Dell Latitude 7214 Rugged Extreme Latitude 12 Rugged Extreme - 7214 Owners Man
Dell Latitude 7214 Rugged Extreme Manual
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Dell Latitude 7214 Rugged Extreme manual content summary:
- Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 1
Dell Latitude 12 Rugged Extreme - 7214 Owner's Manual Regulatory Model: P18T Regulatory Type: P18T002 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 2
potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 3
Contents 1 Working on your computer 8 Before working inside your computer 8 Turning off your computer...9 Turning off your computer - Windows 10 9 Turning off your computer - Windows 8 9 Turning off your computer - Windows 7 10 After working inside your computer 10 Opening the press latch - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 4
Removing the power button board...27 Installing the power button board...28 Removing the docking board...28 Installing the docking board...29 Removing the antenna routing bracket 29 Installing the antenna routing bracket 30 Removing the WLAN card...30 Installing the WLAN card...31 Removing the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 5
7 56 Verifying the processor usage in Task Manager 56 Verifying the processor usage in Resource Monitor 57 Chipsets...58 Downloading the chipset driver 58 Identifying the chipset in Device Manager on Windows 10 58 Identifying chipset in Device Manager on Windows 8 58 Identifying chipset in - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 6
...75 Secure Boot screen options...77 Performance screen options...77 Power Management screen options 78 POST Behavior screen options...80 Virtualization support screen options 81 Maintenance screen options...81 System Log screen options...82 Updating the BIOS ...82 System and setup password...82 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 7
8 General troubleshooting 93 9 Contacting Dell 95 7 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 8
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 9
and turn the computer upside-down on a flat work surface. NOTE: To avoid damaging the system board, you must remove the main battery before you service the computer. 7. Remove the battery. 8. Turn the computer top-side up. 9. Open the display. 10. Press the power button to ground the system board - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 10
turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 11
11 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 12
2 System overview System top view Figure 1. System top view 1. display latch 3. contactless smart card reader 5. touchpad 2. keyboard 4. handle 12 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 13
System front view Figure 2. System front view 1. microphone 3. microphone 5. flip hinge 7. hard drive activity light 9. power status light 11. screen rotate button 2. camera (optional) 4. rotatable outdoor readable display/ touchscreen 6. wireless status light 8. battery status light 10. volume - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 14
System back view Figure 3. System back view 1. security cable slot 3. USB 2.0 port 5. VGA port 2. network port 4. serial port 6. power connector 14 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 15
System base view Figure 4. System base view 1. back camera 3. radio frequency pass-through connectors 5. docking device connector 2. camera flash 4. service tag 6. battery 15 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 16
System side view Figure 5. System side view - right 1. power button 3. hard drive 5. secure card reader 2. fingerprint reader 4. memory card reader/ Express card reader (optional) Figure 6. System side view - left 1. audio port 3. HDMI port 5. stylus 16 2. SIM card slot 4. USB 3.0 port with - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 17
used in a hazardous location. WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer. The computer turns on - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 18
3 Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips #0 screwdriver • Phillips #1 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 19
battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. WARNING: To prevent ignition in a hazardous atmosphere - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 20
Removing the base cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove battery. 3. To remove the base cover: a. Remove the screws that secure the base cover [1]. b. Lift the base cover to remove it from the computer chassis [2]. Installing the base cover 1. Place the base - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 21
4. To remove the keyboard door: a. Remove the screws that secure the keyboard door [1]. b. Lift the keyboard door [2]. c. Remove the tape that secures the keyboard cables [3]. d. Disconnect the keyboard cables from the system board connector by pressing the locking tab and lifting the connector [4, - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 22
3. Tighten the screws that secure the keyboard door to the computer chassis. 4. Align the keyboard into its slot on the computer. 5. Tighten the screws that secure the keyboard to the computer. 6. Install the battery 7. Follow the procedures in After Working Inside Your computer. Removing the hard - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 23
a. Disconnect the system fan cable from the system board [1]. b. Remove the screws that secure the system fan to the computer chassis [2]. c. Lift and remove the system fan from the computer chassis [3]. Installing the system fan 1. Align the system fan in its position in the chassis. 2. Tighten the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 24
