Dell External OEMR T710 Owners Manual
Dell External OEMR T710 Manual
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Dell External OEMR T710 manual content summary:
- Dell External OEMR T710 | Owners Manual - Page 1
Dell™ PowerEdge™ T710 Systems Hardware Owner's Manual - Dell External OEMR T710 | Owners Manual - Page 2
indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server - Dell External OEMR T710 | Owners Manual - Page 3
Hard-Drive Status Indicators 18 Back-Panel Features and Indicators 20 Guidelines for Connecting External Devices 22 NIC Indicator Codes 23 Power Indicator Codes 24 LCD Status Messages 25 Solving Problems Described by LCD Status Messages 38 Removing LCD Status Messages 38 System Messages 39 - Dell External OEMR T710 | Owners Manual - Page 4
62 SATA Settings Screen 63 Boot Settings Screen 63 Integrated Devices Screen 64 PCI IRQ Assignment Screen 65 Serial Communication Screen 65 Embedded Server Management Screen (Optional 66 Power Management Screen 66 System Security Screen 67 Exit Screen 69 Entering the UEFI Boot Manager 69 - Dell External OEMR T710 | Owners Manual - Page 5
Using the System Password 72 Using the Setup Password 75 Embedded System Management 76 iDRAC Configuration Utility 77 Entering the iDRAC Configuration Utility 77 3 Installing System Components 79 Recommended Tools 79 Inside the System 79 Power Supplies 81 Removing a Power Supply 82 - Dell External OEMR T710 | Owners Manual - Page 6
Installing a Hot-Swap Hard Drive 91 Removing a Hard Drive From a Hard-Drive Carrier 92 Installing a Hard Drive Into a Hard-Drive Carrier 93 Optical and Tape Drives 94 Removing an Optical or a Tape Drive 94 Installing an Optical or Tape Drive 96 System Memory 98 General Memory Module - Dell External OEMR T710 | Owners Manual - Page 7
RAID Battery 128 Chassis Intrusion Switch 129 Removing the Chassis Intrusion Switch 129 Installing the Chassis Intrusion Switch 131 140 Installing a VFlash Media 140 Removing a VFlash Media 140 Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional 140 Installing an - Dell External OEMR T710 | Owners Manual - Page 8
(Service-Only Procedure) . 156 Removing the Power Distribution Board . . . . . 156 Installing the Power Distribution Board . . . . . 158 4 Troubleshooting Your System 159 Safety First - For You and Your System 159 Troubleshooting System Startup Failure 159 Troubleshooting External Connections - Dell External OEMR T710 | Owners Manual - Page 9
System Cooling Problems 166 Troubleshooting a Fan 166 Troubleshooting System Memory 167 Troubleshooting an Internal SD Card 169 Troubleshooting an Internal USB Memory Key . . . . . 170 Troubleshooting an Optical Drive 171 Troubleshooting a Tape Backup Unit 171 Troubleshooting an External Tape - Dell External OEMR T710 | Owners Manual - Page 10
Board Jumpers 185 System Board Connectors 186 SAS Backplane Board Connectors 189 Power Distribution Board Connectors 191 Disabling a Forgotten Password 192 7 Getting Help 193 Contacting Dell 193 Glossary 195 Index 205 10 Contents - Dell External OEMR T710 | Owners Manual - Page 11
the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as system diagnostics. For more information, see the Unified - Dell External OEMR T710 | Owners Manual - Page 12
NMI button Description Covers the system's front-loading hard drives. Connects USB devices to the system. The ports are USB 2.0-compliant. Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this - Dell External OEMR T710 | Owners Manual - Page 13
Item Indicator, Button, or Icon Connector 4 Power-on indicator, power button 5 System identification button 6 LCD menu buttons Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on - Dell External OEMR T710 | Owners Manual - Page 14
Item Indicator, Button, or Icon Connector 7 LCD panel 8 Optical drive (optional) 9 Tape drive (optional) 10 Front bezel lock Description LCD panel - Provides system ID, status information, and system error messages. Provides system ID, status information, and system error messages. The LCD - Dell External OEMR T710 | Owners Manual - Page 15
Figure 1-2. LCD Panel Features 2 3 1 4 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase - Dell External OEMR T710 | Owners Manual - Page 16
Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if - Dell External OEMR T710 | Owners Manual - Page 17
addresses for DRAC, iSCSIn, or NETn. Displays the name of the Host, Model, or User String for the system. Displays the Asset tag or the Service tag for the system. Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set - Dell External OEMR T710 | Owners Manual - Page 18
Hard-Drive Status Indicators Figure 1-3. Hard-Drive Indicators 1 2 1 2 3.5-in carrier 1 drive-activity indicator (green) 2.5-in carrier 2 drive-status indicator (green and amber) 18 About Your System - Dell External OEMR T710 | Owners Manual - Page 19
Drive-Status Indicator Pattern (RAID Only) Blinks green two times per second Off Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds, amber three seconds, and off six seconds. Condition Identify drive/preparing for removal - Dell External OEMR T710 | Owners Manual - Page 20
Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators 1 2 3 4 5 6 7 8 9 10 11 20 About Your System - Dell External OEMR T710 | Owners Manual - Page 21
PCI Express (generation 2) expansion cards. Supports one full-height, half-length, x4 wide card in slots 1. Supports one full-height, full-length (30. front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and - Dell External OEMR T710 | Owners Manual - Page 22
VFlash media slot (optional) 10 USB connectors (6) 11 security cable slot Dedicated management port for the optional iDRAC6 Enterprise card. Connects an external SD memory card for the optional iDRAC6 Enterprise card. Connects USB devices to the system. The ports are USB 2.0-compliant. Connects - Dell External OEMR T710 | Owners Manual - Page 23
NIC Indicator Codes Figure 1-5. NIC Indicator Codes 1 2 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link - Dell External OEMR T710 | Owners Manual - Page 24
supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system. • Amber - Indicates a problem with the power supply. Figure 1-6. Power Supply Status Indicator 1 1 power supply status 24 About Your System - Dell External OEMR T710 | Owners Manual - Page 25
. log for critical failure Contact events. support. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 193. E1114 Ambient Temp Ambient temperature has See "Troubleshooting exceeds a reached a point outside System Cooling - Dell External OEMR T710 | Owners Manual - Page 26
