Dell 962 All In One Photo Printer 21H0420.book

Dell 962 All In One Photo Printer Manual

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  • Dell 962 All In One Photo Printer | 21H0420.book - Page 1
    Dell™ Photo All-in-One Printer 962 Owner's Manual Look Inside For: • Ordering Supplies • Getting Started • Using Your Printer • Understanding the Software • Maintenance and Troubleshooting www.dell.com/supplies | support.dell.com
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 2
    Ordering Ink Cartridges and Supplies Your Dell™ Photo All-In-One Printer 962 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone.
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 3
    use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682
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    www.dell.com/supplies | support.dell.com
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 5
    Your User's Guide 14 Setting Up Your Printer 14 Understanding the Operator Panel 15 Installing the Operator Panel 15 Using the Operator Panel 15 Operator Panel Menus 18 Understanding the Automatic Paper Type Sensor 32 Loading Paper 34 Load Plain Paper Into the Paper Support 34 Load an
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    62 Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial 64 Broadcast Send 64 Adding Fax Numbers From Which to Block Faxes 65 Using Auto Fax Convert 65 3 Understanding the Software Using the Dell Printer Solution Center 67 Using the Dell All-In-One Center 68 6 Contents
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    Using Dell Picture Studio v2.0 70 4 Ink Cartridge Maintenance Replacing Ink Cartridges 71 Aligning Ink Cartridges 74 Cleaning the Ink Cartridge Nozzles 75 5 Troubleshooting Setup Problems 77 Computer Problems 77 Removing and Reinstalling Software 78 Printer Problems 79 General Problems 80
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 8
    Limited Warranties and Return Policy 110 Limited Warranty for Dell-Branded Hardware Products (U.S. Only 110 Total Satisfaction Return Policy (U.S. Only 113 Dell Inc. Ink and Toner Cartridges Limited Warranties . . . . . 114 Dell Software License Agreement 114 Regulatory Notices 116 Index 119
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 9
    INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer's authorized replacement power cable. • Connect the power
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    www.dell.com | support.dell.com 10 CAUTION: SAFETY INSTRUCTIONS
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    : Scan, copy, or fax multiple page documents and/or legal sized documents. Panel on the printer you use to control copying, scanning, faxing, and printing. For more information, see "Using the Operator Panel" on page 15. Unit you lift to gain access to the ink cartridges. Getting Started 11
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    extend it. 9 10 9 Supplies Reorder Label To order ink cartridges or paper, visit www.dell.com/supplies. 10 Express Service Code • Identify your printer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical
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    or ISDN (integrated services digital network) without using a digital line filter to the printer. 13 USB connector Connects your printer to a computer. 14 Rear access door Open to remove paper jams. 15 Power cord connector Supplies power to the printer. NOTE: The power supply is removable
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    Guide on your Drivers and Utilities CD. Setting Up Your Printer NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP. To setup your printer, follow the steps on your Setting Up Your Printer poster. If you encounter problems during setup, see "Troubleshooting
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 15
    the Operator Panel The following instructions apply only if you received an additional language operator panel with your printer. 1 Remove the operator panel (if one is installed). 2 Choose the correct operator panel for your language. 3 Position the clips on the printer, and then press down. Using
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 16
    www.dell.com | support.dell.com The display features: • Printer status • Messages • Menus 1 2 3 4 5 6 7 8 9 10 11 12 Number 1 2 3 4 5 6 7 8 9 10 13 14 15 16 17 18 19 20 21 Part: Power Fax LED Scan LED Copy LED Number of Copies Reduce/Enlarge LCD (Liquid Crystal Display) Menu Color
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    mode is lit. You can: • Select from the following copy qualities: Draft, Normal, or Photo. • Select a fax resolution: Standard, Fine, Superfine, or Ultrafine. • Select a scan resolution when the printer is connected to a computer. To lighten or darken a copy or received fax. You can: • Decrease
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    www.dell.com | support.dell.com Number 19 Part: Cancel 20 Auto Answer 21 Speed Dial buttons Purpose: Press to: • Cancel a scan, print, or copy job in progress. • Exit a menu. •
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    Scan Mode Menu Items ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L POWER SAVE After 30 min After 60 min Never Immediately After 10 min CLEAR SETTINGS After 2 min Never SET DEFAULTS Use Factory Use Current LANGUAGE English
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    www.dell.com | support.dell.com From this menu: Power Save Clear Settings Set Defaults Language You can: Select a time to begin reducing power: • After 30 min (default) • After 60 min • Never • Immediately • After 10 min Select when you want your All-In-One to return to the default settings: •
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    High Off BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L POWER SAVE After 30 min After 60 min Never Immediately After 10 min MAINTENANCE Align Cartridges Clean Cartridges Print Test Page REPEAT IMAGE 1x per page
