Epson DS-C480W Users Guide
Epson DS-C480W Manual
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- Epson DS-C480W | Users Guide - Page 1
DS-C480W User's Guide - Epson DS-C480W | Users Guide - Page 2
- Epson DS-C480W | Users Guide - Page 3
DS-C480W User's Guide ...11 Product Basics ...12 Product Features...12 Product Parts Locations ...15 Product Parts - Front ...16 Product Parts - Back...18 Product Parts - Inside ...19 Optional Accessories and Replacement Parts 19 Scanner the Control Panel 36 Setting Up Epson Connect Services 37 3 - Epson DS-C480W | Users Guide - Page 4
Changing the Sleep Timer Settings 38 Changing the Power Off Timer Settings 38 Available Software ...39 Using the Epson Smart Panel Mobile App 40 Loading Originals...41 Scanner Positions ...41 Loading Originals in the Input Tray...42 Loading Large Originals ...57 Loading Long Paper ...61 Loading - Epson DS-C480W | Users Guide - Page 5
Scan Jobs with Document Capture Pro - Windows 136 Adding and Assigning Scan Jobs with Document Capture - Mac 139 Starting a Scan Using the Epson Scan 2 Icon 140 Starting a Scan from a Scanning Program 142 Starting a Scan from a Smartphone or Tablet 144 Scanning with Document Capture Pro or - Epson DS-C480W | Users Guide - Page 6
as Separate Files - Windows 162 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 165 Saving a Scan as an Office Format File - Windows 166 Scanning to a SharePoint Server or Cloud Service - Windows 172 Scanning to a SharePoint Server or Cloud Service - Mac 174 Using Mopria Scan ... - Epson DS-C480W | Users Guide - Page 7
Your Product on a Secure Network 212 Configuring Protocols and Services in Web Config 212 Protocol Settings...213 Using a Digital Network 232 Using Epson Device Admin Configuration Software 233 Solving Problems ...234 Product Status Messages ...234 Solving Scanning Problems ...236 Product Does - Epson DS-C480W | Users Guide - Page 8
Correctly 238 Cannot Start Epson Scan 2 ...239 Cannot Start Document Capture Pro (Windows) or Document Capture (Mac 239 Paper Feeding Problems...240 Paper Jam Problems ...242 Paper Protection Does Not Work Correctly 251 Scanning is Slow ...251 Cannot Send Scans to a Cloud Service 252 Cannot Send - Epson DS-C480W | Users Guide - Page 9
275 Wireless Connection Safety Instructions 278 Notes on the Administrator Password 278 Restrictions on Copying ...279 Default Delay Times for Power Management for Epson Products 280 Binding Arbitration and Class Waiver 280 Trademarks ...283 Copyright Notice...283 libTIFF Software Acknowledgment - Epson DS-C480W | Users Guide - Page 10
- Epson DS-C480W | Users Guide - Page 11
DS-C480W User's Guide Welcome to the DS-C480W User's Guide. For a printable PDF copy of this guide, click here. Note: The illustrations in this guide are for reference only. Although they may differ slightly from the actual product, the operating methods are the same unless otherwise noted. 11 - Epson DS-C480W | Users Guide - Page 12
Scanner Position Using the Control Panel Using Power Saving Settings Available Software Using the Epson . Note: Epson Smart Panel only supports passport scanning. With Epson Scan 2, you destination (such as a network folder, email, cloud service, or external USB drive) using the Scan to options - Epson DS-C480W | Users Guide - Page 13
using the Document Capture Pro software installed on your computer. Save images to an external USB drive connected Scan to USB Drive to the scanner Send images directly from the scanner to a cloud service Scan to Cloud Send scanned images to cloud services such as Evernote, Google Drive, and - Epson DS-C480W | Users Guide - Page 14
the original and the scanner position does not match Note: Some feed errors may not be accurately detected. If detection does not work correctly, try changing the to stop operations when a double feed is detected (Epson Scan 2 Utility > Scanner Setting tab > Double Feed Stop Timing). Select Immediate - Epson DS-C480W | Users Guide - Page 15
data to your device, or upload it to a cloud service or FTP server. You can also make Wi-Fi settings and troubleshoot errors directly from your smart device. Parent topic: Product Basics Related references Scanner Position Related tasks Loading Passports Loading Booklets Scanning to a Connected - Epson DS-C480W | Users Guide - Page 16
Product Parts - Front 1 Input tray extension 2 Input tray 3 ADF (Automatic Document Feeder) 4 Edge guides 5 Input tray paper support 6 Input tray paper support button 7 Output tray paper support 16 - Epson DS-C480W | Users Guide - Page 17
8 Output tray paper support button 1 Output tray 2 Vertical path cover 3 Output slot 4 Control panel 5 Security slot Parent topic: Product Parts Locations 17 - Epson DS-C480W | Users Guide - Page 18
position between vertical path and straight path. 2 Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted, bent, tangled or otherwise damaged. 3 - Epson DS-C480W | Users Guide - Page 19
Product Parts - Inside 1 Scanner cover 2 Separation roller 3 Pickup roller Parent topic: Product Parts Locations Optional Accessories and Replacement Parts You can purchase optional accessories and replacement parts at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase - Epson DS-C480W | Users Guide - Page 20
See the link at the end of this section for more information on scanner positions used for various types of originals. Caution: Be careful not to pinch your fingers or any cables when you change the position of the scanner, otherwise injury or damage may occur. Vertical path position When scanning - Epson DS-C480W | Users Guide - Page 21
the LCD screen. In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner. Straight path position When scanning thick originals such as passports, pull the scanner position selector on the back of the product and tilt the - Epson DS-C480W | Users Guide - Page 22
When the scanner is changed to the straight path position, the straight path icon appears on the LCD screen. In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner. Parent topic: Product Basics Related references Scanner Positions - Epson DS-C480W | Users Guide - Page 23
via USB Setting Direct Power On Changing Regular Cleaning Alert Settings Changing Roller Replacement Alert Settings Setting a Password and Locking the Control Panel Setting Up Epson Connect Services Parent topic: Product Basics 23 - Epson DS-C480W | Users Guide - Page 24
Control Panel Buttons and Lights 1 LCD screen 2 ready light; indicates the status of the product 3 power button; turns the product on and off 4 home button; displays the home screen 5 help button; displays the help screen Parent topic: Using the Control Panel 24 - Epson DS-C480W | Users Guide - Page 25
LCD Screen 1 Displays status information; select an icon to check its status or adjust its settings 2 Menu options 3 Displays the presets list; load your presets and register new presets 4 Select to view additional menu options 5 Select a tab to view different options and settings 6 Setting options - Epson DS-C480W | Users Guide - Page 26
is in the vertical path position. Displayed when the scanner is in the straight path position. Displays the previous screen. Displays additional information or instructions; select the icon to display the information. There is a problem with the indicated setting; select the icon for information - Epson DS-C480W | Users Guide - Page 27
Slide your finger across the screen to move items To change a setting, tap anywhere on the setting. To enter a value in a field, tap the field to display the on-screen keyboard. Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow these guidelines to enter characters - Epson DS-C480W | Users Guide - Page 28
Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button on the control panel to display the help screen. 2. Select How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson DS-C480W | Users Guide - Page 29
