Dell Alienware m17 R5 AMD Service Manual
Dell Alienware m17 R5 AMD Manual
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- Dell Alienware m17 R5 AMD | Service Manual - Page 1
Alienware m17 R5 AMD Service Manual Regulatory Model: P50E Regulatory Type: P50E001/P50E002/P50E003 March 2022 Rev. A00 - Dell Alienware m17 R5 AMD | Service Manual - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell Alienware m17 R5 AMD | Service Manual - Page 3
Safety instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing components 10 Recommended tools...10 Screw list...10 Major components of Alienware m17 R5 AMD - Dell Alienware m17 R5 AMD | Service Manual - Page 4
in Windows...75 Updating the BIOS using the USB drive in Windows 75 Updating the BIOS from the F12 One-Time boot menu 75 Chapter 5: Troubleshooting...77 4 - Dell Alienware m17 R5 AMD | Service Manual - Page 5
Handling swollen Lithium-ion batteries...77 Locate the Service Tag or Express Service Code of your Dell computer 77 System-diagnostic lights...77 SupportAssist diagnostics...78 Built-in self-test ( )...80 Backup media and recovery options...81 Chapter 6: Getting help and contacting Alienware 82 5 - Dell Alienware m17 R5 AMD | Service Manual - Page 6
and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at - Dell Alienware m17 R5 AMD | Service Manual - Page 7
obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and - Dell Alienware m17 R5 AMD | Service Manual - Page 8
service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with - Dell Alienware m17 R5 AMD | Service Manual - Page 9
4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer. 9 - Dell Alienware m17 R5 AMD | Service Manual - Page 10
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When - Dell Alienware m17 R5 AMD | Service Manual - Page 11
assembly Ethernet and audio board USB board Power button M2x2 M2x2 M2x2 M2x4 M2x4 M2x4 M2x4 M2x4 M2x2 Quantity 2 6 2 2 1 2 13 6 2 2 3 Screw image Major components of Alienware m17 R5 AMD The following image shows the major components of Alienware m17 R5 AMD. 11 - Dell Alienware m17 R5 AMD | Service Manual - Page 12
1. Base cover 2. Wireless card 3. Memory modules 4. Fan and heat-sink assembly 5. USB board 6. System board 7. Palm-rest and keyboard assembly 8. Right speaker 9. Display assembly 10. Touchpad 11. Touchpad bracket 12. Left speaker 13. Keyboard-controller board 14. Ethernet and audio board 15. Type-C - Dell Alienware m17 R5 AMD | Service Manual - Page 13
for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your - Dell Alienware m17 R5 AMD | Service Manual - Page 14
14 - Dell Alienware m17 R5 AMD | Service Manual - Page 15
Steps 1. Remove the four screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x14) that secure the base cover to the palm-rest and keyboard assembly. 3. Loosen the two captive screws (M2.5x6) that secure the base cover to the palm- - Dell Alienware m17 R5 AMD | Service Manual - Page 16
16 - Dell Alienware m17 R5 AMD | Service Manual - Page 17
Steps 1. Connect the battery cable to the system board. 2. Adhere the tape that secures the battery cable to the battery. 3. Slide the tabs on the top of the base cover under the rear I/O-cover and snap the base cover to the palm-rest and keyboard assembly. 4. Tighten the two captive screws (M2.5x6) - Dell Alienware m17 R5 AMD | Service Manual - Page 18
drive installed in M.2 slot one (SSD1). NOTE: The M.2 card installed on M.2 slot one (SSD1) will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive NOTE: This procedure is applicable only to computers shipped with NVIDIA - Dell Alienware m17 R5 AMD | Service Manual - Page 19
About this task NOTE: This procedure is applicable if you are installing a M.2 2230 solid-state drive into M.2 slot one (SSD1). NOTE: Supported card configurations on M.2 slot one (SSD1): ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive NOTE: This procedure is applicable only to computers - Dell Alienware m17 R5 AMD | Service Manual - Page 20
process. About this task NOTE: This procedure is applicable if you are installing a M.2 2280 solid-state drive into M.2 slot one (SSD1). NOTE: Supported card configurations on M.2 slot one (SSD1): ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive NOTE: This procedure is applicable only to - Dell Alienware m17 R5 AMD | Service Manual - Page 21
cover. 2. Follow the procedure in After working inside your computer. Procedure to move the screw mount in SSD slot one About this task This computer supports two solid-state drive form factors in SSD slot one: ● M.2 2230 ● M.2 2280 If you are replacing the current solid-state drive in SSD slot one - Dell Alienware m17 R5 AMD | Service Manual - Page 22
-state drive installed in M.2 slot two (SSD2). NOTE: The M.2 card installed on M.2 slot two (SSD2) will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid - Dell Alienware m17 R5 AMD | Service Manual - Page 23
