Dell Latitude 5424 Rugged Service Manual

Dell Latitude 5424 Rugged Manual

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  • Dell Latitude 5424 Rugged | Service Manual - Page 1
    Dell Latitude 5424 Rugged Service Manual Regulatory Model: P85G Regulatory Type: P85G001
  • Dell Latitude 5424 Rugged | Service Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell Latitude 5424 Rugged | Service Manual - Page 3
    instructions...7 Safety precautions...7 Electrostatic discharge-ESD protection...8 ESD field service Lid...11 Stealth mode...12 Using the backlit keyboard...12 Enabling and disabling the wireless (WiFi ...17 LED and Cable...18 Battery...19 Battery Specifications...19 Processors...19 Skylake processor
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    memory ...47 Display...47 Troubleshooting Touchpad...51 Troubleshooting Your Pen...51 Realtek HD audio drivers...51 Camera features...52 Hard drive options...54 Dell Command Configure...60 Intel HD Graphics drivers...63 3 Removing and installing components 64 Safety instructions...64 Before working
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    Chassis Cover...87 Keyboard...89 Removing the Keyboard...89 Installing the Keyboard...90 WWAN card...92 Memory...98 Installing the Memory...98 Coin-cell battery...99 Removing the Coin cell...99 Installing the Docking Port Assembly...105 Removing the Docking port assembly...105 Installing the Docking
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    in Self Test ...161 Battery Status Lights...162 Diagnostic LED...162 Wi-Fi power cycle...163 BIOS recovery...163 BIOS recovery using hard drive...163 BIOS recovery using USB key...164 Self-Heal...164 Course Introduction...164 Self-Heal Instruction...165 Supported Latitude Models...165 5 Getting help
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    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
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    obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and
  • Dell Latitude 5424 Rugged | Service Manual - Page 9
    service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with
  • Dell Latitude 5424 Rugged | Service Manual - Page 10
    Turn off your computer. 3. If the computer is connected to a docking device (docked), undock it. 4. Disconnect all network cables from the computer ( the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any
  • Dell Latitude 5424 Rugged | Service Manual - Page 11
    in the system. Topics: • Using your computer • AC-DC Adapters • Battery • Processors • Memory features • Graphics options • Corning Gorilla Glass • Pen USB Powershare • USB Type-C • Ethernet • HDMI 2.0 • Software and Troubleshooting Using your computer Open the LCD Lid Technology and components 11
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    Laptops are designed to allow LCD lid movement to a maximum of 180°, however lid should not be opened more than 140°, if the rear I/O ports are in use or when docked. Stealth mode Latitude rugged and at the Dell logo, tap the keyboard The Latitude rugged series comes equipped with a backlit keyboard
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    custom colors can be added to the cycle in the System Setup (BIOS). Customizing the backlit keyboard in System Setup (BIOS) 1. Turn off the computer. 2. Turn on the computer and when the Dell logo appears, press the F2 key repeatedly to bring up the System Setup menu. 3. Under System Configuration
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    is media key; Secondary behavior is F1-F12 key. • Fn Lock only switches primary and secondary behavior on F1-F12. • F7 is stealth -unique for rugged and semi rugged platforms. It turns off LCD, all wireless, all alerts, indicator lights, sound, fan, etc 14 Technology and components
  • Dell Latitude 5424 Rugged | Service Manual - Page 15
    /Backlight brightness level. The hot key cycles through the following brightness states when pressed: Disabled, Dim, Bright. For more detail, see Keyboard Illumination/Backlight section. Decreases the stepping of LCD brightness for each press until minimum is reached. For details, see the LCD
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    • Fn+Ctrl+B = Break • Fn+R = Sys-Req NOTE: For non-backlit keyboards F10 has no function and icon on function key is purged. AC-DC Adapters There on the screen or when the Dell logo appears, tap until the message Entering Setup appears. 3. Under General > Battery Information, you will see AC
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    130W Technology and components 17
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    LED and Cable 18 Technology and components
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    Dell Latitude Rugged use the following 3-cell battery options: • 3-cell 51 Whr (ExpressCharge) • 3-cell 51 Whr (Long-Life Cycle, includes 3 year limited warranty) The battery is located on the bottom of the system and is hot swap capable. This design is unlike any other Dell predecessors laptops
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    6th Gen Core. Like Broadwell, Skylake is available in four variants with suffixes SKL-Y, SKL-H, and SKL-U. The Skylake also includes Core i7, i5, i3, Pentium and Celeron processors. Skylake vs Broadwell roadmap The following illustration is a roadmap comparison between the Skylake processor vs the
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    Built-In Visuals Yes OpenCL 2.0 Yes 14nm process Yes 16PCIe Graphic lanes No (configurable as 1x16 or 2x8 or 1x8+2x4) PCIe Gen3.0 support No Switchable graphics No (muxless solution) Memory Type DDR4 Connector / Memory Down Memory down Speed 2133MT/s for DDR4 Max Capacity 32 GB
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    Base Clock Speed Intel Dual Core i3-7130U Intel Quad Core i5-8350U Intel Quad-Core i7-8650U 2.7 GHz 1.7 GHz 1.9 GHz Cache 3 MB 6 MB 8 MB No. of graphics 620 Intel UHD graphics 620 Intel UHD graphics 620 Memory features This laptop supports 4-32 GB DDR4 SDRAM memory, up to 2400 MHz on KabyLake
  • Dell Latitude 5424 Rugged | Service Manual - Page 23
    all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in of the system or under the keyboard, as in some portable systems i7 8650U Graphics memory type Integrated Integrated Integrated Discrete Capacity External display support
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    i5 8350U Intel Core i7 8650U Graphics memory type Discrete Capacity External display support Dedicated, 4 GB DDR5 resolution each above Numbers of Displays Supported • System Ports: 3 displays max with LCD plus 2 displays max on each output (HDMI, USB Type-C) • Docked: 3 displays max (combo of
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    SL-DVI) 1920x1080 @60 Hz • Analog: (VGA) system (14 inches/15 inches) 2048x1152 @60 Hz For 3 displays: • (native or docked) up to 1920x1200 max resolution each Numbers of Displays Supported • System Ports - 3 displays max with LCD plus 1 display max on each output (HDMI, VGA (14 inches/15 inches
  • Dell Latitude 5424 Rugged | Service Manual - Page 26
    Supported Intel HD Graphics 520 Intel UHD Graphics 620 (8th Generation Intel Core) • System Ports - 3 displays max with LCD plus 1 display max on each output (HDMI, VGA (14 inches/15 inches) • Docked The fastest versions Core i7-6600U should perform similar to for compact laptops and Ultrabooks.
