Dell VNXe2 Secure Remote Support for VNXe Requirements and Configuration
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- Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 1
P/N 302-000-196 REV 01 May, 2014 This document provides information about the EMC® Secure Remote Support (ESRS) feature for VNXe®. Topics include: Overview...2 Requirements 2 Operational Description 4 Configure ESRS 6 Upgrade ESRS 9 Troubleshooting 10 References 12 1 - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 2
Audience The EMC® Secure Remote Support (ESRS) feature provides your authorized EMC service provider with remote access capabilities to the Internet using HTTPS (for non-proxy environments). EMC online support Full Access account (requires specific credentials associated with the site ID, which - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 3
ESRS on the VNXe system, you must specify these credentials (a user name password pair) to enable the ESRS communication channel for the system. Note: Support Full Access is only provided to customers that are EMC Supported (not supported by a Service Enabled Partner). Creating an initial EMC Online - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 4
that you enable the ESRS service to accelerate problem diagnosis, perform troubleshooting, and help speed time to resolution. If you do not enable ESRS, you may need to collect system information manually to assist EMC Support with troubleshooting and resolving problems with the VNXe system. ESRS - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 5
.EMC.com). After logging in, locate the applicable Support by Product page and search for the link to the specific ESRS product technical documentation. ESRS is embedded into the VNXe as a managed service. The High Availability (HA) feature provides monitoring of ESRS and is responsible for failing - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 6
The VNXe operating environment (OE) is responsible for persisting the configuration and certificates needed for ESRS to work. ESRS is supported in full service mode (both SPs are in service mode). If you have already enabled ESRS, the system functions as configured. If you have not enabled ESRS, you - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 7
determine the status of the ESRS service, in Unisphere, go to Settings > More configuration ... > EMC Secure Remote Support. ESRS is enabled when a green to associate with proxy server traffic. • Credentials: User name and password of an account used to access the proxy server system. Policy manager - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 8
you configure the ESRS. Click Show advanced on the EMC Secure Remote Support Options page and provide the following information for the proxy server: • Protocol credentials for the proxy server. You must supply both a username and password for authentication. If you install a proxy server on a non- - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 9
Manager's proxy server requires authentication (SOCKS is supported only with authentication), you must also indicate this during the ESRS configuration and supply login credentials for the proxy server. You must supply both a username and password for authentication. When installing a policy manager - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 10
following possible causes and actions you can take to resolve the problem. ESRS service cannot be enabled problem resolution. Probable cause Recommended Action You may have provided invalid login credentials or you have not upgraded to a Support Full Access account. It can take up to 48 hours - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 11
Troubleshooting The EMC Secure Remote Support (ESRS) service had previously been enabled and operational but is now reported to be in a disconnected state. When the ESRS service has stopped working or has become disconnected, or both, review the following possible causes and actions you can take - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 12
You can also telnet to port 8443. This port is optional, but it supports a proprietary, direct protocol and is faster. GAS addresses: esrgweprd01.emc.com VNXe Unisphere CLI User Guide This document is part of the EMC VNXe documentation set, and is intended for EMC service personnel and/or advanced - Dell VNXe2 | Secure Remote Support for VNXe Requirements and Configuration - Page 13
EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. EMC Secure Remote Support for VNXe Requirements and Configuration Technical Notes 13
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1
EMC
®
Secure Remote Support for VNXe
®
Requirements and Configuration
P/N 302-000-196
REV 01
May, 2014
This document provides information about the EMC
®
Secure Remote
Support (ESRS) feature for VNXe
®
. Topics include:
Overview
.....................................................................................................
2
Requirements
..............................................................................................
2
Operational Description
............................................................................
4
Configure ESRS
..........................................................................................
6
Upgrade ESRS
............................................................................................
9
Troubleshooting
.......................................................................................
10
References
.................................................................................................
12