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Dell™ Inspiron™ 1720 Owner's Manual Model PP22X www.dell.com | support.dell.com - Dell Inspiron 1720 | View - Page 2
. Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are trademarks of Dell Inc.; Intel is a registered trademark and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered - Dell Inspiron 1720 | View - Page 3
27 Right Side View 28 Back View 31 Bottom View 33 2 Setting Up Your Computer 35 Connecting to the Internet 35 Setting Up Your Internet Connection 36 Transferring Information to a New Computer . . . . . 37 Windows Easy Transfer 37 Setting Up a Printer 37 Printer Cable 38 Connecting a USB - Dell Inspiron 1720 | View - Page 4
Power Protection Devices 39 Surge Protectors 39 Line Conditioners 40 Uninterruptible Power Supplies 40 3 Using the Keyboard and Touch Pad . . . . 41 Numeric Keypad 41 Key Combinations 41 System Functions 41 Display Functions 41 Battery 41 Power Management 42 Microsoft® Windows® Logo Key - Dell Inspiron 1720 | View - Page 5
47 Checking the Battery Charge 48 Dell QuickSet Battery Meter 48 Microsoft® Windows® Battery Meter 49 Charge Gauge 49 Low-Battery Warning 50 Conserving Battery Power 50 Configuring Power Management Settings . . . . . 50 Using the Sleep Power State 51 Charging the Battery 51 Replacing the - Dell Inspiron 1720 | View - Page 6
Connecting Your Computer to a TV or Audio Device 63 S-Video and Standard Audio 65 S-Video and S/PDIF Digital Audio 66 Removing an ExpressCard or Blank 81 8 Using the Memory Card Reader 83 Memory Card Blanks 83 Installing a Memory Card 83 Removing a Memory Card or Blank 84 9 Setting Up and - Dell Inspiron 1720 | View - Page 7
. . . 92 Enabling/Disabling the Dell Mobile Broadband Card 93 Dell Wi-Fi Catcher™ Network Locator 94 10 Securing Your Computer 95 Security Cable Lock 95 Passwords 95 If Your Computer is Lost or Stolen 97 11 Troubleshooting 99 Dell Technical Update Service 99 Dell Diagnostics 99 Contents 7 - Dell Inspiron 1720 | View - Page 8
Dell Support 3 104 DellConnect 105 Network Assistant 106 PC TuneUp 106 PC CheckUp 106 Drive Problems 107 Optical drive problems 107 Hard drive problems 108 E-Mail, Modem, and Internet Problems 109 Error Messages 110 ExpressCard Problems 115 IEEE 1394 Device Problems 116 Keyboard Problems - Dell Inspiron 1720 | View - Page 9
is readable 129 Drivers 129 What is a Driver 129 Identifying Drivers 130 Reinstalling Drivers and Utilities 130 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 132 Restoring Your Operating System 133 Using Windows Vista System Restore 134 Contents - Dell Inspiron 1720 | View - Page 10
Your Computer 138 Hard Drive 139 Removing the Hard Drive 140 Replacing the Hard Drive 141 Returning a Hard Drive to Dell 142 Optical Drive 142 Removing the Optical Drive 142 Replacing the Optical Drive 143 Hinge Cover 143 Removing the Hinge Cover 144 Replacing the Hinge Cover 144 Keyboard - Dell Inspiron 1720 | View - Page 11
Card With Bluetooth® Wireless Technology 164 Removing the Card 164 Replacing the Card 165 Coin-Cell Battery 165 Removing the Coin-Cell Battery 166 Replacing the Coin-Cell Battery 166 13 Dell™ QuickSet Features 167 14 Traveling With Your Computer 169 Identifying Your Computer 169 Packing - Dell Inspiron 1720 | View - Page 12
. . 174 Before You Call 175 Contacting Dell 177 16 Specifications 179 A Appendix 187 Using the System Setup Program 187 Viewing the System Setup Screen 188 System Setup Screen 188 Commonly Used Options 188 Cleaning Your Computer 190 Computer, Keyboard, and Display 190 Touch Pad 191 Mouse - Dell Inspiron 1720 | View - Page 13
Dell Technical Support Policy (U.S. Only 192 Definition of "Dell-Installed" Software and Peripherals 193 Definition of "Third-Party" Software and Peripherals 193 FCC Notice (U.S. Only 193 FCC Class B 193 Macrovision Product Notice 194 Glossary 195 Index 213 Contents 13 - Dell Inspiron 1720 | View - Page 14
14 Contents - Dell Inspiron 1720 | View - Page 15
my computer • Device documentation • Notebook System Software (NSS) Drivers and Utilities Media Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 130) or run the Dell - Dell Inspiron 1720 | View - Page 16
Information Guide • How to set up my computer Setup Diagram • Service Tag and Express Service Code • Microsoft® Windows® Product Key Service Tag and Microsoft Windows Product Key These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell - Dell Inspiron 1720 | View - Page 17
memory, hard drive, and operating system • Customer Care - Contact information, service call and order status, and warranty and repair information • Service and support - Service call status, support history, service contract, and online discussions with support • Dell Technical Update Service - Dell Inspiron 1720 | View - Page 18
Here • Software upgrades and troubleshooting Dell Support Utility hints - Frequently asked questions, hot topics, and general health of your computing environment The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time - Dell Inspiron 1720 | View - Page 19
133. After you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer. Your operating system product key label is located on your computer. NOTE: The color of your operating system installation media varies according to - Dell Inspiron 1720 | View - Page 20
20 Finding Information - Dell Inspiron 1720 | View - Page 21
controller configuration: 1 Click Start , and then click Help and Support. 2 Under Pick a Task, click Use Tools to view your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. From the My Computer Information - Hardware screen, you can view the type of - Dell Inspiron 1720 | View - Page 22
Front View 1 2 3 4 14 13 5 12 6 7 11 10 9 8 22 About Your Computer - Dell Inspiron 1720 | View - Page 23
7 device status lights 9 consumer IR 11 touch pad buttons 13 keyboard status lights 2 camera (optional) 4 display 6 keyboard 8 touch pad 10 media control buttons 12 Dell™ MediaDirect™ button 14 digital array microphones C A M E R A I N D I C A T O R - Indicates that the camera is turned on. Based - Dell Inspiron 1720 | View - Page 24
DEVICE STATUS LIGHTS The blue lights located to the right of the keyboard indicate the following: Power light - Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Hard drive activity light - Turns on when the computer reads or writes data. NOTICE: To - Dell Inspiron 1720 | View - Page 25