. About this task NOTE: This procedure is applicable if you are installing a M.2 2230 solid-state drive into M.2 slot two (SSD2). NOTE: Supported card configurations on M.2 slot two (SSD2): ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of - Dell Alienware m17 R5 AMD | Service Manual - Page 24
-state drive installed in M.2 slot two (SSD2). NOTE: The M.2 card installed on M.2 slot two (SSD2) will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid - Dell Alienware m17 R5 AMD | Service Manual - Page 25
. About this task NOTE: This procedure is applicable if you are installing a M.2 2280 solid-state drive into M.2 slot two (SSD2). NOTE: Supported card configurations on M.2 slot two (SSD2): ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of - Dell Alienware m17 R5 AMD | Service Manual - Page 26
cover. 2. Follow the procedure in After working inside your computer. Procedure to move the screw mount in SSD slot two About this task This computer supports two solid-state drive form factors in SSD slot two: ● M.2 2230 ● M.2 2280 If you are replacing the current solid-state drive in SSD slot two - Dell Alienware m17 R5 AMD | Service Manual - Page 27
3. To install a M.2 2230 solid-state drive in SSD slot two, see installing the M.2 2230 solid-state drive in SSD slot two. 4. To install a M.2 2280 solid-state drive in SSD slot two, see installing the M.2 2280 solid-state drive in SSD slot two. Memory module Removing the memory module Prerequisites - Dell Alienware m17 R5 AMD | Service Manual - Page 28
Computers shipped with an NVIDIA GeForce RTX 3060/3070 Ti/3080 Ti or AMD Radeon RX 6700M/6850M XT graphics card include a thermal pad underneath the the thermal pad is separated from the system board in the process of service procedures, re-adhere the thermal pad to the memory compartment on the - Dell Alienware m17 R5 AMD | Service Manual - Page 29
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. CAUTION: To prevent damage to the memory module, hold the memory module by the - Dell Alienware m17 R5 AMD | Service Manual - Page 30
Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card at an - Dell Alienware m17 R5 AMD | Service Manual - Page 31
the antenna cables to the wireless card. NOTE: The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main White Auxiliary Black Silkscreen - Dell Alienware m17 R5 AMD | Service Manual - Page 32
Rear-I/O cover Removing the rear-I/O cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the rear-I/O cover and provides a visual representation of the removal procedure. Steps - Dell Alienware m17 R5 AMD | Service Manual - Page 33
5. Remove the rear I/O-cover from the palm-rest and keyboard assembly. Installing the rear-I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the rear-I/O - Dell Alienware m17 R5 AMD | Service Manual - Page 34
to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell - Dell Alienware m17 R5 AMD | Service Manual - Page 35
Steps 1. Peel the tape that secures the battery cable to the battery. 2. Disconnect the battery cable from the system board. NOTE: Step 1 and step 2 are applicable only if the battery cable has not been disconnected. 3. Remove the three screws (M2x3) that secure the battery to the palm-rest and - Dell Alienware m17 R5 AMD | Service Manual - Page 36
inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: If the battery is disconnected from system board for service, then there is a delay during boot as the computer undergoes RTC battery reset. The following image(s) indicate the location of the battery cable - Dell Alienware m17 R5 AMD | Service Manual - Page 37
the battery cable off the battery. 3. Disconnect the battery cable from the battery. 4. Remove the battery cable from the routing guides on the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation - Dell Alienware m17 R5 AMD | Service Manual - Page 38
Steps 1. Route the battery cable through the routing guides on the battery. 2. Connect the battery cable to the battery. 3. Adhere the tape that secures the battery cable to the battery. 4. Turn the battery over. - Dell Alienware m17 R5 AMD | Service Manual - Page 39
Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Lift the right and left speaker, along with its cable, off the palm-rest and keyboard assembly. Installing - Dell Alienware m17 R5 AMD | Service Manual - Page 40
assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1. Install the base cover. 2. Follow the - Dell Alienware m17 R5 AMD | Service Manual - Page 41
Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Disconnect the Alien head LED-cable from the system board. 4. Peel the display cable off the system board and remove the display - Dell Alienware m17 R5 AMD | Service Manual - Page 42
Steps 1. Lift the Mylar that covers the system board. 2. Slide the power-adapter port at an angle into the slot on the palm-rest and keyboard assembly and adhere the power-adapter port cable to the system board. 3. Connect the power-adapter port cable to the system board. 4. Place the power-adapter - Dell Alienware m17 R5 AMD | Service Manual - Page 43
