Dell UP2720Q Users Guide

Dell UP2720Q Manual

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  • Dell UP2720Q | Users Guide - Page 1
    Dell UltraSharp 27 4K PremierColor Monitor-UP2720Q User's Guide Model: UP2720Q Regulatory model: UP2720Qb
  • Dell UP2720Q | Users Guide - Page 2
    : A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2019 - 2020 Dell Inc. All rights reserved. This product is protected by U.S. and international
  • Dell UP2720Q | Users Guide - Page 3
    10 Front View 10 Back View 11 Bottom View 12 Monitor Specifications 14 Flat Panel Specifications 14 Resolution Specifications 15 Supported Video Modes 16 Preset Display Modes 16 Multi-Stream Transport (MST) Modes 17 Electrical Specifications 17 Physical Characteristics 18 Physical
  • Dell UP2720Q | Users Guide - Page 4
    Setting Up the Monitor 28 Attaching the Stand 28 Attaching the Monitor Hood 31 Connecting Your Monitor 32 Connecting the HDMI cable 33 Connecting the DisplayPort (DP to DP) cable 34 Connecting the Thunderbolt™ 3 Active cable 34 Connecting the monitor for Thunderbolt™ Multi-Stream Transport (
  • Dell UP2720Q | Users Guide - Page 5
    USB Type-C (Thunderbolt™) Charging . . . . . 77 Common Problems 78 Product Specific Problems 81 Universal Serial Bus (USB) Specific Problems 83 Appendix 85 FCC Notices (U.S. Only) and Other Regulatory Information 85 Contact Dell 85 Video and USB Support over USB-C 86 Purchasing a Thunderbolt
  • Dell UP2720Q | Users Guide - Page 6
    with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with stand, please refer to the respective stand setup guide for setup instructions. Monitor Stand Riser 6 │ About Your Monitor
  • Dell UP2720Q | Users Guide - Page 7
    Stand Base Monitor Hood Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) Thunderbolt™ 3 (USB Type-C) Active Cable About Your Monitor │ 7
  • Dell UP2720Q | Users Guide - Page 8
    USB Type-C to Type-A Cable • Factory Calibration Report • Calibration and Validation Techsheet • Quick Setup Guide • Safety, Environmental, and Regulatory Information 8 │ About Your Monitor
  • Dell UP2720Q | Users Guide - Page 9
    Features The Dell UP2720Q flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 68.47 cm (27 in.) viewable area display (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for
  • Dell UP2720Q | Users Guide - Page 10
    Identifying Parts and Controls Front View Front panel controls Label 1 2 Description Function buttons (For more information, see Operating the Monitor) Power On/Off button (with LED indicator) 10 │ About Your Monitor
  • Dell UP2720Q | Users Guide - Page 11
    attached VESA Cover) Regulatory label Stand release button Barcode, serial number, and Service Tag label Cable management hole Use Wall mount monitor using VESA-compatible wall mount label if you need to contact Dell for technical support. Use to organize cables by placing them through the hole. About Your
  • Dell UP2720Q | Users Guide - Page 12
    with a maximum resolution of 3840 x 2160 at 60 Hz, PD 20 V/4.5 A, 15 V/3 A, 9 V/3 A, and 5 V/3 A. Thunderbolt™ 3 supports MST (Multi-Stream Transport) capable monitor. To enable MST, refer to instruction on section "Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function". 12
  • Dell UP2720Q | Users Guide - Page 13
    Power Delivery (up to 15 W, PD 5 V/3 A), Data, and DisplayPort video signal. Thunderbolt™ 3 supports MST (Multi-Stream Transport) capable monitor. To enable MST, refer to instruction on section "Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function". NOTE: For Notebooks
  • Dell UP2720Q | Users Guide - Page 14
    , Active Area Area Pixel pitch Pixel per inch Viewing angle Luminance output Contrast ratio Faceplate coating Backlight Response time Color depth Color gamut Calibration accuracy UP2720Q Active matrix - TFT LCD In-Plane Switching Type 16:9 684.7 mm (27 in.) 596.74 mm (23.49 in.) 335.66 mm (13.21 in
  • Dell UP2720Q | Users Guide - Page 15
    mount inverse (180°) landscape orientation as it may damage the monitor. Dell Display Manager Yes (DDM) Compatibility Security Security lock slot (cable range (HDMI & DP & Thunderbolt™ 3 alternate mode) Maximum preset resolution UP2720Q 15 kHz to 135 kHz (automatic) 23 Hz to 86 Hz (automatic)
  • Dell UP2720Q | Users Guide - Page 16
    Video Modes Model Video display capabilities (HDMI playback) Preset Display Modes UP2720Q 480p, 576p, 720p, 1080i, 1080p, QHD, UHD (Interlacing mode is not supported under PBP mode) Display Mode VESA, 640 x 480 VESA, 640 x 480 VESA, 720 x 400 VESA, 800 x 600 VESA, 800 x 600 VESA, 1024 x 768
  • Dell UP2720Q | Users Guide - Page 17