Bluetooth Radio. To quickly enable or disable all wireless devices, use the wireless switch (see "wireless switch" on page 27). If the computer is connected to an electrical outlet, the - Solid blue: The battery is charging. - Flashing blue: The battery is almost fully charged. - Off: The battery - Dell Inspiron 1720 | View - Page 26
N - Press the Dell MediaDirect button to launch Dell MediaDirect (see "Using Dell MediaDirect™" on page 62). KEYBOARD STATUS LIGHTS The blue lights located above the keyboard indicate the following: 9 Y M I C R O P H O N E S - Built-in microphone for conferencing and chat. 26 About Your Computer - Dell Inspiron 1720 | View - Page 27
Left Side View 1 2 3 4 56 1 security cable slot 3 hard drive 5 wireless switch 2 air vents 4 ExpressCard slot 6 Wi-Fi Catcher light S E C U R I T Y C A B L E S L O T - Lets you attach a commercially available antitheft device to the computer (see "Security Cable Lock" on page 95). CAUTION: - Dell Inspiron 1720 | View - Page 28
position 4 Wi-Fi Catcher light Disables wireless devices. Enables wireless devices. Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page Locator light appears only when the system is switched off and Wi-Fi is activated in BIOS. Right Side View 123 11 10 9 8 7 6 - Dell Inspiron 1720 | View - Page 29
1 battery status light 3 power light 5 network connector (RJ-45) 7 IEEE 1394 connector 9 eject button 11 audio connectors AUDIO CONNECTORS 2 hard drive activity light 4 USB connectors (2) 6 video connector 8 8-in-1 memory card reader 10 optical drive Attach headphones to the connector. Attach a - Dell Inspiron 1720 | View - Page 30
network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device user's guide supplied with your computer. USB CONNECTORS Connect USB devices, such as a mouse, keyboard, or printer. 30 About Your - Dell Inspiron 1720 | View - Page 31
USB connector S-VIDEO TV-OUT CONNECTOR 4 5 2 USB connectors (2) 4 modem connector (RJ-11) Connects your computer to a TV. Also connects digital audio-capable devices using the TV/digital audio adapter cable. USB CONNECTORS Connect USB devices, such as a mouse, keyboard, or printer. About Your - Dell Inspiron 1720 | View - Page 32
the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly, but gently to help prevent damage to the cable. MODEM CONNECTOR (RJ-11) Connect the - Dell Inspiron 1720 | View - Page 33
Bottom View 1 10 9 8 2 3 4 7 1 left speaker 3 memory module/coin-cell battery compartment 5 wireless mini card compartment 7 battery charge/health gauge 9 air vents 6 5 2 consumer IR 4 right speaker 6 battery 8 battery release latches (2) 10 hard drive About Your Computer 33 - Dell Inspiron 1720 | View - Page 34
charge (see "Checking the Battery Charge" on page 48). B A T T E R Y R E L E A S E L A T C H E S - Releases the battery (see "Replacing the Battery" on page 52 for instructions). CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer - Dell Inspiron 1720 | View - Page 35
Internet access through a satellite television system. • Dial-up connections that computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions - Dell Inspiron 1720 | View - Page 36
any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. NOTE: If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 109. If you cannot connect to the Internet - Dell Inspiron 1720 | View - Page 37
5 Follow the instructions in the Windows Easy Transfer wizard. Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers - Dell Inspiron 1720 | View - Page 38
purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer's shipping box. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Attach the - Dell Inspiron 1720 | View - Page 39
the printer driver, see "Reinstalling Drivers and Utilities" on page 130 and the documentation that came with your printer. 6 Click Add a local printer or Add a network, wireless, or Bluetooth printer. 7 Follow the instructions in the Add Printer Wizard. Power Protection Devices Several devices are - Dell Inspiron 1720 | View - Page 40
the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while - Dell Inspiron 1720 | View - Page 41
Key Combinations System Functions Display Functions Opens the Task Manager window. and up-arrow key and down-arrow key Battery F3> Displays the Dell™ QuickSet Battery Meter (see "Dell QuickSet Battery Meter" on page 48). Using the Keyboard and Touch Pad 41 - Dell Inspiron 1720 | View - Page 42
. Opens the Search Results-Computer dialog box (if the computer is connected to a network). Opens the System Properties dialog box. Dell™ QuickSet Key Combinations If Dell QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or activating power management - Dell Inspiron 1720 | View - Page 43
cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice. Using the Keyboard and Touch Pad 43 - Dell Inspiron 1720 | View - Page 44
or adjust the touch pad settings. 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Mouse. 4 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. 5 Click OK to save the settings - Dell Inspiron 1720 | View - Page 45
and the external device simultaneously. Setting Display Resolution and Refresh Rate NOTE: If you change the display resolution from the current settings, the image may appear blurry or text may be hard to read if you change the resolution to one not supported by your computer and display. Before - Dell Inspiron 1720 | View - Page 46
, both the video card and the display must support the program, and the necessary video drivers must be installed. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette - Dell Inspiron 1720 | View - Page 47
with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE: Because the battery may not be fully charged, use the - Dell Inspiron 1720 | View - Page 48
the battery charge on your computer using any one of the following methods: • Dell QuickSet Battery Meter • Microsoft Windows® battery meter icon area located in the notification • Battery charge/health gauge located on the battery • Low-battery warning pop-up window Dell QuickSet Battery Meter - Dell Inspiron 1720 | View - Page 49
, right-click the QuickSet icon, and then click Help. Microsoft® Windows® Battery Meter The battery meter indicates the remaining battery charge. To check the battery meter, double-click the icon in the notification area. Charge Gauge By either pressing once or pressing and holding the status button - Dell Inspiron 1720 | View - Page 50
