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Dell V715W User's Guide - Page 112

Printer is printing blank s, Printer is busy or does not respond - printhead replacement

UPC - 884116016564

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Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on page 11 for more information. If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . A cleaning page prints. 6 Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints. Note: Do not remove the alignment page until printing is finished. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the printer. If the printer will not come out of Power Saver mode, then reset the power: 1 Unplug the power cord from the wall outlet, and then wait 10 seconds. 2 Insert the power cord into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for your printer software or firmware. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the wall outlet, and then turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. RESTART THE COMPUTER AND TRY AGAIN Troubleshooting 112

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	9
Ordering and replacing supplies	11
Ordering ink cartridges	11
Replacing ink cartridges	11
Recycling Dell products	12
Using the printer control panel buttons and menus	13
Using the printer control panel	13
Changing the Power Saver timeout	15
Saving paper and energy with Eco-Mode	15
Changing temporary settings into new default settings	16
Resetting to factory settings	17
Using the printer software	18
Minimum system requirements	18
Using the Windows printer software	18
Updating the printer software (Windows only)	20
Reinstalling the printer software	20
Uninstalling the printer software	20
Installing the printer software	20
Loading paper and original documents	21
Loading the paper tray	21
Loading envelopes or photo paper	24
Loading various paper types	27
Saving paper default settings	29
Loading original documents on the scanner glass	30
Loading original documents into the ADF	30
Printing	31
Tips for printing	31
Printing basic documents	31
Printing a document	31
Collating printed copies	31
Printing pages in reverse order	32
Printing multiple pages on one sheet	32
Printing documents from a memory card or flash drive (Windows only)	32
Printing specialty documents	33
Printing envelopes	33
Printing labels	34
Printing on custom-size paper	34
Working with photos	35
Using a memory card or flash drive with the printer	35
Supported memory cards and file types	36
Printing photos using the printer control panel	36
Editing photos using the printer control panel	37
Printing photos from a memory device using the printer software	38
Printing photos from a PictBridge-enabled digital camera	38
Printing photos from a memory device using the proof sheet	39
Printing photos from a digital camera using DPOF	40
Printing from a Bluetooth-enabled device	41
Setting up a connection between your printer and a Bluetooth-enabled device	41
Setting the Bluetooth security level	42
Printing from a Bluetooth-enabled device	42
Printing on both sides of the paper (duplexing)	43
Printing on both sides of the paper (duplexing) automatically	43
Printing on both sides of the paper (duplexing) manually	44
Managing print jobs	44
Setting your printer as the default printer	44
Changing the printing mode	45
Pausing print jobs	45
Resuming print jobs	45
Canceling print jobs	46
Copying	47
Tips for copying	47
Making copies	47
Copying photos	47
Copying an ID card	48
Copying a two-sided document	48
Enlarging or reducing images	48
Adjusting copy quality	49
Making a copy lighter or darker	49
Collating copies using the printer control panel	50
Repeating an image on one page	50
Copying multiple pages on one sheet	50
Making a duplex copy	51
Making a duplex copy automatically	51
Making a duplex copy manually	51
Canceling copy jobs	52
Scanning	53
Tips for scanning	53
Scanning to a local or network computer	53
Scanning to a flash drive or memory card	54
Scanning photos into an editing application	54
Scanning documents into an editing application	55
Scanning directly to e-mail using the printer software	56
Scanning to a PDF	56
Scanning FAQ	56
How can I improve the quality of a scan?	56
How do I scan in black and white?	57
Why am I being asked for a PIN?	57
What is an application list, and how do I update it?	57
Canceling scan jobs	57
Faxing	58
Setting up the printer to fax	58
Scenario 1: Standard telephone line	58
Scenario 2: Digital Subscriber Line (DSL)	61
Scenario 3: VoIP telephone service	62
Scenario 4: Digital telephone service through a cable provider	63
Scenario 5: Country-specific setup	64
Entering your user information	68
Configuring the fax settings	69
Configuring fax settings using the fax software	69
Configuring fax settings using the printer control panel	70
Creating a contact list	71
Creating a contact list using the fax software	71
Creating a contact list using the printer control panel	71
Sending faxes	72
Tips for sending faxes	72
Sending faxes using the printer control panel	72
