Dell Inspiron M5110 Setup Guide (PDF) - Page 73

Getting Help

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INSPIRON Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1. See "Solving Problems" on page 52 for information and procedures that pertain to the problem your computer is experiencing. 2. See "Dell Diagnostics" on page 61 for procedures on how to run diagnostic tests. 3. Fill out the "Diagnostic Checklist" on page 78. 4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 73 for a more extensive list of Dell Support online. 5. If the preceding steps have not resolved the problem, see "Before You Call" on page 77. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. 71

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71
If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
1.
See “Solving Problems” on page 52 for
information and procedures that pertain to
the problem your computer is experiencing.
2.
See “Dell Diagnostics” on page 61 for
procedures on how to run diagnostic tests.
3.
Fill out the “Diagnostic Checklist” on
page 78.
4.
Use Dell’s extensive suite of online services
available at Dell Support
(
support.dell.com
) for help with
installation and troubleshooting
procedures. See “Online Services” on
page 73 for a more extensive list of Dell
Support online.
5.
If the preceding steps have not resolved
the problem, see “Before You Call” on
page 77.
NOTE:
Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE:
Dell’s Express Service Code
system may not be available in all
countries.
When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the
directions.
NOTE:
Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
Getting Help
INSPIRON