Dell B5465dnf Dell Laser MFP Users Guide
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- Dell B5465dnf | Dell Laser MFP Users Guide - Page 1
Dell B5465dnf Laser MFP User's Guide July 2012 www.dell.com | support.dell.com Trademarks Information in this document is subject to change without notice. © 2012 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 2
Card Copy ...24 Using MyShortcut ...25 Setting up Multi Send ...25 Setting up Scan to Network ...26 Setting up Remote Operator Panel...26 Exporting and importing a configuration 27 Additional printer setup 28 Installing internal options...28 Available internal options ...28 Accessing the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 3
...59 Verifying printer setup...60 Printing a menu settings page ...60 Printing a network setup page...60 Loading paper and specialty media 61 Setting the paper size and type...61 Configuring Universal paper settings...61 Loading the 550‑sheet tray...61 Loading the 2100‑sheet tray...67 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 4
paper sizes ...83 Supported paper types and weights...84 Printing...86 Printing forms and a document... an e-mail...111 Understanding the e-mail options...111 Faxing...114 Setting up the printer to fax...114 Sending a fax...129 Creating shortcuts...132 Customizing fax settings...132 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 5
140 Understanding the scan options...143 Understanding the printer menus 146 Menus list...146 Paper menu...147 Reports Menu...158 Network/Ports menu...159 Security menu...172 Settings menu...177 Help menu...222 Saving money and the environment 223 Saving paper and toner...223 Using - Dell B5465dnf | Dell Laser MFP Users Guide - Page 6
234 Ordering parts and supplies...234 Ordering supplies using the Supplies Ordering Utility 234 Ordering supplies using Printer Home...235 Storing supplies...235 Replacing supplies...236 Replacing the toner cartridge ...236 Replacing the imaging unit ...239 Moving the printer...242 Before - Dell B5465dnf | Dell Laser MFP Users Guide - Page 7
Contents 7 Troubleshooting 262 Understanding printer messages...262 Solving printer problems...279 Solving print problems...287 Solving copy problems...312 Solving fax problems...316 Solving scanner problems...322 Solving home screen applications problems 327 Embedded Web Server does not - Dell B5465dnf | Dell Laser MFP Users Guide - Page 8
-POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or the manufacturer's instructions and local regulations. CAUTION-HOT SURFACE: The inside of the printer might be parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts - Dell B5465dnf | Dell Laser MFP Users Guide - Page 9
(MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, contact the place where you purchased the printer. CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. SAVE - Dell B5465dnf | Dell Laser MFP Users Guide - Page 10
solving problems Instructions for: • Connecting the printer to an Ethernet network • Troubleshooting printer connection problems Help using the printer software The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Product upgrades • Service call - Dell B5465dnf | Dell Laser MFP Users Guide - Page 11
Drivers-Certified drivers for my printer and installers for Dell printer software • Readme files-Last‑minute technical changes, or advanced technical reference materials for experienced users . When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you - Dell B5465dnf | Dell Laser MFP Users Guide - Page 12
HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more - Dell B5465dnf | Dell Laser MFP Users Guide - Page 13
Learning about the printer Basic model 13 1 2 3 4 5 6 7 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Standard bin 5 Printer control panel 6 100‑sheet multipurpose feeder 7 Standard 550‑sheet tray - Dell B5465dnf | Dell Laser MFP Users Guide - Page 14
illustration shows the maximum number of optional trays that are supported by the printer. For more information on other configurations, visit our Web site. 1 3 2 1 Optional 550‑sheet trays 2 Caster base 3 Optional 2100‑sheet tray When using optional trays: • Always use a caster base when the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 15
Learning about the printer 15 Using the ADF and scanner glass Automatic or the scanner glass to scan documents. Using the ADF When using the ADF: • Load the document into the ADF tray faceup, short edge first. • Load up to 150 sheets of plain paper into the ADF tray. • Scan sizes from 76.2 x 127 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 16
Reset the default settings of a function, such as copying, faxing, or scanning. 7 Cancel button Cancel all printer activity. 8 Indicator light Check the status of the printer. 9 USB port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. Understanding - Dell B5465dnf | Dell Laser MFP Users Guide - Page 17
status Indicator light Off Blinking green Solid green Printer status The printer is off or in Hibernate mode. The printer is warming up, processing data, or printing. The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light color and its corresponding - Dell B5465dnf | Dell Laser MFP Users Guide - Page 18
printer menus. Note: The menus are available only when the printer supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan the following items: • User name for held or default setting. If an attendance message affects a function - Dell B5465dnf | Dell Laser MFP Users Guide - Page 19
Example: 123.123.123.123 • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. • Show intervention messages so the printer can continue processing. The IP address of your network printer is located at the upper left corner of the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 20
Understanding the printer control panel 20 Other touch-screen buttons Touch Accept To Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 21
applications are supported only in select printer models. Finding the IP address of the printer Note: Make sure your printer is connected home screen applications, such as: • Forms and Favorites • Multi Send • Scan to Network For Windows users 1 Click , or click Start and then click Run. 2 In the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 22
, such as 123.123.123.123. 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. Note: If you are using a came with the application. Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more - Dell B5465dnf | Dell Laser MFP Users Guide - Page 23
of this application. To check for updates of this User's Guide, go to http://support.dell.com. Use To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network - Dell B5465dnf | Dell Laser MFP Users Guide - Page 24
may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.dell.com. Use To Quickly and easily copy insurance, identification, and other wallet‑size cards. You can scan and print both sides of a card on a single - Dell B5465dnf | Dell Laser MFP Users Guide - Page 25
then follow the instructions on the printer display. Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.dell.com. Use To Scan a document, and - Dell B5465dnf | Dell Laser MFP Users Guide - Page 26
link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.dell.com. Use To Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer must have permission to write - Dell B5465dnf | Dell Laser MFP Users Guide - Page 27
a file, click Export, and then follow the instructions on the computer screen to save the configuration file can type a unique file name or use the default name. - If a "JVM Out of Memory" file that was exported from a previously configured printer. Notes: - Before importing the configuration file, - Dell B5465dnf | Dell Laser MFP Users Guide - Page 28
internal options Note: Some options are available only in select printer models. For more information, contact the place where you purchased the printer. • Memory card - DDR3 DIMM - Flash memory • Fonts • Firmware cards - Forms barcode - PRESCRIBE - IPDS - Printcryption • Internal Solutions Ports - Dell B5465dnf | Dell Laser MFP Users Guide - Page 29
. CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 30
to locate the appropriate connector. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. 1 3 2 1 Internal Solutions Port or - Dell B5465dnf | Dell Laser MFP Users Guide - Page 31
Additional printer setup 31 5 Reattach the shield, and then align the screws with the holes. 6 Tighten the screws on the shield. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 32
CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 33
Additional printer setup 33 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then - Dell B5465dnf | Dell Laser MFP Users Guide - Page 34
card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 35
controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on page 52. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 36
, see "Accessing the controller board" on page 29. 2 If a printer hard disk is installed, then remove the printer hard disk first. For more information, see "Removing a printer hard disk" on page 45. 3 Unpack the ISP kit. 1 2 4 3 1 ISP solution 2 Screw for attaching the plastic bracket to - Dell B5465dnf | Dell Laser MFP Users Guide - Page 37
Additional printer setup 37 4 Remove the metal cover from the ISP opening. a Loosen the screw. b Lift the metal cover, and then pull it out completely. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 38
Additional printer setup 38 5 Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 39
Additional printer setup 39 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough - Dell B5465dnf | Dell Laser MFP Users Guide - Page 40
Additional printer setup 40 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. 10 Tighten the thumbscrew that is attached - Dell B5465dnf | Dell Laser MFP Users Guide - Page 41
. CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 42
: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage. c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color‑coded. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 43
hard disk directly on the controller board cage: a Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly - Dell B5465dnf | Dell Laser MFP Users Guide - Page 44
Additional printer setup 44 b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 45
. CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 46
Additional printer setup 46 3 Remove the screws holding the printer hard disk in place. 4 Remove the printer hard disk. 5 Set aside the printer hard disk. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 47
(MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, contact the place where you purchased the printer. Install the printer and any hardware options you have purchased in the following order: • Caster base • 2100‑sheet tray or spacer • Optional 550‑sheet - Dell B5465dnf | Dell Laser MFP Users Guide - Page 48
material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Lock the wheels of the caster base to secure the printer, then align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked - Dell B5465dnf | Dell Laser MFP Users Guide - Page 49
, and then turn on the printer. 1 2 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on page 52. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 50
trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in - Dell B5465dnf | Dell Laser MFP Users Guide - Page 51
USB port To Attach an optional wireless network adapter. Warning-Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Organizing cables Attach the Ethernet cable and power cord - Dell B5465dnf | Dell Laser MFP Users Guide - Page 52
Internet An updated printer software may be available at http://support.dell.com. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users 1 Open the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 53
Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply. For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Options & Supplies > Driver • System - Dell B5465dnf | Dell Laser MFP Users Guide - Page 54
driver on the computer. a Insert the Software and Documentation CD, and then double‑click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue. d From the Easy Install screen, click Install. e Type the user password - Dell B5465dnf | Dell Laser MFP Users Guide - Page 55
network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person - Dell B5465dnf | Dell Laser MFP Users Guide - Page 56
, see the documentation that came with your access point. • A wireless network adapter installed in your printer is attached and working properly. For more information, see the instruction sheet that came with the wireless network adapter. Using the Push Button Configuration method 1 From the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 57
and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four - Dell B5465dnf | Dell Laser MFP Users Guide - Page 58
When a new Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address. Notes: • If the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 59
printer. - This feature is supported printer driver. a Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then launch the CD manually instructions on the computer screen. d Select Advanced, and then click Continue. e From the Configure Printer - Dell B5465dnf | Dell Laser MFP Users Guide - Page 60
printer driver, set the serial parameters in the COM port assigned to the printer driver. Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer malfunctioning. Consult a system support person for a solution, and then print another network setup page. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 61
the home screen, navigate to: > Paper Menu > Universal Setup > Units of Measure > select a unit of measure 2 Touch Portrait Width or Portrait Height. 3 Select the width or height, and then touch Submit. Loading the 550‑sheet tray CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability - Dell B5465dnf | Dell Laser MFP Users Guide - Page 62
Loading paper and specialty media 62 2 Squeeze, and then slide the width guide to the correct position for the size of the paper you are loading until it clicks into place. 1 2 Note: Use the paper size indicators on the bottom of the tray to help position the guides. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 63
and specialty media 63 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper you are loading. 1 2 3 Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 64
Loading paper and specialty media 64 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 65
Loading paper and specialty media 65 • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 66
paper and specialty media 66 • Make sure the paper is below the maximum paper fill indicator. Warning-Potential Damage: Overfilling the tray can cause paper jams. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length - Dell B5465dnf | Dell Laser MFP Users Guide - Page 67
67 7 Insert the tray. 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the 2100‑sheet tray CAUTION-POTENTIAL INJURY - Dell B5465dnf | Dell Laser MFP Users Guide - Page 68
Loading paper and specialty media 68 Loading A5‑size paper a Pull up and slide the width guide to the position for A5. 1 2 b Squeeze, and then slide the length guide to the position for A5 until it clicks into place. 1 2 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 69
Loading paper and specialty media 69 c Remove the A5 length guide from its holder. d Insert the A5 length guide into its designated slot. 1 2 Note: Press the A5 length guide until it clicks into place. Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width - Dell B5465dnf | Dell Laser MFP Users Guide - Page 70
Loading paper and specialty media 70 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 71
Loading paper and specialty media 71 d Squeeze, and then slide the length guide to the correct position for the paper size you are loading. 3 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 72
One‑sided printing Two‑sided (duplex) printing ABC ABC • Make sure the paper is below the maximum paper fill indicator. Warning-Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 73
paper and specialty media 73 6 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 74
Loading paper and specialty media 74 2 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper you are loading. Note: Use the paper size indicators - Dell B5465dnf | Dell Laser MFP Users Guide - Page 75
Loading paper and specialty media 75 4 Prepare the paper or specialty media for loading. • Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies - Dell B5465dnf | Dell Laser MFP Users Guide - Page 76
Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning-Potential Damage: Overfilling the feeder can cause - Dell B5465dnf | Dell Laser MFP Users Guide - Page 77
, adjust the width guides to lightly touch the sides of the stack. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Linking and unlinking - Dell B5465dnf | Dell Laser MFP Users Guide - Page 78
see "Setting the paper size and type" on page 61. Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured - Dell B5465dnf | Dell Laser MFP Users Guide - Page 79
Types. 3 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit. Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom paper type - Dell B5465dnf | Dell Laser MFP Users Guide - Page 80
print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60-176 g/m2 (16-47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60-135 g/m2 (16-36‑lb - Dell B5465dnf | Dell Laser MFP Users Guide - Page 81
and proper stiffness means optimum feeding through the printer. • Thickness (impacts how much can be loaded into a tray) • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) - Dell B5465dnf | Dell Laser MFP Users Guide - Page 82
guide 82 • Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer for use with laser printers: • Chemically printer • Preprinted papers that can be affected by the temperature in the printer fuser part forms or documents - Dell B5465dnf | Dell Laser MFP Users Guide - Page 83
on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Supported paper sizes Paper size1 Dimensions 550‑sheet tray 2100‑sheet tray Multipurpose Duplex ADF feeder Scanner glass A4 210 x 297 mm - Dell B5465dnf | Dell Laser MFP Users Guide - Page 84
Paper is supported in long‑edge orientation. Supported paper types and weights The printer engine supports 60-176‑g/m2 (16-47‑lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type Paper 550‑sheet tray 2100‑sheet Multipurpose Duplex - Dell B5465dnf | Dell Laser MFP Users Guide - Page 85
Paper and specialty media guide 85 Paper type Plain Envelope 550‑sheet tray 2100‑sheet tray X Multipurpose feeder Duplex X ADF X Scanner glass Rough Envelope X X X Paper Labels X X Vinyl Labels X X (Mixed)1 Pharmacy Labels X Transparencies2 X X 2 Print on transparencies by - Dell B5465dnf | Dell Laser MFP Users Guide - Page 86
c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open select the appropriate tray or feeder. 3 Click Print. Adjusting toner darkness 1 Open a Web browser, and then type the printer IP address in the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 87
> Print Settings > Quality Menu > Toner Darkness 2 Adjust the setting, and then touch Submit. Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print - Dell B5465dnf | Dell Laser MFP Users Guide - Page 88
finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not supported. • USB flash drives must support the File Allocation Table - Dell B5465dnf | Dell Laser MFP Users Guide - Page 89
and approved for use with the printer. For more information, visit Documents: http://support.dell.com. • .pdf • .xps Images: • .dcx • .gif tray. • Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser printers - Dell B5465dnf | Dell Laser MFP Users Guide - Page 90
for laser printers. • Do not use labels with slick backing material. • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge - Dell B5465dnf | Dell Laser MFP Users Guide - Page 91
laser printers. • Avoid getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex and fan the sheets jobs for that user name and PIN are deleted. Hold print jobs in the computer until you enter the PIN from the printer control panel. Note - Dell B5465dnf | Dell Laser MFP Users Guide - Page 92
and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 93
When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Jobs or press on the keypad - Dell B5465dnf | Dell Laser MFP Users Guide - Page 94
Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete. For Macintosh users 1 From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print - Dell B5465dnf | Dell Laser MFP Users Guide - Page 95
adjust the paper guides. Note: To avoid a cropped image, make sure the size of the original document and the size of the copy paper are the same. 3 From the printer control panel, press . Copying using the ADF 1 Load an original document faceup, short edge first into the ADF tray. Notes: • Do not - Dell B5465dnf | Dell Laser MFP Users Guide - Page 96
copy, then place the next photo on the scanner glass, and then touch Scan the next page. 4 Touch Finish the Job. Copying on specialty media Copying on , photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes - Dell B5465dnf | Dell Laser MFP Users Guide - Page 97
