Epson 3800 Printer Guide

Epson 3800 - Stylus Pro Color Inkjet Printer Manual

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  • Epson 3800 | Printer Guide - Page 1
    Epson Stylus® Pro 3800 PRINTER GUIDE
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    . Trademarks Epson and Epson Stylus are registered trademarks, and Epson UltraChromeK3 and Exceed Your Vision are trademarks of Seiko Epson Corporation. UltraSmooth is a registered trademark, PhotoEnhance is a trademark, and Epson Preferred and Epson Store are service marks of Epson America, Inc
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    installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular
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    4
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    12 Important Safety Instructions 12 Ink Cartridge Safety Instructions 14 1 Setting for Your Printer 29 Guidelines for Using Epson Media 31 Choosing the Correct Paper Path 32 Loading Loading Paper Into the Rear Manual Feed Slot 38 Loading Paper Into the Front Manual Feed Slot 40 Adjusting the
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    Printing 58 Choosing Advanced Black and White Photo Settings 59 Managing Print Jobs 61 Checking Ink and Maintenance Status 62 4 Printing with Epson Drivers for Windows Choosing Basic Print Options 66 Choosing Paper and Layout Options 68 Choosing Paper Options 68 Choosing Layout Options 70
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    the Firmware 103 Updating the Firmware 103 6 Solving Problems Diagnosing Problems 107 Checking Error Messages and Lights 108 Improving Print Quality 114 Solving Operational Problems 117 Solving Miscellaneous Printing Problems 119 Solving Paper Problems 120 Paper Skews When Printing on Large
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    8 | Contents -8
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    includes instructions for replacing your ink cartridges and performing other maintenance procedures, and how to troubleshoot problems. you also need to see Chapter 1 in this Printer Guide for software installation instructions. • The on-screen Network Guide on the CD-ROM describes how to set up and
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    your system should meet these requirements: • IBM®-compatible PC with a Pentium® 4, 2.1 GHz or higher processor recommended • Windows® 2000, XP, or XP Professional x64 Edition • At least 1GB of RAM • At least 100MB of free hard disk space to install the software, and at least 20GB of free hard disk
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    .com for accessories and options that are currently available. Options and Supplies Your Epson Stylus® Pro 3800 offers these optional upgrades and supplies: Option One-year extended warranty Two-year extended warranty Replacement Ink Maintenance Cartridge Ink cartridges Photo Black Cyan Magenta
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    the World Wide Web. You can reach Epson's support website at epson.com/support. At this site, you can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Important Safety Instructions Before using your printer, read the following
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    safely capped. • If you use a stand for the printer, make sure it can support at least 43 lb (20 kg) • Use only the type of power source pressing the P Power button, unplug the printer, and refer servicing to qualified service personnel under the following conditions: The power cord or plug
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    14 | Introduction Caution: Do not shake cartridges that have been installed previously with too much force. Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Store ink cartridges in a cool, dark place. • If ink gets
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    Setting Up the Printer On a Network If you are using the printer on a network, follow the instructions in this chapter to: • Connect the printer to the network • Configure the network interface • Install need to configure it. See "Configuring the Network Interface" on page 16 for instructions. 15
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    server to configure your network devices' IP settings automatically. • PANEL: Select this setting if you would like to configure the printer's IP settings manually. 8. Press Enter. An asterisk appears next to the setting you selected. 9. Press l to go back. Then do one of the following: • If you
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    or "Installing the Software for Windows" on page 22. Note: You can check for a newer version of your printer driver on the Epson support site at epson.com/support. Installing the Software for Macintosh 1. Turn on your Macintosh and your printer. 2. Insert the printer software CD-ROM. If necessary
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    User's Guide and Network Guide and wait while the guides are installed. 5. Double-click Stylus Pro 3800 Driver. 6. Enter your password and follow the on-screen instructions to install your software. 7. Enter your password again and follow the on-screen instructions to install the EPSON LFP Remote
