Dell XPS 15 Setup Guide

Dell XPS 15 Manual

Dell XPS 15 manual content summary:

  • Dell XPS 15 | Setup Guide - Page 1
    SETUP GUIDE
  • Dell XPS 15 | Setup Guide - Page 2
  • Dell XPS 15 | Setup Guide - Page 3
    SETUP GUIDE Regulatory model: P11F Regulatory type: P11F003
  • Dell XPS 15 | Setup Guide - Page 4
    and Core™ is a trademark of Intel Corporation in the U.S. and other countries; Microsoft®, Windows®, and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu‑ray Disc™ is a trademark of the Blu‑ray Disc
  • Dell XPS 15 | Setup Guide - Page 5
    XPS Laptop 7 Before Setting Up Your Computer 7 Connect the AC Adapter 8 Connect the Network Cable (Optional 9 Press the Power Button 10 Set Up Microsoft Features 32 Status Lights and Indicators 36 Disabling Battery Charging 37 Touch Pad Gestures 38 Multimedia Control Keys 40 Control Strip
  • Dell XPS 15 | Setup Guide - Page 6
    Sensor 61 Solving Problems 63 Beep Codes 63 Touch Screen Problems 64 Network Problems 65 Power Problems 66 Memory Problems 67 Lockups and Software Problems 68 Using Support Tools 70 Dell Support Center 70 My Dell Downloads 71 Hardware Troubleshooter 72 Dell Diagnostics 72 Restoring
  • Dell XPS 15 | Setup Guide - Page 7
    Automated Order-Status Service 88 Product Information 88 Returning Items for Repair Under Warranty or for Credit 89 Before You Call 91 Contacting Dell 93 Finding More Information and Resources 94 Specifications 96 Appendix 103 Macrovision Product Notice 103 Information for NOM, or Official
  • Dell XPS 15 | Setup Guide - Page 8
    Contents 6
  • Dell XPS 15 | Setup Guide - Page 9
    your Dell XPS laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your laptop may cause it to overheat. To prevent overheating ensure
  • Dell XPS 15 | Setup Guide - Page 10
    Setting Up Your XPS Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC
  • Dell XPS 15 | Setup Guide - Page 11
    Setting Up Your XPS Laptop Connect the Network Cable (Optional) To use a wired network connection, connect the network cable. 9
  • Dell XPS 15 | Setup Guide - Page 12
    Setting Up Your XPS Laptop Press the Power Button 10
  • Dell XPS 15 | Setup Guide - Page 13
    XPS Laptop Set Up Microsoft Windows Your Dell computer is preconfigured with the Microsoft Windows operating system. To set up Windows for the first time, follow the instructions you download and install the latest BIOS and drivers for your computer available at support.dell.com. NOTE: For more information
  • Dell XPS 15 | Setup Guide - Page 14
    XPS Laptop Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Dell DataSafe Local Backup • USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc NOTE: Dell DataSafe Local Backup does not support
  • Dell XPS 15 | Setup Guide - Page 15
    Your XPS Laptop To create a system recovery media: 1. Ensure that the AC adapter is connected (see "Connect the AC Adapter" on page 8). 2. Insert the disc or USB key in the computer. 3. Click Start → All Programs→ Dell DataSafe Local Backup. 4. Click Create Recovery Media. 5. Follow the instructions
  • Dell XPS 15 | Setup Guide - Page 16
    Your XPS Laptop Install service provider. To install the SIM card: 1. Turn off your computer. 2. Remove the battery (see "Removing and Replacing the Battery" on page 50). 3. In the battery bay, slide the SIM card into the SIM card slot. 4. Replace the battery (see "Removing and Replacing the Battery
  • Dell XPS 15 | Setup Guide - Page 17
    Setting Up Your XPS Laptop 1 battery bay 2 SIM card slot 3 SIM card 3 2 1 15
  • Dell XPS 15 | Setup Guide - Page 18
    Setting Up Your XPS Laptop Enable or Disable Wireless (Optional) 16
  • Dell XPS 15 | Setup Guide - Page 19
    Setting Up Your XPS Laptop To enable or disable wireless: 1. Ensure that your computer is turned on. 2. Press the keys on the keyboard. The current status of the
  • Dell XPS 15 | Setup Guide - Page 20
