Dell V715W User's Guide - Page 125

Fax error messages on the printer control panel, Error Message, What it indicates, Possible solutions

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Fax error messages on the printer control panel Error Message: Remote Fax Error Fax Mode Unsupported Unsupported Compression Unsupported Resolution Unrecoverable Fax Error Fax Modem Error Phone Line is connected to the incorrect jack on the back of the machine. Digital line detected What it indicates: Possible solutions: The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors. • Resend the fax. There may have been a problem with the quality of the connection. • Decrease the transmission speed of your fax modem. • Register your user information. In some countries, you cannot send a fax without registering your fax name and fax number. Some fax machines also block faxes without sender information. The receiving fax machine does not support color fax or the scan resolution of the document that you are sending. • Enable Auto Fax Conversion. The printer automatically converts color faxes to black and lowers the scan resolution of the document. • Lower the fax quality. • Reformat the document on Letter-size paper. The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code. • Lower the transmission speed of the fax modem, and then resend the fax. • Enable Auto Fax Conversion. The receiving fax machine does not support the scan resolution of the document that you are sending. • Lower the fax quality. • Enable Auto Fax Conversion. The fax modem encountered critical Turn off the printer, turn it back on, and errors. then resend the fax. The fax modem of the printer may be Turn off the printer, turn it back on, and busy, or the fax modem may have then resend the fax. encountered problems during transmission. The telephone cable is connected to Connect the phone cable to the port the wrong port on the back of the on the back of the printer. printer. The printer is connected to a digital line. The printer is an analog device and must be connected to an analog line. To connect the printer to a digital line, you must use a digital line converter or a filter. For more information, see the "Setting up the printer to fax" section. Troubleshooting 125

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Fax error messages on the printer control panel
Error Message:
What it indicates:
Possible solutions:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
•
Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed
of your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
•
Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
•
Lower the fax quality.
•
Reformat the document on
Letter-size paper.
Unsupported Compression
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have
the same compression code.
•
Lower the transmission speed of
the fax modem, and then resend
the fax.
•
Enable Auto Fax Conversion.
Unsupported Resolution
The receiving fax machine does not
support the scan resolution of the
document that you are sending.
•
Lower the fax quality.
•
Enable Auto Fax Conversion.
Unrecoverable Fax Error
The fax modem encountered critical
errors.
Turn off the printer, turn it back on, and
then resend the fax.
Fax Modem Error
The fax modem of the printer may be
busy, or the fax modem may have
encountered problems during
transmission.
Turn off the printer, turn it back on, and
then resend the fax.
Phone Line is connected to
the incorrect jack on the
back of the machine.
The telephone cable is connected to
the wrong port on the back of the
printer.
Connect the phone cable to the
port
on the back of the printer.
Digital line detected
The printer is connected to a digital
line.
The printer is an analog device and
must be connected to an analog line.
To connect the printer to a digital line,
you must use a digital line converter or
a filter.
For more information, see the ”Setting
up the printer to fax” section.
Troubleshooting
125