Dell PowerEdge 2970 Hardware Owner's Manual

Dell PowerEdge 2970 Manual

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  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 1
    Dell™ PowerEdge™ 2970 Systems Hardware Owner's Manual www.dell.com | support.dell.com
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 2
    or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 3
    Startup 12 Front-Panel Features and Indicators 13 Hard-Drive Indicator Codes 15 Back-Panel Features and Indicators 17 Connecting External Devices 17 Power Indicator Codes 18 NIC Indicator Codes 19 LCD Status Messages 20 Solving Problems Described by LCD Status Messages 27 Removing LCD
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    Plug Hard Drive 57 Installing a Hot-Plug Hard Drive 58 Replacing a Hard-Drive Carrier 59 Removing a Hard Drive From a Hard-Drive Carrier 59 Installing a Hard Drive Into a Drive Carrier 59 Power Supplies 60 Removing a Power Supply 61 Replacing a Power Supply 62 Removing the Power Supply Blank
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    Fan 64 SAS Controller Daughter Card 65 Installing a SAS Controller Daughter Card 65 Removing a SAS Controller Daughter Card 68 RAID Battery 69 Installing a RAID Battery 69 Removing a RAID Battery 70 Configuring the Boot Device 70 Internal USB Memory Key Connector 70 Installing the Optional
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    the Tape Drive Cable Retention Bracket . . . . 89 System Memory 91 General Memory Module Installation Guidelines 91 Memory Sparing Support 92 Installing Memory Modules 94 Removing Memory Modules 95 Integrated NIC TOE 96 Processors 96 Removing a Processor 96 Installing a Processor 98 System
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    System Cooling Problems 123 Troubleshooting a Fan 124 Troubleshooting System Memory 124 Troubleshooting a Diskette Drive 126 Troubleshooting an Optical Drive 127 Troubleshooting a Tape Drive 128 Troubleshooting a Hard Drive 129 Troubleshooting a SAS or SAS RAID Controller Daughter Card
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    Expansion Cards 132 Troubleshooting the Microprocessors 133 5 Running the System Diagnostics 135 Using Server Administrator Diagnostics 135 System Diagnostics Features 135 When to Use the System Diagnostics 135 Running the System Diagnostics 136 System Diagnostics Testing Options 136
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 9
    Problems With Your Order 149 Product Information 149 Returning Items for Warranty Repair or Credit 149 Before You Call 150 Contacting Dell 152 Glossary 175 Index 183 Contents 9
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 10
    10 Contents
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    Instructions included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • CDs included with your system provide documentation and tools for configuring
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    event log (SEL). See the BMC User's Guide for more information on setup and use of BMC. If a SAS controller is installed, this keystroke enters the SAS Configuration Utility. See your SAS controller User's Guide for more information. If a SAS RAID controller is installed, this
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    the amount of memory installed in the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. Used to troubleshoot software and device driver errors when using certain
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 14
    within a rack. When one power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on. Connects USB devices to the system. The ports are USB 2.0-complaint. 6 Video connector Connects a monitor to the system. 7 Hard drives (8) 8 Optical drive
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    Hard-Drive Indicator Codes The hard-drive carriers have two indicators-the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity
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    non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off. Table 1-3. Hard-Drive Indicator Patterns for RAID Condition Identify drive/preparing for removal Drive ready for insertion or removal Drive predicted failure Drive failed Drive rebuilding Drive
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    before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions. • Always attach external devices while your system
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    see Figure 1-4). Table 1-4 lists the power supply indicator codes. Table 1-4. Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational. Power supply fault Amber indicates a problem with the power supply. AC line status Green
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    on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 2 1 link indicator 2 activity indicator Table 1-5. NIC Indicator Codes Indicator Link and activity indicators are off Link indicator is green Activity indicator is amber
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    button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 147. Table 1-6. LCD Status Messages Code N/A Text SYSTEM NAME E1000 E1114 FAILSAFE, Call Support Temp Ambient E1118 CPU Temp Interface E1210 CMOS Batt Causes Corrective
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    E122D E122E E122F E1231 E1232 E1310 Text ROMB Batt ## PwrGd Causes Corrective Actions RAID battery is either missing, Reseat the RAID battery bad, or unable to recharge due to connector. See "RAID Battery" on thermal issues. page 69, and "Troubleshooting System Cooling Problems" on page 123
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    to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User's Guide for information about these utilities. Specified processor is missing or See "Troubleshooting the bad, and
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    . processor initialization error. CPU Machine Chk The system BIOS has reported a See "Getting Help" on page 147. machine check error. PS # Missing No power is available from the specified power supply; specified power supply is improperly installed or faulty. See "Troubleshooting Power Supplies
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    ) Code E1711 Text Causes Corrective Actions PCI PERR B## D## F## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 25