, Sleep state begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. The computer enters Sleep state when the battery charge is at a critically low level. You can change the settings for the battery alarms in Dell QuickSet or the Power Options - Dell Inspiron 1720 | View - Page 51
management options in the Windows Power Options or Dell QuickSet, use one of the following methods: - Press the power button. - Close the display. - Press . To exit Sleep state, press the power button. Charging the Battery NOTE: Charge time is longer with the computer turned on. You can - Dell Inspiron 1720 | View - Page 52
data. To remove the battery: 1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 2 Ensure that the computer is turned off. 3 Turn the computer over. 4 Slide and click the battery release latches to keep - Dell Inspiron 1720 | View - Page 53
the removal procedure in reverse order. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 51) before you use it - Dell Inspiron 1720 | View - Page 54
54 Using a Battery - Dell Inspiron 1720 | View - Page 55
when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray and snap the disc onto - Dell Inspiron 1720 | View - Page 56
backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode - Dell Inspiron 1720 | View - Page 57
™ Media Center. It can work only with specified computers. For more details, go to the Dell Support website at support.dell.com. To play media using Dell Travel Remote: 1 Install the CR2106 coin-cell battery in your remote control. 2 Launch Windows Vista Media Center, and then click Start →Programs - Dell Inspiron 1720 | View - Page 58
For help, open Roxio Creator, and then press . The DVD drives and BD drives installed in Dell computers do not support HD-DVD media. For a list of supported media formats, see "Using Blank CD, DVD, and BD Media" on page 59. How to Copy a CD, DVD, or BD NOTE: BD media can only be copied to other - Dell Inspiron 1720 | View - Page 59
the CD, DVD, or BD: • If you have one optical drive, insert the source disc into the drive, ensure that the settings are correct, and then click the Copy Disc button to continue. The computer reads your source disc and copies the data to a temporary folder on your computer hard drive. When prompted - Dell Inspiron 1720 | View - Page 60
Drives Media Type CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD -R DL BD-R BD-RE Read Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Write Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Rewritable No Yes No No Yes Yes No No No Yes Helpful Tips • Use Microsoft® Windows - Dell Inspiron 1720 | View - Page 61
CD-R. • You cannot create audio DVDs with Roxio Creator. • Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer - Dell Inspiron 1720 | View - Page 62
depth are using too much memory and preventing media playback, adjust bit). 5 Click OK. Using Dell MediaDirect™ Dell MediaDirect is an instant-on multimedia playback mode for digital media. Press the Dell MediaDirect button, located on the hinge cover, to launch Dell MediaDirect. When your computer - Dell Inspiron 1720 | View - Page 63
the hard drive. You need the installation software to reinstall Dell MediaDirect. Contact Dell for assistance (see "Contacting Dell" on page 177). For more information on using Dell MediaDirect, use the Help menu in the Dell MediaDirect application. Connecting Your Computer to a TV or Audio Device - Dell Inspiron 1720 | View - Page 64
video-output connector 6 Y (green) component video-output connector If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations: • S-video and standard audio • Composite video and - Dell Inspiron 1720 | View - Page 65
to work with the TV. See "Enabling the Display Settings for a TV" on page 78 to ensure that the computer recognizes and works properly with the TV. Additionally, if you are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 78. S-Video and - Dell Inspiron 1720 | View - Page 66
that you want to connect. NOTE: If your TV or audio device supports S-video but not S/PDIF digital audio, you can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable). 2 Plug one end of the S-video cable into the S-video - Dell Inspiron 1720 | View - Page 67
video adapter 3 S/PDIF digital audio cable 2 S-video cable 1 Turn off the computer and the TV and/or the audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable into the S-video output - Dell Inspiron 1720 | View - Page 68
other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 78 to ensure that the - Dell Inspiron 1720 | View - Page 69
video adapter 3 standard audio cable 2 composite video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the composite video cable into the composite - Dell Inspiron 1720 | View - Page 70
the other end of the audio cable into the audio input connectors on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 78 to ensure that the - Dell Inspiron 1720 | View - Page 71
video adapter 3 standard audio cable 2 composite video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video - Dell Inspiron 1720 | View - Page 72
other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 78 to ensure that the - Dell Inspiron 1720 | View - Page 73
video adapter 3 standard audio cable 2 component video adapter 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on your computer. 3 Plug all three ends of the component video cable into the - Dell Inspiron 1720 | View - Page 74
on the other end of the audio cable into the audio input connectors on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 78 to ensure that the - Dell Inspiron 1720 | View - Page 75
Component Video and S/PDIF Digital Audio 1 2 1 S-video TV-out connector 2 composite video cable Using Multimedia 75 - Dell Inspiron 1720 | View - Page 76
video adapter 3 standard audio cable 2 composite video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on the computer. 3 Plug all three ends of the component video cable into the component - Dell Inspiron 1720 | View - Page 77
other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 78 to ensure that the - Dell Inspiron 1720 | View - Page 78
in your computer, see Windows Help and Support. To access Help and Support, click Start →Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select - Dell Inspiron 1720 | View - Page 79
mm card slot. See "Specifications" on page 179 for information on supported ExpressCards. NOTE: An ExpressCard is not a bootable device. 1 2 1 ExpressCard/34 2 ExpressCard/54 ExpressCard Blanks Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused - Dell Inspiron 1720 | View - Page 80
