Denon AVR-1912 Owners Manual - Page 125

Troubleshooting - hdmi problems

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Basic version Advanced version Troubleshooting If a problem should arise, first check the following: 1. Are the connections correct? 2. Is the set being operated as described in the owner's manual? 3. Are the other devices operating properly? If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction. In this case, disconnect the power immediately and contact your store of purchase. GGeneralH Symptom Power does not turn on. Display is off. Cause/Solution • Check whether the power plug is correctly inserted into the power outlet. • The protection circuit is active. Disconnect the power plug from the electric outlet, wait 5 to 10 seconds and then insert it back into the outlet. • Set "Dimmer" on the menu to something other than "OFF". The power indicator is blinking red in intervals of approximately 2 seconds. The power indicator is blinking red in intervals of approximately 0.5 seconds. After turning on the power, the power indicator is blinking red in intervals of approximately 0.5 seconds. Set does not operate properly. • The temperature inside the unit has risen. Please turn off power once, and re-apply the power after the temperature has fallen sufficiently. • Please re-install this unit in a place having good ventilation. • Please use speakers which have the specified impedance. • The speaker cable has shorted (is touching). Firmly twist the core wire in the speaker cable, and then re-connect it to the speaker terminal. • This unit amplifier circuit has failed. Turn off the power and please contact the DENON service adviser. • Reset the microprocessor. Page C 5 120 93 - - C 6, 51 C 6 - 125 GHDMIH Symptom Cause/Solution No audio is output with HDMI connection. • Check the connection of the HDMI connectors. • When outputting HDMI audio from the speakers, set "HDMI Audio Out" on the menu to "AMP". • When outputting HDMI audio from a TV, set "HDMI Audio Out" on the menu to "TV". No video is output with HDMI connection. • Check the connection of the HDMI connectors. • Set the input source to match the connected HDMI connector. • Check whether the TV is compatible with copyright protection (HDCP). If connected to a device not compatible with HDCP, video will not be output correctly. When the following • Set "HDMI Control" in the menu to "OFF". operations are Furthermore, if you do not want to link the power off operation performed on with devices compatible with HDMI control, set "P.Off Control" devices compatible in the menu to "OFF". with HDMI control, the same operations occur on this unit. • Power ON/OFF • Switching audio output devices • Adjust volume • Switch input source GVideoH Symptom No picture appears. Cause/Solution • Check the TV connection. • Set the TV input correctly. Page 7 86 86 7 7, 20 6 58, 86 Page C 3 C 3 Information 122

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122
Troubleshooting
If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner’s manual?
3. Are the other devices operating properly?
If this unit does not operate properly, check the items listed in the table below. Should the problem persist,
there may be a malfunction.
In this case, disconnect the power immediately and contact your store of purchase.
G
General
H
Symptom
Cause/Solution
Page
Power does not turn
on.
•
Check whether the power plug is correctly inserted into the power
outlet.
•
The protection circuit is active. Disconnect the power plug from
the electric outlet, wait 5 to 10 seconds and then insert it back
into the outlet.
C
5
120
Display is off.
•
Set “Dimmer” on the menu to something other than “OFF”.
93
The power indicator
is blinking red
in intervals of
approximately 2
seconds.
•
The temperature inside the unit has risen. Please turn off power
once, and re-apply the power after the temperature has fallen
sufficiently.
•
Please re-install this unit in a place having good ventilation.
–
–
The power indicator
is blinking red
in intervals of
approximately 0.5
seconds.
•
Please use speakers which have the specified impedance.
•
The speaker cable has shorted (is touching). Firmly twist the core
wire in the speaker cable, and then re-connect it to the speaker
terminal.
C
6,
51
C
6
After turning on the
power, the power
indicator is blinking
red in intervals of
approximately 0.5
seconds.
•
This unit amplifier circuit has failed. Turn off the power and please
contact the DENON service adviser.
–
Set does not operate
properly.
•
Reset the microprocessor.
125
G
HDMI
H
Symptom
Cause/Solution
Page
No audio is
output with HDMI
connection.
•
Check the connection of the HDMI connectors.
•
When outputting HDMI audio from the speakers, set “HDMI
Audio Out” on the menu to “AMP”.
•
When outputting HDMI audio from a TV, set “HDMI Audio Out”
on the menu to “TV”.
7
86
86
No video is
output with HDMI
connection.
•
Check the connection of the HDMI connectors.
•
Set the input source to match the connected HDMI connector.
•
Check whether the TV is compatible with copyright protection
(HDCP). If connected to a device not compatible with HDCP, video
will not be output correctly.
7
7
,
20
6
When the following
operations are
performed on
devices compatible
with HDMI control,
the same operations
occur on this unit.
•
Power ON/OFF
•
Switching
audio
output devices
•
Adjust volume
•
Switch input source
•
Set “HDMI Control” in the menu to “OFF”.
Furthermore, if you do not want to link the power off operation
with devices compatible with HDMI control, set “P.Off Control”
in the menu to “OFF”.
58
,
86
G
Video
H
Symptom
Cause/Solution
Page
No picture appears.
•
Check the TV connection.
•
Set the TV input correctly.
C
3
C
3