Dell PowerStore 1200T EMC PowerStore Service Scripts Guide

Dell PowerStore 1200T Manual

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  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 1
    Dell EMC PowerStore Service Scripts Guide Version 3.x August 2022 Rev. A06
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 2
    of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 3
    svc_dc list_dumps 27 Download an existing support materials bundle (svc_dc download 28 Upload a support materials bundle (svc_dc upload 29 )...39 Inject troubleshooting software tool (svc_inject)...40 Install service tools (svc_inject run)...41 Delete an injected service tool (svc_inject
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    package key (svc_inject generate-key 43 Deactivate service escalation (svc_inject deactivate 43 View service escalation status (svc_inject status 43 Check up NAS server configuration (svc_nas_cbr 72 CIFS Support (svc_nas_cifssupport)...73 Enable HA monitoring (svc_nas_enable_ha_monitoring 80
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    Troubleshoot and repair (svc_remote_support)...103 List the remote configuration (svc_remote_support list 104 Modify the remote support 113 Software recovery (svc_software_recovery)...114 Connect to the peer node service container (svc_ssh_peer 114 Monitor network traffic (svc_tcpdump)...115 View
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    https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page. ● Technical support For technical support and service requests, go to https://www.dell
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    no special knowledge is needed to run most of the service commands or understand the results, the service commands are designed with storage system administrators, field service personnel, and support personnel in mind. The service commands run on the PowerStore appliance's Linux-based operating
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    Check status of or restart container (svc_container_mgmt) • Support materials (svc_dc) • System diagnostics (svc_diag) • Troubleshoot and repair (svc_remote_support) • Manage the remote syslog (svc_remote_syslog) • Remove appliance (svc_remove_appliance) • Repair software (svc_repair) • Service
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    Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic and recovery Normal or Service Service Yes No Yes No Appliance None Format svc_appliance [-h] [-d] {reboot,shutdown} Optional arguments Qualifier -h, --help -d, --debug Description Show
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    may result in data becoming unavailable. -a, --async Run in asynchronous mode. Shut down an appliance (svc_appliance shutdown) This service script is used to shutdown an appliance. Format svc_appliance shutdown [-h] [-d] [-f] [-a] Optional arguments Qualifier -h, --help -d, --debug -f, --force
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    for appliance A2. After disablement, new storage objects are not placed on appliance A2: svc_appliance_provisioning disable A2 Capture array configuration data (svc_arrayconfig) This service script captures a snapshot of the current cluster configuration. Usage Function Mode Usage Requires
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    exit. Actions Action run Description Capture the current cluster configuration. Capture current cluster configuration (svc_arrayconfig run) This service script captures the current cluster configuration. Format svc_arrayconfig run [-h] [-l file size in MB] [-c configuration file] [-m] [-f {json
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    cyc_host/cyc_service/tmp1 --type metrics --config /cyc_host/cyc_service/conf/MetricsCaptureConfig.json Make space on the root partition (svc_cleanup) This service script allows service personnel or customers to gain access to a node where the root partition is 100% full. This script enables access
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    the temporary data collection directory. -y, --noConfirm Bypass confirmation messages. Clear the DIMM state value on a specific node (svc_clear_dimm_ce_state) This service script enables you to clear the dual inline memory module (DIMM) correctable errors (CE) state persistent value for a DIMM on
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No Yes No No Node None Format svc_clear_fw_update_alert [-h] {clear_alert} Optional arguments Qualifier -h, --help Description Show the
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    in a SAN cluster. This operation is only allowed for SAN clusters. Diagnose a create cluster failure (svc_cluster_diag) This service script is intended to be run in order to help troubleshoot issues that may happen during create cluster, adding an appliance, or removing an appliance. This script
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    from the system. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause that no logs are available and the system is running a support materials bundle after you have entered the svc_cluster_diag -w command:
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    in a two-appliance cluster fails or can no longer communicate with the other appliance, the remaining appliance becomes unmanageable. You can ask your service provider to detach the failed appliance from the cluster and restore the ability to manage the remaining appliance. Once the issue with the
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    svc_cluster_management script to detach the appliance and reattach it when the problem is resolved. svc_cluster_management status ---CLUSTER STATUS--local is master: False script to detach the appliance and reattach it when the problem is resolved. Steps 1. Run the following command to view
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    Attach the appliance back to the cluster: svc_cluster_management attach svc_cluster_management attach reattach appliance success Configure new SLICs (svc_commit_slic) This service script activates commit pair of SLIC logic. Use this script after you insert the SLICs into slots. The script enables