connector. See "Installing battery recharge due to thermal a RAID Battery" on failure. Check issues. page 128, and battery. "Troubleshooting System Cooling Problems" on page 166. E1216 3.3V Regulator 3.3V voltage regulator has Remove and reseat the failure. failed. PCIe expansion cards - Dell External OEMR T710 | Owners Manual - Page 27
DIMMs. Reseat the memory modules. See "Troubleshooting System Memory" on page 167. E122E On-board regulator failed. Call support. One of the on-board voltage regulators failed. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on - Dell External OEMR T710 | Owners Manual - Page 28
properly range. installed. See "Troubleshooting the Processors" on page 179 and "Troubleshooting System Cooling Problems" on page 166. E1418 in the processor technical specifications outlined in your system's Getting Started Guide. E141F CPU # protocol The system BIOS has error. Power - Dell External OEMR T710 | Owners Manual - Page 29
system, AC power. but it has lost its AC Check PSU input. cables. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 165. About Your System 29 - Dell External OEMR T710 | Owners Manual - Page 30
for the specified allowable range. power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 165. E1624 Lost power supply W. the Technical Specifications outlined in your system's Getting Started Guide. E1629 Power required > PSU wattage. Check PSU and config. - Dell External OEMR T710 | Owners Manual - Page 31
BIOS has Remove and reseat the reported a PCI parity error PCIe expansion cards. If on a component that the problem persists, see resides in PCI "Troubleshooting configuration space at bus Expansion Cards" on ##, device ##, function page 178. ##. PCI parity error on Slot #. Review & clear - Dell External OEMR T710 | Owners Manual - Page 32
persists, replace cable. If the problem persists, see "Getting Help" on page 193. E2010 Memory not detected. No memory was detected in the system. Inspect DIMMs. Install or reseat memory modules. See "Installing Memory Modules" on page 104 or "Troubleshooting System Memory" on page 167. 32 - Dell External OEMR T710 | Owners Manual - Page 33
DIMMs. E2013 BIOS unable to The system BIOS failed to See "Troubleshooting shadow memory. copy its flash image into System Memory" on Check AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 193. E2015 DMA Controller DMA controller - Dell External OEMR T710 | Owners Manual - Page 34
interrupt (SMI) failure. Power initialization failure. cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 193. Remove AC power to the system for 10 seconds and restart the system. If the - Dell External OEMR T710 | Owners Manual - Page 35
BIOS POST memory test See "Troubleshooting test failure. failure. System Memory" on Check DIMMs. page 167. If the problem persists, see "Getting Help" configuration. configuration. Review User Guide. Check screen for specific error messages. See "Troubleshooting System Memory" on page 167 - Dell External OEMR T710 | Owners Manual - Page 36
The memory module in See "Troubleshooting on DIMM ##. slot "##" has the problem persists, SBEs until the system is see "Troubleshooting rebooted. the problem persists, errors. "##" represents the see "Troubleshooting memory problem persists, mirror has had too many see "Troubleshooting - Dell External OEMR T710 | Owners Manual - Page 37
LCD. system for 10 seconds or The eleventh message clear the SEL. instructs the user to check the SEL for details on the events. I1912 SEL RAID battery to charge to greater than 24 hours of sustained charge. If problem persists, replace RAID battery. See "Installing a RAID Battery" on page 128 - Dell External OEMR T710 | Owners Manual - Page 38
code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the - Dell External OEMR T710 | Owners Manual - Page 39
in a configuration that supports Advanced ECC Memory Mode. Check other system messages for additional information for possible causes. For memory configuration information, see "General Memory Module Installation Guidelines" on page 98. If the problem persists, see "Troubleshooting System Memory" on - Dell External OEMR T710 | Owners Manual - Page 40
interleaving cannot be possible causes. For memory supported. The system configuration information, continues to run, but without see "General Memory node interleaving. Module Installation Guidelines" on page 98. If the problem persists, see "Troubleshooting System Memory" on page 167. 40 - Dell External OEMR T710 | Owners Manual - Page 41
Check the memory modules Mirroring was enabled in the for failure. See system setup program, but "Troubleshooting System the current configuration Memory" on page 167. Reset does not support redundant the memory setting, if memory. A memory module appropriate. See "Using the may be faulty - Dell External OEMR T710 | Owners Manual - Page 42
take the system mode. out of manufacturing mode. BIOS Update Remote BIOS update Attempt Failed! attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 193. Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP NVRAM_CLR jumper is installed - Dell External OEMR T710 | Owners Manual - Page 43
setup page 57. program to change the boot mode as needed. Decreasing available memory Faulty or improperly installed Reseat the memory modules. memory modules. See "Troubleshooting System Memory" on page 167. About Your System 43 - Dell External OEMR T710 | Owners Manual - Page 44
or improperly connected. Reseat the mouse or keyboard cable. Defective mouse or keyboard. Ensure that the mouse or keyboard is operational. See "Troubleshooting a USB Device" on page 160. Gate A20 failure Faulty keyboard controller; See "Getting Help" on faulty system board. page 193. Invalid - Dell External OEMR T710 | Owners Manual - Page 45
Table 1-2. System Messages (continued) Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the See "Getting Help" on failed keyboard connector. page 193. Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle - Dell External OEMR T710 | Owners Manual - Page 46
any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency. See "General Memory Module Installation Guidelines" on page 98. Memory tests - Dell External OEMR T710 | Owners Manual - Page 47
USB key installed. Use a bootable USB key, optical drive, or hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 171, "Troubleshooting a USB Device" on page 160, and "Troubleshooting a Hard Drive" on page 174. See "Using the System Setup Program and UEFI Boot - Dell External OEMR T710 | Owners Manual - Page 48
the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting the Processors" on page 179. Quad rank DIMM detected after single rank or dual rank DIMM in socket. Invalid memory configuration - Dell External OEMR T710 | Owners Manual - Page 49
