Dell V715W User's Guide

Dell V715W Manual

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  • Dell V715W | User's Guide - Page 1
    Dell V715w User's Guide May 2009 Machine type(s): 4444 Model(s): 5dw, 1dw www.dell.com | support.dell.com
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    Using the printer software 18 Minimum system requirements...18 Using the Windows printer software...18 Updating the printer software (Windows only)...20 Reinstalling the printer software...20 Loading paper and original documents 21 Loading the paper tray...21 Loading envelopes or photo paper...24
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    for scanning...53 Scanning to a local or network computer...53 Scanning to a flash drive or memory card...54 Scanning photos into an editing application...54 Scanning documents into an editing application 55 Scanning directly to e-mail using the printer software 56 Scanning to a PDF...56 Scanning
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    wireless setup...86 Installing the printer on an Ethernet network...92 Networking FAQ...93 Maintaining the printer 104 Maintaining ink cartridges...104 Cleaning the exterior of the printer...105 Cleaning the scanner glass...106 Troubleshooting 107 Before you troubleshoot...107 Using the Service
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    or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION-SHOCK HAZARD: To
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    resources. Conserving paper • Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides of the paper (duplex) for copy and fax jobs and for printing in Windows. • Print more than one page image on one side of the paper. The "Pages per sheet
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    printing documents and photos • Setting up and using printer software • Setting up and configuring the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation
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    support so that they may serve you faster: • Service Tag • Express Service Code Note: The Service Tag and Express Service Code appear on labels located on your printer. • Software and Drivers-Certified drivers for your printer and Installation software CD installers for Dell printer software
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    the parts of the printer 1 2 3 4 5 6 7 12 8 11 10 9 Use the To 1 Scanner lid Access the scanner glass. 2 Scanner glass Scan, copy, or fax photos and documents. 3 Automatic Document Feeder (ADF) Scan, copy, or fax multiple-page letter-, legal-, and A4-size documents. 4 ADF tray Load
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    if this connection method is supported in your country or region. Note: Remove the plug to access the port. 7 Security slot Install an anti-theft cable on your printer. 8 Power supply with port Connect the printer to a power source using the power cord. 9 Duplex unit • Print on both sides of
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    products, visit www.dell.com/recycling. 2 Available only on the Dell Web site at www.dell.com/supplies. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the
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    the used ink cartridge or cartridges. 1 2 4 Use two hands to install each cartridge. 2 1 Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 5 Close the printer. Recycling Dell products To return Dell products to Dell for recycling
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    to turn off the printer. Access the copy menu and make copies. Access the scan menu and scan documents. Access the fax menu and send faxes. Access the photo menu and print photos. • Return to the previous screen. • Exit from one menu level to a higher one. Using the printer control panel buttons
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    • Printer status • Messages • Menus 10 Setup Access the setup menu and change printer settings. Note: The Copy, Scan, Fax, and Photo button lights are off when this button is selected. 12 3 45 6 Use 1 Address Book 2 Redial/Pause 3 Dialtone 4 Color/Black 5 Start 8 7 To Access fax numbers
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    mode after the printer is left idle for ten minutes. • Set screen brightness to low. 7 Cancel • Cancel a print, copy, scan, or fax job in progress. • Exit from a menu level of the Copy, Scan, Fax, Photo, or File Print menu to the top level of a menu. • Exit from a menu level of the Setup menu to
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    printer is turned off: Copy menu Scan menu Fax menu (selected models only) Photo menu • Copies • Quality • Resize • Lighter/Darker • Collate • Photo • Layout • Colorized Effect • Photo Size • Quality To change the temporary settings into new default settings 1 From the printer control panel, press
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    button to scroll to Use Factory, and then press . 5 When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons. Initial Setup Complete appears on the display. Using a button combination (if you cannot read the current language) 1 Turn off
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    the Fax Solutions software. • Scan or e-mail a photo or document. • Edit scanned documents. • Scan documents to PDF. • Adjust settings for the printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Using the printer software
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    : This program is installed automatically with the printer software if the printer has wireless capability. Dell Service Center (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Notes: Printing Preferences • This
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    the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. 3 Follow the instructions on the Welcome screen. Using the World Wide Web Updated printer software may be available at support.dell.com
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    documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides
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    , the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. 4 Load the paper. Loading paper and original documents 22
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    , then the tray sticks out from the front of the printer when inserted. 7 Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4- or legal-size paper, then extend the paper stop. Use both extenders for A4 and legal. Loading paper and original documents 23