Installing the MEMS board 1. Place the MEMS board in the slot. 2. Tighten the screws that secure the MEMS board. 3. Connect the cable to the MEMS board. 4. Install: a. base cover b. battery 5. Follow the procedures in After Working Inside Your computer. Removing the USH board 1. Follow the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 25
Installing the USH board 1. Connect the smart card cable to the USH board at the bottom of the board. 2. Flip the USH board to replace it to its original position. 3. Tighten the screws that secure the USH board. 4. Connect the cables to the USH board. 5. Install: a. base cover b. battery 6. Follow - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 26
Installing the Global Positioning System (GPS) module 1. Insert the GPS module into its slot and press the latch to secure it. 2. Connect the cable to the connector on the GPS module. 3. Connect the antenna cable to the GPS module 4. Affix the tape that secures the antenna cable. 5. Connect the USH - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 27
Installing the fingerprint reader 1. Insert the fingerprint reader board into the slot on the computer. 2. Connect the fingerprint reader board cable to the connector. 3. Secure the cover to fingerprint reader board by using the screws. 4. Install the: a. battery 5. Follow the procedure in After - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 28
Installing the power button board 1. Align the power button board with the connector on the system board. 2. Tighten the screws that secure the power button board. 3. Connect the cable to the power button board. 4. Place the cover. 5. Tighten the screws that secure the cover. 6. Install the: a. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 29
Installing the docking board 1. Connect the docking board connector cable to the system board. 2. Flip the docking board and place it on the slot. 3. Tighten the screws that secure the docking board. 4. Connect the antenna cables to the docking board. 5. Install: a. base cover b. battery 6. Follow - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 30
Installing the antenna routing bracket 1. Place the antenna routing bracket in the slot on the computer chassis. 2. Tighten the screws that secure the cable holder. 3. Route the antenna cables into the routing channels. 4. Connect all the wireless antenna cables to the connectors. 5. Affix the tape - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 31
Installing the WLAN card 1. Insert the WLAN card in the slot. 2. Tighten the screw that secures the WLAN card. 3. Connect the antenna cables to the WLAN card. 4. Install: a. antenna routing bracket b. base cover c. battery 5. Follow the procedures in After Working Inside Your Computer. Removing the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 32
Installing the WWAN card 1. Slide the WWAN card into its connector on the system board. 2. Press the card and tighten the screw that secures the WWAN card. 3. Connect the antenna cables to the WWAN card, as per the colors on the connectors. 4. Affix the tape that secures the antenna cables. 5. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 33
4. To remove heatsink: a. Loosen the screws that secure the heatsink to the system board in the sequence shown [1, 2, 3, 4]. NOTE: The screws are retained by the heatsink and should not be fully removed. b. Lift and remove the heatsink assembly from the computer chassis [5]. Installing the heatsink - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 34
4. Affix the tape that secures the heatsink assembly. 5. Route the antenna cable and connect it to the connector on the WLAN card. 6. Affix the tape that secures antenna cable. 7. Install: a. docking board b. base cover c. battery 8. Follow the procedures in After Working Inside Your Computer. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 35
Removing the memory module 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. base cover c. docking board 3. To remove the memory module shield: a. Lift the metal tabs to remove the memory module shield [1]. b. Lift and remove the memory module shield [2]. 4. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 36
Installing the memory module 1. Insert the memory module into the memory socket. 2. Press the memory module down until it clicks into place. 3. Place the memory module shield. 4. Install: a. docking board b. base cover c. battery 5. Follow the procedures in After Working Inside Your computer. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 37
Installing the SIM board 1. Insert the SIM board into the slot on the computer. 2. Install the screws that secure the SIM board. 3. Connect the SIM board connector cable to the SIM board. 4. Install the: a. heatsink b. docking board c. base cover d. battery 5. Follow the procedure in After working - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 38
Installing the battery cable 1. Connect the battery cable to the connector on the system board. 2. Install the: a. base cover b. battery 3. Follow the procedure in After working inside your computer. Removing the battery connector 1. Follow the procedure in Before Working Inside Your Computer. 2. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 39
Installing the battery connector 1. Insert the battery connector board on the computer. 2. Secure the battery connector to the computer by using the screws. 3. Install the: a. card bracket b. hard drive c. MEMS board d. USH board e. GPS module f. hard drive g. battery cable h. base cover i. battery - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 40