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    Setting Up the Printer On a Network | 19 Adding the Printer in Mac OS X 10.4.x 1. Open the Applications folder, then open the Utilities folder and start the Printer Setup Utility. 2. If you see a message like this, click Add, then skip to step 4. 3. Click the Add icon at the top of the Printer List
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    20 | Setting Up the Printer On a Network You see your printer in the Printer Browser: Tip: If you want to rename the printer for easier identification, enter a new name for it in the Name field on this screen. Note: If your Macintosh cannot find the printer, click More Printers and select the
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    Setting Up the Printer On a Network | 21 3. Click the Add icon at the top of the Printer List window. 4. Select EPSON AppleTalk in the pull-down menu. Your printer appears on the screen. Pull-down menu Tip: If you want to rename the printer for easier
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    22 | Setting Up the Printer On a Network Installing the Software for Windows For Windows, you need to add the printer's network port, then install the printer software. Adding the Network Port 1. Turn on your computer and your printer. 2. Do one of the following: • Windows XP: Click Start, Control
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    Setting Up the Printer On a Network | 23 3. Open the File menu and select Server Properties. You see a window like this one: 4. Click the Ports tab, then click Add Port. 1-23
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    24 | Setting Up the Printer On a Network 5. Select Standard TCP/IP Port, then click New Port. 6. When you see this Port Wizard window, click Next. 1-24
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    two of the network status sheet) in the Printer Name or IP Address text box. Then click Next. • If you configured the Printer's IP settings manually, enter the printer's IP Address (shown on page one of the network status sheet) in the Printer Name or IP Address text box. Then click
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    26 | Setting Up the Printer On a Network 8. Make sure that Standard and Generic Network Card are selected, then click Next. 9. Verify that the Device matches the Print Server Name or IP Address shown on the network status sheet, then click Finish. 10. Click the Close button to close all the open
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    . (If necessary, double-click My Computer or click Start, then My Computer. Then double-click your CD-ROM icon to start the installer.) 3. Double-click Stylus Pro 3800 Driver for Ethernet. 4. When you see a window like this one, click Manual. 1-27
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    installation and printer configuration were completed successfully, click OK. 7. The EPSON LFP Remote Panel begins installing. Follow the on-screen instructions. 8. Double-click User's Guide and Network Guide and wait while the guides are copied to your desktop. 9. Click Exit to close the installer
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    Chapter 2: Handling Paper and Other Media The Epson Stylus Pro 3800 prints on a variety of cut-sheet media up paper in the auto sheet feeder • Loading paper in the rear manual slot • Loading paper in the front manual slot • Adjusting the platen gap • Creating special paper configurations
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    10" 8.5" × 11" 11" × 14" 11" × 17" 11.7" × 16.5" 13" × 19" 17" × 22" 4" × 6" 8.5" × 11" 13" × 19" 8.5" × 11" 11.7" × 16.5" 13" × 19" Epson Proofing Paper Commercial Semimatte Epson Watercolor Paper - Radiant White 17" × 22" 13" × 19" 13" × 19" Number of sheets 50 250 50 50 100 25 40 100 20 20 50
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    large quantities or printing large jobs. When you use non-Epson paper or other media, you may need to adjust various settings printer's control panel. See page 50 (Macintosh) or page 68 (Windows) for instructions on selecting the paper source in your printer software. • Keep unused media in
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    Other Media Choosing the Correct Paper Path The printer provides three paths for loading media: • Auto sheet feeder (multiple sheets) • Rear manual feed slot (one sheet only) • Front manual feed slot (one sheet only) It's very important to use the correct paper path and to load the correct number of
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    stands for the front manual feed slot. Paper type Plain paper Epson Presentation Paper Matte Epson Photo Quality Ink Jet Paper Paper path A A, R, F Epson Premium Photo Paper Glossy Epson Premium Glossy Photo Paper A, R A A, R, F Epson Premium Photo Paper Luster Epson Premium Luster Photo Paper
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    type Paper path Epson Ultra Premium Presentation Paper Matte Epson Enhanced Matte Paper Epson Proofing Paper Commercial Semimatte Epson Singleweight Matte Paper Epson Watercolor Paper - Radiant White Epson Velvet Fine Art Paper A, R, F A, R A, R, F A, R, F A, R R R Epson UltraSmooth Fine Art
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    type. Then follow these steps: 1. Make sure the printer is turned on and READY appears on the LCD. 2. Flip up the paper guide and pull out as many of its extensions as you need to support your paper size. 3. Press the front cover to release it and open the output tray. 2-35
