Dell Dimension 2400 Owner's Manual - Page 22

Error Messages

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www.dell.com | support.dell.com RUN THE MODEM HELPER DIAGNOSTICS - Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. ENSURE THAT YOU ARE CONNECTED TO THE INTERNET - Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames. A REQUIRED .DLL FILE WAS NOT FOUND - The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. INSERT BOOTABLE MEDIA - Insert a bootable floppy disk or CD. 22 Solving Problems

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22
Solving Problems
www.dell.com | support.dell.com
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
R
UN
THE
M
ODEM
H
ELPER
DIAGNOSTICS
—
Click the
Start
button, point to
All
Programs
, and then click
Modem Helper
. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click
File
. If
Work Offline
has a checkmark
next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet
service provider.
A
FILENAME
CANNOT
CONTAIN
ANY
OF
THE
FOLLOWING
CHARACTERS
: \ / : * ? “ < > | —
Do not use these
characters in filenames.
A
REQUIRED
.DLL
FILE
WAS
NOT
FOUND
—
The program that you are trying to open is missing an essential
file. To remove and then reinstall the program:
1
Click the
Start
button, click
Control Panel
, and then click
Add or Remove Programs
.
2
Select the program you want to remove.
3
Click the
Change or Remove Program
icon.
4
See the program documentation for installation instructions.
I
NSERT
BOOTABLE
MEDIA
—
Insert a bootable floppy disk or CD.