Dell M2400 Setup and Quick Reference Guide 

Dell M2400 - Precision Mobile Workstation Manual

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  • Dell M2400 | Setup and Quick Reference Guide  - Page 1
    Dell™ Precision™ Mobile Workstation M2400 Setup and Quick Reference Guide This guide provides a features overview, specifications, quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell™
  • Dell M2400 | Setup and Quick Reference Guide  - Page 2
    forbidden. Trademarks used in this text: Dell, DellConnect, Dell MediaDirect, Latitude, Wi-Fi Catcher, ExpressCharge, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark
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    1 About Your Computer 7 Front View 7 Back View 9 Bottom View 10 Battery Removal 10 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator 11 2 Setting Up Your Computer 13 Quick Setup 13 Connecting to the Internet 16 Setting Up Your Internet Connection 16 Transferring Information to a New
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    38 Troubleshooting Software and Hardware Problems 39 Dell Diagnostics 40 Troubleshooting Tips 42 Power Problems 42 Memory Problems 43 Lockups and Software Problems 44 Dell Technical Update Service 46 Dell Support Utility 46 5 Reinstalling Software 49 Drivers 49 Identifying Drivers 49
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    6 Finding Information 57 7 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . . . . . 60 DellConnect 60 Online Services 60 AutoTech Service 61 Automated Order-Status Service 61 Problems With Your Order 61 Product Information 62 Returning Items for Warranty
  • Dell M2400 | Setup and Quick Reference Guide  - Page 6
    6 Contents
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    About Your Computer Front View 26 27 25 24 23 12 3 4 5 6 7 22 21 20 19 18 1 microphone (optional) 3 camera (optional) 5 display 8 9 10 11 12 13 14 17 16 15 2 camera light (optional) 4 display latch 6 keyboard status lights About Your Computer 7
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    19 Secure Digital (SD) memory- 20 card reader 21 display latch release 22 23 left speaker 24 25 keyboard 26 27 ambient light sensor power button Wi-Fi Catcher™ Network Locator audio connectors (2) media bay (with optical drive) ExpressCard slot contactless smart-card reader touch pad touch
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    View 1 2 10 3 4 5 9 8 67 1 RJ-11 connector (optional) 3 battery/power lights 5 AC adapter 7 video connector 9 USB PowerShare connector 2 RJ-45 network connector 4 multimode DisplayPort 6 security cable slot 8 eSATA/USB connector 10 smart card Reader CAUTION: Do not block, push objects into
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    section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use
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    -Fi Catcher™ Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet
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    12 About Your Computer
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    Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
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    2 Connect the network cable. 3 Connect USB devices such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer. 14 Setting Up Your Computer
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    docking device or other external device, such as a printer. Connect to the Internet. See "Connecting to the Internet" on page 16 for more information. 4 3 2 1 1 Internet service 3 wireless router 5 laptop with wireless connection 5 3 2 1 2 cable or DSL modem 4 laptop with wired connection Setting
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    the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide
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    If you have a setup CD, click Use the CD I got from an ISP. 4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP
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    to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two
  • Dell M2400 | Setup and Quick Reference Guide  - Page 19
    Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer→ Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive→ Next. 5 Insert the removable media
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    and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To
  • Dell M2400 | Setup and Quick Reference Guide  - Page 21
    L2 cache Front side bus frequency System Information Chip set Data bus width DRAM bus width Processor address bus width Flash EPROM PCI bus (discrete graphics only) ExpressCard (optional) ExpressCard connector Cards supported Intel® Core™2 Duo 32 KB per instruction, 32 KB data cache per core Shared
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    , see your computer's Service Manual at support.dell.com. For more information about iAMT, see the Dell™ Systems Management Administrator's Guide at support.dell.com. Ports and Connectors Audio IEEE 1394a microphone connector, stereo headphone/speakers connector 4-pin connector 22 Specifications
  • Dell M2400 | Setup and Quick Reference Guide  - Page 23
    be used as an eSATA port. VGA connector multimodeDisplayPort internal modem optional 10/100/1000 Ethernet LAN on system board WLAN half Mini-Card, WWAN, WPAN full Mini-Card Bluetooth® wireless technology UWB technology full Mini-Card supported by Mobile Broadband full Mini-Card Specifications 23
  • Dell M2400 | Setup and Quick Reference Guide  - Page 24
    Display Type (active-matrix TFT) Active X/Y Dimensions: Height Width Diagonal discrete video on system board, hardware accelerated, OpenGL support PCI-E graphics x16 nVIDIA Quadro FX370M discrete video: 256 MB dedicated memory VGA connector, multimode DisplayPort two-channel high definition audio
  • Dell M2400 | Setup and Quick Reference Guide  - Page 25
    Keyboard Number of keys Layout Size 83 (U.S. and Canada); 84 (Europe); 87 (Japan) QWERTY/AZERTY/Kanji full sized (19-mm key pitch) Touch Pad X/Y position resolution (graphics table mode) Size: Width Height 240 cpi 73.0-mm (2.9-inch) sensor-active area 42.9-mm (1.7-inch) rectangle Specifications
  • Dell M2400 | Setup and Quick Reference Guide  - Page 26
    Dimensions 12-cell lithium-ion slice batteries: Depth Height Width Weight: 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery Voltage: 6-cell and 9-cell 12-cell slice battery 12-cell "smart" lithium ion 0.51 kg (1.12 lb) 0.85 kg (1.87 lb) 11.1 VDC 14.8 VDC 26 Specifications
  • Dell M2400 | Setup and Quick Reference Guide  - Page 27
    Battery (continued) NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Charge time (approximate): Computer off Approximately 1 hour to 80% in Dell™ ExpressCharge™ mode Life span (approximate) 1 year
  • Dell M2400 | Setup and Quick Reference Guide  - Page 28
    3E 90 W E-Series AC adapter: Output voltage Output current Height Width Length Weight Fingerprint reader (optional) Type Physical Height Width Depth Weight 19.5 V DC 4.62 A 32 mm (1.3 inches) 60 mm (2.4 2.18 kg (4.8 lb) with discrete graphics, 6-cell battery, and optical drive 28 Specifications
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    with hard drive in head-parked position and a 2-ms halfsine pulse for storage): Operating 143 G Storage 163 G Altitude (maximum): Operating -15.2 to 3048 m (-50 to 10,000 ft) Storage -15.2 to 3048 m (-50 to 10,000 ft) Camera (Optional) Resolution 640 x 480 pixels (VGA) Specifications 29
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    30 Specifications
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    light is blinking blue, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might be
