Dell G3 15 3500 Service Manual

Dell G3 15 3500 Manual

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  • Dell G3 15 3500 | Service Manual - Page 1
    Dell G3 15 3500 Service Manual Regulatory Model: P89F Regulatory Type: P89F002 April 2020 Rev. A00
  • Dell G3 15 3500 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell G3 15 3500 | Service Manual - Page 3
    Safety instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of Dell G3 15 3500...10
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    BitLocker enabled 67 Updating your system BIOS using a USB flash drive 67 Updating the Dell BIOS in Linux and Ubuntu environments 68 Flashing the BIOS from the F12 One-Time and System passwords 70 Chapter 5: Troubleshooting...71 Recovering the operating system...71 System diagnostic lights...71
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    Enabling Intel Optane memory...72 Disabling Intel Optane memory...72 Flea power release...73 WiFi power cycle...73 Using Game Shift...73 Keyboard shortcuts...74 Chapter 6: Getting help and contacting Dell 77 Contents 5
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    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell G3 15 3500 | Service Manual - Page 7
    obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and
  • Dell G3 15 3500 | Service Manual - Page 8
    service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with
  • Dell G3 15 3500 | Service Manual - Page 9
    2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the
  • Dell G3 15 3500 | Service Manual - Page 10
    Hinge brackets I/O board System board Display panel M2 x 2.5 2 Palm-rest and keyboard M2 x 3 2 assembly KB Support M2 x 2 (big head) 2 Screw image Major components of Dell G3 15 3500 The following image shows the major components of Dell G3 15 3500. 10 Removing and installing components
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    module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15. M.2 2280 Solid-state drive in M.2 slot two 16. Solid-state drive thermal shield 17. M.2 2230 Solid-state drive in M.2 slot one 18. Solid
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    Base cover Removing the base cover module Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following image indicates the location of the base cover and provides a visual representation of the removal procedure. 12 Removing and installing components
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    Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to
  • Dell G3 15 3500 | Service Manual - Page 14
    NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer. 5. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the
  • Dell G3 15 3500 | Service Manual - Page 15
    Steps 1. Connect the battery cable to the system board, if applicable. Removing and installing components 15
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    2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. Tighten the four captive screws that secure the base cover to the palm-rest and
  • Dell G3 15 3500 | Service Manual - Page 17
    Installing the memory module Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure
  • Dell G3 15 3500 | Service Manual - Page 18
    applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one. NOTE: Install the solid-state drive mounting bracket, if it is
  • Dell G3 15 3500 | Service Manual - Page 19
    Steps 1. Slide the solid-state drive mounting bracket into the slot on the palm-rest assembly, if it is not installed. 2. Align the notches on the solid-state drive with the SSD1 slot on the system board. 3. Slide the solid-state drive into the SSD1 slot on the system board. 4. Replace the screw (
  • Dell G3 15 3500 | Service Manual - Page 20
    only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one. The following image indicates the location of the 2280 solid-state drive
  • Dell G3 15 3500 | Service Manual - Page 21
    only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot one. The following image indicates the location of the 2280 solid-state drive
  • Dell G3 15 3500 | Service Manual - Page 22
    1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the 2280 solid-state drive/Intel Optane memory module in M.2 slot two and provides a visual representation of the removal procedure. Steps 1.
