Dell C1765NFW Dell Users Guide - Page 341
Troubleshooting, Basic Printer Problems, Display Problems, Printing Problems, Admin Menu
View all Dell C1765NFW manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 341 highlights
27 Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. NOTE: If error messages are displayed on the operator panel or on your computer screen, follow the on-screen instructions to resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages" on page 295. Display Problems Problem Menu settings changed from the operator panel have no effect. Action Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. Printing Problems NOTE: A Password is required to enter the Admin Menu menu when Panel Lock Set is set to Enable. In this case, enter the password you specified, and press the (Set) button. Problem Job did not print or incorrect characters printed. Action Ensure that Ready appears on the operator panel before you send a job to print. Ensure that print media is loaded in the printer. Verify that you are using the correct printer driver. Ensure that you are using the correct Ethernet or USB cable and that it is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the interface of your printer from the Admin Menu. Determine the host interface you are using. Print a panel settings page to verify that the current interface settings are correct. Refer to "Printing a Report/List Using the Operator Panel" on page 175 for details on how to print a panel settings page. Troubleshooting 339