Epson DS-C330 Users Guide

Epson DS-C330 Manual

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  • Epson DS-C330 | Users Guide - Page 1
    DS-C330/DS-C490 User's Guide
  • Epson DS-C330 | Users Guide - Page 2
  • Epson DS-C330 | Users Guide - Page 3
    Contents DS-C330/DS-C490 User's Guide ...7 Product Basics ...8 Product Features...8 Product Parts Locations ...10 Product Parts - ...26 Loading Large Originals ...41 Loading Long Paper ...47 Loading Booklets (DS-C490)...54 Loading Passports ...58 Loading Multiple Sizes of Originals in the Input Tray
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    Epson Service - Mac 131 Cleaning and Transporting Your Product 133 Cleaning Your Product ...133 Cleaning Inside Your Product...133 Resetting the Number of Scans After Cleaning 144 Replacing the Rollers ...146 Resetting the Roller Counter ...156 Transporting Your Product ...157 Solving Problems
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    Scanned Image is Cropped ...180 Cannot Solve Problems in the Scanned Image 180 Updating Applications and Firmware 181 Resetting the Epson Scan 2 Settings 182 Uninstall Your Product Software ...192 Safety and Approvals Specifications 192 Notices ...194 Important Safety Instructions...194 5
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    Restrictions on Copying ...196 Default Delay Times for Power Management for Epson Products 197 Binding Arbitration and Class Waiver 197 Trademarks ...200 Copyright Notice...201 libTIFF Software Acknowledgment 201 A Note Concerning Responsible Use of Copyrighted Materials 202
  • Epson DS-C330 | Users Guide - Page 7
    DS-C330/DS-C490 User's Guide Welcome to the DS-C330/DS-C490 User's Guide. For a printable PDF copy of this guide, click here. Note: The illustrations in this guide are for reference only. Although they may differ slightly from the actual product, the operating methods are the same unless otherwise
  • Epson DS-C330 | Users Guide - Page 8
    originals such as passports or booklets (DS-C490 only) using the straight path position. Note: For DS-C330 models, an optional passport carrier • Glass Surface Stain Detection When the Detect Glass Dirt setting is enabled (Epson Scan 2 Utility > Scanner Setting tab > Detect Glass Dirt), the scanner
  • Epson DS-C330 | Users Guide - Page 9
    original document. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings Position Related tasks Loading Passports Loading Booklets (DS-C490) Scanning in Epson Scan 2 Related topics Scanning with Document Capture Pro
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    Product Parts - Inside Optional Accessories and Replacement Parts Parent topic: Product Basics Product Parts - Front 1 Input tray extension 2 Input tray 3 ADF (Automatic Document Feeder) 4 Edge guides 10
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    originals ejected on the input tray side) 6 Input tray paper support button 7 Output tray paper support (supports originals ejected on the output tray side) 8 Output tray paper support button; press to raise the output tray paper support 1 Output tray; originals scanned in the vertical path position
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    Product Parts - Back 1 Scanner position selector Use to change the scanner position between vertical path and straight path. 2 Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted,
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    the U.S. or 800-807-7766 in Canada. Latin America: You can purchase optional accessories and replacement parts from an Epson authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest sales office as described in "Where to Get Help". Note: Availability
  • Epson DS-C330 | Users Guide - Page 14
    load one carrier sheet in the straight path position. With DS-C490, you can scan passports as is, but if you want to protect the passport while scanning, use a passport carrier sheet. With DS-C330, a passport carrier sheet is required when scanning passports. Note: Use only
  • Epson DS-C330 | Users Guide - Page 15
    Vertical path position When scanning multiple sheets of standard-size originals, or thin paper or receipts, pull the scanner position selector on the back of the product and tilt the scanner forward into the vertical path position. Note: When the scanner is changed to the vertical path position, the
  • Epson DS-C330 | Users Guide - Page 16
    In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner. Straight path position When scanning thick originals such as passports, pull the scanner position selector on the back of the product and tilt the scanner backward into the
  • Epson DS-C330 | Users Guide - Page 17
    Note: When the scanner is changed to the straight path position, the position light on the control panel turns on. In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner. Parent topic: Product Basics Related references Scanner
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    Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Parent topic: Product Basics Control Panel Buttons and Lights Buttons DS-C330 1 power button 2 stop button 3 start button 18
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    DS-C490 1 power button 2 slow mode button 3 stop button 4 start button 19
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    Lights DS-C330 1 ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping. Off: The scanner
  • Epson DS-C330 | Users Guide - Page 21
    DS-C490 1 ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, the Control Panel Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. 21
  • Epson DS-C330 | Users Guide - Page 22
    . • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Power Save tab. 3. Select the length of time after
  • Epson DS-C330 | Users Guide - Page 23
    Software The table below provides an overview of the software available for your product. You can download and install the necessary software from the Epson website using the instructions on the Start Here sheet. Note: An internet connection is required to obtain the product software. Software
