Dell 942 All In One Inkjet Printer Dell™ Photo All-In-One Printer 94
Dell 942 All In One Inkjet Printer Manual
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- Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 1
Dell™ Photo All-In-One Printer 942 Owner's Manual Look Inside For: • Ordering Supplies • Getting Started • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting www.dell.com/supplies | support.dell.com - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 2
Ordering Supplies Your Dell Photo AIO Printer 942 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone. US Australia Austria Belgium - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 3
of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 4
www.dell.com/supplies | support.dell.com - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 5
Parts 11 Setting Up Your Printer 12 Accessing Your User's Guide 13 Replacing the Operator Panel 13 Using the Operator Panel 15 Operator Panel Functionality 16 Operator Panel Menus 18 Print Media Guidelines 26 Loading Paper 28 Understanding the Automatic Paper Type Sensor 29 Placing Your - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 6
Console in Windows XP 44 Configuring Microsoft Fax Console (Windows XP) or Fax Service Management (Windows 2000 44 Faxing a Paper Document 45 Service Management 47 Viewing the Status of a Fax Using Fax Console or Fax Service Management 47 Changing the Fax Configuration 47 Using Your Printer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 7
Manager 59 Ink Management 60 4 Ink Cartridge Maintenance Replacing Ink Cartridges 63 Aligning Ink Cartridges 66 Cleaning the Ink Cartridge Nozzles 67 5 Troubleshooting Setup Problems 69 Computer Problems 69 Printer Problems 71 General Problems 72 Fax Problems 72 Paper Problems 72 Error - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 8
Order-Status Service 77 Contacting Dell 78 7 Appendix Limited Warranties and Return Policy 95 Limited Warranty for Dell-Branded Hardware Products . . . . 95 "Total Satisfaction" Return Policy 99 Dell Inc. Ink and Toner Cartridges Limited Warranties . . . . . 101 Dell Software License Agreement - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 9
your printer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer's authorized replacement power cable. • Connect the power cable to an electrical outlet that is near the product and easily accessible. • Refer service or repairs - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 10
www.dell.com | support.dell.com 10 CAUTION: SAFETY INSTRUCTIONS - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 11
1 Getting Started Understanding the Printer Parts 1 2 3 4 5 7 8 9 Number: 1 2 3 Part: Paper support Paper guide Top cover 13 12 6 10 11 Description: Part that supports loaded paper. Guide that helps the paper feed into the printer properly. Top of printer that holds your document or photo - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 12
scan it. Setting Up Your Printer NOTE: The Dell Photo AIO Printer 942 supports Microsoft® Windows® 2000 and Windows XP. Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 69. 12 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 13
cards or PictBridge-enabled digital cameras. Accessing Your User's Guide Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ View Dell User's Guide. NOTE: You can also access the User's Guide on your Drivers and Utilities CD. Replacing the Operator Panel If you have - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 14
www.dell.com | support.dell.com 2 If an English operator panel is installed, remove it by lifting the panel up. 3 Snap the non-English operator panel into place. 4 Close the top cover. 14 Getting Started - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 15
Using the Operator Panel 1 2 15 3 14 4 13 5 12 6 11 7 10 8 9 Button Description 1 LCD Panel on the printer that displays scanning, copying, faxing, and printing options as well as status and error messages. For more information, see "Using the Operator Panel" on page - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 16
dell.com | support.dell.com Button Description 4 Preview Scans the document in the Copy or Scan mode and displays a preview. 5 Save to PC • Scans the document and sends it to the Dell All-In-One Center. For more information, see "Using the Dell All-In-One Ink Levels To view your ink cartridge - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 17
printer supports the following memory card types: • CompactFlash Type I and II • Memory Stick • Memory Stick PRO • SmartMedia • Secure Digital • MultiMediaCard • xD-Picture Card When you insert a media card into the slot on the front of the printer → Dell Printers→ Dell Photo AIO Printer 942→ Memory - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 18
www.dell.com | support.dell.com Operator Panel Menus Photo mode Menu Photo Sub-menu item I Want To... NOTE: The I Want To... menu is only available when a photo card is installed. Paper Size Print Quality Brightness (Press Select.) Crop (Press Select.) Rotate 90 degrees (Press Select.) Print All - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 19
Menu Maintenance Defaults Sub-menu item Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Restore Defaults (Press Select.) Paper Type Photo Size Preview before Print * Factory default - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 20
www.dell.com | support.dell.com Menu Sub-menu item Language Clear Settings When Power Save (the screen saver shown below appears on screen until the printer enters Power Save) Order online: www.dell.com/supplies Settings • English* • French • German • Spanish • Italian • Brazilian • Russian • - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 21