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    Specification Features DirectX Max. Displays Supported DP 1.2/eDP 1.3 max. resolution HDMI max. resolution Intel HD/UHD in mobile processors specified at 15 W TDP and is therefore suited for compact laptops and Ultrabooks. Key Specifications The following table contains the key specifications of the
  • Dell Latitude 5424 Rugged | Service Manual - Page 28
    x16 Gen3 Memory Interface 64-bit Clock Speeds Up to 1124 MHz Estimated Maximum Power Consumption (TDP) 50W TGP (GPU + frame buffer) Display Support HDMI/mDP/eDP/USB-C Maximum Color Depth Maximum 4:4:4 Color Depth:12 (bits per pixel) Maximum Vertical Refresh Rate Up to 85 Hz depending on
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    Refresh Rate Operating Systems Graphics/ Video API Support Supported Resolutions and Max Refresh Rates (Hz) Numbers of Display Support AMD Radeon RX 540 Graphics Up to 395 cover for electronic displays in: • Smartphones • Laptop and tablet computer screens • Wearable devices • Touchscreen
  • Dell Latitude 5424 Rugged | Service Manual - Page 30
    Youngs Modulus Poissons Ratio Shear Modulus Vickers Hardness (200 g load) • Un-strengthened • Strengthened Fracture Toughness Coefficient of Expansion (0 ˚C - 300 ˚C) 76.7 GPa 0.21 31.7 GPa 489 kgf/mm2 596 kgf/mm2 596 kgf/mm2 0.69 MPa m0.5 78.8 x 10-7 /°C Chemical Strengthening Capability of >
  • Dell Latitude 5424 Rugged | Service Manual - Page 31
    input devices. The standard external USB keyboard and mouse are present, plus you can same way you use a mouse or touch pad with a laptop computer. Holding the pen near the display makes a small cursor PC Input Panel When an application does not directly support pen input, you can use the Tablet PC
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    horizontal location on the screen that the tab appears. Pen Flicks Pen flicks enable you to use the pen to perform actions that normally require a keyboard, such as pressing or using the directional arrow keys. Pen flicks are quick, directional gestures. Draw a short line in one of eight
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    an industry consortium of drive and disc manufacturers. Additionally, DVD+RW supports a method of writing called "lossless linking", which makes it suitable • 8x DVD+/-RW drive DVDRW Drive There is a new drive offering from Dell for these systems that allows users to read and write DVDs and CDs.
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    Table 19. DVD RW Specifications DVDRW Drive Specs CD Read CD-R write CD-RW write DVD-ROM read features. • Huge capacity • 25 GB (single layer) / 50 GB (double layer) NOTE: All Dell Blu-Ray drives support dual layer (50 GB) discs. However, the new combo drives (DVDRW/BDROM) simply read dual layer
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    Lossless, DTS™, DTS-HD™ 20-inch high-definition flat panel (HDFP) 2007FPW 24-inch high-definition flat panel (HDFP) 2407FPW Must have HDCP** support with digital connectors WSXGA+ (1680x1050) WUXGA (1920x1200) There are a few possible profiles for Blu-ray; they are Standard and BD Live. Table 21
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    to program the UEFI. Dell UEFI BIOS implementation will UEFI boot option list manually without affecting the existing service tag may result system battery not being able to charge. Therefore, it is very important that the service technician set the correct system service tag. If a wrong service
  • Dell Latitude 5424 Rugged | Service Manual - Page 37
    . This technology is described in Software and Troubleshooting section. Systems management - From on-premises to the cloud Dell Client Command Suite - a free toolkit available for download, for all OptiPlex and Latitude PCs at https://dell.com/command, automates and streamlines systems management
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    driver for the fingerprint reader is a software package from Dell ControlVault, that provides functionality for the device. Dell provides all support for the software, same as on the Latitude systems. Dell -to-follow wizard guides the user through like mice, keyboards, external drivers, and printers
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    bus power and increased device current draw to better accommodate power-hungry devices • New power management features • Full-duplex data transfers and support for new transfer types • Backward USB 2.0 compatibility • New connectors and cable The topics below cover some of the most commonly asked
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    3.1 Gen 1 Hard Drives • USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters • USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers battery reaches 25% of full capacity (e.g. 75% of the portable's battery charge is used up). USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support
  • Dell Latitude 5424 Rugged | Service Manual - Page 41
    proprietary laptop charging cables, with everything charging via a standard USB connection. You could charge your laptop from one of those portable battery packs connect to the Intel Skylake chipsets. The Intel WGI219LM supports the latest Ethernet security standard known as MACsec3 (IEEE standard
  • Dell Latitude 5424 Rugged | Service Manual - Page 42
    (Tx & Rx) Power • Ultra Low Power at cable disconnect (
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    , and confusion of multiple cables currently used in A/V systems • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality Software and Troubleshooting Chipsets All laptops or notebook communicate with the CPU through the chipset. This
  • Dell Latitude 5424 Rugged | Service Manual - Page 44
    Identifying chipset in Device Manager on Windows 7 1. Click Start → Control Panel → Device Manager. 2. Expand System Devices and search for the chipset. Intel chipset drivers Verify if the Intel chipset drivers are already installed in the laptop. 44 Technology and components
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    After installation Downloading the chipset driver 1. Turn on the computer. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer
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    Verifying the processor usage in Task Manager 1. Press and hold the taskbar. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Verifying the processor usage in
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    your system. 2. Perform one of the following actions after the Dell logo is displayed: • With keyboard press F12. • The system displays one time boot menu and , continue to wait until you see the desktop. Turn off the laptop and try again. NOTE: ePSA can alternatively be launched by pressing