    signals AC input voltage/ frequency/current Inrush current UP2720Q HDMI 2.0*/DP 1.4, 600 mV for each differential (cold start) • 240 V: 80 A (Max.) at 0 °C (cold start) * Not Support HDMI 2.0 optional specification, include HDMI Ethernet Channel (HEC), Audio Return Channel (ARC), standard for 3D
  • Dell UP2720Q | Users Guide - Page 18
    Physical Characteristics Model UP2720Q Connector Type • 1 x DP 1.4 • 2 x HDMI 2.0 • 1 x Thunderbolt™ 3 Upstream (DP1.4) • 1 x Thunderbolt™ 3 to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor. Dimensions (with
  • Dell UP2720Q | Users Guide - Page 19
    no cables) 5.55 kg (12.24 lb) Weight of stand assembly 3.64 kg (8.02 lb) Front frame gloss 2-4 Environmental Characteristics Model UP2720Q Compliant Standards • RoHS-compliant • TCO certified displays • BFR/PVC-free (Halogen-free) excluding external cables • Arsenic-free glass and Mercury
  • Dell UP2720Q | Users Guide - Page 20
    Environmental Characteristics (Continued) Al titude Operating 3,048 m (10,000 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation • 784.76 BTU/hour (maximum) • 150.13 BTU/hour (typical) Power Management Modes If you have VESA's DPM™ compliance display card or
  • Dell UP2720Q | Users Guide - Page 21
    NOTE: Pon: Power consumption of On Mode measured with reference to Energy Star test method. TEC: Total energy consumption in kWh measured with reference to Energy Star test method. The OSD functions only in the normal operation mode. When any button is pressed in the Active-off mode, the following
  • Dell UP2720Q | Users Guide - Page 22
    Pin Assignments DisplayPort Connector Pin Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin Side of the Connected Signal Cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 22 │ About
  • Dell UP2720Q | Users Guide - Page 23
    HDMI Connector Pin Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin Side of the Connected Signal Cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved
  • Dell UP2720Q | Users Guide - Page 24
    Upstream port: Up to 90 W (typical) Thunderbolt™ 3 Downstream port: Up to 15 W (typical) NOTE: USB Type-C video requires a Type-C Alternate Mode capability computer. NOTE: To support USB Type-C Alternate Mode, please ensure the Source computer has Alternate Mode capability. 24 │ About Your Monitor
  • Dell UP2720Q | Users Guide - Page 25
    USB Downstream Connector Pin Number 1 2 3 4 5 6 7 8 9 9-pin Side of the Connector VCC DD+ GND SSRXSSRX+ GND SSTXSSTX+ About Your Monitor │ 25
  • Dell UP2720Q | Users Guide - Page 26
    bottom • 2 x USB 3.2 Gen2 downstream - bottom • 2 x USB 3.2 Gen1 downstream - bottom • Power Charging Port- the port with battery icon; supports fast current charging capability if the device is BC1.2 compatible. NOTE: USB 3.2 functionality requires a USB 3.2-capable computer. NOTE: The monitor
  • Dell UP2720Q | Users Guide - Page 27
    quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/ monitors. Maintenance Guidelines Cleaning Your Monitor CAUTION: Read and follow the Safety Instructions before cleaning the monitor. WARNING: Before cleaning
  • Dell UP2720Q | Users Guide - Page 28
    factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1. Follow the
  • Dell UP2720Q | Users Guide - Page 29
    5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place. Setting Up the Monitor │ 29
  • Dell UP2720Q | Users Guide - Page 30
    7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not hold or lift the monitor by the colorimeter tray when moving the monitor. 8. Remove the cover from the monitor. 30 │ Setting Up the Monitor
  • Dell UP2720Q | Users Guide - Page 31
    Attaching the Monitor Hood To install your monitor hood: 1. Take out the hood that came with the monitor. 2. Unfold the hood with the "U" channel strips on both flaps facing inwards. Setting Up the Monitor │ 31
  • Dell UP2720Q | Users Guide - Page 32
    strips. 4. Slide the hood all the way down. Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1. Turn Off your computer
  • Dell UP2720Q | Users Guide - Page 33
    Connecting the HDMI cable NOTE: The default out of factory setting in the UP2720Q is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is connected, follow the procedures below to change the settings from
  • Dell UP2720Q | Users Guide - Page 34
    DP) cable NOTE: The default out of factory setting in the UP2720Q is DP 1.4. Connecting the Thunderbolt™ 3 Active cable NOTE: Use the Thunderbolt™ 3 Active cable shipped with monitor only. • This port supports DisplayPort Alternate Mode DP1.4. • The Thunderbolt™ 3 power delivery compliant port (PD
  • Dell UP2720Q | Users Guide - Page 35