    Setting Up Your XPS Laptop Set Up Wireless Display (Optional) NOTE: The wireless display feature may not be supported on all computers ship with your computer and must be purchased separately. If your computer supports the wireless display feature, the Intel Wireless Display icon will be available
  • Dell XPS 15 | Setup Guide - Page 21
    driver for "Intel Wireless Display Connection Manager" from support.dell.com. NOTE: For more information about wireless display, see the wireless display adapter documentation. Setting Up Your XPS Laptop → Windows Media Center→ Tasks→ Settings→ TV. 5. Follow the instructions on the screen. 19
  • Dell XPS 15 | Setup Guide - Page 22
    Setting Up Your XPS Laptop Set Up 3D TV (Optional) NOTE: To know if your TV supports the 3D features available on your computer, see System Requirements at www.nvidia.com/3dtv. 1. Connect your computer to the 3D TV using a HDMI cable.
  • Dell XPS 15 | Setup Guide - Page 23
    3D gaming, set the resolution to 720p, 1280x720 and refresh rate to 60/59 Hz in HD 3D mode. Setting Up Your XPS Laptop c. For Blu-ray 3D playback, set the resolution to 1080p, 1920x1080 and refresh rate to 24/23 Hz in HD 3D mode. NOTE: For TVs using PAL system with refresh rates
  • Dell XPS 15 | Setup Guide - Page 24
    Up Your XPS Laptop Connect to the Internet (Optional) To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from dell.com. Setting
  • Dell XPS 15 | Setup Guide - Page 25
    service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. Setting Up Your XPS Laptop your ISP. 4. Follow the instructions on the screen and use the setup information provided by your ISP to complete the
  • Dell XPS 15 | Setup Guide - Page 26
    Using Your XPS Laptop This section provides information about the features available on your Dell XPS laptop. Right View Features 1 2 34 56 24
  • Dell XPS 15 | Setup Guide - Page 27
    Using Your XPS Laptop 1 Optical drive - Plays or records CDs, DVDs, and Blu-ray Discs (optional). For more information, see "Using the Optical Drive" on page 44. 2 Optical drive light - Blinks when you press the optical drive eject button
  • Dell XPS 15 | Setup Guide - Page 28
    Using Your XPS Laptop 78 26
  • Dell XPS 15 | Setup Guide - Page 29
    Using Your XPS Laptop 7 Audio-in/Microphone connector - Connects to a devices may not charge when the computer is powered off or in sleep state. In such cases, turn on the computer to charge the device. NOTE: If you turn off your computer when only 10% of the total battery life remains. 27
  • Dell XPS 15 | Setup Guide - Page 30
    Using Your XPS Laptop Left View Features 1 1 USB 3.0 connector - Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. Provides faster data transmission between your computer and USB devices. 28
  • Dell XPS 15 | Setup Guide - Page 31
    Front View Features Using Your XPS Laptop 1 1 9-in-1 Media Card Reader - Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For the supported memory cards, see "Specifications" on page 98. NOTE: Your computer ships with a
  • Dell XPS 15 | Setup Guide - Page 32
    Using Your XPS Laptop Back View Features 12 3 30 45 6 7
  • Dell XPS 15 | Setup Guide - Page 33
    XPS Laptop a wired network. 4 Antenna-in connector (on supported models) - Connects to an external antenna (included) AC adapter to power the computer and charge the battery. 6 USB 3.0 connector - Connects to USB devices computer. NOTE: Before you buy a security cable, ensure that it fits
  • Dell XPS 15 | Setup Guide - Page 34
    Using Your XPS Laptop Computer Base and Keyboard Features 12 3 4 5 32
  • Dell XPS 15 | Setup Guide - Page 35
    Using Your XPS Laptop 1 Battery status light - Indicates the battery charge status. For more information on the battery status light, see "Status Lights . 3 Control strip - The power button, status lights, and touch-sensitive controls are located in this strip. For more information on the control strip,
