Dell DL1000 Appliance Owners Manual
Dell DL1000 Manual
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- Dell DL1000 | Appliance Owners Manual - Page 1
Dell DL1000 Appliance Owner's Manual Regulatory Model: E10S Regulatory Type: E10S003 - Dell DL1000 | Appliance Owners Manual - Page 2
damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright, 2009 - 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual - Dell DL1000 | Appliance Owners Manual - Page 3
Contents 1 About your system 6 Front-panel features and indicators...6 Back-panel features and indicators...8 NIC indicator codes...9 Related documentation ...9 2 Using the system setup and boot manager 11 Entering system setup...12 Responding to error messages...12 Using the system setup - Dell DL1000 | Appliance Owners Manual - Page 4
device...55 Troubleshooting a serial I/O device 56 Troubleshooting a NIC...56 Troubleshooting a wet system...57 Troubleshooting a damaged system 57 Troubleshooting the system battery 58 Troubleshooting the power supply...58 Troubleshooting cooling problems 59 Troubleshooting cooling fans...59 - Dell DL1000 | Appliance Owners Manual - Page 5
...61 Troubleshooting the processor...62 5 Using system diagnostics 63 Dell embedded system specifications 68 8 System messages 71 System error messages...71 Warning messages...80 Diagnostic messages...80 Alert messages...81 9 Getting help...82 Contacting Dell...82 Locating your system service - Dell DL1000 | Appliance Owners Manual - Page 6
before power to the system is turned off. Used to troubleshoot software and device driver errors when running certain operating systems. This clip. Use this button only if directed to do so by qualified support personnel or if the information is provided in the operating system documentation. - Dell DL1000 | Appliance Owners Manual - Page 7
. See Getting help. Lights blue during normal system operation. Lights amber when the system needs attention due to a problem. • See the System Event Log or system messages for the specific issue. • Invalid memory configurations can cause the system to halt at startup without any video output. See - Dell DL1000 | Appliance Owners Manual - Page 8
that allows you to record system information such as Service Tag, NIC, MAC address, and so on as per serial device to the system. Accommodates the Dell PERC H310 card. Allows you to connect amber when the system needs attention due to a problem. The identification buttons on the front and back - Dell DL1000 | Appliance Owners Manual - Page 9
Item 9 10 Indicator, Button, or Connector Icon Power supply Retention clip Description If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in the iDRAC Settings option) press and - Dell DL1000 | Appliance Owners Manual - Page 10
Installation Instructions Dell DL1000 Appliance User's Guide Dell DL1000 Appliance Owner's Manual Release Notes Dell DL1000 Appliance Interoperability Guide Dell DL1000 Appliance Deployment Guide Provides information about system features and setting up your system, and technical specifications - Dell DL1000 | Appliance Owners Manual - Page 11
features during startup: Keystroke Description Displays the System Setup page. Enters System Services and starts Lifecycle Controller, which supports systems management features such as operating system deployment, hardware diagnostics, firmware updates, and platform configuration - Dell DL1000 | Appliance Owners Manual - Page 12
Entering system setup 1. Turn on, or restart your system. 2. Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , wait for the system to finish booting, and then restart your system and try again. Responding - Dell DL1000 | Appliance Owners Manual - Page 13
the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options , setup password, TPM security, and so on. It also enables or disables support for local BIOS update, the power and NMI buttons on the system. Miscellaneous Settings - Dell DL1000 | Appliance Owners Manual - Page 14
Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the - Dell DL1000 | Appliance Owners Manual - Page 15
processor. By default, per Processor the Number of Cores per Processor option is set to All. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions. Processor Core Speed Displays the maximum core frequency of the processor. Family-ModelStepping Displays the family - Dell DL1000 | Appliance Owners Manual - Page 16
configuration of Single Root I/O Virtualization (SR-IOV) devices. By default, the SR-IOV Global Enable option is set to Disabled. Allows you to enable support for PCIe devices that require large amounts of memory. By default, the option is set to Enabled. Slot Disablement Allows you to enable or - Dell DL1000 | Appliance Owners Manual - Page 17
Serial communications screen Menu Item Description Serial Communication Allows you to select serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS. BIOS console redirection can also be enabled and the port address used can be specified. By default, Serial Communication - Dell DL1000 | Appliance Owners Manual - Page 18
Intel(R) AES-NI The Intel(R) AES-NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default. System Password Allows you to set the system password. This option is read-only if - Dell DL1000 | Appliance Owners Manual - Page 19