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    . Actions Qualifier Description activate Activate the commit procedure. If there are no SLICs that are ready to be committed, the service script returns an error message. Create configuration (Targets, Network Devices, NVMe ports) for inserted IOMs. replay Continue a failed commit procedure
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    message and exit. Actions Action status restart Description Show the status of the container. Restart the container. Support materials (svc_dc) This service script generates a support materials bundle, or data collection (dc) bundle, for technical analysis. Depending on the option you choose
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    the entire cluster. List data collection profiles. Download an existing support materials bundle. Upload an existing data collection. Generate a support materials bundle (svc_dc run) This service script is used to generate a new support materials bundle, or data collection, on the local appliance
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    in UTC time zone. Example Generate a new support materials bundle on appliances APM00162303297and APM00152832910 using the Essential profile. Gather support materials on the local appliance using the default profile Ess,Det APM00152832910 Scheduled Perf APM00162303297+1 24 Service Commands
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    :33 Success After switch reb Manual New collection Ess APM00162303297
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    the data collection index ID. Example Retrieve the list of support materials bundles on the master appliance using the verbose option Success APM00162303297 Scheduled Ess,Det b6bc2a8a List all support material profiles (svc_dc list_profiles) This service script is used to list the available data
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    . Render the output in JSON format. Example Retrieve the support materials profiles using the svc_dc list_profiles script. The following example My problem may involve the hypervisor Collect CP information. Collect NAS information. List all system dump files (svc_dc list_dumps) This service script
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    materials bundle (svc_dc download) This service script is used to download a support materials bundle to the provided destination. If no ID is specified, the script runs in interactive mode. All saved support materials bundles appear, and you can pick the bundle that you want to download using
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    materials without CP, even if CP is working. Force an upload of support materials even if the materials are already uploaded. System diagnostics (svc_diag) This service script is used as your first tool, when diagnosing issues with your system. The script enables you to check for specific issues
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    to the hardware. You can specify the following additional arguments to list information about specific components: ● --fault_status-List information from the fault status register 30 Service Commands
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    expansion shelves (DAEs) that are connected. --cluster Show information about the cluster. --services List all system services across nodes and containers. --info Get information such as the node ID, appliance name, service tag, model, IP, and so on. --energy_star List all the Energy Star
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    2 19:25:58 2019 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled Example Use the following command unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal and Service General use No No No No Appliance None Format svc_dp_oos_check [-h]
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    each drive in an appliance and stores that data in a file. This data sent to Dell EMC support if SupportAssist has been enabled. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Service Service No No No No Node None Format svc_enclosure [-h] [-d] {reboot,power_cycle} Optional arguments Qualifier -h, --help -d, --debug Description Show the help message
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    Factory reset (svc_factory_reset) This service script returns an appliance back be put in service mode before running this script. NOTE: The script must be run on Node A. To put a node in service mode, run factory-delivered states. ● Only trained service personnel should run this script. For more
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Recovery Service Technical Service No No Yes Yes Appliance ● Obtain a support materials bundle, and consult with your service provider. ● Ensure that both nodes in the appliance are in
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    unreducible in the range 0-4K. Optional. The default is 3968. ● --file_name /-f: The name of file to recover. Perform a health check on the appliance (svc_health_check) This service script enables you to perform a health check on an appliance and list other appliance health checks
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No No No No Appliance None Format svc_health_check [-h] {run,list,list-profiles,list-health_checks} Optional arguments Qualifier -h, --help
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    the help message and exit. Show all scripts. Show the help message for the script. Hypervisor diagnostics (svc_hypervisor) This service script enables you to collect support materials from the hypervisor on the appliances. This script also enables you to take a snapshot of the current hypervisor