  • Dell XPS 15 | Setup Guide - Page 36
    Using Your XPS Laptop 6 9 87 34
  • Dell XPS 15 | Setup Guide - Page 37
    Using Your XPS Laptop 6 Keyboard/Backlit Keyboard (optional) - The backlit keyboard provides selected items, and left-click by tapping the surface. The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch pad settings, double-click the Synaptics Pointing Device icon in
  • Dell XPS 15 | Setup Guide - Page 38
    Using Your XPS Laptop Status Lights and Indicators Battery Status Light AC adapter Battery Indicator light status solid white off solid amber off Computer state(s) on/standby/off/ hibernate on/standby/off/ hibernate on/standby on/standby/off/ hibernate off/hibernate Battery charge status
  • Dell XPS 15 | Setup Guide - Page 39
    XPS Laptop Disabling Battery Charging You may be required to disable the battery charging feature while on an airplane flight. To quickly disable the battery , click Dell Battery Meter. 5. In the Battery Settings window, click Turn off Battery Charging and then click OK. NOTE: Battery charging can
  • Dell XPS 15 | Setup Guide - Page 40
    Using Your XPS Laptop Touch Pad Gestures Scroll Allows you to scroll through content. The Move two fingers left or right at a fast pace to activate horizontal auto scrolling. Tap on the touch pad to stop auto scrolling. Flick Allows you to flip content forward or backward based on the direction
  • Dell XPS 15 | Setup Guide - Page 41
    Using Your XPS Laptop Zoom Allows you to increase or decrease the magnification of the screen content. The zoom feature includes: Pinch - Allows you to zoom-in or zoom-out by moving two fingers apart or bringing them closer together on the touch pad. To zoom in: Move two fingers apart to enlarge
  • Dell XPS 15 | Setup Guide - Page 42
    XPS Laptop Multimedia Control Keys The multimedia control keys are located on the function key row on the keyboard. To use the multimedia controls, press the required key. You can configure the multimedia control keys using the System Setup (BIOS the < > keys or touch the Windows Mobility Center
  • Dell XPS 15 | Setup Guide - Page 43
    Using Your XPS Laptop Mute the sound Decrease the volume level Increase the volume level Play the previous track or chapter Play or pause Play the next track or chapter 41
  • Dell XPS 15 | Setup Guide - Page 44
    Using Your XPS Laptop Control Strip Features 1 2 3 4 5 6 42
  • Dell XPS 15 | Setup Guide - Page 45
    Using Your XPS Laptop 1 Power button and light - Turns the computer on or off when 36. NOTE: The battery is charging when the computer is powered using the AC adapter. 4 Windows Mobility Center control - Touch to launch Windows Mobility Center. 5 Instant launch control - Touch to launch a
  • Dell XPS 15 | Setup Guide - Page 46
    Using Your XPS Laptop 6 Audio control-panel control - Touch to launch the Dell Audio control panel. The while playing or recording a disc. The optical drive plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with print or writing is facing upward when placing discs
  • Dell XPS 15 | Setup Guide - Page 47
    Using Your XPS Laptop Using the Emergency Eject Hole If the optical drive tray does not eject when you press the eject button, you can use the emergency eject
  • Dell XPS 15 | Setup Guide - Page 48
    Using Your XPS Laptop 46 1 disc 2 spindle 3 optical drive tray 4 emergency eject hole 5 eject button 1 2 3 54
  • Dell XPS 15 | Setup Guide - Page 49
    Display Features 1 23 4 Using Your XPS Laptop 47
  • Dell XPS 15 | Setup Guide - Page 50
    Using Your XPS Laptop Touch Screen Gestures 1 Microphone - Provides high-quality sound for video conferencing and voice recording. based on seleZcotioonms you made when purchasing your computer. The display may support the touch screen feature if you selected the option at the time of purchase.
