Dell PowerVault NX3610 User Manual - Page 98
Cannot Launch Dell NAS Initial Deployment Utility (IDU), Determine if the NAS ID Utility installer
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1. Capture the failure message screenshot from the NAS IDU window during clusterization. 2. Collect the cluster configuration file, the NAS IDU log file, and the result file from the installation directory and zip the config folder from the installation directory. 3. The NAS IDU must lead users to the restore window, where nodes are restored to standby mode. 4. Look for the failure messages in captured screen shot and find out the potential cause of the failure. Correct those failures and reconfigure the system using the NAS IDU. 5. If the failure still persists, collect all the files in a bundle package and contact Dell support. Cannot Launch Dell NAS Initial Deployment Utility (IDU) Description Cause Workaround Cannot launch Dell NAS Initial Deployment Utility. Probable causes maybe: • NAS Initial Deployment Utility installer failed to install. • JAVA runtime environment is not properly installed. Perform the following: • Determine if the NAS ID Utility installer completed successfully. • Check to see if the minimum of JRE1.6x is installed successfully. • On Microsoft Windows, run java -version from command console to display a valid JRE version. 98