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    .tgz Script svc_hypervisor finished successfully Inject troubleshooting software tool (svc_inject) This service script provides you a secure and simple way to install validated service tools, copy software upgrade files, or install secure remote support recovery packages. Usage Function Mode
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    exit. Actions Action run delete info generate-key deactivate status Description Install the service tool or package you have specified or enable service escalation. Delete an injected service tool or package. Display information about a specific package. Generate a root or SupportAssist recovery
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    test_esx_image-0.5.0.487325.tgz.bin [No response if deletion was successful] Display information about a specific package (svc_inject info) This service script shows information about an injected tool. Format svc_inject info [-h] tool_name Optional Arguments Qualifier -h, --help Description Show
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    Example svc_inject generate-key -r Current Challenge: 671FD-217B7-2F7CC-AB547-45814-40D99 Deactivate service escalation (svc_inject deactivate) This service script deactivates service escalation. Format svc_inject deactivate [-h] Optional arguments Qualifier -h, --help Description Show the help
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    is currently DISABLED INFO: Current attempt is: 0 (MAX: 3) Script svc_inject finished successfully Check the license status of appliances in a cluster (svc_license_status) This service script enables you to see the license status for appliances in the cluster. Usage Function Mode Usage Requires
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    installation process and includes options to assist with automation and triage processes. CAUTION: Only trained service personnel should use this script. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope
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    'network IP address/gateway server' Retrieve information system information (svc_mgmt_operations) This service script enables you to retrieve system information using the service tool. The service tool retrieves information from the command table and the job_request table. Usage Function
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    .057000, 2019-03-19 16:15:59.385000+00:00 / 2019-03-19 16:23:49.442000+00:00 +---SystemDataCollectionCommand: e566df31-49c4-4924-ad3f-e958122e57a7 - Service Commands 47
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    , 2019-03-19 16:23:52.927000+00:00 / 2019-03-19 16:23:53.114000+00:00 ApplianceRemoteSupportConnectivityStatusCommand: 8148cc9d-9aa7-44cc-b66c-5a5d495b1e25 48 Service Commands
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    -h, --help --sort_processing_time Description Show the help message and exit. Sort processing time. See command details (svc_mgmt_operations command_detail) This service script enables you to query commands using filters and see details for each command. Usage Function Mode Usage Requires
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    .emc.cyclone.messages.elicense.Elicense", "encodedLocalizedJson": null}] json response : {} Show and filter command records (svc_mgmt_operations command_hierarchy_for_cleanup) This service script shows all the records that are associated with commands. You can filter these records according to the
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    password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No No No No Cluster None Format svc_mgmt_operations command_hierarchy_for_cleanup [-h] [--command_id ] [--command_type [command_type value
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    [internal] IN_PROGRESS Progress: 0% Time: 2021-10-14T10:06:53.156319+00:00 / None Display the command tree (svc_mgmt_operations command_tree) This service script displays the command tree for single or multiple commands, depending upon the option that you enter. Usage Function Mode Usage Requires
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    ● UNRECOVERABLE_ERROR ● BUSY --response_state Show commands that match the specified response state. You can filter the records to only show commands in the following states: ● CREATED Service Commands 53
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    filter (end_time < (current_timestamp - interval '1 day')) AND (response_status = 'ERROR') Migrate a cluster or DVS to another vCenter (svc_migrate_to_vcenter) This service script enables you to restore or migrate a PowerStore Cluster and Distributed Virtual Switch (DVS) configuration from one
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    if prompted by the restore_on_vcenter or migrate_to_vcenter commands. Migrate to vCenter (svc_migrate_from_vcenter migrate_to_vcenter) This service script migrates PowerStore from one vCenter to another. Format svc_migrate_from_vcenter migrate_to_vcenter [-h] [--generate_config] config Optional
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    ': ''} Restore the vCenter configuration (svc_migrate_to_vcenter restore_on_vcenter) This service script restores the vCenter configuration if access to the previous vCenter has been lost. Format usage: svc_migrate_to_vcenter
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    host':'','password':'','user':''},'data_center_name':''} Enable or disable autodownload (svc_modify_autodownload) The service script enables you to enable or disable the autodownload feature. Usage Function Mode Usage Requires
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No No No No Cluster None Format svc_nas [-h] [-d]{download,list,run} Optional arguments Action -h, --help -d, --debug Description Show
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    multiple files at once to download. list List the supported NAS scripts. run Run the specified NAS service script in the format: svc_nas run file system to enable you to troubleshoot security issues. Usage Function Mode Usage Requires service user password? Requires root privileges?