  • Dell Latitude 5424 Rugged | Service Manual - Page 48
    1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model. 4. Click Drivers and Downloads. 5. Select the
  • Dell Latitude 5424 Rugged | Service Manual - Page 49
    also use the Brightness level slider to adjust the brightness manually. Changing the screen resolution 1. Press and hold the tap Apply. Connecting to external display devices Follow these steps to connect your laptop to an external display device: 1. Ensure that the external display device is
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    Clear the box to disable the touch screen. Touchscreen Troubleshooting If the touchscreen is not able to access items on the screen to correct the linearity problems. Touchscreen Sensitivity The touch screen may , all Windows 8 touch devices require supporting a minimum of five simultaneous touches.
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    problem with a touch pad demonstrating erratic pointer movement: 1. Get the latest driver from Dell support site - Most problems can be corrected with a simple driver palm rest. Troubleshooting Your Pen The stylus is the first component to be investigated in the event of a suspected problem with the
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    BIOS and driver from dell.com/support 3. Some problems can be caused by issues with the DirectX® API. Try downloading the latest version from Microsoft. 4. See if the problem occurs on both internal and external speakers. If isolated to only one of the two, follow the troubleshooting mentioned above
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    camera To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop, the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns on. Starting
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    3. If the Camera App is not available in the apps list, search for it. Hard drive options This laptop supports M.2 SATA drives. Identifying the hard drive in Windows 10 1. Tap or click All Settings on the Windows 10 Charms Bar. 2. Tap or click Control Panel,
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    Disk drives. Identifying the hard drive in the BIOS 1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: • With keyboard - Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. The
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    improved through Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power consumption of the chipset and Serial ATA (SATA) hard drive. Installation Instructions The Intel Rapid Storage Technology software can be install through
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    Create a RAID Array 1. Double-click "Intel Rapid Storage Technology" icon, then below main screen appears. 2. Click the "Create" icon to create a RAID array. Here we take RAID 1 for example. 3. In "Select Volume Type", click "Real-time data protection (RAID 1)". Click "Next". 4. In "Configure
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    5. In "Confirm Volume Creation", you may review the selected configuration. Then click "Create Volume". 6. The volume is created successfully. But you still need to partition your new volume by using Windows Desk
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    8. In Windows Desk Management, you need to initialize a disk before Logical Disk Management can access it. Click "OK". 9. Right-click on Disk 0, click "New Simple Volume". 10. Then follow the instructions on the New Simple Volume Wizard. Technology and components 59
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    Hat Enterprise Linux environments. What's new with Dell Command | Configure The new features for the Dell Command | Configure includes: • Dell Client Configuration Toolkit (CCTK) is re-branded as Dell Command | Configure (DCC). • New User Interface. • Support for Red Hat Enterprise Linux 7.0 Client
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    • --keyboardbacklightonacpower • --rearusb • --sideusb • --unmanagednic Platforms Supported These are the business clients platforms supported: • Latitude™ • OptiPlex™ • Dell Precision Workstation Mobile • Dell Precision Workstation NOTE: Dell Command | Configure will not be pre-loaded for the
  • Dell Latitude 5424 Rugged | Service Manual - Page 62
    User's Guide Online Provides access to the Command | Configure online documentation. Launching The Command | Configure GUI NOTE: The Command | Configure GUI is supported only on systems running the Microsoft® Windows operating system. To launch the GUI, click Start > All Programs > Dell > Command
  • Dell Latitude 5424 Rugged | Service Manual - Page 63
    Command | Configure Installation Guide available at https://Dell.com/Command . 2. Boot the system that you want to configure from the CD. 3. Navigate to the Command Configure\x86 or Command Configure\x86_64 directory. 4. Run the Command | Configure commands. Intel HD Graphics drivers Verify if the
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    troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions docking device (docked),
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    AC power, and then remove the battery. • Disconnect all network cables, telephone accident. Standby Power Dell products with standby power is done through the use of a Field Service ESD kit. When connecting a bonding wire, be obvious, such as intermittent problems or a shortened product life
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    The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking -static container or packaging. The ESD Field Service Kit The unmonitored Field Service kit is the most commonly used. Each Field Service kit includes three main components: anti-static
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    physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone
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    ESD strap are prone to damage over time. When using an unmonitored kit, it is best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test. If you do not have your
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    part (plastic heat sink shroud) Acceptable - DIMM separated from the insulator part Consider the Working Environment Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop
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    service engineers use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell your knees. Do not bend at the waist. 3. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 4. Lift with