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    arrow marks on the tray and the printer are aligned. 5. Pull out the output tray extensions to accommodate your paper size. 6. Squeeze the left edge guide and slide it to the left so that it is slightly wider than the width of your paper. 7. If you are loading multiple sheets, thumb
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    short edge first. Insert it until it meets resistance. Slide the edge guide against the left side of the paper. Caution: Do not leave paper in the printer for a long period of time; its quality will deteriorate. Epson recommends that you remove the paper from the printer after printing. You
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    Slot Use the rear manual slot to load special media one sheet at a time. (See the table on page 33 for a list of papers you can load in the rear slot.) 1. Make sure the printer is on and READY appears on the LCD. 2. Attach the rear sheet guide to the back of
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    the paper. Note: If you want to remove the paper, press the d Paper feed button on the control panel to back out the sheet. 6. Gently guide the paper into the slot until it meets resistance. Maintain a constant pressure; after a few seconds you'll feel the printer pull the paper into printing
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    the printer for a long period of time; its quality will deteriorate. Epson recommends that you remove the paper from the printer after printing. You're ready to print. Loading Paper Into the Front Manual Feed Slot Use the front manual feed slot when you need to print on thick media (1.2 to 1.5 mm
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    PAPER SIZE CHECK is set to OFF on the LCD, you cannot load paper in the front manual feed slot. Use the printer's menu system to turn this setting on. (See your on-screen User's Guide for more information.) 1. Make sure the printer is on and READY appears on the LCD. 2. Press
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    42 | Handling Paper and Other Media 4. Insert a single sheet of paper, short edge first and face-up into the front tray. 5. Position the right edge of the paper against the right side of the tray and align the paper's bottom edge with the white line on the tray. 2-42
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    output tray, lifting it slightly as you pull. Caution: Do not leave paper in the printer for a long period of time; its quality will deteriorate. Epson recommends that you remove the paper from the printer after printing. You're ready to print. When you finish printing, push the front tray back
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    button to exit the menu. When you switch media again, don't forget to change the setting back to STANDARD. If you're printing on non-Epson media, you may also need to create a paper configuration to optimize your results. See the next section for more information. 2-44
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    the best settings for your paper. However, you may want to fine-tune how the printer handles certain media-especially if you use non-Epson paper or a paper not supported by the driver. For these situations, you can create a special configuration, or group of settings, for each paper type (up to ten
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    46 | Handling Paper and Other Media 9. Make sure the paper you are creating the configuration for is loaded in the correct paper path in the printer. Then press r and Enter to print a paper thickness pattern. The printer prints a pattern similar to the following: Smallest gap 10. Examine the printed
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    18. When you are finished, press + Cancel to exit the Menu. You can also make similar settings using the printer driver software. For instructions, see page 55 (Macintosh) or page 73 (Windows). Selecting a Paper Configuration Once you have created a paper configuration, follow these steps to select
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    48 | Handling Paper and Other Media 2-48
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    Photoshop will produce the most accurate colors and best photographic output for color photos. For the best black-and-white photography output, the Epson Stylus Pro 3800 driver offers Advanced Black and White mode. You can create your own profiles if you have the required hardware and software, or
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    the Printer Setup Utility. For instructions on installing and configuring the printer driver, see the Start Here sheet. 1. Open the file you want to print in your application. 2. Open the File menu and click Page Setup. You see a screen like this one: Select Stylus Pro 3800 3. Open the Format for
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    Printing with Epson Drivers for Macintosh | 51 • larger than the paper to print without borders. • Manual - Rear prints with 0.12 in. (3.0 mm) margins all around. • Manual - Front prints with 0.12 in. (3.0 mm) the instructions in the next section to select additional settings for printing. 3-51