    with USB-C DP connection, please purchase the USB-C DP cable separately. For more information, go to: www.dell.com/UP2720Q Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function NOTE: UP2720Q supports the Thunderbolt™ MST feature. To make use of this feature, your PC must
  • Dell UP2720Q | Users Guide - Page 36
    can use the following cable type for MST connection: Host UP2720Q Monitor One UP2720Q Monitor Two Active cable* Thunderbolt™ 3 Active cable* the USB-C DP cable separately. For more information, go to: http://www.dell.com. NOTE: For information on purchasing a Thunderbolt™ 3 Passive cable, go
  • Dell UP2720Q | Users Guide - Page 37
    and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems. 6. Use the cable slot on the monitor stand to organize the cables. NOTE: The USB connection only offers USB data transfer in this scenario
  • Dell UP2720Q | Users Guide - Page 38
    monitor. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and hold the stand release button. 3. Press and
  • Dell UP2720Q | Users Guide - Page 39
    the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall by following the instructions that comes with the wall mounting kit. NOTE: For use only with UL-listed wall mount bracket with minimum weight/load bearing capacity of 22.4
  • Dell UP2720Q | Users Guide - Page 40
    Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button 1 Shortcut key/ Preset Modes 2
  • Dell UP2720Q | Users Guide - Page 41
    3 Use this button start Color Calibration sequence. Shortcut key/ Calibrate Now 4 Use this button to display the monitor's current settings. Shortcut key/ Display Info 5 Use the MENU button to launch the On-Screen Display (OSD). See Accessing the Menu Menu System. 6 Use this button to
  • Dell UP2720Q | Users Guide - Page 42
    Front Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button Description 1, 2 No Function These buttons have no functions. 3 Use the Up button to adjust (increase ranges) items in the OSD menu. Up 4 Use the Down button to adjust (decrease
  • Dell UP2720Q | Users Guide - Page 43
    Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to
  • Dell UP2720Q | Users Guide - Page 44
    (48 cd/m2). NOTE: Factory Reset will not remove calibrated data. User may go to Color > Color Space > Reset this Color Space # (1~6) to manually remove selected calibration data. Calibration data of CAL 1 and CAL 2 cannot be removed from the OSD. Reset your monitor color settings to the factory
  • Dell UP2720Q | Users Guide - Page 45
    Luminance Luminance adjusts the luminance of the backlight. Press the button to increase the luminance and Input Source press the button to decrease the luminance (min. 45 / max. 250). NOTE: Luminance is grayed out when Color Space is set to CAL 1 or CAL 2. Use the Input Source menu to select
  • Dell UP2720Q | Users Guide - Page 46
    Thunderbolt Select the Thunderbolt input when you are using the Thunderbolt™ 3 connector. Press the button to select the Thunderbolt input source. DP Select the DP input when you are using the DisplayPort HDMI 1 (DP) connector. Press the button to select the DP input source. Select the HDMI 1
  • Dell UP2720Q | Users Guide - Page 47
    Display Use Display to adjust images. Aspect Ratio Adjusts the image ratio to Auto Resize, 17:9, 16:9, or Pixel-for-Pixel. Digital Cinema Adjusts the Digital Cinema Masking to Entire DCI Masking Container, DCI 1.85:1, DCI 2.39:1, or DCI 2.35:1. Markers Adjusts the Markers to No Markers, 1.85:1,
  • Dell UP2720Q | Users Guide - Page 48
    Sharpness This feature can make the image look sharper or softer. Use or to adjust the sharpness from '0' to '100'. Response Time Allows you to set the Response Time to Normal or Fast. NOTE: The Response Time will automatically reset to panel default during calibration and validation to ensure color
  • Dell UP2720Q | Users Guide - Page 49
    PBP This function brings up a window displaying image from another input source. Main Window Thunderbolt Thunderbol t X DP HDMI 1 HDMI 2 Sub-Window DP HDMI 1 X X HDMI 2 X Operating the Monitor │ 49
  • Dell UP2720Q | Users Guide - Page 50
    PBP Mode Adjusts the PBP (Picture by Picture) mode to AA, AB, or Off. Press the button to enable PBP mode. 50 │ Operating the Monitor
  • Dell UP2720Q | Users Guide - Page 51
    PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. PBP Input Select to toggle between the input sources in PBP Source Toggle mode. Press the button to switch between input
  • Dell UP2720Q | Users Guide - Page 52