  • Dell Latitude 5424 Rugged | Service Manual - Page 71
    computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any wrench • A pair of tweezers NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Stylus Removing the stylus 1. Press
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    2. Withdraw the stylus out of the slot. Installing the stylus 1. Insert the stylus in the slot. 72 Removing and installing components
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    2. Close the I/O door [1] and press the door until it latches [2]. SIM card Removing the SIM card 1. Remove the SIM card out of the slot on the system board. Removing and installing components 73
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    2. Close the right I/O door. 3. Follow the procedure in After working inside your computer. Installing the SIM card 1. Follow the procedure in Before working inside your computer. 2. Open the right I/O door. 3. Insert the SIM card into the slot on the system board. 74 Removing and installing
  • Dell Latitude 5424 Rugged | Service Manual - Page 75
    Memory card Installing the memory card 1. Open the right I/O door. 2. Insert the memory card in the slot on the system board. Removing the memory card 1. Remove the memory card from the slot on the system board. Removing and installing components 75
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    2. Close the right I/O door. Handle Removing the Handle 1. Follow the procedure in Before working inside your computer. 2. Remove the two M3.5*7 screws [1] that secures the handle to the computer. 3. Separate the handle from the computer [2]. 76 Removing and installing components
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    Installing the Handle 1. Install the handle on the computer [1]. 2. Tighten the two M3.5*7 screws [2] securing the handle to the computer. 3. Follow the procedure in After working inside your computer. Removing and installing components 77
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    Latch Doors Removing the latch doors 1. Follow the procedure in Before working inside your computer. 2. Open the I/O door. 3. Remove the screws [1] securing door hinges to the computer and lift the I/O door [2] away from the computer. Installing the latch doors 1. Install the door on the computer
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    on its location each door may have one, two, or three screws. Battery Removing the Battery 1. NOTE: This laptop can accommodate two hot-swap capable batteries(primary and optional), both the batteries follows the same installation and removal procedure. Follow the procedure in Before working
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    3. Follow the procedure in After working inside your computer. NOTE: This laptop can accommodate two hot-swap capable batteries(primary and optional), both the batteries follows the same installation and removal procedure. Secondary SSD carrier Removing the Secondary SSD carrier 1. Follow the
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    : Attempt to retrieve the primary SSD carrier from an operational computer can cause operating system crash and potential data loss. 2. Remove the: Batteries. 3. Release the SSD carrier by sliding the blue hard drive release latch [1] towards right. 4. Slide the SSD carrier out of the computer
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    primary SSD carrier [1] in to the computer. 2. Push the carrier into the slot until the blue tab clicks and close the right I/O door [2]. 3. Install the: Batteries 4. Follow the procedure in After working inside your computer. 82 Removing and installing components
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    SSD Removing the SSD from carrier 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries. b) SSD(Primary or Secondary). 3. Remove the two 'M2*5' screws [1] and flip over the SSD carrier [2]. 4. Remove the single 'M2*5' screw [3] and separate the cover from
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    working inside your computer. HDD carrier Removing the Hard Drive carrier 1. Follow the procedure in Before working inside your computer. 2. Remove the: Batteries. 3. Press the blue latch [1] and slid the HDD carrier out of the slot on the system [2] 4. NOTE: Depending on the configuration ordered
  • Dell Latitude 5424 Rugged | Service Manual - Page 85
    Installing the Hard Drive carrier 1. Slide the SSD in the carrier [1] and secure it using the single screw [2]. 2. Secure the cover on the carrier [3] and tighten the six screws [4]. 3. Slide the HDD carrier in the slot [1] and close the IO door [2] Removing and installing components 85
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    Bottom Chassis Cover Removing the Bottom Chassis Cover 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries. 3. Unlock [1] and open the left, right, and rear I/O door [2]. 4. Remove the 19 'M2.5*5' screws on the bottom chassis cover [1], two 'M2.5*6' screws
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    Installing the Bottom Chassis Cover 1. Install the bottom chassis cover over the bottom base [1] of the computer. 2. Install the two 'M2.5*6' screws [2] in the rear I/O space and 19 'M2.5*5' screws [3] on the bottom chassis cover. Removing and installing components 87
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    3. Close the left, right, and rear I/O doors. 4. Install the: a) Batteries 5. Follow the procedure in After working inside your computer. 88 Removing and installing components
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    the procedure in Before working inside your computer. 2. Remove the: Batteries. 3. Remove the six 'M2.5*5' screws on the keyboard [1] and pry at the bottom edge of the keyboard [2]. 4. Slide the keyboard slightly [1] towards touch pad and flip it over inclined over the LCD panel [2]. 5. Remove
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    back-light FPC connectors on the system board. 7. Separate the keyboard from the system [3]. Installing the Keyboard 1. Install the keyboard [1] and connect the keyboard and back-light FPC to the system board [2]. 2. Secure keyboard and back-light FPC connections using an insulation tape [3]. 90
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    3. Install the keyboard cover [1] and tighten the four 'M2*3' screws [2] to secure it to the chassis. 4. Flip the keyboard [3] over on the chassis [3]. 5. Slide the keyboard towards LCD [1] to align it to screw holes [2]. Removing and installing components 91