  • Dell XPS 15 | Setup Guide - Page 51
    Using Your XPS Laptop Dwell Allows you to access additional information by simulating a right-click. Press and hold a finger on the touch screen, to open context-sensitive menus. Flick Allows you to flip content forward or backward based on the direction of the flick. Move a finger quickly
  • Dell XPS 15 | Setup Guide - Page 52
    Using Your XPS Laptop Scroll Horizontal - Allows you to scroll right or left on the active window. Move a finger to the right or left to activate horizontal scrolling. Rotate
  • Dell XPS 15 | Setup Guide - Page 53
    XPS Laptop Removing and Replacing the Battery WARNING: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery
  • Dell XPS 15 | Setup Guide - Page 54
    Using Your XPS Laptop Softwar1e Features FastAccess Facial Recognition Your computer may have the FastAccess facial recognition feature. This feature 2helps keep your Dell computer secure by learning the unique appearance of your face and us3es this to verify your identity to automatically supply
  • Dell XPS 15 | Setup Guide - Page 55
    , setup an e-mail account, and upload or download files. Using Your XPS Laptop Entertainment and Multimedia You can use your computer to watch videos, play games create your own CDs/DVDs, listen to music and Internet radio stations. You can download or copy pictures and video files from portable
  • Dell XPS 15 | Setup Guide - Page 56
    Using Your XPS Laptop Dell DataSafe Online Backup NOTE: Dell DataSafe Online is supported only on Windows operating systems. NOTE: A broadband connection is recommended for fast upload/download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and
  • Dell XPS 15 | Setup Guide - Page 57
    album, artist, or song title. You can also listen to radio stations from across the globe. The optional Napster application allows you to download • GAMES - Play touch-enabled games. • DOCUMENTS - Provides quick access to the Documents folder on your computer. Using Your XPS Laptop • PHOTO - View
  • Dell XPS 15 | Setup Guide - Page 58
    through the Apps Gallery. NVIDIA Optimus Technology (Optional) Your XPS laptop is equipped with NVIDIA's Optimus technology. The Optimus technology enhances the performance of your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of
  • Dell XPS 15 | Setup Guide - Page 59
    Using Your XPS Laptop • If an application profile exists, the NVIDIA GPU is enabled and the application runs in performance mode. The NVIDIA GPU is disabled automatically when the application is closed. • If an application profile does not exist, only the integrated Intel
  • Dell XPS 15 | Setup Guide - Page 60
    Using Your XPS Laptop NVIDIA 3DTV Play The NVIDIA 3DTV Play application installed on your computer allows you to play 3D games, watch Blu-ray 3D videos, and browse 3D photos. 3D Games The NVIDIA 3DTV Play application supports the same games as NVIDIA 3D Vision. NOTE: For a list of supported 3D games
  • Dell XPS 15 | Setup Guide - Page 61
    Using Your XPS Laptop Keyboard Shortcuts The following are some of the keyboard shortcuts available for 3D gaming: Keys
  • Dell XPS 15 | Setup Guide - Page 62
    Using Your XPS Laptop Increases convergence Decreases convergence Customizing Shortcut Keys Mo3vDes Pobhjeocttos stowards you; maximum conYoveurgceancveiepwlasctesreaollsocobjpeicts3Dinpfrhoonttoos futshineg scetnhe iNnVyIoDuIAr sPphaocteo; Valiseowuesreadvatiolapblaecien
  • Dell XPS 15 | Setup Guide - Page 63
    Using Your XPS Laptop Blu-ray 3D The NVIDIA 3DTV Play application allows you to watch Blu-ray 3D videos at 1080p resolution. For 3D Blu-ray playback, set the resolution to 1080p, 1920x1080 and refresh rate to 24/23 Hz in HD 3D mode. To watch Blu-ray 3D videos, use the CyberLink Power DVD
  • Dell XPS 15 | Setup Guide - Page 64
    Using Your XPS Laptop 62
  • Dell XPS 15 | Setup Guide - Page 65
    down the beep code and contact Dell (see "Contacting Dell" on page 93) for assistance. NOTE: To replace parts, see the Service Manual at support.dell.com. Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible system board failure - BIOS ROM checksum failure No RAM detected
