Epson DS-870 Users Guide

Epson DS-870 Manual

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  • Epson DS-870 | Users Guide - Page 1
    DS-870/DS-970 User's Guide
  • Epson DS-870 | Users Guide - Page 2
  • Epson DS-870 | Users Guide - Page 3
    Contents DS-870/DS-970 User's Guide ...7 Scanner Basics...8 Using the Control Panel ...8 Control Panel Buttons and Lights ...8 The LCD Screen ...9 Viewing Animations...10 Setting User Access Restrictions (Access Control 11 Status Icon
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    83 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 87 Saving a Scan as an Office Format File - Windows 88 Scanning to a SharePoint Server or Cloud Service - Windows 91 Scanning to a SharePoint Server or Cloud Service - Mac 94 Using the Optional Flatbed Scanner Dock - Windows 96
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    142 Scanned Image is Cropped ...142 Resetting the Epson Scan 2 Settings 143 Solving Flatbed Scanner Dock Problems 143 Scanned Image Edges are Cropped 144 Line in Scanned Document 144 Uninstall Your Scanner Software...145 Uninstalling Scanner Software - Windows 145 Uninstalling Scanner Software -
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    ...151 Environmental Specifications ...152 Flatbed Scanner Dock Specifications 152 Safety and Approvals Specifications 153 Notices ...154 Important Safety Instructions...154 Restrictions on Copying ...156 Default Delay Times for Power Management for Epson Products 157 Binding Arbitration and
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    DS-870/DS-970 User's Guide Welcome to the DS-870/DS-970 User's Guide. For a printable PDF copy of this guide, click here. 7
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    panel settings. Control Panel Buttons and Lights Adjusting the Screen Brightness Changing LCD Screen Language Changing Regular Cleaning Alert Settings Parent topic: Scanner Basics Control Panel Buttons and Lights 1 power button and the power light 2 home button 3 LCD screen 4 help button 8
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    Control Panel The LCD Screen 1 Home screen indicator 2 Double Feed Detection Skip (DFDS) is enabled (blue) or disabled. Select the DFDS Function option in the Scanner Settings menu to change the setting. 3 Slow mode is enabled (blue) or disabled. Select the Slow option in the
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    on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button to display the Help screen. You see a screen like this: 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from
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    While viewing the topics, you may see screens like this: 1 Indicates your overall progress through the animation 2 Press the left arrow button to view the previous step 3 Displays the current step number and the total number of steps 4 Press the right arrow button to view the next step Parent topic:
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    • Language • Regular Cleaning Alert Settings • System Administration Note: If your system has an administrator, contact your administrator before enabling restricted access. 1. Press the home button, if necessary. 2. Select Settings and press the OK button. 3. Use the arrow buttons to select System
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    scanning. Double Feed Detection Skip (DFDS) is disabled. Displays additional information or instructions. There is a problem with the indicated setting. See the Device Information menu to resolve the problem. Parent topic: Control Panel Buttons and Lights Adjusting the Screen Brightness You can
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    You see a screen like this: 3. Use the arrow buttons to select LCD Brightness and press the OK button. 4. Use the arrow buttons to decrease or increase the brightness. 5. Press the OK button to exit. Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used
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    You see a screen like this: 3. Use the arrow buttons to select Language and press the OK button. 4. Select a language and press the OK button to exit. Parent topic: Using the Control Panel Changing Regular Cleaning Alert Settings You can set an alert to appear to remind you to perform regular
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    to change the number of scans before the notification appears. 5. Press the OK button to exit. Parent topic: Using the Control Panel Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts User Replaceable Epson Scanner Parts Parent topic: Scanner Basics 16
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    Scanner Parts 1 Control panel 2 Edge guides 3 Input tray 4 Input tray extension 5 ADF (Automatic Document Feeder) 6 Output tray 7 Output tray extensions 17
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    8 Stopper 1 Kensington security slot 2 USB port 3 Power inlet 1 Cover open lever 2 Scanner cover 18
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    rollers 1 AC adapter 2 Power cord 3 USB 3.0 cable Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an
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    Perfection V19 (for use with scanner dock) Epson Perfection V39 (for use with scanner dock) Part number B12B819011 B11B231201 B11B232201 * You cannot use the flatbed scanner dock and the Network Interface Unit at the same time. Parent topic: Scanner Parts Locations Using Power Saving Settings
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    You see a screen like this: 3. Use the arrow buttons to select Sleep Timer and press the OK button. 4. Do one of the following: • Press the up or down arrow buttons to decrease or increase the number of minutes. • Press the left and right arrow buttons to move to the previous or next character. 5.
