Dell Alienware x14 R2 Service Manual

Dell Alienware x14 R2 Manual

Get Dell Alienware x14 R2 PDF manuals and user guides View all Dell Alienware x14 R2 manuals
Add to My Manuals
Save this manual to your list of manuals

Dell Alienware x14 R2 manual content summary:

  • Dell Alienware x14 R2 | Service Manual - Page 1
    Alienware x14 R2 Service Manual Regulatory Model: P162G Regulatory Type: P162G001 February 2023 Rev. A00
  • Dell Alienware x14 R2 | Service Manual - Page 2
    and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
  • Dell Alienware x14 R2 | Service Manual - Page 3
    ...5 Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of Alienware x14 R2
  • Dell Alienware x14 R2 | Service Manual - Page 4
    Updating the BIOS using the USB drive in Windows 73 Chapter 5: Troubleshooting...74 Handling swollen Lithium-ion batteries...74 Locate the Service Tag or Express Service Code of your Dell computer 74 System-diagnostic lights...74 SupportAssist diagnostics...75 Recovering the operating system...76
  • Dell Alienware x14 R2 | Service Manual - Page 5
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Alienware x14 R2 | Service Manual - Page 6
    laptops obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and
  • Dell Alienware x14 R2 | Service Manual - Page 7
    transport. ESD protection summary It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing
  • Dell Alienware x14 R2 | Service Manual - Page 8
    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When
  • Dell Alienware x14 R2 | Service Manual - Page 9
    .8 Quantity 2 4 8 Screw image System board M2x4 9 Headset port M1.6x3 1 Fan and heat-sink assembly M2x3 6 I/O-board M2x3 2 Power button M1.2x1.6 1 Major components of Alienware x14 R2 The following image shows the major components of
  • Dell Alienware x14 R2 | Service Manual - Page 10
    1. Rear I/O-cover 2. Base cover 3. I/O board 4. Fan and heat-sink assembly 5. USB Type-C bracket 6. System board 7. Battery 8. Palm-rest and keyboard assembly 9. Touchpad 10. Keyboard-controller board 11. Keyboard-controller board bracket 12. M.2 2230 solid-state drive 13. Antenna cable 10
  • Dell Alienware x14 R2 | Service Manual - Page 11
    19. Power-button bracket 20.M.2 2280 solid-state drive 21. M.2 2280 solid-state drive thermal shield 22.Display-cable holder NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverages
  • Dell Alienware x14 R2 | Service Manual - Page 12
    12
  • Dell Alienware x14 R2 | Service Manual - Page 13
    Steps 1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the four captive screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 3. Pry the base cover from the front-left or front-right corner of the base cover
  • Dell Alienware x14 R2 | Service Manual - Page 14
    14
  • Dell Alienware x14 R2 | Service Manual - Page 15
    Steps 1. Connect the battery cable to the system board. 2. Slide the tabs on the top of the base cover under the rear I/O-cover and snap the base cover to the palm-rest and keyboard assembly. 3. Tighten the four captive screws (M2.5x5) that secure the base cover to the palm-rest and keyboard
  • Dell Alienware x14 R2 | Service Manual - Page 16
    release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell -battery. After a service incident where the computer date and time. The computer starts functioning normally after setting the date
  • Dell Alienware x14 R2 | Service Manual - Page 17
    Remove the six screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Remove the battery cable from the routing guides on the battery. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove
  • Dell Alienware x14 R2 | Service Manual - Page 18
    2. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and
  • Dell Alienware x14 R2 | Service Manual - Page 19
    Steps 1. Remove the screw (M2x3) that secures the wireless card thermal shield to the wireless card and palm-rest and keyboard assembly. NOTE: The wireless card thermal shield is applicable for computers shipped with certain configurations only. 2. Lift the wireless card thermal shield off the palm-
  • Dell Alienware x14 R2 | Service Manual - Page 20
    the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main Antenna-cable color Silkscreen marking White MAIN △ (white
  • Dell Alienware x14 R2 | Service Manual - Page 21