failed Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting a USB Device" on page 160 or "Troubleshooting a Hard Drive" on page 174 for the appropriate drive(s) installed in your system. Shutdown failure General system error - Dell External OEMR T710 | Owners Manual - Page 50
on page 98. Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 165. Time-of-day not Incorrect Time or Date set Manager" on page 57. If the problem persists, replace the system battery. See "System Battery" on page 144. 50 About Your - Dell External OEMR T710 | Owners Manual - Page 51
Table 1-2. System Messages (continued) Message Causes Corrective Actions Timer chip Faulty system board. counter 2 failed See "Getting Help" on page 193. TPM configuration operation honored. System will now reset. A TPM configuration command has been entered. The system will reboot and - Dell External OEMR T710 | Owners Manual - Page 52
on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules. See "Troubleshooting System - Dell External OEMR T710 | Owners Manual - Page 53
and caused the system to information that was logged system reset! reboot. during the error. See the Please check the applicable troubleshooting system event log! section in "Troubleshooting Your System" on page 159 for any faulty components specified in the SEL. About Your System 53 - Dell External OEMR T710 | Owners Manual - Page 54
and the system board. See "Control Panel Assembly (Service-Only Procedure)" on page 145. Warning! No micro this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies Troubleshooting Power Supplies" on page 165. 54 About Your System - Dell External OEMR T710 | Owners Manual - Page 55
that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 98. If the problem persists, see "Troubleshooting System Memory" on page 167. Write fault Write fault on selected drive Faulty USB device, USB Replace the USB medium or - Dell External OEMR T710 | Owners Manual - Page 56
rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • The Unified Server Configurator User's Guide provides information about setting up the Unified Server check for updates on support.dell.com/manuals and read the updates - Dell External OEMR T710 | Owners Manual - Page 57
immediately at startup. NOTE: Operating systems must be UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. Using the System Setup - Dell External OEMR T710 | Owners Manual - Page 58
Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. - Dell External OEMR T710 | Owners Manual - Page 59
System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option System Time System Date Memory Settings Processor Settings SATA Settings Description Sets the time on the system's internal clock Sets the date on the system's internal - Dell External OEMR T710 | Owners Manual - Page 60
Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management Power Management System Security Keyboard NumLock (On -panel LCD options and to set a user-defined LCD string. See "Embedded Server Management Screen (Optional)" on page 66. Enables you to manage power usage of - Dell External OEMR T710 | Owners Manual - Page 61
page 98. Node Interleaving (Disabled default) If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. NOTE: The Node Interleaving field - Dell External OEMR T710 | Owners Manual - Page 62
) If set to All, the maximum number of cores in each processor is enabled. Turbo Mode (Enabled default) If Turbo Boost Technology is supported by the processor(s), enables or disables Turbo Mode. C States (Enabled default) When set to Enabled, the processor(s) can operate in all available power - Dell External OEMR T710 | Owners Manual - Page 63
mode could prevent the system from booting if the operating system was not installed in the same boot mode. If the system operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems - Dell External OEMR T710 | Owners Manual - Page 64
PXE; Other NICs: Enabled) Enables or disables the embedded NIC. Options are Enabled, Enabled with PXE, Enabled with iSCSI Boot, and Disabled. PXE support allows the system to boot from the network. Capability Detected Displays the features of the LOM and the NIC hardware key (if installed). NOTE - Dell External OEMR T710 | Owners Manual - Page 65
Description Enables or disables BIOS support for the integrated video Description Use the and keys to manually select an IRQ for a given device, or select Default to Device Remote Access Device has access to the external serial default) connector. Failsafe Baud Rate ( - Dell External OEMR T710 | Owners Manual - Page 66
Embedded Server Management Screen (Optional) Option Description Front-Panel LCD Options Options are User Defined String, Model Number, and None. If the LCD Home screen is set - Dell External OEMR T710 | Owners Manual - Page 67
Option Description CPU Power and Options are OS DBPM, System DBPM, Maximum Performance Management Performance, or Minimum Power. Fan Power and Options are Maximum Performance or Minimum Performance Management Power. Memory Power and Options are Maximum Performance, a specified Performance - Dell External OEMR T710 | Owners Manual - Page 68
button, even if the Power Button option is set to Disabled. CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Enables or disables the NMI - Dell External OEMR T710 | Owners Manual - Page 69
Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot - Dell External OEMR T710 | Owners Manual - Page 70
add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator (USC)), Diagnostics, and BIOS-level boot options. 70 Using the System Setup Program and UEFI Boot Manager - Dell External OEMR T710 | Owners Manual - Page 71
the boot option list. System Utilities Screen Option System Setup System Services (USC) BIOS Boot Manager Reboot System Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Unified Server Configurator, which allows you to run utilities such as - Dell External OEMR T710 | Owners Manual - Page 72
System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 192. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of - Dell External OEMR T710 | Owners Manual - Page 73
3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press or the - Dell External OEMR T710 | Owners Manual - Page 74
To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press . When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system - Dell External OEMR T710 | Owners Manual - Page 75
Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the or key. The system prompts you to enter and verify the password. NOTE: The setup - Dell External OEMR T710 | Owners Manual - Page 76
and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User's Guide on the Dell Support website at support.dell.com/manuals. 76 Using the System Setup Program and UEFI Boot Manager - Dell External OEMR T710 | Owners Manual - Page 77
Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting • Provides access to system event log and - Dell External OEMR T710 | Owners Manual - Page 78
78 Using the System Setup Program and UEFI Boot Manager - Dell External OEMR T710 | Owners Manual - Page 79
is in a tower configuration. If your system is in a rack configuration, disregard any steps for laying the system on its service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions - Dell External OEMR T710 | Owners Manual - Page 80
Figure 3-1. Inside the System 17 16 15 14 13 12 11 10 9 1 2 3 4 5 6 7 8 80 Installing System Components - Dell External OEMR T710 | Owners Manual - Page 81
total, 9 for each processor) 8 heat sink and processor (1 or 2) 10 control panel 12 optical drive 14 SAS backplane 16 chassis intrusion switch Power Supplies Your system supports two 1100 W power supplies. NOTE: The power supply label specifies the maximum power output. If only one power supply is - Dell External OEMR T710 | Owners Manual - Page 82
. For information about the cable management arm, see the system's rack documentation. 1 Disconnect the power cable from the power source and the Press the lever release latch and slide the power supply out of the chassis. See Figure 3-2. Figure 3-2. Removing and Installing a Power Supply 1 1 - Dell External OEMR T710 | Owners Manual - Page 83
Power Supply 1 Slide the new power supply into the chassis until the power supply is fully seated and the the previous procedure, relatch it. For information about the cable management arm, see the system's rack documentation. 2 Connect the power cable to the power supply and plug the cable into a - Dell External OEMR T710 | Owners Manual - Page 84
the release latch in the direction of the arrow and rotate the top end of the bezel away from the chassis. 3 Lift the bezel away from the chassis. Figure 3-3. Removing and Installing the Front Bezel 3 2 1 1 front bezel 3 release latch 4 2 front bezel lock 4 bezel tab slots (2) 84 Installing - Dell External OEMR T710 | Owners Manual - Page 85
the bezel. Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: Whenever you need to - Dell External OEMR T710 | Owners Manual - Page 86
that no tools or extra parts are left inside the system. 3 Align the cover with the slots in chassis and lower the cover into the chassis. See Figure 3-4. 4 Press the cover into the chassis until the latch locks into place. 5 Turn the lock on the cover release latch clockwise to the locked position - Dell External OEMR T710 | Owners Manual - Page 87
the system processor and memory modules. WARNING: Only trained service technicians are authorized to remove the system cover and access components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The memory modules and heat sink - Dell External OEMR T710 | Owners Manual - Page 88
and Installing the Cooling Shroud 2 1 1 cooling shroud 2 cooling shroud release tab Installing the Cooling Shroud 1 Align the cooling shroud with the alignment guides in the system. 2 Carefully lower the cooling shroud into the system until the securing tab snaps over the shroud using the tab - Dell External OEMR T710 | Owners Manual - Page 89
SATA drives may be installed in the remaining slots. Mixed 2.5-inch and 3.5-inch configurations of SAS and SATA drives are also supported in the 3.5-inch-bay chassis only. In this configuration, two 10,000RPM 2.5-inch SAS drives installed in 3.5-inch adapters must be used in harddrive slots 0 and - Dell External OEMR T710 | Owners Manual - Page 90
the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hotswap drive removal and installation. See the documentation provided with your operating system for more information. 90 Installing System Components - Dell External OEMR T710 | Owners Manual - Page 91
a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1 Remove the front bezel. See "Removing the Front - Dell External OEMR T710 | Owners Manual - Page 92
Figure 3-7. Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard drive carrier handle 3 Install the hot-swap hard drive. a Press the button on the front of the drive carrier and open the handle. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. - Dell External OEMR T710 | Owners Manual - Page 93
Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-8. 2 Align the screw holes on the hard drive with the set of holes on the harddrive carrier. When aligned correctly, the back of the - Dell External OEMR T710 | Owners Manual - Page 94
Drives The 5.25-inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive. Removing an Optical or a Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the - Dell External OEMR T710 | Owners Manual - Page 95
Figure 3-9. Removing and Installing an Optical or Tape Drive 5 4 3 2 1 1 optical drive 3 drive bay screw slots 5 power and data cables 2 shoulder screws (3) 4 drive release latch Installing System Components 95 - Dell External OEMR T710 | Owners Manual - Page 96
Installing an Optical or Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Unpack and prepare the drive for - Dell External OEMR T710 | Owners Manual - Page 97
. Installing Optical or Tape Drive Shoulder Screws 1 1 shoulder screws (3) 8 From the front of the system, align the shoulder screws with the slots in the chassis and slide the drive into the drive bay until the shoulder screws snap into place. See Figure 3-9. 9 Attach the power and data cables to - Dell External OEMR T710 | Owners Manual - Page 98
is organized into three DIMMs for each channel. The first socket of each channel is marked with white release levers. The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank and dual-rank RDIMMs of sizes 2-GB, 4-GB - Dell External OEMR T710 | Owners Manual - Page 99
Three memory channels are allocated to each processor. The number of channels and allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. This mode - Dell External OEMR T710 | Owners Manual - Page 100
SDDC with x8-based memory modules. A minimal single-channel configuration of one 1-GB memory module per processor is also supported in this mode. Table 3-1 and Table 3-2 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical - Dell External OEMR T710 | Owners Manual - Page 101
Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 2 3 Physical Available Physical Available 4 5 6 Memory Memory Memory Memory 7 8 9 (GB) (GB) (GB) (GB) - Dell External OEMR T710 | Owners Manual - Page 102
Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 2 3 Physical Available Physical Available 4 5 6 Memory Memory Memory Memory 7 8 9 (GB) (GB) (GB) (GB) - Dell External OEMR T710 | Owners Manual - Page 103
