Dell PowerEdge 2100 Service Manual

Dell PowerEdge 2100 Manual

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  • Dell PowerEdge 2100 | Service Manual - Page 1
    Dell® PowerEdge® 2100/180 and 2100/200 Systems SERVICE MANUAL ® Model MMM
  • Dell PowerEdge 2100 | Service Manual - Page 2
  • Dell PowerEdge 2100 | Service Manual - Page 3
    Dell® PowerEdge® 2100/180 and 2100/200 Systems SERVICE MANUAL ®
  • Dell PowerEdge 2100 | Service Manual - Page 4
    . Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registered trademarks of Dell Computer Corporation; MS-DOS and Microsoft are registered trademarks of
  • Dell PowerEdge 2100 | Service Manual - Page 5
    Index B battery, removal, 4-18 beep codes, 3-1 bezel, removal, 4-4 boot routine, observing when troubleshooting, 2-3 bracket, hard-disk drive, removal, 4-10 C cables, DC power, 1-12 CD-ROM drive access indicator location, 1-3 location, 1-4, 4-7 removal, 4-8 computer back/left side internal view,
  • Dell PowerEdge 2100 | Service Manual - Page 6
    , 1-3 power supply, 1-10 cables, 1-12 connectors, 1-10 DC voltage ranges, 1-10 illustrated, 1-12 power distribution diagram, 1-13 removal, 4-12 precautionary measures, 4-2 R reset button, 1-3 resource conflicts, eliminating, 2-5 2 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 7
    1-8 SCSI hard-disk drives. See also drives specifications, technical, 1-19 subsystems, advanced expansion, 1-6 system battery removal, 4-18 system board component locations, 4-14 illustrated, 1-14 removal, 4-19 system cooling fan, removal, 4-13 system error messages, list of, 3-3 system power supply
  • Dell PowerEdge 2100 | Service Manual - Page 8
  • Dell PowerEdge 2100 | Service Manual - Page 9
    1-2 System Memory 1-6 Advanced Expansion Subsystem 1-6 Integrated Server Management 1-6 Video Controller 1-7 Integrated SCSI Controller 1-7 SCSI Hard-Disk Drives 1-7 SCSI Configuration Guidelines 1-7 SCSI ID Numbers 1-8 Device Termination 1-8 System Unit 1-10 System Power Supply 1-10
  • Dell PowerEdge 2100 | Service Manual - Page 10
    Chapter 2 Basic Troubleshooting 2-1 Initial User Contact 2-1 External Visual Inspection 2-2 Observing the Boot Routine 2-3 4-5 Control Panel Assembly 4-6 Drives 4-7 Externally Accessible Drives 4-8 Hard-Disk Drives 4-10 Expansion Cards 4-11 System Power Supply 4-12 System Cooling Fan
  • Dell PowerEdge 2100 | Service Manual - Page 11
    . DC Power Distribution 1-13 Figure 1-11. System Board Components 1-14 Figure 1-12. System Board Jumpers 1-15 Figure 4-1. Computer Cover Removal 4-3 Figure 4-2. Front Bezel Removal 4-4 Figure 4-3. Front-Bezel Insert Removal 4-5 Figure 4-4. Control-Panel Assembly Removal 4-6 Figure 4-5. Drive
  • Dell PowerEdge 2100 | Service Manual - Page 12
    -Mounting Rails and Extensions Removal 4-9 Figure 4-8. Hard-Disk Drive Removal 4-10 Figure 4-9. Expansion Card Removal 4-11 Figure 4-10. Power Supply Removal 4-12 Figure 4-11. System Cooling-Fan Removal 4-13 Figure 4-12. System Board Components 4-14 Figure 4-13. DIMM Removal 4-15 Figure 4-14
  • Dell PowerEdge 2100 | Service Manual - Page 13
    ix
  • Dell PowerEdge 2100 | Service Manual - Page 14
    training in IBMcompatible PC troubleshooting techniques. In addition to information provided in this manual and the User's Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for troubleshooting procedures and instructions on using the Dell diagnostics to test
  • Dell PowerEdge 2100 | Service Manual - Page 15
    Chapter 1 System Overview The Dell® PowerEdge® 2100/180 and 2100/200 systems, covered in this man- ual are high-speed, upgradable, server systems, which use the Intel® Pentium® Pro family of microprocessors. PowerEdge 2100 systems incorporate the highperformance peripheral component interconnect (
  • Dell PowerEdge 2100 | Service Manual - Page 16
    BIOS in upgradable flash memory attached to the EISA bus • Integrated super I/O controller attached to the EISA bus, provides a bidirectional parallel port, two serial ports, and the diskette drive " found later in this chapter. 1-2 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 17
    side front of computer Figure 1-1. Computer Orientation 3.5-inch diskette drive diskette-drive access indicator CD-ROM drive CD-ROM-drive access indicator (BUSY) third drive bay power button power indicator hard-disk-drive access indicator reset button Figure 1-2. Front-Bezel Features CAUTION
  • Dell PowerEdge 2100 | Service Manual - Page 18
    drive CD-ROM drive third drive bay diskette controller cable power cables control panel cable SCSI cable system cooling fan internal hard-disk drive cage Figure 1-3. Front/Right Side Internal View system board mounting plate 1-4 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 19
    voltage selection switch AC power input connector I/O panel connectors externally-accessible drive bays (3) SCSI hard-disk drive cage SCSI cable hard-disk-drive power cables Figure 1-4. Back/Left Side Internal View system board System Overview 1-5