or change this setting, contact your administrator for assistance. To register presets using Web Config, select Presets on the Scan tab and follow the instructions on the screen. You can register the current scan settings by selecting the presets icon on the start scanning screen. 1. Select the home - Epson DS-C480W | Users Guide - Page 30
3. Select a icon. 4. Select the scanning option you want to register as a preset. 30 - Epson DS-C480W | Users Guide - Page 31
Register icon to register the preset. Note: For the Scan to Computer option, select the computer on which Document Capture Pro is installed, and then select a registered job. This option is available only for a computer connected over a network. 6. Enter the following settings: • Name: Enter a name - Epson DS-C480W | Users Guide - Page 32
. 3. Select Sounds. 4. Do one of the following: • To mute all control panel sounds, turn the Button Press setting off. • To adjust the sound level for scanner errors, select Error Tone and tap the icons to select the desired level. 5. Select OK to exit. Parent topic: Using the Control Panel 32 - Epson DS-C480W | Users Guide - Page 33
Changing LCD Screen Language You can change the language used on the LCD screen. 1. Select the home icon, if necessary. 2. Select Settings > Basic Settings. 3. Scroll down and select Language. 4. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time Select the current - Epson DS-C480W | Users Guide - Page 34
12. Use the + and - buttons to enter the time difference between your time zone and UTC (Coordinated Universal Time), then select OK. Parent topic: Using the Control Panel Changing the Keyboard Layout You can change the layout of the keyboard on the control panel. 1. Select the home icon, if - Epson DS-C480W | Users Guide - Page 35
Cleaning Alert Settings. 3. Do the following: • Set the Warning Alert Setting to On to receive a notification when it is time to clean inside the scanner. • On the Count Alert Setting screen, use the + and - icons to change the number of scans before the notification appears. 4. Select OK to exit - Epson DS-C480W | Users Guide - Page 36
to change it. If you forget the password or inadvertently set it, contact Epson for assistance. • Start-up Screen • Basic Settings • Scanner Settings • User Settings • Network Settings • Web Service Settings • Contacts Manager • System Administration • Reset the Number of Scans • Roller Replacement - Epson DS-C480W | Users Guide - Page 37
> System Administration > Admin Settings > Lock Setting > Off. Parent topic: Using the Control Panel Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 37 - Epson DS-C480W | Users Guide - Page 38
1. Select the home icon, if necessary. 2. Select Settings. 3. Select Web Service Settings. 4. Select Epson Connect Services. 5. Select Register. 6. Follow the instructions on the screen to activate your product's email address. Parent topic: Using the Control Panel Using Power Saving Settings Your - Epson DS-C480W | Users Guide - Page 39
product. You can download and install the necessary software from the Epson website using the instructions on the Start Here sheet. software help for detailed information on using the application. Scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, - Epson DS-C480W | Users Guide - Page 40
updates, also allows you to update product firmware and previously installed applications, and install additional software that is compatible with your product. Pre-installed software that allows you to access your scanner from a web browser via a network, and perform administrative functions such - Epson DS-C480W | Users Guide - Page 41
position used for various types of originals. For details on how to change the scanner position, see the link at the end of this section. Scanner Position Description Supported Originals Vertical path position Use the vertical path position for scanning thin paper, receipts, or multiple sheets - Epson DS-C480W | Users Guide - Page 42
Scanner Position Description Supported Originals Straight path position Use the straight path position for straight path position, make sure there is enough • Laminated cards space in front of the scanner for the • Booklets ejected originals. If the scanned image • Passports is affected by - Epson DS-C480W | Users Guide - Page 43
1. Make sure the vertical path position icon is displayed. Note: If the straight path position icon is displayed, pull the position selector to the right and tilt the scanner forward. 43 - Epson DS-C480W | Users Guide - Page 44
2. Open the input tray. 44 - Epson DS-C480W | Users Guide - Page 45
3. Raise the input tray extension. 45 - Epson DS-C480W | Users Guide - Page 46
4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 46 - Epson DS-C480W | Users Guide - Page 47
6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown. 47 - Epson DS-C480W | Users Guide - Page 48
7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance. 48 - Epson DS-C480W | Users Guide - Page 49
you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at - Epson DS-C480W | Users Guide - Page 50
fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it. 50 - Epson DS-C480W | Users Guide - Page 51
loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original can drop freely. Note: You can check the scanner position on the LCD screen. If the straight path icon is displayed, the scanner is in the correct position. If the vertical path - Epson DS-C480W | Users Guide - Page 52
• If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray. 52 - Epson DS-C480W | Users Guide - Page 53
Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes 53 - Epson DS-C480W | Users Guide - Page 54
load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up. For envelopes with the flap - Epson DS-C480W | Users Guide - Page 55
the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance. 55 - Epson DS-C480W | Users Guide - Page 56
8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing. When scanning thin originals - Epson DS-C480W | Users Guide - Page 57
before loading it. Also make sure there is enough space in front of the scanner for the ejected originals. Note: Originals larger than A3 (11.7 × 16.5 original and stitch the images together using Document Capture Pro or Epson Scan 2. Note: To combine the scanned images, select Double-Sidedas the - Epson DS-C480W | Users Guide - Page 58
Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 58 - Epson DS-C480W | Users Guide - Page 59
3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 59 - Epson DS-C480W | Users Guide - Page 60
5. Fold the original in half so that the side to be scanned is facing out. 6. Load the folded original in the input tray with page 1 facing up as shown, then guide it in until it meets resistance. 60 - Epson DS-C480W | Users Guide - Page 61
7. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the - Epson DS-C480W | Users Guide - Page 62
1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 62 - Epson DS-C480W | Users Guide - Page 63
2. Open the input tray. 3. Raise the input tray extension. 63 - Epson DS-C480W | Users Guide - Page 64
4. Slide the input tray edge guides all the way out. 64 - Epson DS-C480W | Users Guide - Page 65
5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance. 65 - Epson DS-C480W | Users Guide - Page 66
When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 66 - Epson DS-C480W | Users Guide - Page 67
Note: Support the original with both hands to prevent it from skewing while scanning. 7. Specify the paper size in the Epson Scan 2 window. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen. The table - Epson DS-C480W | Users Guide - Page 68
WSD option 100 dpi 300 dpi Scan with Epson Smart Panel 200 dpi 300 dpi 600 dpi Maximum Length 36 inches (914.4 mm) 15.5 inches (393.7 mm) long paper is not supported Parent topic: Loading Originals Loading Booklets You can load small booklets into the scanner. Make sure the booklet meets the - Epson DS-C480W | Users Guide - Page 69
Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 69 - Epson DS-C480W | Users Guide - Page 70
3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 70 - Epson DS-C480W | Users Guide - Page 71
5. Load the original into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 71 - Epson DS-C480W | Users Guide - Page 72
7. Support the top of the booklet with your hand to prevent it from select Booklets as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Parent topic: Loading Originals Loading Passports You can load A5-sized passports that are less than 0.20 - Epson DS-C480W | Users Guide - Page 73
1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 73 - Epson DS-C480W | Users Guide - Page 74
2. Open the input tray. 3. Raise the input tray extension. 74 - Epson DS-C480W | Users Guide - Page 75
4. Slide the input tray edge guides all the way out. 75 - Epson DS-C480W | Users Guide - Page 76
5. Load the passport into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. If you are using an optional passport carrier sheet, load the passport into the carrier sheet printed side up - Epson DS-C480W | Users Guide - Page 77
77 - Epson DS-C480W | Users Guide - Page 78
times. Use only the passport carrier sheet that is designed for your product. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 7. Support the top of the passport with your hand to prevent it from closing or falling out - Epson DS-C480W | Users Guide - Page 79
Note: When scanning passports, select Passport as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Parent topic: Loading Originals Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes, paper types, and - Epson DS-C480W | Users Guide - Page 80
Note: If the straight path position icon is displayed, pull the position selector to the right and tilt the scanner forward. 2. Open the input tray. 80 - Epson DS-C480W | Users Guide - Page 81
3. Raise the input tray extension. 81 - Epson DS-C480W | Users Guide - Page 82
4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the 82 - Epson DS-C480W | Users Guide - Page 83
printed sides are facing up and the top edges are slightly angled in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original. 83 - Epson DS-C480W | Users Guide - Page 84
Epson Scan 2 allows you to preview the first side of your original. Load only the first original into the ADF, and then press the Preview button. The preview window opens, the previewed image is displayed, and the page is ejected from the scanner. Replace the ejected page together with the rest of - Epson DS-C480W | Users Guide - Page 85
Paper type Plain paper Fine paper Recycled paper Long paper Paper business cards Paper size Paper weight Loading capacity Legal (8.5 × 14 inches [216 × 356 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) A5 (5.8 × 8.2 - Epson DS-C480W | Users Guide - Page 86
receipt 1 For thin originals, extending the input and output tray paper supports is recommended Warning: Do not load the following types of originals directly in the scanner, or they may be damaged or may damage the scanner: • Photos • Booklets or passports that are thicker than 0.19 inches (5 mm - Epson DS-C480W | Users Guide - Page 87
the scanner. Make sure you clean the pickup roller and the separation rollers regularly. Scanning carbonless paper may reduce the service life on the control panel, or select Off as the Detect Double Feed setting in Epson Scan 2. • Labels or stickers must be firmly adhered to the scanned original - Epson DS-C480W | Users Guide - Page 88
1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 88 - Epson DS-C480W | Users Guide - Page 89
2. Open the input tray. 3. Raise the input tray extension. 89 - Epson DS-C480W | Users Guide - Page 90
4. Slide the input tray edge guides all the way out. 5. Load plastic or laminated cards (printed side up and long edge first) into the input tray horizontally, and slide them in until they meet resistance. 90 - Epson DS-C480W | Users Guide - Page 91
load plastic cards vertically. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 7. Select the card type and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: If you do not disable - Epson DS-C480W | Users Guide - Page 92
envelopes. Make sure the originals meet the specifications for special originals before loading them. Note: Make sure there is enough space in front of the scanner for the ejected originals. 1. Make sure the straight path position icon is displayed. 92 - Epson DS-C480W | Users Guide - Page 93
Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 93 - Epson DS-C480W | Users Guide - Page 94
3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 94 - Epson DS-C480W | Users Guide - Page 95
5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8. 95 - Epson DS-C480W | Users Guide - Page 96
illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down. Make sure the - Epson DS-C480W | Users Guide - Page 97
original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray. 97 - Epson DS-C480W | Users Guide - Page 98
7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 98 - Epson DS-C480W | Users Guide - Page 99
Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet. 99 - Epson DS-C480W | Users Guide - Page 100
Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan envelopes, or large, thick, or folded originals that meet these specifications in your scanner. Paper type Large originals (plain paper, fine paper, or recycled paper) - Epson DS-C480W | Users Guide - Page 101
only in a carrier sheet) Paper size Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm]) Originals that cannot be loaded directly into the scanner (such as paper that is wrinkled, torn, stapled, etc.) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm])1 A2 (16.5 × 23 - Epson DS-C480W | Users Guide - Page 102
2 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half 3 The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals 102 - Epson DS-C480W | Users Guide - Page 103
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Network Security Recommendations may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better - Epson DS-C480W | Users Guide - Page 104
Connecting to an Existing Wi-Fi Network You can set up your product to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router 3 Computer with a wireless interface 104 - Epson DS-C480W | Users Guide - Page 105
the Epson website. The installer program guides you through network setup. 1. Select the home icon, if necessary. 2. Press the icon. 3. Select Router. 4. Select Start Setup or Change Settings. 5. Select Wi-Fi Setup Wizard. 6. Select the name of your wireless network or select Enter Manually to - Epson DS-C480W | Users Guide - Page 106
another device without requiring a wireless router. In Wi-Fi Direct (Simple AP) Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless devices 106 - Epson DS-C480W | Users Guide - Page 107
a Mobile Device You can connect a mobile device directly to the product without a wireless router or access point. Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the product. 1. Select the home icon, if necessary. 2. Press the icon. 3. Select Wi - Epson DS-C480W | Users Guide - Page 108
SSID and password that appear. Computers and wireless devices can now access your scanner using the new network name and password. Parent topic: Wi-Fi Direct from a Smart Device Using Epson Smart Panel You can use the Epson Smart Panel app to connect your Epson product to a wireless network or - Epson DS-C480W | Users Guide - Page 109
to a wireless network • The Epson Smart Panel app installed on the device • The wireless network scanner to the wireless network again and then select Connect to Existing Product in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions - Epson DS-C480W | Users Guide - Page 110
Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your network connection or Change Settings to change the settings. 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure you press Start Setup within two minutes - Epson DS-C480W | Users Guide - Page 111