Table 3-2. Sample UDIMM Memory Configurations (Per Processor) Memory Mode Memory Memory Sockets Single Processor Dual Processor Module Size 1 4 2 5 3 6 Physical Available Physical Available Memory Memory Memory Memory 7 8 9 (GB) (GB) (GB) (GB) Optimizer 1-GB X X X XX XX X X XX XX X - Dell External OEMR T710 | Owners Manual - Page 104
Installing Memory Modules WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The memory modules are hot to the - Dell External OEMR T710 | Owners Manual - Page 105
Figure 3-11. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket levers (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket - Dell External OEMR T710 | Owners Manual - Page 106
Diagnostics" on page 181. Removing Memory Modules WARNING: Only trained service technicians are authorized to remove the system cover and access any inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The memory modules are hot - Dell External OEMR T710 | Owners Manual - Page 107
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Prior to upgrading your system, download the latest system BIOS version from support.dell - Dell External OEMR T710 | Owners Manual - Page 108
8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-12. Installing and Removing the Heat Sink 1 2 1 heat sink 2 release lever (2) CAUTION: The processor is held in its socket under strong pressure. Be aware that the - Dell External OEMR T710 | Owners Manual - Page 109
Figure 3-13. Removing a Processor 2 3 1 4 1 socket-release lever 3 processor shield 2 processor 4 ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Carefully, lift the processor - Dell External OEMR T710 | Owners Manual - Page 110
Installing a Processor WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: In a single-processor configuration, the - Dell External OEMR T710 | Owners Manual - Page 111
Figure 3-14. Keeping the Processor Parallel to the Socket Figure 3-15. Aligning the Processor With the Socket Keys 2 1 3 4 7 1 socket-release lever 3 processor shield 5 socket key (2) 7 pin 1 indicators (2) 5 6 2 processor 4 notch in processor (2) 6 ZIF socket Installing System Components - Dell External OEMR T710 | Owners Manual - Page 112
8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-16. 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-16. Figure 3-16. Installing a Processor 2 1 3 1 socket-release lever 3 processor shield 4 2 processor ZIF - Dell External OEMR T710 | Owners Manual - Page 113
11 Install the heat sink. NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power. The new heat sink may not appear different than the original one; however, it has improved thermal dissipation specifications and must be used. a Using a - Dell External OEMR T710 | Owners Manual - Page 114
support half-length expansion cards. • The system supports up to two SAS or PERC expansion cards (in addition to the integrated storage controller) to manage internal tape drives or external 10 Gb NIC 6,4,2,5,3 All other Dell storage 6,4,2,5,3 cards Non-Dell storage cards 6,4,2,5,3 All other NICs - Dell External OEMR T710 | Owners Manual - Page 115
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions slot 2), thread the end of the card into the expansion card guide. See Figure 3-17. 8 Insert the card into the expansion - Dell External OEMR T710 | Owners Manual - Page 116
10 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 11 Close the system. See "Closing the System" on page 86. 12 Place the system upright and on its feet on a flat, stable surface. 13 Rotate the system feet - Dell External OEMR T710 | Owners Manual - Page 117
Figure 3-17. Removing and Installing an Expansion Card 1 2 3 5 1 expansion card latch 3 expansion card tab 5 expansion card stabilizer 4 2 expansion card 4 expansion card connector Installing System Components 117 - Dell External OEMR T710 | Owners Manual - Page 118
Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached - Dell External OEMR T710 | Owners Manual - Page 119
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions into the hooks on the chassis, then lower the opposite edge of the card into place. See Figure 3-18. Installing - Dell External OEMR T710 | Owners Manual - Page 120
Figure 3-18. Installing the Internal SD Module 2 3 1 4 5 6 7 1 release tab 3 latch 5 SD card slot (SD connector) 7 hooks (2) 2 internal SD module cable connector 4 SD flash card 6 internal SD module 5 Connect the internal SD module cable between the connector on the module and the UIPS - Dell External OEMR T710 | Owners Manual - Page 121
Internal SD Module WARNING: Only trained service technicians are authorized to remove the system you begin this procedure, review the safety instructions that came with the system. 1 securing the internal SD module to the chassis, then lift the module out of the chassis. See Figure 3-18. 6 Close the - Dell External OEMR T710 | Owners Manual - Page 122
Flash Card Installing an Internal SD Flash Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: To use an SD card - Dell External OEMR T710 | Owners Manual - Page 123
boot device, security key, or mass storage device. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including - Dell External OEMR T710 | Owners Manual - Page 124
10 Reconnect the system to power and restart the system. 11 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 57. The USB connector must be enabled by the Internal USB Port option in the - Dell External OEMR T710 | Owners Manual - Page 125
. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: When future NIC functionality is supported, you must replace the - Dell External OEMR T710 | Owners Manual - Page 126
Figure 3-20. Removing and Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI_KEY connector 7 Install the integrated storage controller card. See "Installing an Integrated Storage Controller Card" on page 134. 8 Close the system. See "Closing the System" on page 86. 9 Place the system - Dell External OEMR T710 | Owners Manual - Page 127
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions battery carrier upwards and out of the battery carrier slots on the chassis. See Figure 3-21. 6 Pull back gently on the two - Dell External OEMR T710 | Owners Manual - Page 128
Figure 3-21. Removing and Installing a RAID Battery 1 6 5 2 3 4 1 RAID battery 3 battery carrier 5 battery carrier tabs (2) 2 battery carrier release tab 4 battery carrier slots (2) 6 battery cable connector Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure - Dell External OEMR T710 | Owners Manual - Page 129
Intrusion Switch Removing the Chassis Intrusion Switch WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the - Dell External OEMR T710 | Owners Manual - Page 130
Figure 3-22. Removing and Installing the Chassis Intrusion Switch 1 2 3 1 chassis intrusion switch 3 intrusion connector on the system board 2 chassis intrusion switch cable 130 Installing System Components - Dell External OEMR T710 | Owners Manual - Page 131