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    Loading envelopes or photo paper 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray. Loading paper and original documents 24
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    or photo paper, but not both. 4 Load envelopes or photo paper. Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the printable side, then see the instructions that came with the envelopes or photo paper.) Loading paper and original documents 25
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    bottom edges of the envelopes or photo paper. 1 1 6 Insert the tray. 3 2 3 2 7 Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading paper and original documents 26
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    photo paper 25 sheets of glossy paper 10 envelopes Make sure • The paper is designed for use with inkjet printers. • The paper guides rest instructions that came with the paper.) • The paper guides rest against the left, right, and bottom edges of the paper. Notes: • For best results, allow photos
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    ink smudging. 10 iron-on transfers • You follow the loading instructions that came with the iron-on transfers. • The print side of the transfers faces down. • The paper guides rest against the edges of the transfers. Note: For best results, load transfers one at a time. 25 index cards, photo
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    for the documents and photos that you print. Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer. 1 From the printer control panel, press . 2 Choose the default settings: • If you want to set the default paper size: a Press to select Paper Setup
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    or down arrow button to select the default photo print size for the printer, and then press . Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading original documents into the ADF You can load up
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    ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. • Select the borderless setting when printing photos. Printing basic documents Printing a document 1 Load the paper in the printer. 2 Send the print job: a With a document
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    5 Click OK to close any printer software dialogs. 6 Click OK or Print. Printing documents from a memory card or flash drive (Windows only) To enable the File Print function: • The printer must be connected to a computer through a USB cable or through a network. • The printer and the computer must be
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    the printer is using a Wireless connection (selected models only) a Press the up or down arrow button to select the file name of the document that you want to print. b Press , and then wait for the printer to connect to the network computer or to finish searching the network for available computers
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    on custom-size paper Before beginning these instructions, load the custom-size paper in the printer. 1 With a document open, click File  Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Size list of the Print Setup tab, select Custom Size. The Define Custom Paper Size
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    • Make sure that the memory card inserted is supported by the printer. For more information, see "Supported memory cards and file types" on page 36. any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing
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    Card (Type H) • TIFF • xD-Picture Card (Type M) Printing photos using the printer control panel 1 Load photo paper. 2 From the printer control panel, press . 3 Insert a memory card, flash drive, or digital camera set to mass storage mode. If image files and document files are stored in the memory
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    comes on. 9 Press . Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Editing photos using the printer control panel 1 Load photo paper. 2 Insert a memory card or flash drive. If document files and image files are stored on the memory device
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    insert the memory device. Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) a Press the up or down arrow button to scroll to Share Media on Network, and then press . b Press the up
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    For more information, see the camera documentation. • The printer reads only one memory device at a time. Warning-Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the
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    display. 9 Press . 10 Press . The printer scans the proof sheet. 11 Load photo paper. Note: Make sure that the paper matches the size that you selected on the proof sheet. 12 Press the Color/Black button to set a color or black-and-white print. When you select color or black-only printing, the light
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    your Windows® Mobile/Pocket PC PDA, additional third-party software and drivers are required. For more information about the required software, see the documentation for your PDA. Setting up a connection between your printer and a Bluetooth-enabled device Note: The printer does not support printing
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    Bluetooth Pass Key menu opens on the printer control panel display if you set the security level to High. Use the keypad to enter your four-digit pass key, and then press . Printing from a Bluetooth-enabled device Note: The printer does not support printing files from your computer using a Bluetooth
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    , available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually. 1 With a document open
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    1 With a document open, click File  Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click the Advanced tab. 4 From the 2-Sided Printing section, select Manual. Note: The Print Instruction Page to Assist in Reloading item is selected automatically. 5 Click OK. The printer prints the odd
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    select Set as Default Printer. Changing the printing mode To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality
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    right-click the document name, and then select Resume. • If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause Printing. Canceling print jobs To cancel a print job from the printer control panel, press . To cancel a print job from the computer
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    Copying ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or
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    2 to make two-sided copies (like the original document). 6 Press . 7 Follow the instructions on the display. Enlarging or reducing images 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, press . 4 Press the up or down
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    arrow button to select the desired custom percent value. Press to save the setting. • If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected. For best results with this resize setting, use
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    on one page You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items such as labels, decals, flyers, and handouts. 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control
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    The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually. Note: You cannot
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    7 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. 8 Press . Canceling copy jobs To cancel a copy job, press . Scanning stops and the printer returns to the previous menu. Copying 52
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    keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system. 4 Wait until the printer has finished downloading a list of the scan applications available on the selected computer. 5 Press the left or right arrow button to
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    keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system. 4 Wait until the printer has finished downloading the list of scan applications available on the selected computer. 5 Press the left or right arrow button to
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    the scan. When selecting settings for the scan: • Select to scan to the local computer or network computer where the OCR is installed. • Select to scan to the highest resolution. 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs
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    3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 Click Email, and then select Photo, Document or PDF. Note: You can select Document only if an OCR application is stored on your
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    one. To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system. What is an application list, and how do I update it? When you scan a file, you can choose which application to use to open it on your computer. The printer downloads
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    product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line EXT LINE To connect: Connect the cable from the wall
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    telephone wall jack EXT LINE PHONE LINE To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the answering machine to the port. Connected to different wall jacks EXT LINE PHONE LINE Faxing 59
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    sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service EXT LINE To connect: 1 Connect the cable from the
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    ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually
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    to the port. Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active. You
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    Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of
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    Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To
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    a non-RJ-11 wall jack EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ-11 : • Do not remove the wrap plug from the port of the printer. • The printer may not come with an RJ-11 adapter in your country or region
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    and connect the device to the port of the printer. EXT LINE Connecting the printer in countries that use serial connection In some countries answering machine into the port of the printer. This is called serial connection. Austria the printer. It is necessary for the proper functioning of
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    EXT LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. NFN Faxing 67
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    EXT LINE NFN PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to information in your printer. Setting the fax header 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then
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    based on your connection. Note: If you want to configure the advanced fax settings, then click Configure the advanced settings in the Fax tab of the Printer Home. This launches the Fax Setup Utility. For more information, click Help or to view the help information for the fax software. Faxing 69
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    This is the code you press to receive faxes manually. • Set the Caller ID pattern that you want. Some countries or regions have multiple patterns. • Set the printer to print incoming faxes to fit a page. • Set the fax footer. • Set your fax name and fax number. • Adjust the dialing volume. • Set the
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    installed on your computer, such as Microsoft Outlook. 8 Click OK. For more information, click Help or to view the help information for the fax software. Creating a contact list using the printer control panel 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup
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    adding contacts to the group, select Done. Sending faxes ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, load original documents or photos on the scanner glass. Use the scanner glass for
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    : • You can send a broadcast fax to up to 30 recipients. Sending faxes using the computer 1 With a document open, click File  Print. 2 From the Printer Name menu, select the fax version of your printer, and then click OK. The Send Fax Wizard appears. 3 Follow the instructions on the computer screen
