Epson ET-3830 Users Guide

Epson ET-3830 Manual

Epson ET-3830 manual content summary:

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    ET-3830 User's Guide
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    Contents ET-3830 User's Guide...13 Product Basics ...14 Product Parts Locations ...14 Epson Connect Services 26 Using Epson Email Print ...26 Using Epson Remote Print ...27 Using Epson Scan to Cloud...28 Using AirPrint ...29 Setting Up Printing on a Chromebook 29 Android Printing Using the Epson
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    Using Epson Print and Scan App with Windows Tablets 31 Using the Mopria Print Service ...32 Wi-Fi or Wired Capacity ...58 Double-sided Printing Capacity ...60 Borderless Paper Type Compatibility 61 Compatible Epson Papers...62 Selecting the Paper Settings - Control Panel 64 Paper or Media
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    Settings - Windows 99 Changing the Language of the Printer Software Screens 100 Changing Automatic Update Options 101 Printing with the Built-in Epson Driver - Windows 10 S 102 Selecting Print Settings - Windows 10 S 102 Printing on a Mac ...106 Selecting Basic Print Settings - Mac 107 Print
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    from a Smartphone or Tablet 134 Scanning a Document in Epson ScanSmart 134 Saving a Scan ...137 Attaching a Scan to Email...138 Sending a Scan to a Cloud Service 139 Printing a Scan ...140 Selecting Epson ScanSmart Settings 142 Changing the Epson Product...142 Changing the Scan Settings ...143 6
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    Ink and Maintenance Box Levels - Windows 164 Checking Ink and Maintenance Box Levels - Mac 166 Disabling Special Offers with Windows 167 Purchase Epson Ink and Maintenance Box 168 Ink Bottle and Maintenance Box Part Numbers 169 Refilling the Ink Tanks ...169 Maintenance Box Replacement ...175
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    Print Head Using the Product Control Panel 192 Cleaning the Paper Guide ...194 Cleaning the Print Head Path ...196 Cleaning the Paper 205 Cleaning Your Product ...205 Transporting Your Product ...206 Solving Problems ...211 Checking for Software Updates...211 Viewing the Help Screen ...212
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    Printout...243 Incorrect Colors ...245 Solving Scanning Problems ...246 Scanning Software Does Not Operate Correctly 246 Cannot Start Epson Scan 2 ...247 Scanning is Slow ...248 Cannot Send Scans to a Cloud Service 248 Solving Scanned Image Quality Problems 248 Image Consists of a Few Dots Only
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    Crooked 250 Scanned Image Quality Problems 250 Characters are Not Recognized Edges are Cropped 252 Resetting the Epson Scan 2 Settings 253 Uninstall Your Instructions...267 General Product Safety Instructions 267 Wireless Connection Safety Instructions 269 LCD Screen Safety Instructions
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    Copyright Notice...274 libTIFF Software Acknowledgment 275 A Note Concerning Responsible Use of Copyrighted Materials 276 Default Delay Times for Power Management for Epson Products 276 Copyright Attribution ...276 11
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    ET-3830 User's Guide Welcome to the ET-3830 User's Guide. For a printable PDF copy of this guide, click here. 13
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    AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on
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    Product Parts - Front 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal-size paper guide Parent topic: Product Parts Locations 15
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    Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 16
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    4 Front cover 1 Scanner unit 2 Ink tank cover 3 Ink tanks 4 Ink tank unit 5 Print head Parent topic: Product Parts Locations 17
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    Product Parts - Back 1 Maintenance box cover 2 Rear cover (duplexer) 3 AC inlet 4 LAN port 5 USB port Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Entering
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    Control Panel Buttons and Lights 1 power button and light 2 home button 3 help button 4 LCD screen 5 + and - buttons 6 stop button 7 back button 8 Arrow buttons and OK button 9 reset button 10 start button The LCD Screen Status Icon Information Parent topic: Using the Control Panel
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    and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description Displays additional information or instructions, such as loading paper or placing a document. 20
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    selected paper type and print quality, when this feature is enabled noise is reduced during printing, but print speed may also be reduced. There is a problem with the indicated setting. Select the icon to resolve the
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    Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select
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    You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available
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    and 12h (12 hours). Parent topic: Using Power Saving Settings Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your networked Epson product. Epson Smart Panel also lets you check ink levels and product status
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    panel. 3. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature. Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi
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    , you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Web Service Settings > Epson Connect Services. 3. Select Register. 4. Follow the instructions on the screen to activate your product's email address. Parent topic
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    Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote
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    account and register your product to the Epson Connect service. Note: Make a note of your instructions on the screen to create your destination list. 6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson
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    Product Basics Related references Paper Source Settings Options Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your
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    Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics 30
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    images right to your tablet or to Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners. 1. Connect your Epson product to your wireless network. See the link below. 2. Download the
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    any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play. Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada). 1. Connect your Epson product to your wireless network. See the link below. 2. On your Android
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    interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to