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    You see a screen like this: 3. Use the arrow buttons to select Power Off Timer and press the OK button. 4. Select Off or select a time period between 30minutes and 12h (12 hours). 5. Press the OK button to exit. Parent topic: Using Power Saving Settings 22
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    Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the
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    (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is
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    5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown. 25
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    6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 30 cards (printed side down and long edge first)
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    27
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    • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 28
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    7. Slide the edge guides against the edges of the original. Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown and use the following resolutions: • 15.5 to 53 inches (393.8 to 1346.2 mm): 600 dpi
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    can drop freely. If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting Settings > Scanner Settings > Slow > On on the LCD screen. Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications Parent topic: Loading Originals 30
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    sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using
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    3. Slide the input tray edge guides all the way out. 4. Load the originals in the center of the input tray in descending order of paper size with the widest at the
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    5. Slide the edge guides against the edges of the widest original. 6. If necessary Epson Scan 2. Parent topic: Loading Originals in the Input Tray Related tasks Scanning in Epson Scan 2 Original Document Specifications You can load original documents that meet these specifications in your scanner
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    Paper type Plain paper Fine paper Recycled paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) A8 (2.1 × 2.9
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    Caution: Do not load the following types of originals directly in the scanner, or they may be damaged or may damage the scanner: • Thermal paper • Coated paper • Originals with uneven surfaces, such as embossed documents • Photos • Originals with wet ink • Ripped, curled, or wrinkled originals 35
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    • Originals containing staples or paper clips • Originals with holes on the bottom of them • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels, stickers, or glue • Fabric or other non-
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    2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards (printed side down and long edge first) into the input tray horizontally, and slide them in until they meet resistance. 37
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    Note: Do not load plastic cards vertically. 4. Slide the edge guides against the edges of the card. 38
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    the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do You can load original plastic and laminated cards that meet these specifications in your scanner. Paper type Paper size Plastic cards, embossed (ISO7810 ID-1 compliant) 2.1 ×
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    Loading Special Originals You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. 1. Pull up the input tray extension. 2. Pull
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    3. Slide the input tray edge guides all the way out. 41
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    one of the following to load photos, or folded or irregularly shaped originals using a carrier sheet: Note: Use only the carrier sheet designed for your scanner. The carrier sheet is automatically recognized by the scanner by the two small rectangular holes on the front edge, as shown. Keep the 42
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    on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2 or Document Capture Pro. • For a photo or an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face
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    edge of the original against the binding of the carrier sheet, as shown. Otherwise, the scanner may not detect the correct length of the original. 44
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    6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 45
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    Photo or irregularly shaped original 7. Slide the edge guides against the edges of the envelope or carrier sheet. 46
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    Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Special Original Specifications User Replaceable Epson Scanner Parts Related tasks Scanning Two
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    Paper type Large originals (plain paper, fine paper, or recycled paper) (load only in a carrier sheet) Photos (load only in a carrier sheet) Envelopes Irregularly shaped originals (load only in a carrier sheet) Paper size Paper thickness Loading capacity Up to this size: A3 (11.7 × 16.5 0.012
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    optional Epson Network Interface Unit to scan over a network. Note: You cannot use the Epson Network Interface Unit and flatbed scanner dock a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and
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    ) Parent topic: Using the Network Interface Unit Connecting the Network Interface Unit See the documentation that came with the optional Epson Network Interface Unit for instructions on connecting it to your scanner. Parent topic: Using the Network Interface Unit Setting Up Network Scanning You can
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    ): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Select Settings from the Scanner drop-down list. You see a screen like this: Note: If
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    to Network Computers from the Network Interface Unit You can scan to a network computer directly from the Epson Network Interface Unit. You first set up a scan job in Document Capture Pro (Windows) or Document Capture (Mac) and then select the computer you want to send the scanned file to. 52
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    If you set up a password in Document Capture Pro (Windows) or Document Capture (Mac), enter the password at the prompt. 5. Select a scan job and press the OK button on the Epson Network Interface Unit. 6. Press the start button on the scanner or Epson Network Interface Unit. Your original is scanned
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    Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning with Document Capture Pro - Windows Scanning with Document Capture - Mac Scanning in Epson Scan 2 Scan Resolution Guidelines Scanning Special Projects Starting a Scan After placing your originals on your
