Dell PowerVault NX3610 User Manual - Page 91
Cannot Connect To The NAS Manager, Blank Login Screen, If you are using Microsoft Windows Server 2008
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Workaround Cannot Connect To The NAS Manager Description Cause Workaround Blank Login Screen Description Cause • There are network problems communicating with the NTP server. 1. Identify the NAS NTP server from the System Configuration/ Time Configuration page. Record the host name(s) or IP address(es) for further reference. 2. If no NTP server is defined, define one. It is recommended synchronizing the NAS system clock with the NTP server used by the Active Directory Domain Controller (ADDC). This avoids time difference issues and possible authentication problems. In many cases the ADDC is also the NTP server. 3. Verify that the NTP server is up and provides the NTP service. 4. Check the network path between the NAS system and the NTP server, using ping, for example. Verify that the response time is in the millisecond range. Unable to connect to the NAS Manager. Probable causes may be: • The user is attempting to connect using an incorrect IP address or is using the wrong system name. • The client computer's IP information is configured incorrectly. • The user is using an incorrect user name or password. • The user's browser properties are preventing the connection. 1. Verify that the client's IP information is set correctly. 2. Verify that the DNS information is configured correctly. 3. Verify the user name and password. 4. Verify the proxy information in the browser's settings. 5. If you are using Microsoft Windows Server 2008, disable IE ESC. Unable to connect to the NAS Manager and the login screen is blank. Probable causes may be: • Java script is disabled. • IE SEC is enabled. 91