to Connect to a Network If you have a WPS-enabled wireless router that supports PIN mode, you can use Wi-Fi Protected Setup (WPS) PIN mode to manually configure your product to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson - Epson DS-C480W | Users Guide - Page 112
to the Apps screen and select Epson Scan 2 Utility. • Windows 7: Click > All Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Select Settings from the Scanner drop-down list. You see a screen - Epson DS-C480W | Users Guide - Page 113
, and click Add. 5. Click OK to check the connection. You see a confirmation message. 6. Click OK to save your settings and close the Epson Scan 2 Utility. Determining the Product's IP Address Parent topic: Wi-Fi Networking Related tasks Selecting Wireless Network Settings from the Control Panel 113 - Epson DS-C480W | Users Guide - Page 114
Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email - Epson DS-C480W | Users Guide - Page 115
Port - Number Description Selects the authentication method for the scanner to access the mail server. SMTP AUTH: Authenticates on the outgoing mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving mail - Epson DS-C480W | Users Guide - Page 116
. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website. 4. Follow the instructions in the installer to setup a Wi-Fi connection. Parent topic: Changing or Updating Network Connections Related tasks - Epson DS-C480W | Users Guide - Page 117
Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. 1. Select the home icon, if necessary. 2. Press the icon. 3. Select Router. 4. Select Change Settings. 5. Select Others. 6. Select - Epson DS-C480W | Users Guide - Page 118
Mac). Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from or Document Capture (Mac). 1. Make sure you installed the product software and connected the product to your computer or network. Note - Epson DS-C480W | Users Guide - Page 119
sends your scanned files to a destination that you have registered with Epson Connect. • Email lets you send scanned files through a pre-defined Web Services for Devices) port on your computer (the port is set up automatically on Windows 11, Windows 10, and Windows 8.x). 5. Follow the instructions in - Epson DS-C480W | Users Guide - Page 120
Scanning to an External USB Device You can scan an original and save the scanned image to an external USB device. 1. Place your original on the product for scanning. 2. Select the home icon, if necessary. 3. Insert a USB device into the product's external interface USB port. Note: Your USB device - Epson DS-C480W | Users Guide - Page 121
and saves the scanned file to the external USB device. 9. After you finish working with the USB device, pull it out of the external interface USB port. data on the external USB device may be lost or corrupted. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the - Epson DS-C480W | Users Guide - Page 122
file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Scanning Using Presets Setting Up Epson Connect Services Related topics Loading Originals Scanning to Email You can scan an original and email the scanned file using your product's control - Epson DS-C480W | Users Guide - Page 123
1. Place your original on the product for scanning. 2. Select the home icon, if necessary. 3. Select Email. 4. Select a destination on the Recipient tab. 5. Do one of the following: • To enter the email address directly, select Keyboard, enter an email address, and select OK. • To select a contact - Epson DS-C480W | Users Guide - Page 124
the product software and connected the product to your computer or network. Note: Restart your computer after installing the product software to enable scanning from the control panel. 2. Place your original on the product for scanning. 3. Select the home icon, if necessary. 4. Select - Epson DS-C480W | Users Guide - Page 125
• To detect dirt on the glass surface inside the product, select Glass Dirt Detection and select the setting you want to use. 9. Select the icon to view the job settings. 10. Select the start icon to start scanning. Document Capture Pro opens and your product scans the original and sends the scanned - Epson DS-C480W | Users Guide - Page 126
Option File Format Scanning Side Resolution Original Size Text Enhancement Rotation Density Available settings Description PDF (Single Page) PDF (Multi Page) PDF/A (Single Page) PDF/A (Multi Page) Select whether to save all originals as one file (multi-page) or save each original separately ( - Epson DS-C480W | Users Guide - Page 127
Option Remove Background Remove Shadow Available settings Varying levels Off On Correct Document Skew Off On Skip Blank Pages Off On Description Select the darkness of the background Erase the shadows that appear in the center of a document when scanning a book (Center) or the shadows that - Epson DS-C480W | Users Guide - Page 128
to your product's Contacts list. Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected your product and computer to the same network. Note: If you are - Epson DS-C480W | Users Guide - Page 129
this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name. After changing the name, restart - Epson DS-C480W | Users Guide - Page 130
Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 10. Select the Index Word field, use the keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. (This field is optional.) 11. Do the following as - Epson DS-C480W | Users Guide - Page 131
browser. Before you begin, make a note of the IP address or host name of the scanner so you can enter it in these steps. Select Settings > Network Settings > Network Status on you start Web Config; this is not a problem. Depending on your browser, select the option to view the web page anyway. 131 - Epson DS-C480W | Users Guide - Page 132
: • Name: The name to display in your product's contact list. • Index Word: Enter a word to identify this entry when searching for it (up to 30 characters). This field is optional. • Assign to Frequent Use: If you want to identify the contact as a frequently used address, select On. This makes it - Epson DS-C480W | Users Guide - Page 133
• Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the product and FTP server. • Port Number: For FTP locations, enter the port number. • Proxy Server Settings: Select whether or not to use a proxy server. 10. Click Apply. After a moment, you see a message - Epson DS-C480W | Users Guide - Page 134
(Windows 7) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 4. Locate your product on the Network screen, right-click it, and select Install. 5. When you see the User Account Control screen, click Continue. Note - Epson DS-C480W | Users Guide - Page 135
from the product control panel using WSD (Web Services for Devices) for network scanning in Windows. Note: To use this feature on Windows 7, you must first set up WSD on the computer. See Windows help for instructions. 1. Make sure you installed the product software and connected the product to - Epson DS-C480W | Users Guide - Page 136
Job Scan option in Document Capture Pro. You can save up to 30 scan jobs. Note: Settings may vary depending on the software version you search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and - Epson DS-C480W | Users Guide - Page 137
You see a screen like this: 3. Click the Job Settings button. You see a screen like this: 137 - Epson DS-C480W | Users Guide - Page 138
4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder • Index: enable the index setting and choose - Epson DS-C480W | Users Guide - Page 139
that contain specific scan settings and use the jobs when you scan from your product control panel or Document Capture. You can save up to 30 scan jobs. Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for - Epson DS-C480W | Users Guide - Page 140
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 11: Click , then search - Epson DS-C480W | Users Guide - Page 141