  • Epson DS-C330 | Users Guide - Page 24
    Software Epson Software Updater Description Periodically checks for software updates and then notifies you and installs the software if an update is available. You can select the interval for update checks and make settings for receiving update notifications. In addition to
  • Epson DS-C330 | Users Guide - Page 25
    Follow the instructions here to Loading Large Originals Loading Long Paper Loading Booklets (DS-C490) Loading Passports Loading Multiple Sizes of Originals in at the end of this section. Scanner Position Description Supported Originals Vertical path position Use the vertical path position for
  • Epson DS-C330 | Users Guide - Page 26
    Supported Originals Straight path position Use the straight path position for scanning thick or long documents, envelopes, passports, cards, and other irregular size originals. • Large size originals (for DS Booklets (DS-C490 only) is affected by the originals ejecting • Passports (for DS-C330,
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    1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt the scanner forward. 27
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    2. Open the input tray. 28
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    3. Raise the input tray extension. 29
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    4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 30
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    6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown. 31
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    7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance. 32
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    you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at
  • Epson DS-C330 | Users Guide - Page 34
    fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it. 34
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    • If you are loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. If thicker paper does not eject properly, try placing the product on the edge of a table where the ejected originals can drop freely. Note: You can check
  • Epson DS-C330 | Users Guide - Page 36
    • If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray. 36
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    Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes 37
  • Epson DS-C330 | Users Guide - Page 38
    clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up. For envelopes
  • Epson DS-C330 | Users Guide - Page 39
    the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance. 39
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    8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing. When scanning thin originals
  • Epson DS-C330 | Users Guide - Page 41
    × 420 mm]) must be folded in half. You can scan both sides of the original and stitch the images together using Document Capture Pro or Epson Scan 2. Note: To combine the scanned images, open Document Capture Pro and click the Detailed Settings button on the Scan Settings screen. Then, select Double
  • Epson DS-C330 | Users Guide - Page 42
    Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 42
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    3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 43
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    is facing out, then place your original in the carrier sheet as shown. Flip the carrier sheet over before loading it in the input tray. • DS-C490: Fold the original in half so that the side to be scanned is facing out. 44
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    6. Load the folded original or the carrier sheet (DS-C330) in the input tray with page 1 facing up as shown, then guide it in until it meets resistance. 45
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    46
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    the edge guides to fit the edges of the original or the carrier sheet (DS-C330) so that there are no gaps. Otherwise, the original may skew. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Document Capture Pro, you can open the Epson Scan
  • Epson DS-C330 | Users Guide - Page 48
    1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 48
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    2. Open the input tray. 3. Raise the input tray extension. 49
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    4. Slide the input tray edge guides all the way out. 50
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    5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance. 51
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    When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original or the carrier sheet (DS-C330) so that there are
  • Epson DS-C330 | Users Guide - Page 53
    on the Scan Settings screen. You can scan long paper in the following resolutions: DS-C330: • 50 to 300 dpi: 15.5 to 120 inches (393.7 to 3048 mm) • 301 to 600 dpi: 15.5 inches (393.7 mm) or less DS-C490: • 50 to 200 dpi: 215 to 220 inches (5461 to 5588 mm) • 201
  • Epson DS-C330 | Users Guide - Page 54
    • 301 to 600 dpi: 53 inches (1346 mm) or less Parent topic: Loading Originals Loading Booklets (DS-C490) You can load small booklets into the scanner. Make sure the booklet meets the specifications before loading it. Note: You can scan A5-sized booklets
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    2. Open the input tray. 3. Raise the input tray extension. 55
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    4. Slide the input tray edge guides all the way out. 56
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    5. Load the original into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 57
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    Support turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Parent topic: Loading Originals Loading Passports You can load A5-sized For thicker passports, use an optional passport carrier sheet. (DS-C330 requires an optional passport carrier sheet for all passports). Make sure
