Dell Alienware x15 R1 Service Manual

Dell Alienware x15 R1 Manual

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  • Dell Alienware x15 R1 | Service Manual - Page 1
    Alienware x15 R1 Service Manual Regulatory Model: P111F Regulatory Type: P111F001 June 2021 Rev. A01
  • Dell Alienware x15 R1 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell Alienware x15 R1 | Service Manual - Page 3
    Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of Alienware x15 R1...10
  • Dell Alienware x15 R1 | Service Manual - Page 4
    ...72 Updating the BIOS using the USB drive in Windows 73 Chapter 5: Troubleshooting...74 Handling swollen Lithium-ion batteries...74 Locate the Service Tag or Express Service Code of your Dell computer 74 System-diagnostic lights...74 SupportAssist diagnostics...75 Recovering the operating system
  • Dell Alienware x15 R1 | Service Manual - Page 5
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Alienware x15 R1 | Service Manual - Page 6
    batteries in laptops. Swollen batteries , such as intermittent problems or a shortened product life span. As the industry type of damage to recognize and troubleshoot is the intermittent (also called latent hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding
  • Dell Alienware x15 R1 | Service Manual - Page 7
    for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate
  • Dell Alienware x15 R1 | Service Manual - Page 8
    4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer. 8
  • Dell Alienware x15 R1 | Service Manual - Page 9
    and keyboard assembly Screw type M2.5x7 Quantity 4 Screw image Base cover Palm-rest and keyboard assembly M2.5x7 (Captive 2 screw) Battery Palm-rest and keyboard M2x4 4 assembly Wireless-card bracket Wireless card and palm- M2x3 1 rest and keyboard assembly Solid-state drive thermal
  • Dell Alienware x15 R1 | Service Manual - Page 10
    M1.2x1.2 Power-button bracket Palm-rest and keyboard assembly M1.2x1.5 Power-button bracket Palm-rest and keyboard assembly M2x1.9 Quantity 6 2 2 2 5 2 5 9 4 15 32 2 2 Major components of Alienware x15 R1 The following image shows the major components of Alienware x15 R1. Screw image 10
  • Dell Alienware x15 R1 | Service Manual - Page 11
    fan 7. System board 8. Battery 9. Touchpad 10. Right speaker 11. Display assembly 12. Left speaker 13. Keyboard-controller board 14. Wireless card 15. solid-state drive 16 . Left fan 17. Fan and heat-sink assembly 18. Headset port 19. Power button NOTE: Dell provides
  • Dell Alienware x15 R1 | Service Manual - Page 12
    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task NOTE: Before removing the base cover
  • Dell Alienware x15 R1 | Service Manual - Page 13
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  • Dell Alienware x15 R1 | Service Manual - Page 14
    to work on the sides to open the base cover. 4. Lift and slide the base cover off the palm-rest and keyboard assembly. 5. Disconnect the battery cable from the system board. 6. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the
  • Dell Alienware x15 R1 | Service Manual - Page 15
    15
  • Dell Alienware x15 R1 | Service Manual - Page 16
    Steps 1. Connect the battery cable to the system board and route the cable through the routing guides on the fan. 2. the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are
  • Dell Alienware x15 R1 | Service Manual - Page 17
    , do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers
  • Dell Alienware x15 R1 | Service Manual - Page 18
    palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4. Route the battery cable through the routing guides on the fan and connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the
  • Dell Alienware x15 R1 | Service Manual - Page 19
    , do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers
  • Dell Alienware x15 R1 | Service Manual - Page 20
    and provides a visual representation of the installation procedure. Steps 1. Align and adhere the battery cable to the battery. 2. Connect the battery cable to the connector on the battery. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working on your
  • Dell Alienware x15 R1 | Service Manual - Page 21
    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. 2. Slide and remove the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from
  • Dell Alienware x15 R1 | Service Manual - Page 22
    the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main Antenna-cable color Silkscreen marking White MAIN △ (white
  • Dell Alienware x15 R1 | Service Manual - Page 23