  • Dell PowerEdge 2100 | Service Manual - Page 20
    Utility," in the User's Guide describes the EISA Configuration Utility and provides instructions for using it to configure the server management circuitry works in conjunction with the Intel LANDesk® Server Management suite. 1-6 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 21
    used for diskette drives, CD-ROM drives, and/or tape drives. Harddisk drives should be installed in the SCSI hard-disk drive cage. For detailed information about installing externally-accessible drives, see Chapter 8, "Installing Drives in the External Bays," in the User's Guide. For detailed
  • Dell PowerEdge 2100 | Service Manual - Page 22
    SCSI hard-disk drive installed in the left bay of the SCSI hard-disk drive cage. Termination should be disabled on any other drives installed in the SCSI hard-disk drive cage. Figure 1-5 shows some examples of SCSI termination jumpers. 1-8 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 23
    for instructions. Figure 1-5 shows an example of a SCSI termination jumper on a CD-ROM drive. NOTE: When you install or remove a termination jumper, do not move or remove any other jumpers installed on the drives. termination jumper example CD-ROM drive termination jumper example hard-disk drive
  • Dell PowerEdge 2100 | Service Manual - Page 24
    ." Pin Assignments for the DC Power Connectors The power-supply output voltages can be measured at the back (wire side) of the connectors without disconnecting them. Figures 1-6, 1-7, and 1-8 show the wire side of the connectors. 1-10 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 25
    -12 VDC (blue) common (black) PWRGOOD 2 (orange) +12 VDC (yellow) +5 VFP (purple) 1 Pin 11 - PSON# should measure between +4 and +5 VDC except when the power button on the front panel is pressed, taking PSON# to its active-low state. 2 Pin 5 - PWRGOOD should measure between +4 and +5 VDC when the
  • Dell PowerEdge 2100 | Service Manual - Page 26
    : • Power-supply connector identification • Power cable connections for diskette, tape, CD-ROM, and hard-disk drives • Power distribution to sockets and connectors on the system board P1 P4 P5 P7 P6 P3 P2 Figure 1-9. DC Power Cables 1-12 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 27
    hard-disk drive P6 internal hard-disk drive main memory sockets DIMM_D DIMM_C DIMM_B DIMM_A +12 VDC +5 VFP +5 VDC +5 VDC fuse +5 VDC MICROPROCESSOR +3.3 VDC processor core regulator core VCC (+2.1 to +3.5 VDC) +5 VDC internal hard-disk drive Y-cable Figure 1-10. DC Power Distribution
  • Dell PowerEdge 2100 | Service Manual - Page 28
    connector (FLOPPY) DIMM connectors (DIMM_A [lower], DIMM_B, DIMM_C, and DIMM_D) auxiliary fan connector (AUXFAN) PCI connectors (PCI4 [lower], PCI5, and PCI6) server management connector (SRV_MGT) Figure 1-11. System Board Components 1-14 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 29
    System Board Jumper jumpered unjumpered Figure 1-12. System Board Jumpers 200 MHZ 180 MHZ PASSWD EISA VGA CARDBIOS System Overview 1-15
  • Dell PowerEdge 2100 | Service Manual - Page 30
    and use the EISA Configuration Utility to configure the system. Install to enable the integrated VGA controller. Install the jumper to boot system from BIOS expansion card. Remove the jumper to allow normal boot operation from BIOS. 1-16 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 31
    port. IRQ6 Generated by super I/O controller to indicate that diskette or tape drive requires service. IRQ7 Generated by super I/O controller to indicate that device connected to parallel port requires service. IRQ8 Generated by keyboard controller for each tick of RTC. IRQ9 Available for
  • Dell PowerEdge 2100 | Service Manual - Page 32
    DREQ2 Generated by super I/O controller to initiate DMA cycle for attached diskette drive DREQ3 Available DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Available DREQ6 Available DREQ7 Available 1-18 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 33
    the 180 MHz microprocessor; 33 MHz with the 200 MHz microprocessor EISA: 7.5 MHz with the 180 MHz microprocessor; 8.33 MHz with the 200 memory DIMM sockets four 168-pin sockets DIMM capacities . . . . . 16, 32, and 128 MB (DIMMs are 60 ns or faster, EDO) Standard RAM 16 MB Maximum RAM 256 MB BIOS
  • Dell PowerEdge 2100 | Service Manual - Page 34
    and Indicators Reset control push button Power control push button Power indicator green LED Diskette-drive access indicator green LED Hard-disk drive access indicator green LED CD-ROM drive access indicator green LED 1-20 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 35
    Video memory (standard 1 MB (not upgradable) Power DC power supply: Wattage 230 W Voltage 90 to 135 V at 60 Hz; 180 to to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz for 30 min Storage 0.5 G at 3 to 200 Hz for 30 min Maximum shock: Operating half-sine wave form: 50 G
  • Dell PowerEdge 2100 | Service Manual - Page 36