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    www.dell.com | support.dell.com From this menu: Blank Paper Size 2L NOTE: For other specialty sizes, see the All-In-One Center. Specify the type of paper loaded in the paper tray: • Auto Detect (default) • Plain • Coated • Photo • Transparency Auto Detect optimizes the setting according to the type
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    Cartridges • Print Test Page Select a time to begin reducing power: • After 30 min (default) • After 60 min • Never • Immediately • After 10 min Select when you want your All-In-One faxing to function properly: • The printer's LINE connector ( -right side connector) must be connected to an active phone line
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    dell.com | support.dell.com NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details. • If you are using fax software to fax, the printer Photo
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    Answer light on the operator panel is on, the All-In-One will receive a fax automatically: • After 1 ring • After 2 rings • After 3 rings (default) • After 5 rings When the Auto Answer light is off, receive the fax manually by pressing DELL# (3355#) on the keypad. Enter a specific time to send a fax
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    www.dell.com | support.dell.com From this menu: Edit Speed Dial Edit Date tray: • Auto Detect (default): optimizes the setting according to the type of paper loaded. • Plain • Coated • Photo • Transparency • Turn this feature Off (default). • Enter a number to Forward the fax to. • Print&Forward the
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    4 Press < or > to scroll through the available items. 5 Press Select when the menu item you want appears on the display to save the setting. Advanced Fax Mode Menu Items REDIAL ATTEMPTS 0 times 1 time 2 times 3 times 4 times 5 times REDIAL INTERVAL 1 minute 2 minutes 3 minutes 4 minutes 5 minutes
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    www.dell.com | support.dell.com From this Advanced Fax option: Redial Attempts Redial received fax will be printed. • Try to fit (default) • Two pages • On (default) - the All-In-One automatically inserts the time, date, and page number at the bottom of each incoming fax • Off • Touch Tone (default
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    Fax Convert You can select: • Any (default) • Single • Double • Triple NOTE: You can choose distinctive rings if they are available from your local telephone service. If they are not available, select Any. • None (default) • Create - You can create an up to 8-character prefix to be added to the
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    www.dell.com | support.dell.com From this Advanced Fax option: Max Send Speed Error 9,600 • 7,200 • 4,800 • 2,400 • On (default) • Off NOTE: Turn error correction off if you have trouble sending a fax to an older fax machine. Select a language for all display text. • Denmark • Ecuador • Egypt •
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    From this Advanced Fax option: Country Code (continued) You can select: • Japan • Jordan • Korea • Kuwait • Latvia • Lebanon • Lithuania • Luxembourg • Malaysia • Mexico • Morocco • Netherlands • New Zealand • Nigeria • Norway • Oman • Paraguay • Peru • Philippines • Poland • Portugal • Puerto Rico
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 32
    load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings. Paper type Plain Transparency Glossy/photo Coated Quality/Speed settings Black and Color Cartridges Installed Photo and Color Cartridges Installed Normal Photo Normal Photo
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    off the automatic paper type sensor for all print jobs: 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Right-click the printer icon. 3 Click Printing Preferences. 4 Click the Quality/Copies tab, and
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    of the letterhead going into the printer first. • The paper guide rests against the bottom edge of the paper. • You select Draft (select Photo if a photo cartridge is installed), Normal, or Photo print quality. • You remove any paper from the paper support before inserting banner paper. • You place
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    faces down. • The paper is centered in the paper support. • You select Normal or Photo print quality. • The paper guides rest against the right and left edges of the paper. • The paper guide rests against the bottom edge of the paper. • You follow the loading instructions on the iron-on transfer
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    centered in the paper support. • The paper guides rest against the right and left edges of the paper. • The paper guide printer first. • The paper guides rest against the right and left edges of the paper. • The paper guide NOTE: Do not load postcards, photo cards, photo paper, or small images in the
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    media to dry thoroughly before use in the ADF. • You do not use media printed with metallic ink particles in the ADF. • You avoid embossed designs. • The document is loaded text side up. • The paper guide is against the edge of the paper. • Your paper size fits within these dimensions: Width • 210
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    www.dell.com | support.dell.com Placing Your Original Document on the Scanner Glass 1 Open the top cover. 2 Place the original document face down on the scanner glass in the
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    Printing Printing a Document 1 Turn on your computer and printer, and make sure they are connected. 2 Load Click OK or Print (depending on the program). Printing Collated Copies of Your Document When your printer is attached to your computer, you can print black and white or color collated copies.