    to computers shipped with an M.2 2230 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x15 R1 | Service Manual - Page 24
    to computers shipped with an M.2 2230 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x15 R1 | Service Manual - Page 25
    to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x15 R1 | Service Manual - Page 26
    to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card installed on M.2 slot will depend on the configuration ordered. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Alienware x15 R1 | Service Manual - Page 27
    About this task The following image(s) indicate the location of the solid-state drive bracket and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x4) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Lift the solid-state
  • Dell Alienware x15 R1 | Service Manual - Page 28
    Steps 1. Align the screw hole on the solid-state drive bracket with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. Next steps 1. Install the M.2 2230 solid-state drive or M.2 2280
  • Dell Alienware x15 R1 | Service Manual - Page 29
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  • Dell Alienware x15 R1 | Service Manual - Page 30
    screws (M2x4) that secure the left fan to the palm-rest and keyboard assembly. 6. Remove the speaker cable and the antenna cable from the routing guides on the left fan. 7. Disconnect the left fan cable from the system board. 8. Peel the left fan cable from the system board and lift the
  • Dell Alienware x15 R1 | Service Manual - Page 31
    31
  • Dell Alienware x15 R1 | Service Manual - Page 32
    assembly. 4. Route the speaker cable and the antenna cable through the routing guides on the left fan. 5. Align and place the right fan into the slot keyboard assembly. 8. Route the speaker cable and antenna cable through the routing guides on the right fan. Next steps 1. Install the base cover. 2.
  • Dell Alienware x15 R1 | Service Manual - Page 33
    About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x9) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 2. Open the latches and disconnect the left
  • Dell Alienware x15 R1 | Service Manual - Page 34
    CAUTION: To avoid damaging your computer, ensure that the Tron-light cable is not pinched when sliding the rear I/O-cover into palm-rest and keyboard assembly. Steps 1. With the correct orientation, slide the rear I/O-cover into the palm-rest and keyboard assembly, and snap it into place. 2. Slide
  • Dell Alienware x15 R1 | Service Manual - Page 35
    bracket off the palm-rest and keyboard assembly. 3. Disconnect the power-adapter port cable from the system board and then remove it from the routing guides on the fan and heat-sink assembly. 4. Peel off the power-adapter port cable from the fan and heat-sink assembly. 5. Lift the power-adapter
  • Dell Alienware x15 R1 | Service Manual - Page 36
    the fan and heat-sink assembly. 3. Connect the power-adapter port cable to the system board. 4. Route the power-adapter port cable through the routing guides on the fan and heat-sink assembly. 5. Place the power-adapter port bracket on the power-adapter port. 6. Align the screw holes on the power
  • Dell Alienware x15 R1 | Service Manual - Page 37
    from the system board. 3. Remove the I/O-board cable from the routing guides on the fan and heat-sink assembly. 4. Disconnect the headset-port cable from the system board. 5. Remove the headset-port cable from the routing guides on the fan and heat-sink assembly. 6. Peel off the headset-port cable
  • Dell Alienware x15 R1 | Service Manual - Page 38
    palm-rest and keyboard assembly. 3. Adhere the headset-port cable to the fan and heat-sink assembly. 4. Route the headset-port cable through the routing guides on the fan and heat-sink assembly. 5. Connect the headset-port cable to the system board. 6. Route the I/O-board cable through the routing
  • Dell Alienware x15 R1 | Service Manual - Page 39
    3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task NOTE: The display assembly is a Hinge-Up
  • Dell Alienware x15 R1 | Service Manual - Page 40
    on the palm-rest and keyboard assembly and remove it from the routing guides on the palm-rest and keyboard assembly. 8. Remove the camera cable and on the palm-rest and keyboard assembly and remove it from the routing guides on the palm-rest and keyboard assembly. 9. Slide the display assembly off
  • Dell Alienware x15 R1 | Service Manual - Page 41
    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. The following image(s) indicate the
  • Dell Alienware x15 R1 | Service Manual - Page 42