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System Operations Service Service Yes No Yes No Node None Format svc_nas nas_svc_dac [-h] [-e {ALL}] [-d {ALL}] [-s {ALL}] [--cap-staging-enable ] [cap-staging-disable
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    files (svc_nas nas_svc_data_protection) This script enables advanced management of data protection for replication sessions, remote systems, and data protection networks. Usage Function Mode Usage Requires service user password? Requires root privileges? System Operations Normal General use No No
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    objects of the NAS server from databases. The NAS server must be in service mode when -force is set to allow the command to run even if the NAS server is not in service mode. Display the NAS server in-memory replication session information. Validate all replication
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    is set. The format of the command is as follows: nas_svc_dataprotection nasServer -action startsession -fsoid [-reverse] Specify the ID of the file system stop with local mode when local is set command is as follows: nas_svc_dataprotection remoteSystem -info -id Service Commands 63
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    asked. Generate an SDNAS archive file (svc_nas nas_svc_dc) This service script generates an archive file with SDNAS materials. You can script collects system information and SDNAS materials for triaging and resolving problems. The data collected includes system configurations, logs, run-time data
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    manage NAS servers at an advanced level, including managing NAS server parameters, database maintenance, and network troubleshooting. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System
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    of the NAS server. Restart the specified NAS server. Display VHDX metadata (Hyper-V virtual disk files). Manage an IMT import (svc_nas nas_svc_imt) This service script enables you to manage an In-band Migration Tool (IMT) import. You can use this script to perform such actions as forcibly clearing
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    but an error was encountered during processing or when attempting to apply a subsequent client modification to the node. ● MNS_MOVING: The node is now being processed. Service Commands 67
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    attempt writes. Differences should be expected and must be resolved manually after import completion. Confirmation of this action is necessary through id> --cid Display the SDNAS log (svc_nas nas_svc_log) The service script enables you to display all available SDNAS logs. You can also display
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    ) This script displays the advanced statistics for NDMP and PAX backup sessions that are in progress on the NAS servers. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Diagnostic
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    . Positional arguments Qualifier SVDM_A SVDM_B ALL Description NAS server A. NAS server B. Both NAS servers. Run a Linux tcpdump (svc_nas nas_svc_tcpdump) This service script allows you to run a Linux tcpdump operation on a system interface for diagnostic purposes. The output from this command is
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    be an existing directory under /opt/ sdnas/log/svc_output. Set the data link type to datalinktype to use while capturing packets. List active tcpdump sessions. Service Commands 71
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    Qualifier -K, --kill Description Kill all tcpdump sessions or a specific session by designating its ID. Back up NAS server configuration (svc_nas_cbr) This service script enables you to back up all NAS server configurations on the cluster and also view previously backed up configurations. When
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    CIFS Support (svc_nas_cifssupport) This service script enables you to view information for troubleshooting CIFS-related issues. It displays information about ? May cause data loss? Scope Prerequisites Diagnostic Normal or Service General use No No No No Appliance None Format svc_nas_cifssupport
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    relevant items. You can use these options together or combine them as you need. -owner Reset owners. -group Reset groups. -dacl Reset DACL. -sacl 74 Service Commands
