Dell GX620 User Guide
Dell GX620 - 3.6GHz Desktop 1GB RAM 80GB Windows XP SFF Manual
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- Dell GX620 | User Guide - Page 1
Dell™ OptiPlex™ GX620 User's Guide 1 - Dell GX620 | User Guide - Page 2
the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows - Dell GX620 | User Guide - Page 3
Chassis Intrusion Detector 24 4 Mini Tower Computer About Your Mini Tower Computer 25 Front View 25 Back View 27 Back-Panel Connectors 28 Inside Your Computer 30 System Board Components 32 Jumper Settings 33 Mini Tower Computer Specifications 35 Removing the Computer Cover 41 Contents 3 - Dell GX620 | User Guide - Page 4
46 Power Cable Connectors 47 Connecting and Disconnecting Drive Cables 47 Hard Drive 48 Removing a Hard Drive 48 Installing a Hard Drive 49 Adding a Second Hard Drive 52 Drive-Panel Inserts 54 Floppy Drive 57 Removing the Floppy Drive 57 Installing the Floppy Drive 58 CD/DVD Drive 60 - Dell GX620 | User Guide - Page 5
Board Components 102 Jumper Settings 103 Desktop Computer Specifications 105 Removing the Computer Cover 111 I/O Panel 113 Removing the I/O Panel 113 Replacing the I/O Panel 114 Drives 115 General Installation Guidelines 115 Connecting Drive Cables 115 Drive Interface Connectors 116 Power - Dell GX620 | User Guide - Page 6
a Serial Port Adapter From the Riser-Card Cage 142 Power Supply 145 Replacing the Power Supply 145 DC Power Connectors 147 Processor 153 Removing the Processor 153 Installing the Processor 154 6 Small Form Factor Computer About Your Small Form Factor Computer 157 Front View 157 Back View - Dell GX620 | User Guide - Page 7
185 Installing a Floppy Drive 186 PCI and PCI Express Cards and Serial Port Adapters 189 PCI Express Cards 189 Installing a PCI Express Card 189 Removing a PCI Express Card 193 Serial Port Adapters 193 Installing a Serial Port Adapter 194 Removing a Serial Port Adapter 194 Power Supply 195 - Dell GX620 | User Guide - Page 8
Computer Is Running Microsoft® Windows 223 Securing a Device in the Module Bay 224 Drives 227 General Installation Guidelines 227 Connecting Drive Cables 227 Drive Interface Connectors 227 Power Cable Connectors 228 Connecting and Disconnecting Drive Cables 228 Hard Drive 229 Installing - Dell GX620 | User Guide - Page 9
243 Assigning an Administrator Password 244 Operating Your Computer With an Administrator Password Enabled 244 Deleting or Memory Key 253 Floppy Drive 253 Clearing Forgotten Passwords 254 Clearing CMOS Settings 256 Hyper-Threading 257 Power Management 257 9 Battery Replacing the Battery - Dell GX620 | User Guide - Page 10
System Board: Mini Tower, Desktop, and Small Form Factor Computers 263 Mini Tower System Board Screws 264 Desktop System Board Screws 265 Small Form Factor System Board Screws 266 Replacing the System Board: Mini Tower, Desktop, and Small Form Factor Computers 266 11 Memory DDR2 Memory Overview - Dell GX620 | User Guide - Page 11
Operating System CD 281 Windows XP Setup 281 15 Solving Problems Battery Problems 285 Drive Problems 285 CD and DVD drive problems 285 Problems writing to a CD/DVD-RW drive 286 Hard drive problems 286 Keyboard Problems 286 Lockups and Software Problems 287 The computer does not start up - Dell GX620 | User Guide - Page 12
Your Hard Drive . . . . 313 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 313 Dell Diagnostics Main Menu 314 System Lights 316 Diagnostic Lights 317 Beep Codes 319 Error Messages 321 Resolving Software and Hardware Incompatibilities 325 Microsoft® Windows® XP 325 - Dell GX620 | User Guide - Page 13
Technical Assistance 327 Online Services 327 AutoTech Service 328 Automated Order-Status Service 328 Technical Support Service 328 Problems With Your Order 329 Product Information 329 Returning Items for Warranty Repair or Credit 329 Before You Call 329 Contacting Dell 331 19 Warranty 20 - Dell GX620 | User Guide - Page 14
14 Contents - Dell GX620 | User Guide - Page 15
the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • How to remove and install parts NOTE: Drivers and documentation updates can be found at support.dell.com. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Quick Reference Guide NOTE - Dell GX620 | User Guide - Page 16
and replace parts • Specifications • How to configure system settings • How to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft® Windows® XP Help and Support Center 1 Click - Dell GX620 | User Guide - Page 17
installs the updates appropriate for your configuration. • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem - Dell GX620 | User Guide - Page 18
| support.dell.com What Are You Looking For? • How to reinstall my operating system Find It Here Operating System CD The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD. See "Reinstalling Microsoft Windows XP" for instructions - Dell GX620 | User Guide - Page 19
in your Dell™ Product Information Guide. • A component can be replaced by performing the removal procedure in reverse order. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Flash BIOS update program floppy - Dell GX620 | User Guide - Page 20
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell GX620 | User Guide - Page 21
the safety instructions located in the Product Information Guide. Removing the Chassis Intrusion Switch 1 Follow the procedures in "Before You Begin." 2 Disconnect the chassis intrusion switch cable from the system board computer. Mini Tower Computer Chassis Intrusion Switch 21 - Dell GX620 | User Guide - Page 22
www.dell.com | support.dell.com Desktop Computer 22 Chassis Intrusion Switch - Dell GX620 | User Guide - Page 23
Small Form Factor Computer Chassis Intrusion Switch 23 - Dell GX620 | User Guide - Page 24
Detector 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. 3 Select the Chassis - Dell GX620 | User Guide - Page 25
www.dell.com | support.dell.com Mini Tower Computer About Your Mini Tower Computer Front View 1 2 10 3 4 9 5 8 6 7 25 Mini Tower Computer - Dell GX620 | User Guide - Page 26
in the Windows Device Manager. For more information about sleep modes and exiting from a power-saving mode, see "Power Management." See "Diagnostic Lights" for a description of light codes that can help you troubleshoot problems with your computer. This light will flicker when the hard drive is - Dell GX620 | User Guide - Page 27
www.dell.com | support.dell.com Back View 1 2 3 4 5 6 27 Mini Tower Computer - Dell GX620 | User Guide - Page 28
location. 4 power connector 5 back-panel connectors Insert the power cable. Plug serial, USB, and other devices into the appropriate connector. 6 card slots Access connectors for any installed PCI and PCI Express cards. Back-Panel Connectors 1 2 34 5 6 10 9 7 8 28 Mini Tower Computer - Dell GX620 | User Guide - Page 29
www.dell.com | support.dell.com 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card - Dell GX620 | User Guide - Page 30
Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board. 30 Mini Tower Computer - Dell GX620 | User Guide - Page 31
www.dell.com | support.dell.com 3 2 1 4 5 6 7 1 CD/DVD drive 2 floppy drive 3 power supply 4 chassis intrusion switch 5 system board 6 heat sink assembly 7 hard drive 31 Mini Tower Computer - Dell GX620 | User Guide - Page 32
www.dell.com | support.dell.com System Board Components 1 2 22 21 20 19 18 17 16 15 14 3 4 5 6 13 12 11 10 9 87 32 Mini Tower Computer - Dell GX620 | User Guide - Page 33
DVD drive connector (IDE) 20 standby power indicator (AUX_PWR) 10 RTC reset jumper (RTCRST) 21 system board speaker (BEEP) 11 intrusion switch connector (INTRUDER) 22 internal speaker (INT_SPKR) Jumper Settings The jumper locations are shown below. Mini Tower Computer Mini Tower Computer 33 - Dell GX620 | User Guide - Page 34
www.dell.com | support.dell.com Jumper PSWD Setting RTCRST jumpered Description Password features are enabled (default). Password features are disabled. The real-time clock has not been reset. The real-time clock is being reset (jumpered temporarily). unjumpered 34 Mini Tower Computer - Dell GX620 | User Guide - Page 35
Mini Tower Computer Specifications Microprocessor Microprocessor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory modules supported Minimum memory Maximum memory BIOS address Computer Information Chipset Data bus width Address bus width DMA channels Interrupt levels - Dell GX620 | User Guide - Page 36
www.dell.com | support.dell.com Video Type integrated Intel Graphic Media Accelerator 950 or PCI Express x16 graphics card Audio Type Stereo conversion AC97, Sound Blaster emulation 16-bit analog-to-digital; 20-bit digital-to-analog Controllers Drives four serial ATA controllers supporting one - Dell GX620 | User Guide - Page 37
port card Fan 5-pin connector PCI 2.2 120-pin connector CD drive audio interface 4-pin connector Front panel 40-pin connector Key Combinations or If you are running Microsoft® Windows® XP, brings up the Windows Security window. If - Dell GX620 | User Guide - Page 38
support.dell.com Key Combinations or displays a boot device menu that allows the user to enter a device for a single boot (during start-up only) as well as options to run hard-drive and system diagnostics Controls and Lights Power control Power light Hard-drive access light - Dell GX620 | User Guide - Page 39
Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage 10° to 35°C (50° to 95°F) -40° to 65°C (-40° to 149°F) 20% to 80% (noncondensing) 0.25 G at 3 to 200 Hz at 0.5 octave/min 0.5 G at 3 to - Dell GX620 | User Guide - Page 40
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www.dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet - Dell GX620 | User Guide - Page 42
www.dell.com | support.dell.com 1 2 3 1 security cable slot 2 cover release latch 3 padlock ring 42 - Dell GX620 | User Guide - Page 43
safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: Note the routing of all cables as you remove them so that you can re-route them correctly when installing - Dell GX620 | User Guide - Page 44
www.dell.com | support.dell.com 1 I/O panel release button 2 securing screw 3 I/O panel 4 I/O cable connector 5 I/O cable connector pull-loop Replacing the I/O Panel 1 To replace the I/O panel, follow the removal procedure in the reverse order. NOTE: Use the guides on the I/O panel bracket to help - Dell GX620 | User Guide - Page 45
of drive bays and IDE controllers on this computer, you will not be able to connect all supported devices at once. 2 1 3 1 CD/DVD drive 2 floppy drive 3 hard drive General Installation Guidelines Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should - Dell GX620 | User Guide - Page 46
device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting. Connecting Drive Cables When you install a drive, you connect two cables-a DC power cable and a data cable-to the back of the drive and to the system board. Drive - Dell GX620 | User Guide - Page 47