    Sharpness (Sub) Adjust the sharpness level of the picture in PBP Mode. Press the button to increase the sharpness and press the button to decrease the sharpness. Audio Video Data Range Reset PBP Calibration Allows you to set the audio source from the main window or the sub-window. Adjusts the
  • Dell UP2720Q | Users Guide - Page 53
    Calibration Allows you to set the calibration speed to Express or Speed Comprehensive. NOTE: When Express is selected, the calibration time is approximately 4 minutes. When Comprehensive is selected, the calibration time is approximately 10 minutes. Calibration Set the warm up time to 20 mins or
  • Dell UP2720Q | Users Guide - Page 54
    Validation Perform validation on color calibration with the built-in colorimeter. Validate Now Allows you to start color validation. Validation Target Allows you to set the validation target to DCI P3 D65 G2.4 L100, BT.709 D65 BT1886 L100, BT.2020 D65 BT1886 L100, sRGB D65 sRGB L250, Adobe RGB
  • Dell UP2720Q | Users Guide - Page 55
    Scheduler Set schedule for auto calibration or validation. Allows you to set Scheduler to Off, Calibration, Validation, or Calibration + Validation. Schedule Sessions Operation Mode Allows you to set the Schedule Sessions to Every 200 Hours or at user preferred interval (Quarterly, Monthly,
  • Dell UP2720Q | Users Guide - Page 56
    Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian,
  • Dell UP2720Q | Users Guide - Page 57
    Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors sideby-side setup. Reset Menu • Menu Buttons: All menu/function buttons (except the Power button) are locked and not accessible by
  • Dell UP2720Q | Users Guide - Page 58
    Personalize Shortcut Key 1 Allows you to choose a feature from Color Space, Shortcut Key 2 Luminance, Input Source, Aspect Ratio, Digital Cinema Masking, Markers, PBP Mode, PBP Input Shortcut Key 3 Source Toggle, Video Swap, Calibrate Now, Show Shortcut Key 4 Last Calibration Results, Validation,
  • Dell UP2720Q | Users Guide - Page 59
    Auto-Sleep Mode Allows you to let the monitor turn off completely or only turn off the panel when your computer goes into sleep mode. When Put the display to sleep is selected, the monitor goes to sleep as the system sleeps; when Turn off the panel only is selected, only the panel is turned off as
  • Dell UP2720Q | Users Guide - Page 60
    DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your
  • Dell UP2720Q | Users Guide - Page 61
    Displays the firmware version of your monitor. Service Tag Displays the service tag serial number of your monitor. Reset , language, and date and time. OSD Warning Messages When the monitor does not support a particular resolution mode, you will see the following message: NOTE: The message may
  • Dell UP2720Q | Users Guide - Page 62
    You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Power Save mode, the following message appears: Activate the computer and wake up the monitor to gain access to the
  • Dell UP2720Q | Users Guide - Page 63
    to the connected input signal. When the monitor is under DP/HDMI input and a Thunderbolt™ 3 Active cable is connected to a notebook that supports DP Alternate Mode, if USB-C Charging is enabled, the following message appears: When Factory Reset is selected, the following message appears: Operating
  • Dell UP2720Q | Users Guide - Page 64
    selected, the following message appears: See Troubleshooting for more information. Setting the Maximum support 4K@60 Hz, depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service
  • Dell UP2720Q | Users Guide - Page 65
    If you are using a non-Dell computer (portable or desktop): • Go to the support site for your computer and download the latest graphic drivers. • Go to your graphics card website and download the latest graphic drivers. Performing Color Calibration
  • Dell UP2720Q | Users Guide - Page 66
    3. Calibration will start automatically. Using the Shortcut Key with video signal 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button. 3. The following message appears, select Yes to continue the process. 66 │ Operating the Monitor
  • Dell UP2720Q | Users Guide - Page 67
    4. Calibration will start automatically. Using the Shortcut Key without video signal You can perform calibration for the monitor without acquiring an input signal from the computer. 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button. Operating the Monitor │ 67
  • Dell UP2720Q | Users Guide - Page 68
    3. Calibration will start automatically. NOTE: Calibration at Portrait Mode is not recommended. NOTE: For detailed functionality, see Calibration. Stopping the Calibration Process You can stop the calibration process at any time. 1. During calibration process, press any of the Function buttons, the