    . See "Troubleshooting a Hard Drive" on page 129. If the problem persists, see your RAID documentation. HDD ## Removed The specified hard drive has been Information only. removed from the system. DRAC5 Conn2 Cbl DRAC 5 cable is missing or disconnected. Reconnect the cable. See "Installing a RAC
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    Help" on page 147. BIOS POST memory test failure. See "Troubleshooting System Memory" on page 124. If problem persists, see "Getting Help" on page 147. Dell remote access controller Check screen for specific error (DRAC) configuration failure. messages. Ensure that DRAC cables and connectors are
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 27
    Status Messages (continued) Code Text Causes Corrective Actions E2112 Mem Spare DIMM # The system BIOS has spared the See "Troubleshooting System memory because it has Memory" on page 124. determined that the memory had too many errors. "# & #" represents the DIMM pair implicated by the
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    SEL - You can perform this task remotely, but you will lose the event history for the system. • Power , reconnect the power cable, and restart new SEL entry. • The system is reset and new error events notify you of a possible problem with the system. Table 1-3 Only trained service technicians are
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    Module Installation Guidelines" on page 91. If the problem persists, see "Troubleshooting System Memory" on page 124. Attempting to update Remote Configuration. Please wait... Remote Configuration request has Wait until the process is complete. been detected and is being processed. BIOS Update
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    the diskette. If the problem inserted in diskette drive. persists, see "Troubleshooting a Diskette Drive" on page 126. Error: Incorrect memory configuration CPU n The DIMM group for CPU n is See "General Memory Module incorrectly configured and caused the Installation Guidelines" on page 91
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    , or harddrive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126, "Troubleshooting an Optical Drive" on page 127, and "Troubleshooting a Hard Drive" on page 129. See "Using the System Setup
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    on page 147. The specified PCIe device is faulty or improperly installed. For a SAS controller daughter card, reseat the card in the dedicated PCIe connector. See "Installing a SAS Controller Daughter Card" on page 65. If the problem persists, see "Getting Help" on page 147. Faulty or improperly
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    the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting a USB Device" on page 119, or "Troubleshooting a Hard Drive" on page 129 for the appropriate drive(s) installed in your system. Remote Access Controller cable error or incorrect card in the RAC
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 34
    the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 124. This system supports only Opteron(TM) 2000 series processors. Microprocessor(s) is not supported by Install a supported microprocessor or
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 35
    n Micro code update failed. Update the BIOS firmware. See "Getting Help" on page 147. Warning: One or more Faulty or improperly seated memory See "Troubleshooting System Memory" faulty DIMMs found on CPUn module(s) used by CPUn. on page 124. Warning: The installed memory configuration is not
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    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. 36 About Your
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    or disable integrated devices • Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Turn an explanation of the message and suggestions for correcting errors. NOTE: After installing a memory upgrade, it is normal for your system to send
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    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or Down arrow or Spacebar, , , left and right
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    's internal calendar. Displays a screen to view memory information and to configure certain memory features. See Table 2-3. Displays information related to microprocessors (speed, cache size, and so on). See Table 2-4. Displays type and capacity of the SATA drive attached to the specified SATA port
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    can include the diskette drive, CD drive, hard drives, and network. If you have installed a RAC, additional options such as virtual floppy and virtual CD-ROM may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 41
    rank of memory on each DIMM is reserved for memory sparing. See "Memory Sparing Support" on page 92. Redundant memory feature is disabled if the Node Interleaving field is enabled. If this field is enabled, memory interleaving is supported if a symmetric memory configuration is installed. If this
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 42
    Power Management option on the CPU Information screen. Additionally, for Microsoft® Windows® operating systems, you will need to install the AMD PowerNow! driver to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system, and at support
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 43
    (Auto default) Enables or disables the system's diskette drive controller. When Auto is selected, the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot. You can also configure the drive as Read-Only, or Off. When using the Read-Only
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    serial communications. Failsafe Baud Rate (57600 default) Displays the failsafe baud rate Boot (Enabled default) Enables or disables BIOS console redirection after your system boots to "Using the System Password" on page 46 for instructions on assigning a system password and using or changing
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    support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Sets the NMI feature On or Off. Determines how the system reacts when power . If your data requires more security, use a trained service technician changes