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    the six 'M2.5*5' screws on the keyboard to secure it to the computer. 7. Follow the procedure in After working inside your computer. WWAN card Removing the WWAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover 3. Remove the
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    WWAN card using the metal bracket [3] and tighten the single M2.3 screw [4] securing the WWAN card to the system board. 3. Install the: a) Bottom chassis cover b) Batteries Removing and installing components 93
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    After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover 3. Remove the single 'M2*3' screw [1] and remove the metal bracket [2] on the WLAN card. 4. Disconnect the antennae
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    your computer. Global Positioning System (GPS) Removing the GPS module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) Rear I/O board 3. Unroute the aux cables [1] for WLAN and WWAN and disconnect the antennae cable [2] on GPS
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    5. Peel off the inductive tape on the GPS FPC connector [1] and disconnect the GPS FPC connector [2] from GPS module. 6. Remove the two 'M2.5*5' screws [3] and separate the GPS module [4] from the system board. Installing the GPS module 1. Align and place the GPS module on the system board and
  • Dell Latitude 5424 Rugged | Service Manual - Page 97
    bracket [3]. 5. Connect the antennae cable [4] on GPS module and route the main antennae cables [5] through the RF bracket. 6. Install the: a) Rear I/O board b) Bottom Chassis Cover c) Batteries 7. Follow the procedure in After working inside your computer. Removing and installing components 97
  • Dell Latitude 5424 Rugged | Service Manual - Page 98
    Memory modules Removing the Memory 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover 3. Pull the clips securing the memory module [1] until the socket disengages and remove the memory module from the memory socket [2] on the
  • Dell Latitude 5424 Rugged | Service Manual - Page 99
    Removing the Coin cell 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Bottom chassis cover b) Batteries 3. NOTE: Removing or Disconnecting the coin cell may reset systemboard / BIOS / system time to defaults or engage bit locker or other similar security
  • Dell Latitude 5424 Rugged | Service Manual - Page 100
    Installing the Coin cell 1. Install the coin cell [1] and connect the coin cell connector to the system board [2]. 2. Install the: a) Bottom chassis cover b) Batteries 3. Follow the procedure in After working inside your computer. 100 Removing and installing components
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    PCIe Heatsink Fan Assembly Removing the PCIe Heatsink fan assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover 3. Disconnect the fan cable [1] from the system board. 4. Remove the seven 'M2.5*5' screws [2] from the heat sink
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    Installing the PCIe heatsink fan assembly 1. Replace the fan to th heatsink assembly [1] and secure it using four M2*3 screws [2] . 102 Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 103
    screws [2] on the fan case. 3. Install the seven 'M2.5' screws [3] on the heat sink pipe and connect the fan cable [4]. 4. Install the: a) Bottom chassis cover b) Batteries Removing and installing components 103
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    your computer. Primary SSD Rail Removing the Primary SSD rail 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Primary SSD c) Bottom chassis cover d) PCIe heatsink assembly 3. Peel off the inductive tape on the SSD FPC connector [1] on system board
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    3. Install the: a) PCIe heatsink fan assembly b) Bottom chassis cover c) Primary SSD d) Batteries 4. Follow the procedure in After working inside your computer. Docking Port Assembly Removing the Docking port assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: a)
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    4. Disconnect the antennae cables from RF passthrough connectors [1] and unroute the antennae cables [2] from the routing channels on the dock assembly. 5. Remove the two 'M2.5*5' screws [1] and separate the docking board assembly from the chassis [2]. 106 Removing and installing components
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    Installing the Docking Port Assembly 1. Install the docking port assembly [1] and install the two 'M2.5*5' screws [2] securing it to the system board. 2. Connect the dock FPC [1] and secure it using a piece of tape [2]. Removing and installing components 107
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    along the routing channels [1] and connect the antennae cables on RF passthrough connectors [2]. 4. Install the: a) PCIe Heatsink assembly b) Batteries c) Bottom chassis cover 5. Follow the procedure in After working inside your computer. Heatsink Assembly Removing the Heatsink assembly 1. Follow
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    2. Remove the: a) Batteries b) Bottom chassis cover c) WLAN card d) WWAN card e) PCIe Heatsink fan assembly f) Docking port assembly 3. NOTE: Depending on the order configuration details the system may have either of the heatsink assembly. assembly Unroute the antennae cables from the
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    NOTE: Discreet and UMA bases have different types of heatsink assembly. Installing the Heatsink assembly 1. Install the heatsink assembly [1] in the computer and tighten the two 'M1.6*5' [2] screw near the CPU. 2. Install the five 'M2.5*5' captive screws [3] on the thermal module securing the
  • Dell Latitude 5424 Rugged | Service Manual - Page 111
    wrench should be used to remove/install the caps screws located in rear I/O space. 2. Remove the: a) Batteries b) WLAN card c) WWAN card d) PCIe heatsink fan assembly e) Docking port assembly f) Bottom chassis Cover 3. Peel off the inductive tape on the I/O board FPC connector [1] to disconnect
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    5. Loosen the three 'M2.5*5' screws [1] and lift the I/O board away from the system [2]. Installing the Rear I-O board 1. Install the rear I/O board on the system board and slide the serial port through the face plate [1]. 2. Secure the I/O board using three 'M2.5*5' screws [2]. 112 Removing and
  • Dell Latitude 5424 Rugged | Service Manual - Page 113
