Dell PowerSwitch S6000 ON EMC Open Networking Troubleshooting Guide March 2019
Dell PowerSwitch S6000 ON Manual
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- Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 1
Dell EMC Open Networking Troubleshooting Guide March 2019 - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 2
of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2014 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 3
...7 Boot processes...7 POST...7 EDA, Quick Test Mode...8 Capturing Support Data from ONIE...8 Changing the Default Grub Boot Entry...8 Restoring to Factory Defaults...9 Diagnostic package...9 Troubleshooting issues...10 Troubleshooting tools...11 edatool...11 pcitool...15 i2ctool...15 memtool...16 - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 4
Only trained and qualified personnel can install this equipment. Read this guide before you install and power up this equipment. This equipment contains two power cords. Disconnect both power cords before servicing. WARNING: This equipment contains optical transceivers, which comply with the limits - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 5
• Dell EMC Release Notes • OS10 Release Notes NOTE: For the most recent documentation, see Dell EMC support: https://www.dell.com/support. About this guide 5 - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 6
version. For more information, see this README file. NOTE: To download the Release Notes, go to https://www.dell.com/support. This system uses the following troubleshooting tools: • Power-On Self Test (POST) diagnostic - Automatically runs during the system startup at the BIOS or U-boot level. This - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 7
information; for example, the model, part number, serial number, and service tag, follow these steps. 1 Reboot your system and enter U-Boot fail results. • ONIE with EDA - EDA is installed; you do not have to manually download the tool. Select the diagnostic option at boot-up. You can run this tool - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 8
data from ONIE, use the following commands. 1 Capture support data to the screen. ONIE:/ # dmesg 2 Capture support data to the onie-support.tar.bz2 gzip file. ONIE:/ # onie-support The ONIE support file includes the following: • kernel_cmdline • runtime-export-env • runtime - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 9
-ON, S6000-ON, or N1108EP-ON platform, follow these steps: NOTE: Before you begin, go to http://www.dell.com/support and download the diagnostic package. You need your Dell EMC support access account to download the package. NOTE: These steps only apply to the S4810-ON, S6000-ON, or N1108EP-ON - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 10
return to your networking operating software, enter the reboot command. Troubleshooting issues To help you solve an issue, use the following troubleshooting solutions. Table 1. Troubleshooting Issues and Solutions Problem Description and Solution • A tool indicates a device as failing, but I do - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 11
Dell EMC support representative. Run the following command: ONIE#onie-boot-mode -o rescue then follow the normal installation instructions. • This diagnostic tools that provide debug and hardware tests. To use the troubleshooting tools manually, you must be at the ONIE prompt and navigate to /mnt - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 12
DellEmc Diag poetool - version x.x package x.xx.x.x-x 2019/01/07 DellEmc Diag rtctool - version x.x package x.xx.x.x-x 2019/01/07 DellEmc Diag smbiostool - version x.x package x.xx.x.x-x 2019/01/07 DellEmc Diag storagetool - version x.x package x.xx.x.x-x 2019/01/07 DellEmc Diag temptool - version - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 13
I2C: detected 0 devices Diag NPU initialization over Test link_status_test for NPU 0 Passed Test snake_traffic_test for NPU 0 Passed Test prbs_mac_test for NPU 0 SKIPPED - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 14
Overall Test Results: Passed Show Optics in System Port # Name Status Type Part Number Rev Serial Number 1 SFP 1 PRESENT None 616740000 C CN0C6Y7M65Q8WP3 2 SFP 2 PRESENT None 616740000 C CN0C6Y7M65Q8WP3 Testing Memory Regions: Testing Memory Region 0: Address Read Test Passed - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 15
pcitool The PCI tool (pcitool) allows testing of the PCI devices. In EDA Quick Test mode, pcitool completes a simple check on the PCI bus. The tool scans the PCI bus for all drivers and functions and writes the configuration registers to the configuration file. Example of the pcitool Output Syntax: - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 16
-word (64 bits) Increment: ECC: Chunk: Max Cache: Cacheline: Iterations: Test: How many bytes to increment to the next cell. Describes if ECC is supported - 0 or 1. Describes how many kilo bytes (1024 bytes) are tested in one chunk. Tests multiple chunks across the memory region. The maximum cache - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 17
Parameter Descriptive Device: Description The descriptive device (for example, SPD in the case of a dimm), is described in one comma-separated field of four parameters: address, type, start, and bytes. Device Path: The path to the device driver (for example, /dev/i2c-0 for a PD on the i2c bus 0). - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 18
pltool The programmable logic tool (pltool) verifies access to the complex programmable logic devices (CPLD) and field programmable gate array (FPGA) and verifies versions. The pltool generates its configuration file based on the platform database. The configuration file is generated with a - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 19
R-Row Parameter Description RO - Read only RW - Read/Write RC - Clear on Read WO - Write only Default Value Testable The default value of this register. 1 - The register can be tested against the default value. 0 - The register is not testable. Version The version of the register. There can be - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 20
get := get GPIO pin value # get pin# storagetool The storage tool (storagetool) tests the physical media and SMART status media, if supported. storagetool is commonly used with ODA Offine testing. Example of the storagetool Output Syntax: ./storagetool -h := show this help list := list - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 21
test [[all] | power supply] := test using the default config file read := read the register on the Power Supply write := write the value into the Power Supply Register fantool The fan tool (fantool) reports information about fan availability and fan speed. - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 22
read := read nvram values at reg index write := write nvram value 22 ONIE diagnostics - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 23
Dell EMC diagnostics. These instructions apply to systems for which discovery-start onie-self-update onie-discovery-stop onie-support onie-syseeprom onie-sysinfo onie-uninstaller Topics: • for example, the model, part number, serial number, and service tag, follow these steps. 1 Boot into ONIE. 2 - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 24
CAUTION: Restoring factory defaults erases any installed operating system and requires a long time to erase storage. ONIE Rescue bypasses the installed operating system and boots the system into ONIE until you reboot the system. After ONIE Rescue completes, the system resets and boots to the ONIE - Dell PowerSwitch S6000 ON | EMC Open Networking Troubleshooting Guide March 2019 - Page 25
tag or express service code, pull out the tag or enter the show chassis command from the CLI. • To receive more technical support, click Contact Us. On the Contact Information web page, click Technical Support. To access switch documentation, go to www.dell.com/manuals/. To search for drivers
Dell EMC Open Networking Troubleshooting
Guide
March 2019