Dell PowerVault NX3610 User Manual - Page 93

Troubleshooting System Issues

Get Dell PowerVault NX3610 PDF manuals and user guides View all Dell PowerVault NX3610 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 93 highlights

Workaround Troubleshooting System Issues If the backup application cannot connect to a NAS appliance: 1. Log in to the NAS Manager or open a remote terminal to the appliance. 2. On the NAS Manager, go to Data Protection → NDMP → NDMP Configuration page. In NAS CLI, go to Data Protection NDMP Configuration menu. 3. Verify that NDMP is enabled. If NDMP is enabled, go to step 5. 4. On the NAS Manager, the Enabled check box must be checked. 5. In the NAS CLI, type view and ensure that State is set to Enabled. 6. If NDMP is not enabled, enable it. 7. Verify that backup application IP address is configured in NDMP. 8. On the NAS Manager, the DMA server list must include the IP address of the backup application. 9. In the NAS CLI, type view and ensure that the DMA Servers list includes the IP address of the DMA application trying to access the NAS appliance. If the backup appliance can connect to a NAS appliance but cannot log in, use backup_user as the user name for the NDMP client, while setting up the NDMP backup/ restore in your backup application. The default password for NDMP client is Stor@ge! To change the password: 1. Log in to the NAS Manager or open remote terminal to the appliance. 2. In the NAS Manager, go to Data Protection → NDMP → NDMP Configuration page. In NAS CLI, go to Data Protection → NDMP → Configuration menu. 3. In the NAS Manager, click Change Password. In the NAS CLI, run the data-protection ndmp configuration set-Password command. If the backup application can log into the NAS appliance, but if no volumes are available for backup, verify that the NAS appliance has NAS volumes created on it. Troubleshooting System Shutdown Description Cause During a system shutdown using the NAS Manager, the system does not stop and the controllers do not shutdown after 20 minutes. The system shutdown procedure is comprised of two separate processes: • Stopping the file system 93

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
Workaround
If the backup application cannot connect to a NAS
appliance:
1. Log in to the NAS Manager or open a remote
terminal to the appliance.
2. On the NAS Manager, go to
Data Protection
→
NDMP
→
NDMP Configuration
page. In NAS CLI, go
to
Data Protection NDMP Configuration
menu.
3. Verify that NDMP is enabled. If NDMP is enabled, go
to step 5.
4. On the NAS Manager, the
Enabled
check box must
be checked.
5. In the NAS CLI, type
view
and ensure that
State
is
set to
Enabled
.
6. If NDMP is not enabled, enable it.
7. Verify that backup application IP address is
configured in NDMP.
8. On the NAS Manager, the DMA server list must
include the IP address of the backup application.
9. In the NAS CLI, type
view
and ensure that the
DMA
Servers
list includes the IP address of the DMA
application trying to access the NAS appliance.
If the backup appliance can connect to a NAS appliance
but cannot log in, use backup_user as the user name for
the NDMP client, while setting up the NDMP backup/
restore in your backup application. The default password
for NDMP client is
Stor@ge!
To change the password:
1. Log in to the NAS Manager or open remote terminal
to the appliance.
2. In the NAS Manager, go to
Data Protection
→
NDMP
→
NDMP Configuration
page. In NAS CLI, go
to
Data Protection
→
NDMP
→
Configuration
menu.
3. In the NAS Manager, click
Change Password
. In the
NAS CLI, run the
data-protection ndmp
configuration set-Password
<new_password>
command.
If the backup application can log into the NAS appliance,
but if no volumes are available for backup, verify that the
NAS appliance has NAS volumes created on it.
Troubleshooting System Issues
Troubleshooting System Shutdown
Description
During a system shutdown using the NAS Manager, the
system does not stop and the controllers do not shutdown
after 20 minutes.
Cause
The system shutdown procedure is comprised of two
separate processes:
•
Stopping the file system
93