then adjust the paper guides. 3 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 4 Navigate to: Copy to > select the tray containing the letterhead > Copy It 5 If there are no trays that support letterhead, then navigate to: Manual Feeder > select the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 98
a document into the ADF tray, then adjust the paper guides. 3 From the home scanned. Copies are printed on mixed paper sizes corresponding to the paper sizes of the original document. Example 2: Copying on a single paper size 1 Load an original document faceup, short edge first into the ADF tray - Dell B5465dnf | Dell Laser MFP Users Guide - Page 99
are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, scanned, and then scales the mixed paper sizes to fit on the paper size selected. Copying on both sides of the paper (duplexing) 1 Load an original document faceup, short edge first into the ADF tray - Dell B5465dnf | Dell Laser MFP Users Guide - Page 100
manually changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, /White Laser-The original document was printed using a mono laser printer. • - Dell B5465dnf | Dell Laser MFP Users Guide - Page 101
properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to "1,2,3 ‑ 1,2,3" to place separator sheets between copies. If Collate is set to "1,1,1 ‑ 2,2,2," then the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 102
, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Custom Job > On > > Copy It Note: When the end of a set is reached, the scan screen appears. 4 Load the next document faceup, short edge first into the ADF tray or facedown on the scanner glass, and then - Dell B5465dnf | Dell Laser MFP Users Guide - Page 103
. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Overlay > select overlay message > Done > Copy It Canceling a copy job Canceling - Dell B5465dnf | Dell Laser MFP Users Guide - Page 104
and "Copy to" are different, then the printer automatically adjusts the Scale setting to accommodate the difference loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the Copy to" paper sizes automatically to scale the scan image to fit the size of the paper onto - Dell B5465dnf | Dell Laser MFP Users Guide - Page 105
an image. • Text-The content of the original document is mostly text or line art. • Text/Photo-The original document is a mixture of text, graphics, and photos. Select from the following content sources: • Black/White Laser-The original document was printed using a mono laser printer. • Color Laser - Dell B5465dnf | Dell Laser MFP Users Guide - Page 106
from a tray that contains a type or color of paper that is different from the paper your copies are printed on. • Multifeed Sensor-This detects when the ADF picks more than one sheet of paper at a time, and then displays an error message. Note: This option is supported only in select printer models. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 107
appropriate information, and then click Submit. Configuring e‑mail settings 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as - Dell B5465dnf | Dell Laser MFP Users Guide - Page 108
mail address. If you are entering multiple addresses, then separate each address with a comma. 5 Click Add. Creating an e-mail shortcut using the printer control panel 1 From the home screen, navigate to: E-mail > Recipient > type an e‑mail address To create a group of recipients, touch Next address - Dell B5465dnf | Dell Laser MFP Users Guide - Page 109
glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure that the size of the original document and the copy paper size are the same. 3 From the home screen - Dell B5465dnf | Dell Laser MFP Users Guide - Page 110
glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done 4 Touch Subject, then type the e‑mail subject, and - Dell B5465dnf | Dell Laser MFP Users Guide - Page 111
Send It. Note: If you selected Secure PDF, then you will be prompted to enter your password twice. Canceling an e-mail • When using the ADF, touch Cancel Job while Scanning appears. • When using the scanner glass, touch Cancel Job while Scanning appears, or while Scan the Next Page / Finish the Job - Dell B5465dnf | Dell Laser MFP Users Guide - Page 112
option lets you set the output type for the scan image. Select one of the following: • PDF-Use this to create a single file with multiple pages. Note: PDF is the factory default setting. • Secure PDF-Use this to create an encrypted PDF file that protects the file contents from unauthorized access - Dell B5465dnf | Dell Laser MFP Users Guide - Page 113
on that portion of the scan. • Transmission Log-This prints the transmission log or transmission error log. • Multifeed Sensor-This detects when the ADF picks more than one sheet of paper at a time, and then displays an error message. Note: This option is supported only in select printer models. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 114
paper, or thin media (such as magazine clippings). Setting up the printer to fax The following connection methods may not be applicable in all countries or regions. Note: During the initial printer setup, deselect Fax and any other function you plan to set - Dell B5465dnf | Dell Laser MFP Users Guide - Page 115
the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual). To enter your fax setup information, use the printer control panel, or use your browser to access the Embedded Web Server and then enter the Settings menu. Note: If you do not have a TCP - Dell B5465dnf | Dell Laser MFP Users Guide - Page 116
Faxing 116 Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active - Dell B5465dnf | Dell Laser MFP Users Guide - Page 117
to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want. Setup 2: Printer is sharing the line with an answering machine Connected to the same - Dell B5465dnf | Dell Laser MFP Users Guide - Page 118
signal on the line and takes over the call. • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 119
the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off the voice mail service when you are expecting a fax. This setting works best if - Dell B5465dnf | Dell Laser MFP Users Guide - Page 120
the line port of the DSL filter to the wall jack. 2 Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end to the phone port on the DSL filter. 3 To continue using a computer for Internet access, connect the computer to - Dell B5465dnf | Dell Laser MFP Users Guide - Page 121
Faxing 121 Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 the second phone port. 3 Connect the telephone to the port of the printer. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 122
phone splitter into the port labeled Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter. Note: Make sure you use a phone splitter, not a line . Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem - Dell B5465dnf | Dell Laser MFP Users Guide - Page 123
into the second telephone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter. • Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug - Dell B5465dnf | Dell Laser MFP Users Guide - Page 124
countries or regions may have different types of telephone wall jack connectors than those that came with the printer. The standard wall jack adopted by most countries or regions is RJ-11. Your printer comes with the RJ-11 jack and a telephone cable with the RJ-11 plug. If the wall jack - Dell B5465dnf | Dell Laser MFP Users Guide - Page 125
wall jack 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 directly to the telephone adapter. Notes: • The port of the printer may have an adapter plug for use with the adapter. Do not remove the plug from the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 126
Faxing 126 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. NFN - Dell B5465dnf | Dell Laser MFP Users Guide - Page 127
any of the N ports. 1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to - Dell B5465dnf | Dell Laser MFP Users Guide - Page 128
ring service, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE you want for the printer to answer. Note: The factory default setting for distinctive rings is On. This sets the printer to answer single, double - Dell B5465dnf | Dell Laser MFP Users Guide - Page 129
. For more information, see the "Activating the home screen applications" section of the User's Guide. Sending a fax using the printer control panel 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small - Dell B5465dnf | Dell Laser MFP Users Guide - Page 130
driver instead of the printer control panel. 1 With a document open, click File > Print. 2 Select the printer, and then navigate to: Properties > Fax tab > Enable fax 3 Enter the recipient fax number or numbers in the "Fax number(s)" field. Note: Fax numbers can be entered manually or by using - Dell B5465dnf | Dell Laser MFP Users Guide - Page 131
If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press #, and then enter the your system support person. 1 Load an original document faceup, short edge first into the ADF tray or facedown scanned, and then faxed at the scheduled time. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 132
Setup. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 3 Type a . 5 Click Add. Creating a fax destination shortcut using the printer control panel 1 From the home screen, touch Fax, and then tray or facedown on the scanner glass. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 133
properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears - Dell B5465dnf | Dell Laser MFP Users Guide - Page 134
from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers - Dell B5465dnf | Dell Laser MFP Users Guide - Page 135
following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The original document is mostly a photo or an image. • Text-The content of the original document is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 136
Preview This option lets you view the first page of the image before it is included in the fax. When the first page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a working printer hard disk is installed. Delayed Send This option lets you send - Dell B5465dnf | Dell Laser MFP Users Guide - Page 137
on that portion of the scan. • Transmission Log-This prints the transmission log or transmission error log. • Multifeed Sensor-This detects when the ADF picks more than one sheet of paper at a time, and then shows an error message. Note: This option is supported only in select printer models. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 138
you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using - Dell B5465dnf | Dell Laser MFP Users Guide - Page 139
appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut User's Guide. Scanning to an FTP address using the printer control panel 1 Load an original document faceup, short edge first into the ADF tray - Dell B5465dnf | Dell Laser MFP Users Guide - Page 140