You see an Epson Scan 2 window like this: 141 - Epson DS-C480W | Users Guide - Page 142
also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions - Epson DS-C480W | Users Guide - Page 143
You see an Epson Scan 2 window like this: 143 - Epson DS-C480W | Users Guide - Page 144
Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. Note: Epson Smart Panel does not support the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks Using the Epson Smart Panel Mobile App - Epson DS-C480W | Users Guide - Page 145
Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list, if necessary. 3. Select the Simple Scan tab. You see a window like - Epson DS-C480W | Users Guide - Page 146
select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list, if necessary. 3. Select the Job Scan tab. 146 - Epson DS-C480W | Users Guide - Page 147
. See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. 147 - Epson DS-C480W | Users Guide - Page 148
You see a window like this: Note: You may need to select your product from the drop-down list. 3. Click the scan icon. 148 - Epson DS-C480W | Users Guide - Page 149
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the - Epson DS-C480W | Users Guide - Page 150
captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps. 9. Check the scanned application from the Evernote Corporation website and install it before scanning. 11. Depending on Pro or Document Capture Scanning in Epson Scan 2 Epson Scan 2 gives you access to - Epson DS-C480W | Users Guide - Page 151
You see this window: 151 - Epson DS-C480W | Users Guide - Page 152
) and enter a value to set the number of minutes before the scanner exits Automatic Feeding Mode. 4. Select the Scanning Side setting that matches that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a - Epson DS-C480W | Users Guide - Page 153
sheets of standard-size originals, thin paper, or receipts, place the scanner in the vertical path position. • For special originals such as thick or long documents, passports, or plastic cards, place the scanner in the straight path position. 18. Click Scan. The product scans - Epson DS-C480W | Users Guide - Page 154
Scanner Positions Related tasks Loading Originals in the Input Tray Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select - Epson DS-C480W | Users Guide - Page 155
the shadows with black or white. Remove Punch Holes Removes the shadows caused by holes on the edges of the original. Parent topic: Scanning in Epson Scan 2 155 - Epson DS-C480W | Users Guide - Page 156
2 screen by clicking the Detailed Settings button on the Scan Settings screen. Note: When using Epson Scan Smart, open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Type of original Envelope Plastic card Carrier sheet Passport/Passport carrier sheet - Epson DS-C480W | Users Guide - Page 157
select Settings as the Document Size setting and either select the Scan laminated card checkbox or create a custom size. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the - Epson DS-C480W | Users Guide - Page 158
. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of detail captured - Epson DS-C480W | Users Guide - Page 159
to a SharePoint Server or Cloud Service - Mac Parent topic: Starting a Scan Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images - Epson DS-C480W | Users Guide - Page 160
You see a window like this: 4. Click Scan Settings > Detailed Settings. 160 - Epson DS-C480W | Users Guide - Page 161
You see an Epson Scan 2 window like this: 161 - Epson DS-C480W | Users Guide - Page 162
appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document. 12. Review and edit the scanned pages as - Epson DS-C480W | Users Guide - Page 163
• Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this: 4. Click the Job Settings button. 163 - Epson DS-C480W | Users Guide - Page 164
You see a window like this: 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 164 - Epson DS-C480W | Users Guide - Page 165
to also install this component if you want to perform OCR. 1. Load your original in the product for scanning. 2. Start Epson Scan 2. 3. Select your scan settings. 4. Click Preview and adjust the area you want to scan, if necessary. 5. Reload the ejected original in the scanner. 6. Select Searchable - Epson DS-C480W | Users Guide - Page 166
You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties. - Epson DS-C480W | Users Guide - Page 167
Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 3. Select the Simple Scan tab. You see a window like this: 4. If you want to select specific scan settings for - Epson DS-C480W | Users Guide - Page 168
are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. 168 - Epson DS-C480W | Users Guide - Page 169
You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon. 169 - Epson DS-C480W | Users Guide - Page 170
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the - Epson DS-C480W | Users Guide - Page 171
You may have to close the Epson Scan 2 window to view your current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps. 9. Check the scanned images Select Yes and follow the on-screen instructions to download and install the plug-in to continue. 12. Click - Epson DS-C480W | Users Guide - Page 172
Scanning Special Projects Scanning to a SharePoint Server or Cloud Service - Windows You can use Document Capture Pro (Windows) to upload search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and - Epson DS-C480W | Users Guide - Page 173
and click Complete when you are finished. Note: See the help information in Document Capture Pro for details. 7. Click one of the cloud server or service destination icons. You see the settings window. 8. Enter any required information to set up the destination. You may need to log in to your cloud - Epson DS-C480W | Users Guide - Page 174
Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. Note: The screen shown may vary, depending on your OS version. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may - Epson DS-C480W | Users Guide - Page 175
(If you cannot see all of the icons, the service software may not be installed, the service may not be available on your platform, or you need here (Canada). Some Amazon Fire tablets also use the Mopria Scan Service. 1. Connect your Epson product to your wireless network. See the link at the end of - Epson DS-C480W | Users Guide - Page 176
with AirPrint AirPrint enables instant scanning from a Mac without the need to install drivers or download software. Note: You can only scan using AirPrint on a macOS system. The iOS operating system does not support scanning with AirPrint. 1. Load your originals. 2. Connect the product to the same - Epson DS-C480W | Users Guide - Page 177
Your Product To keep your product working at its best, you should clean open the product's outer case. 1. Turn off the scanner and unplug the AC adapter. 2. Disconnect any connected cables notifications and alerts on the control panel or in the Epson Scan 2 Utility. By default, a notification is - Epson DS-C480W | Users Guide - Page 178
Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path - Epson DS-C480W | Users Guide - Page 179
static electricity, and this may cause the output originals to stick to each other. 3. Open the input tray, and pull the lever to open the scanner cover. 179 - Epson DS-C480W | Users Guide - Page 180
4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water. 180 - Epson DS-C480W | Users Guide - Page 181
5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order. 181 - Epson DS-C480W | Users Guide - Page 182
the vertical path cover, wipe it off with a soft, lint-free cloth. 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the - Epson DS-C480W | Users Guide - Page 183
or some other hard-to-remove material, use a genuine Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes or hard tools to clean the scanner glass. Any scratches on the glass may affect the scan - Epson DS-C480W | Users Guide - Page 184
Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple - Epson DS-C480W | Users Guide - Page 185
cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller - Epson DS-C480W | Users Guide - Page 186
the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller - Epson DS-C480W | Users Guide - Page 187
15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the roller counter. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and - Epson DS-C480W | Users Guide - Page 188
the Number of Scans After Cleaning Reset the number of scans using the Epson Scan2 Utility after regular cleaning. Note: To reset the number of scans from the control panel, select the home icon and select > Scanner Maintenance > Regular Cleaning > Reset the Number of Scans > Yes. 1. Make sure the - Epson DS-C480W | Users Guide - Page 189
You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product 189 - Epson DS-C480W | Users Guide - Page 190
the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers. Note: Replace the rollers while the scanner is turned on. 1. Open the input tray, and pull the lever to the right to open the - Epson DS-C480W | Users Guide - Page 191
2. Press down on the separation roller cover latch and pull up the cover to remove it. 191 - Epson DS-C480W | Users Guide - Page 192
3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product. 192 - Epson DS-C480W | Users Guide - Page 193
4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place. 193 - Epson DS-C480W | Users Guide - Page 194
5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly. 194 - Epson DS-C480W | Users Guide - Page 195
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller. 195 - Epson DS-C480W | Users Guide - Page 196
7. Slide the pickup roller to the right and lift up to remove it. 196 - Epson DS-C480W | Users Guide - Page 197
8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned. 197 - Epson DS-C480W | Users Guide - Page 198
9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 198 - Epson DS-C480W | Users Guide - Page 199
10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the - Epson DS-C480W | Users Guide - Page 200
> Roller Replacement > Reset the Number of Scans > Yes. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: • Windows 11: Click , then search for Epson Scan 2 Utility and select it. • Windows 10: Click and select - Epson DS-C480W | Users Guide - Page 201
You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for - Epson DS-C480W | Users Guide - Page 202
2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path position. 202 - Epson DS-C480W | Users Guide - Page 203
Note: When carrying the scanner, hold it as shown here. 5. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Product 203 - Epson DS-C480W | Users Guide - Page 204
Administering Your Product Follow the instructions in these sections to configure your product's administrator Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Check your product's network status on the LCD screen (Settings > - Epson DS-C480W | Users Guide - Page 205
Information Restricting Features Available for Users Follow the instructions in these sections to restrict users from using password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab. 2. Select Change - Epson DS-C480W | Users Guide - Page 206
the administrator password you set. If you forget your password, you will not be able to reset it and you will need to contact Epson. 5. Click OK. Note: To restore the administrator password to the default value, select Restore Default Settings on the Change Administrator Password screen. Parent - Epson DS-C480W | Users Guide - Page 207
Web Config and select the Scan tab. 2. Select Network Scan. 3. Under Epson Scan 2, deselect the Enable scanning check box. 4. Click Next. 5. Click Utility Disabling WSD Scan If you do not want your computer to configure the scanner as a WSD scanning device, follow the steps below to disable the WSD - Epson DS-C480W | Users Guide - Page 208
Scanning Using WSD - Windows Configuring Product Settings Follow the instructions in these sections to configure your product's control panel settings Your Product Checking Status Information You can check information about the scanner using Web Config. Note: Depending on the features of your - Epson DS-C480W | Users Guide - Page 209
Configuring Email Notification You can configure email notifications using Web Config so you can receive alerts by email when certain events occur on the product. You can register up to 5 email addresses and select the events for which you want to be notified. 1. Access Web Config and select the - Epson DS-C480W | Users Guide - Page 210
Automatic Firmware Update from the menu. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Importing and Exporting Product Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. 210 - Epson DS-C480W | Users Guide - Page 211
used when the settings were exported, obtain the necessary password before you import. Note: When importing values that include individual information such as a scanner name or IP address, make sure the same IP address does not exist on the same network. 1. Access Web Config and select the Device - Epson DS-C480W | Users Guide - Page 212
Config Utility Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product 802.1X Network Using Epson Device Admin Configuration Software Parent topic: Administering Your Product Configuring Protocols and Services in Web Config You - Epson DS-C480W | Users Guide - Page 213
and monitor your product Remotely set up and monitor your product with the SNMPv3 protocol Bonjour Settings Setting Use Bonjour Bonjour Name Bonjour Service Name Location Wide-Area Bonjour Options/Description Search for or use devices through Bonjour Displays the Bonjour name Displays the Bonjour - Epson DS-C480W | Users Guide - Page 214
name Options/Description Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS Options/Description Enable SNMPv1/v2c for products that support SNMPv3 214 - Epson DS-C480W | Users Guide - Page 215
Epson Device Admin SNMPv3 Settings Setting Enable SNMPv3 User Name Authentication Settings Encryption Settings Context Name Options/Description Enable SNMPv3 for products that support Configuring Protocols and Services in Web Config Using a Digital Certificate Follow the instructions in these - Epson DS-C480W | Users Guide - Page 216
About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature. The certificates must be signed by and obtained from a CA ( - Epson DS-C480W | Users Guide - Page 217
8. Submit the CSR to the certificate authority following the format guidelines provided by that authority. 9. Save the issued CA-signed certificate to a computer connected to the product. Before proceeding, make sure the time and date settings are correct on your product. 10. In the CA Certificate - Epson DS-C480W | Users Guide - Page 218
is stored to the common name, and other elements are stored to the alias field of the certificate subject. For example: Scanner's IP address: 192.0.2.123, Scanner name: EPSONA1B2C3 Common Name: EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.12 3 Enter information in each field as necessary, from 0 to 64 - Epson DS-C480W | Users Guide - Page 219
Certificate format PEM/DER format obtained from a computer PKCS#12 format obtained from a computer CA-signed Certificate Import Settings Setting Server Certificate or Client Certificate Private Key Password CA Certificate 1 Setting descriptions Private Key: Configure a private key Password: Do not - Epson DS-C480W | Users Guide - Page 220
Click OK. Parent topic: Using a Digital Certificate Related tasks Accessing the Web Config Utility Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config and select Network Security, select - Epson DS-C480W | Users Guide - Page 221
4. Select a validity period for the certificate as the Certificate Validity (year) setting. 5. Click Next. You see a completion message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Related tasks Accessing the Web Config Utility - Epson DS-C480W | Users Guide - Page 222