Sending faxes using the computer	73
Receiving faxes	73
Tips for receiving faxes	73
Receiving faxes automatically	73
Receiving a fax manually	74
Faxing FAQ	74
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	74
What is a splitter and what type of splitter should I use?	75
What is my fax number?	75
What is my dialing prefix?	75
When do I need to set Auto Answer to On?	75
How many rings should I set?	76
How do I set the distinctive ring for the printer?	76
How can I check the dial tone?	76
How do I adjust the speaker volume on the printer?	77
How can I make sure that the fax answers the call before the answering machine?	77
What settings work best with digital voice mail?	77
How do I change the resolution of the documents that I fax?	78
How do I send a fax at a scheduled time?	78
How do I send a fax using a phone calling card?	78
How do I know that the fax was sent successfully?	79
How do I view the fax history of the printer?	79
How do I print a fax on both sides of the paper?	79
How do I forward a fax?	80
Can I block faxes?	80
Can I retrieve failed faxes?	80
Networking	82
Installing the printer on a wireless network	82
Wireless network compatibility	82
Supported network security options	82
Printing a network setup page	83
Information you will need to set up the printer on a wireless network	83
Installing the printer on a wireless network	84
Installing the printer on other computers	84
Interpreting the colors of the Wi-Fi indicator light	84
Special wireless installation instructions	85
Assigning a static IP address	85
Changing wireless settings after installation	86
Advanced wireless setup	86
Creating an ad hoc wireless network	86
Adding a printer to an existing ad hoc wireless network	88
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	89
Switching between USB, Ethernet, and wireless connections (Windows only)	89
Sharing a printer in a Windows environment	91
Installing the printer on an Ethernet network	92
Information you will need to set up the printer on an Ethernet network	92
Installing the printer on an Ethernet network	92
Networking FAQ	93
What is Wi-Fi Protected Setup?	93
Where do I find my WEP key or WPA passphrase?	93
What is an SSID?	93
Where do I find my SSID?	94
What is a network?	94
How do I find out what type of security my network is using?	94
How are home networks configured?	94
Why do I need an installation cable?	96
How do I attach the installation cable?	97
How are infrastructure and ad hoc networks different?	97
Finding the signal strength	98
How can I improve wireless signal strength?	99
How can I make sure my computer and printer are connected to the same wireless network?	100
Can I use my printer on a USB and a network connection at the same time?	100
What is a MAC address?	100
How do I find the MAC address?	101
What is an IP address?	102
What is TCP/IP?	102
How do I locate IP addresses?	102
How are IP addresses assigned?	102
What is a key index?	102
Maintaining the printer	104
Maintaining ink cartridges	104
Checking ink levels	104
Aligning the printhead	104
Cleaning the printhead nozzles	105
Cleaning the exterior of the printer	105
Cleaning the scanner glass	106
Troubleshooting	107
Before you troubleshoot	107
Using the Service Center to solve printer problems	107
If Troubleshooting does not solve your problem	107
Setup troubleshooting	107
Incorrect language appears on the display	108
Printhead errors	108
Software did not install	110
Print job does not print or is missing pages	111
Printer is printing blank pages	112
Printer is busy or does not respond	112
Cannot delete documents from the print queue	112
Cannot print through USB	113
Jams and misfeeds troubleshooting	113
Paper jam in the printer	113
Paper jam in the duplex unit	114
Paper jam in the ADF (selected models only)	115
Paper or specialty media misfeeds	116
Print troubleshooting	116
Poor quality at the edges of the page	117
Streaks or lines on printed image	117
Print speed is slow	118
Computer slows down when printing	118
Copy and scan troubleshooting	118
Copier or scanner does not respond	119
Scanner unit does not close	119
Poor copy or scanned image quality	119
Partial copies or scans of documents or photos	119
Scan was not successful	120
Scanning takes too long or freezes the computer	120
Cannot scan to a computer over a network	120
Fax troubleshooting	120
Fax troubleshooting checklist	121
Cannot send faxes	121
Cannot receive faxes	123
Cannot run the fax software	124
Fax error messages on the printer control panel	125
Memory card troubleshooting	126
Memory card troubleshooting checklist	127
Nothing happens when a memory card is inserted	127
Cannot print documents from a memory card or flash drive	127
Photos do not transfer from a memory card across a wireless network	128
Network troubleshooting	128
Network troubleshooting checklist	128
The Continue button is unavailable	129
Cannot print and there is a firewall on the computer	131
Communication with printer lost when connected to Virtual Private Network (VPN)	131
Wireless troubleshooting	131