    to I/O board itself [3] and secure it using a piece of tape [3]. 5. Install the: a) Docking port assembly b) PCIe heatsink fan assembly c) WWAN card d) WLAN card e) Bottom chassis cover f) Batteries 6. Follow the procedure in After working inside your computer. Removing and installing components
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    Hinge Covers Removing the Hinge Covers 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) Heatsink 3. Remove the two 'M2.5*5' on either sides [1] and lift to remove the brackets [2] from the computer. 4. Press the latch [1] and open
  • Dell Latitude 5424 Rugged | Service Manual - Page 115
    Installing the Hinge Covers 1. Press the latch [1] and open the LCD lid [2]. 2. Keep LCD lid open at an obtuse angle and insert the hinge covers from front until it clicks in its place. Removing and installing components 115
  • Dell Latitude 5424 Rugged | Service Manual - Page 116
    3. Place the brackets[1] and secure it using two 'M2.5*5' on either sides [2]. 4. Install the: a) Heatsink b) Bottom chassis cover c) Batteries 5. Follow the procedure in After working inside your computer. 116 Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 117
    assembly Removing the Display assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) PCIe heatsink assembly d) Docking port assembly e) WLAN card f) WWAN card g) GPS module h) Heatsink assembly i) Hinge covers 3. Remove the two
  • Dell Latitude 5424 Rugged | Service Manual - Page 118
    6. Loosen the four screws on hinges [1] and to separate the LCD assembly from the computer [2]. Installing the Display Assembly 1. Tighten the two screws on left [1] and on the right [2] side and . 2. Close the lid [3]. 118 Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 119
    3. Install the two 'M2*3' securing the hinges to base assembly [1] and rethread the antennae cables [2]. 4. Connect the EDP cable [3] to the system board and place the EDP bracket over the cable [4]. 5. Install the two 'M2*3' screws [5] and secure the EDP bracket to the system board. Removing and
  • Dell Latitude 5424 Rugged | Service Manual - Page 120
    back cover assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) WLAN card d) WWAN card e) PCIe heatsink assembly f) Docking port assembly g) Heatsink h) Hinge covers i) Display assembly 3. Loosen the 12 'M2.5' screws from the
  • Dell Latitude 5424 Rugged | Service Manual - Page 121
    4. Remove the four 'M2.5' epoxy screws securing the bezel to the back cover [1] and pry at bottom edge to separate the two subassemblies [2]. 5. Peel off the tape on the LCD connections [1] and open the connector [2] to disconnect the EDP cable [3] from the LCD. 6. Peel off the reflective tape [4]
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    Installing the LCD with bezel and the display back cover assembly 1. Replace the EDP cable [1] on the LCD connector and close the actuator [2]. 2. Secure the connector using a piece of tape [3] and adhere the reflective tape on the display panel [4] . 3. Connect the touch controller cable [5] and
  • Dell Latitude 5424 Rugged | Service Manual - Page 123
    with bezel assembly. 6. Install the: a) Display assembly. b) Hinge covers c) Heatsink d) PCIe heatsink assembly e) Docking port assembly f) WWAN card g) WLAN card h) Bottom chassis cover i) Batteries 7. Follow the procedure in After working inside your computer. Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 124
    the Microphone 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) Memory d) WLAN card e) WWAN card f) PCIe heatsink assembly g) Docking port assembly h) Heatsink i) Hinge covers j) Display assembly. k) LCD bezel and back cover
  • Dell Latitude 5424 Rugged | Service Manual - Page 125
    Installing the Microphone 1. Connect the EDP cable to the microphone daughterboard [1] and secure it using a piece of tape [2]. 2. Turn over the microphone daughterboard on the back cover [1] and tighten the two 'M2*3' screws [2]. 3. Secure the microphone daughterboard using a piece of reflective
  • Dell Latitude 5424 Rugged | Service Manual - Page 126
    the: a) LCD with bezel assembly. b) Display assembly. c) Hinge covers d) Heatsink e) PCIe heatsink assembly f) Docking port assembly g) WWAN card h) WLAN card i) Bottom chassis cover j) Batteries 5. Follow the procedure in After working inside your computer. Camera Removing the Camera 1. Follow the
  • Dell Latitude 5424 Rugged | Service Manual - Page 127
    5. Lift the camera module away from the back cover [5] to remove it from the computer. CAUTION: Do not touch the Camera Lens fused to the LCD with bezel assembly. Installing the Camera 1. Install the camera module [1] on the back cover and install the two 'M2*3'. screws [2] 2. Connect the EDP cable
  • Dell Latitude 5424 Rugged | Service Manual - Page 128
    e) PCIe heatsink assembly f) Docking port assembly g) WWAN card h) WLAN card i) Bottom chassis cover j) Batteries 5. Follow the procedure in After working inside your computer. Battery Bay Removing the Battery bay 1. Follow the procedure in Before working inside your computer. 2. Remove the: a)
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    Installing the Battery bay 1. Install the battery bay [1] on the computer and tighten the five 'M2.5*5' [2] and nine 'M2.5*3' [3] securing it to the chassis. 2. Connect the battery cables to the system board. Removing and installing components 129
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    Removing the Left I/O daughterboard 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) PCIe Heatsink fan assembly d) Battery bay 3. Peel off the tape [1], disconnect the left I/O daughterboard FPC connector [2] from the system board
  • Dell Latitude 5424 Rugged | Service Manual - Page 131
    5. Loosen the two 'M2*5' screws [1] and lift the Left I/O daughterboard from the computer [2]. Installing the Left I/O Board 1. Install the left I/O daughterboard [1] and secure it using the two 'M2*3' screws [2] to the computer. Removing and installing components 131
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    a piece of insulation tape [2]. 3. Connect the speaker cable to the left I/O daughterboard [3]. 4. Install the: a) Battery bay b) PCIe Heatsink fan assembly c) Bottom chassis cover d) Batteries 5. Follow the procedure in After working inside your computer. 132 Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 133
    Smart Card Removing the Smart Card Reader 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) PCIe heatsink assembly d) Battery bay 3. Remove the tape from the smart card reader connector[1] and disconnect it [2] from the USH board.