b. Remove the screws that secure the eDP connector [2]. c. Lift and remove the bracket from the connector [3]. d. Disconnect the eDP cable [4]. Installing the display cable 1. Install the eDP connector and place the bracket in its slot. 2. Tighten the screws that secure the eDP connector to the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 41
e. WLAN card f. WWAN card g. heatsink h. display cable 3. To remove the hinges: a. Remove the screws that secure the display hinge cover [1]. b. Lift and remove the display hinge cover [2]. c. Lift and pull the rubber gasket to release the cables routed through the gasket [3]. d. Remove the screws - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 42
8. Install: a. display cable b. heatsink c. WWAN card d. WLAN card e. antenna bracket f. docking board g. base cover h. battery 9. Follow the procedures in After Working Inside Your computer. Removing the card bracket 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 43
c. Flip the card bracket [3]. 5. To remove the card bracket: a. Disconnect the cable from the connector [1]. b. Lift and remove the card bracket from the computer chassis [2]. Installing the card bracket 1. Place the card bracket in the slot on the computer chassis. 2. Connect the cable to the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 44
6. Connect the cables to the system board. 7. Connect the battery cable to the battery board connector on the system board. 8. Install: a. battery cable b. WWAN card c. WLAN card d. antenna routing bracket e. hard drive f. MEMS board g. USH board h. GPS module i. docking board j. base cover k. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 45
4. Disconnect the following cables from the system board: a. LED cable [1] b. coin cell battery cable [2] c. speaker cable [3] d. power connector cable [4] e. touch pad cable [5] 5. To remove the system board: a. Remove the screws that secure the DisplayPort to the computer chassis [1]. b. Remove - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 46
Installing the system board 1. Place the system board to align with the connectors. 2. Tighten the screws that secure the system board to the computer chassis. 3. Tighten the screws that secure the video connector latch door. 4. Close the video connector latch door. 5. Flip the computer chassis and - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 47
n. USH board o. dock board p. base cover q. battery 8. Follow the procedures in After Working Inside Your computer. Removing the keyboard control board 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: a. battery b. base cover c. keyboard d. hard drive e. docking board - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 48
Installing the keyboard control board 1. Align the keyboard control board with the slot on the computer. 2. Tighten the screws that secure the keyboard control board to the computer chassis. 3. Install the: a. system board b. SIM board c. WWAN card d. WLAN card e. antenna routing bracket f. card - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 49
a. battery b. base cover c. docking board d. GPS module e. USH board f. MEMS board g. hard drive h. card bracket i. memory module j. antenna routing bracket k. WLAN card l. WWAN card m. heatsink n. battery cable o. battery connector p. SIM Board q. system board 3. To remove the power connector: a. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 50
d. battery cable e. heatsink f. WWAN card g. WLAN card h. antenna routing bracket i. memory j. card bracket k. hard drive l. MEMS board m. USH board n. GPS module o. docking board p. base cover q. battery 4. Follow the procedures in After Working Inside Your computer. Removing the speaker 1. Follow - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 51
Installing the speaker 1. Place the speaker in the slot on the computer chassis. 2. Tighten the screws that secure the speaker. 3. Connect the speaker cable to the system board. 4. Install: a. system board b. SIM board c. heatsink d. WWAN card e. WLAN card f. antenna routing bracket g. memory h. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 52
a. battery b. base cover c. docking board d. GPS module e. USH board f. MEMS board g. hard drive h. battery cable i. battery connector j. card bracket k. memory module l. antenna routing bracket m. WLAN card n. WWAN card o. heatsink p. SIM Board q. system board 3. To remove the handle: a. Peel the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 53
d. WWAN card e. WLAN card f. antenna routing bracket g. memory module h. card bracket i. battery connector j. battery cable k. hard drive l. MEMS board m. USH board n. GPS module o. docking board p. base cover q. battery 4. Follow the procedure in After working inside your computer. Removing the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 54
Installing the ExpressCard module 1. Insert the ExpressCard board into the slot. 2. Install the screws that secure the ExpressCard board. 3. Install the: a. card bracket b. hard drive c. MEMS board d. USH board e. GPS module f. hard drive g. antenna routing bracket h. WWAN card i. WLAN card j. - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 55
4 Technology and components Processors This laptop is shipped with the following Intel 6th generation processors: • Intel Core i3 series • Intel Core i5 series • Intel Core i7 series NOTE: The clock speed - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 56