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    is executed by the command. Display or build a Windows user credential. Use this command to troubleshoot user access control issues. Usage: svc_nas_cifssupport --server | ALL --args="-cred server. NOTE: This option requires a domain administrator ID/ password. Service Commands 75
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    IP address or for all clients when no IP address is specified. Usage: svc_nas_cifssupport --server | ALL --args="-logontrace {enable | -disable | -list}" 76 Service Commands
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    a domain user name and password pair. Use this command to troubleshoot connection issues or test DC connections. This command only applies to command verifies that a CIFS server can access and use the domain controller services. This command only applies to servers that are joined to a Windows
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    = Add the specified SPN to both the NAS server and AD. -delete Delete the specified SPN for both the NAS server and AD. Troubleshoot issues with the Microsoft Windows Branch caching mechanism. BranchCache V1 and BranchCache V2 are supported. 78 Service Commands
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    (hash file generation or deletion). The ID for the request is in the output of -info. -info Show detailed information for the hash generation service. -fsusage Display the SMB hash file disk usage for the specified file system. -exclusionfilter Do not generate an SMB hash file
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    from the node where it is executed. This option is preferable in case the NAS HA monitoring service must be re-enabled. Advanced NAS settings (svc_nas_tools and svc_nas_global_tools) These service scripts enable you to view and customize the parameters of various NAS server components. The default
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    , the output of svc_nas_tools --server nas 1 -args="-stats -help" provides detailed information about the -setspn option. -cava Display the status of antivirus service of the NAS server, including the connection state to Celerra AntiVirus Agent (CAVA) servers, the number of files checked and their
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    accesstime={ now | none | [[[[yy]mm]dd]hh]mm[.ss] }] | -fsscan [ { -list | -create | -delete } ]]" -stats Display statistics counters of the antivirus service. -set accesstime={ now | none | [[[[yy]mm]dd]hh]mm[.ss] }] Enable scan-on-first-read and change the access time setting, where
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    are configured on the NAS server. -listspn List the Kerberos service principles defined in Active Directory (AD) and keytab (joined -netgroup } Provides lookup information about the specified resource for troubleshooting purposes. Manage file locks on the NAS servers. Service Commands 83
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    > | -member }} Provides lookup information about the specified resource for troubleshooting purposes. Display or modify NAS server parameter facilities. Usage: svc_nas_tools NAS parameter of the specified facility for the specified NAS server. 84 Service Commands
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    you to upgrade or roll back the NAS versions on the node. Usage Function Diagnostic and recovery Mode Normal or Service Usage Service Requires service user password? Yes Requires root privileges? No May cause data unavailability? Yes May cause data loss? Yes Scope Node Prerequisites
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    the node B with the target version: svc_nas_ndu --op=bu --node=b 4. Prepare the node A for the upgrade: svc_nas_ndu --op=pu --v1=1.0.1.9.3.120 --v2=1.0.1.9.3.125 --node=a 86 Service Commands
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    you commit the upgrade: svc_nas_ndu --op=precommit 8. Commit the upgraded version on both nodes: svc_nas_ndu --op=commit Repair NAS NDU (svc_nas_ndu_repair) This service script allows you to repair NAS upgrades by rolling back to the earlier version or rolling the NAS node forward to the target
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    NAS snapshots are not present in the CP database, they can be deleted. Retrieve NAS server net devices and IP addresses (svc_nasserver_to_netdevice) This service script enables you to use a NAS server name to retrieve file interface IP addresses and net devices that are associated with that NAS