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    down. For more information, see "Print Media Guidelines for the Paper Support" on page 34. 2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see "Replacing Ink Cartridges" on page 71. 3 With your document open, click File→ Print. 4 To
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    down. For more information, see "Print Media Guidelines for the Paper Support" on page 34. 2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see "Replacing Ink Cartridges" on page 71 3 With your document open, click File→ Print. 4 To
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    dell.com | support.dell.com Printing an Image as a Multi-page Poster 1 Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support 5 Follow the instructions on your screen. 6 Click OK. 7 Click OK. 8 Click OK. NOTE: Once the printer begins printing,
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    instructions on the screen to complete your project. Copying To make copies, you can use the printer operator panel or your computer. For easy one- Operator Panel Menus" on page 18. NOTE: If you are using the Dell software on a computer instead of the operator panel buttons, see "Changing Copy
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    or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 7 Photos Using the Operator Panel 1 Load photo paper. For more information, see "Print Media Guidelines for the Paper Support" on page 34. 2 Open the top cover. 3 Place the photo
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    printer without a computer, you can print collated copies: 1 Load paper in the paper support. For help, see "Load Plain Paper Into the Paper Support" Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 2 Select a copy
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    www.dell.com | support.dell.com 4 Click Best quality or Best speed. • Reduce the background noise on your color document. 6 When you finish customizing your copy settings, click OK, and then click Copy Now. Scanning You can use your printer to scan using the operator panel or the printer software
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    Scan Now. Scanning Photos 1 Turn on your computer and printer, and make sure they are connected. 2 Load your original document. For help, see "Placing Your Original Document on the Scanner Glass" on page 38. 3 Press Scan on the operator panel. The Dell All-In-One Center appears. 4 Click Preview
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 48
    www.dell.com | support.dell.com 7 To further customize your scan job, click See More Scan on page 38. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 3 In the Send scanned image to: drop-down menu,
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 49
    "Placing Your Original Document on the Scanner Glass" on page 38. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 3 In the Send scanned images to: drop-down menu, select a word processing or text-editing
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    on Your Computer 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 2 In the Creative Tasks section, click Save an image on my computer. 3 Follow the instructions on your computer screen to save an image on
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    " on page 36. 3 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 4 Click Preview Now. NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do not have the system
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    www.dell.com | support.dell.com Faxing You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. See "Faxing Using the Printer Operator Panel" on page 55. NOTE: For advanced faxing instructions using the computer software, see "Sending
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    from the LINE connector ( - right side connector) on the printer to the telephone wall jack. 1 Connect one end of the phone cord to the LINE connector ( - right side connector) of the printer. 2 Connect the other end of the phone cord to an active telephone wall jack. Connecting to a telephone If
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    www.dell.com | support.dell.com 3 Connect a phone cord from the telephone to the PHONE jack connector ( - left side connector) on the printer. Connecting to an answering machine 1 Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telephone wall jack. 2
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    Line (DSL)? DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal. 1 Connect
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    www.dell.com | support.dell.com NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing. Send a Fax 1 Make sure your printer is on and an active telephone line is connected to the LINE connector ( ) on the printer. 2 Load your document
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    phone lines to one wall jack. What if I Have a Digital Subscriber Line (DSL)? DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 58
    Utility if you want to configure the printer modem for your specific faxing needs. 1 Click Start → All Programs (or Programs) → Dell Printers → Dell Photo AIO Printer 962 → Dell All-In-One Center. 2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the
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    the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax Service Management to print the file to fax. Install Fax Console (Windows XP Only) 1 Click Start → Control Panel. 2 Click Add or Remove Programs. 3 Click Add/Remove Windows Components. Using the Printer
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    to select Dell Photo AIO Printer 962. e To create an archive copy of each fax, click to select Store a copy in a folder, and then use the Browse button to select the desired archive location. 6 Click Next, confirm your settings, and click Finish. Configure Fax Service Management (Windows 2000 Only
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    Document Into the ADF" on page 36. 3 Click Start → All Programs (or Programs) → Dell Printers → Dell Photo AIO Printer 962 → Dell All-In-One Center. 4 Place the document you want to fax face down under the lid of the printer. 5 Select File from the Scan drop-down menu. 6 Save your file to a desired
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    www.dell.com | support.dell.com If you selected the Enable you may not receive voice mail. View Sent and Received Faxes Using Fax Console or Fax Service Management NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console Press > to scroll, if necessary. 62 Using the Printer
