Dell PowerEdge T140 EMC PowerEdge Servers Troubleshooting Guide
Dell PowerEdge T140 Manual
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- Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 1
Dell EMC PowerEdge Servers Troubleshooting Guide - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 2
and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 3
instructions... ...20 Receiving automated support with SupportAssist ...20 PowerEdge Server...45 Troubleshooting a wet system...46 Troubleshooting a damaged system...46 Troubleshooting the system battery...47 Troubleshooting cooling problems...47 Troubleshooting cooling fans...48 Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 4
no power issues...69 Troubleshooting power supply units...70 Troubleshooting power source problems...70 Troubleshooting power supply unit problems...70 Troubleshooting RAID...71 RAID configuration using PERC...71 RAID configuration using OpenManage Server Administrator 74 RAID configuration - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 5
108 Resetting storage-controller configuration...108 How to update BIOS on 13th generation PowerEdge servers 108 Why am I unable to update firmware...108 Which are the operating systems supported on Dell EMC PowerEdge servers 109 Unable to create a partition or locate the partition and unable to - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 6
Guidance on remote desktop services ...112 6 Troubleshooting operating system issues...114 How to install the operating system on a Dell PowerEdge Server 114 Locating the VMware and Windows licensing...114 Troubleshooting blue screen errors or BSODs...114 Troubleshooting a Purple Screen of Death - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 7
Contacting Dell EMC...131 Downloading the drivers and firmware...131 Locating Service Tag of your system...132 Contents 7 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 8
tools • Documentation resources • Safety instructions Audience The information in this troubleshooting guide is intended primarily for administrators, who are responsible for managing the Dell PowerEdge servers, however might be useful for all users of Dell servers. Recommended tools Lists the basic - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 9
document that is listed in the documentation resources table: • From the Dell EMC support site: a Click the documentation link that is provided in the the system into a rack, see the Rail Installation Guide included with your rack solution. Location Dell.com/poweredgemanuals For information - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 10
system components, see the Error Code Lookup. Dell.com/qrl Troubleshooting your system For information about identifying and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. Dell.com/poweredgemanuals Safety instructions WARNING: Whenever you need to lift the - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 11
card experiences an error. Restart the system. Update any required drivers for the PCIe card. Reinstall the card. If the problem persists, see the Getting help section. NOTE: For more information about the supported PCIe cards, see the Expansion card installation guidelines section. Diagnostic - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 12
monitor system components, see the Error Code Lookup page, at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 on, reseat the left control panel flex cable and check again. If the problem persists, see the Getting help section. White solid Indicates that iDRAC Quick Sync - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 13
Getting help section. For more information, see Integrated Dell Remote Access Controller User's Guide at Dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at Dell.com/openmanagemanuals Restart the system. If the problem persists, see the Getting help section. Restart the - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 14
PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected. Blinking Power Performance (EPP) label. Mixing PSUs from previous generations of PowerEdge servers is not supported, even if the PSUs have the same power rating. This results - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 15
the same maximum output power. CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch. Figure 5. DC PSU status indicator 1 DC PSU the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected. Blinking green - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 16
Non-redundant power supply unit indicator codes Press the self-diagnostic button to perform a quick health check on the non-redundant power supply unit (PSU) of the system. Figure 6. Non-redundant AC PSU status indicator and self-diagnostic button 1 Self-diagnostic button 2 AC PSU status - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 17
Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 18
in the Integrated Devices screen of System Setup, the information is replicated from one SD card to another. • Single card operation - single card operation is supported, but without redundancy. The following table describes the IDSDM indicator codes: 18 Diagnostic indicators - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 19
Table 12. IDSDM indicator codes Convention IDSDM indicator code A Green B Flashing green C Flashing amber D Amber E Not lit Description Indicates that the card is online. Indicates rebuild or activity. Indicates card mismatch or that the card has failed. Indicates that the card is - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 20