  • Dell Latitude 5424 Rugged | Service Manual - Page 134
    6. Remove the tape [1] and disconnect the Smartcard Reader FPC connector [2] from the USH board. 7. Loosen the four 'M2*3' screws [1] and remove the smart card [2] reader from the computer. 134 Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 135
    Installing the Smart Card Reader 1. Insert the smart card reader through the I/O face plate [1] and install the four 'M2*3' screws to secure it to the bottom chassis [2]. 2. Connect the Smart Card FPC on the underside of the USH board [1] and secure it using a piece of tape [2]. Removing and
  • Dell Latitude 5424 Rugged | Service Manual - Page 136
    3. Install the two 'M2*3' screws [1] and turn over the USH board to secure it to the chassis [2]. 4. Connect the smart card FPC connector [1] and securing it with a piece of tape [2]. 5. Connect the finger print reader FPC [3] and secure it using a piece of tap [4] to the USH board. 136 Removing and
  • Dell Latitude 5424 Rugged | Service Manual - Page 137
    Reader Removing the ExpressCard Reader 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) PCIe heatsink assembly d) Battery bay e) Left I/O daughterboard f) Smart card 3. Peel off the tape on express card FPC connector [1] and
  • Dell Latitude 5424 Rugged | Service Manual - Page 138
    4. Remove the two screws securing the faceplate and the six 'M2*5' screws securing the Smart card to the computer [1] 5. Lift and remove the express card up to remove it from the computer [2]. 6. Separate the express card reader from the face plate. 138 Removing and installing components
  • Dell Latitude 5424 Rugged | Service Manual - Page 139
    Installing the ExpressCard Reader 1. Insert the express card reader in the left I/O face plate. 2. Align and place the Express Card reader [1] on the computer and secure the face plate with two screws. 3. Install the four 'M2*5' screws securing the Express Card reader to the computer [2]. 4. Connect
  • Dell Latitude 5424 Rugged | Service Manual - Page 140
    Speaker Removing the Speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) PCIe heatsink assembly d) Left I/O daughterboard e) Battery bay 3. Remove the two 'M2.5*7' screws [1] and remove the speaker from the computer [2]. 140
  • Dell Latitude 5424 Rugged | Service Manual - Page 141
    the two 'M2.5*7' screws to secure the speaker to the base [2]. 2. Install the: a) Battery Bay b) Left I/O daughterboard c) PCIe Heatsink assembly d) Docking port assembly e) Bottom Chassis Cover f) Batteries 3. Follow the procedure in After working inside your computer. Removing and installing
  • Dell Latitude 5424 Rugged | Service Manual - Page 142
    as per order details. 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Batteries b) Bottom chassis cover c) Keyboard d) PCIe heatsink assembly e) Docking port assembly f) Primary SSD g) Secondary SSD h) Heat Sink i) Memory j) WLAN card k) WWAN card l) GPS module
  • Dell Latitude 5424 Rugged | Service Manual - Page 143
    8. Peel off the tape [1] and disconnect the left I/O FPC [2] from the system board. 9. Peel off the tape [3] and disconnect the express card FPC [4] from the system board. 10. Peel off the tape [1] and disconnect the power button FPC connector [2] from the system board. 11. Peel off the tape [3] and
  • Dell Latitude 5424 Rugged | Service Manual - Page 144
    12. Remove the two 'M2*3' screws[1] on EDP bracket to remove the EDP bracket [2]. 13. Disconnect the EDP cable [3] and disconnect the DC-In connector [4] from the system board. 14. Remove the two 'M2.5*5' screws and two 'M1.6*3.0' screws [1] from the USB Type-C bracket. 15. Remove the USB Type-C
  • Dell Latitude 5424 Rugged | Service Manual - Page 145
    16. Remove the eight 'M2.5' screws [1] and single 'M2*3' screw epoxy screw [2] and remove the system board [3] from the computer. Installing the System board 1. Install the system board inserting the serial port on the system board through chassis [1] and install the eight 'M2.5' screws [2] and
  • Dell Latitude 5424 Rugged | Service Manual - Page 146
    screws on the serial port of the system board [1]. 3. NOTE: When installing the System Board, technicians must ensure that both the battery cables (1st & 2nd Battery) and FPC cables (Left I/O FPC and Express Card reader FPC) are not pinched under the System Board. Install the USB Type-C bracket
  • Dell Latitude 5424 Rugged | Service Manual - Page 147
    6. Connect the power button cable [1] to the system board and secure it using a piece of tape [2]. 7. Connect the USH board and touch pad cables [3] to the system board and secure it using a piece of tape [4]. 8. Connect the left I/O FPC cable [1] and secure it using a piece of tape [2]. 9. Connect
  • Dell Latitude 5424 Rugged | Service Manual - Page 148
    10. Connect the rear I/O FPC cable [1] and secure it using a piece of tape [2]. 11. Connect the battery indicator FPC cable [3] and secure it using a piece of tape [4]. 12. Connect the docking port FPC cable [5] and secure it using a piece of tape [6]. Motherboard 13. Connect the touch pad
  • Dell Latitude 5424 Rugged | Service Manual - Page 149
    SSD rail d) GPS module e) WWAN card f) WLAN card g) Memory h) Heatsink i) Secondary SSD j) Primary SSD k) Docking port assembly l) PCIe heatsink assembly m) Keyboard n) Bottom chassis cover o) Batteries 16. Follow the procedure in After working inside your computer. Bottom Base Assembly 1. Follow
  • Dell Latitude 5424 Rugged | Service Manual - Page 150
    Primary SSD rail q) Docking port assembly r) Heatsink assembly s) Rear I/O board t) Display assembly u) Primary SSD rail v) Battery bay w) Left I/O specifics of subcomponents defined in the Bottom Chassis Assembly. NOTE: The Latitude 5424, shipped with no ODD, has the blank fused to the chassis.