    that secure the display assembly to the palm-rest and keyboard assembly. 4. Route the camera cable and the Alien head LED cable through the routing guides on the palm-rest and keyboard assembly and route it through the slot on the palm-rest and keyboard assembly. 5. Route the display cable through
  • Dell Alienware x15 R1 | Service Manual - Page 43
    your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of to the palm-rest and keyboard assembly. 4. Remove the speaker cables from the routing guides on the palm-rest and keyboard assembly. 5. Lift the right and left speaker,
  • Dell Alienware x15 R1 | Service Manual - Page 44
    palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tape that secures the speaker cable to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working
  • Dell Alienware x15 R1 | Service Manual - Page 45
    the touchpad. 13. Fold up the touchpad cable. 14. Remove the two screws (M2x1.9) that secure the touchpad to the palm-rest and keyboard assembly. 15. Remove the five screws (M1.2x1.5) that secure the touchpad to the palm-rest and keyboard assembly. 45
  • Dell Alienware x15 R1 | Service Manual - Page 46
    16. Lift the touchpad off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a
  • Dell Alienware x15 R1 | Service Manual - Page 47
    board bracket to the screw holes on the palm-rest and keyboard assembly. 15. Replace the two screws (M2x1.9) that secure the keyboard-controller board bracket the palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After
  • Dell Alienware x15 R1 | Service Manual - Page 48
    Steps 1. Remove the two screws (M2x1.9) that secure the keyboard-controller board bracket to the palm-rest and keyboard assembly. 2. Peel the tape that secures the keyboard-controller board bracket to the palm-rest and keyboard assembly. 3. Lift the keyboard-controller board bracket off the keyboard
  • Dell Alienware x15 R1 | Service Manual - Page 49
    . 10. Adhere the tape that secures the keyboard-controller board bracket to the palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow
  • Dell Alienware x15 R1 | Service Manual - Page 50
    4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the fans. 7. Remove the rear I/O-cover. 8. Remove the solid-state drive bracket. About this task The following image indicates the connectors on your system board. 1.
  • Dell Alienware x15 R1 | Service Manual - Page 51
    on the fan and heat-sink assembly. 7. Disconnect the headset-port cable from the system board and remove it from the routing guides on the fan and heat-sink assembly. 8. Disconnect the speaker cable from the system board. 9. Open the latch and disconnect the keyboard-controller board cable
  • Dell Alienware x15 R1 | Service Manual - Page 52
    display cable off the system board. 14. Remove the five screws (M2x4) that secure the system-board assembly to the palm-rest and keyboard assembly. 15. Grab the system-board assembly from the top left and right sides of the heat sink and lift the system-board assembly off the palm
  • Dell Alienware x15 R1 | Service Manual - Page 53
    1. Display cable 3. Camera cable 5. I/O-board cable 7. Speaker cable 9. Power-adapter port cable 2. Alien head LED cable 4. Power-button cable 6. Headset port cable 8. Keyboard-controller board cable The following image(s) indicate the location of the system board and provides a visual
  • Dell Alienware x15 R1 | Service Manual - Page 54
    Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly. 3. Turn the system-board assembly over and place the system-board assembly on the palm-rest and keyboard assembly. NOTE: When installing the system-board assembly, align the system-board assembly to the positioning pins
  • Dell Alienware x15 R1 | Service Manual - Page 55
    latch to secure the cable. 15. Route the I/O-board cable through the routing guides on the fan and heat-sink board will result in no-power failure after service. 18. Adhere the Alien head LED cable . 5. Install the wireless card. 6. Install the battery. 7. Install the base cover. 8. Follow the
  • Dell Alienware x15 R1 | Service Manual - Page 56
    2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the fans. 7. Remove the rear I/O-cover. 8. Remove
  • Dell Alienware x15 R1 | Service Manual - Page 57
    the rear I/O-cover. 4. Install the fans. 5. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Install the wireless card. 7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. 57
  • Dell Alienware x15 R1 | Service Manual - Page 58
    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the fans. 7.