    4. Align the screw hole on the wireless-card bracket with the screw hole on the wireless card and palm-rest and keyboard assembly. 5. Replace the screw (M1.6x1.8) that secures the wireless-card bracket to the wireless card and the palm-rest and keyboard assembly. 6. Align the screw hole on the
  • Dell Alienware x14 R2 | Service Manual - Page 22
    Steps 1. Remove the two screws (M1.6x3) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 2. Firmly grasp the sides of your computer with both hands and push it outwards to remove the rear I/O-cover off the palm-rest and keyboard assembly. Installing the rear I/O-cover
  • Dell Alienware x14 R2 | Service Manual - Page 23
    Steps 1. With the correct orientation, slide the rear I/O-cover into the palm-rest and keyboard assembly, and snap it into place. 2. Replace the two screws (M1.6x3) that secure the rear I/O-cover to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in
  • Dell Alienware x14 R2 | Service Manual - Page 24
    the system board. 2. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 3. Remove the speaker cables from the routing guides on the palm-rest and keyboard assembly. 4. Lift the right and left speakers, along with its cable, off the palm-rest and keyboard assembly
  • Dell Alienware x14 R2 | Service Manual - Page 25
    posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Connect the
  • Dell Alienware x14 R2 | Service Manual - Page 26
    Steps 1. Peel the tape that secures the antenna cables to the palm-rest and keyboard assembly. 2. Remove the antenna cables from the routing guides on the palm-rest and keyboard assembly. 3. Remove the four screws (M1.6x3) that secure the left and right antennas to the palm-rest and
  • Dell Alienware x14 R2 | Service Manual - Page 27
    antennas to the palm-rest and keyboard assembly. 3. Route the antenna cables onto the routing guides on the palm-rest and keyboard assembly. 4. Adhere the tape that secures the antenna cables to the installed on M.2 slot will depend on the configuration ordered. Supported card configurations: 27
  • Dell Alienware x14 R2 | Service Manual - Page 28
    to computers shipped with an M.2 2230 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x14 R2 | Service Manual - Page 29
    to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x14 R2 | Service Manual - Page 30
    to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x14 R2 | Service Manual - Page 31
    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Slide the solid-state drive thermal shield into the solid-state drive slot. 4. Align the screw hole on the solid-state drive thermal shield
  • Dell Alienware x14 R2 | Service Manual - Page 32
    Steps 1. Open the latch and disconnect the keyboard-controller board cable from keyboard-controller board. 2. Fold up the keyboard-controller board cable. 3. Open the latch and disconnect the touchpad cable from the keyboard-controller board. 4. Remove the eight screws (M1.6x1.8) that secure the
  • Dell Alienware x14 R2 | Service Manual - Page 33
    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the eight screws (M1.6x1.8) that secure the touchpad to the palm-rest and
  • Dell Alienware x14 R2 | Service Manual - Page 34
    Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a
  • Dell Alienware x14 R2 | Service Manual - Page 35
    Installing the keyboard-controller board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the
  • Dell Alienware x14 R2 | Service Manual - Page 36
    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task NOTE: The display assembly is a Hinge-Up Display (HUD) and cannot be further disassembled. The
  • Dell Alienware x14 R2 | Service Manual - Page 37
    Steps 1. Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the palm-rest and keyboard assembly. 2. Lift the display-cable bracket off the display cable. 3. Disconnect the display cable from the system board. 4. Remove the four screws (M2.5x3.8) that secure the left and right
  • Dell Alienware x14 R2 | Service Manual - Page 38
    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. The following image(s) indicate the
  • Dell Alienware x14 R2 | Service Manual - Page 39
    39
  • Dell Alienware x14 R2 | Service Manual - Page 40
    NOTE: Place the computer on a soft and clean surface to avoid scratching the display. Steps 1. Align the screw holes on the display assembly with the screw holes on the palm-rest and keyboard assembly. 2. Gently slide the display cable through the plastic strip between the palm-rest and keyboard
  • Dell Alienware x14 R2 | Service Manual - Page 41