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    router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the
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    product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may
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    6. Select the name of your wireless network and press the OK button, or press the + button and select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name, then press the OK button. Note: The network name and password are case sensitive. Be sure
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    Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson is connected to a wireless network • The Epson Smart Panel app installed on the device • up wireless printing. 2. Open the Epson Smart Panel app on your device. 3. Do
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    using the control panel and then select Connect Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. Your product is now connected to a wireless network and set up for use with the
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    product and computer, mobile devices, or other devices (up to 8) without a wireless router or access point. Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product. 1. Press the home button, if necessary
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    to select your product. Skip to step 7. • To connect without using the Epson Smart Panel app, select Other Methods and go to the next step. 6. Do . Scan the QR code with the camera app on your device and follow the instructions on your device. • For other types of devices, select Other OS Devices.
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    Related references Status Icon Information Related tasks Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
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    or Change Settings. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure you sheet. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network
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    Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error
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    Error code and message E-1 Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on. Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product. If
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    product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password
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    raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment;
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    assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the
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    Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or
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    Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any
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    the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing
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    Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Disabling
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    Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Select the icon and press the OK button. You see a screen like this: 3.
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    you will do. Loading Paper in the Cassette Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson Papers Selecting the Paper Settings - Control Panel Paper or Media Type Settings - Printing Software Selecting the Default Paper Source Settings
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    2. Pull out the paper cassette until it stops. 3. Slide the edge guides outward. 54
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    in until it stops. Note: Make sure the paper is loaded against the rear of the cassette. • For legal-size paper, extend the legal paper guide and load paper using the guide line as shown. 55
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    • Insert up to 10 envelopes with the printable side facedown and flap edge left, as shown. • Load a sheet of loose-leaf or other paper with holes as shown. 56
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    the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge guides. 6. Slide the cassette back into the product until it stops and close the front cover. 7. Select the size and type of the paper you loaded
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    paper is under the tabs on the edge guides and not sticking out from the rear printout. • Paper feed problems may occur frequently for manual 2-sided printing when envelopes before loading. If you have trouble loading a stack of envelopes, for any additional loading instructions. Parent topic:
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    paper Letterhead paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo
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    mode on the following paper types and sizes. Paper type Plain paper Copier paper Letterhead paper Size Double-sided printing capacity Auto Manual Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) 250 sheets 30 sheets Legal (8.5 × 14 inches - [216 × 356
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    × 11 inches [216 × 279 mm]) Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Premium Presentation Paper Matte Double-sided Letter (8.5 × 11 inches [216 × 279 mm]) Double-sided printing capacity Auto Manual 200 sheets 30 sheets - 1 sheet
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    authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type Epson EcoTank Premium Paper Size Letter (8.5 × 11 inches [216 × 279 mm]) Part number S041586-ET Sheet count 500 62
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    Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Size Letter (8.5 × 11 inches
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    Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Premium Photo Paper Semi-gloss 4 × 6 inches (102 × 152 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Part number S042181 S042174 S041945 S041946 S042182
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    Select this paper Type or Media Type setting Plain paper Plain Paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy
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    setting Plain paper Plain Paper / Bright White Paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper
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    3. Select one of these Auto Error Solver options: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs. • Turn off this setting to display an error message and stop
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    Paper Source Settings option Paper Setup Auto Display Available settings On Off Description Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product Note: If this setting is disabled, you cannot print using AirPrint. Parent topic:
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    Universal Print Settings option Check Paper Width Available settings On Off Skip Blank Page On Off Description Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed.