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    the wall jack through the port. Faxing FAQ If I skipped the fax setup initially, do I need to run the installer again to set up the fax? You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software. Faxing 74
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    ) service offered by telephone companies, then your fax number is the number that you assigned to the printer. Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in the Fax Setup menu of the printer control panel. If you have more than one telephone
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    to answer the call. Assign one of your telephone numbers to the printer as the fax number, and then set the printer to answer the ring pattern line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can
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    jack and the printer, then see the "Fax troubleshooting checklist" on page 121. How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. Make sure that
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    service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax. How do I change the resolution of the documents
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    . 6 Press . How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent and/or received faxes. 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press . 3 Press the
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    setting. Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after resolving the error. The printer prompts you if there are faxes to be printed. Faxing 80
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    If an incoming fax or an outgoing fax fails due to power loss, then the printer automatically prints an error report the next time it is turned on. For incoming faxes, the error report lets you know who sent the fax and how many pages were not printed. For outgoing faxes, it lets you know how many
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    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three
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    . 4 Press to select Print Setup Page. The network setup page prints. Information you will need to set up the printer on a wireless network To set up the printer for wireless printing, you need to know: • The name of your wireless network. This is also known as the Service Set Identifier (SSID). • If
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    printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software
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    to work wirelessly, see the documentation that came with your box. • Make sure your box is turned on and that your computer is on and connected to your wireless network. Adding the printer to your wireless network 1 Set up your printer for wireless networking using the setup instructions provided
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    this way is called an infrastructure network. If you have an infrastructure network, you should configure the printer for use on that network. Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will keep it from working on
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    and any remaining windows. 9 Insert the installation software CD, and follow the directions for wireless installation. Note: Do not connect the installation or network cables until instructed to do so by the setup software. 10 When the available networks are displayed, provide the network name and
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    Refer to the documentation that came with your wireless network adapter for information on configuring an ad hoc network with Windows 2000. Adding a printer to an existing ad hoc wireless network Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an
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    that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration. Note: The printer supports one active local connection (USB) and one active network connection (Ethernet or wireless) at a time
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    to the printer. 2 Wait a moment for Windows to locate the driver and finish setting up the printer. 3 Select the USB printer (see "Selecting the printer" on page 91). Note: You can continue to use the printer through Ethernet or wireless connection. Using the printer over an Ethernet network Select
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    the Printers or Printers and Faxes window. Sharing a printer in a Windows environment 1 Prepare the computers to share the printer: a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing. See the Windows documentation for instructions
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    you install the printer on an Ethernet network, make sure that: • You have completed the initial setup of the printer. • Your network is set up and working properly. • Your computer is connected to your network. 1 Close all open software programs. 2 Insert the installation software CD. Networking 92
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    manual, contact your system support person. What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network or they will not be able to communicate with each other. Usually, the wireless network
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    wireless network adapters built in or installed in them. There are many different ways a network can be set up. Five common examples appear below. Note: The printers in the following diagrams represent printers with internal print servers built in to them so that they can communicate over a network
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    modem. Internet Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router with Ethernet and wireless capabilities. • Some computers and printers connect wirelessly to the router
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    can connect to only one wireless network at a time. If you access the Internet over a wireless connection, you will lose Internet access if you are connect to an ad hoc network. Why do I need an installation cable? When setting up the printer on your wireless network, the printer will need to
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    connector to the printer. 3 Continue following the on-screen instructions. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through