  • Dell XPS 15 | Setup Guide - Page 66
    tab and ensure that Use your finger as an input device and Enable multi-touch gestures and inking options are selected. • The multi-touch feature may not be supported by the application. • The touch screen is calibrated at the factory, and does not require recalibration. If you choose to calibrate
  • Dell XPS 15 | Setup Guide - Page 67
    Solving Problems Network Problems Wireless Connections If the wireless network connection is lost - The wireless router is offline or wireless has been disabled on the computer. • Check your wireless
  • Dell XPS 15 | Setup Guide - Page 68
    Solving Problems Power Problems If the power light is off - The computer is either turned off, in hibernate mode, or is not responding. • Press the power button until the computer turns off and then turn it back on. • If the problem persists, contact Dell (see "Contacting Dell" on page 93). 66
  • Dell XPS 15 | Setup Guide - Page 69
    (see the Service Manual at support.dell.com/manuals). • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). If you experience other memory problems - • Run Dell Diagnostics
  • Dell XPS 15 | Setup Guide - Page 70
    and Software Problems If the then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on the CD. If the computer program is designed for an earlier Microsoft Windows operating system - Run the Program Compatibility Wizard. The Program Compatibility Wizard configures
  • Dell XPS 15 | Setup Guide - Page 71
    or contact the software manufacturer for troubleshooting information: -- Ensure that the program is compatible with the operating system installed on your computer. Solving Problems -- Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software
  • Dell XPS 15 | Setup Guide - Page 72
    Dell→ Dell Support Center→ Launch Dell Support Center. The Dell Support Center home page displays your computer's model number, service tag, express service code, warranty status, and alerts on improving the performance of your computer. The home page also provides links to access: PC Checkup - Run
  • Dell XPS 15 | Setup Guide - Page 73
    service contracts, warranty information, and warranty renewal options. Get Help - View Dell Technical Support options, Customer Support, Tours and Training, Online Tools, Owner's Manual and use My Dell Downloads: 1. Go to DownloadStore.dell.com/media. 2. Follow the instructions on the screen to
  • Dell XPS 15 | Setup Guide - Page 74
    the option that best describes the problem and follow the remaining troubleshooting steps. Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 68 and run Dell Diagnostics before you contact Dell for technical assistance
  • Dell XPS 15 | Setup Guide - Page 75
    , continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. Using Support Tools NOTE: If you see a message stating that no diagnostics utility partition has been found, run Dell Diagnostics from the Drivers and Utilities disc. If PSA is invoked
  • Dell XPS 15 | Setup Guide - Page 76
    you want to run. 5. If a problem is encountered during a test, a message with an error code and a description of the problem appears on your screen. Write down the error code and problem description and contact Dell (see "Contacting Dell" on page 93) for assistance. NOTE: The Service Tag for your
  • Dell XPS 15 | Setup Guide - Page 77
    computer. 7. Select the test you want to run. 8. If a problem is encountered during a test, a message with an error code and a description of the problem appears on your screen. Write down the error code and problem description and contact Dell (see "Contacting Dell" on page 93) for assistance. 75
  • Dell XPS 15 | Setup Guide - Page 78
    Using Support Tools NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell. 9. When the tests complete, close the test screen to return to the Choose An Option window. 10.To exit Dell Diagnostics and
  • Dell XPS 15 | Setup Guide - Page 79
    , backup your data files before using these options. Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup
  • Dell XPS 15 | Setup Guide - Page 80
    Restoring Your Operating System System Restore The Microsoft Windows operating systems provide a System Restore otherwise, contact your administrator to continue the desired action. 3. Click Next and follow the instructions on the screen. In the event that System Restore did not resolve the issue,
  • Dell XPS 15 | Setup Guide - Page 81
    any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem. CAUTION: Although
  • Dell XPS 15 | Setup Guide - Page 82
    , continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 5. Select Repair Your Computer. 6. Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen. NOTE: The restoration
  • Dell XPS 15 | Setup Guide - Page 83
    storage device • Schedule automated backups To upgrade to Dell DataSafe Local Backup Professional: 1. Double-click the Dell DataSafe Local Backup icon in the notification area of your desktop. 2. Click UPGRADE NOW! 3. Follow the instructions on the screen. System Recovery Media CAUTION: Although
  • Dell XPS 15 | Setup Guide - Page 84
    to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 3. Select the appropriate boot device from the list and press . 4. Follow the instructions on the screen. 82 Dell Factory Image Restore CAUTION: Using Dell Factory Image Restore to restore your
  • Dell XPS 15 | Setup Guide - Page 85
    Image Restore 1. Turn on the computer. 2. When the DELL logo appears, press several times to access the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and
  • Dell XPS 15 | Setup Guide - Page 86
    Restoring Your Operating System 8. Select the check box to confirm that you want to continue to reformat the hard drive and restore the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the
  • Dell XPS 15 | Setup Guide - Page 87
    extensive suite of online services available at Dell Support (support. dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 87 for a more extensive list of Dell Support online. 5. If the preceding steps have not resolved the problem, see "Before You Call
  • Dell XPS 15 | Setup Guide - Page 88
    the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more
  • Dell XPS 15 | Setup Guide - Page 89
    learn about Dell products and services on the following websites: • dell.com • dell.com/ap (Asian/Pacific countries only) • dell.com/jp (Japan only) • euro.dell.com (Europe only) • dell.com/la (Latin American and Caribbean countries) • dell.ca (Canada only) You can access Dell Support through the
  • Dell XPS 15 | Setup Guide - Page 90
    To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. If you have a problem with your order, such as missing parts
  • Dell XPS 15 | Setup Guide - Page 91
    Before you return the product to Dell, ensure that you back up any CDs and media cards. Dell is not responsible for your return. 1. Call Dell to obtain a Return call for your region, see "Contacting Dell" on page 93. 2. Include a run and any error messages reported by Dell Diagnostics (see "Dell
  • Dell XPS 15 | Setup Guide - Page 92
    responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. NOTE: Returns that are missing any of the preceding requirements will be refused at
  • Dell XPS 15 | Setup Guide - Page 93
    Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag. Locating Your Service Tag The Service Tag for your computer can be found on a
  • Dell XPS 15 | Setup Guide - Page 94
    documentation is available. Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Service Tag (bar code on the bottom of the computer): • Express Service Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices
  • Dell XPS 15 | Setup Guide - Page 95
    . Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have
  • Dell XPS 15 | Setup Guide - Page 96
    your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part the Service Manual at support.dell.com/manuals NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies
  • Dell XPS 15 | Setup Guide - Page 97
