Dell Inspiron N5030 Setup Guide - Page 48

unable to perform an operating system, You might lose data if you are - hard drive

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Solving Problems If the computer stops responding or a solid blue screen appears - CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button until the computer turns off and then restart your computer. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: --Ensure that the program is compatible with the operating system installed on your computer. --Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. --Ensure that the program is installed and configured properly. --Verify that the device drivers do not conflict with the program. --If necessary, uninstall and then reinstall the program. 46

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46
Solving Problems
If the computer stops responding or a solid
blue screen appears
—
CAUTION:
You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button until the computer turns
off and then restart your computer.
If you have other software problems
—
Back up your files immediately.
•
Use a virus‑scanning program to check the
•
hard drive or CDs.
Save and close any open files or programs
•
and shut down your computer through the
Start
menu.
Check the software documentation or
•
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible
–
with the operating system installed on
your computer.
Ensure that your computer meets the
–
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and
–
configured properly.
Verify that the device drivers do not
–
conflict with the program.
If necessary, uninstall and then reinstall
–
the program.