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    and speed when you're using Epson media. You can also choose advanced settings for more control over your printer and color management options, as described on page 55. 1. Open the File menu and select Print. You see a screen like this one: Select Stylus Pro 3800 2. Open the Printer pop-up menu
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    check the instructions included with the paper, or look on the Epson Pro Graphics website at prographics.epson.com. If you are using non-Epson paper, choose certain paper types; see page 59. (For paper types that don't support this option, print black-and-white photos with the Color setting.) Select
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    54 | Printing with Epson Drivers for Macintosh Note: The Print Quality settings available Horizontal for printing a mirror image of your file. Use with backlight film. Continue with the instructions in the next section to select color management settings. If you are using the color management
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    Printing with Epson Drivers for Macintosh | 55 Choosing Color Management and Paper Configuration Options Follow these instructions to use color management in the printer driver. If necessary, you can also control the ink density by using the paper configuration settings, as described
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    for Macintosh 3. If you are using non-Epson media and you need to fine-tune its performance, select color management in your printer software). • Drying Time per Print Head Pass lets you print with non-Epson media and avoid smearing the ink. You can make the print head wait up to 5 seconds after
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    Printing with Epson Drivers for Macintosh | 57 Choosing Expansion Settings If you need to adjust the amount of image enlargement when printing borderless photos, select an Auto Expand
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    58 | Printing with Epson Drivers for Macintosh Note: If you check each pop-up menu, go through them carefully from top to bottom. Avoid name for your custom preset, and click OK. 4. When you're ready to print, click the Print button. See page 61 for instructions on monitoring your print job. 3-58
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    Black and White Photo Settings Advanced Black and White Photo mode allows you to easily produce neutral and toned black-and-white prints using your Epson driver and offers an alternative black-and-white workflow. Whether your photo is color or grayscale, you can use this unique screening and color
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    60 | Printing with Epson Drivers for Macintosh 5. Select Printer Color Management from the pop-up 6. Choose the settings that are best for your photo. You can use the preview image on the screen as a guide. • Color Toning allows you to add a tone (hue) to your black-and-white output. The default is
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    Printing with Epson Drivers for Macintosh | 61 • Highlight Point Shift helps reduce gloss differential by adding density to the highlights of images prone to gloss differential. • Tone color
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    printer and maintenance cartridge. (You can also run maintenance utilities from this screen. See pages 84 to 88 for instructions.) 1. Open the Applications folder and double-click EPSON Printer Utility2. 2. Select Stylus Pro 3800 and click OK. You see the Epson Printer Utility2 screen: 3. Click the
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    Printing with Epson Drivers for Macintosh | 63 The software checks the status of ink in the printer and maintenance cartridge, and displays a screen like this one: 4. For information
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    64 | Printing with Epson Drivers for Macintosh 3-64
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    Photoshop will produce the most accurate colors and best photographic output for color photos. For the best black-and-white photography output, the Epson Stylus Pro 3800 driver offers Advanced Black and White mode. You can create your own profiles if you have the required hardware and software, or
  • Epson 3800 | Printer Guide - Page 66
    Drivers for Windows Choosing Basic Print Options Before you print, make sure you have installed the Epson printer driver and utilities from the printer software CD-ROM. For instructions on installing the printer driver, see the Start Here sheet. The driver offers automatic settings that optimize
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    instructions included with the paper, or check the Epson Pro Graphics website at prographics.epson.com. If you are using non-Epson see page 74. (For paper types that don't support this option, print black-and-white photos with the problems common to digital camera images or choose special tone and
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    Epson Drivers for Windows 7. Click Custom, then click the Advanced button that appears to turn off color management in the printer driver or access additional settings, as described on page 71. 8. When you're finished, click the Paper tab and follow the instructions Follow the instructions below to