    instructions, Regulatory information, Ergonomics information, and End User License Agreement the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at dell.com/regulatory_compliance find drivers and downloads; readme files support.dell
  • Dell XPS 15 | Setup Guide - Page 98
    click the icon in the notification area of your desktop. Computer Model Dell XPS L502X Computer Information System chipset Mobile Intel 6 series express chipset HM67 Processor type Intel Core i5 Intel Core i7 96 Memory Memory module connector Memory module capacities Minimum memory Maximum memory
  • Dell XPS 15 | Setup Guide - Page 99
    Memory Memory type 1066 MHz/1333 MHz SODIMM DDR3 NOTE: For instructions on upgrading the memory, see the Service Manual at support.dell.com/manuals. Connectors Audio one microphone-in connector, one stereo headphones/speakers connector NOTE: You can also use the connectors to set up 5.1
  • Dell XPS 15 | Setup Guide - Page 100
    Specifications Media Card Reader Cards supported Secure Digital (SD) memory card Secure Digital Input Output (SDIO) Secure Digital High Capacity (SDHC) Secure Digital eXtended Capacity (SDXC) Memory Stick Memory Stick PRO
  • Dell XPS 15 | Setup Guide - Page 101
    GeForce GT 540M 1 GB DDR3 (GT 525M) 2 GB DDR3 (GT 540M) 15.6-inch HD WLED, TrueLife 15.6-inch Full HD RGBLED, TrueLife Multi-touch 15.6-inch HD WLED, TrueLife (Optional) Specifications Display Dimensions: Height Width Diagonal Maximum resolution Refresh rate Operating angle Horizontal viewing
  • Dell XPS 15 | Setup Guide - Page 102
    : Height 209.19 mm (8.24 inches) Width 54.35 mm (2.14 inches) Depth 20.40 mm (0.80 inches) Weight 0.33 kg (0.73 lb) Voltage 11.1 V (6-/9-cell) Charge time 4 hours (when the (approximate) computer is turned off) Battery Operating time battery operating time varies depending on operating
  • Dell XPS 15 | Setup Guide - Page 103
    /AZERTY/Kanji Specifications Touch Pad X/Y position resolution (graphics table mode) Size: 240 cpi Width 100 mm (3.94 inches) Height 56 mm (2.2 inches) Physical Height Width Depth Weight (with 6-cell battery) 32.2 mm to 38.2 mm (1.27 inches to 1.50 inches) 381 mm (15 inches) 265.4 mm (10
  • Dell XPS 15 | Setup Guide - Page 104
    ): Operating 0.66 GRMS NonOperating 1.30 GRMS 102 Computer Environment Maximum shock (for operating - measured with Dell Diagnostics running on the hard drive and a 2-ms half-sine pulse; for non-operating - measured with the hard drive in head-parked position and a 2-ms half-sine pulse
  • Dell XPS 15 | Setup Guide - Page 105
    Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must
  • Dell XPS 15 | Setup Guide - Page 106
    accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11 shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. 104
  • Dell XPS 15 | Setup Guide - Page 107
    22 Contacting Dell online 93 Control strip 33 customer service 86 D DataSafe Local Backup 79 DellConnect 86 Dell Diagnostics 72 Dell Factory Image Restore 82 Dell Stage 54 Diagnostic Checklist 92 drivers and downloads 95 DVDs, playing and creating 53 E email addresses for technical support 87 105
  • Dell XPS 15 | Setup Guide - Page 108
    login, anonymous 87 H hard drive activity light 33 hardware problems diagnosing 72 Hardware Troubleshooter 72 help getting assistance and support 85 I Internet connection 22 ISP Internet Service Provider 22 106 M memory problems solving 67 mini-DisplayPort connector 31 Multimedia Control Keys 40
  • Dell XPS 15 | Setup Guide - Page 109
    68 solving problems 63 specifications 96 support email addresses 87 support sites worldwide 87 System Recovery Media 81 system reinstall options 77 System Restore 78 System Setup entering 40 function key behavior 40 T Touch Pad Gestures 38 Touch screen Gestures 48 TV tuner 19 U USB PowerShare
  • Dell XPS 15 | Setup Guide - Page 110
    Index Program Compatibility Wizard 68 Windows Mobility Center 40 wired network network cable, connecting 9 wireless network connection 65 108
  • Dell XPS 15 | Setup Guide - Page 111
  • Dell XPS 15 | Setup Guide - Page 112
    Printed in the U.S.A. www.dell.com | support.dell.com
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112

SETUP GUIDE