  • Epson DS-C330 | Users Guide - Page 59
    1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 59
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    2. Open the input tray. 3. Raise the input tray extension. 60
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    4. Slide the input tray edge guides all the way out. 61
  • Epson DS-C330 | Users Guide - Page 62
    printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance (DS-C490). If you are using an optional passport carrier sheet (required for DS-C330), load the passport into the carrier sheet printed side up and with the thicker edge (the
  • Epson DS-C330 | Users Guide - Page 63
    63
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    is scratched or has been scanned more than 3,000 times. Use only the passport carrier sheet that is designed for your product. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew
  • Epson DS-C330 | Users Guide - Page 65
    DS-C490: 7. Support the top of the passport with your hand to prevent it from closing or falling out of the ADF. If the scanned images are affected by the originals ejecting below the product, try placing the product on the edge of a table where the ejected originals can drop freely. DS-C330: 65
  • Epson DS-C330 | Users Guide - Page 66
    DS-C490: Note: When scanning passports, select Passport as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Document Capture Pro, you can open the Epson the slow mode (DS-C490) button to see if that solves the problem. Note: You
  • Epson DS-C330 | Users Guide - Page 67
    Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen. 1. Make sure the scanner position light is off. Note: If the scanner
  • Epson DS-C330 | Users Guide - Page 68
    2. Open the input tray. 68
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    3. Raise the input tray extension. 69
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    4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the 70
  • Epson DS-C330 | Users Guide - Page 71
    printed sides are facing up and the leading edges are aligned in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original. 71
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    Epson Scan 2 allows you to preview the first side of your original. Load only the first original into the ADF, and then press the Preview button.
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    Paper type Plain paper Fine paper Recycled paper Paper size Legal (8.5 × 14 inches [216 × 356 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) A6 (4.1 ×
  • Epson DS-C330 | Users Guide - Page 74
    : 15.5 to 120 inches (393.7 to 3048 mm) (DS-C330) 15.5 to 220 inches (393.7 to 5588 mm) (DS-C490) Maximum lengths according to the scanning resolution: DS-C330: • 50 to 300 dpi: 120 inches (3048 mm) • 301 to 600 dpi: 30 inches (762 mm) DS-C490: • 50 to 200 dpi: 220 inches (5588 mm) • 201
  • Epson DS-C330 | Users Guide - Page 75
    1 For thin originals, extending the input and output tray paper supports is recommended Warning: Do not load the following types of originals directly a slightly expanded binding edge, use a passport carrier sheet (DS-C490). Caution: Be careful when loading the following types of originals
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    regularly. Scanning carbonless paper may reduce the service life of the rollers compared with scanning feeding speed using the slow mode button (DS-C490) when scanning wrinkled originals, and smooth out select Off as the Detect Double Feed setting in Epson Scan 2. • Labels or stickers must be firmly
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    1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 77
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    2. Open the input tray. 3. Raise the input tray extension. 78
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    4. Slide the input tray edge guides all the way out. 5. Load plastic or laminated cards (printed side up and long edge first) into the input tray horizontally, and slide them in until they meet resistance. 79
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    guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 7. Select the card type and turn off the Detect Double Feed setting on the Main Settings tab in Epson using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings
  • Epson DS-C330 | Users Guide - Page 81
    Paper type Paper size Plastic cards, embossed (ISO 7810 ID-1 compliant) 2.1 × 3.3 inches (54 × 85.6 mm) Plastic cards, standard (ISO 7810 ID-1 compliant) Laminated cards 4.7 × 5.9 inches (120 × 150 mm) or smaller Paper thickness 0.05 inch (1.24 mm) maximum Loading capacity 1 card (horizontal
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    Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 82
  • Epson DS-C330 | Users Guide - Page 83
    3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 83
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    5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8. 84
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    illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down. Make sure the
  • Epson DS-C330 | Users Guide - Page 86
    original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray. 86
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    7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 87
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    Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet. 88
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    , Paper Skew is automatically selected as the Correct Document Skew setting. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen. Special Original Specifications Parent topic: Loading Originals Related