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    Printing with Epson Drivers for Windows | longer than normal printing. Borderless printing is not available when using the front manual feed slot. Type a name for your custom size, then enter the your on-screen User's Guide for more information about double-sided printing. 7. If you're ready to print,
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    your loaded paper. You can print a poster-size image, even if your application does not support poster printing. For instructions on multi-page, poster, or double-sided printing, see your on-screen User's Guide. 1. On the Printing Preferences window, click the Layout tab. You see a window like this
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    Printing with Epson Drivers for Windows | 71 Choosing Advanced Print Options The advanced settings give you complete control over your printing environment. If you are using color management
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    and CMY inks. • PhotoEnhance allows you to correct noise and other problems common to digital camera images or choose special tone and effect settings 's ICC profile, using the Image Color Matching system and the printer's Epson Standard profile. In most cases, you will get better results by applying
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    your custom profile was created to optimize D-max and color gamut. Printing with Epson Drivers for Windows | 73 You see a window like this one: 8. printer software). • Drying Time per Print Head Pass lets you print with non-Epson media and avoid smearing the ink. You can make the print head wait
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    Black and White Photo Settings Advanced Black and White Photo mode allows you to easily produce neutral and toned black-and-white prints using your Epson driver and offers an alternative black-and-white workflow. Whether your photo is color or grayscale, you can use this unique screening and color
  • Epson 3800 | Printer Guide - Page 75
    Printing with Epson Drivers for Windows | 75 3. Click Custom, then click Advanced. You see 4. Choose the settings that are best for your photo. You can use the preview image on the screen as a guide. • Color Toning allows you to add a tone (hue) to your black-and-white output. The default is Neutral
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    76 | Printing with Epson Drivers for Windows • Highlight Point Shift helps reduce gloss differential by adding density to the highlights of images prone to gloss differential. view printing tips. If you don't want the Progress Meter to appear, you can turn it off. See page 78 for instructions. 4-76
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    Printing with Epson Drivers for Windows | 77 Setting Monitoring Preferences and Optimizing Print Speed You can choose when and how you want to be notified of printing problems, whether you want a Status Monitor 3 icon to appear on your Windows taskbar, and whether you want to allow monitoring by
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    78 | Printing with Epson Drivers for Windows 3. Select from the following options: • format. Because the RAW format requires fewer resources, printing is faster and you can avoid certain problems, such as insufficient memory or disk space. • Page Rendering Mode speeds printing by rendering the
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    Printing with Epson Drivers for Windows | 79 4. Click the Monitoring Preferences button. You see the Monitoring Preferences window: 5. Select the Notification options you want to use. 6. If you
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    80 | Printing with Epson Drivers for Windows 4-80
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    81 Chapter 5: Maintaining and Transporting the Printer The Epson Stylus Pro 3800 requires little maintenance to keep working at its best. This chapter describes the following routine procedures: • to fine-tune a variety of printer settings. For more information, see the on-screen User's Guide. 81
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    Note: To test the print quality, see page 84 for instructions on printing a nozzle check. Note: You can replace the ink cartridges and maintenance cartridge yourself. Other printer parts need to be replaced by an authorized Epson service technician. Checking Printer Status and Part Life Using the
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    measurement from meters to inches and feet using the printer's maintenance mode. See page 96 for instructions. Viewing Status Information To view printer status information instead of printing it, follow these steps: information about the Printer Status menu, see your on-screen User's Guide. 5-83
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    feeder. 2. Do one of the following to access the printer utilities: • Macintosh: Open the Applications folder and double-click Epson Printer Utility2. Select Stylus Pro 3800 and click OK. • Windows XP: Click Start and select Control Panel. Double-click Printers and Faxes. Right-click your printer