Cable Connectors IDE Drive Power Connector 2 1 Serial ATA Power Connector 1 2 1 power cable 2 power input connector Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull-tab and pull until the connector detaches. When connecting and disconnecting - Dell GX620 | User Guide - Page 48
.dell.com | support.dell.com Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer - Dell GX620 | User Guide - Page 49
board 3 power cable 5 Press in on the blue release tabs on each side of the drive and slide the drive up and out of the computer. 2 1 1 hard drive 2 release tabs (2) Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive - Dell GX620 | User Guide - Page 50
www.dell.com | support.dell.com 1 2 1 hard drive 2 hard-drive bracket 1 2 1 hard drive 2 hard-drive bracket 3 Gently slide the hard drive into the hard-drive bracket until it clicks into place. 50 - Dell GX620 | User Guide - Page 51
the computer. 11 Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions. 12 Test the hard drive by running the Dell Diagnostics. 13 If the drive you just installed is the primary drive, install your operating - Dell GX620 | User Guide - Page 52
www.dell.com | support.dell.com Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before - Dell GX620 | User Guide - Page 53
into the lower bay until it clicks into place. 6 Gently slide the new hard drive into the upper bay until it clicks into place. 7 Connect the power cable to the drives. 8 Attach the serial ATA connector removed in step 5 to the first hard drive. 9 Locate an unused serial ATA connector on the system - Dell GX620 | User Guide - Page 54
www.dell.com | support.dell.com 1 2 3 1 hard-drive cable 2 hard-drive cable on system board 3 power cable 10 Replace the computer cover. Drive-Panel Inserts If you are installing a new floppy or CD/DVD drive instead of replacing a drive, remove the drivepanel inserts. 1 Follow the procedures in - Dell GX620 | User Guide - Page 55
2 1 3 1 drive panel 2 release tab 3 drive-panel insert 3 Select the drive-panel insert in front of the drive bay that you want to use. 4 Gently press the release tab of the insert to remove it from the drive panel. 55 - Dell GX620 | User Guide - Page 56
www.dell.com | support.dell.com 12 3 1 CD/DVD-drive panel insert 2 floppy-drive panel insert 3 holder for shoulder screws 5 Reattach the drive panel to the front of the computer. The drive panel only fits one way. 56 - Dell GX620 | User Guide - Page 57
procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. Removing the Floppy Drive 1 Follow the procedures in "Before You - Dell GX620 | User Guide - Page 58
www.dell.com | support.dell.com 2 1 1 floppy drive 2 drive release latch Installing the Floppy Drive 1 If you are replacing a floppy drive, remove the shoulder screws from the existing drive and attach the screws to the replacement drive. 2 If you are installing a new floppy drive, remove the drive - Dell GX620 | User Guide - Page 59
3 Align the shoulder screws on the floppy drive with the shoulder screw slots, and gently slide the drive into the bay until it clicks into place. 3 2 1 1 floppy drive 2 shoulder screws (4) 3 shoulder screw slots (2) 4 Attach the power and floppy-drive cables to the floppy drive. 59 - Dell GX620 | User Guide - Page 60
www.dell.com | support.dell.com 1 2 3 1 power cable 2 floppy-drive cable 3 floppy-drive connector (DSKT) 5 Replace the computer cover. 6 Enter system setup and use the Diskette Drive option to enable your new floppy drive. 7 Verify that your computer works correctly by running the Dell Diagnostics. - Dell GX620 | User Guide - Page 61
release latch downward. Then slide the drive out of the computer. 2 1 1 CD/DVD drive 2 drive release latch Installing a CD/DVD Drive 1 Follow the procedures in "Before You Begin." 2 If you are replacing a CD/DVD drive, remove the shoulder screws from the existing drive and attach the screws to the - Dell GX620 | User Guide - Page 62
www.dell.com | support.dell.com 4 Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting by using the documentation that came with the drive. 5 Align the - Dell GX620 | User Guide - Page 63
, see "General Installation Guidelines." 1 2 3 1 power cable 2 CD/DVD drive cable 3 CD/DVD drive connector (IDE) 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Replace the computer cover. 9 Update your configuration information - Dell GX620 | User Guide - Page 64
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following connectors for PCI and PCI Express cards. • Two PCI card slots • One PCI Express x16 card slot • One PCI Express x1 card slot NOTE: Your Dell computer uses only PCI and PCI Express slots. ISA cards are not supported. PCI Cards Installing a PCI Card 1 Follow the procedures in "Before You - Dell GX620 | User Guide - Page 68
continue with step 5. 6 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. 7 Prepare the new card for installation. NOTE: See the documentation that came with the card for information on configuring the - Dell GX620 | User Guide - Page 69
be sure to unplug your computer from its electrical outlet before installing any cards. 8 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. NOTE: If the card is full-length, insert the end of the card into the card-guide bracket as you lower the - Dell GX620 | User Guide - Page 70
Controller, and change the setting to Off. b Connect the network cable to the network adapter card's connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 16 Install any drivers required for the card as described in the card documentation - Dell GX620 | User Guide - Page 71
6 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and - Dell GX620 | User Guide - Page 72
wall jack and then plug it into the computer. 10 Replace the computer cover. 11 Uninstall the card's driver. See the documentation that came with the card for instructions. 12 If you removed a sound card: a Enter system setup, select Audio Controller, and change the setting to On. b Connect external - Dell GX620 | User Guide - Page 73
. If you are removing but not replacing a card, see "Removing a PCI Express Card." If you are replacing a card, uninstall the driver for the existing card. See the documentation that came with the card for instructions. Installing a PCI Express Card 1 Follow the procedures in "Before You Begin - Dell GX620 | User Guide - Page 74
www.dell.com | support.dell.com 2 1 3 4 5 6 1 card retention latch 2 alignment guide 3 card 4 card-edge connector 5 card connector 6 release tab 2 Gently push the release tab on the card retention latch from the inside to pivot the latch open. The latch will remain in the open position. 3 - Dell GX620 | User Guide - Page 75
6 Prepare the new card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a - Dell GX620 | User Guide - Page 76
. 12 Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. 13 Replace the computer cover. 14 If you installed a sound card: a Enter system setup, select Audio Controller, and change the setting to Off. 76 - Dell GX620 | User Guide - Page 77
panel of the computer. 16 Install any drivers required for the card as described in the card documentation. Removing a PCI Express Card 1 Follow the procedures in "Before You Begin." 2 1 3 4 5 6 1 card retention latch 2 alignment guide 3 card 4 card-edge connector 5 card connector 6 release - Dell GX620 | User Guide - Page 78
body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. NOTE: The serial port adapter for your mini tower computer also includes two PS/2 connectors. Installing a Serial Port Adapter 1 Follow the procedures in - Dell GX620 | User Guide - Page 79
to release it from the tab slots holding it in place. c Pivot the card retention mechanism upward to release it from the two tab slots. 4 Remove the filler bracket (if applicable). NOTE: See the documentation that came with the serial port adapter for information on configuring the adapter, making - Dell GX620 | User Guide - Page 80
Do not route cables over or behind any installed cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 8 Connect the adapter cable to the serial port adapter connector (SER2) on the system board. 9 Connect any cables that should be - Dell GX620 | User Guide - Page 81
2 Gently push the release tab on the retention lever. 3 If necessary, disconnect any cables connected to the adapter. 4 Grasp the serial-port adapter bracket by its top corners, and ease it out of its connector. 5 Replace the computer cover. 81 - Dell GX620 | User Guide - Page 82
www.dell.com | support.dell.com 82 - Dell GX620 | User Guide - Page 83
Power Supply Replacing the Power Supply CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before - Dell GX620 | User Guide - Page 84
www.dell.com | support.dell.com 1 3 2 4 1 release button 2 power supply 3 screws (4) 4 AC power connector 5 Slide the power supply toward the front of the computer by approximately 1 inch. 6 Lift the power supply up and out of the computer. 7 Slide the replacement power supply into place. 8 - Dell GX620 | User Guide - Page 85
10 Connect the AC power cable to the AC power connector. 11 Replace the computer cover. DC Power Connectors DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 Pin Signal name Number 1 2 3 4 5 6 7 8 9 10 11 1 +3.3 VDC 18AWG Wire Orange 85 - Dell GX620 | User Guide - Page 86
www.dell.com | support.dell.com Pin Signal name Number 18AWG Wire 2 +3.3 VDC Orange 3 GND Black 4 VCC (+5 V) Red 5 GND Black 6 VCC (+5 V) Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 V_12P0_DIG - Dell GX620 | User Guide - Page 87
Wire 20 NC N/C 21 VCC (+5 V) Red 22 VCC (+5 V) Red 23 VCC (+5 V) Red 24 GND Black *Use 22-AWG wire instead of 18-AWG wire. DC Power Connector P2 3 4 Pin Signal Name 18- 1 2 Number AWG Wire 1 COM Black 2 COM Black 3 +12 VDC Yellow 4 +12 VDC Yellow DC - Dell GX620 | User Guide - Page 88
dell.com | support.dell.com Pin Signal name 18- Number AWG Wire 2 COM Black 3 +5 VDC Red 4 COM Black 5 +12 VDC Yellow DC Power Connector P4 Pin Signal name 18- Number AWG Wire 1 N/C 2 COM Black 3 COM Black 4 + 3.3 VDC Orange 5 +5 VDC Red 6 +12 VDC Yellow DC Power - Dell GX620 | User Guide - Page 89
Pin Signal Name 22- Number AWG Wire 2 COM Black 3 COM Black 4 +12 VDC Yellow DC Power Connectors P8 and P9 Pin Signal name 18- Number AWG Wire 1 +12 VDC Yellow 2 COM Black 3 COM Black 4 +5 VDC Red 89 - Dell GX620 | User Guide - Page 90
www.dell.com | support.dell.com 90 - Dell GX620 | User Guide - Page 91
of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by - Dell GX620 | User Guide - Page 92
www.dell.com | support.dell.com NOTICE: If you are installing a processor upgrade kit from Dell, remove the heat sink assembly from the shroud and discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you install your new - Dell GX620 | User Guide - Page 93