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    Paper type Irregularly shaped originals (load only in a carrier sheet) Paper size Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm]) Originals that cannot be loaded directly into the scanner (such as paper that is wrinkled, torn, stapled, etc.) Letter (8.5 × 11 inches [216 × 279 mm]) Legal
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    2 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half 3 The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals 91
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    Windows) or Document Capture (Mac) and the scan job you have assigned to the button. Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner. 1. Load an original in your scanner. 2. Press the start button. The
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    Job Scan option in Document Capture Pro. You can save up to 30 scan jobs. Note: Settings may vary depending on the software version you search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and
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    You see a screen like this: 3. Click the Job Settings button. You see a screen like this: 94
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    4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder • Index: enable the index setting and choose
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    that contain specific scan settings and use the jobs when you scan from your product control panel or Document Capture. You can save up to 30 scan jobs. Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for
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    with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 11: Click , then search
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    You see an Epson Scan 2 window like this: 98
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    also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions
  • Epson DS-C330 | Users Guide - Page 100
    You see an Epson Scan 2 window like this: 100
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    Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list, if necessary
  • Epson DS-C330 | Users Guide - Page 102
    You see a window like this: 4. Select the size of your original from the Document Size menu. 5. If you want to change specific settings for the scan, click the Scan Settings button. Change any of the settings as necessary and click OK. For additional settings, click the Detailed Settings button on
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    Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list, if necessary
  • Epson DS-C330 | Users Guide - Page 104
    . See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. 104
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    You see a window like this: Note: You may need to select your product from the drop-down list. 3. Click the scan icon. 105
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    to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the
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    , download the Evernote application from the Evernote Corporation website and install it before scanning. 11. Depending on the destination you chose Scanning with Document Capture Pro or Document Capture Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced scanning
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    You see this window: 108
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    mode button before placing the original to slow down the scanning speed (DS-C490). 4. Select the Scanning Side setting that matches the sides of the that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a
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    17. Make sure the product is in the correct scanning position for the type of original. • For multiple sheets of standard-size originals, thin paper, or receipts, place the scanner in the vertical path position. • For special originals such as thick or long documents, passports, or plastic cards,
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    Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double- To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format,
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    the shadows with black or white. Remove Punch Holes Removes the shadows caused by holes on the edges of the original. Parent topic: Scanning in Epson Scan 2 112
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    by clicking the Detailed Settings button on the Scan Settings screen. Note: When using Epson Scan Smart, open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Customize to create a custom size. Select Booklets from the Scan Settings menu (DS-C490). 113
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    select Settings as the Document Size setting and either select the Scan laminated card checkbox or create a custom size. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the
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    . You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of detail captured
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    to a SharePoint Server or Cloud Service - Mac Parent topic: Starting a Scan Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images
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    You see a window like this: 4. Click Scan Settings > Detailed Settings. 117
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    You see an Epson Scan 2 window like this: 118
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    appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document. 12. Review and edit the scanned pages as
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    • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this: 4. Click the Job Settings button. 120
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    You see a window like this: 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 121