Fax mode Menu Maintenance Defaults Sub-menu item Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Restore Defaults (Press Select.) Language Clear Settings When * Factory default setting - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 22
www.dell.com | support.dell.com Menu Sub-menu item Power Save (the screen saver shown below appears on screen until the printer enters Power Save) Order online: www.dell.com/supplies Settings • 10 minutes* • 20 minutes • 30 minutes • Immediate * Factory default setting Copy mode Menu Copy Sub - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 23
item Size of Original Maintenance Defaults Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Restore Defaults (Press Select.) Paper Type * Factory default setting Settings • Automatic - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 24
www.dell.com | support.dell.com Menu Sub-menu item Language Clear Settings When Power Save (the screen saver shown below appears on screen until the printer enters Power Save) Order online: www.dell.com/supplies Settings • English* • French • German • Spanish • Italian • Brazilian • Russian • - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 25
Scan mode Menu Maintenance Defaults Sub-menu item Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Restore Defaults (Press Select.) Language Clear Settings When * Factory default setting - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 26
against the right side of the paper support. • The paper guide rests against the left edge of the paper. NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up. • You select Draft (select Photo if a photo cartridge is installed), Normal, or Photo print - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 27
cause a paper jam. See "Paper Problems" on page 72. • You load the leading edge of the banner paper into the printer against the right side of the paper support. • You squeeze and slide the paper guide to the left edge of the banner paper. • You use banner paper designed for inkjet printers. 10 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 28
glossy or coated side of the paper faces up. • The paper guide rests against the left edge of the paper. • You select Normal or Photo print quality. • The paper is loaded vertically against the right side of the paper support. • You follow the loading instructions on the packaging. • The blank side - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 29
paper support surface and the right edge should be flush against the right paper guide. Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types: • Plain • Transparency • Glossy/photo • Coated If you load one of these paper - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 30
Click OK. To turn off the automatic paper type sensor for all print jobs: 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Right-click the Printer icon. 3 Click Printing Preferences. 4 Click the Quality - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 31
Placing Your Document on the Scanner Glass 1 Open the top cover. 2 Place your document face down on the scanner glass in the lower right corner. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer. Getting Started 31 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 32
www.dell.com | support.dell.com 3 Close the top cover. 32 Getting Started - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 33
). Printing Photos 1 Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 28. 2 Make sure you have a photo cartridge and a color cartridge installed. For more information, see "Replacing Ink Cartridges" on page 63. Using the Printer 33 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 34
| support.dell.com 3 With your document open, click File→ Print. 4 Customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. b On the Quality/Copies tab, select Photo and the paper - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 35
4 Follow the instructions on the screen to complete your project. For information on printing directly from a media card or digital camera, see "Using Your Printer in Photo Mode" on page 48. Copying To make copies, you can use the printer operator panel or your computer. For easy one-touch color or - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 36
Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center appears. 7 Select a copy quantity (1-99) and color. 8 Click See More Copy Settings to: • Choose a copy quality. • Select the blank paper size. • Select the original document size. • Lighten or darken your document. NOTE: For - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 37
Scanner Glass" on page 31. NOTE: For best results, install a photo cartridge before copying photos. 4 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center appears. 5 Click Preview Now. 6 Adjust the dotted lines to fit - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 38
up or down arrow to change the blank paper size. 9 Change any copy settings. For printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. 3 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 39
instructions on the screen to select the size of your new image. 7 When you finish customizing your image, click Print Now. Changing Copy Settings 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One such as paper size and - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 40
dell.com | support.dell.com 6 When you finish customizing your copy settings, click OK, and then click Copy Now. Scanning Scanning Documents 1 Turn on your computer and printer Scan mode. 6 Press the Color or Black button. The Dell All-In-One Center appears. 7 Click Preview Now. 8 Adjust the dotted - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 41