of the processor. NOTE: You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer. 3 If the release lever on the socket is not fully extended, move it to that position. 4 Orient the front and rear alignment - Dell GX620 | User Guide - Page 94
www.dell.com | support.dell.com NOTICE: To avoid damage, ensure that the processor aligns properly with the socket, and do not use excessive force when you install the processor. 6 Set the processor lightly in the socket and ensure that the processor is positioned correctly. 7 When the processor is - Dell GX620 | User Guide - Page 95
1 2 3 1 heat sink assembly 2 heat-sink assembly bracket 3 captive screw housing (2) 10 Replace the computer cover. 95 - Dell GX620 | User Guide - Page 96
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www.dell.com | support.dell.com Desktop Computer About Your Desktop Computer Front View 1 2 3 11 10 9 8 76 5 4 1 USB 2.0 connectors (2) 2 LAN indicator light 3 power button 4 Dell badge Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, - Dell GX620 | User Guide - Page 98
." See "Diagnostic Lights" for a description of light codes that can help you troubleshoot problems with your computer. Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights." This light flickers when the hard drive is - Dell GX620 | User Guide - Page 99
connector 2 link integrity light 9 8 Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel - Dell GX620 | User Guide - Page 100
be covered by a cap. Connect your monitor to the connector on the graphics card. Do not remove the cap. NOTE: If you are using a graphics card that supports dual monitors, use the y-cable that came with your computer. 10 serial connector Connect a serial device, such as a handheld device, to the - Dell GX620 | User Guide - Page 101
2 1 3 4 5 7 6 1 drives bay (CD/DVD, floppy, 5 card slots and hard drive) 2 power supply 6 heat sink assembly 3 chassis intrusion switch 7 front I/O panel 4 system board Desktop Computer 101 - Dell GX620 | User Guide - Page 102
www.dell.com | support.dell.com System Board Components 1 2 21 20 19 18 17 3 4 5 16 15 6 14 13 12 11 10 9 87 102 Desktop Computer - Dell GX620 | User Guide - Page 103
1 fan connector (FAN) 12 password jumper (PSWD) 2 processor connector (CPU) 13 battery socket (BATT) 3 power connector (12VPOWER) 14 PCI Express x16 connector (SLOT1) 4 memory module connectors (DIMM_1, DIMM_2, 15 PCI connector (SLOT3) DIMM_3, DIMM_4) 5 serial ATA drive connectors (SATA0, - Dell GX620 | User Guide - Page 104
www.dell.com | support.dell.com Jumper PSWD Setting RTCRST jumpered Description Password features are enabled (default). Password features are disabled. The real-time clock has not been reset. The real-time clock is being reset (jumpered temporarily). unjumpered 104 Desktop Computer - Dell GX620 | User Guide - Page 105
Desktop Computer Specifications Microprocessor Microprocessor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory modules supported Minimum memory Maximum memory BIOS address Computer Information Chipset Data bus width Address bus width DMA channels Interrupt levels BIOS - Dell GX620 | User Guide - Page 106
www.dell.com | support.dell.com Video Type Audio Type Stereo conversion Controllers Drives Expansion Bus Bus type Bus speed Cards Default: no riser-card cage PCI connectors card size connector size connector data width (maximum) PCI Express connectors card size power connector size 106 integrated - Dell GX620 | User Guide - Page 107
-height cards supported PCI connectors three card size one low-profile card and two full-height cards connector size 120 pins connector data width (maximum) 32 bits Drives Externally accessible Internally accessible one 3.5-inch drive one bay for CD/DVD or optional second hard drive one - Dell GX620 | User Guide - Page 108
diagnostics Controls and Lights Power control Power light push button green light - Blinking green indicates a sleep mode; solid green indicates a power-on state. amber light - Blinking amber indicates a problem with an installed device; solid amber indicates an internal power problem (see "Power - Dell GX620 | User Guide - Page 109
on the back panel. See "Diagnostic Lights." AUX_PWR on the system board Power DC power supply: Wattage Heat dissipation Voltage Backup battery 280 W 956 BTU/hr NOTE: Heat dissipation is calculated based upon the power supply wattage rating. manual selection power supplies - 90 to 135 V at 50 - Dell GX620 | User Guide - Page 110
www.dell.com | support.dell.com Environmental Operating Storage Altitude: Operating Storage bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) 27-G faired square - Dell GX620 | User Guide - Page 111
www.dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before - Dell GX620 | User Guide - Page 112
www.dell.com | support.dell.com 1 security cable slot 2 cover release latch 3 padlock ring 112 - Dell GX620 | User Guide - Page 113
instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: Note the routing of all cables before disconnecting them, so that you can re route them correctly when installing - Dell GX620 | User Guide - Page 114
www.dell.com | support.dell.com 1 securing screw 2 I/O panel 3 I/O cable connector 4 I/O connector pull loop Replacing the I/O Panel 1 To replace the I/O panel, follow the removal procedures in the reverse order. NOTE: Use the guides on the I/O panel bracket to help position the I/O panel in place - Dell GX620 | User Guide - Page 115
Drives Your computer supports: • One serial ATA hard drive • One optional ATA hard drive • One optional floppy drive • One optional CD or DVD drive 1 2 3 1 CD/DVD drive 2 floppy drive 3 hard drive General Installation Guidelines Connect CD/DVD drives to the connector labeled "IDE" on the system - Dell GX620 | User Guide - Page 116
www.dell.com | support.dell.com Drive Interface Connectors IDE Drive board or card. NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive - Dell GX620 | User Guide - Page 117
Cable Connectors IDE Drive Power Connector 2 1 Serial ATA Power Connector 1 2 1 power cable 2 power input connector Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull-tab and pull until the connector detaches. When connecting and disconnecting - Dell GX620 | User Guide - Page 118
.dell.com | support.dell.com CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer - Dell GX620 | User Guide - Page 119
Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting. 2 If you are installing a new drive: a Press the two snaps on the top of the drive-panel insert and - Dell GX620 | User Guide - Page 120
Setup" for more information. 9 Verify that your computer works correctly by running the Dell Diagnostics. Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always - Dell GX620 | User Guide - Page 121
, lift up to remove the drive from the computer. 1 2 1 drive release latch 2 floppy drive 4 Disconnect the power and floppy-drive cables from the back of the floppy drive. Installing a Floppy Drive 1 If you are installing a new drive: a Use a small flat-edge screw driver on the back side of the - Dell GX620 | User Guide - Page 122
www.dell.com | support.dell.com 3 Insert the four shoulder screws into the sides of the new floppy drive and tighten them. 4 Attach the power and floppy-drive cables to the floppy drive. 5 Align the shoulder screws with the screw guides, and slide the drive into the bay until it clicks into place. - Dell GX620 | User Guide - Page 123
option to enable your new floppy drive. 10 Verify that your computer works correctly by running the Dell Diagnostics. Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical - Dell GX620 | User Guide - Page 124
www.dell.com | support.dell.com 1 2 1 securing clips (2) 2 hard drive Installing a Hard Drive 1 Check the documentation for the drive to verify that it is configured for your computer. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such - Dell GX620 | User Guide - Page 125
the bracket to the new drive by snapping it onto the drive. 1 2 3 4 1 securing tabs (2) 2 drive 3 release tabs (2) 4 plastic hard-drive bracket 5 Connect the power and hard-drive cables to the drive. 6 Locate the correct slot for the drive, and slide the drive into the bay until it clicks - Dell GX620 | User Guide - Page 126
the computer. 14 Partition and logically format your drive before you proceed to the next step. For instructions, see the documentation that came with your operating system. 15 Test the hard drive by running the Dell Diagnostics. 16 Install your operating system on the hard drive. For instructions - Dell GX620 | User Guide - Page 127
the following slots for PCI and PCI Express cards: • Two low-profile PCI card slots • One low-profile PCI Express x16 card slot NOTE: Your Dell computer uses only PCI and PCI Express slots. ISA cards are not supported. PCI Cards Installing a PCI Card 1 Follow the procedures in "Before You Begin - Dell GX620 | User Guide - Page 128
www.dell.com | support.dell.com 1 2 3 4 5 1 card retention latch 2 release tab 3 card 4 card-edge connector 5 card connector CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from - Dell GX620 | User Guide - Page 129
wall jack and then plug it into the computer. 9 If you installed a sound card: a Enter system setup, select Audio Controller, and change the setting to Off. b Connect external audio devices to the sound card's connectors. Do not connect external audio devices to the microphone, speaker/headphone, or - Dell GX620 | User Guide - Page 130
www.dell.com | support.dell.com 11 Install any drivers required for the card as described in the card documentation. Removing a PCI Card 1 Follow the procedures in "Before You Begin." 2 Gently push the release tab on the card retention latch and swing it outward. 3 If necessary, disconnect any - Dell GX620 | User Guide - Page 131
cover. 8 Uninstall the card's driver. See the documentation that came with the card for instructions. 9 If you removed a sound card: a Enter system setup, select Audio Controller, and change the setting to On. b Connect external audio devices to the audio connectors on the computer back panel. 10 If - Dell GX620 | User Guide - Page 132
www.dell.com | support.dell.com 4 If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by - Dell GX620 | User Guide - Page 133
over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 12 Replace the computer cover. 13 If you installed a sound card, perform the following steps: a Enter system setup, select Audio Controller, and change the - Dell GX620 | User Guide - Page 134
.com | support.dell.com a Enter system setup, select Network Controller and change the setting to Off. b Connect the network cable to the network adapter card's connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 15 Install any drivers - Dell GX620 | User Guide - Page 135
