Dell Dimension 2400 Owner's Manual - Page 4

Advanced Troubleshooting - drivers

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IEEE 1394 Device Problems 23 Keyboard Problems 24 Lockups and Software Problems 24 The computer does not start up 24 The computer stops responding 24 A program stops responding 25 A program crashes repeatedly 25 A program is designed for an earlier Windows operating system. . . . . 25 A solid blue screen appears 25 Other software problems 26 Memory Problems 26 Mouse Problems 27 Network Problems 28 Power Problems 28 Printer Problems 29 Scanner Problems 30 Sound and Speaker Problems 31 No sound from speakers 31 No sound from headphones 32 Video and Monitor Problems 33 If the screen is blank 33 If the screen is difficult to read 33 3 Advanced Troubleshooting Diagnostic Lights 35 Dell Diagnostics 38 Starting the Dell Diagnostics 38 Drivers 40 Identifying Drivers 40 Reinstalling Drivers 41 4 Contents

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Contents
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
23
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . .
24
The computer does not start up
. . . . . . . . . . . . . . . . . . . .
24
The computer stops responding
. . . . . . . . . . . . . . . . . . . .
24
A program stops responding
. . . . . . . . . . . . . . . . . . . . . .
25
A program crashes repeatedly
. . . . . . . . . . . . . . . . . . . . .
25
A program is designed for an earlier Windows operating system
. . . . .
25
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . .
25
Other software problems
. . . . . . . . . . . . . . . . . . . . . . .
26
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . . . . .
31
No sound from speakers
. . . . . . . . . . . . . . . . . . . . . . . .
31
No sound from headphones
. . . . . . . . . . . . . . . . . . . . . .
32
Video and Monitor Problems
. . . . . . . . . . . . . . . . . . . . . . . .
33
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . . . .
33
If the screen is difficult to read
. . . . . . . . . . . . . . . . . . . . .
33
3
Advanced Troubleshooting
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
Starting the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . .
38
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . .
41