the computer is running. The computer automatically keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide - Dell Inspiron 1720 | View - Page 81
device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the ExpressCard. Removing an ExpressCard or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide - Dell Inspiron 1720 | View - Page 82
82 Using ExpressCards - Dell Inspiron 1720 | View - Page 83
A memory card is not a bootable device. The 8-in-1 memory card reader reads the following memory cards: • Secure Digital (SD) • Secure Digital Input/Output (SDIO) • MultiMediaCard (MMC) • Memory Stick • Memory Stick PRO • xD-Picture Card • Hi Speed-SD • Hi Density-SD Memory Card Blanks Your computer - Dell Inspiron 1720 | View - Page 84
and try again. The computer recognizes the memory card and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the memory card, if applicable. Removing a Memory Card or Blank CAUTION: Before - Dell Inspiron 1720 | View - Page 85
or broadband modem cable or set up a wireless LAN (WLAN). The Microsoft® Windows Vista™ operating system provides a wizard to help guide you through the process of networking computers. For more information about Networking, access Windows Help and Support (click Start , and then click Help and - Dell Inspiron 1720 | View - Page 86
the instructions in the wizard. Wireless Local Area Network A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called - Dell Inspiron 1720 | View - Page 87
Manager • Check the order confirmation for your computer Device Manager 1 Click Start , and then click Control Panel. 2 Click Classic View on the menu on the left side of the Control Panel. 3 Double-click Device Manager. NOTE: The User Account Control window may open. 4 Click Continue on the User - Dell Inspiron 1720 | View - Page 88
Modem 1 Contact your Internet service provider (ISP) to obtain troubleshooting information. Install the required software according to the instructions provided by the router manufacturer. 4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Windows Vista - Dell Inspiron 1720 | View - Page 89
the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of - Dell Inspiron 1720 | View - Page 90
WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up Through Dell QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer's wireless devices. To - Dell Inspiron 1720 | View - Page 91
accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user's guide in Windows Help and Support (click Start , and then click Help and Support) or on the media that accompanied your card - Dell Inspiron 1720 | View - Page 92
the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through Windows Help and Support (click Start , and then click Help and - Dell Inspiron 1720 | View - Page 93
to run the utility. in the Windows 2 Click Connect. NOTE: The Connect button changes to the Disconnect button. 3 Follow the instructions on the screen to manage the network connection with the utility. Or 1 Click Start →All Programs→Dell Wireless. 2 Click Dell Wireless Broadband and follow the - Dell Inspiron 1720 | View - Page 94
for a few seconds. The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, or in Sleep state, as long as the switch is configured through Dell QuickSet or the BIOS (system setup program) to control WiFi network connections. NOTE: The Wi-Fi Catcher Network - Dell Inspiron 1720 | View - Page 95
cable slot on your Dell computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer. Passwords Passwords prevent unauthorized access to your computer. When you first - Dell Inspiron 1720 | View - Page 96
or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection such as data encryption programs. Use the User Accounts option in the Control Panel in the Microsoft® Windows® operating system to create user accounts or to change passwords - Dell Inspiron 1720 | View - Page 97
do not know, call a law enforcement agency where you live. • If the computer belongs to a company, notify the security office of the company. • Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of - Dell Inspiron 1720 | View - Page 98
98 Securing Your Computer - Dell Inspiron 1720 | View - Page 99
on Dell computers. Enter system setup, review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 187). Start the Dell Diagnostics from your hard drive or from your Drivers and - Dell Inspiron 1720 | View - Page 100
no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media. The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. • During the assessment, answer any questions that - Dell Inspiron 1720 | View - Page 101
boot device menu appears. 4 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press . NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system - Dell Inspiron 1720 | View - Page 102
of the devices in the computer. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem - Dell Inspiron 1720 | View - Page 103
it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 177). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs - Dell Inspiron 1720 | View - Page 104
that are specific to your systems Drivers & Downloads, Upgrades and System Information • Other support and service resources such as, DellConnect The top of the Dell Support Center home page displays your system's model number along with its service tag, express service code, and warranty expiration - Dell Inspiron 1720 | View - Page 105
." In order to use DellConnect, you will need to be guided by a Dell technician. To begin a live session with a Dell technician: From the Dell Support Center home page on your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the instructions. Troubleshooting 105 - Dell Inspiron 1720 | View - Page 106
hard drive defrag, removal of unwanted and temporary files, updated security settings, verification of "good" restore points, and other maintenance activities designed to improve PC performance and security. The monthly version is available as an annual subscription and is a feature of Dell Support - Dell Inspiron 1720 | View - Page 107
"Cleaning Your Computer" on page 190. ENSURE THAT THE CD, DVD OR BD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System" on page - Dell Inspiron 1720 | View - Page 108
is running. • Ensure that the disc is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N - A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on - Dell Inspiron 1720 | View - Page 109
then listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, instructions on the screen to identify and resolve modem problems (Modem Helper is not available on certain computers). VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - Dell Inspiron 1720 | View - Page 110
E T O F A I L U R E - The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 177). C D D R I V E C O N T R O L L E R F A I L U R E - The CD drive does not respond to commands from the computer (see "Drive Problems" on page 107). 110 Troubleshooting - Dell Inspiron 1720 | View - Page 111
down the computer, remove the hard drive (see "Hard Drive" on page 139), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 99). Troubleshooting 111 - Dell Inspiron 1720 | View - Page 112
), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 99). INSERT BOOTABLE MEDIA - The operating system is - Dell Inspiron 1720 | View - Page 113
"Memory" on page 147). N O B O O T D E V I C E AVAILABLE - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E - The operating system may - Dell Inspiron 1720 | View - Page 114
NOT FOUND - The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start →Help and - Dell Inspiron 1720 | View - Page 115
TIME- O F-D A Y CLOCK STOPPED - The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 177). TI M E - O F - D A Y N O T S E T - Dell Inspiron 1720 | View - Page 116
IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - 1 Click Start →Control Panel→System and Maintenance→Device Manager. NOTE: The User - Dell Inspiron 1720 | View - Page 117
these steps, you may have a defective external keyboard. TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD - 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click Start →All Programs→ Accessories - Dell Inspiron 1720 | View - Page 118
Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start CHECK THE AC ADAPTER - Ensure that the AC adapter is firmly connected to the computer and to the electrical - Dell Inspiron 1720 | View - Page 119
- Use the Help menu to access Dell MediaDirect Help. TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DV D PLAYER - If you purchased a DVD drive with your computer, this software should already be installed. VIDEO QUALITY PROBLEMS - Turn off the Use Hardware Acceleration - Dell Inspiron 1720 | View - Page 120
software problem (see "Dell Diagnostics" on page 99). Memory Problems Fill out the "Diagnostics Checklist" on page 176 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 120 Troubleshooting - Dell Inspiron 1720 | View - Page 121
" on page 147). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 147). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 99). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules to ensure that your - Dell Inspiron 1720 | View - Page 122
user's guide are available through Windows Help and Support (click Start →Help and Support). You can also download the Dell Mobile Broadband Card Utility user's guide from support.dell.com. NOTE: The icon appears in the notification area if the computer has a Dell WWAN device installed. Double - Dell Inspiron 1720 | View - Page 123
amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes amber, the battery may be defective. Contact Dell (see "Contacting Dell" on - Dell Inspiron 1720 | View - Page 124
documentation for instructions. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer. 124 Troubleshooting - Dell Inspiron 1720 | View - Page 125
troubleshooting information. UNLOCK THE SCANNER - Ensure that your scanner is unlocked. RESTART THE COMPUTER Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R - See the scanner documentation for instructions. Sound and Speaker Problems "Reinstalling Drivers and - Dell Inspiron 1720 | View - Page 126
DRIVER - See "Reinstalling Drivers and Utilities" on page 130. R U N THE DELL D I A G N O S T I C S - See "Dell Diagnostics" on page 99. NOTE: The volume control in some MP3 players overrides the Windows Touch Pad or Mouse Problems CHECK THE TOUCH PAD Shut down the computer, disconnect the mouse - Dell Inspiron 1720 | View - Page 127
section, follow the safety instructions in the Product Information Guide. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. CHECK THE BATTERY - If you are - Dell Inspiron 1720 | View - Page 128
T L E T - Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. AD J U S T T H E P O W E R P R O P E R T I E S - Search for the keyword sleep in Windows Help and Support. S WITCH THE VIDEO IMAGE - If your computer is attached to an external monitor - Dell Inspiron 1720 | View - Page 129
appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device. Troubleshooting 129 - Dell Inspiron 1720 | View - Page 130
at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update - Dell Inspiron 1720 | View - Page 131
in the My Drivers-The ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Troubleshooting 131 - Dell Inspiron 1720 | View - Page 132
on your computer, see "Determining Your Computer's Configuration" on page 21. 1 After extracting the driver files to your hard drive, as described in the previous section, click Start , and then right-click Computer. 2 Click Properties→Device Manager. NOTE: The User Account Control window may appear - Dell Inspiron 1720 | View - Page 133
the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use Factory Image Restore only if System Restore did not resolve your operating system problem. • Microsoft Windows Vista System Restore - Dell Inspiron 1720 | View - Page 134
information, 1 Click Start →Help and Support. 2 Type System Restore in the search field and press . Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 130) to - Dell Inspiron 1720 | View - Page 135
problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled. 7 Click Next→Finish. 8 When prompted, click Yes. 9 After System Restore finishes collecting data, the computer restarts. 10 After the computer - Dell Inspiron 1720 | View - Page 136
window, click Next. 8 Select the Yes, reformat hard drive and restore system software to factory condition checkbox. 9 Click Next. The computer is restored to the default factory configuration. 10 When the restore operation is completed, click Finish to restart the computer. 136 Troubleshooting - Dell Inspiron 1720 | View - Page 137
scribe • Flash BIOS update (see the Dell Support website at support.dell.com) Turning Off Your Computer NOTICE: To avoid computer turns off after the operating system shutdown process finishes. 3 Ensure that the computer and any attached devices are turned off. If your computer and attached devices - Dell Inspiron 1720 | View - Page 138