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    help message and exit. Required arguments Qualifier --server Description The name of the NAS server. See network information (svc_networkcheck) This service script enables you to collect information about the appliance network and run a set of network diagnostic tools. Usage Function Mode Usage
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    using the dig tool. bond_list Show system bond devices and their settings. Show ARP records cache settings (svc_networkcheck arp) This service script displays the settings for the ARP records cache. Format svc_networkcheck arp [-h] {ipv4,ipv6} Optional arguments Qualifier -h, --help Description
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    svc_networkcheck info [-h] Optional arguments Qualifier -h, --help Description Show the help message and exit. Check server port availability (svc_networkcheck tracert) This service script enables you to perform a traceroute operation to the IP whether it is IPv4 or IPv6. The operation tracks the
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    packets are sent. Check the TCP port (svc_networkcheck tcp) This service script enables you to check the port availability on a specific Show network device driver and hardware information (svc_networkcheck ethtool) This service script enables you to display information about the network device
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    Specify the network device name or enter all to show information about all network devices. Ping an IPv4 target (svc_networkcheck ping) The service script enables you to ping the IPv4 target using either the hostname or IP address. Format svc_networkcheck ping [-h] [-s {1500,9000}] [-I
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    0.356/0.382/0.407/0.020 ms FNM00175201431-A][Wed Dec 23 09:28:10 UTC 2020] End of Run Ping an IPv6 target (svc_networkcheck ping6) The service script enables you to ping the IPv6 target using either the hostname or IP address. Format usage: svc_networkcheck ping6 [-h] [--mtu {1500,9000}] [--sip
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    Description Specify the name of the resource record that you want to find. See system bond devices (svc_networkcheck bond_list) This service script enables you to see system bond devices and their settings. Format svc_networkcheck bond_list -h Optional arguments Qualifier -h, --help Description
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    :b9:53:4d PERM_MAC: 00:60:16:b9:53:4c MTU: 1500 Speed: 25000 Duplex: full Aggregator id: 2 Show interface names (svc_networkcheck interfaces) This service script enables you to show interface names, IPs, and connection marks for the node. Format svc_networkcheck interfaces [-h] [-N {host,sdnas}] 96
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    1 unreachable 32766: from all lookup main 32767: from all lookup default 65535: from all fwmark 0x8001 lookup 3 unreachable 65535: from all fwmark 0x8002 lookup 5 unreachable Service Commands 97
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 98
    End of Run Reboot, shut down, and turn on a node (svc_node) This service script enables you to cleanly reboot or turn on a node. This script also enables ? May cause data loss? Scope Prerequisites Diagnostic and Recovery Service Service Yes No Yes No Node None Format svc_node [-h][-d] {status
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    Personality SAN or HCI Notes Turns off power to the node or nodes. Turn on the peer node (svc_node power_on) This service script turns on a peer node that is running in SAN mode. Format svc_node power_on [-h] [-d] Optional arguments Qualifier -h, --help -d, --debug Description Show
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    the peer, or secondary, node of an appliance. Considerations Appliance state Configured or unconfigured Personality Notes SAN or HCI If the node is not in service mode, you see a warning that the node is running workloads. You can use the --force option to override the warning and start a reboot
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    use the --force option to override the warning and power off the node. Unconfigured HCI This operation is only supported when the script is run from the control path maintenance mode service. The script stops the PowerStore VM to allow the node to enter VMware maintenance mode. Peer node status
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    to the first valid server. Run locally only and skip the peer. Manually specify the server or servers to use. Force color output even on nonterminals . Disable password reset (svc_password_mgmt) This service script enables you to prevent the service and administrator passwords from being reset.