to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. • Proactive contact - A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 21
off the system and reseat the memory modules. Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA 1000-0122 ePSA 2000-0122 PSA Memory - test initialization An error occurred during the 1 failure tests that may involve the ePSA - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 22
4 Turn off the system and reseat the system battery. Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support. PSA NA ePSA 2000-0132 Battery - the battery is reaching An error occurred during the 1 the end of its usable life tests that - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 23
Technical Support 1 Update to the latest BIOS. 2 Turn off your computer and reconnect your hard disk drive (HDD) to the system board for instructions Manual at Dell.com/ poweredgemanuals. 4 Update to the latest BIOS. 5 Repeat the PSA diagnostics. 6 If failure continues, contact Dell Technical Support - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 24
disk drive (HDD) to the system board. Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support If you have a replacement hard drive, install it. Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 25
version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support. PSA 1000-0213 System board - CMOS battery ePSA 2000- diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. PSA 1000-0222 PSA System board - Interval An - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 26
Steps no 2000-0123 memory error & If 3 diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. If failure continues, contact Dell Technical Support PSA 1000-0223 System board - Timer - Interval ePSA 2000-0223 (Not used with UEFI BIOS) timer - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 27
Description Steps 2000-0123 memory error & If 3 diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. If failure continues, contact Dell Technical Support PSA 1000-0234 PSA System board - timeout ePSA 2000-0234 (Not used with UEFI BIOS) waiting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 28
a different port. Try a known good USB device. This relates to BIOS events in 1 servers only. 2 Update to the latest BIOS version Repeat the PSA diagnostics If failure continues, contact Dell Technical Support Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 29
cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0323 LCD panel - Unable to green white and white screen 3 with text without distortion, lines, or color problems, re-run 4 the diagnostic and if the screens appear normal, click Yes - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 30
Update to the latest BIOS. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - unable to detect The Ambient light sensor that 1 variance in ambient light sensor automatically dims - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 31
bars without 3 distortion, lines, or color problems, re-run the diagnostic 4 and if the bar appears normal, click Yes. 5 Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics.. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0411 Cables - not - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 32
connections or any bent pins in the connectors. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Network [d] - Driver The Network (Ethernet) device 1 version [x] outdated. Version [x] Firmware may be out of date. or newer required - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 33
The LCD BIST may not exist on 1 all systems. 2 3 Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8006 BIOS - Fan - Unable to set fans to ([d], [d], or [d]) speed or No chipset event timer. The motherboard BIOS - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 34
most current version 2 and the issue should resolve. 3 Update to the latest BIOS version. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support The motherboard BIOS revision 1 may not be current. Update the BIOS to the most current version 2 and the issue should resolve - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 35
may be unstable. reported multiple test results!! 1 Update to the latest BIOS version. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8019 Diagnostics - Unable to log to NVRAM The system may be unstable. 1 Update to the latest BIOS version - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 36
! Description The system may be unstable. Steps 1 Update to the latest BIOS version. 2 Repeat the PSA diagnostics. 3 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - Unable to stop all The system may be unstable. APs 1 Update to the latest BIOS version - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 37
or reinstall your OS. Update and run your antivirus software. Reseat the PCIe adapter. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8415 Cables - BIOS reports no testable cable/jumper/ connector/sensor An internal failure of the 1 Update to - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 38
Figure 9. Opening the Systems page 2 In the System page, click Advanced system settings in the left pane. Figure 10. Advanced system settings page 3 In the System Properties window, click Settings under the Startup and Recovery section. 38 Running diagnostics - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 39