board. 1 2 3 4 1 riser-card cage 3 riser cards (2) 2 slots 4 system board connectors (2) 9 Replace the computer cover. 10 Uninstall the card's driver. See the documentation that came with the card for instructions. 11 If you removed a sound card: a Enter system setup, select Audio Controller - Dell GX620 | User Guide - Page 136
www.dell.com | support.dell.com PCI Express Cards Your computer supports one low-profile PCI Express x16 card. If you are installing or replacing a PCI Express x16 card, see "Installing a PCI Express x16 Card," or if you are removing the card, see "Removing a PCI Express x16 Card." If you are - Dell GX620 | User Guide - Page 137
ensuring that the securing tab fits into the notch on the front end of the card. 7 Secure the card by lowering the latch on the back panel. 8 Replace the computer cover. 9 If you installed a sound card: a Enter system setup, select Audio Controller, and change the setting to Off. b Connect external - Dell GX620 | User Guide - Page 138
.com | support.dell.com a Enter system setup, select Network Controller and change the setting to Off. b Connect the network cable to the network adapter card's connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 11 Install any drivers - Dell GX620 | User Guide - Page 139
wall jack and then plug it into the computer. 7 Replace the computer cover. 8 Uninstall the card's driver. See the documentation that came with the card for instructions. 9 If you removed a sound card: a Enter system setup, select Audio Controller, and change the setting to On. b Connect external - Dell GX620 | User Guide - Page 140
port adapter connector (SER2) on the system board. 7 Connect any cables that should be attached to the serial port adapter. NOTE: See the documentation for the serial port adapter for information about the cable connections. 8 Replace the computer cover. Removing a Serial Port Adapter 1 Follow the - Dell GX620 | User Guide - Page 141
any cables that will not reach the riser-card cage once they are removed from the computer. b Gently pull on the handle and lift the riser-card cage up and away from the computer. 1 2 3 1 riser-card cage 2 handle 3 riser cards (2) 3 If you are installing a new serial port adapter, remove the filler - Dell GX620 | User Guide - Page 142
the slots on the side of the computer, and slide the riser-card cage down into place. b Ensure that the riser cards are fully seated in the connectors on the system board. 10 Connect any disconnected cables. 11 Replace the computer cover. 12 Install any drivers required for the serial port adapter - Dell GX620 | User Guide - Page 143
on the side of the computer, and slide the riser-card cage down into place. b Ensure that the riser cards are fully seated in the connectors on the system board. 9 Replace the computer cover. 10 Uninstall the adapter's driver. See the documentation that came with the adapter for instructions. 143 - Dell GX620 | User Guide - Page 144
www.dell.com | support.dell.com 144 - Dell GX620 | User Guide - Page 145
Power Supply Replacing the Power Supply CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before - Dell GX620 | User Guide - Page 146
www.dell.com | support.dell.com 1 23 4 1 release button 2 power supply 3 screws (2) 4 AC power connector 6 Slide the power supply toward the front of the computer by approximately 1 inch. 7 Lift the power supply up and out of the computer. 8 Slide the replacement power supply into place. 9 - Dell GX620 | User Guide - Page 147
11 Replace the CD/DVD drive. 12 Connect the AC power cable to the connector. 13 Replace the computer cover. DC Power Connectors DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 Pin Signal name Number 1 2 3 4 5 6 7 8 9 10 11 1 2 3 +3.3 VDC +3.3 VDC GND 18AWG Wire Orange Orange Black 147 - Dell GX620 | User Guide - Page 148
www.dell.com | support.dell.com Pin Signal name Number 18AWG Wire 4 VCC (+5 V) Red 5 GND Black 6 VCC (+5 V) Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 V_12P0_DIG Yellow 11 V_12P0_DIG Yellow - Dell GX620 | User Guide - Page 149
Pin Signal name Number 18AWG Wire 22 VCC (+5V) Red 23 VCC (+5V) Red 24 GND Black *Use 22-AWG wire instead of 18-AWG wire. DC Power Connector P2 3 4 Pin Signal Name 18- 1 2 Number AWG Wire 1 COM Black 2 COM Black 3 +12 VDC Yellow 4 +12 VDC Yellow 149 - Dell GX620 | User Guide - Page 150
dell.com | support.dell.com DC Power Connector P3 Pin Signal name 18- Number AWG Wire 1 +12VDC Yellow 2 COM Black 3 COM Black 4 +5 VDC Red DC Power Connector P4 4 321 Pin Signal Name 22- Number AWG Wire 1 +5 VCD Red 2 COM Black 3 COM Black 4 +12 VDC Yellow DC Power - Dell GX620 | User Guide - Page 151
Pin Signal name 18- Number AWG Wire 2 COM Black 3 +5 VDC Red 4 COM Black 5 +12 VDC Yellow 151 - Dell GX620 | User Guide - Page 152
www.dell.com | support.dell.com 152 - Dell GX620 | User Guide - Page 153
upward, and remove the assembly from the computer. 1 2 1 heat sink assembly 2 captive screw housing (2) NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you - Dell GX620 | User Guide - Page 154
www.dell.com | support.dell.com 4 Open the processor cover by sliding the release lever that the socket is ready for the new processor. Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When replacing the processor, do not - Dell GX620 | User Guide - Page 155
the socket to avoid permanent damage to the processor and the computer when you turn on the computer. 3 If the release lever on the socket is not fully socket, and do not use excessive force when you install the processor. 6 Set the processor lightly in the socket and ensure that the processor is - Dell GX620 | User Guide - Page 156
| support.dell.com Ensure that the tab on the processor cover is positioned underneath the center cover latch on the socket. 8 Pivot the socket release lever back toward the socket, and snap it into place to secure the processor. NOTICE: If you are not installing a processor upgrade kit from Dell - Dell GX620 | User Guide - Page 157
bottom of the badge. Indicates that a LAN (network) connection is established. Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights." This light flickers when the hard drive is being accessed. 157 Small Form Factor - Dell GX620 | User Guide - Page 158
as a wake device in the Windows Device Manager. For more information about sleep modes and exiting from a power-saving mode, see "Power Management." See "Diagnostic Lights" for a description of light codes that can help you troubleshoot problems with your computer. Use the headphone connector to - Dell GX620 | User Guide - Page 159
2 link integrity light 7 9 8 Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel - Dell GX620 | User Guide - Page 160
be covered by a cap. Connect your monitor to the connector on the graphics card. Do not remove the cap. NOTE: If you are using a graphics card that supports dual monitors, use the y-cable that came with your computer. 10 serial connector Connect a serial device, such as a handheld device, to the - Dell GX620 | User Guide - Page 161
: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board. 3 4 2 1 5 6 1 drive release latch 2 CD/DVD drive 3 power supply and fan 4 hard drive 5 system board 6 heat sink and blower assembly Small Form Factor Computer 161 - Dell GX620 | User Guide - Page 162
www.dell.com | support.dell.com System Board Components 1 2 18 17 16 15 14 13 3 4 5 6 12 11 10 9 8 7 162 Small Form Factor Computer - Dell GX620 | User Guide - Page 163
1 fan connector (FAN) 10 intrusion switch connector (INTRUDER) 2 processor connector (CPU) 11 password jumper (PSWD) 3 power connector (12VPOWER) 12 battery socket (BATT) 4 memory module connectors (DIMM_1, DIMM_2, 13 PCI Express x16 connector (SLOT1) DIMM_3, DIMM_4) 5 serial ATA drive - Dell GX620 | User Guide - Page 164
www.dell.com | support.dell.com Jumper Setting Description The real-time clock is being reset (jumpered temporarily). jumpered unjumpered 164 Small Form Factor Computer - Dell GX620 | User Guide - Page 165
Small Form Factor Computer Specifications Microprocessor Microprocessor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory modules supported Minimum memory Maximum memory BIOS address Computer Information Chipset Data bus width Address bus width DMA channels Interrupt - Dell GX620 | User Guide - Page 166
www.dell.com | support.dell.com Video Type integrated Intel Graphic Media Accelerator 950 or PCI Express x16 graphics card Audio Type Stereo conversion AC97, Sound Blaster emulation 16-bit analog-to-digital; 20-bit digital-to-analog Controllers Drives one serial ATA controller supporting one - Dell GX620 | User Guide - Page 167
Parallel Video Network adapter USB Audio System board connectors: Primary IDE drive Serial ATA Floppy drive Serial Fan PCI 2.2 CD drive audio interface Front panel Key Combinations or or Controls and Lights Power control - Dell GX620 | User Guide - Page 168
www.dell.com | support.dell.com Controls and Lights Power light Hard-drive access light Link light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Standby power light green light - Blinking green indicates sleep mode; solid - Dell GX620 | User Guide - Page 169
Environmental Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage 0.25 G at 3 to 200 Hz at 0.5 octave/min 0.5 G at 3 to 200 Hz at 1 octave/min bottom half-sine pulse with a change in velocity of 20 inches/sec (50.8 cm/sec) 27-G faired square wave with a - Dell GX620 | User Guide - Page 170
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www.dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before - Dell GX620 | User Guide - Page 172
www.dell.com | support.dell.com 1 3 2 1 security cable slot 2 cover release latch 3 computer cover 6 To replace the computer cover, follow the steps above in the reverse order. 172 - Dell GX620 | User Guide - Page 173
of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. 1 Follow the procedures in "Before You Begin." 2 Remove - Dell GX620 | User Guide - Page 174
www.dell.com | support.dell.com 1 securing screw (2) 2 I/O panel 3 I/O cable connector 4 I/O connector pull loop 4 From inside the computer cover, remove the mounting screws that secure the I/O panel to the computer. 5 Remove the I/O panel from the computer. Replacing the I/O Panel 1 To replace the - Dell GX620 | User Guide - Page 175
Drives Your computer supports: • One serial ATA drive • One FlexBay drive (floppy drive or Media Card Reader) • One CD or DVD drive 2 3 1 1 FlexBay for optional floppy drive or Media Card Reader 2 CD/DVD drive 3 hard drive General Installation Guidelines Connect CD/DVD drives to the connector - Dell GX620 | User Guide - Page 176
the board or card. NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both. Power Cable Connectors 2 1 1 2 1 power cable 2 power input - Dell GX620 | User Guide - Page 177