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    , you're done. Click Finish. • If you see any gaps as shown below, click Clean to clean the print head and follow the on-screen instructions. 6. If the nozzles do not clear after a few cleaning cycles, run a Power Cleaning Cycle, as described in the next section. 5-85
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    and let it sit overnight. Then clean the print head again the following morning with regular cleaning cycles. If you still see no improvement, contact Epson for assistance. 5-86
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    types of paper: • Epson Premium Glossy Photo Paper • Epson Premium Photo Paper Glossy • Epson Premium Luster Photo Paper • Epson Ultra Premium Photo Paper Luster • Enhanced Matte Paper • Epson Ultra Presentation Paper Matte • Epson Photo Quality Ink Jet Paper • Epson Presentation Paper Matte
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    you loaded: PREM. GLOSSY/LUSTER, P Q INK JET PAPER (Epson Presentation Paper Matte), or ENHANCED MATTE PAPER (Ultra Premium Presentation Paper the alignment process, you can perform a manual head alignment. See your on-screen User's Guide for instructions. Replacing Ink Cartridges Before you begin a
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    REPLACE INK CARTRIDGE, the cartridge is expended. You must replace the cartridge before you can continue printing. Use the following UltraChromeK3TM Epson ink cartridges: Cartridge Photo Black Cyan Magenta Yellow Light Cyan Light Magenta Light Black Matte Black Light Light Black Product code
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    90 | Maintaining and Transporting the Printer 2. If the red B ink light is on and REPLACE INK CARTRIDGE appears on the printer's LCD, press the u Ink cover open button to unlock the ink cover. If the light is flashing and the LCD message is INK LOW, you need to hold down the button for 3 seconds to
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    Maintaining and Transporting the Printer | 91 4. Press the ink eject button above the cartridge you need to replace. The ink cartridge slides out slightly. 5. Carefully pull the cartridge straight out of the slot and dispose of it properly. WARNING: Do not shake the expended cartridge, or ink may
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    92 | Maintaining and Transporting the Printer 7. Shake the ink cartridge well before installing it. 8. Hold the ink cartridge with the arrow mark facing up and pointing to the back of the printer, and then insert it into the slot until it clicks. Arrow mark The printer has a protection system to
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    Maintaining and Transporting the Printer | 93 9. Close the ink cover and press it until it clicks. When you see READY on the LCD, the printer is ready to print. Performing Additional Maintenance Tasks In addition to running a power cleaning cycle, you can use the Maintenance menu to switch between
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    use depending on the Media Type selected in the printer driver. You may sometimes need to switch cartridges as described below when using non-Epson media. The Photo Black cartridge is ideal for printing photographic images on all media types. It is optimized for traditional photographic and ink jet
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    Maintaining and Transporting the Printer | 95 Changing the Date and Time Follow these steps to set the date and time: 1. Press the Menu r button. 2. Press d until MAINTENANCE is highlighted, then press r. 3. Press d to select CLOCK SETTING, then press r. 4. Use u or d to set each item in the date
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    96 | Maintaining and Transporting the Printer Using Maintenance Mode Maintenance mode allows you to change the language or units of measurements used in the printer's menus and return all the menu settings to their default values. Follow these steps to use maintenance mode: 1. Make sure the printer
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    (showing a new cartridge) Replacement cartridges are available from Epson (product code T582000). You can purchase replacement items for your printer from can purchase online at www.epsonstore.com. (U.S. sales) or www.epson.ca (Canadian sales). Follow these steps to replace the maintenance cartridge
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    98 | Maintaining and Transporting the Printer 3. Open the maintenance cartridge cover. 4. Grasp the handle of the maintenance cartridge, then push it up while gently pulling it toward you. WARNING: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush
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    Maintaining and Transporting the Printer | 99 Caution: Be careful not to tilt the used cartridge or spill ink from it when removing it. Hold it upright at all times and dispose of it carefully. 5. Remove the replacement cartridge from its package. Then put the used maintenance cartridge in the
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    cartridge compartment closed to prevent water from getting inside. 3. If the front manual tray is extended, close it by pushing it in. Don't use oils can damage the mechanism. Contact Epson if you think the printer needs lubrication. Plastic ribs If the problem still occurs, clean the area using
  • Epson 3800 | Printer Guide - Page 101