is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press # on the keypad, and then enter the FTP shortcut number. 4 Touch > Send It. Scanning an FTP using the address book 1 Load an original document faceup, short - Dell B5465dnf | Dell Laser MFP Users Guide - Page 141
to save the scan image. 5 Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Profile list on to scan your documents. 7 Review the instructions on the Scan Profile screen. a Load an original document faceup, short edge first into the ADF tray or facedown - Dell B5465dnf | Dell Laser MFP Users Guide - Page 142
be sent through fax. 8 Touch Send It. Remote scan in progress appears on the printer display. The scanned image opens automatically on the computer screen. Scanning to a flash drive 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do - Dell B5465dnf | Dell Laser MFP Users Guide - Page 143
legal‑size pages). Send As This option lets you set the output type for the scan image. Select one of the following: • PDF-Use to create a single file with multiple pages. • Secure PDF-Use to create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF-Use to create - Dell B5465dnf | Dell Laser MFP Users Guide - Page 144
an image. • Text-The content of the original document is mostly text or line art. • Text/Photo-The original document is a mixture of text, graphics, and photos. Select from the following content sources: • Black/White Laser-The original document was printed using a mono laser printer. • Color Laser - Dell B5465dnf | Dell Laser MFP Users Guide - Page 145
Scanning 145 • Transmission Log-This prints the transmission log or transmission error log. • Multifeed Sensor-This detects when the ADF picks more than one sheet of paper at a time, and then shows an error message. Note: This option is supported only in select printer models. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 146
the printer menus Menus list Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Help Print All Guides Copy Guide E-mail Guide Fax Guide FTP Guide Print - Dell B5465dnf | Dell Laser MFP Users Guide - Page 147
the printer menus Paper menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Configure MP menu Use Configure MP Cassette Manual First 147 To Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting - Dell B5465dnf | Dell Laser MFP Users Guide - Page 148
/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is the factory default setting for all other trays. • If available, a user‑defined name will appear instead of Custom Type [x]. • Use this menu - Dell B5465dnf | Dell Laser MFP Users Guide - Page 149
the printer menus feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. • From the Paper menu, set Configure MP in the multipurpose feeder. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure to "Cassette" - Dell B5465dnf | Dell Laser MFP Users Guide - Page 150
the printer menus 150 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. Manual Paper - Dell B5465dnf | Dell Laser MFP Users Guide - Page 151
printer menus 151 Use To Default Plain Paper is the factory default setting. Note: Only installed trays and feeders are listed in tray. Note: Normal is the factory default setting. Specify the relative texture of the card stock loaded in a specific tray. Notes: • Normal is the factory default - Dell B5465dnf | Dell Laser MFP Users Guide - Page 152
Understanding the printer menus 152 Use Transparency Texture Smooth Normal Rough Recycled loaded in a specific tray. Note: Rough is the factory default setting. Specify the relative texture of the envelopes loaded in a specific tray. Note: Normal is the factory default setting. Specify the relative - Dell B5465dnf | Dell Laser MFP Users Guide - Page 153
Understanding the printer menus 153 Use Heavy Texture Smooth Normal Rough Rough/Cotton Texture Rough Custom [x] Texture Smooth Normal Rough To Specify the relative texture of the heavy paper loaded in a specific tray. Note: Normal is the factory default setting. Specify the relative - Dell B5465dnf | Dell Laser MFP Users Guide - Page 154
printer is the factory default setting. Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Specify the is the factory default setting. Specify the relative weight of the colored paper loaded. Note: Normal is the factory default setting. Specify that - Dell B5465dnf | Dell Laser MFP Users Guide - Page 155
printing for all print jobs with Rough or Cotton as the paper type. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Print Properties or the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 156
custom type name or a user‑defined Paper custom name created from the Embedded Web Server. Card Stock Notes: Transparency Rough/Cotton Labels Envelope • Paper is the factory default setting. • The custom media type must be supported by the selected tray or multipurpose feeder to print from - Dell B5465dnf | Dell Laser MFP Users Guide - Page 157
mm) Orientation Portrait Landscape 2 scans per side Off On To Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. Notes: • ADF Media Type is the factory default setting for custom scan sizes 3, 4, 5, and 6. • Rough - Dell B5465dnf | Dell Laser MFP Users Guide - Page 158
the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray. To Print a report containing information about the paper loaded in trays, installed memory, total page count, alarm settings, timeouts, printer control panel language - Dell B5465dnf | Dell Laser MFP Users Guide - Page 159
menu. • This menu is supported only in select printer models. Print a report containing scanned into an asset database. Network/Ports menu Active NIC menu Use Active NIC Auto [list of available network cards] To Allow the printer to connect to a network. Notes: • Auto is the factory default - Dell B5465dnf | Dell Laser MFP Users Guide - Page 160
[maximum size allowed] Job Buffering Off On Auto • Auto is the factory default setting. • Changing this setting from the printer control panel, and then exiting the menus causes the printer to restart. The menu selection is then updated. Set the size of the network input buffer. Notes: • Auto is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 161
Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk To Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print - Dell B5465dnf | Dell Laser MFP Users Guide - Page 162
the value is not saved. Allow the printer to print a banner page. Note: Off is the factory default setting. TCP/IP menu To access the Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support - Dell B5465dnf | Dell Laser MFP Users Guide - Page 163
3 Enable HTTPS Yes No To Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. View or change the current WINS server address. View or change the current DDNS setting. Note - Dell B5465dnf | Dell Laser MFP Users Guide - Page 164
Network View Signal Quality Specify the wireless standard for the wireless network. Note: 802.11b/g/n is the factory default setting. Select an available network for the printer to use. View the quality of the wireless connection. View Security Mode View the encryption method for the wireless - Dell B5465dnf | Dell Laser MFP Users Guide - Page 165
by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 166
restarts when the setting is changed from the printer control panel. The menu selection is then updated. Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if - Dell B5465dnf | Dell Laser MFP Users Guide - Page 167
the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Set the size of the parallel input buffer. Notes: • Auto is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 168
is the recommended setting. • Standard tries to resolve parallel port communication problems. Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal - Dell B5465dnf | Dell Laser MFP Users Guide - Page 169
NPA processing. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Set the size of the serial input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any - Dell B5465dnf | Dell Laser MFP Users Guide - Page 170
control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Select the hardware and software handshaking settings for the serial port. Notes: • DTR is the factory default setting. • DTR/DSR is a hardware handshaking setting. • XON/XOFF is a software - Dell B5465dnf | Dell Laser MFP Users Guide - Page 171
the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. Specify the type of user authentication required for scan‑to e‑mail privileges - Dell B5465dnf | Dell Laser MFP Users Guide - Page 172
SMTP server. Some SMTP servers require credentials to send an e-mail. Notes: • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail. • Device Userid and Device Password are used to log in to the SMTP server when Use Device SMTP Credentials is selected. Security - Dell B5465dnf | Dell Laser MFP Users Guide - Page 173
Cancel jobs at the Device To Control access to printer menus, firmware updates, held jobs, and other access points. Miscellaneous . • "Reset factory security defaults" deletes all security information that the user has defined, and assigns the factory default value to each setting in the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 174
appears only when a formatted, working printer hard disk is installed. • When the limit is reached, the print jobs for that user name and PIN are deleted. printer memory or printer hard disk, then the expiration time for those print jobs does not change to the new default value. • If the printer - Dell B5465dnf | Dell Laser MFP Users Guide - Page 175
reuse this space until it has been cleared. Notes: • "Single pass" is the factory default setting. • Only automatic wiping enables users to activate disk wiping without having to turn off the printer for an extended amount of time. • Highly confidential information should be wiped using only the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 176
is recorded. 4 is the factory default setting. Set Date/Time menu Use Current Date and Time Manually Set Date and Time Time Zone printer Time Zone setting. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting. Enable the user - Dell B5465dnf | Dell Laser MFP Users Guide - Page 177
the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. This resets the printer to its factory default settings. • The Energy setting minimizes the power used by the printer. Performance may be affected, but print quality is not. • Energy/Paper minimizes the use - Dell B5465dnf | Dell Laser MFP Users Guide - Page 178
, set Quiet Mode to Off. • Selecting Photo from the printer driver may disable Quiet Mode and provide better print quality and full speed printing. Instruct the printer to run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at - Dell B5465dnf | Dell Laser MFP Users Guide - Page 179