1 2 1 interface cable connector 2 interface connector Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before - Dell GX620 | User Guide - Page 178
.dell.com | support.dell.com NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 5 Lift the drive out of the computer and disconnect the power and hard-drive cables from the drive. 1 2 1 release tabs (2) 2 hard drive - Dell GX620 | User Guide - Page 179
1 2 1 power cable 2 serial ATA data cable Installing a Hard Drive 1 Check the documentation for the drive to verify that it is configured for your computer. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will - Dell GX620 | User Guide - Page 180
www.dell.com | support.dell.com 1 2 3 1 drive 2 release tabs (2) 3 hard drive bracket 4 Connect the power and hard-drive cables to the drive. 1 2 180 - Dell GX620 | User Guide - Page 181
(2) 2 hard drive 7 Check all connectors to be certain that they are properly cabled and firmly seated. 8 Replace the computer cover. 9 If the drive you just installed is the primary drive, insert a bootable medium into your boot drive. 10 Turn on the computer. 11 Enter system setup and update the - Dell GX620 | User Guide - Page 182
www.dell.com | support.dell.com 14 Test the hard drive by running the Dell Diagnostics. 15 Install your operating system on the hard drive. For instructions, see the documentation that came with your operating system. CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, - Dell GX620 | User Guide - Page 183
: You must remove the drive bracket from the CD/DVD drive before you can remove the CD/DVD drive cable from the drive. 5 Disconnect the CD/DVD drive cable from the system board connector labeled (IDE). 6 Remove the two screws from the side of drive and remove the drive bracket. Then disconnect the - Dell GX620 | User Guide - Page 184
dell.com | support.dell.com 1 screws (2) 2 drive bracket 3 CD/DVD drive 4 CD/DVD drive cable Installing a CD/DVD Drive 1 Unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. Configure the drive - Dell GX620 | User Guide - Page 185
. 7 See the documentation that came with the drive for instructions on installing any software required for drive operation. 8 Enter system setup and select the appropriate Drive option. 9 Verify that your computer works correctly by running the Dell Diagnostics. Floppy Drive CAUTION: Before you - Dell GX620 | User Guide - Page 186
disconnect the floppy-drive cable from the system board. 1 2 1 cable release tab 2 data-cable edge connector 7 Pull up on the drive release latch and slide the floppy drive towards the back of the computer. Then lift up to remove the drive from the computer. Installing a Floppy Drive NOTE: In the - Dell GX620 | User Guide - Page 187
in the computer, and gently position the drive until it clicks into place. 3 Insert the floppy-drive cable into the cable release tab on the floppy drive and press down on the tab until it clicks to lock it in place. 4 Insert the floppy-drive cable into the cable release tab on the system board and - Dell GX620 | User Guide - Page 188
the computer cover. 9 Enter and use the Diskette Drive option to enable your new floppy drive. See the documentation that came with the drive for instructions on installing any software required for drive operation. 10 Verify that your computer works correctly by running the Dell Diagnostics. 188 - Dell GX620 | User Guide - Page 189
. If you are removing but not replacing a card, see "Removing a PCI Express Card." If you are replacing a card, uninstall the driver for the existing card. See the documentation that came with the card for instructions. Installing a PCI Express Card 1 Follow the procedures in "Before You Begin - Dell GX620 | User Guide - Page 190
, and ease it out of its connector. 6 Prepare the new card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the - Dell GX620 | User Guide - Page 191
3 2 1 4 5 1 PCI Express x16 card 2 lever 3 securing slot (not all cards) 4 securing tab 5 PCI Express x16 card connector 191 - Dell GX620 | User Guide - Page 192
. 11 Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. 12 Replace the computer cover. 13 If you installed a sound card: a Enter System Setup, select Audio Controller, and change the setting to Off. 192 - Dell GX620 | User Guide - Page 193
Controller, and change the setting to Off. b Connect the network cable to the network adapter card's connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 15 Install any drivers required for the card as described in the card documentation - Dell GX620 | User Guide - Page 194
www.dell.com | support.dell.com NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Installing a - Dell GX620 | User Guide - Page 195
the DC power cables to the system board and drives (see "System Board Components" for connector locations).sys_board 12 Replace the floppy drive or media card reader. 13 Replace the CD/DVD drive. 14 Replace the computer cover. 15 Connect the AC power cable to the power supply AC power connector - Dell GX620 | User Guide - Page 196
www.dell.com | support.dell.com 196 - Dell GX620 | User Guide - Page 197
upward, and remove the assembly from the computer. 1 2 1 heat sink assembly 2 captive screws in housing (2) NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when - Dell GX620 | User Guide - Page 198
www.dell.com | support.dell.com 4 Open the processor cover by sliding the release lever that the socket is ready for the new processor. Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When replacing the processor, do not - Dell GX620 | User Guide - Page 199
the socket to avoid permanent damage to the processor and the computer when you turn on the computer. 3 If the release lever on the socket is not fully socket, and do not use excessive force when you install the processor. 6 Set the processor lightly in the socket and ensure that the processor is - Dell GX620 | User Guide - Page 200
www.dell.com | support.dell.com Ensure that the tab on the processor cover is positioned underneath the center cover latch on the socket. 8 Pivot the socket release lever back toward the socket and snap it into place to secure the processor. NOTICE: If you are not installing a processor upgrade kit - Dell GX620 | User Guide - Page 201
vents. NOTICE: Do not place your monitor on the computer. Use a monitor stand. NOTE: If you want to orient your computer under a desktop or on a wall surface, use the optional wall-mount bracket. To order this bracket, contact Dell. Front View 1 23 4 5 9 8 7 6 201 Ultra Small Form Factor - Dell GX620 | User Guide - Page 202
as a wake device in the Windows Device Manager. For more information about sleep modes and exiting from a power-saving mode, see "Power Management." See "Diagnostic Lights" for a description of light codes that can help you troubleshoot problems with your computer. Press this button to turn on - Dell GX620 | User Guide - Page 203
block these cooling vents. 1 2 3 5 1 diagnostic lights 2 computer cover release knob 3 back-panel connectors 4 power connector 5 vents Back-Panel Connectors 4 See "Diagnostic Lights" for a description of light codes that can help you troubleshoot problems with your computer. Rotate this knob in - Dell GX620 | User Guide - Page 204
. If you have a VGA monitor, see "Connecting a VGA Monitor." The connector for the power adapter. See "Diagnostic Lights" for a description of light codes that can help you troubleshoot problems with your computer. Connecting a VGA Monitor If you have a VGA monitor, plug the adapter cable into the - Dell GX620 | User Guide - Page 205
panel. When you connect two monitors, the driver will detect this connection and activate the multimonitor functionality. Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Ultra Small Form Factor - Dell GX620 | User Guide - Page 206
from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 2 3 6 5 1 heat sink assembly 2 speaker (optional) 3 memory modules (2) 4 4 hard drive 5 security cable slot 6 chassis intrusion switch 206 - Dell GX620 | User Guide - Page 207
(BEEP) 4 channel B memory connector (DIMM_2) 5 channel A memory connector (DIMM_1) 6 SATA data cable connector(SATA0) 7 standby power indicator (AUX_LED) Jumper Settings The jumper locations are shown below. 8 battery 9 clear CMOS jumper (RTCRST) 10 password jumper (PSWD) 11 hard-drive power - Dell GX620 | User Guide - Page 208
www.dell.com | support.dell.com Ultra Small Form Factor Computer Jumper PSWD Setting (default) Description Password features are enabled. Password features are disabled. RTCRST ( cover. 2 Connect all device cables to the connectors on the back of the computer. 208 Ultra Small Form Factor - Dell GX620 | User Guide - Page 209
align the four tabs with the four slots on the computer's back panel. 4 Insert the tabs into the slots and slide the piece toward the diagnostic lights (see the illustration) until the cable cover is securely positioned. 5 Install a security device in the security cable slot (optional). 1 Removing - Dell GX620 | User Guide - Page 210
www.dell.com | support.dell.com Connecting the Power Adapter CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Connect the external power adapter to the connector on the back of the computer. In order for the - Dell GX620 | User Guide - Page 211
to an AC outlet and the computer. • amber light - solid amber indicates the power adapter is connected to an AC outlet but not the computer. The computer will not operate in this condition. Connect the power adapter to the USFF system and/or reset the power adapter by disconnecting and reconnecting - Dell GX620 | User Guide - Page 212
www.dell.com | support.dell.com 212 Ultra Small Form Factor Computer - Dell GX620 | User Guide - Page 213
Ultra Small Form Factor Computer Specifications Microprocessor Microprocessor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory modules supported Minimum memory Maximum memory BIOS address Computer Information Chipset Data bus width Address bus width DMA channels - Dell GX620 | User Guide - Page 214
www.dell.com | support.dell.com Video Type Audio Type Stereo conversion Controllers Drives Expansion Bus Bus type Bus speed Drives Externally accessible Internally accessible Connectors External connectors: Serial Parallel Video Network adapter USB Audio System board connectors: Serial ATA Fan - Dell GX620 | User Guide - Page 215
and system diagnostics Controls and Lights Power control Power light Power supply status light Hard-drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Standby power light push button green light - Blinking green - Dell GX620 | User Guide - Page 216
www.dell.com | support.dell.com Power Voltage Backup battery Physical Without cable cover: Height Width Depth Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage 216 auto-sensing power supplies - 90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 - Dell GX620 | User Guide - Page 217