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    system password is assigned, only those who know the password have full use of the system. When the System Password option is set key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-
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    down. This message can alert you to an unauthorized person attempting to use your system. Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered. NOTE: You can use the Password Status option in conjunction with the System
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 48
    verify the password. If a character is illegal for password use, the system beeps. NOTE: The setup password can be the same as the system password. If Password option becomes effective immediately (restarting the system is not required). Operating With a Setup Password Enabled If Setup Password is
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 49
    145. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems and sensor status • Allows control of system functions including power on and off • Functions independently of the system's power state or the system's
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    50 Using the System Setup Program
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    components: • Hard drives • Power supplies • System fans • SAS controller daughter card • RAID battery • Internal USB memory key connector • Expansion cards • Expansion card cage • Cooling shroud • Fan bracket • RAC card • Optical, diskette, and tape drives • System memory • Processors • System
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    11 15 12 14 13 1 RAID battery (optional) 2 4 power supply bay 5 7 power supplies (1 or 2) 8 10 heatsinks and 11 microprocessors (1 or 2) 13 slimline optical drive (optional) 14 16 control panel SAS controller or optional SAS 3 RAID controller daughter card cooling shroud 6 center
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    an installation or troubleshooting procedure, you may be required to change a jumper setting. For more information, see "System Board Jumpers" on page 139. Front Bezel A lock on the bezel restricts access to the power button, diskette drive, optical drive, and hard drive(s). A control panel LCD
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 54
    LCD With Bezel Installed 1 2 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 55
    protecting against electrostatic discharge. Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals
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    Hard drives are supplied in special hotpluggable drive carriers that fit in the hard-drive bays. NOTICE: Before attempting to remove or install a drive while the system is running, see the documentation for the optional SAS RAID controller daughter card to ensure that the host adapter is configured
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    Plug Hard Drive 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 54. 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID controller
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    support hot-plug drive installation. See the documentation supplied with your operating system. 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 54. 2 If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 57. 3 Install the hot-plug hard
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 59
    Removing a Hard Drive From a Hard-Drive Carrier Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at
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    1 screws (4) 2 drive carrier 3 hard drive Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 61
    system, you may have to unlatch and lift the cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system's Rack Installation Guide. 1 If your system has a single power supply, turn off the system and all attached peripherals. For
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 62
    bay, and remove from the chassis. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. 62 Installing System Components
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    of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. System Fans The system includes four hot-pluggable cooling fans. Removing a System Fan CAUTION: Only trained service technicians are authorized to remove the system
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    Figure 3-8. Removing and Installing a Cooling Fan 2 3 1 1 fan bracket 2 fan handle 3 fan Replacing a Cooling Fan 1 Ensure that the fan handle is upright and until it snaps into place. See Figure 3-8. 2 Close the system. See "Closing the System" on page 56. 64 Installing System Components
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    hard drives supporting either SAS or SATA hard drives. Both RAID and non-RAID versions of the controller are available for your system. The non-RAID SAS controller supports up to four SAS or SATA internal hard drives. All hard drives must be either SAS or SATA (mixed SAS/SATA drive configurations
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    (SAS RAID only) SAS RAID controller DIMM (SAS RAID only) SAS controller daughter card socket SAS connector(s) (1 or 2) 5 Attach the interface cable(s) to the SAS controller daughter card and to the backplane. • For a non-RAID SAS controller (with a single connector), attach one end of the
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    6 If you are installing a SAS RAID controller, install the RAID battery. See "Installing a RAID Battery" on page 69. Figure 3-10. SAS Controller Daughter Card Cabling 2 1 3 4 1 SAS controller daughter card 2 SAS controller 0 4 SAS/SATA backplane 3 backplane connector A (SAS_A) Installing System
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    RAID Controller Daughter Card Cabling 3 2 1 4 5 6 1 SAS RAID controller daughter 2 card 4 backplane connector A 5 (SAS_A) SAS controller 0 backplane connector B (SAS_B) 3 SAS controller 1 6 SAS/SATA backplane Removing a SAS Controller tab while sliding the SAS controller daughter card in its
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    RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-12. 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays. 3 Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect
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    the optical drive cable from the sideplane board. NOTE: You do not need to disconnect the control panel cable from the sideplane to complete the memory key installation. 5 Press inward on the sideplane release tabs, lift the sideplane up enough to clear the system board pins, and rotate the end of
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    on the sideplane (see Figure 6-4) and install the USB memory key onto the board. See Figure 3-13. 7 Replace the sideplane into the system. 8 Reconnect the optical drive cable, if present. 9 Reinstall the SAS controller card. See "Installing a SAS Controller Daughter Card" on page 65. 10 Close
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    half-length expansion cards only. Slot 2 on the left riser supports a full-length expansion card. NOTE: Your system supports up to two RAID expansion cards to manage external storage. Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and
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    Figure 3-14. Installing an Expansion Card 2 3 4 5 1 1 front card guide 4 expansion card 2 expansion-card connector 5 expansion-card guide latch 3 card-edge connector 6 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its
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    system processor(s) and memory modules. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to the system. See "Opening the System" on page 55. 3 Remove the optical drive cable from the cable tabs on top of the cooling shroud. 4 Remove the
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    snap into place on the pivots. 3 Rotate the shroud down over the processor(s) and memory modules. 4 Route the optical drive cable through the cable tabs on top of the cooling shroud. 5 Reinstall the left riser board. See "Installing the Left Riser Board" on page 103. 6 Reinstall the expansion cards
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    service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide on page 74. 4 Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 68 5 Remove Installing System Components
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    into the two slots on the system board tray. 2 Rotate the left end of the fan bracket down into the system until the release latch and plastic clip fully engage. 3 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 65. 4 Replace the fans in the fan
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    an Expansion Card" on page 74. 5 Press the two blue release latches on the expansion-card cage. See Figure 3-17. Figure 3-17. Installing and Removing the Expansion-Card Cage 4 3 2 1 1 expansion-card cage 4 chassis pins (2) 2 pin collars (2) 6 Lift the cage straight up to clear the chassis
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    Remote Access Controller (RAC) provides a set of advanced features for managing the server remotely. Removing the RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 80
    Installing and Removing a RAC Card 3 4 2 1 7 5 6 1 RAC-card connectors (2) 4 RAC card 7 support standoffs (2) 2 RAC-card cables (2) 5 retention standoff 3 retention standoff hole 6 support . 6 Angle the free end of the RAC card up and pull the card away from the support standoffs. 7 If you
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    to their power sources, and turn them on. See the RAC card documentation for information on configuring and using the RAC card. Optical Drive An optional slimline CD, DVD, or CD-RW/DVD optical drive is mounted on a tray that slides in the front panel and connects to the controllers on the
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    back of the optical drive tray and push the tray out of the system. See Figure 3-20. Figure 3-19. Removing and Installing the Optical Drive Tray 2 3 1 4 5 1 optical drive 4 optical-drive release tab 2 power cable 5 optical-drive tray 3 optical-drive cable 82 Installing System Components
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    until the tray snaps into place. 3 Connect the optical drive cable and the power cable to the back of the drive tray. 4 Close the system. See "Closing the System" on page 56. 5 Replace the bezel. See "Replacing the Front Bezel" on page 55. 6 Reconnect your system and peripherals to their electrical
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    Installing an Optical Drive Into the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray, lower the right side of the optical drive down onto the right side of the drive tray. See Figure 3-20. 2 Lower the left side of the optical drive and press the drive down into the
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    carrier 2 release tabs (2) 3 media bay Installing the Diskette Drive Into the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety
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    in "Removing the Fan Bracket" on page 76. b Locate the diskette-drive connector (FLOPPY) on the system board. See Figure 6-2. c Carefully pry the locking bar on the FLOPPY connector into the unlocked position. d Insert the end of the cable under the locking bar and into the FLOPPY connector as far
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    describes how to configure and install an internal SCSI or SATA tape drive. NOTE: Installing a SCSI tape drive requires an optional SCSI controller card. Removing and Installing an Internal Tape Drive NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your
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    affixing the tape drive blank to the rails, and set the rails aside for installation onto the drive. See Figure 3-24. 5 Prepare the tape drive for installation. Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive (and controller card, if applicable
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 89
    and Installing an Internal Tape Drive 1 2 3 4 1 tape drive rails (2) 4 screws (4) 2 tape drive 3 rail release tabs (2) 8 Route the tape drive's interface cable through the tape drive cable retention bracket. See Figure 3-25. 9 Connect the tape drive interface cable to the drive controller