and all attached devices from their electrical outlets. NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer. NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not - Dell Inspiron 1720 | View - Page 139
to ground the system board. 9 Remove any installed cards from the ExpressCard slot (see "Removing an ExpressCard or Blank" on page 81) and the 8-in-1 memory card reader (see "Removing a Memory Card or Blank" on page 84). Hard Drive Depending on the configuration you ordered, your computer may have - Dell Inspiron 1720 | View - Page 140
Exercise care when handling the hard drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new - Dell Inspiron 1720 | View - Page 141
excessive force, you may damage the connector. NOTICE: If you are installing only one hard drive, ensure you install the new drive in the primary hard drive bay. NOTE: The secondary hard drive is optional. 2 Place the hard drive into the bay and press down to fully seat it. 3 Replace and tighten the - Dell Inspiron 1720 | View - Page 142
the operating system for your computer, as needed (see "Restoring Your Operating System" on page 133). 6 Install the drivers and utilities for your computer, as needed (see "Reinstalling Drivers and Utilities" on page 130). Returning a Hard Drive to Dell Return your old hard drive to Dell in its - Dell Inspiron 1720 | View - Page 143
instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the system board - Dell Inspiron 1720 | View - Page 144
Removing the Hinge Cover 1 Follow the procedures in "Before You Begin" on page 137. 2 Open the display as far as it will open. NOTICE: To avoid damage to the hinge cover, do not lift the cover on both sides simultaneously. 3 Insert a plastic scribe into the indent to lift the hinge cover on the - Dell Inspiron 1720 | View - Page 145
metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer. Removing the Keyboard 1 Follow the procedures in "Before You Begin" on page 137 - Dell Inspiron 1720 | View - Page 146
the palmrest, and place the notch on the top of the keyboard on the tab on the base of the computer. 2 Keeping the keyboard flat against the computer base, slide the tabs on the bottom of the keyboard under the palmrest, and ensure the tab on the computer base slides into the notch on the top of the - Dell Inspiron 1720 | View - Page 147
section, follow the safety instructions in the Product Information Guide. You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 179 for information on the memory supported by your computer. Install only memory modules that are intended - Dell Inspiron 1720 | View - Page 148
a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). The DIMM A memory module is located under the keyboard. 1 Follow the procedures in "Before You Begin" on page 137. 2 Remove the hinge cover (see "Hinge Cover" on page - Dell Inspiron 1720 | View - Page 149
rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. NOTE: If the memory module is not installed properly, the computer may not boot. No error message indicates this failure. Adding and Replacing Parts 149 - Dell Inspiron 1720 | View - Page 150
Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click Start →Help and Support→Dell System Information. Removing the DIMM B Memory Module The DIMM - Dell Inspiron 1720 | View - Page 151
battery compartment 2 captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory on the back of the computer). 3 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops - Dell Inspiron 1720 | View - Page 152
rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. NOTE: If the memory module is not installed properly, the computer may not boot. No error message indicates this failure. 152 Adding and Replacing Parts - Dell Inspiron 1720 | View - Page 153
outlet. 5 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click Start →Help and Support→Dell System Information. Subscriber Identity Module - Dell Inspiron 1720 | View - Page 154
any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer. If you ordered a wireless Mini Card with your - Dell Inspiron 1720 | View - Page 155
Removing a WLAN Card 1 Follow the procedures in "Before You Begin" on page 137. 2 Turn the computer over. 3 Loosen the captive screws on the cover of the Mini Card compartment and remove the cover. 2 1 1 captive screws (2) 2 cover Adding and Replacing Parts 155 - Dell Inspiron 1720 | View - Page 156
cables from the WLAN card. 2 1 1 antenna cable connectors (2) 2 WLAN card 5 Release the WLAN card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly. 6 Lift the WLAN card out of its system board connector. 156 Adding and Replacing Parts - Dell Inspiron 1720 | View - Page 157
2 1 1 metal securing tabs (2) 2 WLAN card Replacing a WLAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WLAN card, never place cables under - Dell Inspiron 1720 | View - Page 158
also available on an ExpressCard (see "Using ExpressCards" on page 79). 1 Follow the procedures in "Before You Begin" on page 137. 2 Turn the computer over. 3 Loosen the captive screws on the cover of the Mini Card compartment and remove the cover. 2 1 1 captive screws (2) 2 cover 158 Adding and - Dell Inspiron 1720 | View - Page 159
cables from the WWAN card. 2 1 1 antenna cable connectors (2) 2 WWAN card 5 Release the WWAN card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly. 6 Lift the WWAN card out of its system board connector. Adding and Replacing Parts 159 - Dell Inspiron 1720 | View - Page 160
2 1 1 metal securing tabs (2) 2 WWAN card Replacing a WWAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WWAN card, never place cables under - Dell Inspiron 1720 | View - Page 161
1 Follow the procedures in "Before You Begin" on page 137. 2 Turn the computer over. 3 Loosen the captive screws on the cover of the Mini Card compartment and back of the computer until the card pops up slightly. 6 Lift the WPAN card out of its system board connector. Adding and Replacing Parts - Dell Inspiron 1720 | View - Page 162
: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the ) is an internal flash drive that helps improve the performance of your computer. If you ordered an FCM with your computer, the card is already - Dell Inspiron 1720 | View - Page 163
or WPAN slot. Do not install an FCM in the WLAN card slot. Doing so may cause damage to your computer. 1 Insert the FCM connector at a 45-degree angle into the system board connector labeled "FCM". 2 Press the other end of the FCM down into the securing tabs until the card clicks into - Dell Inspiron 1720 | View - Page 164