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    OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software. If you install your product software programs individually, be sure to also install this component if you want to perform OCR. 1. Load your
  • Epson DS-C330 | Users Guide - Page 123
    You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
  • Epson DS-C330 | Users Guide - Page 124
    Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Select the Simple Scan tab. You see a window like this: 4. If you want to select specific scan settings for
  • Epson DS-C330 | Users Guide - Page 125
    are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. 125
  • Epson DS-C330 | Users Guide - Page 126
    You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon. 126
  • Epson DS-C330 | Users Guide - Page 127
    to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the
  • Epson DS-C330 | Users Guide - Page 128
    the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. -in for Microsoft Office files. Select Yes and follow the on-screen instructions to download and install the plug-in to continue. 12. Click the Options button, select any
  • Epson DS-C330 | Users Guide - Page 129
    Scanning Special Projects Scanning to a SharePoint Server or Cloud Service - Windows You can use Document Capture Pro (Windows) to upload search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and
  • Epson DS-C330 | Users Guide - Page 130
    and click Complete when you are finished. Note: See the help information in Document Capture Pro for details. 7. Click one of the cloud server or service destination icons. You see the settings window. 8. Enter any required information to set up the destination. You may need to log in to your cloud
  • Epson DS-C330 | Users Guide - Page 131
    Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. Note: The screen shown may vary, depending on your OS version. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may
  • Epson DS-C330 | Users Guide - Page 132
    Destination icons to choose where to save your scanned file. (If you cannot see all of the icons, the service software may not be installed, the service may not be available on your platform, or you need to click the arrow next to the icons.) You see the Transfer Settings window. 6. Enter
  • Epson DS-C330 | Users Guide - Page 133
    the inside of the product every 5,000 scans. You can check the latest number of scans and set cleaning time notifications and alerts in the Epson Scan 2 Utility. By default, a notification is sent after every 5,000 scans. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the
  • Epson DS-C330 | Users Guide - Page 134
    Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path cover, hold the area
  • Epson DS-C330 | Users Guide - Page 135
    2. Wipe the rollers and plastic rollers with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. Be careful not to touch the antistatic brush when wiping the rollers. If the brush becomes bent it cannot eliminate static
  • Epson DS-C330 | Users Guide - Page 136
    4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. 136
  • Epson DS-C330 | Users Guide - Page 137
    5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order. 137
  • Epson DS-C330 | Users Guide - Page 138
    path cover, wipe it off with a soft, lint-free cloth. 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner
  • Epson DS-C330 | Users Guide - Page 139
    grease or some other hard-to-remove material, use a genuine Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes
  • Epson DS-C330 | Users Guide - Page 140
    Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple
  • Epson DS-C330 | Users Guide - Page 141
    cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller
  • Epson DS-C330 | Users Guide - Page 142
    the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller
  • Epson DS-C330 | Users Guide - Page 143
    15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the number of scans after cleaning. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and Transporting Your Product Related references Optional Accessories and
  • Epson DS-C330 | Users Guide - Page 144
    to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Maintenance tab
  • Epson DS-C330 | Users Guide - Page 145
    You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product 145
  • Epson DS-C330 | Users Guide - Page 146
    Replacing the Rollers Replace the roller assembly kit (A: separation roller, B: pickup roller) when the number of scans exceeds the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers. Note: Replace the rollers while the scanner is turned on. 1. Open the
  • Epson DS-C330 | Users Guide - Page 147
    2. Press down on the separation roller cover latch and pull up the cover to remove it. 147
  • Epson DS-C330 | Users Guide - Page 148
    3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product. 148
  • Epson DS-C330 | Users Guide - Page 149
    4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place. 149
  • Epson DS-C330 | Users Guide - Page 150
    5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly. 150
  • Epson DS-C330 | Users Guide - Page 151
    Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller. 151
  • Epson DS-C330 | Users Guide - Page 152
    7. Slide the pickup roller to the right and lift up to remove it. 152
  • Epson DS-C330 | Users Guide - Page 153
    8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned. 153
  • Epson DS-C330 | Users Guide - Page 154
    9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 154
  • Epson DS-C330 | Users Guide - Page 155
    10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Roller Counter Parent
  • Epson DS-C330 | Users Guide - Page 156
    it. • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications
  • Epson DS-C330 | Users Guide - Page 157
    You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for
  • Epson DS-C330 | Users Guide - Page 158
    2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray paper support is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path
  • Epson DS-C330 | Users Guide - Page 159