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    back of the system until all the clips and the blue release latch are fully engaged. Figure 3-25. Installing and Removing the Tape Drive Cable Retention Bracket 2 3 4 5 1 1 tape drive cable 4 bracket clips (6) 2 SCSI controller card 5 tape drive cable retention bracket 3 release latch 90
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    Memory You can upgrade your system memory to a maximum of 32 GB (for a one-processor configuration) or 64 GB (for a two-processor configuration) by installing 667-MHz registered parity DDR-II memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, 4-GB, or 8-GB (when available) modules. The memory
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 92
    " on page 37. To use memory sparing, you must disable node interleaving. Memory sparing is applied independently to the two groups of DIMMs on opposite sides of the processor sockets. To support memory sparing, all DIMM sockets within a DIMM group must be populated. 92 Installing System Components
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 93
    Table 3-2 shows how memory sparing works in various memory configurations. Table 3-2. Memory Sparing in Single- and Dual-Processor Configurations Processor 1 Processor 2 Available Memory Spared Memory DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM8 1 CPU / 2 CPUs 1 CPU / 2 CPUs 512 MB
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 94
    Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 95
    in the system diagnostics. See "Running the System Diagnostics" on page 136. Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information
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    inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 97
    Figure 3-27. Installing and Removing the Heat Sink 1 2 1 heat sink 2 heat-sink retention screws (2) 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screw. 8 Gently lift the heat sink off of the processor and set the heat sink aside. NOTE:
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 98
    not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. Installing a Processor 1 Unpack the new processor. 2 If you are installing a second processor for the first time, remove and discard the protective shield on top of
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 99
    the new system configuration. See "Entering the System Setup Program" on page 37. 9 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 136 for information about running the diagnostics. Installing System Components 99
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 100
    a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information. 1 Turn off the system
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 101
    the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. a Support the battery connector by pressing down Getting Help" on page 147 for instructions on obtaining technical assistance. Installing System Components 101
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 102
    CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information card openings. c Lift the riser board from the six securing tabs. 102 Installing System Components
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 103
    the Left Riser Board 4 3 5 2 1 6 1 riser release pin 4 riser securing tabs (6) 2 expansion-card rail 5 tab slots (3) 3 expansion-card cage 6 tab notches (3) Installing the Left Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 104
    riser board from the two guide pins on either end, and draw the riser away from the system board. Figure 3-31. Replacing the Center Riser Board 3 2 1 4 5 1 pin collars (2) 4 guide pins (2) 2 release tab 5 system board socket 3 center riser board Installing the Center Riser Board 1 Fitting
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 105
    service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide the System" on page 55. 3 Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 68. 4 Remove any cables from
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 106
    release tabs (2) 7 optical drive cable 10 system board 2 control panel connector 3 control panel cable 5 pin collar (2) 6 optical drive connector 8 chassis pins (2) 9 sideplane connector 11 SAS controller daughter card 12 SAS controller daughter card socket 106 Installing System Components
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 107
    on page 55. 3 Disconnect the optical drive power cable from the SAS/SATA backplane board. See "Removing the Optical Drive from the System" on page 82. 4 Remove the hard drives. See "Removing a Hot-Plug Hard Drive" on page 57. NOTE: To properly reinstall the hard drives, ensure that you record which
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 108
    drive carrier 4 securing slots (12) 2 SAS-backplane board release 3 SAS/SATA backplane board pin 5 securing tabs (12) Installing the SAS/SATA Backplane Board CAUTION: Only trained service SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 65. 5 Reattach the SAS
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 109
    Reinstall the hard drives in the same drive bays from which they were removed. 7 If applicable, reconnect the optical drive power cable to the backplane board. See "Installing the Optical Drive" on page 83. 8 Close the system. See "Closing the System" on page 56. Control Panel Assembly (Service-only
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 110
    Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module. 3 Install the control panel board in the system chassis and secure with the three Phillips screws. See Figure 3-34. 4 Connect the display module cable to the
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 111
    7 Reconnect the system to the power source and turn on the system and attached peripherals. 8 If applicable, install the bezel. System Board (Service-only Procedure) Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 112
    2 system board 3 system-board tray Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 113
    Cage" on page 79. 13 Replace the center riser board. See "Installing the Center Riser Board" on page 104. 14 Replace the power supplies. See "Replacing a Power Supply" on page 62. 15 If applicable, replace any expansion cards. See "Installing an Expansion Card" on page 72. 16 Close the system. See