Web Config Utility Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/TLS communication using Your Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your product. - Epson DS-C480W | Users Guide - Page 223
Configuring IPsec/IP Filtering Follow the instructions in these sections to configure the product over the network based on IP address, service, and port by configuring a default policy that applies configure group policies. Note: IPsec is supported only by computers running Windows Vista or later - Epson DS-C480W | Users Guide - Page 224
5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Related tasks Accessing the Web Config Utility Configuring the Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1. Access Web - Epson DS-C480W | Users Guide - Page 225
Setting IKE Version Authentication Method Pre-Shared Key Confirm Pre-Shared Key ID Type ID Encapsulation Remote Security Protocol Algorithm Settings Options/Description Select the version of the Internet Key Exchange (IKE) protocol that matches your network environment Select an authentication - Epson DS-C480W | Users Guide - Page 226
Group Policy Settings Setting Access Control Local Address(Scanner) Remote Address(Host) Method of Choosing Port Service Name Transport Protocol Local Port Options/Description Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through - Epson DS-C480W | Users Guide - Page 227
Setting Remote Port IKE Version Authentication Method Pre-Shared Key ID Type ID Encapsulation Remote Options/Description If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control sending packets (up to 10 - Epson DS-C480W | Users Guide - Page 228
. 3 You cannot use IPv6 link-local addresses. Group Policy Guidelines Service name Any ENPC Protocol type Local/Remote port number - - UDP 3289/Any port Controls these operations All services Searching for a product from applications such as Epson Device Admin and the scanner driver 228 - Epson DS-C480W | Users Guide - Page 229
Service name SNMP Protocol type Local/Remote port number UDP 161/Any port Any port/443 Controls these operations Acquiring and configuring MIB from applications such as Epson Device Admin and the scanner driver Controlling WSD Searching for a product from WSD Forwarding scan data from Document - Epson DS-C480W | Users Guide - Page 230
Receiving Scanning Data and Scanner Settings Use this example to allow communication of printing data and printer settings from specified services. Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy: • Enable this Group Policy: Select • Access Control: Permit - Epson DS-C480W | Users Guide - Page 231
Utility Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X Product on a Secure Network Configuring an IEEE 802.1X Network If your product supports IEEE 802.1X, you can use it on a network with authentication provided - Epson DS-C480W | Users Guide - Page 232
/3DES/AES128/RC4 Parent topic: Connecting the Product to an IEEE 802.1X Network Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config. 1. Access Web Config and select the Network Security tab. 232 - Epson DS-C480W | Users Guide - Page 233
batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and follow the on-screen instructions. Parent topic: Using Your - Epson DS-C480W | Users Guide - Page 234
from the images in this guide, but the instructions are the same unless otherwise noted. Product Status Messages Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Updating Applications and Firmware Resetting the Epson Scan 2 Settings Uninstall Your - Epson DS-C480W | Users Guide - Page 235
may have some See "Cleaning Inside the Scanner" to clean inside the scanner. If stains. Please clean the scanner. the problem continues to occur after you have performed cleaning, The original may be smeared or contact Epson support. inside the scanner may have some stains. Remove smears on the - Epson DS-C480W | Users Guide - Page 236
Software Does Not Operate Correctly Cannot Start Epson Scan 2 Cannot Start Document Capture Pro (Windows) or Document Capture (Mac) Paper Feeding Problems Paper Jam Problems Paper Protection Does Not Work Correctly Scanning is Slow Cannot Send Scans to a Cloud Service Cannot Send Scans to an Email - Epson DS-C480W | Users Guide - Page 237
the administrator password resets to the product serial number. Parent topic: Solving Scanning Problems Related tasks Setting a Password and Locking the Control Panel Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try - Epson DS-C480W | Users Guide - Page 238
may not work properly when connected through a USB hub/switch. • Document Capture Pro (Windows) does not support Windows Vista or Windows Server, so use Epson Scan 2 for scanning instead. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or - Epson DS-C480W | Users Guide - Page 239
(Mac), try these solutions: • Make sure Document Capture Pro (Windows) or Document Capture (Mac), Epson Scan 2, and Epson Event Manager are installed. • Make sure the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac). • Make sure to use the - Epson DS-C480W | Users Guide - Page 240
scanner may not work properly when connected through a USB hub. • If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it. • Make sure the status light stops flashing, indicating that the scanner is ready to scan. Parent topic: Solving Scanning Problems - Epson DS-C480W | Users Guide - Page 241
the pickup roller. If the number of scans exceeds the pickup roller's service life (50,000 sheets), replace the roller assembly kit with a new one on the control panel or in the Epson Scan 2 Utility. To check from the control panel, select Scanner Maintenance > Roller Replacement on the home - Epson DS-C480W | Users Guide - Page 242
to the procedure for the scanner position. Note: Do not change the scanner position while scanning, otherwise the original will get jammed. Note: You cannot scan long paper (15.5 inches (393.7 mm) or more) from the control panel. Epson Smart Panel also does not support scanning originals more than - Epson DS-C480W | Users Guide - Page 243
3. Open the vertical path cover. 243 - Epson DS-C480W | Users Guide - Page 244
4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product. 244 - Epson DS-C480W | Users Guide - Page 245
6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner. 245 - Epson DS-C480W | Users Guide - Page 246
7. Close the scanner cover with both hands. Then, close the vertical path cover. 246 - Epson DS-C480W | Users Guide - Page 247
Caution: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2. Remove all originals from - Epson DS-C480W | Users Guide - Page 248
4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow. 248 - Epson DS-C480W | Users Guide - Page 249
cover with both hands. Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the product frequently, try the - Epson DS-C480W | Users Guide - Page 250
slide the edge guides to align them with the widest originals. If the problem is not solved, of scans does not exceed the pickup roller's service life, we recommend replacing the roller assembly kit or in the Epson Scan 2 Utility. To check from the control panel, select Scanner Maintenance > Roller - Epson DS-C480W | Users Guide - Page 251
Scanner Positions Where to Get Help (U.S. and Canada) Related tasks Cleaning Inside Your Product Related topics Loading Originals Paper Protection Does Not Work sure you align the edge guides with the original to avoid scanning at an angle. Parent topic: Solving Scanning Problems Scanning is Slow If - Epson DS-C480W | Users Guide - Page 252
. See your virus protection or security software instructions for details. The TWAIN.log file is scanner, make sure it meets the system requirements. Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Cannot Send Scans to a Cloud Service - Epson DS-C480W | Users Guide - Page 253