The basic information of the processor is displayed. Identifying processors in Windows 7 1. Click Start → Control Panel → Device Manager. 2. Select Processor. The basic information of the processor is displayed. Verifying the processor usage in Task Manager 1. Press and hold the taskbar. 2. Select - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 57
The processor performance details are displayed. Verifying the processor usage in Resource Monitor 1. Press and hold the taskbar. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. The processor performance - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 58
the chipset driver 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model. 4. Click Drivers and Downloads - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 59
Identifying chipset in Device Manager on Windows 7 1. Click Start → Control Panel → Device Manager. 2. Expand System Devices and search for the chipset. Intel chipset drivers Verify if the Intel chipset drivers are already installed in the laptop. 59 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 60
with the Intel HD Graphics 520 graphics chipset. Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 2. Intel HD Graphics drivers Before installation After installation Display options This laptop has 11.6 - inch HD with 1366 x 768 pixels - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 61
1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model. 4. Click Drivers and Downloads. 5. Select the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 62
driver for your laptop. 8. After the download is complete, navigate to the folder where you saved the graphic driver file. 9. Double-click the graphic driver file icon and follow the instructions Brightness level slider to adjust the brightness manually. Adjusting brightness in Windows 8 To enable - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 63
You can also use the Brightness level slider to adjust the brightness manually. Cleaning the display 1. Check for any smudges or areas that projector is turned on and plug the projector cable into a video port on your laptop. 2. Press the Windows logo+P key. 3. Select one of the following modes: - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 64
5. Select Use your finger as an input device to enable the touch screen. Clear the box to disable the touch screen. Hard drive options This laptop supports M.2 SATA drive and M.2 NVMe drive. Identifying the hard drive in Windows 10 1. Tap or click All Settings on the Windows 10 Charms Bar. 2. Tap or - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 65
Panel → Device Manager. The hard drive is listed under Disk drives. 2. Expand Disk drives. Entering BIOS setup 1. Turn on or restart your laptop. 2. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard - Tap F2 until the Entering BIOS - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 66
with front-facing camera with the image resolution of 1280 x 720 (maximum). This laptop also has a back-facing camera. Identifying the camera in Device Manager on Windows 10 1. In the Search box, type device manager, and tap to start - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 67
the camera To start the camera, open an application that uses the camera. For instance, if you tap the Dell webcam central software or the Skype software that is shipped with the laptop, the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 68
Memory features This laptop supports 4-32 GB DDR4 SDRAM memory, up to 2133 MHz. Verifying → System . Verifying system memory in setup 1. Turn on or restart your laptop. 2. Perform one of the following actions after the Dell logo is displayed: • With keyboard - Tap F2 until the Entering BIOS setup - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 69
and the operating system logo appears, continue to wait until you see the desktop. Turn off the laptop and try again. Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the laptop. Table 3. Realtek HD audio drivers Before installation After installation 69 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 70
boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 71
of your computer. Option Description System Information • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code, Hot Swap Battery (if installed). • Memory Information: Displays Memory Installed, Memory - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 72
Option Battery Information Boot Sequence Description Displays the battery status and the type of AC adapter connected to the computer. Boot Sequence Allows you to change the order in which the computer attempts to find an operating system. The options are: • Internal HDD • USB Storage Device • CD - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 73
for the OS. If the USB port is disabled, the OS cannot see any device attached to this port. The options are: • Enable USB Boot Support • Enable External USB Ports • Disable Docking Station Devices except video NOTE: The USB keyboard and mouse always work in the BIOS setup irrespective of these - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 74
Keyboard The Keyboard Backlight with AC option does not affect the main keyboard Backlight Timeout illumination feature. Keyboard Illumination continues to support the various on AC illumination levels. The options are: • 5 seconds • 10 seconds. This option is selected by default. • 15 seconds - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 75
NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Admin Password Description Allows you to set, change, or delete the administrator (admin) password. NOTE: You must set the admin password before you set the system or hard - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 76