b Select Automatically restart to restart the system after a blue screen of death (BSOD) occurs. NOTE: For servers, it is recommended that you select the Automatically restart option so that the server can function if the error is not critical. c Verify that the Overwrite any existing file option is - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 40
Figure 12. Startup and Recovery window 5 When a BSOD occurs, collect the minidump files by navigating to C:\windows\minidump. 6 Download and install the Windows Debugger (WinDbg) tool from https://msdn.microsoft.com/en-us/windows/hardware/ hh852365.aspx. Steps 1 Open WinDbg. 2 Click File → Symbol - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 41
c IMAGE_NAME 11 Call Dell Technical Support for further assistance. Running diagnostics 41 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 42
, contact Dell Technical Support for assistance. Topics: • Troubleshooting system startup failure • Troubleshooting external connections • Troubleshooting the video subsystem • Troubleshooting a USB device • Troubleshooting a serial Input Output device • Troubleshooting a NIC • Troubleshooting a wet - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 43
to RAID mode for SATA drives. 12 Save the setting, and reboot the server. 13 If the issue persists, contact Dell Technical Support for assistance. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are securely attached to the external - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 44
troubleshooting fails, see the Getting help section. Troubleshooting iDRAC Direct - Laptop connection For information about USB laptop connection and system configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell NIC device driver is installed. 4 If the driver is - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 45
the problem persists, use another connector on the switch or hub. 4 Ensure that the appropriate drivers are PowerEdge Server and common issues, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on-a-poweredge-server-whitepapers-setup-articles-and-common-issues. Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 46
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions If the problem persists, - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 47
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions Setup, the problem may be - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 48
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 49
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting system and attached peripherals. 7 If the problem is not resolved, turn off the - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 50
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 51
as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting a controller, see the documentation for your - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 52
. 3 If the physical disks in a non-redundant virtual disk are removed, the controller considers the disks to have foreign configurations. Perform the following steps: 52 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 53
from the iDRAC web interface 3 Update the iDRAC firmware 4 Update the RAID controller drivers and firmware 5 Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are not supported by PERC RAID controllers. Troubleshooting hardware issues 53 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 54
Server Administrator, RAID configuration using Unified Server Method 1: Dell update package instructions for UEFI. 1 Download the BIOS update package at: Dell.com/support. 2 instructions provided by the flash utility. Method 2: Dell update package instructions for Linux DUP. 54 Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 55
prompts to perform the update. Method 4: GnuPG signature of Dell update package instructions. 1 Download the BIOS update package at: Dell.com/support. 2 When the File Download window appears, click Save update the PERC firmware: Method 1: Windows update package: Troubleshooting hardware issues 55 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 56
Linux update package: 1 Download the BIOS update package at: Dell.com/support. 2 When the File Download window appears, click Save to Dell recommends that you replace PERC and the PERC battery. For more information about troubleshooting the PERC battery, see Additional Information for troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 57
failed hard drives. See, Rebuild. 3 Upgrade the iDRAC firmware/PERC. See, Downloading drivers and firmware. Offline or missing virtual drives with preserved cache error message Error Message: There you might lose data that belongs with the foreign configuration. Troubleshooting hardware issues 57 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 58
with RAID. Limitations of HDD size on H310 The PowerEdge RAID Controller H310 does not support HDD size more than 2 TB. HDD size has working correctly, check the hardware details on any of the Dell EMC systems management solutions. This error can also be resolved by Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 59
Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of multiple physical disks. 8 If the problem is not resolved, refer to Troubleshooting Hard drives section in the Dell EMC PowerEdge Servers Troubleshooting Guide. Troubleshooting hardware issues 59 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 60
and check if any hard drives are offline or missing. Figure 14. PERC Configuration Utility PD Mgmt screen The table shows Hard drive status 60 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 61
status in SupportAssist. 6 Check the hard drive status in the RAID BIOS. For more information, see Checking hard drive status in the PERC BIOS section. Troubleshooting hardware issues 61 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 62