    If you need to move the scanner, carry it as shown here. Note: Make sure to disconnect all cables, stow the input and output tray paper supports, and place the scanner in the vertical path position. Parent topic: Cleaning and Transporting Your Product 159
  • Epson DS-C330 | Users Guide - Page 160
    may differ from the images in this guide, but the instructions are the same unless otherwise noted. Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Updating Applications and Firmware Resetting the Epson Scan 2 Settings Uninstall Your Product Software Where
  • Epson DS-C330 | Users Guide - Page 161
    Epson for support. • error • slow mode (DS-C490) The ready light is off and the following lights are on: • scanner position • error • slow mode (DS-C490 Rollers Cleaning Inside Your Product Solving Scanning Problems Check these solutions if you have problems scanning with your product. Product Does
  • Epson DS-C330 | Users Guide - Page 162
    and Power Off Timer settings in the Epson Scan 2 Utility. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off and • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it. • Check the status of the
  • Epson DS-C330 | Users Guide - Page 163
    sure the scanning software is installed. • Make sure the not support Windows Vista or Windows Server, so use Epson Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson
  • Epson DS-C330 | Users Guide - Page 164
    Capture Pro (Windows) or Document Capture (Mac), Epson Scan 2, and Epson Event Manager are installed. • Make sure the correct setting is assigned ready to scan. Parent topic: Solving Scanning Problems Paper Feeding Problems If you have problems feeding originals in your product, try these solutions
  • Epson DS-C330 | Users Guide - Page 165
    fewer originals at a time. • Load only originals that meet the specifications for your product. • Press the slow mode button to slow down the scanning speed (DS-C490). 165
  • Epson DS-C330 | Users Guide - Page 166
    scanned by the pickup roller. If the number of scans exceeds the pickup roller's service life (50,000 sheets), replace the roller assembly kit with a new one. Even Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting. Parent topic: Solving Scanning Problems
  • Epson DS-C330 | Users Guide - Page 167
    Paper Jam Problems If an original is jammed in the scanner, clear the jam according to the procedure for the scanner position. Note: Do not change the scanner
  • Epson DS-C330 | Users Guide - Page 168
    4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product. 168
  • Epson DS-C330 | Users Guide - Page 169
    6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner. 169
  • Epson DS-C330 | Users Guide - Page 170
    7. Close the scanner cover with both hands. Then, close the vertical path cover. 170
  • Epson DS-C330 | Users Guide - Page 171
    sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2. Remove all originals from the input tray. 3. Pull the lever to open
  • Epson DS-C330 | Users Guide - Page 172
    4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow. 172
  • Epson DS-C330 | Users Guide - Page 173
    sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the product frequently, try the following: • For originals with folds or that are curled, flatten
  • Epson DS-C330 | Users Guide - Page 174
    problem is not solved, try scanning the originals at each size separately, or scan the originals one by one. Align the edge guides to the width of the originals each time you load them. • Press the slow mode button to slow down the scanning speed (DS-C490 service Epson Scan 2 Utility. Start the Epson
  • Epson DS-C330 | Users Guide - Page 175
    the Paper Protection detection level in the Epson Scan 2 Utility (On-Medium is the default). • Turn the Paper Protection feature off in the Epson Scan 2 Utility (Scanner Setting > . • Make sure you align the edge guides with the original to avoid scanning at an angle. Parent topic: Solving Scanning
  • Epson DS-C330 | Users Guide - Page 176
    resolution. • Make sure you did not press the slow mode button to slow down the scanning speed (DS-C490). • The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner
  • Epson DS-C330 | Users Guide - Page 177
    level for Edge Enhancement or a higher level for Noise Reduction. Parent topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Scanned Characters are Blurry If characters in your scanned images are blurry, try these solutions
  • Epson DS-C330 | Users Guide - Page 178
    : Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Characters are not mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments. • Scan thermal paper
  • Epson DS-C330 | Users Guide - Page 179
    setting on the Advanced Settings tab. • Select a lower Resolution setting. Parent topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Uneven Colors Appear in Scanned Image If the scanner is subjected to strong light such as
  • Epson DS-C330 | Users Guide - Page 180
    Epson Scan 2, Document Capture Pro, or Document Capture. Note: DS-C330: The maximum paper length is 120 inches (3048 mm); select Customize to create a custom paper size. DS-C490 Solving Scanned Image Quality Problems Related tasks Scanning in Epson Scan 2 Cannot Solve Problems in the Scanned Image
  • Epson DS-C330 | Users Guide - Page 181
    Click Reset. Note: If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2). Parent topic: Solving Scanned Image Quality Problems Updating Applications and Firmware You may be able to solve certain problems and improve or add functions by updating the
  • Epson DS-C330 | Users Guide - Page 182
    -click the downloaded .exe file to start the Epson Firmware Updater. 4. Follow the on-screen instructions to update the firmware. Parent topic: Solving Problems Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions, you may need
  • Epson DS-C330 | Users Guide - Page 183
    Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall your scanner software and re-install it. Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.