Environmental Altitude: Operating Storage -15.2 to 3048 m (-50 to 10,000 ft) -15.2 to 10,668 m (-50 to 35,000 ft) 217 - Dell GX620 | User Guide - Page 218
www.dell.com | support.dell.com 218 - Dell GX620 | User Guide - Page 219
the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching - Dell GX620 | User Guide - Page 220
www.dell.com | support.dell.com 220 - Dell GX620 | User Guide - Page 221
section, follow the safety instructions in the Product Information Guide. You can install a Dell™ portable device such as a floppy drive, CD/DVD drive, or second hard drive in the module bay. Your Dell computer ships with either a CD/DVD drive or an airbay (filler blank) installed in the module bay - Dell GX620 | User Guide - Page 222
www.dell.com | support.dell.com 1 1 module locking switch 3 Press the device latch release so that the latch release pops out. 1 1 device latch release 222 - Dell GX620 | User Guide - Page 223
locked position. 7 If you removed the cover to lock the device in the module bay, replace the computer cover. Installing a Device When Your Computer Is Running Microsoft® Windows® 1 If a device is installed in the module bay, double-click the Safely Remove Hardware icon on the taskbar. 2 Click the - Dell GX620 | User Guide - Page 224
www.dell.com | support.dell.com Securing a Device in the Module Bay 1 To secure a device in the module bay, your computer is equipped with a module locking switch. To use this switch: a Remove the computer cover. b Gently press the module locking switch down until it locks into place. c Replace the - Dell GX620 | User Guide - Page 225
1 2 1 bottom of computer 2 device locking screw 225 - Dell GX620 | User Guide - Page 226
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Drives Your computer supports: • One serial ATA hard drive • One optional D-module CD/DVD drive, second hard drive, or floppy drive in the module bay General Installation Guidelines NOTE: For information on installing D-module drives, see the documentation that came with your optional device. Serial - Dell GX620 | User Guide - Page 228
www.dell.com | support.dell.com Power Cable Connectors System Board Power Connector 1 Serial ATA Power Connector 1 2 2 1 power cable 2 power input connector Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull-tab and pull until the connector - Dell GX620 | User Guide - Page 229
you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the power supply before removing the hard drive. NOTICE: To prevent static damage to components inside your - Dell GX620 | User Guide - Page 230
www.dell.com | support.dell.com 1 2 3 4 1 hard drive 2 drive rails (2) 3 power cable connector 4 data cable connector 6 Remove the data and power cables from the drive connectors. 7 Remove the drive rails from the existing hard drive, and attach the drive rails to the replacement hard drive. 230 - Dell GX620 | User Guide - Page 231
-in hole on the other connector. When connecting cables to a drive, ensure that the connectors are oriented properly before you attach the cables to the drive. 8 Attach the data and power cables to the hard drive connectors, ensuring that the connectors are properly oriented before connecting them - Dell GX620 | User Guide - Page 232
the computer. 13 Partition and logically format your drive before you proceed to the next step. For instructions, see the documentation that came with your operating system. 14 Test the hard drive by running the Dell Diagnostics. 15 Install your operating system on the hard drive. For instructions - Dell GX620 | User Guide - Page 233
safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the in "Before You Begin." 2 Remove the fan shroud by lifting the fan shroud up and away from the computer. 1 1 fan shroud CAUTION: The heat sink can get extremely - Dell GX620 | User Guide - Page 234
www.dell.com | support.dell.com 3 Remove the heat sink. a Remove the memory module (see "Replacing/Adding Additional Memory") closest to the heat sink. b Press the release lever on the retention base until the heat sink is released. 1 2 3 4 1 top of heat sink 2 heat sink 3 - Dell GX620 | User Guide - Page 235
NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When replacing the processor, do not touch any of the pins , and do not use excessive force when you install the processor. 9 Set the processor lightly in the socket and ensure that the processor is - Dell GX620 | User Guide - Page 236
www.dell.com | support.dell.com 2 1 9 3 4 5 6 8 7 1 processor cover 2 tab 3 processor 4 processor socket 5 center cover latch 6 release lever 7 front alignment-notch 8 socket and processor pin-1 indicator 9 rear alignment-notch If you are installing a processor replacement kit from Dell, - Dell GX620 | User Guide - Page 237
1 2 3 1 heat sink 2 retention base 3 release lever 12 Replace the fan shroud. 13 Replace the computer cover. 14 Replace the cable cover, if used. 237 - Dell GX620 | User Guide - Page 238
www.dell.com | support.dell.com 238 - Dell GX620 | User Guide - Page 239
The computer chassis with the chassis intrusion feature installed and enabled has been opened or the chassis intrusion alert has been cleared. CPU: Emergency Shutdown Event The processor temperature is too hot and the power supply has shut down. Cooling Device: Generic Critical The fan speed - Dell GX620 | User Guide - Page 240
as listening for thermal alerts from temperature probes or hard-drive failure alerts from storage devices. • Change the state of your computer, such as updating its BIOS or shutting it down remotely. A managed system is one that has Dell OpenManage Client Instrumentation set up on a network that - Dell GX620 | User Guide - Page 241
-stranded cable with an attached locking device and key. The documentation that comes with the device contains instructions for installing it. Password Protection NOTICE: Although passwords provide security for the data on your computer, they are not foolproof. If your data requires more security - Dell GX620 | User Guide - Page 242
www.dell.com | support.dell.com Option Settings You cannot change or enter a new system password if either of the following two options is displayed: • Set - A system password is assigned. • Disabled - The system password is disabled by a jumper setting on the system board. You can only assign a - Dell GX620 | User Guide - Page 243
Incorrect password. ** Number of unsuccessful password attempts: 3 System halted! Must power down. Even after your computer is turned off and on, the previous message is displayed each time you - The administrator password is disabled by a jumper setting on the system board. Advanced Features 243 - Dell GX620 | User Guide - Page 244
www.dell.com | support.dell.com You can only assign an administrator password when the following option is displayed: • Not Set - No administrator password is assigned and the password jumper on the system board is in the enabled position (the default setting). Assigning an Administrator Password - Dell GX620 | User Guide - Page 245
the current amount of memory or set the type of hard drive installed Before you use system setup, it is recommended that you write down the system setup screen information for future reference. Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press - Dell GX620 | User Guide - Page 246
setup window. make changes to your settings. The field is a scrollable list Use the right- and left-arrow keys to highlight an option. Press containing features that to make that selection active. define the configuration of your computer, including installed hardware, power conservation - Dell GX620 | User Guide - Page 247
your computer and installed devices, the items listed in this section may or may not appear. System System Info CPU Info Memory Info Date/Time Boot Sequence Drives Diskette Drive Drive 0 through Drive n Module Bay Drive Controller Error Reporting Lists the computer name, BIOS version, and service - Dell GX620 | User Guide - Page 248
dell.com | support.dell.com SATA Operation SATA Reporting Onboard Devices Integrated NIC Integrated Audio LPT Port Mode LPT Port Address PCI Slots Serial Port #1 Serial Port #2 USB USB Disable Configures the operation mode of the integrated hard-drive controller. Normal - The hard-drive controller - Dell GX620 | User Guide - Page 249
video controller is primary when two video controllers are present on the computer. This setting specifies the amount of memory available to video controllers. If your computer's processor supports Hyper-Threading, this option appears in the Options List. • Quiet (default setting) - The hard drive - Dell GX620 | User Guide - Page 250
a hard drive installed in the module bay that supports hard-drive passwords. If no hard drive is installed in the module bay, or if one is installed that does not support a hard-drive password, this option will not display. NOTE: This option is only available for the ultra small form factor computer - Dell GX620 | User Guide - Page 251
This setting will restore the computer's factory-installed default settings. The options are Cancel and Continue/Reset CMOS. Event Log Displays the system event log. BIOS Update Select the location of the BIOS update file. The options are Floppy Disk or Hard Drive. Advanced Features 251 - Dell GX620 | User Guide - Page 252
generates an error message. Changing Boot Sequence for the Current Boot You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Drivers and Utilities CD, but you want the computer to boot from the hard drive when the - Dell GX620 | User Guide - Page 253
to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again. The Boot Device documentation. Memory Key 1 Insert the memory key into a USB port and restart the computer. 2 When F12 = Boot Menu appears in the upper-right corner of the screen, press . The BIOS - Dell GX620 | User Guide - Page 254
Information Guide. NOTICE: This process erases both the system and administrator passwords. 1 Follow the procedures in "Before You Begin." 2 Locate the 2-pin password jumper (PSWD) on the system board, and remove the jumper to clear the password. Mini Tower Computer Desktop Computer 254 Advanced - Dell GX620 | User Guide - Page 255
Small Form Computer Ultra Small Form Factor Computer Advanced Features 255 - Dell GX620 | User Guide - Page 256
the Microsoft® Windows® desktop appears on your computer, shut down your computer. 6 Turn off the monitor and disconnect it from the electrical outlet. 7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board. 8 Open the computer cover - Dell GX620 | User Guide - Page 257
the cooling fans. However, system memory remains active. • Hibernate. This sleep mode reduces power consumption to a minimum by writing all data in system memory to a hard drive and then removing system power. Waking up from this mode restarts the computer, and the memory contents are restored - Dell GX620 | User Guide - Page 258