    1-22 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 37
    or indicate the appropriate troubleshooting procedure to use. After the user describes the problem, follow these steps: 1. Ask the user to back up any data on the hard-disk drive if the system's condition permits. Appendix C, "Maintaining the System," in the User's Guide provides information about
  • Dell PowerEdge 2100 | Service Manual - Page 38
    , and all peripherals. 2. Verify that all power cables are properly connected to the system unit, the monitor and peripherals, and their power sources. 3. Verify that the keyboard and mouse , it may be necessary to replace the keyboard. 2-2 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 39
    observe problem indications during the boot routine, follow these steps: 1. Insert the diagnostics diskette into drive A. Turn Troubleshoot the system power supply. If the troubleshooting procedure indicates that the system power supply is operational, troubleshoot the memory. Basic Troubleshooting
  • Dell PowerEdge 2100 | Service Manual - Page 40
    boot routine, troubleshoot the diskette drive or hard-disk drive subsystem, as appropriate. • System error messages: These messages can indicate problems or pro AC power cables from their power sources. 2. Remove the system unit cover. 2-4 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 41
    to reseat an expansion card, use a 1/4-inch nut driver to remove the screw that secures the card-mounting bracket peripherals to their power sources, and turn them on. Does the problem appear to be system unit may require dedicated memory spaces, interrupt levels, or Guide. Basic Troubleshooting 2-5
  • Dell PowerEdge 2100 | Service Manual - Page 42
    problem or leads to the proper troubleshooting steps for determining the source of the problem, call Dell for technical assistance. For instructions, see the chapter titled "Getting Help" in the Diagnostics and Troubleshooting Guide. 2-6 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 43
    series of beeps that identifies the problem troubleshooting the problem. Beep Code 1-2 1-2-2-3 1-3-1-1 Table 3-1. POST Beep Codes Error Probable Causes Invalid Expansioncard-ROM checksum Improperly seated expansion card or the system needs rebooted. Invalid BIOS ROM checksum Corrupted BIOS
  • Dell PowerEdge 2100 | Service Manual - Page 44
    Reseat the DIMMs or replace the system board. CMOS failure Defective system board. Memory controller or DIMM failure Defective DIMMs or system board. Reseat the DIMMs or system board. Gate A20 failure Defective system board. 3-2 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 45
    can help you find the source of a problem. Some of these error messages indicate fatal errors drive A type - Run Setup The diskette drive does not match the diskette drive be faulty. Defective keyboard or keyboard cable. System/ Shadow RAM failed at offset: One or more DIMMs may be improperly
  • Dell PowerEdge 2100 | Service Manual - Page 46
    in drive A, or load a bootable operating system from the hard-disk drive. System Memory size limit exceeded The size of installed DIMM memory is greater than 256 MB. Verify that the total installed DIMM memory does not exceed 256 MB. 3-4 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 47
    "Eliminating Resource Conflicts" in Chapter 2. Warning: IRQ not initialized The BIOS detected a resource conflict while configuring a Plug and Play ISA or The system board may be malfunctioning. Defective system board. System memory size has changed Run Configuration Utility A DIMM was added or
  • Dell PowerEdge 2100 | Service Manual - Page 48
    3-6 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 49
    Chapter 4 Removing and Replacing Parts This chapter provides procedures for removing the components, assemblies, and subassemblies in the computer. Unless otherwise noted, each procedure assumes the following: • You have performed the steps in "Precautionary Measures" found later in this chapter. •
  • Dell PowerEdge 2100 | Service Manual - Page 50
    system power supply's fan guard, on the computer chassis. If a wrist grounding strap is not available, touch the fan guard or some other unpainted metal surface on the back of the computer to discharge any static charge from your body. 4-2 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 51
    Computer Cover cover-mounting screws (4) handle Figure 4-1. Computer Cover Removal To remove the computer cover, follow these steps: 1. Remove the four cover-mounting screws at the back of the computer. 2. Slide the cover backward about one inch, then grasp the front of the cover and the handle
  • Dell PowerEdge 2100 | Service Manual - Page 52
    bezel to keep the opening between the front bezel and the computer chassis equal on all sides to prevent damage to the bezel alignment pins. 4-4 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 53