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    change the scan settings, press the down arrow. Note: Make sure the Disable job setting changes on the control panel setting is not selected in Document Capture Pro or Document Capture. 55
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    set the Paper Protection setting. • To detect dirt on the glass surface inside the scanner, set the Detect Glass Dirt setting to OnLow, if the alert displays a misdetection, do this by accessing the scan jobs in the Document Capture Pro program. Note: The settings may vary, depending on the software
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    Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 2. If you see a Switch to Simple View button in the upper right corner of the window, click it. You see a window
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    Job icon, enter a name for the new job, select settings as You can now use the new scan job when you scan with Document Capture Pro. Note: See the help information in Document Capture Pro for details. 5. To assign a scan job to the product control panel, click the Button Assignment icon. 58
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    Capture Pro option on the product control panel. You do this by accessing the scan jobs in the Document Capture program. 1. Start Document Capture on a computer connected to the product. 2. Click the Manage Job icon from the toolbar at the top of the window. You see a window showing
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    new scan job when you scan with Document Capture. Note: See the Help information in Document Capture for details. 4. To assign a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the
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    You see an Epson Scan 2 window like this: 61
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    product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need
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    You see an Epson Scan 2 window like this: 63
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    Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see this window: Note: Click Switch to Simple View, if necessary. 2. Click Select Scanner and select your scanner from the scanner list, if necessary. 64
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    3. Click one of the job icons or click the arrow next to the Job Settings button to select a different format. 4. If you want to select detailed scan settings, click Switch to Standard View and select Scan Settings from the Scan Setting Name list. 65
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    You see a window like this: 5. Select any displayed scan settings you want to use and click OK. 6. Click Scan. 66
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    . Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page icon and follow the instructions on the screen. 8. Check the scanned images
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    See the Help information in Document Capture for details. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan
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    scan settings you want to use. Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window.
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    window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps. 9. Check the
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    Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file
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    You see this window: 72
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    Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 6. Click
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    your original and displays the results in the Epson Scan 2 window. 12. Reinsert your original into the ADF. 13. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents. 14. Select the format in which you want
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    these additional scanning settings on the Epson Scan 2 Main Settings tab. the text (may take longer to scan). Correct Document Skew Corrects skewed originals, image contents, or both , you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file
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    Pages If the scanner detects marks from Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may . Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer
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    Adds text to the background of the scanned image. Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Envelope Plastic cards Carrier sheet
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    options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. or other programs. You can save multi-page documents in one PDF file. Searchable PDF (*.pdf) A document format that is readable by Windows and Mac systems
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    Scanning in Epson Scan 2 : 96 to 200 dpi • Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi • You will scan a long original. Scan paper up to Originals as Separate Files - Windows Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Saving a Scan as an Office
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    side of the carrier sheet. Make sure to insert the carrier sheet into the scanner with the white edge facing down. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select
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    You see a window like this: 4. Click the Scan Settings button, then click Detailed Settings. Note: If you do not see any icons, click the V symbol next to the Job Settings button. 81
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    You see an Epson Scan 2 window like this: 82
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    set the Binding Edge to Left or Top, and rescan the document. Parent topic: Scanning Special Projects Related references User Replaceable Epson Scanner Parts Scanning Multi-Page Originals as Separate Files - Windows You can use Document Capture Pro (Windows) to scan multi-page originals as separate
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    • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. If you see a Switch to Simple View button in the upper right corner of the window, click it. You see a window like
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    You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and
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    You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11. Select any other folder naming settings you want and
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    a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed
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    select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning Special Projects Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document
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    You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button. 89