    as applicable. 6. Remove the rear I/O-cover. About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is applied
  • Dell Alienware x14 R2 | Service Manual - Page 42
    1. Display cable 3. Right fan cable 5. Speaker cable 7. Left fan cable 2. I/O-board cable 4. Keyboard-controller board cable 6. Power-button cable 8. Headset port cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
  • Dell Alienware x14 R2 | Service Manual - Page 43
    43
  • Dell Alienware x14 R2 | Service Manual - Page 44
    cable to the system board. 12. Open the latch and disconnect the headset port cable from the system board and remove it from the routing guides on the fan and heat-sink assembly. 13. Remove the nine screws (M2x4) that secure the system-board assembly to the palm-rest and keyboard
  • Dell Alienware x14 R2 | Service Manual - Page 45
    this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following to the CPU or GPU. ● NVIDIA GeForce RTX 4050 ● NVIDIA GeForce RTX 4060 The following image indicates the connectors on your system board. 1. Display cable 3. Right
  • Dell Alienware x14 R2 | Service Manual - Page 46
    46
  • Dell Alienware x14 R2 | Service Manual - Page 47
    the headset port cable into the connector on the system board and close the latch to secure the cable and route it through the routing guides on the fan and heat-sink assembly. 10. Adhere the tape that secures the headset port cable to the system board. 11. Connect the left
  • Dell Alienware x14 R2 | Service Manual - Page 48
    Headset port Removing the headset port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the rear I/O-cover. 6. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as
  • Dell Alienware x14 R2 | Service Manual - Page 49
    About this task The following image(s) indicate the location of the headset port and provides a visual representation of the installation procedure. Steps 1. Align the headset port into the slot on the palm-rest and keyboard assembly. 2. Route the headset port cable through the slot on the palm-rest
  • Dell Alienware x14 R2 | Service Manual - Page 50
    between the system board and heat sink. About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is applied to
  • Dell Alienware x14 R2 | Service Manual - Page 51
    before performing the installation process. About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is
  • Dell Alienware x14 R2 | Service Manual - Page 52
    Next steps 1. Follow the procedure from step 5 to step 19 in Replacing the system board. NOTE: The system board can be removed and installed along with the heat sink. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink.
  • Dell Alienware x14 R2 | Service Manual - Page 53
    Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps
  • Dell Alienware x14 R2 | Service Manual - Page 54
    3. Remove the battery. 4. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 5. Remove the wireless card. 6. Remove the rear I/O-cover. 7. Follow the procedure from step 1 to step 15 in Removing the system board. NOTE: The system board can be removed and installed
  • Dell Alienware x14 R2 | Service Manual - Page 55
    Steps 1. Align and place the power button, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button bracket with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M1.2x1.6) that secure the power-button
  • Dell Alienware x14 R2 | Service Manual - Page 56
    10. Remove the touchpad. 11. Remove the keyboard-controller board. 12. Follow the procedure from step 1 to step 15 in Removing the system board. NOTE: The system board can be removed and installed along with the heat sink. This simplifies the removal and installation procedure and avoids breaking
  • Dell Alienware x14 R2 | Service Manual - Page 57
    About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps To install the palm-rest and keyboard assembly, perform the postrequisites. NOTE: When replacing the palm-rest and keyboard
  • Dell Alienware x14 R2 | Service Manual - Page 58
    14. Follow the procedure in After working inside your computer. 58
  • Dell Alienware x14 R2 | Service Manual - Page 59
    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. 59
  • Dell Alienware x14 R2 | Service Manual - Page 60
    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time
  • Dell Alienware x14 R2 | Service Manual - Page 61
    . Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Ownership Tag Displays the ownership tag