About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest - Dell Alienware m17 R5 AMD | Service Manual - Page 44
Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. NOTE: The image below shows the proper touchpad alignment for your computer. 3. Close the display - Dell Alienware m17 R5 AMD | Service Manual - Page 45
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear-I/O cover. About this task The following image(s) indicate the location of the display assembly and provides a visual - Dell Alienware m17 R5 AMD | Service Manual - Page 46
on the palm-rest and keyboard assembly. 9. Remove the display cable and Alien head LED-cable from the routing guides on the display assembly. 10. Remove the camera cable from the routing guides on the display assembly. 11. Remove the six screws (M2.5x5) that secure the display assembly to the palm - Dell Alienware m17 R5 AMD | Service Manual - Page 47
47 - Dell Alienware m17 R5 AMD | Service Manual - Page 48
4. Route the display cable and Alien head LED-cable through the routing guides on the display assembly. 5. Turn over the computer. 6. Route the -rest and keyboard assembly. 13. Route the camera cable through the routing guides on the palm-rest and keyboard assembly and fan. 14. Connect the camera - Dell Alienware m17 R5 AMD | Service Manual - Page 49
Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a - Dell Alienware m17 R5 AMD | Service Manual - Page 50
4. Open the latch and disconnect the keyboard-controller board cable from the system board. 5. Remove the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 6. Lift the keyboard-controller board off the palm-rest and keyboard assembly. 7. Open the latch - Dell Alienware m17 R5 AMD | Service Manual - Page 51
4. Connect the keyboard cable to the keyboard-controller board and close the latch to secure the cable. 5. Connect the keyboard-backlight cable to the keyboard-controller board and close the latch to secure the cable. 6. Adhere the Mylar on to the keyboard-controller board. Next steps 1. Install the - Dell Alienware m17 R5 AMD | Service Manual - Page 52
11. Left-fan cable 12. M.2 card slot for solid-state drive 1 13. Wireless-card slot 14. Camera cable 15. Power-button cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. 52 - Dell Alienware m17 R5 AMD | Service Manual - Page 53
Steps 1. Peel the Mylar covering the system board. NOTE: Re-adhere the Mylar after any installation/replacement procedures. 2. Remove the two screws (M2x4) that secure the Type-C bracket to the system board. 3. Lift the Type-C bracket off the system board. 4. Disconnect the camera cable from the - Dell Alienware m17 R5 AMD | Service Manual - Page 54
About this task The following image indicates the connectors on your system board. 1. Display cable 2. Alien head LED-cable 3. Power-adapter port cable 4. Right-fan cable 5. Speaker cable 6. M.2 card slot for solid-state drive 2 7. Battery cable 8. Touchpad connector 9. Keyboard-controller board - Dell Alienware m17 R5 AMD | Service Manual - Page 55
55 - Dell Alienware m17 R5 AMD | Service Manual - Page 56
the system board to the palm-rest and keyboard assembly. 8. Connect the camera cable to the system board. 9. Route the camera cable through the routing guides on the palm-rest and keyboard assembly and fan. 10. Adhere the tapes securing the camera cable to the system board to secure the cable - Dell Alienware m17 R5 AMD | Service Manual - Page 57
4. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive in slot one, whichever applicable. 5. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive in slot two, whichever applicable. 6. Install the memory module. 7. Install the base cover. 8. Follow the procedure in - Dell Alienware m17 R5 AMD | Service Manual - Page 58
Steps 1. Disconnect the left-fan cable and right-fan cable from the system board. 2. Turn over the system-board assembly. 3. In reverse sequential order (6>5>4>3>2>1), loosen the six captive screws (M2x4) that secure the fan and heat-sink assembly to the system board. 4. Lift the fan and heat-sink - Dell Alienware m17 R5 AMD | Service Manual - Page 59
Steps 1. Place the fan and heat-sink assembly on the system board. 2. Align the screw holes on the fan and heat-sink assembly to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>), tighten the six captive screws (M2x4) that secure the fan and heat-sink assembly to the system - Dell Alienware m17 R5 AMD | Service Manual - Page 60
4. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive in slot one, whichever applicable. 5. Remove the M.2 2230 solid state drive or M.2 2280 solid-state drive in slot two, whichever applicable. 6. Remove the wireless card. 7. Remove the rear-I/O cover. 8. Follow the procedure from - Dell Alienware m17 R5 AMD | Service Manual - Page 61
Steps 1. Connect the ethernet and audio board to the system-board assembly. 2. Align the screw holes on the ethernet and audio board with the screw holes on the system-board assembly. 3. Replace the two screws (M2x4) that secure the ethernet and audio board to the system-board assembly. 4. Turn the - Dell Alienware m17 R5 AMD | Service Manual - Page 62