    any open extensions and covers and remove the rear sheet guide if installed. WARNING: The printer weighs about 43 lb . If you do not have these items, contact Epson to request them. Otherwise, the printer may be time. See the Start Here sheet for instructions. Keep in mind that the first time you
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    folder, then the Utilities folder. 2. Double-click Printer Setup Utility, select Stylus Pro 3800, and then click Delete. 3. If you want to reinstall your printer software, restart your Macintosh. Then follow the instructions on the Start Here sheet to install the printer software. Windows 1. Do
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    your printer, if necessary. Downloading the Firmware 1. Navigate to epson.com/support in your browser. 2. Choose your printer. 3. Click Drivers and Downloads to find the newest firmware. 4. Choose the version for Macintosh or Windows and follow the instructions on the screen, then continue with the
  • Epson 3800 | Printer Guide - Page 104
    104 | Maintaining and Transporting the Printer 3. Click the Firmware Updater icon. You see a window like this one: 4. Make sure your printer is on, its LCD is set to Ready, and it is connected to your computer. Then choose Stylus Pro 3800 in the Printer list. 5-104
  • Epson 3800 | Printer Guide - Page 105
    Maintaining and Transporting the Printer | 105 Caution: Don't turn off the printer while the firmware is updating. 5. Click Browse and find the firmware that you just downloaded and extracted. Select the file and click Choose. 6. If the firmware version of the file is newer, click Update to start
  • Epson 3800 | Printer Guide - Page 106
    106 | Maintaining and Transporting the Printer 5-106
  • Epson 3800 | Printer Guide - Page 107
    quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams Diagnosing Problems The Epson Stylus Pro 3800 includes a number of ways to help you diagnose problems: • To identify the most common problems, check the messages
  • Epson 3800 | Printer Guide - Page 108
    108 | Solving Problems Checking Error Messages and Lights The control panel includes various lights feed / Enter d button button When your ink is low or expended, or paper runs out, or a problem occurs, a message appears on the LCD, and the lights on the control panel come on or flash. The
  • Epson 3800 | Printer Guide - Page 109
    Solving Problems | 109 Message Explanation Response BORDERLESS ERROR PRESS THE DOWN BUTTON. LOAD THE CORRECT SIZE PAPER The installed paper is not supported for borderless printing or the PAPER SIZE CHECK setting is off. Press the d Paper feed button, and then load a different size media. See
  • Epson 3800 | Printer Guide - Page 110
    Problems Message Explanation Response FRONT SLOT CLOSED The front manual feed slot Open the front slot by pushing it. If necessary, remove is closed during operation. the paper. OPEN THE FRONT MANUAL the ink cartridge with a genuine Epson ink cartridge. See "Replacing Ink Cartridges" on
  • Epson 3800 | Printer Guide - Page 111
    Solving Problems | 111 Message Explanation Response INK CARTRIDGE THIS MAY VOID EPSON'S WARRANTY. DO YOU ACCEPT THIS? A non-genuine ink cartridge is installed, and if you use it, may void Epson's warranty. Select DECLINE (press the Menu r button) to replace the ink cartridge
  • Epson 3800 | Printer Guide - Page 112
    system, or load the correct type of genuine Epson paper. PAPER FEED ERROR LOAD PAPER CORRECTLY PRESS jammed paper. See "Paper Feed or Paper Jam Problems" on page 121 for details. PAPER REMOVE REMOVE PAPER the rear feed slot. paper from the rear manual feed slot. PAPER SENSOR ERROR PRESS THE +
  • Epson 3800 | Printer Guide - Page 113
    Solving Problems | 113 Message Explanation Response PAPER SETTING ERROR CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER then load the paper straight. If you are using the auto sheet feeder, you can use the top edge guide to help feed the paper straight. See page 37 for details. 6-113
  • Epson 3800 | Printer Guide - Page 114
    instructions. • When you send a print job, make sure your print options are set correctly. For more information, see Chapter 3 (Macintosh) or Chapter 4 (Windows). If none of these suggestions help, try the solutions below. Problem using a third-party RIP and non-Epson media, see if the RIP provides
  • Epson 3800 | Printer Guide - Page 115
    Solving Problems | 115 Problem Your print is grainy, or has misregistration or ghosting. Solution ◗ Check the ink indicators and light to see if you are low on ink. Replace ink cartridges if necessary, as described on page 88. ◗ Run a nozzle check and cleaning cycle. See page 84 for instructions.
  • Epson 3800 | Printer Guide - Page 116
    Problems Problem media you're printing on. ◗ If you're printing on non-Epson media, you may need to adjust the paper thickness setting, drying time of the printer with a soft, clean cloth. See page 100 for cleaning instructions. ◗ Turn off High Speed in your Advanced settings. ◗ The platen gap
  • Epson 3800 | Printer Guide - Page 117
    change the setting to WIDE or WIDER. See page 44 for instructions. Solving Operational Problems If you can't turn the printer on, if it stops immediately. Contact Epson for assistance (see page 12). If none of these suggestions help, try the following solutions. Problem Solution The printer