  • Dell UP2720Q | Users Guide - Page 69
    Performing Color Validation Perform Validation on color calibration with the built-in colorimeter. Using the OSD menu 1. Using the OSD menu, set the validation criteria based on your preference. Then select Validate Now to start the validation process. 2. The following message appears, select Yes to
  • Dell UP2720Q | Users Guide - Page 70
    3. Validation will start automatically. Using the shortcut key without video signal You can perform validation for the monitor without acquiring an input signal from the computer. 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button. 70 │ Operating the Monitor
  • Dell UP2720Q | Users Guide - Page 71
    3. The following message appears, select Yes to continue the process. NOTE: Validation at Portrait Mode is not recommended. NOTE: For detailed functionality, see Validation. Stopping the Validation Process You can stop the validation process at any time. 1. During validation process, press any of
  • Dell UP2720Q | Users Guide - Page 72
    Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle
  • Dell UP2720Q | Users Guide - Page 73
    Vertical Extension NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how to extend the stand vertically. Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the
  • Dell UP2720Q | Users Guide - Page 74
    Rotate clockwise Rotate counterclockwise 74 │ Operating the Monitor
  • Dell UP2720Q | Users Guide - Page 75
    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Sel f-Test Your monitor provides a self-test feature that allows you to check , check your video controller and computer, because your monitor is functioning properly. Troubleshooting │ 75
  • Dell UP2720Q | Users Guide - Page 76
    built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in 6 on the front panel for 4 seconds, the following message appears: 76 │ Troubleshooting
  • Dell UP2720Q | Users Guide - Page 77
    . You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/UP2720Q Troubleshooting │ 77
  • Dell UP2720Q | Users Guide - Page 78
    table contains general information about common monitor problems you might encounter and the possible solutions: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. 78 │ Troubleshooting
  • Dell UP2720Q | Users Guide - Page 79
    • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors. Brightness Problems Picture too dim or too signs • Do not perform any troubleshooting steps. Issues of smoke or • Contact Dell immediately. sparks Troubleshooting │ 79
  • Dell UP2720Q | Users Guide - Page 80
    monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture • Perform monitor self-test feature check. trail of shadow images • Change the Response Time in the Display menu. 80 │ Troubleshooting
  • Dell UP2720Q | Users Guide - Page 81
    Product Specific Problems Specific What You Symptoms Experience Possible Solutions Screen image is too small Image is • Check the Aspect Ratio to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. • Run the built-in diagnostics. Troubleshooting │ 81
  • Dell UP2720Q | Users Guide - Page 82
    docking device output. • Unplug the HDMI cable from docking device, then plug the docking Thunderbolt™ cable to Notebook. Plug the HDMI cable 7 seconds later. 82 │ Troubleshooting
  • Dell UP2720Q | Users Guide - Page 83
    Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working the connected device is compliant with the Thunderbolt™ 3 specification. The Thunderbolt™ 3 port supports USB 3.1 with speeds up to 10 Gbps and an output of 90 W. • " for this monitor. Troubleshooting │ 83
  • Dell UP2720Q | Users Guide - Page 84
    possible to the wireless mouse. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 84 │ Troubleshooting
  • Dell UP2720Q | Users Guide - Page 85
    hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
  • Dell UP2720Q | Users Guide - Page 86
    over USB-C Video resolution and USB support when connecting to monitor via USB-C. Video USB Connection on host computer Upstream Cable used (Host computer to Monitor port 6-1) 4K (Direct connect) 4K (Daisychained)
  • Dell UP2720Q | Users Guide - Page 87
    Purchasing a Thunderbolt™ 3 Passive Cable Region Link Del l Website https://www.del l.com/en-us/shop/accessories/apd/a9905599 https://www.del l.com/en-us/shop/accessories/apd/a9905597 https://www.del l.com/en-us/shop/accessories/apd/a9269731 US https://www.belkin.com/us/p/P-F2CD081/ https://
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Dell UltraSharp 27 4K PremierColor
Monitor—UP2720Q
User’s Guide
Model: UP2720Q
Regulatory model: UP2720Qb