    Front-Bezel Inserts latch tab front-bezel insert Figure 4-3. Front-Bezel Insert Removal To remove a front-bezel insert, follow these steps: 1. Remove the front bezel. 2. With the inside of the front bezel facing you; grasp the front bezel with both hands and place your fingers on the outside of the
  • Dell PowerEdge 2100 | Service Manual - Page 54
    computer chassis. 3. Lift the control panel assembly out of the two chassis tabs. 4. Remove the control-panel-assembly cable from the hole in the chassis. 4-6 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 55
    . diskette drive interface cable diskette drive interface connector (FLOPPY) 3.5-inch diskette drive CD-ROM drive SCSI connector (SCSI) DC power cables SCSI interface cable Figure 4-5. Drive Hardware lower externally accessible drive bay (optional drive) SCSI hard-disk drives Removing and
  • Dell PowerEdge 2100 | Service Manual - Page 56
    identification. 2. Press inward (toward center of drive) on the two drive-release tabs, and slide the drive out of the bay. 3. Remove the drive-mounting rails and drive-mounting extensions (if present) from the drive (see Figure 4-7). 4-8 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 57
    50-pin to 68-pin adapter from the SCSI connector on the back of the drive. Some drives use a 50-pin to 68-pin adapter between the SCSI cable and the drive connector. Check the back of the drive for an adapter, if present, remove it and retain it for use on the new
  • Dell PowerEdge 2100 | Service Manual - Page 58
    settings you recorded. Be sure you position the hard-disk drive against the side and back tabs inside the hard-disk drive bracket (the mounting holes in the hard-disk drive bracket align with the screw holes in the hard-disk drive). 4-10 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 59
    Expansion Cards expansion-card retaining screw expansion card Figure 4-9. Expansion Card Removal card-guide slots (inside front of computer) 1. Lay the computer on its right side. 2. Disconnect any cables attached to the expansion card you want to remove. Be
  • Dell PowerEdge 2100 | Service Manual - Page 60
    supply forward about an inch to clear the retaining tabs, then lift it out of the computer. When you reinstall the power supply, be sure the slots on the bottom of the power supply engage the retaining tabs on the computer chassis. 4-12 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 61
    System Cooling Fan system cooling-fan mounting pushfasteners (4) system cooling fan system cooling-fan connector (FAN) push-fastener removed new push-fastener push-fastener installed plunger plunger barrel back wall of chassis Figure 4-11. System Cooling-Fan Removal system cooling fan To
  • Dell PowerEdge 2100 | Service Manual - Page 62
    computer 3-volt power connector (POWER3V) power connector (POWER) control-panel connector (PANEL) microprocessor socket diskette/tape drive interface connector (PCI4 [lower], PCI5, and PCI6) server management connector (SRV_MGT) 4-14 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 63
    DIMMs DIMM 1. Figure 4-13. DIMM Removal 2. securing clip (2) To remove a DIMM, push outward on the DIMM socket's securing clips until the DIMM is released from its socket. Then lift the DIMM away from the socket. DIMM securing clip (2) 2. 1. Figure 4-14. DIMM Installation To replace a DIMM,
  • Dell PowerEdge 2100 | Service Manual - Page 64
    release lever to rotate the lever to its fully vertical position. 5. Lift the microprocessor/heat sink assembly out of its socket (see Figure 4-16). 4-16 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 65
    microprocessor socket microprocessor securing clip heat sink thermal interface pad (attached to the heat sink) microprocessor pin-1 corner of socket front tab Figure 4-16. Microprocessor/Heat Sink Assembly The heat sink and microprocessor are separate. Look at the bottom side of the heat sink and
  • Dell PowerEdge 2100 | Service Manual - Page 66
    or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. To remove the system battery, follow these steps: 1. If possible, enter lost while replacing the battery. 4-18 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 67
    ). b. Raise the top of the system board assembly up enough to allow access to the system board cables. c. Disconnect the power cables, the control panel cable, the diskette drive interface cable, system cooling-fan cable, and the SCSI interface cable. 6. Lift the system board assembly away from the
  • Dell PowerEdge 2100 | Service Manual - Page 68
    you are replacing the system board, remove the DIMMs and the microprocessor from the old system board and install them on the replacement board. 4-20 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual
  • Dell PowerEdge 2100 | Service Manual - Page 69
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Dell
®
PowerEdge
®
2100/180 and 2100/200 Systems
Dell
®
PowerEdge
®
2100/180 and 2100/200 Systems
SERVICE MANUAL
Model MMM
®