Custom Key [x] Paper Sizes US Metric Scan to PC Port Range [port range] 179 To Specify a language and custom key information for the printer keyboard. The additional tabs enable access to accent marks and symbols from the keyboard. Specify the default paper measurement. Notes: • U.S. is the factory - Dell B5465dnf | Dell Laser MFP Users Guide - Page 180
the printer menus Use Displayed Information Left side Right side Custom Text [x] Displayed Information (continued) Black Toner 180 factory default setting for Left side. • Date/Time is the factory default setting for Right side. Customize the displayed information for Black Toner. Select - Dell B5465dnf | Dell Laser MFP Users Guide - Page 181
Favorites. • "Do not display" is the factory default setting for Change Language, Copy Shortcuts, Fax Shortcuts, Email Shortcuts, FTP Shortcuts, Profiles and Solutions, Bookmarks, and Jobs by user. Format the printer date. Notes: • MM‑DD‑YYYY is the U.S. factory default setting. • DD-MM-YYYY is the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 182
is selected, bookmarks appear in the Held Jobs area. Specify whether image background removal is allowed in copy, fax, e‑mail, FTP, or scan‑to‑USB jobs. Note: On is the factory default setting. The background of the image will be removed. Scan multiple jobs to one file. Note: On is the factory - Dell B5465dnf | Dell Laser MFP Users Guide - Page 183
repeats three beeps every 10 seconds. Specify the number of minutes of inactivity before the printer enters a lower power state. Note: 15 is the factory default setting. Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Notes: • 30 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 184
continue a specified job without returning to the home screen when the screen timeout timer expires. Note: Off is the factory default setting. Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print job. Notes: • 90 is the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 185
for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue. Notes: • 30 is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed. Automatically reboot the printer - Dell B5465dnf | Dell Laser MFP Users Guide - Page 186
panel to exit Sleep mode. Restore the printer settings to the factory default settings. Notes: • Do Not Restore is the factory default setting. This keeps the user‑defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All - Dell B5465dnf | Dell Laser MFP Users Guide - Page 187
the factory default setting. Specify how the original document was produced. Note: Black/White Laser is the factory default setting. Specify sheets of a document on one page. Note: Off is the factory default setting. Specify whether or not a border is printed. Note: Off is the factory default - Dell B5465dnf | Dell Laser MFP Users Guide - Page 188
Off Between Copies Between Jobs Between Pages Separator Sheet Source Tray [x] Manual Feeder Darkness 1-9 To Specify the paper size of the original document. Notes: • Letter is the U.S. factory default setting. • A4 is the international factory default setting. Specify the paper source for copy jobs - Dell B5465dnf | Dell Laser MFP Users Guide - Page 189
Custom Overlay Allow priority copies On Off Custom Job scanning On Off Allow Save as Shortcut On Off Background default setting. Copy, in a single copy job, a document that contains mixed paper sizes. Notes: • Off is the factory default setting. • This menu appears only when a working printer - Dell B5465dnf | Dell Laser MFP Users Guide - Page 190
Specify the telephone number assigned to the fax. Specify how the fax is identified. Set the printer to fax manually, which requires a line splitter and a telephone handset. Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming fax job and to dial a fax number - Dell B5465dnf | Dell Laser MFP Users Guide - Page 191
fax jobs. • "Mostly receive" specifies that most of the memory is set to receive fax jobs. Specify whether or not the printer cancels fax jobs. Note: Allow is the factory default setting. Specify the type of caller ID being used. Specify the direction from where digits are masked in an outgoing fax - Dell B5465dnf | Dell Laser MFP Users Guide - Page 192
Understanding the printer menus 192 Use Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Ultra Fine 600 dpi To Configure the fax cover page. Note: "Off by default" is the factory default setting for all Fax Cover Page options. To Specify quality in dots per inch - Dell B5465dnf | Dell Laser MFP Users Guide - Page 193
of the original document. Note: Text is the factory default setting. Specify how the original document was produced. Note: Black/White Laser is the factory default setting. Lighten or darken the output. Note: 5 is the factory default setting. Enter a dialing prefix, such as 99. A numeric entry - Dell B5465dnf | Dell Laser MFP Users Guide - Page 194
or disable Error Correction Mode for fax jobs. Note: Yes is the factory default setting. Fax files that are scanned at the printer. Note: On is the factory default setting. Allow the printer driver to send fax jobs. Note: Yes is the factory default setting. Save fax numbers as shortcuts in the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 195
Job Waiting None Toner Toner and Supplies Rings to Answer 1-25 Auto Reduction On Off Paper Source Auto Tray [x] Multi‑Purpose Feeder Sides (Duplex) Off On To Create a mirror image of the original document. Note: Off is the factory default setting. Create a negative image of the original document - Dell B5465dnf | Dell Laser MFP Users Guide - Page 196
Held Fax Mode Off Always On Manual Scheduled Fax Holding Schedule To Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Specify where the printer picks the separator sheet. Note: Tray 1 is the factory default setting. Specify a bin for - Dell B5465dnf | Dell Laser MFP Users Guide - Page 197
printer menus 197 Fax Log Settings Use Transmission Log Print log Do not print log Print only for error Receive Error Log Print Never Print on Error Auto Print Logs On Off Log Paper Source Tray [x] Manual default setting. Enable automatic printing of fax logs. Notes: • On is the factory default - Dell B5465dnf | Dell Laser MFP Users Guide - Page 198
Triple Rings Only To Control the fax speaker ringer volume. Note: On is the factory default setting. To Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting. E‑mail Settings menu Use E‑mail Server Setup Subject Message File Name E‑mail Server - Dell B5465dnf | Dell Laser MFP Users Guide - Page 199
. Note: Black/White Laser is the factory default setting. Specify the resolution of the scan in dots per inch. Note: "150 dpi" is the factory default setting. Lighten or darken the output. Note: 5 is the factory default setting. Specify the orientation of the scanned image. Note: Portrait is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 200
the file size is very large. • This menu setting applies to all scan functions. Set the quality of a text image in relation to file size and quality of the image. Note: 75 is the factory default setting. Set the quality of a text or photo image in relation to file size and the quality of the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 201
the printer menus 201 Use Photo Default 5-90 E‑mail images sent as Attachment Web Link Use Multi‑Page Tiff On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Manual Feeder Log Output Bin Standard Bin Bin [x] Custom Job scanning On Off Scan Preview - Dell B5465dnf | Dell Laser MFP Users Guide - Page 202
visible on a scanned image. Note: 0 is the factory default setting. Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting. Adjust the amount of sharpness on a scanned image. Note: 3 is the factory default setting. Enable the user to specify "warm - Dell B5465dnf | Dell Laser MFP Users Guide - Page 203
Note: Black/White Laser is the factory default setting. Specify the quality of the scan in dots per inch (dpi). Note: "150 dpi" is the factory default setting. Lighten or darken the output. Note: 5 is the factory default setting. Specify the page orientation of the scanned image. Note: Portrait is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 204
the printer menus 204 Use Sides (Duplex) Off Long Edge Short Edge JPEG Quality Best for content 5-90 Text Default 5-90 Text/Photo Default 5-90 Photo Default 5-90 Use Multi‑Page TIFF On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Manual Feeder - Dell B5465dnf | Dell Laser MFP Users Guide - Page 205
visible on a scanned image. Note: 0 is the factory default setting. Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting. Adjust the amount of sharpness of a scanned image. Note: 3 is the factory default setting. Enable the user to specify "warm - Dell B5465dnf | Dell Laser MFP Users Guide - Page 206
Note: Black/White Laser is the factory default setting. Specify the resolution of the scan in dots per inch (dpi). Note: "150 dpi" is the factory default setting. Lighten or darken the output. Note: 5 is the factory default setting. Specify the orientation of the scanned image. Note: Portrait is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 207
size is very large. • This menu item applies to all scan functions. Set the quality of the text in relation to file size and the quality of the image. Note: 75 is the factory default setting. Set the quality of a text or photo image in relation to file size and quality. Note: 75 is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 208
visible on a scanned image. Note: 0 is the factory default setting. Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting. Adjust the amount of sharpness on a scanned image. Note: 3 is the factory default setting. Enable the user to specify "warm - Dell B5465dnf | Dell Laser MFP Users Guide - Page 209
printer menus 209 Use To Paper Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Note: Tray 1 is the factory default a sheet. Notes: • Off is the factory default setting. images on one side of a paper. Notes: • Horizontal is the factory default - Dell B5465dnf | Dell Laser MFP Users Guide - Page 210
source for separator sheets. Tray [x] Manual Feeder Note: Tray 1 is the factory default setting. Blank Pages Do Not Print Print Specify whether to insert blank pages in a print job. Note: Do Not Print is the factory default setting. Print Settings Setup menu Use Printer Language PCL Emulation - Dell B5465dnf | Dell Laser MFP Users Guide - Page 211
logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by - Dell B5465dnf | Dell Laser MFP Users Guide - Page 212
1,2,3 Separator Sheets Off Between Copies Between Jobs Between Pages To Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • "1 sided" is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File - Dell B5465dnf | Dell Laser MFP Users Guide - Page 213
