Dell Alienware m15 Ryzen Edition R5 Service Manual

Dell Alienware m15 Ryzen Edition R5 Manual

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  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 1
    Alienware m15 Ryzen Edition R5 Service Manual Regulatory Model: P109F Regulatory Type: P109F002/P109F003 April 2021 Rev. A00
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 2
    use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 3
    instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of Alienware m15 Ryzen Edition R5
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    or changing an existing system setup password 73 Clearing CMOS settings...73 Clearing BIOS (System Setup) and System passwords 74 Chapter 5: Troubleshooting...75 System-diagnostic lights...75 Flashing BIOS (USB key)...75 Flashing the BIOS...76 Backup media and recovery options...76 WiFi power
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    Chapter 6: Getting help and contacting Alienware 78 5
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 6
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 7
    may not be obvious, such as intermittent problems or a shortened product life span. As more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire.
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    plastic heat sink casings, away from internal parts that are insulators and often highly charged. ● Working Environment - Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 9
    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 Screw list NOTE: When removing screws from
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 10
    Power-adapter port-bracket M2x4 System board M2x4 Heat-sink assembly M2x4 USB board M2x4 Power button M2x2 Quantity 4 2 2 1 2 2 2 9 6 2 3 Screw image Major components of Alienware m15 Ryzen Edition R5 The following image shows the major components of Alienware m15 Ryzen Edition R5. 10
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 11
    1. Base cover 2. 2280 solid-state drive thermal shield 3. 2280 solid-state drive 4. 2230 solid-state drive thermal shield 5. 2230 solid-state drive 6. Left fan 11
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    7. Heat sink 8. I/O board 9. Battery 10. Left speaker 11. Palm-rest and keyboard assembly 12. Display assembly 13. Touchpad 14. Touchpad bracket 15. Keyboard controller board 16. Right speaker 17. Rear I/O cover 18. USB board 19. Power button 20.Power-button bracket 21. Right fan 22.Memory modules
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    13
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    Steps 1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x8.5+3.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Loosen the four captive screws (M2.5x1.7+3.3) that secure the base cover to
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 15
    5. Pry the left and right sides of the base cover. 6. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 7. Disconnect the battery cable from the system board. 8. Turn your
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 16
    16
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    Steps 1. Connect the battery cable to the system board. 2. Slide the notches on the top of the base cover under the rear I/O-cover, and snap the base cover into place on the palm-rest assembly. 3. Replace the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 4.
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 18
    kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase
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    3. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation
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    Solid-state drive Removing the 2230 solid-state drive in SSD slot one Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state
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    applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot one. If you want to replace your 2230 solid-state drive with a
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 22
    applies only to computers shipped with a 2280 solid-state drive installed in SSD slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot one. If you want to replace your 2230 solid-state drive with a
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 23
    applies only to computers shipped with a 2230 solid-state drive installed in SSD slot two. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot two. The following image indicates the location of the 2230 solid
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 24
    applies only to computers shipped with a 2230 solid-state drive installed in SSD slot two. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot two. If you want to replace your 2280 solid-state drive with a
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 25
    applies only to computers shipped with a 2280 solid-state drive installed in SSD slot two. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot two. The following image indicates the location of the 2280 solid
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 26
    applies only to computers shipped with a 2280 solid-state drive installed in SSD slot two. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot two. If you want to replace your 2280 solid-state drive with a
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 27
    cover. 2. Follow the procedure in After working inside your computer. Procedure to move the screw mount in SSD slot one About this task This computer supports two solid-state drive form factors in SSD slot one: ● M.2 2230 ● M.2 2280 If you are replacing the current solid-state drive in SSD slot one
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 28
    installing the 2280 solid-state drive in SSD slot one. Procedure to move the screw mount in SSD slot two About this task This computer supports two solid-state drive form factors in SSD slot two: ● M.2 2230 ● M.2 2280 If you are replacing the current solid-state drive in SSD slot two
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    3. To install a 2230 solid-state drive in SSD slot two, see installing the 2230 solid-state drive in SSD slot two. 4. To install a 2280 solid-state drive in SSD slot two, see installing the 2280 solid-state drive in SSD slot two. Speakers Removing the speakers Prerequisites 1. Follow the procedure
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    that secure the speaker cable to the palm-rest and keyboard assembly. 3. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 4. Lift the speakers, along with the cables, off the palm-rest and keyboard assembly. Installing the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 31
    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Lift the system
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 32
    \ Steps 1. Peel back the system board Mylar. 2. Align and place the I/O board on the palm-rest and keyboard assembly. 3. Replace the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly. 4. Tighten the captive screw (M2x2) that secures the I/O board to the palm-rest and
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    Steps 1. Lift the system board Mylar to access the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 and step 3 to
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 34
    Steps 1. Lift the system board Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 35
    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 36
    3. Lift the wireless-card bracket off the wireless card. 4. Disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before
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    The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main White Auxiliary Black Silkscreen marking MAIN AUX △ (white
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 38
    Steps 1. Remove the two screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 3. Disconnect the Tron light cable from the system board. 4. Firmly grasp the sides of
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 39
    Steps 1. Slide the rear I/O-cover onto the palm-rest and keyboard assembly until it snaps into place. 2. Replace the two screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 3. Connect the Tron light cable to the system board. 4. Replace the two screws (M2.5x5) that
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 40
    image indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 2. Open the latch and disconnect the touchpad cable from the system board. 3. Open the latch