Dell Technical Support for further assistance. 3 If the diagnostics pass, reseat the hard drive. 4 If the problem persists, call Dell Technical Support for further assistance. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as failed. 62 Troubleshooting hardware - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 63
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 64
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions but the problem still - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 65
a problem with the installed DIMM type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. 14 to the latest version. 2 For more assistance call Dell Technical Support. Memory errors after upgrading memory modules Issue:After upgrading - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 66
troubleshoot memory module issues: • Check for the LCD status messages. The server's LCD screen displays text messages that indicate multi-bit and single-bit errors were detected in the System Event Log (SEL). • Run the Dell of different DIMM types is not supported. For example, only RDIMMs, only - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 67
error. NOTE: Both Advanced ECC or Lockstep and Optimizer modes support Memory Sparing. Memory optimized (independent channel) This mode supports SDDC only for memory modules that use x4 device width, and Memory lane failure may occur due to the following reasons: Troubleshooting hardware issues 67 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 68
Dell servers with Advanced ECC mode support can detect and correct multi-bit errors. Correctable errors can be classified as hard errors and soft errors. Hard errors typically indicate a problem , they indicate a problem with the hardware. on a PowerEdge system. Description are supported by - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 69
in the SEL. 3 Run the MP Memory test to determine the memory failure. 4 If the issue still persists, contact Dell Technical Support for assistance. . Troubleshooting no power issues Prerequisite Ensure all power supplies are firmly seated, power cables are connected, and both power supplies are - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 70
to deliver their rated capacity. For more information, see the system Technical Specifications section in the Installation and Service Manual available at Dell.com/poweredgemanuals. Troubleshooting power supply unit problems 1 Ensure that no loose connections exist. For example, loose power cables - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 71
Guide available at www.dell.com/ idracmanuals Creating a secured virtual disk A virtual disk can be either secured or unsecured depending on how it was configured when created. The Dell PowerEdge RAID Controller (PERC) cards support available actions is displayed. Troubleshooting hardware issues 71 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 72
creating a virtual disk, see the Dell PowerEdge RAID Controller (PERC) User's Guide at Dell.com/ storagecontrollermanuals. Rebuild Select Rebuild to Utility or Dell OpenManage storage management application to perform a manual rebuild of multiple physical disks. 72 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 73
using OpenManage Server Administrator to Dell PERC 10 Configuration Utility. See the Navigating to Dell PERC 10 configuration utility section. 2 Click Main Menu > Controller Management > Advanced Controller Properties. 3 Click Spare. The following list of options are displayed: Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 74
this task This task is not supported on PERC hardware controllers running in 1 On the upper-left corner of the Server Administrator page, expand Storage . 2 Click with a space or end with a space. NOTE: Dell recommends that you specify a unique name for each virtual Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 75
Wizard option. About this task NOTE: This task is not supported on PERC hardware controllers running in HBA mode. To create a Advanced Wizard: Steps 1 On the upper-right corner of the Server Administrator page, click Storage. 2 Click . 3 Click Troubleshooting hardware issues 75 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 76
On a SAS controller with firmware version 6.1 and later, RAID 10 supports only even number of disks per span and a maximum of 8 with the same name, it is hard to differentiate the generated alerts, Dell recommends that you specify a unique name for each virtual disk. 13 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 77
The Unified Server Configurators (USC)'s main features include operating system deployment, firmware updates, hardware configuration, and diagnostics. The UEFI specification creates framework for many powerful applications that run without an operating system. The UEFI Troubleshooting hardware - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 78
and error messages every time the system is started. 4 Select either the Express Wizard or Advanced Wizard window on the Select a Configuration Option screen. 78 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 79
Figure 15. Flowchart of Unified Server Configurator's RAID configuration process 5 The Express option selects the appropriate disks depending upon the RAID attributes is displayed. 8 Click Finish to create virtual disk to be used for operating system installation. Troubleshooting hardware issues 79 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 80