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    on the display. Create a Speed Dial List From the Computer 1 Click Start → All Programs (or Programs) → Dell Printers → Dell Photo AIO Printer 962 → Printer Setup Utility. 2 Click the Speed Dial tab. 3 Follow the instructions on the Speed Dial tab to add a new number to your speed dial list. Create
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    dell.com | support.dell and white, or press Color to send your fax as a color fax. Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) 1 Press Menu repeatedly until On Hook Dial appears. 3 Press Select to make the printer go off hook. 4 Enter the number to which you want to send
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    that can only print black and white, or if you are faxing high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO 962 can automatically adjust the fax you send. To turn on Auto Fax Convert: 1 On the operator panel, press Mode repeatedly until Fax is selected
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    www.dell.com | support.dell.com 2 Press Menu until ADVANCED FAX appears on the display, and then press Select. 3 Press Menu until AUTO FAX CONVERT appears on the display. 4 Press > until On appears on the display, and then press Select. 66 Using the Printer
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    do this if a photo cartridge (sold separately) is installed. Contacts tab • Customer support website - www.support.dell.com. • Order ink or supplies - directs you to Dell's cartridge ordering website, www.dell.com/supplies. • Dell Printer Service Tag number - displays your printer Service Tag number
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    troubleshooting and maintenance information. • Preview images you want to print or copy. • Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All
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    printed or copied. For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center. Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type
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    (sold separately) installed. Multiple Copies - Customize how the printer prints several photocopies of a single print job: Collated, Normal, or Print Last Page First. Print Color Images in Black and White - Print your color images in black and white to save the ink in your color ink cartridge. NOTE
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    : SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" on page 2. Dell recommends Dell ink cartridges for your printer. Dell does not
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    .com | support.dell.com 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase) or dispose of them. 6 If you are installing new ink cartridges
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    , use a photo cartridge (sold separately) and a color cartridge. 7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier . photo or black cartridge Ink Cartridge
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    www.dell.com | support.dell.com 8 Snap each lid closed. 9 Close the printer unit . An alignment page prints. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page.
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    lines appear wavy. To align the ink cartridges: 1 Load paper in the paper support. For more information, see "Loading Paper" on page 34. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 3 Click the Maintenance tab 4 Click Align
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    www.dell.com | support.dell.com 76 Ink Cartridge Maintenance
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    computer. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems VE R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R - The Dell Photo AIO Printer 962 supports Windows 2000 and Windows XP
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 78
    Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Uninstall Dell AIO Printer 962. 2 Follow the instructions on the computer screen to remove the printer software. 3 Restart your computer before installing the software again. 4 Insert the Drivers and Utilities CD, and then
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    . Printer Problems ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET. DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED Windows XP 1 Click Start→ Control Panels→ Printers and Other Hardware→ Printers and Faxes. 2 Double-click Dell Photo AIO Printer 962
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    you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD. General Problems Fax Problems When you have trouble sending or receiving faxes, try these things to fix the
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    DOCUMENT ONE PAGE AT A TIME. MAKE SURE THE POWER SUPPLY, TELEPHONE, HANDSET, AND ANSWERING MACHINE CONNECTIONS ARE SECURE. MAKE SURE THE S PEED DIAL IS SET CORRECTLY. MAKE SURE THE PRINTER DETECTS THE DIAL TONE. Paper Problems M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y - For
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    www.dell.com | support.dell.com CHECK FOR A PAPER JAM Near the ADF 1 Lift the ADF cover or your print job to print any missing pages. NOTE: To avoid paper jams, do not force paper into the All-In-One. Near the paper input tray 1 Lift the paper exit tray. 2 Pull firmly on the paper to remove it. 3
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    . 2 Pull firmly on the paper to remove it. 3 Close the printer unit. 4 Press the Select button. 5 Resend your print job to print any missing pages. Near the rear access door the rear access door. 4 Press the Select button. 5 Resend your print job to print any missing pages. Troubleshooting 83
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    the operator panel. For more information, see "Check for a paper jam" on page 82. Follow the instructions on the display to clear the message, and then print your document. Install a Black or Photo ink cartridge. For more information, see "Replacing Ink Cartridges" on page 71. 84 Troubleshooting
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    device is not supported, or the Pictbridge-enabled digital camera is not set to the correct USB mode. Remove the cartridge and install the correct Black or Photo cartridge for your printer. For more information, see "Replacing Ink Cartridges" on page 71. Remove the cartridge and install the correct
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 86
    . For more information on aligning, see "Aligning Ink Cartridges" on page 74. For more information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 75. For additional solutions, check your Dell Printer Solution Center or go to support.dell.com. 86 Troubleshooting
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 87
    To access the Dell Printer Solution Center: 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 2 Click the Troubleshooting tab. Troubleshooting 87