  • Dell Alienware x15 R1 | Service Manual - Page 59
    bracket Removing the keyboard bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the fans
  • Dell Alienware x15 R1 | Service Manual - Page 60
    the antenna cable to the keyboard bracket. 4. Remove the antenna and speaker cables from the routing guides on the keyboard bracket. 5. Lift the speaker cables off the keyboard. 6. Remove the 15 screws (M1.2x1.5) that secure the keyboard bracket to the keyboard and palm-rest and keyboard assembly
  • Dell Alienware x15 R1 | Service Manual - Page 61
    and palm-rest and keyboard assembly. 3. Replace the 15 screws (M1.2x1.5) that secure the keyboard bracket Route the antenna and speaker cables through the routing guides on the keyboard bracket. 7. Adhere the tape the wireless card. 8. Install the battery. 9. Install the base cover. 10. Follow the
  • Dell Alienware x15 R1 | Service Manual - Page 62
    Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the fans
  • Dell Alienware x15 R1 | Service Manual - Page 63
    the rear I/O-cover. 4. Install the fans. 5. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Install the wireless card. 7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. 63
  • Dell Alienware x15 R1 | Service Manual - Page 64
    working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state speakers. 13. Remove the touchpad. 14. Remove the keyboard-controller board. 15. Remove the system board. NOTE: The system board can be removed and installed
  • Dell Alienware x15 R1 | Service Manual - Page 65
    Install the fans. 13. Install the solid-state drive bracket. 14. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 15. Install the wireless card. 16. Install the battery. 17. Install the base cover. 18. Follow the procedure in After working inside your computer. 65
  • Dell Alienware x15 R1 | Service Manual - Page 66
    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 66
  • Dell Alienware x15 R1 | Service Manual - Page 67
    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time
  • Dell Alienware x15 R1 | Service Manual - Page 68
    . Table 3. System setup options-Main menu Main System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 PowerShare. Default: Enabled USB Wake Support SATA Operation Enables or disables the USB Wake Support. Default: Enabled Allows you to
  • Dell Alienware x15 R1 | Service Manual - Page 69
    when you use AC adapters that are not supported by your computer. Default: Enabled Function Key battery power. Default: 1 minute Battery Health Battery Charge Configuration Displays the battery health. Set the battery Resolution Console and for the Dell operating system Recovery tool. Default
  • Dell Alienware x15 R1 | Service Manual - Page 70
    Enables or disables the BIOS module interface of the optional Computrace Service from Absolute Software. Default: Deactivate Enables or disables SED . Default: Enabled Enables or disables configuration of platform features on Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Displays the
  • Dell Alienware x15 R1 | Service Manual - Page 71
    Table 7. System setup options-Exit menu Exit Exit Saving Changes Save Change Without Exit Exit Discarding Changes Load Optimal Defaults Discard Changes Allows you to exit system setup and save your changes. Allows you to save your changes without exiting the BIOS setup. Allows you to exit the BIOS
  • Dell Alienware x15 R1 | Service Manual - Page 72
    or application passwords, refer to the documentation accompanying Windows or your application. Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. 72
  • Dell Alienware x15 R1 | Service Manual - Page 73
    the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS using the USB
  • Dell Alienware x15 R1 | Service Manual - Page 74
    of the issue, see Dell Laptop Battery - Frequently Asked Questions. Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend
  • Dell Alienware x15 R1 | Service Manual - Page 75
    table shows different power and battery-status light patterns and associated problems. NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or
  • Dell Alienware x15 R1 | Service Manual - Page 76
    website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. WiFi power cycle
  • Dell Alienware x15 R1 | Service Manual - Page 77
    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the
  • Dell Alienware x15 R1 | Service Manual - Page 78
    through videos, manuals and documents. VR Support Videos providing step-by-step instructions to service your computer In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Alienware computer is uniquely identified by a Service Tag or Express Service Code. To
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Alienware x15 R1
Service Manual
Regulatory Model: P111F
Regulatory Type: P111F001
June 2021
Rev. A01