Image Q 2400 Image Q To Specify the paper source for separator sheets. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Manual : Auto is the factory default setting. The printer chooses between portrait and landscape. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 214
Server, type the network printer IP address in the Web browser address field. Automatically adjust the contrast enhancement applied to images. Note: Auto is the factory default setting. Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output - Dell B5465dnf | Dell Laser MFP Users Guide - Page 215
responds when disk usage reaches the maximum limit (100MB). Note: None is the factory default setting. Determine and set where the printer posts job accounting logs. Specify the e‑mail address to which the printer sends job accounting logs. Specify the prefix you want for the log file name. Note - Dell B5465dnf | Dell Laser MFP Users Guide - Page 216
printer hard disk or memory. Format the flash memory. Warning-Potential Damage: Do not turn off the printer a flash memory card in the printer. • The flash memory option problem. Notes: • When activated, all data sent to the printer the printer. Provide an estimate of the percentage coverage of toner - Dell B5465dnf | Dell Laser MFP Users Guide - Page 217
: • Resident is the factory default setting. • This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly. • Make sure the flash memory option or printer hard disk is not read/write‑, write‑, or password‑protected. • Job Buffer - Dell B5465dnf | Dell Laser MFP Users Guide - Page 218
Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R the supported symbol sets are shown. Change the point size for scalable typographic fonts. Notes: • 12 is the factory default setting. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 219
Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Env Off None 0-199 To Specify the number of lines that print on each page. Notes: • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space - Dell B5465dnf | Dell Laser MFP Users Guide - Page 220
the printer menus 220 Use Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Tray Renumber Restore Defaults Yes No To Display the factory default setting - Dell B5465dnf | Dell Laser MFP Users Guide - Page 221
the printer menus 221 Use Font Size 1-255 pt Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Use Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width To Set the default font - Dell B5465dnf | Dell Laser MFP Users Guide - Page 222
image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning - Dell B5465dnf | Dell Laser MFP Users Guide - Page 223
one side of a single sheet of paper. To quickly save paper and energy using one printer setting, use Eco-Mode. Using recycled paper As an environmentally conscious company, we support the use of recycled office paper produced specifically for use in laser printers. For more information on recycled - Dell B5465dnf | Dell Laser MFP Users Guide - Page 224
‑Mode > select a setting Use To Off Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance specifications of the printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until it is ready to - Dell B5465dnf | Dell Laser MFP Users Guide - Page 225
Sleep mode. Select from 1 to 120 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of - Dell B5465dnf | Dell Laser MFP Users Guide - Page 226
, select Hibernate, and then touch Submit. Adjusting the brightness of the printer display To save energy, or if you are have trouble reading from the display, adjust the brightness of the display. Select from 20 to 100. The factory default setting is 100. Using the Embedded Web Server 1 Open a Web - Dell B5465dnf | Dell Laser MFP Users Guide - Page 227
by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it - Dell B5465dnf | Dell Laser MFP Users Guide - Page 228
settings, solutions, jobs, and passwords from the printer memory. 4 Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Erasing printer hard disk memory Note: Some printer models may not have a printer hard disk installed. Configuring - Dell B5465dnf | Dell Laser MFP Users Guide - Page 229
encryption process. Doing so may result in loss of data. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. • A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 230
the printer 230 Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, see the Embedded Web Server Administrator's Guide. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 231
Warning-Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning-Potential Damage: Damage to the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 232
Maintaining the printer 232 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Remove the white underside of the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 233
Maintaining the printer 233 4 Open the bottom ADF door. 2 1 5 Wipe the ADF scanner glass under the ADF door. 6 Close the bottom ADF door. 7 Reattach the white underside of - Dell B5465dnf | Dell Laser MFP Users Guide - Page 234
ADF cover 9 Close the scanner cover. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies - Dell B5465dnf | Dell Laser MFP Users Guide - Page 235
1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Dell Printer Home > Maintenance > Order supplies 4 From the Order Printer Supplies dialog, do any of the following: • Click Order Online to order - Dell B5465dnf | Dell Laser MFP Users Guide - Page 236
Maintaining the printer 236 Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Pull the cartridge out of the printer using the handle. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 237
on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in. Warning-Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 238
Maintaining the printer 238 5 Close the multipurpose feeder door and the front cover. 2 1 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 239
Maintaining the printer 239 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Pull out the toner cartridge from the printer using the handle. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 240
the imaging unit from the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing material from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems - Dell B5465dnf | Dell Laser MFP Users Guide - Page 241
Maintaining the printer 241 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 242
lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 243
cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for - Dell B5465dnf | Dell Laser MFP Users Guide - Page 244
feature is available only in Windows XP or later. • Make sure bidirectional communication support is in place so the printer and computer can communicate. Disabling Status Messenger 1 From the system tray, right click the Status Messenger icon. 2 Select Exit. Enabling Status Messenger 1 Click or - Dell B5465dnf | Dell Laser MFP Users Guide - Page 245
actual display would work on a printer control panel. Setting up e‑mail alerts Configure the printer to send you e‑mail alerts on setting up the e‑mail server, contact your system support person. Viewing reports You can view some reports from the toner cartridge, imaging unit, and maintenance kit. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 246
printer does not stop when the supply condition is reached. Continuable Stop1 The printer stops processing jobs when the supply condition is reached, and the user If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 247
displayed. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load - Dell B5465dnf | Dell Laser MFP Users Guide - Page 248
Clearing jams 248 • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • - Dell B5465dnf | Dell Laser MFP Users Guide - Page 249
, clear manual feeder. [250] Remove all paper from the multipurpose feeder, and then remove the jammed paper. 6 Inside the printer [x]‑page jam, lift front cover to remove cartridge. [200-201] Open the front cover and the multipurpose feeder, then remove the toner cartridge and the imaging unit - Dell B5465dnf | Dell Laser MFP Users Guide - Page 250
lift front cover to remove cartridge. [200-201] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface . 1 2 2 Lift the blue handle, and then pull out the toner cartridge from the printer. 3 Place the toner cartridge aside. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 251
then pull out the imaging unit from the printer. 1 2 5 Place the imaging unit aside on a flat, smooth surface. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage - Dell B5465dnf | Dell Laser MFP Users Guide - Page 252
252 7 Install the imaging unit. Note: Use the arrows on the side of the printer as a guide. 8 Insert the toner cartridge into the printer, and then push the blue handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 253
the multipurpose feeder door and the front cover. 2 1 10 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component - Dell B5465dnf | Dell Laser MFP Users Guide - Page 254
jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the rear door. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231-234] CAUTION-HOT SURFACE: The - Dell B5465dnf | Dell Laser MFP Users Guide - Page 255
Clearing jams 255 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the rear door. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 256
grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. 6 Insert the standard tray. 7 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] 1 Firmly grasp the jammed - Dell B5465dnf | Dell Laser MFP Users Guide - Page 257
to clear duplex. [235-239] 1 Pull out the tray completely. Note: Lift the tray slightly, and then pull it out. 2 1 3 2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are - Dell B5465dnf | Dell Laser MFP Users Guide - Page 258
control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24x] 1 Check which tray is indicated on the printer display, and then pull the tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments - Dell B5465dnf | Dell Laser MFP Users Guide - Page 259
Clearing jams 259 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all - Dell B5465dnf | Dell Laser MFP Users Guide - Page 260
260 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open automatic feeder top cover. [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 261
Clearing jams 261 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. 6 From the printer control panel, touch Done to clear the message and continue printing. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 262
low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Change [paper source - Dell B5465dnf | Dell Laser MFP Users Guide - Page 263
