-install Status	115
When Using the Operator Panel	115
When Using the Tool Box	115
Disabling Firewall Before Installing Printer Software	116
Inserting the Drivers and Utility CD	116
Direct Connection Setup	117
Network Connection Setup	120
Network Printer Setup on a Local Network	120
Network Printer Setup on a Remote Network	126
Setting Up for Shared Printing	133
Point and Print	135
Peer-to-Peer	138
Installing Printer Drivers on the Macintosh Computers	143
Installing the Drivers and Software	143
Adding a Printer on Mac OS X 10.5 or 10.6	144
Adding a Printer on Mac OS X 10.4.11	145
Adding a Printer on Mac OS X 10.3.9	147
Configuring Settings	148
Installing Printer Drivers on the Linux Computers (CUPS)	149
Operation on Red Hat Enterprise Linux 4 WS/5 Client	149
Setup Overview	149
Installing the Printer Driver	149
Setting Up the Queue	150
Setting the Default Queue	151
Specifying the Printing Options	151
Uninstalling the Printer Driver	151
Operation on SUSE Linux Enterprise Desktop 10	152
Setup Overview	152
Installing the Printer Driver	152
Setting Up the Queue	153
Setting the Default Queue	154
Specifying the Printing Options	154
Setting the Password for Authority as the Printer Administrator	155
Uninstalling the Printer Driver	155
Operation on SUSE Linux Enterprise Desktop 11	156
Setup Overview	156
Installing the Printer Driver	156
Setting Up the Queue	156
Setting the Default Queue	158
Specifying the Printing Options	158
Setting the Password for Authority as the Printer Administrator	159
Uninstalling the Printer Driver	159
Using Your Printer	161
Dell Printer Configuration Web Tool	163
Overview	163
When Using the Operator Panel	164
When Using the Tool Box	164
Using the Dell Printer Configuration Web Tool	165
Printer Status	165
Printer Jobs	165
Printer Settings	166
Print Server Settings	166
Copy Printer Settings	166
Print Volume	166
Address Book	166
Printer Information	166
Tray Settings	166
E-Mail Alert	167
Set Password	167
Online Help	167
Order Supplies at:	167
Contact Dell Support at:	167
Setting Up the Dell Printer Configuration Web Tool0	167
Setting Up From Web Browser	167
Setting Up From Operator Panel	170
Page Display Format	170
Top Frame	170
Left Frame	172
Right Frame	173
Changing the Settings of the Menu Items	174
Details of the Menu Items	175
Printer Status	178
Printer Jobs	180
Printer Settings	181
Print Server Settings	217
Copy Printer Settings	247
Print Volume	247
Address Book	250
Tray Settings	261
Print Media Guidelines	263
Paper	263
Paper Characteristics	263
Recommended Paper	264
Unacceptable Paper	265
Selecting Paper	265
Selecting Pre-Printed Media and Letterheads	266
Selecting Pre-Punched Paper	266
Printing on a Letterhead (Pre-Printed and Pre-Punched Paper)	267
Envelopes	269
Labels	270
Storing Print Media	271
Identifying Print Media and Specifications	272
Supported Paper Sizes	272
Supported Paper Types	273
Paper Type Specifications	273
Loading Print Media	275
Capacity	275
Print Media Dimensions	275
Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder	275
Loading Envelopes in the Standard 250-Sheet Tray and the Optional 250- Sheet Feeder	278
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	280
Loading Print Media in the SSF	282
Loading an Envelope in the SSF	283
Using the SSF	285
Linking Trays	286
Operator Panel	287
Using the Operator Panel Buttons	287
Printing a Panel Settings Page	289
When Using the Operator Panel	289
When Using the Tool Box	289
Printing, Copying, Scanning, and Faxing	291
Printing	293
Tips for Successful Printing	293
Tips on Storing Print Media	293
Avoiding Paper Jams	293
Sending a Job to Print	294
Canceling a Print Job	294
Canceling a Job From the Operator Panel	294
Canceling a Job From a Computer Running Windows	295
Duplex Printing	295
Duplex Printing With Duplexer (Dell 2155cdn Multifunction Color Printer Only)	296
Duplex Printing Without Duplexer (Dell 2155cn Multifunction Color Printer Only)	296
Using Booklet Print (Dell 2155cn and 2155cdn Models)	298
Using the Stored Print Function	299
Secure Print	300