intrusion switch with the securing bracket notch. See Figure 3-22. 2 Slide the switch into the securing bracket notch. See Figure 3-22. 3 Connect the chassis intrusion switch cable to the connector on the system board. 4 Close the system. See "Closing the System" on page 86. 5 Place the system - Dell External OEMR T710 | Owners Manual - Page 132
supported by the version of the storage controller included with your system. Removing an Integrated Storage Controller Card WARNING: Only trained service connector, and continue to pull the card up and out of the card guides. See Figure 3-23. CAUTION: Disconnecting the RAID battery cable from a PERC - Dell External OEMR T710 | Owners Manual - Page 133
Figure 3-23. Removing and Installing an Integrated Storage Controller Card 1 2 3 4 5 1 data cables 3 integrated storage controller card 5 integrated storage controller card slot 2 integrated storage controller card cable connectors 4 card guides (2) Installing System Components 133 - Dell External OEMR T710 | Owners Manual - Page 134
SAS A cable connector to the SAS A connector on the backplane. c For a 3.5" SAS backplane, route the SAS B cable through the cable guides on the inner side of the chassis, and connect the SAS B cable connector to the SAS B connector on the backplane. See Figure 3-23. 4 Close the system. See "Closing - Dell External OEMR T710 | Owners Manual - Page 135
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions Storage Controller Card" on page 132. 5 Disconnect the chassis intrusion switch cable from the system board. 6 Press the - Dell External OEMR T710 | Owners Manual - Page 136
a fan cage. Removing a Cooling-Fan Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The cooling fans can - Dell External OEMR T710 | Owners Manual - Page 137
Figure 3-24. Removing and Installing a Cooling-Fan Module 1 2 3 1 release tabs (2) 3 fan cage 2 cooling-fan module Installing a Cooling-Fan Module CAUTION: Never attempt to operate your system without at least one cooling-fan module installed. If only one cooling-fan module is being installed, - Dell External OEMR T710 | Owners Manual - Page 138
: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with Slide up the fan cage out of the slot on the chassis. 138 Installing System Components - Dell External OEMR T710 | Owners Manual - Page 139
and Installing a Fan Cage 1 1 release tab Installing a Fan Cage 1 Align the fan cage alignment guides to the slots on the system board and slide down the fan cage into the securing slot on the chassis until it snaps into place. 2 Install the fan modules. See "Installing a Cooling-Fan Module" on - Dell External OEMR T710 | Owners Manual - Page 140
it and pull the card from the card slot. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions - Dell External OEMR T710 | Owners Manual - Page 141
5 Remove the fan modules. See "Removing a Cooling-Fan Module" on page 136. 6 Remove the fan cage. See "Removing the Fan Cage" on page 138. 7 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel. See "Back-Panel Features and Indicators" on page 20 for the port - Dell External OEMR T710 | Owners Manual - Page 142
VFlash SD card Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system - Dell External OEMR T710 | Owners Manual - Page 143
7 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise card. See "Cooling Fans" on page 136. 8 If present, disconnect the Ethernet cable from the iDRAC6 Enterprise card. 9 Remove the iDRAC6 Enterprise card: a Pull back slightly on the two tabs at the front edge of the card and - Dell External OEMR T710 | Owners Manual - Page 144
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions connector, you must firmly support the connector while installing or removing a battery. 144 Installing System Components - Dell External OEMR T710 | Owners Manual - Page 145
Only Procedure) Removing the Control Panel Assembly WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system - Dell External OEMR T710 | Owners Manual - Page 146
on the ends of the cable connector. b Gently work the connector out of the socket. 6 Remove the outer cover from the top side of the chassis to access the remaining control panel screw. a Using a #2 Phillips screwdriver, remove the two hex-head Phillips screws securing the outer cover from the back - Dell External OEMR T710 | Owners Manual - Page 147
Figure 3-28. Removing and Installing the Control Panel 4 3 2 1 1 control panel screws (2) 3 chassis outer cover 5 control panel cable 5 6 2 cover tabs 4 cover screws (2) 6 control panel assembly Installing System Components 147 - Dell External OEMR T710 | Owners Manual - Page 148
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions the chassis. 5 Replace the Torx screw on the front of the system to secure the control panel assembly to the chassis. See - Dell External OEMR T710 | Owners Manual - Page 149
: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the securing slots are free from the tabs on the chassis. Installing System Components 149 - Dell External OEMR T710 | Owners Manual - Page 150
Figure 3-29. Removing and Installing the SAS Backplane NOTE: The figure below shows a 3.5-inch SAS backplane. A 2.5-inch SAS backplane looks slightly different (see Figure 6-2) and does not have the SAS B connector. 1 2 3 4 6 5 7 1 blue release pin 3 SAS B cable* 5 SAS backplane 7 hard drive - Dell External OEMR T710 | Owners Manual - Page 151
: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Align the slots on the SAS backplane with the tabs on the chassis. 2 Slide the - Dell External OEMR T710 | Owners Manual - Page 152
on your hard drive(s). Removing the System Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including - Dell External OEMR T710 | Owners Manual - Page 153
Backplane" on page 149. 14 Carefully route any loose cables away from the edges of the system board. 15 Remove the system board from the chassis: a Pull and hold the blue system board release pin. See Figure 3-30. b While holding the release pin, slide the system board towards the front of - Dell External OEMR T710 | Owners Manual - Page 154
pin 2 system board Installing the System Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Unpack the new system - Dell External OEMR T710 | Owners Manual - Page 155
. c Holding the system board touch points, slide the system board towards the back of the system, inserting the connectors into the cutouts in the chassis. See Figure 3-30. The blue release pin locks into place when the system board is fully seated. 4 If applicable, replace the SAS backplane. See - Dell External OEMR T710 | Owners Manual - Page 156