  • Dell Alienware x14 R2 | Service Manual - Page 62
    Allows for selection of key database. Default: PK Table 5. System setup options-Integrated Devices menu Integrated Devices Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can
  • Dell Alienware x14 R2 | Service Manual - Page 63
    USB Ports Enables or disables all external USB ports in an OS environment. By default, Enable External USB Ports is selected. Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. By default, Enable USB Boot
  • Dell Alienware x14 R2 | Service Manual - Page 64
    discrete graphics controller will drive all displays to prioritize graphics capability over battery life. Default: On NOTE: Linux is not supported with Hybrid Graphics enabled. Table 8. System setup options-Connection menu Connection Wireless Device Enable WLAN Enable or disable internal WLAN
  • Dell Alienware x14 R2 | Service Manual - Page 65
    lid is opened. Default: ON Intel Speed Shift Technology Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 10. System
  • Dell Alienware x14 R2 | Service Manual - Page 66
    reboot. Default: OFF Absolute Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. Default: Enable Absolute UEFI Boot Path Security UEFI Boot Path Security Determines if the system will prompt the
  • Dell Alienware x14 R2 | Service Manual - Page 67
    Master Password Lockout Enable Master Password Lockout Enables or disables master password support. Default: OFF NOTE: Hard drive passwords must be cleared before Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. Default: OFF Table 12. System setup options
  • Dell Alienware x14 R2 | Service Manual - Page 68
    system error. Default: OFF BIOSConnect BIOSConnect Enables or disables the cloud service OS recovery if the main operating system fails to boot with the On Date Set Ownership Date Enables the user to configure the Ownership date. Default: OFF Diagnostics OS Agent Requests Enables Dell OS Agent
  • Dell Alienware x14 R2 | Service Manual - Page 69
    Table 14. System setup options-Keyboard menu Keyboard Fn Lock Options Fn Lock Options Enables or disables the Fn lock mode. Default: ON Lock Mode Controls operation of function keys F1-F12. Default: Lock Mode Standard Keyboard Backlight Timeout on AC Keyboard Backlight Timeout on AC Enables
  • Dell Alienware x14 R2 | Service Manual - Page 70
    Enables Kernel DMA protection for both Internal and External ports. Default: ON Table 17. System setup options-Performance menu Performance Multi-Core Support Active Core Selection Changes the number of CPU cores available to the operating system. The default value is set to the maximum number
  • Dell Alienware x14 R2 | Service Manual - Page 71
    Table 17. System setup options-Performance menu (continued) Performance Default: ON Intel Turbo Boost Maximum Technology 3.0 Intel Turbo Boost Maximum Technology 3.0 Enable or disable a processor core running a high workload will perform at a higher frequency than the marked maximum turbo
  • Dell Alienware x14 R2 | Service Manual - Page 72
    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press
  • Dell Alienware x14 R2 | Service Manual - Page 73
    Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then on-screen instructions. For more information about how to update the system BIOS, search in the Knowledge Base Resource at www.dell.com/support. Updating
  • Dell Alienware x14 R2 | Service Manual - Page 74
    of the issue, search Dell Laptop Battery in the Knowledge Base Resource at www.dell.com/support. Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your
  • Dell Alienware x14 R2 | Service Manual - Page 75
    and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty
  • Dell Alienware x14 R2 | Service Manual - Page 76
    Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ serviceabilitytools
  • Dell Alienware x14 R2 | Service Manual - Page 77
    NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. 77
  • Dell Alienware x14 R2 | Service Manual - Page 78
    computer through videos, manuals and documents. Videos providing step-by-step instructions to service your computer In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Alienware computer is uniquely identified by a Service Tag or Express Service Code. To view
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
Alienware x14 R2
Service Manual
Regulatory Model: P162G
Regulatory Type: P162G001
February 2023
Rev. A00