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 114
    114 Installing System Components
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 115
    Device" on page 119. The diskette drive activity indicator. See "Troubleshooting a Diskette Drive" on page 126. The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 127. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 129. An unfamiliar
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 116
    Real-time clock ACPI functions (used for power management) Available Available Available Math coprocessor IDE CD drive controller Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 117
    , run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 147. Troubleshooting the Keyboard Problem • System message indicates
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 118
    faulty keyboard. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 119
    3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 119. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 120
    that all network cables are of the proper type and do not exceed the maximum length. See Network Cable Requirements in your Getting Started Guide. If the problem persists, see "Getting Help" on page 147. Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. 120
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 121
    following components are properly installed: • Expansion cards and risers • Power supplies • Fans • Processors and heat sinks • Memory modules • Drive-carrier connections to the SAS/SATA backplane board, if applicable 3 Ensure that all cables are properly connected. Troubleshooting Your System 121
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 122
    in the system diagnostics. See "Running the System Diagnostics" on page 136. If the tests fail, see "Getting Help" on page 147. Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 123
    not, remove the faulty power supply. See "Removing a Power Supply" on page 61. 5 Install a new power supply. See "Replacing a Power Supply" on page 62. If the problem persists, see "Getting Help" on page 147. Troubleshooting System Cooling Problems Problem • Systems management software issues a fan
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 124
    Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. • Front panel LCD indicates a problem with the fan. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 125
    the amount of memory installed still does not match the system memory setting, then proceed to the next step. 12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 13 Open the system. See "Opening the System" on page 55. Troubleshooting Your System
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 126
    step 17 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 147. Troubleshooting a Diskette Drive Problem • Error message indicates a diskette drive problem. Action CAUTION: Only trained service technicians are authorized
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 127
    not resolved, see "Getting Help" on page 147. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. Action CAUTION: Only trained service technicians are authorized to remove the system cover and
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 128
    are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 If you have an external tape drive, ensure that the tape drive's interface/DC power
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 129
    instructions. 15 If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining technical assistance. Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Only trained service
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 130
    b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 131
    controller • for a SAS RAID controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Remove the bezel
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 132
    Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all. Action CAUTION: Only trained service technicians are
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 133
    diagnostic test. If the tests fail, see "Getting Help" on page 147. Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 134
    in step 10. See "Processors" on page 96. 22 Close the system. See "Opening and Closing the System" on page 55. 23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 147. 134 Troubleshooting Your System
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 135
    system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Server Administrator Diagnostics To assess a system problem, first use the
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 136
    from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 137
    Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only - When checked, runs only tests that require no user intervention. • Quick Tests Only - When checked, runs only the quick tests on the device. Extended
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 138
    138 Running the System Diagnostics
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 139
    various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To Figure 3-15. NOTE: Lift up the memory module airflow shroud for easy access to the jumpers. Jumpers and Connectors 139
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 140
    the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.) PWRD_EN (default) The password feature is enabled. The password feature is disabled. NOTE: For the full name of an abbreviation or acronym used in
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 141
    System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2. System Board Connectors 1 2 25 3 24 23 22 21 20 19 18 17 16 15 14 4 5 6 7 8 9 13 12 11 10 Jumpers and Connectors 141
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 142
    (RAC) card 2 Remote Access Control (RAC) card 1 Fourth memory module slot (processor 1) Third memory module slot (processor 1) Second memory module slot (processor 1) First memory module slot (processor 1) Microprocessor 1 Microprocessor 2 System cooling fan Floppy drive connector System cooling fan
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 143