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    Steps 1. Align the notches on the solid-state drive/Intel Optane memory module with the SSD2 slot on the system board. 2. Slide the solid-state drive/Intel Optane memory module into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive/Intel Optane memory
  • Dell G3 15 3500 | Service Manual - Page 24
    24 Removing and installing components
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    Steps 1. Open the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4. Disconnect
  • Dell G3 15 3500 | Service Manual - Page 26
    Steps 1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 3. Connect the interposer to the hard-drive assembly. 4. Align the screw holes on the hard-drive assembly with the
  • Dell G3 15 3500 | Service Manual - Page 27
    Steps 1. Disconnect the left-fan cable from the system board. 2. Remove the antenna cables from the routing guide on the left fan. 3. Remove the two (M2x3) screws that secure the left fan to the palm-rest and keyboard assembly. 4. Lift the left fan
  • Dell G3 15 3500 | Service Manual - Page 28
    assembly. 2. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. 3. Route the antenna cables through the routing guides on the left fan. 4. Connect the left-fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After
  • Dell G3 15 3500 | Service Manual - Page 29
    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After
  • Dell G3 15 3500 | Service Manual - Page 30
    Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the palm-rest and keyboard assembly. 3. Lift the right fan off the palm-rest and keyboard assembly. Battery Removing the battery Prerequisites 1. Follow the procedure in Before
  • Dell G3 15 3500 | Service Manual - Page 31
    Steps 1. Disconnect the battery cable, if applicable. 2. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery, along with its cable off the palm-rest and keyboard assembly. Installing the battery Prerequisites If your are replacing a
  • Dell G3 15 3500 | Service Manual - Page 32
    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to
  • Dell G3 15 3500 | Service Manual - Page 33
    Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card
  • Dell G3 15 3500 | Service Manual - Page 34
    Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Antenna-cable color White Auxiliary (black
  • Dell G3 15 3500 | Service Manual - Page 35
    Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 3. Lift the speakers, along
  • Dell G3 15 3500 | Service Manual - Page 36
    out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1. Install the base cover. 2. Follow the
  • Dell G3 15 3500 | Service Manual - Page 37
    Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following
  • Dell G3 15 3500 | Service Manual - Page 38
    Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port
  • Dell G3 15 3500 | Service Manual - Page 39
    Installing the power-adapter port Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation
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    NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the base cover. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps
  • Dell G3 15 3500 | Service Manual - Page 41
    CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that the thermal conductivity is achieved. Steps 1. Place the heat sink on the system board
  • Dell G3 15 3500 | Service Manual - Page 42
    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure.
  • Dell G3 15 3500 | Service Manual - Page 43
    Installing the I/O board Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps
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    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure. 44
  • Dell G3 15 3500 | Service Manual - Page 45
    Steps 1. Using the pull tab, gently pull upwards to disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly. 3. Slowly lift the palm-rest and keyboard assembly at an angle. 4. Slide the palm-rest
  • Dell G3 15 3500 | Service Manual - Page 46
    Installing the display assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation
  • Dell G3 15 3500 | Service Manual - Page 47
    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard
  • Dell G3 15 3500 | Service Manual - Page 48
    48 Removing and installing components
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    Steps 1. Open the latch, and disconnect the display cable from the system board. 2. Open the latch, and disconnect the keyboard-backlight cable (optional) from the system board. 3. Open the latch, and disconnect the fingerprint-reader cable (optional) from the system board. 4. Open the latch, and
  • Dell G3 15 3500 | Service Manual - Page 50
    Steps 1. Connect the I/O-board cable to the back of the system board. 2. Turn the system board over, align and place the system board on the palm-rest and keyboard assembly. 3. Connect the display cable to the system board. 4. Connect the keyboard-backlight cable (optional) to the system board, and
  • Dell G3 15 3500 | Service Manual - Page 51
    12. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the
  • Dell G3 15 3500 | Service Manual - Page 52
    Installing the power button with fingerprint reader Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. Steps 1. Locate the power button with fingerprint reader slot on your computer. 2. Align and place the power button with
  • Dell G3 15 3500 | Service Manual - Page 53
    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the WLAN card. 5. Remove the solid-state drive in M.2 slot one. 6. Remove the solid-state drive in M.2 slot two. 7. Remove the
  • Dell G3 15 3500 | Service Manual - Page 54
    Installing the touchpad Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps
  • Dell G3 15 3500 | Service Manual - Page 55