Unplug the power cord from the electrical outlet. 3 Remove the tray. 4 Contact technical support. • From the printer control panel, touch Continue to clear the message and resume the job. Close door or insert cartridge The toner cartridge is missing or not installed properly. Insert the cartridge - Dell B5465dnf | Dell Laser MFP Users Guide - Page 264
because of the following possible changes in the printer: • The printer firmware has been updated. • The tray for the print job has been removed. • and other data stored in the printer hard disk. • Install a printer hard disk with larger capacity. Disk full, scan job canceled Try one or more - Dell B5465dnf | Dell Laser MFP Users Guide - Page 265
one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Fax memory full From the printer control panel, touch Continue to clear the message. Fax partition inoperative. Contact system administrator. Try one or more of the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 266
84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Incompatible tray [x] [59] Try one or more of the following - Dell B5465dnf | Dell Laser MFP Users Guide - Page 267
Troubleshooting 267 • From the printer control panel, touch Continue to clear the message and print using a different tray. • Cancel the print job. Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a - Dell B5465dnf | Dell Laser MFP Users Guide - Page 268
that has the correct paper size and type, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default paper source. • Cancel the current job. Load [paper source] with [custom type name] [paper orientation] Try one or more of - Dell B5465dnf | Dell Laser MFP Users Guide - Page 269
size and type of paper, then it feeds from that tray or feeder. If the printer cannot find a tray or feeder with the correct size and type of paper, then it prints from the default paper source. • Cancel the current job. Load Manual Feeder with [custom string] [paper orientation] Try one or more - Dell B5465dnf | Dell Laser MFP Users Guide - Page 270
panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact technical support or your Dell printer dealer. If necessary, touch Continue to clear the message and - Dell B5465dnf | Dell Laser MFP Users Guide - Page 271
technical support. No analog phone line connected to modem, fax is disabled. Connect the printer to an analog phone line. Non‑Dell [supply type], see User's Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit. The printer has detected a non‑Dell supply or part - Dell B5465dnf | Dell Laser MFP Users Guide - Page 272
the toner cartridge. Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the "Replacing supplies" section of the User's Guide. • If - Dell B5465dnf | Dell Laser MFP Users Guide - Page 273
the User's Guide or visit our Web site. Replace cartridge, printer region mismatch [42.xy] Install a suitable toner cartridge. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet - Dell B5465dnf | Dell Laser MFP Users Guide - Page 274
scan job. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for maintenance. Replace missing fuser [80.xx] 1 Install the missing fuser. For more information, see the instruction sheet - Dell B5465dnf | Dell Laser MFP Users Guide - Page 275
Troubleshooting 275 Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 276
Troubleshooting 276 Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. Scanner maintenance required soon, use ADF Kit [80] Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for - Dell B5465dnf | Dell Laser MFP Users Guide - Page 277
Troubleshooting 277 Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the USB port. From the printer control panel, navigate to: Network/Ports > USB Buffer > Auto Note: The printer discards any data - Dell B5465dnf | Dell Laser MFP Users Guide - Page 278
Troubleshooting 278 Tray [x] paper size unsupported Replace with a supported paper size. Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 279
Troubleshooting 279 Solving printer problems • "Basic printer problems" on page 279 • "Hardware and internal option problems" on page 281 • "Paper feed problems" on page 285 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 280
the installed printer driver. Go to step 12. Install the correct printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact technical support. Is the printer working? - Dell B5465dnf | Dell Laser MFP Users Guide - Page 281
Troubleshooting 281 Printer display is blank Action Step 1 Press the Sleep button on the printer control panel. Yes No The problem is solved. Go to step 2. Does Ready appear on the printer display? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 282
Troubleshooting 282 Action Yes No Step 4 The problem is solved. a Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Updating available options in the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 283
flat in the tray. b Check if the tray closes properly. Is the tray working? Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 3. Is the tray working? Step 3 Check if the tray is installed and - Dell B5465dnf | Dell Laser MFP Users Guide - Page 284
Troubleshooting 284 Action Yes No Step 4 Check if the tray is available in the printer driver. The problem is solved. Contact technical support. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see "Updating available - Dell B5465dnf | Dell Laser MFP Users Guide - Page 285
Troubleshooting 285 Paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size - Dell B5465dnf | Dell Laser MFP Users Guide - Page 286
Troubleshooting 286 Jammed pages are not reprinted Action Turn on Jam Recovery. a From the home screen, navigate to: > Settings > General Settings > Print Recovery b From the Jam Recovery menu, touch the arrows to scroll to On or Auto. c Touch Submit. Yes No The problem is solved. Contact - Dell B5465dnf | Dell Laser MFP Users Guide - Page 287
Troubleshooting 287 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Open - Dell B5465dnf | Dell Laser MFP Users Guide - Page 288
printer is busy. held jobs list, and then print the documents. Is the indicator light blinking green? Step 3 a Check for an error message on the display. b Clear the message. Go to step 4. The problem is solved. Does the error message still appear? Step 4 Check if the flash drive is supported - Dell B5465dnf | Dell Laser MFP Users Guide - Page 289
if you are printing on paper that is supported by the tray. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. a From the Paper menu on the printer control panel, set the paper size - Dell B5465dnf | Dell Laser MFP Users Guide - Page 290
number and size of fonts, the number and complexity of images, and the number of pages in the job. Contact technical support. Did the job print and collate correctly? Multiple‑language PDF files do not print Action Yes No Step 1 The problem is solved. a Check if the print options for the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 291
Troubleshooting 291 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select - Dell B5465dnf | Dell Laser MFP Users Guide - Page 292
number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the job Did the job print? Step 3 a Remove held jobs stored in the printer memory. b Resend the print job. The problem is solved. Go to step 4. Did the job print - Dell B5465dnf | Dell Laser MFP Users Guide - Page 293
increase? Step 2 a Replace the fuser. For more information, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact technical support. Does the print speed increase? Tray linking does not work Notes: • The trays can detect paper length. • The - Dell B5465dnf | Dell Laser MFP Users Guide - Page 294
Troubleshooting 294 Action Yes No Step 2 The problem is solved. Contact technical a From the printer control panel, set the paper size and type in the Paper support. menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 295
jagged or uneven edges? No The problem is solved. The problem is solved. Printer is printing blank pages Action Yes Step 1 Go to step 2. a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is - Dell B5465dnf | Dell Laser MFP Users Guide - Page 296
job. Contact technical support. Is the printer still printing blank pages? No The problem is solved. The problem is solved. Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct - Dell B5465dnf | Dell Laser MFP Users Guide - Page 297
a 220-volt fuser for printing on A4‑size paper. b Resend the print job. Do compressed images still appear? Step 2 a Replace the fuser. For more information, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact technical support. Do compressed - Dell B5465dnf | Dell Laser MFP Users Guide - Page 298
the imaging unit, and then resend the print job. Contact technical support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. The problem - Dell B5465dnf | Dell Laser MFP Users Guide - Page 299
Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the gray background disappear from the prints? Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 300
Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact technical support. Are the margins correct? Paper curl Action Yes Step 1 Go to step 2. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are - Dell B5465dnf | Dell Laser MFP Users Guide - Page 301
to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. From the printer control panel, set the paper size and - Dell B5465dnf | Dell Laser MFP Users Guide - Page 302
support or your Dell printer dealer. The problem is solved. Repeating defects appear on prints Action Yes Step 1 Go to step 2. a Replace the imaging unit Step 2 Contact technical a Replace the fuser if the distance between the defects is equal to either support. of the following: • 94.25 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 303
Troubleshooting 303 Print is too dark Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. b Resend the print job. No The problem is solved. Is the print still too dark? Step 2 Go to step - Dell B5465dnf | Dell Laser MFP Users Guide - Page 304
the imaging unit, and then resend the print job. Contact technical support. Is the print still too dark? No The problem is solved. The problem is solved. Print is too light Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner darkness - Dell B5465dnf | Dell Laser MFP Users Guide - Page 305
No From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 5. Go to step 6. The problem is solved. Is the print still too light? Step 6 Go to step 7. a Redistribute the toner in the imaging unit. 1 Remove the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 306