Private MailBox Print	300
Public MailBox Print	300
Proof Print	300
Storing Print Jobs	301
Printing the Stored Jobs	301
Specifying Your Password on the Operator Panel (Secure Print/Private MailBox Print)	301
Deleting Stored Jobs	302
Printing from USB Memory	302
Supported File Formats	303
PDF Port Direct Printing	303
Printing a Report Page	304
Printing System Settings Report	304
Printing Font Sample List	305
Printer Settings	306
Printing System Settings Report	306
Using the Operator Panel to Change the Printer Settings	307
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	308
Resetting Defaults	310
Adjusting the Language	311
Copying	313
Loading Paper for Copying	313
Selecting Paper Tray	313
Preparing a Document	313
Making Copies From the Document Glass	314
Making Copies From the ADF	315
Setting Copy Options	316
Number of Copies	317
Color	318
Select Tray	318
SSF Paper Size	319
SSF Paper Type	320
Collated	321
Reduce/Enlarge	322
Document Size	324
Original Type	325
Lighter/Darker	325
Sharpness	326
Color Saturation	327
Auto Exposure	328
2 Sided	328
Multiple-Up	330
Margin Top/Bottom	331
Margin Left/Right	332
Margin Middle	333
Changing the Default Settings	333
Setting the Power Saver Timer Option	334
Scanning	337
Scanning Overview	337
Scanning - With scanner driver	337
Scanning - Without scanner driver	338
Scanning From the Operator Panel	339
Scanning Using the TWAIN Driver	341
Scan Setting Tool	344
IP Address Settings	345
Password Setting	347
Scanning Using the Windows Image Acquisition (WIA) Driver	348
Scanning to Network	350
Overview	351
Procedures	352
Setting a Login Name and a Password (SMB Only)	352
Creating a Shared Folder (SMB Only)	354
Setting a Destination Using an Address Book	361
Sending the Scanned File on the Network	370
Scanning to a USB Memory	370
Types of a USB Memory	371
Specifying a Folder to Save the Scanned Image	371
Inserting and Removing a USB Memory	372
Sending an E-Mail With the Scanned Image	372
Setting an E-Mail Alert	372
Registering a New User	373
Sending an E-mail With the Scanned File	374
Faxing	377
Specifying the Fax Initial Settings Using the Easy Setup Navigator	377
Setting Your Country	378
Setting the Printer ID	378
Using the Numeric Keypad to Enter Characters	379
Keypad Letters and Numbers	380
Changing Numbers or Names	381
Inserting a Pause	381
Setting the Time and Date	381
Changing the Clock Mode	382
Setting Sounds	382
Speaker Volume	382
Ringer Volume	383
Specifying the Fax Settings Options	383
Changing the Fax Settings Options	383
Available Fax Settings Options	384
Advanced Fax Settings	388
Sending a Fax	391
Loading an Original Document	391
Adjusting the Document Resolution	393
Adjusting the Document Contrast	394
Sending a Fax Automatically	395
Sending a Fax Manually	396
Confirming Transmissions	397
Automatic Redialing	397
Sending a Delayed Fax	397
Sending a Fax from the Driver (Direct Fax)	398
Example	399
Receiving a Fax	406
About Receiving Modes	406
Loading Paper for Receiving Faxes	406
Receiving a Fax Automatically in the Fax Mode	406
Receiving a Fax Manually in the Telephone Mode	406
Receiving a Fax Automatically in the Telephone/Fax or Ans Machine/Fax	407
Receiving a Fax Manually Using an External Telephone	407
Receiving Faxes Using the DRPD	408
Receiving Faxes in the Memory	408
Polling Receive	409
Automatic Dialing	409
Speed Dialing	409
Setting Speed Dial	409
Sending a Fax Using Speed Dial	410
Group Dialing	411
Setting Group Dial	411
Editing Group Dial	412
Sending a Fax Using Group Dial (Multi-address Transmission)	413
Printing a Speed Dial List	414
Phone Book	414
Other Ways to Fax	415
Using the Secure Receiving Mode	415
Using an Answering Machine	417
Using a Computer Modem	418
Printing a Report	418
Speed Dial	419
Address Book	419
Server Address	419
Fax Activity	419
Fax Pending	419
Print Meter	419
Changing Setting Options	420
Know Your Printer	421
Understanding the Tool Box Menus	423
Printer Settings Report	423
Printer Information	423
Menu Settings	424
Reports	428
TCP/IP Settings	429
Defaults Settings	429