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    You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your product starts scanning and
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    Cloud Service - Windows You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a cloud service. start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document
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    You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button. 92
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    Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list. 93
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    Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list. 2. Click the
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    . 6. Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list
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    V19/V39) to use the optional flatbed scanner dock. To attach the flatbed scanner and dock to your document scanner, follow the installation instructions that came with your flatbed scanner dock. Note: You cannot use the flatbed scanner dock and Epson Network Interface Unit options at the same time
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    Flatbed Scanner Dock Parts 1 Stopper 2 Output tray extension 97
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    tray 1 USB port 1 (for connecting flatbed dock to computer) 2 USB port 2 (for connecting flatbed dock to document scanner) 3 Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed
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    on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass. 1. Close the document scanner's output tray. 99
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    2. Open the flatbed scanner cover. 100
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    3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner. 101
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    in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Document Capture Pro (Windows), Document Capture (Mac), or Epson Scan 2. 6. Select Scanner Glass as the Document Source setting. 7. Select other scan settings as necessary. 8. Click Scan
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    • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary. 103
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    than the length of the original. (Do not open the output tray on the document scanner.) For originals between 11.7 inches (297 mm) and 14 inches (356 mm) long: • Extend the document scanner's input tray, pull out the scanner dock's output tray and output tray extension, and open the stopper. 104
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    • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary. 105
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    For originals that are 14 inches (356 mm) or longer: • Leave the document scanner's output tray closed and close the scanner dock's stopper. Parent topic: Scanning from the Flatbed Scanner Dock Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several
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    dock to the computer. 3. Clean the outer case with a cloth dampened with mild detergent and water. 4. If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease or some other hard-to-remove material, use a
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    you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner. 1. Turn off the document scanner using the power button. Note
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    level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner. Parent topic: Using the Optional Flatbed
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    not use oil or other lubricants inside the product or let water get inside it. Do not open the product's outer case. 1. Turn off the scanner and unplug the AC adapter. 2. Disconnect any connected cables. 3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers. Note
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    wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit. Use a small amount of cleaner on the cleaning cloth to remove the stains. Be
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    5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Locate the separation roller. 112
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    7. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it. 113
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    9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 10. To replace the separation
  • Epson DS-870 | Users Guide - Page 115
    11. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 12. Locate the pickup roller. 115
  • Epson DS-870 | Users Guide - Page 116
    13. Press down on the pickup roller cover latch and pull up the cover to remove it. 116
  • Epson DS-870 | Users Guide - Page 117
    roller to the right to remove it. 15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller
  • Epson DS-870 | Users Guide - Page 118
    16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller. 118
  • Epson DS-870 | Users Guide - Page 119
    and reinstall it, then try to close the cover again. 18. Close the scanner cover. 19. Plug in the AC adapter and press the power button to turn on the scanner. 20. Press the home button, if necessary, select Scanner Maintenance, and press the OK button. 21. Select Roller Cleaning and press the
  • Epson DS-870 | Users Guide - Page 120
    22. Pull down on the cover open lever and open the scanner cover. The scanner enters roller cleaning mode. 120
  • Epson DS-870 | Users Guide - Page 121
    shown here by pressing the start button. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off they rotate. 24. Close the scanner cover. Parent topic: Cleaning and Transporting Your Scanner Checking the Scanner Roller Counter Check the scanner roller counter to determine when your
  • Epson DS-870 | Users Guide - Page 122
    > Roller Replacement and press the down arrow button. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select
  • Epson DS-870 | Users Guide - Page 123
    Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the scanner roller counter to see when you need to replace the rollers. 1. Turn off the scanner. 2. Unplug the AC adapter. 3. Disconnect any connected cables. 4. Pull down
  • Epson DS-870 | Users Guide - Page 124
    5. Press down on the pickup roller cover latch and pull up the cover to remove it. 124
  • Epson DS-870 | Users Guide - Page 125
    6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller. 125
  • Epson DS-870 | Users Guide - Page 126
    8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the pickup roller and reinstall it, then try to close the cover again. 126
  • Epson DS-870 | Users Guide - Page 127
    9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it. 127
  • Epson DS-870 | Users Guide - Page 128
    adapter and turn on the scanner. 16. Reset the roller counter. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter 128
  • Epson DS-870 | Users Guide - Page 129