  • Epson 3800 | Printer Guide - Page 118
    printer port is selected. Windows 2000: Click Start, Settings, Printers. Right-click EPSON Stylus Pro 3800, and select Properties. Click the Ports tab and make sure your printer port is selected. ◗ Follow the instructions beginning on page 102 to uninstall your printer software. Then locate your
  • Epson 3800 | Printer Guide - Page 119
    are not what you expected, try the suggestions below: Problem Solution Your print has incorrect or ◗ Make sure your in your printer software. See page 54 (Macintosh) or page 72 (Windows) for instructions. Blank paper is printed. ◗ Make sure your software is installed correctly and the printer
  • Epson 3800 | Printer Guide - Page 120
    support a faster connection to the printer, such as USB 2.0. Solving Paper Problems If paper feed or paper jam problems occur frequently, try one or more of the following solutions: • For heavy or thick media, follow the instructions you're not using Epson media, make sure you use a paper configuration to adjust
  • Epson 3800 | Printer Guide - Page 121
    printer, use the edge guide on the right side of the auto sheet feeder to help the paper feed straight. Paper Feed or Paper Jam Problems If paper jams frequently using a custom paper configuration for non-Epson special media, check the paper type selected in the printer's menu (see page 47). 6-121
  • Epson 3800 | Printer Guide - Page 122
    122 | Solving Problems Clearing a paper jam from the auto sheet feeder 1. Turn off the printer. 2. Carefully remove the jammed paper from the output tray. If necessary, open the top cover, and remove any jammed paper from the area shown below. 6-122
  • Epson 3800 | Printer Guide - Page 123
    Solving Problems | 123 Clearing a paper jam from the front manual feed slot 1. Turn off the printer. 2. If necessary, press the d Paper feed button to eject the sheet. 3. Remove the jammed paper from the front or back of the printer. Front Back 6-123
  • Epson 3800 | Printer Guide - Page 124
    124 | Solving Problems Clearing a paper jam from the rear manual feed slot 1. Make sure the printer is turned on. 2. Press the d Paper feed button to feed the paper backward. 3. Remove the jammed paper from the back. 6-124
  • Epson 3800 | Printer Guide - Page 125
    for your printer. For Specifications complete product information, see your on-screen User's Guide. Printing Printing method Nozzle configuration Pressurized on-demand ink jet Black: 180 nozzles × /P® Raster 64MB PC 437 (US, Standard Europe) PC 850 (Multilingual) Epson Courier 10 cpi 125
  • Epson 3800 | Printer Guide - Page 126
    126 | Specifications Environmental Specification Temperature Humidity (without condensation) Operation Storage 50 to 95 °F (10 to 35 °C) -4 to 104 °F (-20 to 40 °C) Print quality guarantee: 59 to 77 °F (15 to 25 °C) 20 to 80% RH 5 to 85% RH 40 to 60% RH for optimum print quality For
  • Epson 3800 | Printer Guide - Page 127
    Specifications | 127 Printer Interfaces • USB (1.1 and 2.0 compatible) • Ethernet (10/100 Base TX) Safety Approvals Safety standards EMC UL 60950-1, CSA 22.2 No. 60950-1 FCC part 15 subpart B, class B, CSA C108.8 class B Media Sizes Weight range 3.5 × 5 inches 4 × 6 inches 5 × 7 inches 5.5 ×
  • Epson 3800 | Printer Guide - Page 128
    to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. Poor quality paper may reduce print quality and cause paper jams or other problems. If you encounter problems, switch to a higher grade of paper
  • Epson 3800 | Printer Guide - Page 129
    76 Blank pages, 119 Blurry prints, 116 Borderless printing Macintosh, 51 Windows, 69 Brightness setting, 60, 75 Buttons, control panel, 108 C Cable problems, 118, 119 requirements, 10 Canceling print jobs Macintosh, 61 Windows, 76 Cartridges, see Ink cartridges Cleaning print head, 84 to 86 printer
  • Epson 3800 | Printer Guide - Page 130
    Horizontal setting Macintosh, 54 problems, 119 Windows, 72 H Head Alignment menu, 87 to 88 Height of printer, 126 Help, Epson, 12 High Speed Copies checking status, 82 to 83, 88 ordering, 89 replacing, 88 to 93 safety instructions, 14 specifications, 128 Ink light, 108 to 111 J Jams, paper, 121 to
  • Epson 3800 | Printer Guide - Page 131
    83 ordering, 11 replacing, 97 to 99 Maintenance menu, 86 Maintenance mode, 96 Manuals, how to use, 9 Margins incorrect, 119 printing without, 51, 69 Max loading, 32 to 43 Macintosh options, 50 to 51 non-Epson, 45 to 47 printable area, 128 problems, 120 to 124 Windows options, 68 to 70 Paper light,
  • Epson 3800 | Printer Guide - Page 132
    jobs canceling, 61, 76 managing, 76 to 79 pausing, 61, 76 Print quality Macintosh, 54 problems, 114 to 117 Windows, 72 Print speed, improving in Windows, 78 Printable area, 128 Printer , 76, 78 R Registering non-Epson media, 45 to 47 Requirements, system, 10 Resolution Macintosh, 54 Windows, 72 -132
  • Epson 3800 | Printer Guide - Page 133
    Safety approvals, 127 instructions, 12 to 14 Epson, 12 System requirements, 10 T Technical support, 12 Temperature requirements, 126 Test Print menu, 82 Time and date setting, 95 Tone color circle, 61, 76 Tone setting, 60, 75 Total prints, checking, 83 Transporting printer, 101 Troubleshooting
  • Epson 3800 | Printer Guide - Page 134
    134 | Index -134
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Epson Stylus
®
Pro 3800
PRINTER GUIDE