tray. b Resend the print job. Contact technical support. Is the print still skewed? No The problem is solved. The problem is solved. Printer is printing solid black pages Action Yes Step 1 Go to step 2. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit - Dell B5465dnf | Dell Laser MFP Users Guide - Page 307
Troubleshooting 307 Transparency print quality is poor Action Yes Step 1 Go to step 2. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 a Check if you are using a recommended - Dell B5465dnf | Dell Laser MFP Users Guide - Page 308
Troubleshooting 308 Action Yes Step 4 Go to step 5. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality - Dell B5465dnf | Dell Laser MFP Users Guide - Page 309
. Do streaked vertical lines appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Contact technical support or your Dell printer dealer. The problem is solved. Horizontal voids appear on prints Leading edge Trailing edge - Dell B5465dnf | Dell Laser MFP Users Guide - Page 310
Troubleshooting 310 Action Yes Step 3 Go to step 4. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 311
voids appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Contact technical support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Do - Dell B5465dnf | Dell Laser MFP Users Guide - Page 312
Troubleshooting 312 Action Step 2 Replace the imaging unit, and then resend the print job. Does fog or shading appear on prints? Yes Contact technical support or your Dell printer dealer. No The problem is solved. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes No Step 1 Go - Dell B5465dnf | Dell Laser MFP Users Guide - Page 313
Troubleshooting 313 unit and the printer. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? Yes No The problem is solved. Contact technical support scan resolution setting for a higher‑quality output. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 314
Are the Content Type and Content Source settings correct for the document being scanned? Step 7 Go to step 8. Check for patterns on prints. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging > Sharpness > select a lower setting Note: Make sure no scaling is being selected - Dell B5465dnf | Dell Laser MFP Users Guide - Page 315
, or load the tray with paper that matches the paper size setting. Step 3 a Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. b Resend the print job. The problem is solved. Contact technical support. Do copies print - Dell B5465dnf | Dell Laser MFP Users Guide - Page 316
Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are connected. • The indicator light is "Select your language" screen appears on the printer display. Yes No The problem is solved. Contact technical support. c Select a language, and then touch - Dell B5465dnf | Dell Laser MFP Users Guide - Page 317
Troubleshooting 317 Caller ID is not shown Action Contact your telephone company to check if your telephone line is subscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: - Dell B5465dnf | Dell Laser MFP Users Guide - Page 318
Troubleshooting problem is solved. Go to step 6. Can you send or receive a fax? Step 6 Go to step 7. Check if the printer is connected to an analog phone service that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, then make - Dell B5465dnf | Dell Laser MFP Users Guide - Page 319
second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. b Scan the document one page at a time. The problem is solved. Contact technical support. Can you send or receive - Dell B5465dnf | Dell Laser MFP Users Guide - Page 320
ring before the printer answers. d Click Submit. Yes No The problem is solved. Go to step 3. Can you receive faxes? Step 3 Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. The problem is solved. Contact technical support. Can you receive - Dell B5465dnf | Dell Laser MFP Users Guide - Page 321
Troubleshooting 321 Action Yes No Step 3 Set up the shortcut number properly. The problem is solved. Contact technical support. • Check if the shortcut number has been set for the telephone number that you want to dial. • Dial the telephone number manually. Can you send faxes? Received fax - Dell B5465dnf | Dell Laser MFP Users Guide - Page 322
support. Is the fax print quality satisfactory? Solving scanner problems • "The scanner does not respond" on page 322 • "Scan job was not successful" on page 323 • "Scanner unit does not close" on page 324 • "Scanning takes too long or freezes the computer" on page 324 • "Poor scanned image - Dell B5465dnf | Dell Laser MFP Users Guide - Page 323
equipment and then go to step 6. Step 7 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact technical support. Are the printer and scanner working? Scan job was not successful Action Step 1 Check the cable connections. Make - Dell B5465dnf | Dell Laser MFP Users Guide - Page 324
if there are obstructions in the scanner unit. a Lift the scanner unit. b Remove any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Yes No The problem is solved. Contact technical support. Scanning takes too long or freezes the computer - Dell B5465dnf | Dell Laser MFP Users Guide - Page 325
Troubleshooting 325 Poor scanned image quality Action Step 1 Check if an error message appears on the display. Yes Clear the error message. Is there an error message on the printer display? Step 2 Check the quality of the original document. Go to step 3. Is the quality of the original - Dell B5465dnf | Dell Laser MFP Users Guide - Page 326
Troubleshooting 326 Partial document or photo scans Action Yes Check the placement of the document or photo. Contact technical Make sure the document or photo is loaded facedown on the scanner support. glass in the upper left corner. Is the document or photo loaded correctly? No Load the - Dell B5465dnf | Dell Laser MFP Users Guide - Page 327
the error. Is the application working now? The problem is solved. Contact technical support. Embedded Web Server does not open Action Yes Step 1 Go to step 2. Make sure the printer IP address is correct. View the printer IP address: • From the printer home screen • From the TCP/IP section - Dell B5465dnf | Dell Laser MFP Users Guide - Page 328
When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and the service tag number or express service code. For more information - Dell B5465dnf | Dell Laser MFP Users Guide - Page 329
(Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your email address as your password. • Electronic Support Service [email protected] [email protected] [email protected] (Latin America and Caribbean countries only) apsupport - Dell B5465dnf | Dell Laser MFP Users Guide - Page 330
330 Warranty and Return Policy Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide. - Dell B5465dnf | Dell Laser MFP Users Guide - Page 331
2100‑sheet tray installing 47 loading paper 67 550‑sheet tray installing 47 loading 61 Symbols [x]‑ page jam, open upper rear door. [202] 253 [x]‑page jam, clear manual feeder. MP menu 147 configuring supply notifications, imaging unit 245 supply notifications, maintenance kit 245 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 332
printer to distinctive ring service contacting technical support 328 troubleshooting copier does not respond 313 partial document or photo copies 315 poor copy quality 313 poor scanned image quality 325 scanner unit sheets between copies 101 quick copy 95 reducing 99 selecting a tray - Dell B5465dnf | Dell Laser MFP Users Guide - Page 333
108 initial fax setup 115 modifying confidential print settings 93 problem accessing 327 scanning to a computer using 141 setting up e‑mail alerts 245 Embedded Web Server Administrator's Guide where to find 230 encrypting the printer hard disk 229 enlarging a copy 99 envelopes loading 73 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 334
networking 53 installing printer software 52 adding options 52 installing the 2100‑sheet tray 47 installing the 550‑sheet tray 47 Insufficient memory for Flash Memory Defragment operation [37] 267 Insufficient memory to collate job [37] 268 Insufficient memory to support Resource Save - Dell B5465dnf | Dell Laser MFP Users Guide - Page 335
sheet tray 67 550‑sheet tray 61 M Maintenance kit low [80.xy] 270 Maintenance kit nearly low [80.xy] 270 Maintenance kit very low, [x] estimated pages remain [80.xy] 270 making copies using paper from selected tray 98 managing printer . 271 Non‑Dell [supply type], see User's Guide [33.xy] - Dell B5465dnf | Dell Laser MFP Users Guide - Page 336
card installing 34 options 2100‑sheet tray, installing 47 550‑sheet tray, installing 47 firmware cards 28 Internal Solutions Port, installing 36 memory card 28, 32 printer hard disk, installing 41 printer hard disk, removing 45 updating in printer driver 52 options, copy screen copy - Dell B5465dnf | Dell Laser MFP Users Guide - Page 337
Feeder with [paper size] [paper orientation] 270 Load manual feeder with [paper type] [paper size] [paper orientation] 270 Maintenance kit low [80.xy] 270 Maintenance kit nearly low [80.xy] 270 Maintenance kit very low, [x] estimated pages remain [80.xy] 270 managing 244 Memory full - Dell B5465dnf | Dell Laser MFP Users Guide - Page 338
xy] 273 Replace cartridge, printer region mismatch [42.xy] 273 Replace imaging unit, 0 estimated pages remain [84.xy] 273 Replace jammed originals if restarting job. 274 Replace last scanned page and jammed originals if restarting job. 274 Replace maintenance kit, 0 estimated pages remain - Dell B5465dnf | Dell Laser MFP Users Guide - Page 339
restarting job. 274 Replace maintenance kit, 0 estimated pages remain [80.xy] 274 Replace missing fuser [80.xx] 274 Replace separator pad 274 Replace unsupported cartridge [32.xy] 274 Replace unsupported imaging unit [32.xy] 275 Replace wiper 275 replacing the toner cartridge 236, 239 - Dell B5465dnf | Dell Laser MFP Users Guide - Page 340
technical support 328 fax and e‑mail functions are not set up 316 solving basic printer problems 279 the scanner does not respond 322 troubleshooting, copy copier does not respond 313 partial document or photo copies 315 poor copy quality 313 poor scanned image quality 325 scanner unit - Dell B5465dnf | Dell Laser MFP Users Guide - Page 341
option in slot [x] [55] 278 Unsupported USB hub, please remove 265 updating options in printer driver 52 USB port 50 USB port [x] disabled [56] 278 USB/parallel interface card troubleshooting 284 using a shortcut number scanning to an FTP address 139 using Forms and Favorites 86 using
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Dell B5465dnf Laser MFP
User's Guide
July 2012
www.dell.com | support.dell.com
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Information in this document is subject to change without notice.
© 2012 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
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are trademarks
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