your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (Mac) do not support starting a scan from the scanner button over a wireless network. Launch Epson Scan 2 before scanning - Epson DS-C480W | Users Guide - Page 254
your router uses the privacy separator and disable it, if necessary. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Scanning Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan from a Smartphone - Epson DS-C480W | Users Guide - Page 255
in the following order; wireless router, computer or smart device, scanner. Move the scanner and computer or smart device closer to the wireless router, and Epson Smart Panel to check the connection status for the smart device and the product. Parent topic: Solving Network Scanning Problems - Epson DS-C480W | Users Guide - Page 256
encryption support or select a different Encryption Strength option. • Check to see if your CA-signed Certificate is expired. If there is a problem with the certificate. For CA-signed Certificate, take the certificate again for the scanner. • If you are using a proxy server with your product, - Epson DS-C480W | Users Guide - Page 257
your product software from the Epson website using the instructions on the Start Here sheet. instructions on disabling the Privacy Separator function. Parent topic: Solving Network Scanning Problems 's control panel contact list or entered the path manually to scan, make sure you used the correct path - Epson DS-C480W | Users Guide - Page 258
the DNS domain name are correct. Contact your network administrator for instructions. • Temporarily disable the computer's Firewall and security software. If computer, if necessary. Parent topic: Solving Network Scanning Problems Related tasks Creating a Shared Network Folder Registering Contacts for - Epson DS-C480W | Users Guide - Page 259
level for Edge Enhancement or a higher level for Noise Reduction. Parent topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Scanned Characters are Blurry If characters in your scanned images are blurry, try these solutions - Epson DS-C480W | Users Guide - Page 260
is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments. • Scan thermal paper receipts as soon topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in - Epson DS-C480W | Users Guide - Page 261
tab. • Select a lower Resolution setting. Parent topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Uneven Colors Appear in Scanned Image If the scanner is subjected to strong light such as direct sunlight, the internal sensor - Epson DS-C480W | Users Guide - Page 262
all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility. Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software. 1. Start Epson Scan 2 Utility • Windows 11: Click , then select All apps - Epson DS-C480W | Users Guide - Page 263
Click Reset. Note: If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2). Parent topic: Solving Scanned Image Quality Problems Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the - Epson DS-C480W | Users Guide - Page 264
a USB cable. While "Recovery Mode" is displayed on the scanner, you cannot update the firmware over a network connection. On the computer, access the Epson website, download the latest firmware, then follow the on-screen instructions. Updating the Firmware Using Web Config To update the firmware - Epson DS-C480W | Users Guide - Page 265
choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall your scanner software and re-install it. Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system - Epson DS-C480W | Users Guide - Page 266
sheet for instructions. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Where to Get Help (U.S. and Canada) If you need to contact Epson for technical support services, use the following support options - Epson DS-C480W | Users Guide - Page 267
Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems with your product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. - Epson DS-C480W | Users Guide - Page 268
(Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac Windows 8.x • Windows 7 • Windows Server 2008 or later Windows Server does not support Document Capture Pro. Parent topic: Technical Specifications Mac System Requirements To use your - Epson DS-C480W | Users Guide - Page 269
site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads. Parent topic: Technical Specifications General Specifications Note: Specifications are subject to change without notice. Scanner type Photoelectric device Effective pixels Document size - Epson DS-C480W | Users Guide - Page 270
in 1 dpi increments (when scanning with a computer) Color Depth Interface Light source Note: Available resolutions may vary depending on the scanning method. Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits - Epson DS-C480W | Users Guide - Page 271
parts. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the product and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supply voltage Rated - Epson DS-C480W | Users Guide - Page 272
Rated output current 1 A Parent topic: Technical Specifications Environmental Specifications Temperature Humidity (non-condensing) Operating conditions Operating: 41 to 95 °F (5 to 35 °C) Storage: -13 to 140 °F (-25 to 60 °C) Operating: 15 to 80% RH Storage: 15 to 85% RH Ordinary office or home - Epson DS-C480W | Users Guide - Page 273
with IEEE802.1X IPsec/IP Filtering HTTPS (Server/Client) SMTPS (STARTTLS, SSL/TLS) SNMPv3 Network Features and IPv4/IPv6 Support Epson Scan 2 Document Capture Pro/Document Capture Epson Connect (Scan to Cloud) AirPrint IPv4, IPv6 IPv4 IPv4 IPv4, IPv6 Parent topic: Technical Specifications 273 - Epson DS-C480W | Users Guide - Page 274
Specifications Scanner United and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to radio interference to the licensed service, this device is intended to frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least - Epson DS-C480W | Users Guide - Page 275
Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Wireless Connection Safety Instructions Notes on the Administrator Password Restrictions on Copying Default Delay Times for Power Management for - Epson DS-C480W | Users Guide - Page 276
the wall outlet's ampere rating. • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the product's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure - Epson DS-C480W | Users Guide - Page 277
service personnel under the following conditions: Liquid has entered the product; the product has been dropped or the case has been damaged; the product does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions - Epson DS-C480W | Users Guide - Page 278
the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or humidity; this may cause condensation to develop inside the LCD screen and degrade its performance. Parent topic: Notices Wireless Connection Safety Instructions - Epson DS-C480W | Users Guide - Page 279
forgotten the password and cannot restore it to the default settings, contact Epson for help. Note: Resetting the administrator password also resets the user Observe the following restrictions to ensure responsible and legal use of your scanner. Copying of the following items is prohibited by law: • - Epson DS-C480W | Users Guide - Page 280
Section 1.6, that a court, not an arbitrator, may decide if a claim or cause of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR - Epson DS-C480W | Users Guide - Page 281
in that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of - Epson DS-C480W | Users Guide - Page 282
amount, if any, to which you or Epson is entitled. The discovery or exchange of Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services - Epson DS-C480W | Users Guide - Page 283
of Wi-Fi Alliance®. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be - Epson DS-C480W | Users Guide - Page 284
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson DS-C480W | Users Guide - Page 285
encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some
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DS-C480W User's Guide