    5 6 11 12 1 drive 0 connector 4 drive 5 connector 7 drive 4 connector 10 secondary SAS (SAS_B) back 2 drive 2 connector 5 drive 6 connector 8 drive 1 connector 11 primary SAS (SAS_A) 3 drive 3 connector 6 drive 7 connector 9 optical drive power (CD/TBU) 12 backplane power (BKPLN) Jumpers and
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 144
    board. Figure 6-4. Sideplane Board Connectors 1 2 3 4 5 7 6 1 control panel (CTR_PNL) 4 optical drive (IDE) 7 Internal USB connector 2 SAS controller daughter card 3 chassis intrusion switch (INT_STORAGE) (INTRUSION) 5 pin guides (2) 6 system board connector Expansion-Card Riser-Board
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 145
    Figure 6-5. PCIe Left Expansion-Card Riser Board Components 1 2 3 4 5 1 riser release pin 4 pin guide (2) 2 slot 2 PCIe x8 lane width (full- 3 slot 3 PCIe x4 lane width (half- length) length) 5 system board connector Figure 6-6. PCIe Expansion-Card Center Riser Board Components 1 2 1 slot
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 146
    "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide. 1 Turn off the system, including any and Closing the System" on page 55. 8 Install the jumper plug on the password jumper. 9 Lower the memory module shroud. 10 Close the system. 11 Reconnect
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 147
    provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services" on page 147. 5 If the preceding
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 148
    is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Before You Call" on page 150 and then see the contact information
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 149
    Checklist) indicating the tests you have run and any error messages reported by the system diagnostics. 4 Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. 5 Pack the equipment
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 150
    You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 151
    Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support calling Dell. Description of problem and troubleshooting procedures you performed: Getting Help 151
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 152
    E-mail for Desktops and Portables E-mail for Servers and EMC® Storage Products Customer Service Technical Support - Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ Technical Support Services Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 153
    Online Support Barbados Technical Support, Customer Service, Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com.aw [email protected] toll-free: 800-1578 support.ap.dell.com support.ap.dell.com
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 154
    Technical Support Fax Customer Service Fax Sales Technical Support, Customer Service, Sales Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 155
    Parts and Extended Service Cayman Islands Online Support Technical Support, Customer Service, Sales Chile (Santiago) Online Support Country Code: 56 City Code: 2 Sales and Customer Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.ca/ostatus support
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 156
    Country Code: 86 City Code: 592 Colombia Service Type Online Support Technical Support E-mail Customer Service E-mail Technical Support Fax Technical Support - Dell™ Dimension™ and Dell Inspiron™ Technical Support - Dell OptiPlex™, Dell Latitude™, and Dell Precision™ Technical Support - Servers and
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 157
    , Sales (calling from Quito) Technical Support, Customer Service, Sales (calling from Guayaquil) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/cr [email protected] 0800-012-0231 support.euro.dell.com [email protected] 22537 2727 22537 2707 22537 2714
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 158
    (calls from outside of France) Corporate Technical Support Customer Service Switchboard Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/sv [email protected] 800-6132 support.euro.dell.com [email protected] 0207 533 555 0207 533 538 0207
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 159
    Support Technical Support, Customer Service, Sales Online Support Technical Support, Customer Service, Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com tech_support_central_europe@dell
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 160
    ) International Access Code Country Code City Code Service Type Hong Kong Online Support International Access Code: 001 Country Code: 852 Technical Support - Dimension and Inspiron Technical Support - OptiPlex, Latitude, and Dell Precision Technical Support - Servers and Storage Technical
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 161
    Numbers Server Support E-mail Phone Numbers Gold Support Only E-mail Phone Numbers Customer Service Home and Small Business Large Corporate Accounts Sales Large Corporate Accounts Home and Small Business Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 162
    Fax/Sales Fax Switchboard U.K. Customer Service (dial within U.K. only) Corporate Customer Service (dial within U.K. only) U.K. Sales (dial within U.K. only) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com [email protected] 1850 543 543 1850
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 163
    Technical Support Customer Service Fax Switchboard Corporate Technical Support Customer Service Fax Switchboard Online Support Technical Support, Customer Service, Sales (dial from within Jamaica only) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 164
    Code: 44 Technical Support - Dimension and Inspiron Technical Support outside of Japan - Dimension and Inspiron Technical Support - Dell Precision, OptiPlex, and Latitude Technical Support outside of Japan - Dell Precision, OptiPlex, and Latitude Technical Support - Dell PowerApp, Dell PowerEdge
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 165
    Code: 60 City Code: 4 Online Support Support Home/Small Business Sales Corporate Sales Customer Service Fax Online Support Technical Support - Dell Precision, OptiPlex, and Latitude Technical Support - Dimension, Inspiron, and Electronics and Accessories Technical Support - PowerApp, PowerEdge
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 166