a connector on the back of the computer). NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer. If you ordered a card with Bluetooth wireless technology with your computer, it is already installed. Removing - Dell Inspiron 1720 | View - Page 165
instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the system board - Dell Inspiron 1720 | View - Page 166
on page 137. 2 Turn the computer over. 3 Loosen the captive screw on the memory module/coin-cell battery cover (see "Bottom View" on page 33), and remove the cover. 4 Disconnect the coin-cell battery cable from the system board. 1 2 3 1 coin-cell battery 3 battery cable connector 2 mylar sleeve - Dell Inspiron 1720 | View - Page 167
This feature may not be available on your computer. Dell QuickSet provides you with easy access to configure or view the following types of settings: • Network connectivity • Power management • Display • System information Depending on what you want to do in Dell QuickSet, you can start it by either - Dell Inspiron 1720 | View - Page 168
168 Dell™ QuickSet Features - Dell Inspiron 1720 | View - Page 169
any external devices attached to the computer and store them in a safe place. • Fully charge the main battery and any spare batteries that you plan to carry with you. • Shut down the computer. • Disconnect the AC adapter. NOTICE: When the display is closed, extraneous items on the keyboard or palm - Dell Inspiron 1720 | View - Page 170
• Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment. Travel Tips NOTICE: Do not - Dell Inspiron 1720 | View - Page 171
and troubleshooting procedures. See "Online Services" on page 172 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 177. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff - Dell Inspiron 1720 | View - Page 172
Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 175, and then see "Contacting Dell - Dell Inspiron 1720 | View - Page 173
: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone - Dell Inspiron 1720 | View - Page 174
the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 99). 4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5 Pack the equipment to - Dell Inspiron 1720 | View - Page 175
at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide - Dell Inspiron 1720 | View - Page 176
Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs - Dell Inspiron 1720 | View - Page 177
, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com - Dell Inspiron 1720 | View - Page 178
178 Getting Help - Dell Inspiron 1720 | View - Page 179
Support, and then select the option to view information about your computer. Processor Processor type L1 cache L2 cache External bus frequency Intel® Core™ 2 Duo 32 KB per instruction, 32 KB data cache per core 2 MB or 4 MB per core depending on model 667 MHz and 800 MHz System Information System - Dell Inspiron 1720 | View - Page 180
and 3.3 V 26 pins 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported Ricoh R5C833 8-in-1 combo card connector The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. - Dell Inspiron 1720 | View - Page 181
the configuration of your computer, see "Determining Your Computer's Configuration" on page 21. Video type: integrated on system board Video controller Intel 965 GM Video memory up to 358 MB of shared memory LCD interface Low Voltage Differential Signaling (LVDS) TV support NTSC or PAL in - Dell Inspiron 1720 | View - Page 182
Video type: Data bus Video controller Video memory LCD interface TV support Audio Audio type Audio controller Stereo conversion composite, and component modes two-channel high-definition stereo Intel HDA Azalia 24-bit (analog-to-digital and digital-toanalog) Intel High Definition Audio microphone-in - Dell Inspiron 1720 | View - Page 183
resolutions: WXGA+ WXGA+ with TrueLife WUXGA with TrueLife Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch: WXGA+ WUXGA Controls Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) 229.5 mm (9.04 in) 367.2 mm (14.46 in) 433.0 mm (17 - Dell Inspiron 1720 | View - Page 184
Touch Pad (continued) Size: Width Height Battery Type Dimensions: Depth Height Width Weight Voltage Charge time (approximate): Computer off Operating time Life span (approximate) Temperature range: Operating Storage Coin-cell battery 71.7-mm (2.8-in) sensor-active area 34.0-mm (1.3-in) rectangle 9- - Dell Inspiron 1720 | View - Page 185
power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight (with 6-cell battery): Configurable to less than 100-240 VAC 1.5 A 50-60 Hz 5.62 A (maximum at 4-second pulse) 4.62 A (90 W) (continuous) 90 W 19 - Dell Inspiron 1720 | View - Page 186
that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pluse for storage): Operating 142 G Storage - Dell Inspiron 1720 | View - Page 187
computer, such as: • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system - Dell Inspiron 1720 | View - Page 188
the system setup program. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 189. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: • Diskette Drive - Dell Inspiron 1720 | View - Page 189
set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive). 1 Shut down the computer through the Start menu. 2 Connect the computer to an electrical outlet. 3 Turn - Dell Inspiron 1720 | View - Page 190
this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with - Dell Inspiron 1720 | View - Page 191
Touch Pad 1 Shut down and turn off your computer (see "Turning Off Your Computer" on page 137). 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Battery Performance" on page 47). 4 Moisten a soft, lint-free cloth with water - Dell Inspiron 1720 | View - Page 192
safe to use on DVDs. Dell Technical Support Policy (U.S. Only) Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original - Dell Inspiron 1720 | View - Page 193
energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This - Dell Inspiron 1720 | View - Page 194
following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Product name: Model number: Company name: Dell™ Inspiron™ 1720 PP22X Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA - Dell Inspiron 1720 | View - Page 195
video image because of the faster interface between the video circuitry and the computer memory. AHCI - Advanced Host Controller Interface - An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing (NCQ) and hot plug - Dell Inspiron 1720 | View - Page 196