Wake Up. The following table lists the sleep modes and the methods you can use to wake the computer from each mode. Sleep Mode Standby Hibernate Shutdown Wake-Up Methods (Windows XP) • Press the power button • Auto power on • Move or click the mouse • Type on the keyboard • USB device activity - Dell GX620 | User Guide - Page 259
case, you must enter system setup and reset the configuration options. CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions - Dell GX620 | User Guide - Page 260
www.dell.com | support.dell.com NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage - Dell GX620 | User Guide - Page 261
c Press the battery straight down into the connector until it snaps into place. 6 Replace the computer cover. 7 Enter system setup and restore the settings you recorded in step 1. 8 Properly dispose of the old battery as described in the Product Information Guide. Battery 261 - Dell GX620 | User Guide - Page 262
www.dell.com | support.dell.com 262 Battery - Dell GX620 | User Guide - Page 263
that restrict access to the system board (CD/DVD drive(s), floppy drive, hard drive, I/O panel (except for small form factor computer). 7 Remove the processor and heat sink assembly: • Remove the mini tower processor and heat sink assembly. • Remove the desktop processor and heat sink assembly - Dell GX620 | User Guide - Page 264
www.dell.com | support.dell.com Mini Tower System Board Screws 1 2 1 mini tower system board 2 screws (10) 264 Replacing the System Board - Dell GX620 | User Guide - Page 265
Desktop System Board Screws 1 2 1 desktop system board 2 screws (10) Replacing the System Board 265 - Dell GX620 | User Guide - Page 266
www.dell.com | support.dell.com Small Form Factor System Board Screws 1 2 1 small form factor system board 2 screws (8) Place the system board assembly that you just removed next to the replacement system board to ensure it is identical. Replacing the System Board: Mini Tower, Desktop, and Small - Dell GX620 | User Guide - Page 267
computer: • Mini Tower Computer Specifications • Desktop Computer Specifications • Small Form Factor Computer Specifications • Ultra Small Form Factor Computer Specifications NOTICE: Before you install new memory modules, download the most recent BIOS for your computer from the Dell Support website - Dell GX620 | User Guide - Page 268
dell.com | support.dell.com Be sure to install a single memory module in DIMM1, the connector closest to the processor, before you install modules in the other connectors. NOTE: The ultra small form factor computer has only two slots which are considered an interleaved pair. The mini tower, desktop - Dell GX620 | User Guide - Page 269
of installed memory is available for use by the operating system. Removing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: If you remove your original memory modules from the computer during a memory - Dell GX620 | User Guide - Page 270
www.dell.com | support.dell.com Replacing/Adding Additional Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from - Dell GX620 | User Guide - Page 271
changed. Strike the F1 key to continue, F2 to run the setup utility 7 Press to enter system setup and check the value for System Memory. The computer should have changed the value of System Memory to reflect the newly installed memory. Verify the new total. If it is correct, skip to step - Dell GX620 | User Guide - Page 272
electrical outlets. Open the computer cover and check the installed memory modules to ensure that they are seated properly in their sockets. Then repeat steps 5, 6, and 7. 9 When the System Memory total is correct, press to exit system setup. 10 Run the Dell Diagnostics to verify that the - Dell GX620 | User Guide - Page 273
the safety instructions in the Product Information Guide. 1 Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2 Ensure that no tools or extra parts are left inside the computer. 3 To - Dell GX620 | User Guide - Page 274
www.dell.com | support.dell.com 274 Replacing the Computer Cover - Dell GX620 | User Guide - Page 275
instructions located in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 5 Re-center the - Dell GX620 | User Guide - Page 276
dell.com | support.dell.com CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive. If you notice problems for CDs are safe to use on DVDs. 276 Cleaning Your Computer - Dell GX620 | User Guide - Page 277
in this section, follow the safety instructions in the Product Information Guide. NOTICE: You must use Microsoft® Windows® XP Service Pack 1 or later when you reinstall the Microsoft Windows XP operating system. NOTE: If you installed a unique image on your computer or if you had to reinstall your - Dell GX620 | User Guide - Page 278
ship with certain computers. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under - Dell GX620 | User Guide - Page 279
the driver for your computer. To view a list of all available drivers for your computer, click Drivers in the Topic drop-down menu. To access the help files on the Drivers and Utilities CD, click the question mark button or the Help link at the top of the screen. Using Microsoft® Windows® XP System - Dell GX620 | User Guide - Page 280
Microsoft Windows XP NOTICE: You must use Windows XP Service Pack 1 or later when you reinstall your operating system. Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver - Dell GX620 | User Guide - Page 281
on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that - Dell GX620 | User Guide - Page 282
dell.com | support.dell.com 4 If you want to install a new copy of Windows XP, press to select that option. 5 Press to select the highlighted partition (recommended), and follow the instructions on the screen. The Windows XP hard drive and the speed of your computer computer computer? - Dell GX620 | User Guide - Page 283
21 Reinstall your programs. NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve. Reinstalling Drivers and the Operating System 283 - Dell GX620 | User Guide - Page 284
www.dell.com | support.dell.com 284 Reinstalling Drivers and the Operating System - Dell GX620 | User Guide - Page 285
www.dell.com | support.dell.com Solving Problems Battery Problems Fill out the Diagnostics Checklist before you complete these checks. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the - Dell GX620 | User Guide - Page 286
MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC - See "Power Management." Hard drive problems RUNNING THE DELL IDE HARD DRIVE DIAGNOSTICS - The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or confirm a hard drive failure. 1 Turn on your computer (if your - Dell GX620 | User Guide - Page 287
DSS utility. DSS is available on your Drivers and Utilities CD and at support.dell.com. NOTE: You must use Microsoft® Windows® XP Service Pack 1 or later when you reinstall Windows XP. The computer does not start up CHECK THE DIAGNOSTIC LIGHTS ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE - Dell GX620 | User Guide - Page 288
installation instructions in its documentation or on a floppy disk or CD. CHECK THE SOFTWARE DOCUMENTATION - If necessary, uninstall and then reinstall the program. A solid blue screen appears ENSURE THAT THE ORIGINAL INSTALLED VERSION OF WINDOWS XP IS INSTALLED ON YOUR COMPUTER TURN THE COMPUTER - Dell GX620 | User Guide - Page 289
TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU RUN THE DELL DIAGNOSTICS - If all tests run successfully, the error condition is related to a software problem. Memory Problems NOTE: Your computer might emit - Dell GX620 | User Guide - Page 290
www.dell.com | support.dell.com IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines. • Run the Dell Diagnostics. Mouse Problems CAUTION: - Dell GX620 | User Guide - Page 291
Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING - See "Diagnostic Lights - Dell GX620 | User Guide - Page 292
or incorrectly installed. • Remove and then reinstall the memory modules. • Remove and then reinstall any cards. • Remove and then reinstall the graphics card, if applicable. IF THE POWER LIGHT IS BLINKING AMBER - The computer is receiving electrical power, but an internal power problem might exist - Dell GX620 | User Guide - Page 293
to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again. 3 Under System Management, select the Maintenance option and follow the directions on the screen. Serial or Parallel Device Problems Fill out the Diagnostics Checklist as you complete these - Dell GX620 | User Guide - Page 294
THE DELL DIAGNOSTICS Sound and Speaker Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. No sound from speakers NOTE: The volume control - Dell GX620 | User Guide - Page 295
lights, or halogen lamps to check for interference. RUN THE SPEAKER DIAGNOSTICS REINSTALL THE AUDIO DRIVER CHECK THE DEVICE OPTION SETTING - Enter system setup and ensure that the Audio Controller option is set to On. Exit system setup and restart your computer. Enter system setup RUN THE DELL - Dell GX620 | User Guide - Page 296
www.dell.com | support.dell.com ADJUST THE WINDOWS VOLUME CONTROL - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. 296 Solving Problems - Dell GX620 | User Guide - Page 297
monitor is faulty. CHECK THE DIAGNOSTIC LIGHTS CHECK THE CARD SETTING -Enter system setup and ensure that Primary Video option is set correctly. Exit system setup and restart your computer. RUN THE MONITOR SELF-TEST - Check the monitor documentation for more information. Solving Problems 297 - Dell GX620 | User Guide - Page 298
www.dell.com | support.dell.com If the screen is difficult to read CHECK THE MONITOR SETTINGS - See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. MOVE THE SUBWOOFER AWAY FROM THE - Dell GX620 | User Guide - Page 299
. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System CD. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings. 4 On the - Dell GX620 | User Guide - Page 300
been applied, the Finished screen appears. 3 Click Finished and restart the new computer. User Accounts and Fast User Switching Adding User Accounts After the Microsoft Windows XP operating system is installed, the administrator or a user with administrator rights can create additional user accounts - Dell GX620 | User Guide - Page 301
connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP SP1. 4 Complete the checklist and required preparations. 5 Return to the Network Setup Wizard and follow the instructions on the screen. Microsoft® Windows® XP Features 301 - Dell GX620 | User Guide - Page 302
www.dell.com | support.dell.com 302 Microsoft® Windows® XP Features - Dell GX620 | User Guide - Page 303