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    . 6. Replace the two (M2.5x2.5) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 7. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 41
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 42
    Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 43
    3. Peel the display cable from the system board and remove the display cable from the slot on the system board. 4. Lift the section of the system board Mylar next to the left cooling fan. 5. Remove the two screws (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 44
    5. Replace the two screws (M2x4) that secure the power-adapter port bracket to the system board. 6. Replace the system board Mylar back to the edge of the left cooling fan. 7. Route the display cable through the opening between the power-adapter port and the heat-sink assembly. 8. Connect the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 45
    45
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    and place the computer on a clean and flat surface. 7. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 8. Remove the RGB-IR camera cable from the routing guides on the palm-rest and keyboard assembly. NOTE: This step applies to devices that are shipped with
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 47
    10. Lift the display assembly off the palm-rest and keyboard assembly. 11. After performing all the above steps, you are left with the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation
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    48
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 49
    assembly on the palm-rest and keyboard assembly. 2. Route the display cable through the routing guides on the palm-rest and keyboard assembly. 3. Route the RGB-IR camera cable through the routing guides on the palm-rest and keyboard assembly. NOTE: This step applies to devices that are shipped
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 50
    Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the keyboard-controller board and provides a
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    Steps 1. Using the alignment posts, adhere the keyboard-controller board into the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the keyboard-controller board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x2) that secures the keyboard-
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 52
    the connectors on your system board. NOTE: This is an image of the system board that supports Intel processors. The cables are also found on the system board that supports AMD processors. 1. Display cable 2. Alienhead LED cable 3. Speaker cable 4. I/O-board cable 5. Power-adapter port cable
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    53
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    Steps 1. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the system board. 2. Remove the USB Type-C port bracket from the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Disconnect the Alienhead LED cable from the system board. 5.
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 55
    17. Place the system-board assembly on a clean and flat surface. 18. Turn the system-board assembly over. 19. Remove the USB board. 20.Remove the heat-sink assembly. 21. After performing all the above steps, you are left with the system board. Installing the system board Prerequisites If you are
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 56
    About this task The following image indicates the connectors on your system board. 1. Display cable 2. Alienhead LED cable 3. Speaker cable 4. I/O-board cable 5. Power-adapter port cable 6. Touchpad cable 7. Keyboard cable 8. RGB-IR camera cable 9. Power button cable The following image indicates
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 57
    Steps 1. NOTE: Place the system board on a clean and flat surface. Replace the USB board. 2. Replace the heat-sink assembly. 3. Turn the system-board assembly over. 4. Align the screw holes on the system-board assembly with the screw holes on the palm-rest and keyboard assembly. 5. Route the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 58
    11. Adhere the display cable to the system board. 12. Adhere the power-adapter port cable to the system board, and connect the power-adapter port cable to the system board. 13. Connect the I/O-board cable to the system board. 14. Connect the speaker cable to the system board. 15. Connect the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 59
    Steps 1. Disconnect the left and right fan cables from the system board. 2. Turn the system-board assembly over. 3. Remove the six screws (M2x4) that secure the heat-sink assembly to the system board. 4. Lift the heat-sink assembly off the system board. Installing the heat-sink assembly
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    CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. Steps 1. Place the heat-sink assembly on the system board. 2. Align the screw holes on the heat-sink assembly with the screw holes on the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 61
    10. Follow the procedure in After working inside your computer. USB board Removing the USB board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 62
    Installing the USB board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the USB board and provides a visual representation of the installation procedure. Steps
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 63
    Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable. 4. Remove the 2230 solid-state drive or 2280 solid-
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 64
    Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power button and provides a visual representation of the installation procedure.
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 65
    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable. 4. Remove the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 66
    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. NOTE: When replacing the palm-rest and keyboard
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 67
    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 67
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 68
    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 69
    System setup options-Main menu Main System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache L2 Cache version. Displays the model number of your computer. Displays the service tag of your computer. Displays the asset tag of your computer
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    Power on LID open Maintenance Data Wipe on next boot BIOS Recovery from Hard Drive BIOS Auto-Recovery Enables or disables the USB Wake Support. Default: Enabled Allows you to configure the operating mode of the integrated SATA hard drive controller. Default: AHCI Allows you to choose if the
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 71
    password or HDD password changes. Default: Permitted Absolute® Enables or disables the BIOS module interface of the optional Computrace Service from Absolute Software. Default: Deactivate Absolute® Status Enables or disables SED Block SID Authentication. Default: Disabled Windows SMM Security
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 72
    Table 5. System setup options-Security menu Security Table 6. System setup options-Boot menu Boot Boot List Option File Browser Add Boot Option Windows Boot Manager UEFI Boot Table 7. System setup options-Exit menu Exit Exit Saving Changes Save Change Without Exit Exit Discarding Changes Load
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 73
    About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 74
    Install the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 75
    diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 76
    BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 77
    computer. Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer does not power on or boot into the operating system. To drain residual flea a hard reset, see the knowledge base article SLN85632 at www.dell.com/ support. 77
  • Dell Alienware m15 Ryzen Edition R5 | Service Manual - Page 78
    and services www.alienware.com My Dell Tips Contact Support Online help for operating system Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents. VR Support Videos providing step-by-step instructions to service your
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Alienware m15 Ryzen Edition R5
Service Manual
Regulatory Model: P109F
Regulatory Type: P109F002/P109F003
April 2021
Rev. A00