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    your product or use its cover as a writing surface to avoid damaging it. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to
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    the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and
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    Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. Note: When placing bulky originals such as books, prevent exterior light from shining directly onto
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    . Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Load the paper you want to print on. 2. Place your original document or photo on the scanner glass. 3. Press the home
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    7. Select Advanced Settings to view and change additional copy settings, if necessary. 8. When you are ready to copy, press the start button. Note: To cancel printing, press the stop button. Parent topic: Copying Copying Options Select the copying options you want to use for your copies. Note:
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    Copying option Multi-Page Available settings Single Page 2-up Quality Standard High Original Orientation Portrait Landscape Remove Shadow Off On Remove Punch Off Holes On ID Card Copy Off On Borderless Copy Off On Standard Medium Minimum Description Copies each page of the
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    support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S Printing
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    Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen,
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    4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard. 5. If you are printing a borderless photo, select
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    15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references
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    and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the
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    You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 81
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    OK to return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Related
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    Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that
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    Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these
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    • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images.
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    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and
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    ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional
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    Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can
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    You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the
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    You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets. 4. To choose a preset
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    1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 91
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    - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond
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    Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases
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    Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with
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    Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status. • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue. 95
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    Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and
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    You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with
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    Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Multi-Page Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up Description Lets you select the data to
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    Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings. 1. Access the
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    Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the
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    update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows 101
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    printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer
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    You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. 103
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    You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to
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    10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 105
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    14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 106
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    Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document
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    You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for
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    6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. Note: Paper sizes may include additional options such as
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    checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 12. Select any of the available print options. Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related
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    Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the
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    2. Select the orientation of your document or photo as shown in the print window. Note: If you are printing an envelope, select the Landscape setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent
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    Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the
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    are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any
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    Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the
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    Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles
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    Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color
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    You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print
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    Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning
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    Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Checking
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    app and select a print menu on the home screen. 3. Follow the on-screen instructions to begin printing. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Printing with Epson Photo+ You can print photos, CD/DVD labels, and more using a variety of layouts
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    Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods
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    your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 10 Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions
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    settings using Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson ScanSmart, Epson Scan 2, and Event Manager on your computer before scanning to your computer. 1. Place your original on the product for scanning. 2. Press
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    to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning. 2. Press the home button, if
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    saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Setting Up Epson Connect Services Placing Originals on the Scanner Glass Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using
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    9. Do one of the following: • Windows 7: Click and select Devices and Printers. • Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers. 10. Make sure that an icon appears for your product's name on the network. When you use WSD, select your product name to scan over
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    computer. You do this using the Event Manager program. 1. Do one of the following to open Event Manager: • Windows 10: Click and select Epson Software > Event Manager. • Windows 8.x: Navigate to the Apps screen and select Event Manager. • Windows (other versions): Click or Start > All Programs or
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    . • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this: Parent topic: Starting a Scan Starting a Scan Using
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    with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select
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    You see an Epson Scan 2 window like this: 131
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    product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need
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    You see an Epson Scan 2 window like this: 133
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    the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks Using the Epson Smart Panel Mobile App Scanning a Document in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens
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    You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 135
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    scanned image. • Select Crop to crop the selected image. • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically detected, the following enhancement options are available: • Auto Color Enhancement
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    an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your originals
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    save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to services such as Gmail are not supported. If you see an error message, your email app may not be compatible and you will need to save the scans and manually
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    . Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action
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    3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may click the checkbox. 5. Click Send. Parent topic: Scanning a Document in Epson ScanSmart Printing a Scan You can print your scanned image and save the scanned file to your
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    and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of
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    Changing the File Name Settings Changing the Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to
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    product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto
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    You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings 144
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    Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 145
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    : • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the Settings button. 146
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    You see a screen like this: 2. Click the Save Settings tab. 147
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    the settings as necessary. 4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options 148
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    Setting General Options Generate PDF/A File Create file with all pages Compression Level Description Creates a PDF that conforms to PDF/A-1 standards Saves all pages as one file Selects the compression level for color or grayscale images JPEG Options Setting Image Quality Options Options -
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    Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: 2.