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    it is that the communication signal will be weaker. The strength of the signal received by your computer can also affect the connectivity of the printer with the network during configuration. When you installed the wireless adapter in your computer, the adapter software probably placed an icon
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    communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup
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    selection where settings are stored. The SSID will be displayed. e Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. 2 Print the printer network setup page. In the Wireless section, look for SSID. 3 Compare the SSID of the computer and SSID of the
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    is called the Media Access Control (MAC) address. When installing the printer on a network, make sure you select the printer with the correct MAC address. The MAC address label is located inside the printer. MAC: XX XX XX XX XX XX The MAC address of the internal print server is a series of letters
  • Dell V715W | User's Guide - Page 102
    , the computer sends all print jobs across the network to the printer using this address. If the IP address is not automatically assigned, you will be asked during wireless setup to manually enter an address and other network information after selecting your printer from the available list. What is
  • Dell V715W | User's Guide - Page 103
    Select the same key index on your printer as you are using on your wireless access point. Networking 103
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    , and then press . 4 Press the up or down arrow button to scroll to Align Printer, and the press . An alignment page prints. Note: Do not remove the alignment page until printing is finished. Using the printer software 1 Load plain paper. 2 Click or Start. 3 Click All Programs or Programs, and then
  • Dell V715W | User's Guide - Page 105
    Home. 5 Choose your printer from the printer drop-down list. 6 From the Maintenance tab, click Align cartridges. 7 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean
  • Dell V715W | User's Guide - Page 106
    may cause damage to your printer. 5 Make sure the printer is dry before beginning a new print job. Cleaning the scanner glass 1 Dampen a clean, lint-free cloth with water. 2 Gently wipe the scanner glass clean. Note: Make sure all ink or corrective fluid on a document is dry before placing the
  • Dell V715W | User's Guide - Page 107
    , print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem (Windows
  • Dell V715W | User's Guide - Page 108
    page 112 • "Printer is busy or does not respond" on page 112 • "Cannot delete documents from the print queue" on page 112 • "Cannot print through USB" on page 113 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of
  • Dell V715W | User's Guide - Page 109
    REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting 109
  • Dell V715W | User's Guide - Page 110
    printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the
  • Dell V715W | User's Guide - Page 111
    does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on, and then open the printer. 2 Make sure the cartridges are inserted correctly
  • Dell V715W | User's Guide - Page 112
    it. 3 Plug the power cord into the wall outlet, and then turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. RESTART THE COMPUTER AND
  • Dell V715W | User's Guide - Page 113
    and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 113 • "Paper jam in the duplex unit" on page 114 • "Paper jam in the ADF
  • Dell V715W | User's Guide - Page 114
    to tear the paper while removing it. 4 Press to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push caution when accessing this area for clearing a paper jam. Troubleshooting 114
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    the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 115
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    sure which side is the printable side, see the instructions that came with the paper.) • Check the loading instructions for your paper or specialty media. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page
  • Dell V715W | User's Guide - Page 117
    on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN
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    AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one of the following: IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from the
  • Dell V715W | User's Guide - Page 119
    "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
  • Dell V715W | User's Guide - Page 120
    does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax troubleshooting checklist" on page 121
  • Dell V715W | User's Guide - Page 121
    send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup, then enter your fax name and fax number
  • Dell V715W | User's Guide - Page 122
    that the receiving machine can support. To make sure that automatic fax conversion is enabled: 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press . 3 Press the arrow buttons to scroll to Dialing and Sending, and then press . Troubleshooting 122
  • Dell V715W | User's Guide - Page 123
    press . Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP The fax settings depend on whether the printer is connected to its own fax line or shares the
  • Dell V715W | User's Guide - Page 124
    and then press . 5 Copy the manual answer code that appears on the display. Cannot run the fax software The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software. MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You
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    registering your fax name and fax number. Some fax machines also block faxes without sender information. The receiving fax machine does not support color fax or the scan resolution of the document that you are sending. • Enable Auto Fax Conversion. The printer automatically converts color faxes to
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    software. Memory card troubleshooting • "Memory card troubleshooting checklist" on page 127 • "Nothing happens when a memory card is inserted" on page 127 • "Cannot print documents from a memory card or flash drive" on page 127 • "Photos do not transfer from a memory card across a wireless network
  • Dell V715W | User's Guide - Page 127
    over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer. Cannot print documents from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try
  • Dell V715W | User's Guide - Page 128