    Fax Switchboard Switchboard Fax Online Support Technical Support, Customer Service, Sales Online Support Technical Support, Customer Service, Sales 166 Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/mx [email protected] 001-866-563-4425
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 167
    Portugal Online Support International Access Code: 00 Technical Support Country Code: 351 Customer Service Sales Puerto Rico Fax Online Support Technical Support Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 671
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 168
    Dimension, Inspiron, and Electronics and Accessories Technical Support - OptiPlex, Latitude, and Dell Precision Technical Support - PowerApp, PowerEdge, PowerConnect, and PowerVault Customer Service Transaction Sales Corporate Sales Slovakia (Prague) Online Support International Access Code
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 169
    Support Customer Service Switchboard Fax Online Support Technical Support Relational Customer Service Home/Small Business Customer Service Employee Purchase Program (EPP) Support Technical Support Fax Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 170
    ap.dell.com International Access Code: 002 support.dell.com.cn/email Country Code: 886 Technical Support - OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories toll-free: 0080 186 1011 Technical Support - Servers and Storage toll-free: 0080 160 1256 Customer Service toll
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 171
    Code: 00 Country Code: 44 City Code: 1344 Uruguay Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Online Support www.dell.com/tc [email protected] Technical Support, Customer Service, Sales toll-free: 1-877-441-4735 Online Support support.euro.dell
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 172
    Country (City) International Access Code Country Code City Code Service Type U.S.A. (Austin, Texas) Dell Services for the Deaf, Hard-of-Hearing, International Access Code: 011 or Speech-Impaired Country Code: 1 Fax Technical Support Home and Home Office Portable and Desktop AutoTech Small
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 173
    Code Country Code City Code U.S. Virgin Islands Venezuela Service Type Online Support Technical Support, Customer Service, Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/vi la-techsupport@dell
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 174
    174 Getting Help
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 175
    your system. blade - A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans. BMC - Baseboard management controller. boot routine - A program that clears all memory, initializes devices, and loads the operating system
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 176
    control panel - The part of the system that contains indicators and controls, such as the power button and power indicator. controller - A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral. conventional memory - The first 640 KB of RAM
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 177
    interface between the processor and the main memory (RAM). ft - Feet. FTP - File transfer protocol. g - Gram(s). G - Gravities. Gb - Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB - Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 178
    , when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps - Megabits per second. MBps - Megabytes per second. MBR - Master boot record. memory address - A specific location, usually expressed as a hexadecimal number, in the system's RAM. memory module - A small
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 179
    of pixels up and down. POST - Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives. processor - The primary computational chip inside the system that controls the interpretation and execution of
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 180
    connector. service tag - A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume - The volume of free space on a single dynamic, physical disk. SMART - Self-Monitoring Analysis and Reporting Technology. Allows hard drives to report errors and
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 181
    includes sections that contain optional settings for Windows application programs that are installed on the hard drive. Windows 2000 - An integrated and complete Microsoft Windows operating system that does not require MS-DOS and that provides advanced operating system performance, improved ease of
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 182
    182 Glossary
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 183
    features, 17 baseboard management controller See BMC. battery (RAID) installing, 69 battery (system) replacing, 100 troubleshooting, 122 bezel, 53 blank hard drive, 57 power supply, 62 BMC configuring, 49 keystrokes, 12 boot device configuring, 70 C cabling diskette drive, 86 optical drive, 81 RAC
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 184
    keyboard troubleshooting, 117 keystrokes (startup), 12 L left riser board connectors, 145 installing, 103 removing, 102 M memory key connector (USB), 70 memory modules (DIMMs) configuring, 91 installing, 94 removing, 95 messages alert, 36 diagnostics, 35 error messages, 37 hard-drive indicator codes
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 185
    76 hard drive blank, 57 hard drive from a drive carrier, 59 hard drives, 57 left riser, 103 left riser board, 102 memory, 95 optical drive, 82 optical drive from tray, 83 PCIe expansion cards, 74 power supply, 61 power supply blank, 62 processor, 96 RAC card, 79 RAID battery, 70 SAS controller card
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 186
    replacing, 89 troubleshooting basic I/O, 118 cooling fan, 124 damaged system, 121 diskette drive, 126 external connections, 116 hard drives, 129 keyboard, 117 mouse, 118 NIC, 120 optical drive, 127 PCIe expansion cards, 132 power supplies, 122 processors, 133 SAS or SAS RAID controller, 130 serial
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 187
    V video back-panel connector, 17 front-panel connectors, 13 troubleshooting, 117 W warning messages, 35 warranty, 11 Index 187
  • Dell PowerEdge 2970 | Hardware Owner's Manual - Page 188
    188 Index
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Dell™ PowerEdge™ 2970 Systems
Hardware Owner’s Manual