  • Epson DS-C330 | Users Guide - Page 184
    services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems with your product. You can download utilities and documentation, get FAQs and troubleshooting
  • Epson DS-C330 | Users Guide - Page 185
    Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at latin.epson.com/support and select your product for solutions to common problems with your product. You can download utilities and documentation, get FAQs and troubleshooting
  • Epson DS-C330 | Users Guide - Page 186
    Then call: Country Argentina Bolivia* Brazil Chile Colombia Costa Rica Dominican Republic* Ecuador* El Salvador* Guatemala* Mexico Nicaragua* Panama* Paraguay Peru Uruguay Venezuela Telephone (54 11) 5167-0300 0800-288-37766 800-100-116 State capitals and metropolitan areas: 3004-6627 Other areas:
  • Epson DS-C330 | Users Guide - Page 187
    the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Problems 187
  • Epson DS-C330 | Users Guide - Page 188
    (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac Windows 8.x • Windows 7 • Windows Server 2008 or later Windows Server does not support Document Capture Pro. Parent topic: Technical Specifications Mac System Requirements To use your
  • Epson DS-C330 | Users Guide - Page 189
    the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin 9300 pixels at 600 dpi DS-C330: 2550 × 36000 pixels at 300 dpi DS-C490:2550 × 64500 pixels at 300 dpi DS-C330: Maximum 8.5 × 120 inches (215.9 × 3048 mm) DS-C490: Maximum 8.5 × 220 inches
  • Epson DS-C330 | Users Guide - Page 190
    in 1 dpi increments (when scanning with a computer) Color Depth Interface Light source Note: Available resolutions may vary depending on the scanning method. Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits
  • Epson DS-C330 | Users Guide - Page 191
    an option is installed. Rated DC input power supply voltage Rated DC input current Power consumption DC 24 V 1 A DS-C330: Operating: 10 approximate) Sleep mode: 1 W (approximate) Power off mode: 0.1 W (approximate) DS-C490: Operating: 13 W (approximate) Ready mode: 3.6 W (approximate) Sleep mode:
  • Epson DS-C330 | Users Guide - Page 192
    Rated frequency range Rated output power supply voltage Rated output current 50 to 60 Hz DC 24 V 1 A Parent topic: Technical Specifications Environmental Specifications Temperature Humidity (non-condensing) Operating conditions Operating: 41 to 95 °F (5 to 35 °C) Storage: -13 to 140 °F (-25 to
  • Epson DS-C330 | Users Guide - Page 193
    Parent topic: Technical Specifications 193
  • Epson DS-C330 | Users Guide - Page 194
    (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Restrictions on Copying Default Delay Times for Power Management for Epson Products Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety
  • Epson DS-C330 | Users Guide - Page 195
    repair the AC adapter by yourself except as specifically explained in the product's guides. • If damage occurs to the plug, replace the cord set or . • Unplug the product and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug is
  • Epson DS-C330 | Users Guide - Page 196
    service personnel under the following conditions: Liquid has entered the product; the product has been dropped or the case has been damaged; the product does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions
  • Epson DS-C330 | Users Guide - Page 197
    or otherwise attempt to derive the source code of any software included with this product. Parent topic: Notices Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of
  • Epson DS-C330 | Users Guide - Page 198
    if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN
  • Epson DS-C330 | Users Guide - Page 199
    any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration. c) Arbitration Fees
  • Epson DS-C330 | Users Guide - Page 200
    by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your
  • Epson DS-C330 | Users Guide - Page 201
    or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
  • Epson DS-C330 | Users Guide - Page 202
    THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material
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DS-C330/DS-C490 User's Guide