to the system. By default, the AC Power Recovery option is set to Last. AC Power Recovery Delay Allows you to set how the system supports staggering of power up after AC power is restored to the system. By default, the AC Power Recovery Delay option is set to Immediate. User - Dell DL1000 | Appliance Owners Manual - Page 20
Menu Item Asset Tag Keyboard NumLock Description Displays the asset tag and allows you to modify it for security and tracking purposes. Allows you to set whether the system boots with the NumLock enabled or disabled. By default the Keyboard NumLock is set to On. NOTE: This field does not apply to - Dell DL1000 | Appliance Owners Manual - Page 21
3. In the System BIOS screen, select System Security and press . The System Security screen is displayed. 4. In the System Security screen, verify that Password Status is Unlocked. 5. Select System Password, enter your system password, and press or . Use the following guidelines - Dell DL1000 | Appliance Owners Manual - Page 22
Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. 1. Turn on or reboot your system. 2. Type your system password and press Enter. When Password Status is Locked, type the password and press - Dell DL1000 | Appliance Owners Manual - Page 23
effect until you restart the system. Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller - Dell DL1000 | Appliance Owners Manual - Page 24
3 Installing and removing system components Recommended tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Wrist grounding strap connected to ground Front bezel Installing the front bezel 1. Hook the right end of - Dell DL1000 | Appliance Owners Manual - Page 25
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 26
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 27
5. processor heat sink 7. PERC H310 card 9. cooling fans (3) 11. 3.5-inch (HDD1) hard-drive cage 13. control-panel board 2. power supply 4. DIMMs (4) 6. Dell PERC H310 card riser 8. PERC H310-card latch 10. chassis intrusion switch 12. cable-routing latch NOTE: To install a 3.5-inch hard drive - Dell DL1000 | Appliance Owners Manual - Page 28
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 29
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 30
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 31
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 32
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 33
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 34
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 35
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 38
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 40
observe these guidelines can prevent your system from booting, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are - Dell DL1000 | Appliance Owners Manual - Page 41
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 42
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 43
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 44
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 45
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 46
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 47
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 48
7. Repeat steps 5 and 6 for the other pair of screws. 8. Lift the heat sink away from the processor and set the heat sink aside. Figure 20. Removing and installing the processor heat sink 1. retention screws (4) 2. heat sink CAUTION: The processor is held in its socket under strong pressure. Be - Dell DL1000 | Appliance Owners Manual - Page 49
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 50
processor information matches the new system configuration. 19. Run the system diagnostics to verify that the new processor operates correctly. Power supply unit Your system supports a 250 W AC power supply. 50 - Dell DL1000 | Appliance Owners Manual - Page 51
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 52
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 53
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 54
3. Lower the system board into the chassis till the connectors at the back of the system board align with the slots on the rear wall of the chassis, and the screw holes on the system board align with the holes on the chassis. 4. Install the screws that secure the system board to the chassis. NOTE: - Dell DL1000 | Appliance Owners Manual - Page 55
, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting external connections Ensure that all external cables are - Dell DL1000 | Appliance Owners Manual - Page 56
the serial device, and swap the device with a comparable device. 4. Turn on the system and the serial device. If the problem persists, see Getting help. Troubleshooting a NIC 1. Run the appropriate diagnostic test. See Using system diagnostics for available diagnostic tests. 2. Reboot the system and - Dell DL1000 | Appliance Owners Manual - Page 57
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 58
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions If the problem persists, - Dell DL1000 | Appliance Owners Manual - Page 59
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 60
, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored on the hard - Dell DL1000 | Appliance Owners Manual - Page 61
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting connector. 5. Close the system. 6. If the problem is not resolved, turn off the system and - Dell DL1000 | Appliance Owners Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 63