Document on the Scanner Glass" on page 31. 4 Close the top cover. 5 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center appears. 6 In the Send scanned image to: drop-down menu, select the program you want to use. For - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 42
make sure they are connected. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center appears. 3 In the Creative Tasks section, click Save an image on my computer. 4 Follow the instructions on your screen. 42 Using the - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 43
Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center appears. 6 Click Preview Now. 7 In the Creative Tasks section, click E-mail an image to a friend. 8 In the What is being scanned? menu, make a selection. 9 Follow the instructions on the screen to prepare the - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 44
dell.com | support.dell.com For Windows 2000, Fax Service Management is automatically installed. Installing Microsoft Fax Console in Windows XP faxes, click to clear the Enable Send check box. 6 Click the Manual answer button or Automatically answer after (user-defined number of rings) button Printer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 45
Dell Photo AIO Printer 942 to print the received fax. NOTE: Your printer paper document, use the Dell All-In-One Center. 1 Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL broadband service - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 46
www.dell.com | support.dell.com 4 In the Dell All-In-One Center you can either: • In the Scan or Fax click File→ Print. 2 In the printer list, select Fax. 3 Click Print, and then follow the instructions on the screen. Receiving a Fax Using Fax Console or Fax Service Management 1 Make sure that an - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 47
. 1 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax. 2 Click Fax Console or Fax Service Management. View received faxes in the Inbox; view sent faxes in Sent Items. Viewing the Status of a on the Tools menu to start the Fax Configuration Wizard. Using the Printer 47 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 48
to display your photos • Edit your photos Using Memory Cards Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 942 supports the following digital media: • CompactFlash Type I and II • Memory Stick • Memory Stick PRO • SmartMedia • Secure Digital • MultiMediaCard • xD - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 49
, make sure the name label faces up. Your printer recognizes one source for photos at a time. Insert only one digital camera memory card at a time. Using a PictBridge-Enabled Digital Camera Your printer also supports PictBridge compatible cameras. 1 Insert one end of the USB cable into the camera - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 50
com | support.dell.com 3 Turn on your digital camera. Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information. NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 51
to select a photo to save to your computer. You can select more than one photo at once. 4 Press the Save to PC button on the operator panel Slide Show, and then press the Select button on the operator panel. The printer displays each photo on the media card or digital camera. Printing All Photos on - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 52
www.dell.com | support.dell.com 52 Using the Printer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 53
3 Understanding the Printer Software The printer software includes: • Dell Printer Solution Center - Provides maintenance and troubleshooting help, basic usage information, and how-to's for creating projects. • Dell All-In-One Center - Allows you to perform various scan, copy, fax, and print - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 54
Ink or Supplies - Directs you to Dell's cartridge ordering website, www.dell.com/supplies. • Customer Support - Directs you to Dell's customer support website, support.dell.com. • Contact Dell by Phone - Lists the "Contacting Dell" phone number by country. 54 Understanding the Printer Software - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 55
- Click this button to view software version information. To access the Dell Printer Solution Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell Printer Solution Center. Using the Dell All-In-One Center The Dell All-In-One Center allows you to: • Scan - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 56
www.dell.com | support.dell.com • Preview images you want to print or copy. • Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 57
→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Right-click on the printer icon, and then select Printer Preferences. NOTE: Changes made to the printer settings from the Printers folder become the default settings for most programs. Understanding the Printer Software 57 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 58
• Paint Shop Photo Album Click Start→ Programs→ Dell Picture Studio v2.0→ Paint Shop Photo Album 4→ Paint Shop Photo Album • Dell.Shutterfly.com - Online Print Service Click Start→ Programs→ Dell Picture Studio v2.0→ Dell.Shutterfly.com - Online Print Service 58 Understanding the Printer Software - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 59
menu. You can also launch MCM from your computer by clicking Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Memory Card Manager. For more information on using Memory Card Manager, see "Using Your Printer in Photo Mode" on page 48. Understanding the Printer Software 59 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 60