    the Internet over a wireless connection. • The printer driver is installed on the computer from which you are performing a task. • The correct printer port is selected. • The IP address, gateway, and network mask are correct for your network. Print a network setup page from the printer to check the
  • Dell V715W | User's Guide - Page 129
    phones, security system cameras, other wireless networks, and some Bluetooth devices. • The computer is not connected to a VPN. • Any non-Microsoft firewalls on the computer are updated to the most recent version and allow the printer software to communicate over the network. The Continue button is
  • Dell V715W | User's Guide - Page 130
    more information, see "Installing the printer software" in the User's Guide. You can access the User's Guide from the link at the bottom of the installation screen. RECONNECT THE POWER SUPPLY 1 Turn off the printer. 2 Unplug the power cord from the power outlet. 3 Remove the power supply from the
  • Dell V715W | User's Guide - Page 131
    , and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following: • Update the firewall using the most recent update available from the
  • Dell V715W | User's Guide - Page 132
    over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting
  • Dell V715W | User's Guide - Page 133
    you are having trouble printing, try placing the computer and printer no more than 100 feet apart. CHECK THE WIRELESS SIGNAL QUALITY Print the network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem. CHECK YOUR
  • Dell V715W | User's Guide - Page 134
    . 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer in the folder with the matching name and model number followed by "(Network)." 5 Select Use Printer Online from the menu. 6 Close the Printers or Printers and Faxes window and try printing again. Troubleshooting 134
  • Dell V715W | User's Guide - Page 135
    neighbor's network. If you are not using a unique network name, consult the documentation for your wireless access point (wireless router) to learn how to set a network name. If you set a new network name, you must reset the printer and computer SSID to the same network name. Troubleshooting 135
  • Dell V715W | User's Guide - Page 136
    wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart. You can find the strength of the network signal on the printer network setup page. CHECK MAC
  • Dell V715W | User's Guide - Page 137
    range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart. You can find the signal strength of the network on the network setup page. CHECK
  • Dell V715W | User's Guide - Page 138
    . MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER 1 Obtain the printer IP address by printing a network setup page. 2 Click , or click Start and then click Run. 3 In the Start Search or Run box, type cmd. 4 Press Enter, or click OK. The Command Prompt window opens. 5 Type ping followed by
  • Dell V715W | User's Guide - Page 139
    that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: CHECK POWER Make sure the light is on. "Communication not available" message displays when printing wirelessly These are possible solutions. Try one or
  • Dell V715W | User's Guide - Page 140
    are not sure how to do this, refer to the manual that came with your wireless router for more information. If the printer and computer have valid IP addresses and the network is operation correctly, continue troubleshooting. MAKE SURE THE WIRELESS PORT IS SELECTED 1 Click , or click Start and then
  • Dell V715W | User's Guide - Page 141
    computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer. To check if the computer is currently connected to a VPN, open your VPN Client software and
  • Dell V715W | User's Guide - Page 142
    your operating system documentation if you are not sure how to assign static IP addresses. To assign a static IP address to the printer, do the following: 1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to
  • Dell V715W | User's Guide - Page 143
    the manufacturer Web site. CHECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue
  • Dell V715W | User's Guide - Page 144
    cannot receive faxes 123 cannot run fax software 124 cannot scan to computer over a network 120 cannot send faxes 121 changing Power Saver timeout 15 changing printing mode 45 changing temporary settings into default 16 changing wireless settings after installation (Windows) 86 checking ink levels
  • Dell V715W | User's Guide - Page 145
    Ethernet networking for Windows 92 Ethernet port location 9 Ethernet setup information needed for 92 EXT port location 9 exterior of the printer cleaning 105 e-mailing scanned documents 56 F factory default settings resetting internal wireless print server 131 resetting to 17 failed faxes retrieving
  • Dell V715W | User's Guide - Page 146
    manually 74 file types supported 36 finding information 7 MAC address 101 publications 7 Web site 7 firewall on computer 131 flash drive inserting 35 printing documents from 32 printing photos using the proof sheet 39 scanning to 54 forwarding faxes 80 France special wireless setup instructions
  • Dell V715W | User's Guide - Page 147
    in Windows 91 printer control panel buttons 13 location 9 using 13 printer does not print wireless 131 printer does not print wirelessly 134 printer does not respond 112 printer memory fax 80 printer printing blank pages 112 printer problems, basic solutions 107 printer software installing 20
  • Dell V715W | User's Guide - Page 148
    up fax country-specific 64 digital telephone service 63 DSL connection 61 standard telephone line connection 58 VoIP connection 62 setting up printer faxing 74 on wired network (Windows) 92 on wireless network (Windows) 84 settings timeout disabling 16 setup troubleshooting cannot print through
  • Dell V715W | User's Guide - Page 149
    112 printhead error 108 software did not install 110 troubleshooting, wireless cannot print over wireless network 132 changing wireless settings after installation (Windows) 86 photos do not print from memory card across wireless network 128 resolving communication problems 141 Wi-Fi indicator
  • Dell V715W | User's Guide - Page 150
    83 installing printer on (Windows) 84 interference 99 resolving communication problems 141 security 82 security information 94 signal strength 98 SSID 93 troubleshooting 128 types of wireless networks 97 wireless network compatibility 82 wireless print server not installed 139 wireless setup
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Dell V715w User's Guide
May 2009
www.dell.com | support.dell.com
Machine type(s):
4444
Model(s):
5dw, 1dw