Dell PowerVault NX3610 User Manual - Page 89
Specific Subnet Clients Cannot Access The NAS Cluster Solution, Troubleshooting DNS Configurations
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Specific Subnet Clients Cannot Access The NAS Cluster Solution Description Cause Workaround Users (new or old), accessing from specific network(s), cannot access the NAS cluster solution. This issue is due to a conflict between the users' subnet addresses and the NAS system internal network's address. The NAS system routes the response packets to the wrong network. 1. Check the internal network addresses of the NAS system and verify if there is a conflict with the problematic client network addresses. 2. If a conflict exists, manually change the conflicting NAS internal network address using either the NAS Manager or CLI. Troubleshooting DNS Configurations Description Cause Workaround Unable to connect to the NAS cluster solution using the system name and/or unable to resolve host names. Probable causes may be: • Unable to ping system using Fully Qualified Domain Name (FQDN). • Unable to connect to the NAS Manager using system name. 1. Verify that the client IP information is set correctly. 2. Verify that the NAS cluster solution controller is configured to the correct DNS server. 3. Contact DNS server administrator to verify the DNS record creation. Determining The IQN Of The NAS Cluster Solution Controllers Using CLI Description Workaround Determining the IQN of the NAS cluster solution controllers using CLI. Using an ssh client and the NAS Management VIP, log in to the NAS cluster solution CLI as an admin. From the command line type the following command: system maintenance luns iscsiconfiguration view 89