    can also reset the roller counter from your computer using the Epson Scan 2 Utility. Select the Counter tab and click Reset. Parent topic: Replacing the Scanner Rollers Related tasks Checking the Scanner Roller Counter Transporting Your Scanner If you need to ship your product, transport it a long
  • Epson DS-870 | Users Guide - Page 130
    3. Close the input tray extension and the output tray. Note: Make sure the output tray is securely closed. 130
  • Epson DS-870 | Users Guide - Page 131
    4. Push apart the latches on the back on the input tray and lift the input tray off of the scanner. 5. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner 131
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    . alerts, modify the Regular Cleaning Alert setting on your scanner control panel. Scanner error. For details, see your Turn the scanner off and on again. If the error continues, contact documentation. Epson for support. RECOVERY MODE An error has occurred during firmware updating
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    Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off
  • Epson DS-870 | Users Guide - Page 134
    Imaging Devices in the Device Manager. • Check that the correct scanner is selected using the Epson Scan 2 Utility. • Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac). • Make sure the scanning software is installed. • Use
  • Epson DS-870 | Users Guide - Page 135
    as sleep or standby. If so, wake your system and restart Epson Scan 2. • Make sure that your scanner driver is displayed in the Device Manager screen under Imaging Devices. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • Make sure
  • Epson DS-870 | Users Guide - Page 136
    Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting. Parent topic: Solving Scanning Problems Related references User Replaceable Epson Scanner Parts Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Original
  • Epson DS-870 | Users Guide - Page 137
    3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner. 137
  • Epson DS-870 | Users Guide - Page 138
    follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Select Slow on the scanner control panel to slow down the scanning speed. • Turn off the Detect Double Feed setting in Epson Scan 2. • Clean inside the scanner and clean the
  • Epson DS-870 | Users Guide - Page 139
    ) ports can scan faster than those with USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system requirements. Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Scanned Image Quality
  • Epson DS-870 | Users Guide - Page 140
    Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Scanned Characters are scanner or original while scanning. • Operate the scanner on a flat, stable surface. • Make sure the originals are ejecting properly. • Adjust these Epson
  • Epson DS-870 | Users Guide - Page 141
    Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen
  • Epson DS-870 | Users Guide - Page 142
    Solving Scanned Image Quality Problems Related tasks Cleaning Inside Your Scanner Scanned Image is Cropped If the edges of a scanned image are cropped, try the following solutions: • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or
  • Epson DS-870 | Users Guide - Page 143
    Reset. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall your scanner software and re-install it. Parent topic: Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with the optional flatbed
  • Epson DS-870 | Users Guide - Page 144
    searchable PDF. To decrease distortion or blurring, gently press down on the document cover to flatten the booklet while scanning. Caution: Do not press down on the document cover with too much force, or you may damage the booklet or scanner. Parent topic: Solving Flatbed Scanner Dock Problems Back
  • Epson DS-870 | Users Guide - Page 145
    or a higher level for Noise Reduction Level in Epson Scan 2. Parent topic: Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling
  • Epson DS-870 | Users Guide - Page 146
    for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit
  • Epson DS-870 | Users Guide - Page 147
    any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories
  • Epson DS-870 | Users Guide - Page 148
    systems: For Document Capture Pro: • Windows 10 • Windows 8.x • Windows 7 For Epson Scan 2 and related software: • Windows 10 • Windows 8.x • Windows 7 • Windows Server (2003, 2008, 2012, 2016) Note: For the latest product software available for your operating system, visit the Epson support site at
  • Epson DS-870 | Users Guide - Page 149
    visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications General Specifications Scanner type Photoelectric device Effective pixels Document size Paper
  • Epson DS-870 | Users Guide - Page 150
    Paper output Paper capacity Light source Scanning resolution Output resolution Image data Interface Facedown ejection 100 sheets of paper at 21 lb (80 g/m2) weight RGB LED 600 dpi (main scan) 600 dpi (sub scan) 50 to 1200 dpi (in 1 dpi increments) Long paper scanning in the following resolution
  • Epson DS-870 | Users Guide - Page 151
    Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input voltage Rated DC input current Power consumption DC 24V 2A DS-870: Operating: 30 W Ready mode: 10 W Sleep
  • Epson DS-870 | Users Guide - Page 152
    Dock Specifications Interface Rated DC input power supply voltage Dimensions (when assembled with a sheet feed scanner and a flatbed scanner) Weight Temperature Humidity (non-condensing) Hi-Speed USB DC 24 V Width: 11.8 in (300 mm) Depth: 18.9 in (481 mm) Height 9.6 in (245 mm) Approximately
  • Epson DS-870 | Users Guide - Page 153
    Safety and Approvals Specifications Scanner United States Canada EMC: FCC part 15 Subpart B class B EMC: CAN/CSA-CEI/IEC CISPR 22 Class B AC Adapter (A471H) United States Canada Safety: UL60950-1
  • Epson DS-870 | Users Guide - Page 154
    for Epson Products Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Follow these safety instructions when setting up and using the scanner: • Read all these instructions, and follow all warnings and instructions marked on the scanner. • Place the scanner
  • Epson DS-870 | Users Guide - Page 155
    's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating. • Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under
  • Epson DS-870 | Users Guide - Page 156
    use the scanner for a long period, be sure to unplug the AC adapter from the electrical outlet. LCD Screen • If the LCD screen is damaged, contact Epson. If the , etc.), monthly passes, concession tickets, etc. • Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets
  • Epson DS-870 | Users Guide - Page 157
    of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the
  • Epson DS-870 | Users Guide - Page 158
    in that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of
  • Epson DS-870 | Users Guide - Page 159
    of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
  • Epson DS-870 | Users Guide - Page 160
    and other countries. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may
  • Epson DS-870 | Users Guide - Page 161
    with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may
  • Epson DS-870 | Users Guide - Page 162
    encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some
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DS-870/DS-970 User's Guide