you always have a bootable CD or floppy disk available. Your Drivers and Utilities or Resource CD is a bootable CD. B O O T A B L E D I S K - A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or - Dell GX620 | User Guide - Page 304
computer components that are connected to the system bus operate. COA - Certificate of Authenticity - The Windows alpha-numeric code located on a sticker on your computer a disk drive, printer, or keyboard that is installed in or connected to your computer. D E V I C E D R I V E R - See driver. D I - Dell GX620 | User Guide - Page 305
system board (in some computers) where you insert an expansion card, connecting it to the system bus. E X P R E S S S E R V I C E C O D E - A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may - Dell GX620 | User Guide - Page 306
A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HT ML - hypertext markup language - A set of codes inserted - Dell GX620 | User Guide - Page 307
electronic components are fabricated for use in computer, audio, and video equipment. I DE - integrated device electronics - An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. I N F R A R E D S E N S O R - A port that allows you to transfer - Dell GX620 | User Guide - Page 308
that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. MO NI T OR - The high-resolution TV-like device that displays computer output. MO US E - A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse over a hard - Dell GX620 | User Guide - Page 309
devices are Plug and Play compliant. POS T - power-on self-test - Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up - Dell GX620 | User Guide - Page 310
, the video controller and its drivers, and the amount of video memory installed in the computer. S - V I DE O T V- O UT - A connector used to attach a TV or digital audio device to the computer. SXG A - super-extended graphics array - A video standard for video cards and controllers that supports - Dell GX620 | User Guide - Page 311
. UXGA - ultra extended graphics array - A video standard for video cards and controllers that supports resolutions up to 1600 x 1200. V V I D E O C O N T R O L L E R - The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the - Dell GX620 | User Guide - Page 312
up to 100 MB of data. X XGA - extended graphics array - A video standard for video cards and controllers that supports resolutions up to 1024 x 768. Z ZI F - zero insertion force - A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either - Dell GX620 | User Guide - Page 313
: The Dell Diagnostics works only on Dell™ computers. Enter system setup, review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities - Dell GX620 | User Guide - Page 314
down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. Your - Dell GX620 | User Guide - Page 315
not display the names of all the components installed on your computer or all devices attached to your computer. Allows you to customize the test by changing the test settings. 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD - Dell GX620 | User Guide - Page 316
monitor or the graphics card may Check the diagnostic lights to see if the be faulty or incorrectly installed. specific problem is identified. See "Video and Monitor Problems." Solid green power light and no beep code but the computer locks up during POST An integrated system board device may - Dell GX620 | User Guide - Page 317
Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4"on the front or back panel. The lights can be - Dell GX620 | User Guide - Page 318
graphics card, remove the card, reinstall it, and then restart the computer. • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell. A possible floppy or hard drive failure - Dell GX620 | User Guide - Page 319
the hard drive, CD drive, and DVD drive. • Check the computer message that appears on your monitor screen. • If the problem persists, contact Dell. After POST is complete, all four diagnostic None. lights turn green briefly before turning off to indicate normal operating condition. Beep Codes Your - Dell GX620 | User Guide - Page 320
A20 failure Unexpected interrupt in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure 320 Troubleshooting Tools and Utilities - Dell GX620 | User Guide - Page 321
documentation for installation instructions. ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [nnnn]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT - Contact Dell and report the checkpoint code (nnnn) to the support - Dell GX620 | User Guide - Page 322
Dell Diagnostics. DISKETTE WRITE PROTECTED - Slide the write-protect notch on the floppy disk to the open position. DRIVE NOT READY - Put a floppy disk in the drive. GATE A20 FAILURE - See "Lockups and Software Problems." HARD-DISK CONFIGURATION ERROR - HARD-DISK CONTROLLER FAILURE - HARD-DISK DRIVE - Dell GX620 | User Guide - Page 323
sequence information is correct. NO BOOT SECTOR ON HARD-DISK DRIVE -Enter system setup and ensure that the computer configuration information for the hard drive is correct. NO TIMER TICK INTERRUPT - Run the Dell Diagnostics. NON-SYSTEM DISK OR DISK ERROR - Replace the floppy disk with one that has - Dell GX620 | User Guide - Page 324
on the floppy disk or hard drive. See Windows Help for instructions. • If a large number of sectors are defective, back up the data (if possible), and then reformat the floppy disk or hard drive. SEEK ERROR - See "Drive Problems." SHUTDOWN FAILURE - Run the Dell Diagnostics. TIME-OF-DAY CLOCK - Dell GX620 | User Guide - Page 325
the Device Manager. See the documentation that came with the device for information on configuring the device. To resolve incompatibilities using the Windows XP Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click - Dell GX620 | User Guide - Page 326
www.dell.com | support.dell.com 326 Troubleshooting Tools and Utilities - Dell GX620 | User Guide - Page 327
installation and troubleshooting procedures. 5 If the preceding steps have not resolved the problem, contact Dell. NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures. NOTE: Dell's Express Service Code system - Dell GX620 | User Guide - Page 328
, see the contact numbers for your region. Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers. 328 Getting - Dell GX620 | User Guide - Page 329
for the return. 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for - Dell GX620 | User Guide - Page 330
relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, read the safety instructions in your Product Information Guide. 330 Getting Help - Dell GX620 | User Guide - Page 331
system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting - Dell GX620 | User Guide - Page 332
telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table - Dell GX620 | User Guide - Page 333
and desktops) Technical Support (servers and workstations) Corporate Sales Transaction Sales Fax Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: [email protected] Country Code: 43 Technical Support for Inspiron XPS computers only - Dell GX620 | User Guide - Page 334
Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Country Code: 32 City Code: 2 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support for Inspiron XPS computers only Technical - Dell GX620 | User Guide - Page 335
Code Country Code City Code Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Department Name or Service Area, Website and E-Mail Address General Support Sales, Customer Support, and Technical Support Technical Support website: support.dell - Dell GX620 | User Guide - Page 336
Support Website: support.euro.dell.com E-mail: [email protected] Technical Support Customer Care Fax Tech Fax Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/dk/da/emaildell/ Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers - Dell GX620 | User Guide - Page 337
Code: 49 City Code: 6103 Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer - Dell GX620 | User Guide - Page 338
Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax General Support General Support General Support Website: support.ap.dell.com Technical Support E-mail: [email protected] Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell - Dell GX620 | User Guide - Page 339
Code: 00 Country Code: 39 City Code: 02 Jamaica Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: [email protected] Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers U.K. Technical Support - Dell GX620 | User Guide - Page 340
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 Department Name or Service Area, Website and E- - Dell GX620 | User Guide - Page 341
.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Area Codes - Dell GX620 | User Guide - Page 342
Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 New Zealand International Access Code: 00 Country Code: 64 General Support General Support Website: support.euro.dell.com Technical Support for Inspiron XPS computers - Dell GX620 | User Guide - Page 343
Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 Portugal International Access Code: 00 Country Code: 351 Department Name or Service Area, Website and E-Mail Address General Support Website: support.euro.dell.com E-mail: support.euro.dell.com/no/no/emaildell/ Technical - Dell GX620 | User Guide - Page 344
Access Code: 09/091 Country Code: 27 City Code: 11 Southeast Asian and Pacific Countries Department Name or Service Area, Website and E-Mail Address Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell - Dell GX620 | User Guide - Page 345
(Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell - Dell GX620 | User Guide - Page 346
Sales Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales Transaction Sales General Support General Support Area Codes, Local Numbers - Dell GX620 | User Guide - Page 347
Code Country Code City Code U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 Uruguay Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Customer Care website: support.euro.dell - Dell GX620 | User Guide - Page 348
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 Department Name or Service Area, Website and E-Mail Address Automated Order-Status Service AutoTech (portable and desktop computers) - Dell GX620 | User Guide - Page 349
Warranty Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document - Dell GX620 | User Guide - Page 350
www.dell.com | support.dell.com 350 Warranty - Dell GX620 | User Guide - Page 351
circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Product Information Guide that came with your computer. Dell™ computer systems are designed, tested, and - Dell GX620 | User Guide - Page 352
radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause harmful interference with covered in this document in compliance with FCC regulations: • Model numbers: DCTR, DCNE, DCSM, DCCY • Company name: Dell Inc. One Dell Way Round Rock
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Dell™ OptiPlex™ GX620 User’s Guide