option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service (LVFS). TPM 2.0 Security Allows setting: Deactivate CPU XD Support Allows you to enable the Execute Disable mode of the processor. Enable CPU XD Support (default) OROM Keyboard Access - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 77
Mode, all the changes made will be erased and the keys will restore to default settings. Performance screen options Option Multi Core Support Description This field specifies whether the process has one or all cores enabled. The performance of some applications improves with the additional cores - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 78
the computer must turn on automatically. The options are: • Disabled. This option is selected by default. • Every Day • Weekdays • Select Days USB Wake Support You can enable USB devices to wake the system from Standby. NOTE: This feature is only functional when the AC power adapter is connected - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 79
: • Adaptive. This option is set by default. • Standard - Fully charges your battery at a standard rate. • ExpressCharge - The battery charges over a shorter period of time using Dell's fast charging technology. 79 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 80
Option Description • Primarily AC use • Custom If Custom charge is selected, you can also configure Custom Charge Start and Custom Charge Stop. NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the Advanced Battery Charge Configuration option. POST - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 81
by default. • 5 seconds • 10 seconds Virtualization support screen options Option Virtualization Description Allows you to enable - disabled by default. Maintenance screen options Option Service Tag Asset Tag Description Displays the Service Tag of your computer. Allows you to create - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 82
Restart the computer. 2. Go to Dell.com/support. 3. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the instructions on screen. 4. If you - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 83
Password type Setup password Description Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 84
The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 85
ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 86
Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your amber light and laptop. green light Alternately blinking Temporary battery failure with AC adapter present. amber light with steady green light Constantly blinking Fatal battery failure with AC adapter - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 87
7 Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start → Settings → System → About. • Windows 8.1 and Windows 8, from the charms sidebar, click or tap Settings → Change PC settings. In - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 88
Feature Type Specification 4-cell smart lithium ion Depth 72.6 mm (2.85 inches) Height 16.6 mm (0.65 inches) Width 215 mm (8.46 inches) Weight 318 g (0.70 lb) Voltage 14.8 V DC Life span 300 discharge per charge cycles Temperature range Operating • Charging: 0°C to 60°C (32°F to 140 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 89
Feature Specification Interface (external) microphone in/stereo headphones/external speakers connector Speakers one mono speaker Internal speaker amplifier 2 W (RMS) Volume controls Volume up/Volume down buttons CAUTION: Adjustment of volume control, as well as the equalizer in the operating - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 90
Feature SIM card slot Specification • one USB 3.0 port and memory card reader/PC card reader/ExpressCard reader (optional) one micro-SIM slot with security feature Display specifications Feature Specification Type WLED display Size 11.6 inches Height 190.00 mm (7.48 inches) Width 323.5 - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 91
to 40°C (32°F to 104°F) (operating) Temperature range -40°C to 70°C (-40°F to 158°F) (nonoperating) Physical dimension specifications Feature Height Width Length Weight (minimum config) Specification 39 mm (1.54 inches) 219 mm (8.62 inches) 311 mm (12.24 inches) 6.0 lbs (2.72 kg) Environmental - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 92
Feature Temperature - storage Relative humidity (maximum) - operating Relative humidity (maximum) - storage Altitude (maximum) - operating Altitude (maximum) - nonoperating Airborne contaminant level Specifications -51°C to 71°C (-60°F to 160°F) 10% to 90% (noncondensing) 0% to 95% (noncondensing) - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 93
troubleshooting Table 4. General Troubleshooting Issue Battery Charging Suggested Troubleshooting used batteries according to the manufacturer's instructions. No POST When a user starts the system does not show any display or has other problems, here are some basic steps that you can perform - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 94
Troubleshooting Steps 6. If the LCD has color problems, run the ePSA diagnostics. 7. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines. For Dell port, try the following troubleshooting steps: 1. Make sure that the network driver has been installed and is - Dell Latitude 7214 Rugged Extreme | Latitude 12 Rugged Extreme - 7214 Owners Man - Page 95
options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
Dell Latitude 12 Rugged Extreme – 7214
Owner's Manual
Regulatory Model: P18T
Regulatory Type: P18T002