Dell 2155cn User Manual - Page 730
Scanner Driver/Printer Utility Problems
UPC - 884116047933
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FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Scanner Driver/Printer Utility Problems Problem Action Unable to retrieve the Address Check that the USB or Ethernet cable is connected Book data from the printer on properly. the Address Book Editor. Ensure that the power of your printer is on. Ensure that the scanner driver is installed on your computer. (The Address Book Editor retrieves the Address Book data via the scanner driver when the printer is connected using a USB cable.) The TWAIN driver cannot connect to the printer. Check that the USB or Ethernet cable is connected properly. If using the network connection, check that IP address of the printer is set correctly. To check the IP address, see "Scanning Using the TWAIN Driver." Check whether the printer is on. If the printer is on, reboot it by turning the power switch off and then on again. If a scan application is running, close the application once, restart the application, and then try scanning again. The scanner driver has not been registered on your computer and cannot be accessed from ScanButton Manager. Install the scanner driver. If the scanner driver is installed, uninstall it and then re-install it again. After the installation of the scanner driver is completed, reinstall the ScanButton Manager. DE LL CONFIDENTIAL - PRE LIMINARY 9/13/10 - FOR PROOF ONLY 728 Troubleshooting Guide
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