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 88
    www.dell.com | support.dell.com 88 Troubleshooting
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 89
    Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 90
    www.dell.com | support.dell.com Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 91
    877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business Customer Service and Technical Support toll-free: 1-877-459-7298 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Printers and Projectors Technical Support toll-free: 1-877
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 92
    Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 Tech Support and Customer Care Country Code: 54 Sales City Code: 11 Tech Support Fax Customer Care Fax Aruba General
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 93
    (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 32 City Code: 2 E-mail for French Speaking Customers
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 94
    Address Sales, Customer Support, and Technical Support Tech Support website: support.ap.dell.com/china Tech Support E-mail: [email protected] Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Tech Support (projectors, PDAs, printers, switches, routers
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 95
    Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: [email protected] Technical Support Customer Care Fax TechFax Switchboard Website: support.euro.dell.com E-mail Support (portable computers): [email protected] E-mail Support (desktop computers
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 96
    Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: [email protected] Country Code: 358 City Code: 9 E-mail Support (servers): [email protected] Technical Support Technical Support Fax Relational
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 97
    Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 98
    : 00 Country Code: 39 City Code: 02 Jamaica Department Name or Service Area, Website and E-Mail Address Technical Support Sales Website: support.euro.dell.com E-mail: [email protected] Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 99
    ) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Technical Support Country Code: 81 Technical Support outside of Japan City Code: 44 Customer Care Korea
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 100
    www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Mexico International Access Code: 00 Country Code: 52 Department Name or Service Area, Website and E-Mail Address Technical
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 101
    Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail (Technical Support): (Enterprise): [email protected] (Latitude): [email protected] (Inspiron): [email protected] (Dimension): [email protected] (OptiPlex
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 102
    /Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: [email protected] Country Code: 48 Customer Service Phone City Code: 22 Customer Care Sales
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 103
    Sales Fax Switchboard Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 104
    Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 46 City Code: 8 E-mail Support for Latitude and Inspiron: [email protected] E-mail Support for OptiPlex
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 105
    Uruguay U.S. Virgin Islands Venezuela Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support toll-free: 1-866-540-3355 Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 106
    www.dell.com | support.dell.com 106 Contacting Dell
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 107
    ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 108
    the return or exchange instructions and policies provided by Dell, Dell is not responsible or Discontinued Product. Dell's policy is one of ongoing update and revision. Dell may revise and DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 109
    FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY. 10
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 110
    of software • Non-Dell-branded and Solution Provider Direct products and accessories • Problems that result from: - External causes such as accident, abuse, misuse, or problems with electrical power - Servicing not authorized by Dell - Usage that is not in accordance with product instructions
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 111
    the remainder of the warranty for the Dell computer on which such parts are installed. The limited warranty on all Dell-branded products begins on the date of Support and Customer Service Government and Education Customers: Technical Support and Customer Service Dell-Branded Memory support.dell.com
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 112
    contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 113
    has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 114
    support.dell.com Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 115
    installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 116
    agreement between you and Dell regarding the Software. Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 117
    frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio document in compliance with FCC regulations: • Model number: 962 • Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Fax
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 118
    www.dell.com | support.dell.com 118 Appendix
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 119
    , 75 replacing, 71 cleaning ink cartridge nozzles, 75 Color Copy button, 16 connecting printer to answering machine, 54 computer modem, 55 telephone, 53 telephone wall jack, 53 copies, 43 copying operator panel, 43 software, 43 D Dell contacting, 90 Dell All-In-One Center accessing, 68 Copy section
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 120
    automatically, 56 receiving manually, 56 receiving with an answering machine connected to the printer, 57 speed dial, 62 faxing, 65 G general troubleshooting, 80 glossy paper loading, 35 greeting cards loading, 35 group dial list, 63 I index cards loading, 35 ink cartridges aligning, 74 cleaning
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 121
    /Copies tab, 70 R reinstalling software, 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17 S safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78
  • Dell 962 All In One Photo Printer | 21H0420.book - Page 122
    122 Index
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www.dell.com/supplies | support.dell.com
Dell™ Photo All-in-One Printer 962
Owner’s Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using Your Printer
• Understanding the Software
• Maintenance and Troubleshooting