Fax Settings	433
Printer Maintenance	435
System Settings	435
Date & Time	441
Paper Density	442
Color Registration Adjustment	442
Adjust Altitude	444
Reset Defaults	444
Non-Dell Toner	445
Initialize Print Meter	445
Tray Settings	445
TCP/IP Settings	448
Network Settings	449
Copy Defaults	449
Scan Defaults	455
Fax Defaults	458
Print from USB Defaults	460
Fax Settings	462
Diagnosis	465
Chart Print	465
Machine Check	466
Paper Wrinkle Check Mode	467
Environment Sensor Info	468
Clean Developer	469
Refresh Mode	469
Resetting Defaults	469
When Using the Tool Box	469
Understanding the Printer Menus	471
Report / List	471
System Settings	471
Panel Settings	471
PCL Fonts List	471
PCL Macro List	471
PDF Fonts List	472
Job History	472
Error History	472
Print Meter	472
Color Test Page	472
Protocol Monitor	472
Speed Dial	472
Address Book	472
Server Address	473
Fax Activity	473
Fax Pending	473
Stored Documents	473
Admin Menu	473
Phone Book	473
Print Language	474
Network	484
Fax Settings	492
System Settings	503
Maintenance	515
Secure Settings	521
USB Settings	523
Defaults Settings	524
Copy Defaults	524
Scan Defaults	526
Fax Defaults	527
Print from USB Defaults	528
Tray Settings	528
Panel Language	532
Print Menu	532
Secure Print	532
Private Mail Box	533
Public Mail Box	534
Proof Print	535
Secure Receive	536
Copy Menu	536
Select Tray	536
SSF Paper Size	537
SSF Paper Type	538
Collated	539
Reduce/Enlarge	539
Document Size	540
Original Type	541
Lighter/Darker	541
Sharpness	542
Color Saturation	542
Auto Exposure	542
2Sided	542
Multiple-Up	543
Margin Top/Bottom	543
Margin Left/Right	543
Margin Middle	544
Scan Menu	544
Scan to USB Memory	544
Scan to E-Mail	544
Scan to Network	545
Scan to Application	545
File Format	546
Color Mode	546
Resolution	546
Document Size	547
Lighter/Darker	548
Sharpness	548
Contrast	548
Auto Exposure	549
Margin Top/Bottom	549
Margin Left/Right	549
Margin Middle	549
Fax Menu	550
Fax to	550
Resolution	550
Lighter/Darker	551
OnHook	551
Delayed Start	551
Polling Receive	552
Fax Cover Page	552
Print from USB Menu	552
Document	552
Select Tray	553
SSF Paper Size	553
SSF Paper Type	554
2Sided	554
Layout	555
PDF Password	555
Panel Lock	555
Enabling the Panel Lock	555
Disabling the Panel Lock	556
Resetting Defaults	557
When Using the Operator Panel	557
Understanding Your Printer Software	559
Printer Settings Utility	561
Status Window	562
Tool Box	562
Updater	562
Troubleshooting	562
Address Book Editor	562
ScanButton Manager	562
Dell ScanCenter	562
Address Books	563
Types of Address Books	563
Adding and Editing Entries to the Address Books	564
Status Monitor Widget for Macintosh	567
Status Monitor Widget Feature	568
Before Installing the Status Monitor Widget	568
Installing the Status Monitor Widget	568
Opening and Closing the Status Monitor Widget	569
Printer Status Window	570
Order Window	571
Preferences	572
Status Monitor Console for Linux	573
Status Monitor Console Feature	574
Before Installing the Status Monitor Console	574
Installing the Status Monitor Console	574
Starting the Status Monitor Console	575
Printer Selection Window	575
Printer Status Window	576
Dell Supplies Management System Window	577
Service Tag Window	579
Settings Window	579
Understanding Fonts	583
Typefaces and Fonts	583
Weight and Style	583
Pitch and Point Size	584
Bitmapped and Scalable Fonts	585
Resident Fonts	587
Symbol Sets	588
Symbol Sets for PCL 5/PCL 6	588
Understanding Printer Messages	591
Printing With Web Services on Devices (WSD)	603
Adding Roles of Printer Services	603
Printer Setup	604
Installing a Printer Driver Using the Add Printer Wizard	604
Specifications	607
Operating System Compatibility	607
Power Supply	607
Dimensions	607
Memory	607
Page Description Language (PDL)/Emulation, Operating System, and Interface	608
MIB Compatibility	608
Environment	608
Operation	608
Print Quality Guarantee	608
Storage	609
Altitude	609
Cables	609
Copier Specifications	610
Scanner Specifications	611
Facsimile Specifications	611
Maintaining Your Printer	613
Maintaining Your Printer	615