Procedure) Removing the Power Distribution Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system - Dell External OEMR T710 | Owners Manual - Page 157
Figure 3-31. Removing and Installing the Power Distribution Board 1 2 3 4 6 5 1 power distribution board plate 3 power distribution board 5 securing tabs 2 power distribution plate screws (2) 4 power distribution board cables (6) 6 power distribution board screws (5) Installing System - Dell External OEMR T710 | Owners Manual - Page 158
power distribution board to the plate. 3 Connect all the power cables to the power distribution board. 4 Lower the power distribution board plate into the chassis slightly towards the front of the system and then slide it towards the back until it comes to rest in position. 5 Replace the two screws - Dell External OEMR T710 | Owners Manual - Page 159
You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. Troubleshooting System Startup Failure If your system - Dell External OEMR T710 | Owners Manual - Page 160
are enabled. c Replace the keyboard/mouse with another working keyboard/mouse. If the problem is resolved, replace the faulty keyboard/mouse. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 2 Power down all attached USB - Dell External OEMR T710 | Owners Manual - Page 161
accessible, see "SAS Backplane Board Connectors" on page 189 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 193. Troubleshooting a Serial I/O Device - Dell External OEMR T710 | Owners Manual - Page 162
, see "Getting Help" on page 193. Troubleshooting a Wet System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off - Dell External OEMR T710 | Owners Manual - Page 163
79. 9 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 181. If the tests fail, see "Getting Help" on page 193. Troubleshooting Your System 163 - Dell External OEMR T710 | Owners Manual - Page 164
Troubleshooting a Damaged System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Open the system. See "Opening the - Dell External OEMR T710 | Owners Manual - Page 165
If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery. Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes - Dell External OEMR T710 | Owners Manual - Page 166
or has failed. See "Troubleshooting a Fan" on page 166. Troubleshooting a Fan WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the - Dell External OEMR T710 | Owners Manual - Page 167
Troubleshooting System Memory WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions match the installed memory but a problem is still indicated, go to step - Dell External OEMR T710 | Owners Manual - Page 168
the diagnostic indicators on the front of the system. 23 If the memory problem is still indicated, repeat step 14 through step 22 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 193. 168 Troubleshooting Your System - Dell External OEMR T710 | Owners Manual - Page 169
Troubleshooting an Internal SD Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions is functioning. 8 If the problem is not resolved, repeat step - Dell External OEMR T710 | Owners Manual - Page 170
Troubleshooting an Internal USB Memory Key WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions functioning. 7 If the problem is not resolved, repeat - Dell External OEMR T710 | Owners Manual - Page 171
to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 193. Troubleshooting a Tape Backup Unit WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside - Dell External OEMR T710 | Owners Manual - Page 172
. See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. See "Using Online Diagnostics" on page 181. Troubleshooting an External Tape Drive 1 Try using a different tape cartridge - Dell External OEMR T710 | Owners Manual - Page 173
interface cable is fully connected to the tape drive and the external port on the controller card. 5 For SCSI tape drives, . If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. If you cannot resolve the problem, see "Getting - Dell External OEMR T710 | Owners Manual - Page 174
Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. CAUTION: This troubleshooting procedure can destroy data stored - Dell External OEMR T710 | Owners Manual - Page 175
system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 193. Troubleshooting a Storage Controller NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller - Dell External OEMR T710 | Owners Manual - Page 176
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions problem persists, see "Getting Help" on page 193. Troubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting - Dell External OEMR T710 | Owners Manual - Page 177
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions and attached peripherals. If the problem persists, see "Getting Help" on page 193. Troubleshooting Your System 177 - Dell External OEMR T710 | Owners Manual - Page 178
service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions , and disconnect the system from the electrical outlet. If the problem is not resolved, proceed with the next step. 8 Open - Dell External OEMR T710 | Owners Manual - Page 179
, see "Getting Help" on page 193. Troubleshooting the Processors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Run - Dell External OEMR T710 | Owners Manual - Page 180
online diagnostic test. If your system only has one processor and a problem is still indicated, see "Getting Help" on page 193. 10 For If you have tested all the processors and the problem persists, the system board is faulty. See "Getting Help" on page 193. 180 Troubleshooting Your System - Dell External OEMR T710 | Owners Manual - Page 181
service and support personnel can use diagnostics test results to help you solve the problem. Using Online Diagnostics To assess a system problem, first use the online diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis - Dell External OEMR T710 | Owners Manual - Page 182
input/output devices are functioning, you can use the system diagnostics to help identify the problem. Running the Embedded System Diagnostics The system diagnostics program is run from the Unified Server Configurator (USC) screen. CAUTION: Use the system diagnostics to test only your system. Using - Dell External OEMR T710 | Owners Manual - Page 183
Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Function Performs a quick check of the system. This option runs device tests that do not require user interaction. Performs a more - Dell External OEMR T710 | Owners Manual - Page 184
Selecting Diagnostics Options From the Diagnostics Options area, select the test(s) you want to run on a device. • Non-Interactive Tests Only - Runs only tests that require no user intervention. • Quick Tests Only - Runs only the quick tests on the device. • Show Ending Timestamp - Time stamps the - Dell External OEMR T710 | Owners Manual - Page 185
Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on - Dell External OEMR T710 | Owners Manual - Page 186
System Board Connectors Figure 6-1. System Board Jumpers and Connectors 1 20 19 2 34 5 6 7 18 17 16 15 14 13 12 11 10 98 186 Jumpers and Connectors - Dell External OEMR T710 | Owners Manual - Page 187
Table 6-2. System Board Jumpers and Connectors Item Connector 1 SLOT1 SLOT2 SLOT3 SLOT4 SLOT5 SLOT6 2 FAN 3 AMEA 4 B9 B6 B3 B8 B5 B2 B7 B4 B1 5 BATTERY 6 CPU2 7 CPU1 8 PWR1 9 PWR2 Description PCIe x4 connector x4 link (slot 1) PCIe x16 connector x16 link (slot 2) - Dell External OEMR T710 | Owners Manual - Page 188
Table 6-2. System Board Jumpers and Connectors (continued) Item Connector 10 A1 A4 A7 A2 A5 A8 A3 A6 A9 11 PDB 12 ON BOARD_USB 13 UIPS 14 SATA_A 15 CTRL_PNL 16 SATA_B 17 ISCSI_KEY 18 INT_STORAGE 19 PWRD_EN NVRM_CLR 20 iDRAC6 Express Description Memory module slot A1 ( - Dell External OEMR T710 | Owners Manual - Page 189
SAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors NOTE: The figure below shows a 3.5" SAS Backplane. A 2.5" SAS Backplane looks slightly different and does not have the SAS B connector. 1 2 6 5 3 4 1 hard drive connectors 0-3 3 J_SAS_A cable connector 5 J_BB_PWR power - Dell External OEMR T710 | Owners Manual - Page 190
1 2 3 5 4 1 hard drive connectors 0-7 3 J_SAS_A cable connector 5 J_SIG_BB_BP hard drive indicator cable connector 2 hard drive connectors 8-15 4 J_BB_PWR power connector 190 Jumpers and Connectors - Dell External OEMR T710 | Owners Manual - Page 191
Power Distribution Board Connectors 1 6 2 5 4 1 J_PL_SIG2 connector 3 J_PL_PWR1 connector 5 J_BP_PWR1 connector 3 2 J_PL_PWR2 connector 4 J_DVD_PWR connector 6 J_BP_PWR2 connector Jumpers and Connectors 191 - Dell External OEMR T710 | Owners Manual - Page 192
password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical - Dell External OEMR T710 | Owners Manual - Page 193
, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com - Dell External OEMR T710 | Owners Manual - Page 194
194 Getting Help - Dell External OEMR T710 | Owners Manual - Page 195
, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans. BMC - Baseboard management controller. bootable . cache - A fast storage area that keeps a copy of data or instructions for quick data retrieval. cm - Centimeter(s). COMn - The device names for - Dell External OEMR T710 | Owners Manual - Page 196
ERA - Embedded remote access. ERA allows you to perform remote, or "out-ofband," server management on your network server using a remote access controller. ESD - Electrostatic discharge. ESM - Embedded server management. expansion bus - Your system contains an expansion bus that allows the processor - Dell External OEMR T710 | Owners Manual - Page 197
from computational activity. IDE - Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC - Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP - Internet Protocol. IPv6 - Internet Protocol - Dell External OEMR T710 | Owners Manual - Page 198
jumper - Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K - Kilo-; 1000. Kb - Kilobit - Dell External OEMR T710 | Owners Manual - Page 199
Mbps - Megabits per second. MBps - Megabytes per second. MBR - Master boot record. memory address - A specific location, usually expressed as a hexadecimal number, in the system's RAM. memory module - A small circuit board containing DRAM chips that connects to the system board. memory - An area in - Dell External OEMR T710 | Owners Manual - Page 200
that provides electrical power to servers and storage systems in a rack. peripheral - An internal or external device, such as a diskette - Random-access memory. The system's primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn off - Dell External OEMR T710 | Owners Manual - Page 201
data one bit at a time and is most often used to connect a modem to the system. service tag - A bar code label on the system used to identify it when you call Dell for technical support. SMART - Self-Monitoring Analysis and Reporting Technology. Allows hard drives to report errors and failures to - Dell External OEMR T710 | Owners Manual - Page 202
the number of pixels up and down. To display a program at a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution. 202 Glossary - Dell External OEMR T710 | Owners Manual - Page 203
virtualization - The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W - Watt(s). WH - Watt-hour(s). XML - Extensible Markup Language. - Dell External OEMR T710 | Owners Manual - Page 204
204 Glossary - Dell External OEMR T710 | Owners Manual - Page 205
panel assembly features, 12 installing, 148 LCD panel features, 14 removing, 145 cooling fans removing, 136 troubleshooting, 166 D damaged systems troubleshooting, 164 Dell contacting, 193 Dell PowerEdge Diagnostics using, 181 diagnostics advanced testing options, 183 testing options, 183 using - Dell External OEMR T710 | Owners Manual - Page 206
cards installing, 115 removing, 118 F front-panel features, 12 G guidelines connecting external devices, 22 memory installation, 98 H hard drive drive carrier, 92 installing, 91 mixed configurations, 89 removing, 90 troubleshooting, 174 heat sink, 108 hot-swap hard drives, 89 I iDRAC Configuration - Dell External OEMR T710 | Owners Manual - Page 207
106 messages error messages, 58 status LCD, 25 system, 39 warning, 55 microprocessor See processor. microprocessors troubleshooting, 179 N NIC indicators, 23 NIC hardware key, 125 NICs troubleshooting, 161 O Optimizer memory mode, 100 options system setup, 59 P password disabling, 192 setup, 75 - Dell External OEMR T710 | Owners Manual - Page 208
drives, 89 startup accessing system features, 11 storage controller card installing, 134-135 removing, 132, 135 troubleshooting, 175 support contacting Dell, 193 system cooling troubleshooting, 166 system features accessing, 11 system messages, 39 system password, 72 system setup options, 59 system - Dell External OEMR T710 | Owners Manual - Page 209
options, 67 system setup screens main, 59 T tape drive troubleshooting, 171-172 telephone numbers, 193 TPM security, 67 troubleshooting battery, 165 CD drive, 171 cooling fans, 166 damaged system, 164 expansion card, 178 external connections, 159 hard drive, 174 internal SD card, 169 internal - Dell External OEMR T710 | Owners Manual - Page 210
Index 210 - Dell External OEMR T710 | Owners Manual - Page 211
Index 211 - Dell External OEMR T710 | Owners Manual - Page 212
212 Index - Dell External OEMR T710 | Owners Manual - Page 213
Index 213 - Dell External OEMR T710 | Owners Manual - Page 214
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Dell™ PowerEdge™ T710
Systems
Hardware Owner’s
Manual