ink cartridges, see "Replacing Ink Cartridges" on page 63. When one or both of your ink cartridges are empty, the Reserve Tank window will pop up on your screen when you try to print. If you continuing printing, the print job may not print as you expect. 60 Understanding the Printer Software - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 61
Maintenance tab in the Dell Printer Solution Center. The Reserve Tank dialog will not be displayed again until after the low ink cartridge has been replaced. The Complete-A-Print checkbox is automatically reset when a new or different cartridge is installed. Understanding the Printer Software 61 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 62
www.dell.com | support.dell.com 62 Understanding the Printer Software - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 63
Supplies" on page 2. Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell. 1 Turn on your printer. 2 Lift the printer unit and position the scanner support between the tabs to - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 64
www.dell.com | support.dell.com 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. photo or black cartridge 5 Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge (sold separately), - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 65
, use a photo cartridge and a color cartridge. 7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier. photo or black cartridge Ink Cartridge Maintenance 65 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 66
www.dell.com | support.dell.com 8 Snap each lid closed. 9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed. Aligning Ink Cartridges Your printer can align the ink cartridges when they are installed or replaced. To verify your ink - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 67
jagged or edges appear rough. To clean the ink cartridge nozzles: 1 Load plain paper. For more information, see "Loading Paper" on page 28. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell Printer Solution Center. 3 Click the Maintenance tab. 4 Click Clean - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 68
www.dell.com | support.dell.com 68 Ink Cartridge Maintenance - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 69
down the exact message. Setup Problems Computer Problems VE R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R - The Dell Photo AIO Printer 942 supports Windows 2000 and Windows XP. MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER CHECK THE USB - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 70
. Also, do not install the Dell printer drivers multiple times from your printer CD. Removing and Reinstalling Software If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software. 70 Troubleshooting - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 71
→ Dell Printers→ Dell Photo AIO Printer 942→ Uninstall Dell Photo AIO Printer 942. 2 Follow the instructions on the screen. 3 Restart your computer. 4 Insert the Drivers and Utilities CD, and then follow the instructions on the screen. If the installation screen does not appear: a In Windows XP - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 72
www.dell.com | support.dell.com M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y - For more information, see "Loading Paper" on page 28 General Problems Fax Problems MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED ENSURE THE - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 73
and your computer • Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: 1 Turn off your printer. 2 Firmly grasp the paper and gently pull it from the printer. 3 Turn on your printer and print the document again - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 74
ink cartridge. For more information, see "Replacing Ink Cartridges" on page 63. An ink cartridge's available ink dot count is zero. Order a new ink cartridge from Dell and replace the old ink cartridge. To order a new ink cartridge, go to www.dell.com/supplies. A paper jam exists in the printer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 75
cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 67. For additional solutions, check your Dell Printer Solution Center or go to support.dell.com. To access the Dell Printer Solution Center: 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell Printer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 76
www.dell.com | support.dell.com 76 Troubleshooting - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 77
Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 78
www.dell.com | support.dell.com Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 79
877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business Customer Service and Technical Support toll-free: 1-877-459-7298 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Printers and Projectors Technical Support toll-free: 1-877 - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 80
Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Anguilla General Support Antigua and Barbuda General Support Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 Tech Support and Customer Care Country Code: 54 Sales City - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 81
(City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 32 City Code: 2 E-mail for French Speaking Customers - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 82
Address Sales, Customer Support, and Technical Support Tech Support website: support.ap.dell.com/china Tech Support E-mail: [email protected] Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Tech Support (projectors, PDAs, printers, switches, routers - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 83
Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: [email protected] Technical Support Customer Care Fax TechFax Switchboard Website: support.euro.dell.com E-mail Support (portable computers): [email protected] E-mail Support (desktop computers - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 84
Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: [email protected] Country Code: 358 City Code: 9 E-mail Support (servers): [email protected] Technical Support Technical Support Fax Relational - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 85
Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 86
: 00 Country Code: 39 City Code: 02 Jamaica Department Name or Service Area, Website and E-Mail Address Technical Support Sales Website: support.euro.dell.com E-mail: [email protected] Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 87
) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Technical Support Country Code: 81 Technical Support outside of Japan City Code: 44 Customer Care Korea - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 88
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Mexico International Access Code: 00 Country Code: 52 Department Name or Service Area, Website and E-Mail Address Technical - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 89
Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail (Technical Support): (Enterprise): [email protected] (Latitude): [email protected] (Inspiron): [email protected] (Dimension): [email protected] (OptiPlex - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 90
/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: [email protected] Country Code: 48 Customer Service Phone City Code: 22 Customer Care Sales - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 91
Sales Fax Switchboard Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 92
Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 46 City Code: 8 E-mail Support for Latitude and Inspiron: [email protected] E-mail Support for OptiPlex - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 93
Uruguay U.S. Virgin Islands Venezuela Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support toll-free: 1-866-540-3355 Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 94
www.dell.com | support.dell.com 94 Contacting Dell - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 95
of software • Non-Dell-branded and Solution Provider Direct products and accessories • Problems that result from: - External causes such as accident, abuse, misuse, or problems with electrical power - Servicing not authorized by Dell - Usage that is not in accordance with product instructions - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 96
dell.com | support.dell.com THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR DATA OR LOST SOFTWARE. OUR LIABILITY - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 97
Resellers (VARs): Technical Support and Customer Service Government and Education Customers: Technical Support and Customer Service Dell-Branded Memory U.S. Only first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 98
contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 99
. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products. May I transfer the limited warranty? Limited warranties on systems may be transferred if the current owner transfers ownership - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 100
www.dell.com | support.dell.com • New Hardware Products and Accessories - Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 101
with a comparable product or reimburse you for the cartridge purchase cost, at Dell's sole option. This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 102
with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the Software that has - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 103
one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software Dell warrants that the Software disks service or modification by someone other than Dell - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 104
users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 105
Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the User's Guide on your CD. FCC Notices (U.S. Only) Note that FCC regulations provide that changes or modifications not expressly approved by Dell - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 106
www.dell.com | support.dell.com • Reorient or relocate the receiving antenna. • Increase the separation devices covered in this document in compliance with FCC regulations: • Model number: 942 • Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Fax Branding The Telephone - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 107
, 63 cleaning ink cartridge nozzles, 67 copies, 35 copying software, 36 D Dell contacting, 77 Dell All-In-One Center accessing, 56 Copy section, 56 Creative Tasks section, 56 Preview section, 56 Scan section, 56 using, 55 Dell Picture Studio v2.0 using, 58 Dell Printer Solution Center accessing - Dell 942 All In One Inkjet Printer | Dell™ Photo All-In-One Printer 94 - Page 108
, ink cartridge cleaning, 67 108 Index P paper exit tray, 11 Paper jam message, 74 Paper out message, 74 Paper Setup tab, 58 paper type Paper Setup tab, 58 Print Layout tab, 58 Quality/Copies tab, 58 problems drives, 69 Q Quality/Copies tab, 58 S software Dell All-In-One Center, 55 Dell Printer
www.dell.com/supplies | support.dell.com
Dell™ Photo All-In-One Printer 942
Owner’s Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using the Printer
• Understanding the Printer Software
• Maintenance and Troubleshooting