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    see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. board failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell
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    Real-time clock 1 Replace the battery (see your Service Manual failure. Possible at support.dell.com). battery failure or 2 If the problem persists, contact Dell. motherboard failure. 6 Video BIOS Test Contact Dell. Failure 7 CPU-cache test Contact Dell. failure Error Messages CAUTION
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    in the Dell Diagnostics (see "Dell Diagnostics" on page 40). HA R D -DISK DRIVE FAILURE - The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. 34 Troubleshooting
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    the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics
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    be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. N O B O O T D E V I C E A V A I L A B L E - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the
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    on the hard drive. See Windows Help and Support for instructions (click Start→ Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. SEEK ERROR - The operating system cannot find a specific track on the hard drive. SHUTDOWN
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    , then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65). TIME- OF -D A Y CLOCK STOPPED - The reserve battery that supports the system configuration settings may require recharging. Connect your
  • Dell M2400 | Setup and Quick Reference Guide  - Page 39
    CPU FAN FAILURE - Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. HA R D -DISK DRIVE FAILURE - Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance. HA R D -D I S K D R I V E R
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    from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 65. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 40 Troubleshooting
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    you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting
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    Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that the device
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    then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R - There is a power problem, a device may
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    the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 21. • Run the Dell Diagnostics (see "Dell
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    → Accessories→ Program Compatibility Wizard→ Next. 2 Follow the instructions on the screen. A solid blue screen appears TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
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    • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and
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    to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. Troubleshooting
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    48 Troubleshooting
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    driver is the source of your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Manager. Scroll down the list to see if any device has an exclamation point
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    Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows Vista
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    that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section: 1 Click the
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    the computer. The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. • If you received an Operating System media with your
  • Dell M2400 | Setup and Quick Reference Guide  - Page 53
    Set your Dell™ computer to the Windows Classic view. Starting System Restore Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . NOTE: The User screen. In the event that System Restore did not resolve the issue, you may undo the last system restore (see
  • Dell M2400 | Setup and Quick Reference Guide  - Page 54
    all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may
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    Restore. 6 On the Dell Factory Image Restore welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the
  • Dell M2400 | Setup and Quick Reference Guide  - Page 56
    files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Drivers and Utilities media contains
  • Dell M2400 | Setup and Quick Reference Guide  - Page 57
    Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media • A diagnostic program for your computer
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    instructions • Regulatory information • Ergonomics information • End User License Agreement Service Manual • How to remove and replace parts The Service Manual for your computer can be found at support.dell.com. • How to configure system settings • How to troubleshoot and solve problems Dell
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    suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65
  • Dell M2400 | Setup and Quick Reference Guide  - Page 60
    the contact information for your region or go to support.dell.com. DellConnect™ DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more
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    order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 65. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or
  • Dell M2400 | Setup and Quick Reference Guide  - Page 62
    the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 65). 3 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to
  • Dell M2400 | Setup and Quick Reference Guide  - Page 63
    some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation
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    Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:
  • Dell M2400 | Setup and Quick Reference Guide  - Page 65
    provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or
  • Dell M2400 | Setup and Quick Reference Guide  - Page 66
    66 Getting Help
  • Dell M2400 | Setup and Quick Reference Guide  - Page 67
    Restore, 54 software updates, 46 Support Utility, 46 technical support and customer service, 60 Technical Update Service, 46 Dell Diagnostics, 40 starting from the Drivers and Utilities media, 41 starting from your hard drive, 40 Dell Factory Image Restore, 55 Dell Technology Guide, 58 DellConnect
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    , 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 57 operating system, 57 memory troubleshooting, 43 N networks overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 57 O operating system Dell Factory
  • Dell M2400 | Setup and Quick Reference Guide  - Page 69
    Service Manual, 58 Service Tag, 57 setup Internet, 16 software problems, 45 reinstalling, 49 troubleshooting, 44-45 updates, 46 specifications, 21 support, 59 contacting Dell, 65 DellConnect, 60 online services, 60 regional, 60 technical support and customer service, 60 support information, 58
  • Dell M2400 | Setup and Quick Reference Guide  - Page 70
    Windows XP (continued) setting up Internet connection, 17 System Restore, 52 wizards Files and Settings Transfer Wizard, 17 Program Compatibility wizard, 45 70 Index
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www.dell.com | support.dell.com
Dell™ Precision™
Mobile Workstation M2400
Setup and Quick Reference Guide
This guide provides a features overview, specifications, quick setup, software,
and troubleshooting information for your computer. For more information about
your operating system, devices, and technologies, see the
Dell™ Technology Guide
at
support.dell.com
.
Model PP27L