on Dell's 13th generation of PowerEdge servers, perform the following steps: 1 Download the latest verison of PERCCLI for ESX tool from www.dell.com/support. 2 select Security Profile (3). In Services, click Properties (4) at the upper-right corner of the screen. 80 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 81
Figure 18. Configuration tab a In the Services properties window, select SSH (1), and then click Options... (2) Troubleshooting hardware issues 81 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 82
Figure 19. Open SSH Options b In the SSH Options window, click Start (1), and then click OK (2) to activate the service. 82 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 83
. Start SSH Service 4 To unzip vmware-esx-perccli, open an SSH connection via PUTTY and run the command: unzip /vmfs/volumes/datastore1/ vmware-esx-perccli-1.05.08.zip PUTTY is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 84
hosts on the Dell 13th generation PowerEdge servers. Configuring RAID by using Lifecycle Controller Prerequisite If your system has one or more supported PERC RAID controllers system. For slot information, see the server Owner's Manual at Dell.com/poweredgemanuals. 84 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 85
is successful. For more information about Dell Lifecycle controller, go toDell.com/ techcenter/LC . For more information about the Dell Lifecycle Controller RAID Configuration video, go to minimum required by RAID 6 With or without adding additional disks Troubleshooting hardware issues 85 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 86
limitation. If you are creating partial virtual disks, Dell recommends that you provide Storage Management adequate time between each RAID 10 virtual disk reconfiguration operation is not supported with Intelligent Mirroring. Replacing physical disks in . 86 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 87
window, with software RAID S110 and S130 controllers, if a physical disk (supports SATA SSD or HDD and does not support SAS drives) is removed from a virtual disk and the same physical disk disks even when this exceeds the 4-disk minimum required by RAID 6 Troubleshooting hardware issues 87 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 88
. If you are creating partial virtual disks, Dell recommends that you provide Storage Management adequate time between BIOS Configuration Utility screen, foreign configuration operations are not supported on PERC hardware controllers running in HBA mode. NOTE 88 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 89
virtual disk has an unsupported RAID level. • Import and Export - The virtual disks available for import exceed the number of virtual disks available for export. Troubleshooting hardware issues 89 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 90
the reason for the failure is displayed. Setting Patrol Read mode NOTE: This task is not supported on PERC hardware controllers running in HBA mode. Patrol read identifies disk errors in order to of the following: - Rebuild - Reconfiguration or reconstruction 90 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 91
task runs when in Auto mode, see your controller documentation. • Manual - Enables you to start and stop the Patrol Read task using Start and Stop Patrol Read. how to perform Check Consistency using OpenManage Server Administrator (OMSA): http://www.dell.com/support/article/us/en/04/sln156918/perc-how - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 92
Server Administrator window, under the system tree, click Storage. 2 Select View Check Consistency Report from the Select Report drop-down menu. 3 Click Execute. Virtual disk troubleshooting alert messages, see the Server Administrator Messages Reference Guide at Dell.com/support/home. • The rebuild - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 93
monitor system components, see the Error Code Lookup page, at qrl.dell.com The rebuild may also report sense key errors. In this may be attempting a RAID configuration that is not supported by the controller. Check the following: • How many virtual disks Troubleshooting hardware issues 93 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 94
Problems ECC errors on Dell's 13th generation of PowerEdge servers Workaround: Steps 1 Update the controller driver version. 2 Clear instructions are provided in the link: CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 94 Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 95
/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 96
/or the error persists, this may indicate a problem with the OS. Contact Technical Support for further troubleshooting steps. • Check the Physical PERC Controller. a replacing parts in this system, refer to the user guide located at Dell.com/poweredgemanuals. 4 Remove the RAID memory battery. Ensure - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 97
or has a warning symbol displayed in OpenManage Server Administrator should have a manual Learn Cycle performed. A Learn Cycle causes the RAID controllers maintain several log files. Dell technicians rely on the TTY log as the primary log for troubleshooting various RAID and hard drive issues. - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 98
same set of disks is called Slicing. RAID puncture A RAID puncture is a feature of Dell PowerEdge RAID Controller (PERC) designed to allow the controller to restore the redundancy of the array that replacement to eventually be flagged predictive failure as well. 98 Troubleshooting hardware issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 99