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. Dell embedded system diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment - Dell DL1000 | Appliance Owners Manual - Page 64
run on the system. This is displayed if at least one event description is recorded. For information about Embedded System Diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) at dell.com/support/home. 64 - Dell DL1000 | Appliance Owners Manual - Page 65
6 Jumpers and connectors System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password. Table 2. System board jumper settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2-4). (default) - Dell DL1000 | Appliance Owners Manual - Page 66
System board connectors Figure 24. System board jumpers and connectors Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Connector POWER CONN 2, 4, 1 ,3 INT_USB1 IO_Riser1 NVRAM CLR CMOS CLR INTRUSION FAN3 BATTERY PERC HDD ACTIVE USB_SIGNAL SATA_B SATA_A CTRL_PNL FAN2 PWRD_EN 66 Description Power - Dell DL1000 | Appliance Owners Manual - Page 67
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell DL1000 | Appliance Owners Manual - Page 68
7 Technical specifications Processor Expansion Bus Bus type Expansion slots using Entry Class SATA, SAS, or Nearline SAS hard drives Dell DL1000 1 TB (no VM): 2x 2TB SATA Dell DL1000 2 TB (no VM): 2x 3TB SATA Dell DL1000 3 TB (no VM): 2x 4TB SATA Dell DL1000 3 TB (2 VM): 2x 4TB SATA Connectors Back - Dell DL1000 | Appliance Owners Manual - Page 69
VGA One 4-pin, USB 2.0-compliant Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and Storage) 10 °C/h (50 °F/h) Storage Temperature -40 - Dell DL1000 | Appliance Owners Manual - Page 70
Environmental Operating 3048 m (10,000 Storage 12,000 m (39,370 ft). Operating Altitude De-rating ≤ 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m (3,117 ft). Particulate Contamination NOTE: This section defines the limits to help avoid IT equipment - Dell DL1000 | Appliance Owners Manual - Page 71
8 System messages System error messages System error messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, - Dell DL1000 | Appliance Owners Manual - Page 72
and reinstall processor heat sink. If the problem persists, see Getting help. Message Details Action CPU configuration is unsupported. System is unable to boot or may run in a degraded state. Review the technical specifications for supported processor types. Message Details CPU - Dell DL1000 | Appliance Owners Manual - Page 73
Error Code CPU0023 CPU0204 CPU0700 CPU0701 CPU0702 Message Information Action Review system logs for power or thermal exceptions. Message Action CPU is absent. Verify processor installation. If present, re-seat the processor. Message Details Action - Dell DL1000 | Appliance Owners Manual - Page 74
Error Code CPU0703 CPU0704 FAN0000 Message Information Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system - Dell DL1000 | Appliance Owners Manual - Page 75
Error Code FAN0001 HWC1001 HWC2003 HWC2005 MEM0000 MEM0001 Message Information Message Details Action Fan RPM is less than the lower critical threshold. Fan operating speed is out of range. Remove and reinstall the fan. If the issue persists, see Getting help. Message Details Action - Dell DL1000 | Appliance Owners Manual - Page 76
, see Getting help. Message Details Action Correctable memory error logging disabled for a memory device at location . Errors are being corrected but no longer logged. Review system logs for memory exceptions. Reinstall memory at location . 76 - Dell DL1000 | Appliance Owners Manual - Page 77
Error Code PCI1302 PCI1304 PCI1308 PCI1320 PCI1342 PCI1348 Message Information Message Details Action A bus time-out was detected on a component at bus device function . System performance may be degraded. The device has failed to respond to a transaction. Cycle input power, - Dell DL1000 | Appliance Owners Manual - Page 78
memory for system operation. Compare system memory installation to supported system memory configurations. Message Details Action Failure detected on a SD card read or write. Reseat the flash media. If the problem persists, see Getting help. Message Details Action Removable Flash Media - Dell DL1000 | Appliance Owners Manual - Page 79
. Some management software do not report platform exceptions. Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. Message Details Action An unknown system hardware failure detected. If the system event log failed to initialize, platform status and - Dell DL1000 | Appliance Owners Manual - Page 80
is too warm or one or more fans may have failed. Check the system operating environment and review event log for fan failures. Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard - Dell DL1000 | Appliance Owners Manual - Page 81
Alert messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. 81 - Dell DL1000 | Appliance Owners Manual - Page 82
in your area. To contact Dell for sales, technical support, or customer-service issues, go to software.dell.com/ support. Locating your system service tag Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the
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Dell DL1000 Appliance
Owner's Manual
Regulatory Model: E10S
Regulatory Type: E10S003