    -cell battery. 10. Remove the left fan. 11. Remove the right fan. 12. Remove the heat sink. 13. Remove the speakers. 14. Install the I/O board. 15. Remove the power-adapter port. 16. Remove the system board. NOTE: The system board can be removed along with the heat sink. 17. Remove the
  • Dell G3 15 3500 | Service Manual - Page 56
    display assembly. 12. Install the battery. 13. Install the solid-state drive in M.2 slot two. 14. Install the solid-state drive in M.2 slot one. 15. Install the WLAN card. 16. Install the memory module. 17. Install the base cover. 18. Follow the procedure in After working inside your computer. 56
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    3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads 57
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    4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
  • Dell G3 15 3500 | Service Manual - Page 59
    Processor L2 Cache Processor ID Processor L3 Cache Current Clock Speed Minimum Clock Speed Microcode Version Displays the BIOS version number. Displays the Service Tag of the computer. Displays the Asset Tag of the computer. Displays the ownership tag of the computer. Displays the manufacture date
  • Dell G3 15 3500 | Service Manual - Page 60
    Table 4. System setup options-System information menu (continued) Overview Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total
  • Dell G3 15 3500 | Service Manual - Page 61
    Enables or disables microphone. Default: ON. Enable Internal Speaker Enables or disables internal speaker. Default: ON. USB Configuration Enable Boot Support Enable External USB Ports SATA Operation Enables or disables booting from USB mass storage devices such as external hard drive, optical
  • Dell G3 15 3500 | Service Manual - Page 62
    Enables or disables BIOS updates through UEFI capsule update packages. Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. Enables or disables Platform Trust Technology (PTT) visibility to the operating system. Default: ON. PPI Bypass for Clear
  • Dell G3 15 3500 | Service Manual - Page 63
    mode of the processor. If enabled, the Intel TurboBoost driver increases the performance of the CPU or graphics processor. Default: ON. Multi-Core Support Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. Default: All
  • Dell G3 15 3500 | Service Manual - Page 64
    Rapid Start will be disabled automatically, and the operating system power option will be blank if it was set to Sleep. Enable USB Wake Support Enables the USB devices to wake the computer from Standby mode. Default: OFF. Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift
  • Dell G3 15 3500 | Service Manual - Page 65
    computer hardware will always halt the computer. Table 15. System setup options-Virtualization menu Virtualization Intel Virtualization . Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer
  • Dell G3 15 3500 | Service Manual - Page 66
    : Keep. Table 18. System setup options-SupportAssist menu SupportAssist Dell Auto operating system Recovery Threshold Controls the automatic boot flow for 1. Restart the computer. 2. Go to www.dell.com/support. • Enter the Service Tag or Express Service Code and click Submit. 66 System setup
  • Dell G3 15 3500 | Service Manual - Page 67
    instructions. 3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the Products category from the list. NOTE: Choose the appropriate category to reach the product page. 5. Select your computer model and the Product Support F12 when the Dell logo appears to
  • Dell G3 15 3500 | Service Manual - Page 68
    following: • USB drive formatted to the FAT32 file system (key does not have to be bootable) • BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive • AC power adapter that is connected to the computer • Functional computer battery to flash
  • Dell G3 15 3500 | Service Manual - Page 69
    Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash
  • Dell G3 15 3500 | Service Manual - Page 70
    . Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
  • Dell G3 15 3500 | Service Manual - Page 71
    website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. System diagnostic
  • Dell G3 15 3500 | Service Manual - Page 72
    Table 20. LED codes (continued) Diagnostic light codes 3,3 3,4 3,5 3,6 3,7 Problem description Recovery image not found Recovery image found but invalid Power-rail failure System BIOS . 5. Click Reboot to complete disabling your Intel Optane memory and restart your computer. 72 Troubleshooting
  • Dell G3 15 3500 | Service Manual - Page 73
    cover. 3. Remove the battery. 4. Press and hold the power button for 15 seconds to drain the flea power. 5. Replace the battery. 6. Replace the procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a . Troubleshooting 73
  • Dell G3 15 3500 | Service Manual - Page 74
    Center, and Alienware OC Controls, install Game Shift: 1. Go to Dell support site www.dell.com/support. 2. Enter Dell G3 15 3500 and click Search. 3. Click Drivers & downloads. 4. Download and install volume Play previous track/chapter Play/Pause Play next track/chapter 74 Troubleshooting
  • Dell G3 15 3500 | Service Manual - Page 75
    /Break Sleep Toggle scroll lock Toggle between power and battery-status light/hard-drive activity light System request Open application menu Toggle fn-key lock Troubleshooting 75
  • Dell G3 15 3500 | Service Manual - Page 76
    Table 22. List of keyboard shortcuts (continued) Function key Behavior Page up Page down Home End 76 Troubleshooting
  • Dell G3 15 3500 | Service Manual - Page 77
    . Self-help resources Self-help resources Information about Dell products and services Resource location www.dell.com My Dell Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers
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Dell G3 15 3500
Service Manual
Regulatory Model: P89F
Regulatory Type: P89F002
April 2020
Rev. A00