errors, you can safely assume that the array is now healthy and the puncture is removed. Data can now be restored to the healthy array. Troubleshooting hardware issues 99 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 100
server can remain in production. Part of any maintenance plan should be the proactive maintenance of the RAID arrays. Dell problems. Contact Dell Technical Support with any questions or concerns. Troubleshooting overheat. If installed in a rack, ensure that the rack cooling system is working normally. - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 101
system deployment wizard • Foreign drivers on physical disk • Physical disk reported as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 102
create an account: • Go to www.dell.com/support/retail/lkm. • Click Create an Account license you require by providing the service tag number of your server. Once you receive the license file a new PowerEdge server with iDRAC8 is the same as it was with iDRAC7. For the 600 series servers and above - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 103
shipping, but it also allows for an upgrade if available. If Enterprise is ordered from Dell at point of sale on 200-500 series servers, the necessary hardware is installed in the factory. This piece of hardware is the Dell Ports card, which sits in a PCIe slot and has the RJ-45 connector for - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 104
information, see the iDRAC 9 RACADM Command Line Interface Reference Guide available at Dell.com/idracmanuals. How to set up Auto Dedicated NIC feature NIC is always disabled and not supported. Auto Dedicated NIC is supported on the Dell PowerEdge tower and rack servers only. A new read-only field - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 105
DHCP-indicates that the NIC must be configured using an IP address from a DHCP server. If DHCP is selected, a DHCP IP address is displayed on the Network Settings Server Administrator. For more information, see the Dell EMC OpenManage Software Support Matrix available on the support site. Server - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 106
physical disk. Global hot spares must be assigned and unassigned manually. They are not assigned to specific virtual disks. If using an operating System deployment wizard on the Dell Lifecycle controller. To configure RAID: • Launch • Follow the instruction on the screen, complete the RAID setting tasks, - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 107
/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ensure that you have installed the latest version of Server Administrator. For more information, see the Dell EMC OpenManage Software Support Matrix available on - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 108
How to update BIOS on 13th generation PowerEdge servers The 13th generation of Dell PowerEdge servers offers various methods namely local or remote the instructions provided in the user's guide for the product. • Update the firmware from another interface. Some of the interfaces that support firmware - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 109
Which are the operating systems supported on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are designed to work with many operating systems and virtualization which may include but not limited to: 1 Canonical Ubuntu LTS 2 Citrix XenServer 3 Microsoft Windows Server with Hyper-V 4 Red Hat - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 110
Check if the disk driver is present or needs to . Update the server and then successfully Dell EMC OpenManage Systems Management Tools and Documentation software. See the Dell EMC OpenManage Systems Software Support Matrix for a list of operating systems currently supported. NOTE: Use the Dell EMC - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 111
. For more information, see the Downloading the drivers and firmware topic. http://www.dell.com/support/home/us/en/04/product-support/product/poweredge-t130/drivers SSD is not detected About this task If Solid-state drive (SSD) is not detected by server operating system, you must update all firmware - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 112
Selection From Dell Command | Monitor 9.0 onwards, both SNMP and WMI protocols are supported for manuals at Dell.com/idracmanuals Lifecycle Controller is not recognizing USB in UEFI mode When there are combinations of servers connected, you need to use the same mode for all servers. USB driver - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 113
Connection Broker and Session Host servers at will. You can use Remote Desktop Connection Broker to distribute workloads. Active Directory based authentication provides a highly secure environment. For more information, see Build and Deploy Remote Desktop Services NOTE: Provide the correct Microsoft - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 114
system. NOTE: If the problem persists, contact Dell Technical Support for further assistance. Topics: • How to install the operating system on a Dell PowerEdge Server • Locating the VMware and Windows licensing • Troubleshooting blue screen errors or BSODs • Troubleshooting a Purple Screen of Death - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 115
If the issue persists, call Dell Technical Support. 7 If the BSOD occurs driver, application, or service. Proceed to Step 4. 3 For Windows Server, you can perform the following recovery options: • Use the bootrec command to troubleshoot startup issues. For more information, see https://support - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 116