the order of the devices from which the computer attempts to boot. bootable CD - A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities media is - Dell Inspiron 1720 | View - Page 197
-RW/DVD drive - A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and Dell Travel Remote in some systems. In other systems, this port allows you to transfer data between the computer and infraredcompatible devices without using a cable connection. Control Panel - A Windows - Dell Inspiron 1720 | View - Page 198
- Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver - See driver. DIMM - dual in-line memory module - A circuit board with memory chips that connects to a memory module on the system board. DIN connector - A round, six-pin connector - Dell Inspiron 1720 | View - Page 199
transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE - enhanced integrated device electronics - An improved version of the IDE interface for hard drives and CD drives. EMI - electromagnetic interference - Electrical interference caused by - Dell Inspiron 1720 | View - Page 200
Internet protocol used to exchange files between computers connected to the Internet. G G - gravity - A measurement of weight and force. GB - gigabyte - A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to - Dell Inspiron 1720 | View - Page 201
storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 - Institute of Electrical and Electronics Engineers, Inc. - A highperformance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. Glossary - Dell Inspiron 1720 | View - Page 202
computer's system board. Also referred to as built-in. I/O - input/output - An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address - An address in RAM equals 1024 bits. A measurement of the capacity of memory integrated circuits. - Dell Inspiron 1720 | View - Page 203
used for data transfer ratings. media bay - A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory - A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your - Dell Inspiron 1720 | View - Page 204
measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. N network adapter - A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network - Dell Inspiron 1720 | View - Page 205
hardware if the BIOS, operating system, and all devices are Plug and Play compliant. POST - power-on self-test - Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected - Dell Inspiron 1720 | View - Page 206
processor - A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit). PS/2 - personal system/2 - A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. PXE - pre-boot execution environment - Dell Inspiron 1720 | View - Page 207
drive speed is often measured in rpm. RTC - real time clock - Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST - real-time clock reset - A jumper on the system board of some computers that can often be used for troubleshooting problems - Dell Inspiron 1720 | View - Page 208
main circuit board in your computer. Also known as the motherboard. system setup - A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless - Dell Inspiron 1720 | View - Page 209
and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer. USB - universal serial bus - A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer - Dell Inspiron 1720 | View - Page 210
or on the system board (in computers with an integrated video controller) that provides the video capabilities-in combination with the monitor-for your computer. video memory - Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The - Dell Inspiron 1720 | View - Page 211
area network. A computer network used for communication among computer devices (including telephones video standard for video cards and controllers that supports resolutions up to 1280 x 800. X XGA by double-clicking it. Zip drive - A high-capacity floppy drive developed by Iomega Corporation that - Dell Inspiron 1720 | View - Page 212
212 Glossary - Dell Inspiron 1720 | View - Page 213
, 81, 84 Bluetooth wireless technology card device status light, 25 installing, 164 Blu-ray Disc, 58-59, 61, 107 boot sequence, 188 brightness adjusting, 45 C carnet, 170 CD about, 58 CD-RW drive problems, 107 drive problems, 107 Check Disk, 108 cleaning display, 190 keyboard, 190 media, 192 - Dell Inspiron 1720 | View - Page 214
DVDs general information, 58 helpful tips, 60 how to, 58 D Dell contacting, 177 Dell Diagnostics about, 99 starting from the Drivers and Utilities media, 101 starting from your hard drive, 100 Dell MediaDirect about, 26 problems, 119 Dell support site, 17 DellConnect, 172 Device Driver Rollback - Dell Inspiron 1720 | View - Page 215
to Dell, 142 hardware Dell Diagnostics, 99 Hardware Troubleshooter, 132 hinge cover removing, 143 K keyboard numeric keypad, 41 problems, 116 removing, 145 shortcuts, 41 keyboard status lights description, 26 keypad numeric, 41 L labels Microsoft Windows, 16 Service Tag, 16 lost computer, 97 - Dell Inspiron 1720 | View - Page 216
installing WLAN Mini Card, 154 Mobile Broadband (WWAN), 121 problems, 121 QuickSet, 167 network connector description, 30 O operating system reinstalling Windows Vista, 134 P phone numbers, 177 power line conditioners, 39 problems, 122 protection devices, 39 surge protectors, 39 UPS, 39 power button - Dell Inspiron 1720 | View - Page 217
USB, 38 problems blue screen, 119 CD drive, 107 CD-RW drive, 107 computer crashes, 118-119 computer does not start up, 118 computer stops responding, 118 Dell Diagnostics, 99 Dell MediaDirect, 119 drives, 107 DVD drive, 107 error messages, 110 hard drive, 108 IEEE 1394 connector, 116 keyboard, 116 - Dell Inspiron 1720 | View - Page 218
, 125 speakers description, 34 problems, 125 volume, 125 specifications, 179 spyware, 110, 120 stolen computer, 97 Subscriber Identity Module, 153 support contacting Dell, 177 support website, 17 S-video TV-out connector description, 31 System Restore, 133-134 system setup program commonly used - Dell Inspiron 1720 | View - Page 219
WWAN installing, 158 See Mobile Broadband W warranty information, 16 Windows Device Driver Rollback, 130 Windows Easy Transfer wizard, 37 Windows Vista Program Compatibility wizard, 118 reinstalling, 134 System Restore, 133-134 Windows Easy Transfer wizard, 37 wireless turning activity on and off - Dell Inspiron 1720 | View - Page 220
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Dell™ Inspiron™ 1720 Owner’s Manual
Model PP22X