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    (svc_password_mgmt_recovery) This script disables the ability to restore default admin and service user passwords. Once the ability to reset the passwords is disabled, recovery option...done Troubleshoot and repair (svc_remote_support) This service script enables you to troubleshoot and repair the
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    current appliance if enabled. connectivity List the appliance remote support connectivity status. reinitialize SupportAssist only. Reinitialize the eVE docker configuration (svc_remote_support list) This service script lists the remote support configurations. Format svc_remote_support list [-h]
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    the help message and exit. Modify the remote support configuration (svc_remote_support_modify) This service script modifies the remote support configuration. Configuring SupportAssist does not verify the remote support connection. Use the --CONNECTIVITY_COMMAND argument for the svc_remote_support
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    Specify the contact mobile phone. Positional arguments Qualifier contact_id Description Contact ID - 0 or 1. Reinitialize the remote support configuration (svc_remote_support reinitialize) This service script is used to reinitialize the eVE docker on the current appliance if enabled. This script
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 107
    restart -factory_reset enables you to reinitialize SupportAssist. Check the connectivity status (svc_remote_support connectivity) This service script lists the remote support connectivity status of the appliance. Format svc_remote_support connectivity [-h] Optional arguments Qualifier -h, --help
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Service No No No No Cluster The firewall must be configured correctly. Format svc_remote_syslog [-h] [-t value] [-m value] [-r] [-lc] [-ls] Optional arguments Qualifier Description
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    remove a master appliance. See the Knowledgebase article - HOW17166 for more information. Usage Function Diagnostic and Recovery Mode Service Usage Service Requires service user password? No Requires root privileges? No May cause data unavailability? Yes May cause data loss? Yes Scope
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    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Format svc_repair [-h] [--backup] Service No No No No Cluster The firewall must be configured correctly. Optional arguments Qualifier -h, --help --backup Description Show the help
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    , you must reboot the node to return it to normal mode. set Set the boot mode for service mode. After running this command, you must reboot the node for it to enter service mode. list List the available boot modes for this node. Enable, disable, or display security protocols (svc_security_protocol
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    password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System operations Normal or Service Service Yes Yes No No Appliance None Format svc_service_config [-h] {enable,list,disable} Optional arguments Qualifier -h, --help Description Show the
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 113
    INFO: Enabling tool ... INFO: Successfully enabled svc_service_shell INFO: Run "svc_service_shell" to be granted root level access for servicing this system See Inject troubleshooting software tool (svc_inject) on page 40 for more information about the svc_inject script. Usage Function Mode Usage
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    a node to the factory state. --savecfgforce Create a generic bootable USB recovery device. Other manual steps may be required for a full recovery. Connect to the peer node service container (svc_ssh_peer) This service script enables you to securely connect through SSH from the local node as the
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 115
    and open a specific interface in order to run a tcpdump operation. You can save all output to rotating files. Usage Function Mode Usage Requires service user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites System Operations Normal and
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    send or receive direction for which packets should be captured. Possible values are in, out, and inout. View capacity metrics (svc_volume_space_metrics) This service script shows detailed information about the available space on volume families. You can use the arguments to specify how you want the
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 117
    user password? Requires root privileges? May cause data unavailability? May cause data loss? Scope Prerequisites Normal or Service Service Yes Yes No No Appliance None Format svc_volume_space_metrics [-h] [-d] [-v] [-i ID] [-n Name] [-s {name,cap}] [-g GT] [-c] [-j] Optional arguments Qualifier
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    the fields available for use in the journal: Topics: • Field descriptions Field descriptions The core logging framework relies on the systemd journal services provided by the underlying CoreOS operating system. In addition to the default fields available with systemd journal in CoreOS, there are
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 119
    of the stream connection when it was first created. Systemd information of the process the journal entry originates from. Information on how the journal service received the message entry. The low-level Unix error number causing this entry. The device node path of this device in /dev. The kernel
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 120
    . Valid levels are: ● CRITICAL-Events that demand immediate attention. ● ERROR-Events that indicate problems, but do not require immediate attention. ● WARN-Events that provide a warning about potential problems or indicates that a component is not in an ideal state. ● INFO-Informational messages
  • Dell PowerStore 1200T | EMC PowerStore Service Scripts Guide - Page 121
    Table 1. Journal field descriptions (continued) Type Name Default SYSLOG_FACILITY Default Default Custom SYSLOG_IDENTIFIER SYSLOG_PID THREAD_NAME Description Syslog compatibility field that contains the name of the facility. Syslog compatibility field that contains the unique identifier.
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Dell EMC PowerStore
Service Scripts Guide
Version 3.x
August 2022
Rev. A06