. When the RAID is managing multiple Virtual Drive, it is important to select which Virtual Drive has to be presented when the server tries to boot on the raid controller. 5 If the problem persists, call Dell Technical Support for further assistance. 116 Troubleshooting operating system issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 117
Perform the following steps: 1 Reboot the server to resolve the issue. 2 Remove the AC service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 118
rack servers is PSU1, manual at Dell.com/poweredgemanuals. Next step If the issue still persists, contact Dell Technical Support for assistance. Migrating to OneDrive for Business using Dell Migration Suite for SharePoint About this task To connect to OneDrive for Business: 118 Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 119
server or if you wish to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Windows Server 2016 Media NOTE: Dell EMC the System screen, follow the instructions on the screen, and Troubleshooting operating system issues 119 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 120
based on the memory size of your system. Follow the instructions on the screen. If you select Core installation, you require This method of installation is supported in the BIOS and UEFI modes. 3 Insert the Microsoft Windows Server media into the DVD drive 120 Troubleshooting operating system issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 121
PowerEdge 12th Generation Servers, two yellow bangs appear in the Device Manager under Hidden Devices: PCI SIMPLE COMMUNICATIONS CONTROLLER. These devices do not impact the server. Resolution Download and install chipset drivers from www.dell.com/support for the respective servers. Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 122
2012, Windows 2012 R2 and Windows 2016 with native storage controller and out-of-box drivers. Secure Boot is supported only in the UEFI mode. Why does Windows OS installation using Lifecycle Controller, on PowerEdge Servers fail at times with an error message Cause This issue occurs when the size of - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 123
manually, may display a blank screen while booting to the OS. Cause This issue occurs because the Windows Server 2008 R2 does not support Dell and in the recovery media shipped with your system. For more information, see the knowledge base article KB2894179 at support.microsoft.com. Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 124
Dell Technical Support for assistance. . Host bus adapter mini is missing physical disks and backplane in Windows Issue-On a server platform that supports To reset the Driver Mapping page, use a boot image. If you observe this issue again, contact the Dell Technical Support. Converting evaluation OS - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 125
Dell EMC 13th generation of PowerEdge servers with Dual 8GB or 16GB SD cards in Mirror mode installed in the Internal Dual SD module (IDSDM). • Set the Boot Mode to Bios and not UEFI. • Download the Hyper-V Server PowerEdge systems R815, R715 and M915. Troubleshooting operating system issues 125 - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 126
Shut Down, the ESXi host shuts down. You must manually power on the system. 4 Provide a reason for backup and restore procedures Dell EMC recommends that you back up Guide and VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support Troubleshooting operating system issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 127
complete instructions on backup and restore commands, see VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support/pubs. dell.com/support/article/au/en/audhs1/sln156793/how-to-install-update-and-manage-fusion-io-drives-in-windows-os-on-dellpoweredge-servers?lang=en Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 128
Dell PowerEdge slot, if available. 2 Restart the sfcbd-watchdog service and reinsert the drive. Linux FAQs Why are Description The SUSE Linux Enterprise Server 12 does not boot from iSCSI Dell Lifecycle Controller and various methods, watch the following videos listed below: 128 Troubleshooting - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 129
Dell Lifecycle Controller - Import Server Profile Using LC - Import Server Profile Using USB Drive USB Drive 16. OS Deployment Manual Installation OS Deployment Manual Support Report and Exporting in USB Collecting Tech Support Report and Exporting in USB Drive Drive Troubleshooting operating - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 130
System using Lifecycle Controller - Manual Install method 26. Deploying an Operating System using Lifecycle Controller - Unattended Install method Deploying an OS using LC - Manual Install method Deploying an OS using LC - Unattended Install method 130 Troubleshooting operating system issues - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 131
5 For contact details of Dell EMC Global Technical Support: a Click Global Technical Support. b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Downloading the drivers and firmware Dell EMC recommends that you download - Dell PowerEdge T140 | EMC PowerEdge Servers Troubleshooting Guide - Page 132
on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell to route support calls to the appropriate personnel. Figure 26. Locating Service Tag of your system 1 Information tag (top view) 3 Open Manage Mobile
Dell EMC PowerEdge Servers
Troubleshooting Guide