NOTE: The system board can be removed and installed along with the ethernet and audio board, USB board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. About this task The following - Dell Alienware m17 R5 AMD | Service Manual - Page 63
Steps 1. Connect the USB board to the system-board assembly. 2. Align the screw holes on the USB board with the screw holes on the system-board assembly. 3. Replace the two screws (M2x4) that secure the USB board to the system-board assembly. 4. Turn the system-board assembly over. Next steps 1. - Dell Alienware m17 R5 AMD | Service Manual - Page 64
NOTE: The system board can be removed and installed along with the ethernet and audio board, USB board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. About this task The following - Dell Alienware m17 R5 AMD | Service Manual - Page 65
Steps 1. Align and place the power button, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button bracket with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x2) that secure the power-button - Dell Alienware m17 R5 AMD | Service Manual - Page 66
11. Remove the touchpad. 12. Remove the display assembly. 13. Remove the keyboard-controller board. 14. Follow the procedure from step 1 to step 20 in Removing the system board. NOTE: The system board can be removed and installed along with the ethernet and audio board, USB board, and fan and heat - Dell Alienware m17 R5 AMD | Service Manual - Page 67
Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: Install the solid-state drive mounts on slot one and two from the old palm-rest and keyboard assembly into the new palm-rest and keyboard - Dell Alienware m17 R5 AMD | Service Manual - Page 68
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. 68 - Dell Alienware m17 R5 AMD | Service Manual - Page 69
boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time - Dell Alienware m17 R5 AMD | Service Manual - Page 70
may not appear. Table 3. System setup options-Main menu Main System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache L2 Cache L3 Cache M.2 PCIe display warning messages when you use AC adapters that are not supported by your computer. 70 - Dell Alienware m17 R5 AMD | Service Manual - Page 71
Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the - Dell Alienware m17 R5 AMD | Service Manual - Page 72
the BIOS module interface of the optional Computrace Service from Absolute Software. Default: Deactivate Enables or Support. Default: Enabled Enables or disables BIOS updates through UEFI capsule update packages. Default: Enabled Enables or disables configuration of platform features on Dell - Dell Alienware m17 R5 AMD | Service Manual - Page 73
Table 6. System setup options-Boot menu (continued) Boot Table 7. System setup options-Exit menu Exit Exit Saving Changes Save Change Without Exit Exit Discarding Changes Load Optimal Defaults Discard Changes Default: Disabled Allows you to exit system setup and save your changes. Allows you to - Dell Alienware m17 R5 AMD | Service Manual - Page 74
. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows - Dell Alienware m17 R5 AMD | Service Manual - Page 75
you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS using the USB drive in Windows Steps 1. Follow the procedure from step 1 to step 6 in - Dell Alienware m17 R5 AMD | Service Manual - Page 76
● AC power adapter that is connected to the computer ● Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off - Dell Alienware m17 R5 AMD | Service Manual - Page 77
are not covered under warranty should be disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance and further instructions. ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only - Dell Alienware m17 R5 AMD | Service Manual - Page 78
codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty - Dell Alienware m17 R5 AMD | Service Manual - Page 79
accuracy of system board embedded controller (EC) failures. NOTE: M-BIST can be manually initiated before POST (Power On Self Test). How to run M-BIST NOTE: the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and - Dell Alienware m17 R5 AMD | Service Manual - Page 80
Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ serviceabilitytools - Dell Alienware m17 R5 AMD | Service Manual - Page 81
a hard reset, see the knowledge base article 000130881 at www.dell.com/ support. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your - Dell Alienware m17 R5 AMD | Service Manual - Page 82
computer through videos, manuals and documents. Videos providing step-by-step instructions to service your computer In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Alienware computer is uniquely identified by a Service Tag or Express Service Code. To view
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Alienware m17 R5 AMD
Service Manual
Regulatory Model: P50E
Regulatory Type: P50E001/P50E002/P50E003
March 2022
Rev. A00