  • Dell Latitude 5424 Rugged | Service Manual - Page 151
    m) PCIe heatsink assembly n) Keyboard o) Bottom chassis cover p) Batteries q) r) s) t) 5. Follow the procedure in After working inside your computer. Removing and installing components 151
  • Dell Latitude 5424 Rugged | Service Manual - Page 152
    troubleshooting features to diagnose the Dell systems. It also lists the invoking instructions along with related information for each diagnostics method. Topics: • ePSA Diagnostics • LCD Built-in Self Test • Battery of problems encountered Tap F12 key on keyboard, as the Dell splash screen appears,
  • Dell Latitude 5424 Rugged | Service Manual - Page 153
    ePSA Advanced Screen The advanced screen allows more directed testing and contains more detail information about the overall health of the system. The user can get to this screen by simply swiping your finger to the left on touchscreen systems or clicking the next page button on the lower right hand
  • Dell Latitude 5424 Rugged | Service Manual - Page 154
    the device from the left pane and click Run Tests or use Advanced Option to include or exclude any Test. ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running, it will pause the test and then popup a window as shown below : 154 Diagnostics
  • Dell Latitude 5424 Rugged | Service Manual - Page 155
    the last test. Capture the error code with Validation code or Scan QR code and Contact Dell NOTE: As part of the new feature, user can now mute the beeping sound code when on Smart Phone. Online ePSA Validation Tool Usage Guide 1. User to obtain information from ePSA error windows. Diagnostics 155
  • Dell Latitude 5424 Rugged | Service Manual - Page 156
    2. Navigate to Online ePSA Validation Tool. 3. Enter error code, validation code, and service tag. Part serial number is optional. NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142
  • Dell Latitude 5424 Rugged | Service Manual - Page 157
    Valid Error Code Example After entering the correct information, the online tools will direct user to above screen which contains information of : • Confirmation of the error code and result outcome. • Suggested Part Replacement. Diagnostics 157
  • Dell Latitude 5424 Rugged | Service Manual - Page 158
    • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag . Invalid Error Code Example QR APP Validation Tool Besides using the online tool, customer can also validate the error code by scanning the QR
  • Dell Latitude 5424 Rugged | Service Manual - Page 159
    3. QR code scanner application will scan the code and automatically generate the link out. Click on the link to proceed. Diagnostics 159
  • Dell Latitude 5424 Rugged | Service Manual - Page 160
    navigate customer to Dell Support website which contains information of : • Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag. 160 Diagnostics
  • Dell Latitude 5424 Rugged | Service Manual - Page 161
    screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop PC or with the video card (GPU LCD BIST Test 1. Power off the Dell laptop PC. 2. Disconnect any peripherals connected to the PC. Connect only the AC adapter (charger) to the PC. 3. Make sure that
  • Dell Latitude 5424 Rugged | Service Manual - Page 162
    off green light on An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. Temporary battery failure with AC adapter present. Fatal battery failure with AC adapter present. Battery in full charge mode with AC adapter present. Battery in charge mode with AC adapter present
  • Dell Latitude 5424 Rugged | Service Manual - Page 163
    7 Problem Description following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a the previous version and the latest version of the BIOS from the Dell support site available to use. NOTE: Ensure that you have the file
  • Dell Latitude 5424 Rugged | Service Manual - Page 164
    system. NOTE: Ensure that you have downloaded the latest BIOS from the Dell support site and save it on your system. 1. Browse to the location of "\") and follow the on-screen instructions. Self-Heal Course Introduction Self-Heal is an option that helps recover a Dell Latitude system from a No Post,
  • Dell Latitude 5424 Rugged | Service Manual - Page 165
    the computer, follow the Safety Instructions. Supported Latitude Models NOTE: • Before replacing the system board, perform self-heal as a mandatory step. • Latitude Self-Heal can be avoided when complete system tear-down is required to access the coin-cell battery. • For the Latitude E7 Series (XX70
  • Dell Latitude 5424 Rugged | Service Manual - Page 166
    options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Dell Latitude 5424 Rugged
Service Manual
Regulatory Model: P85G
Regulatory Type: P85G001