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    Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document and save the scanned image in
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    You see this window: 152
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    Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Select any of the additional settings that you want to use on the Main Settings tab
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    Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each
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    Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated,
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    Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure
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    setting and select a Folder setting for your document. 12. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the
  • Epson ET-3830 | Users Guide - Page 158
    the resolution setting you need: • You will scan the image at its original size but enlarge it later in an image-editing program. Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For
  • Epson ET-3830 | Users Guide - Page 159
    will double the image size later, change the Resolution setting to 600 dpi. • You will scan the image at 100% or a smaller size. Select the Epson Scan 2 Resolution setting based on how you will use the scanned image: • Email/view on a computer screen/post on the web: 96 to 200 dpi
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    Safety Precautions Checking the Ink and Maintenance Box Levels Purchase Epson Ink and Maintenance Box Refilling the Ink Tanks Maintenance Box inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks
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    gets into your eyes, flush them immediately with water. If discomfort or problems persist, see a doctor immediately. If ink gets into your mouth, spit it • Do not maintain low ink levels for extended periods of time. • Epson recommends filling an ink tank to the upper line before resetting the ink
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    • Store the ink bottles in the same environment as the product. When storing or transporting an opened ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
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    by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use
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    2. Select the icon. You see the remaining ink capacity of the maintenance box. 3. Select OK to exit the screen. Parent topic: Checking the Ink and Maintenance Box Levels Related concepts Maintenance Box Replacement Checking Ink and Maintenance Box Levels - Windows A low ink reminder appears if you
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    You see a window like this: 2. Refill any ink tank or replace the maintenance box as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued
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    System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 166
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    concepts Maintenance Box Replacement Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side
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    Checking the Ink and Maintenance Box Levels Purchase Epson Ink and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call
  • Epson ET-3830 | Users Guide - Page 169
    502320 502420 Maintenance box part number: T04D100 Parent topic: Purchase Epson Ink and Maintenance Box Refilling the Ink Tanks Make sure you inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks
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    Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or belongings, it may not come off. 1. Turn on your product. 2. Close the document cover if it
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    5. Read the precautions on the screen and then proceed to the next screen. 6. Open the cap for the ink tank you are going to fill. Note: Make sure that the color of the ink tank matches the ink color that you want to refill. 7. Hold the ink bottle upright and slowly turn the bottle cap to remove it.
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    . If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink. 8. Position the top of the ink bottle with
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    9. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and
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    10. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap. Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 11.
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    on the information screen, then select Proceed again and follow the on-screen instructions to reset the ink level for the colors you refilled. Even if you Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Related tasks Checking Ink Levels on
  • Epson ET-3830 | Users Guide - Page 176
    box is a user-replaceable part and is not covered by the product warranty. Parent topic: Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Related tasks Checking Maintenance Box Status on the LCD Screen 176
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    align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Cleaning the Print Head Path Cleaning the Paper Rollers Checking the Number
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    Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if
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    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, the print head is clean. Select O. 179
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    • If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the print head. • If almost the entire pattern is missing, select O and perform a Power Cleaning. If you don't see any
  • Epson ET-3830 | Users Guide - Page 181
    You see a window like this: 5. Click Print. 181
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    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, click Finish. 182
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    • If there are gaps or the pattern is faint, clean the print head. • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don't see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle
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    The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, you see a message on the screen and a nozzle pattern prints. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may
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    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, the print head is clean. Select O. 185
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    • If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the print head. • If almost the entire pattern is missing, select O and run a Power Cleaning. If you don't see any
  • Epson ET-3830 | Users Guide - Page 187
    You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print. 6.
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    7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again. 188
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    • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don't see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.
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    necessary. 3. Select Maintenance > Power Cleaning. 4. Follow the on-screen instructions to run the Power Cleaning. A confirmation screen is displayed when Power running the Power Cleaning utility multiple times, contact Epson for support. Parent topic: Power Cleaning Related references Where to
  • Epson ET-3830 | Users Guide - Page 191
    your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Power Cleaning. You see a window like this: 5. Follow the on-screen instructions to run a Power Cleaning. 6. When Power Cleaning is finished, run a nozzle check. 191
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    pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic: Power Cleaning Related references Where to Get Help Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print
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    6. Press the OK button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 7. Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen. Vertical Alignment Horizontal Alignment 8.
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    size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Select Maintenance > Paper Guide Cleaning. 3. Follow the on-screen instructions to clean the paper guide. 4. Repeat these steps as necessary until the paper comes out clean. 5. If the paper is still smeared
  • Epson ET-3830 | Users Guide - Page 195
    6. Using a cotton swab, wipe off any ink smears on the part shown in the illustration below. Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product. 7.
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    Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path, the print head path inside the printer may be smeared with ink. To clean the print head path, use the following: • Several cotton swabs • ¼ cup (59 ml) water
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    Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction. 6. Using the flashlight, check the translucent film shown here for ink smears. 197
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    1 Translucent film 2 Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print. 7. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film. Caution:
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    Related tasks Cleaning the Paper Guide Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the product. 1. Turn off the product. 2.
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    6. Make sure the ink tank caps are securely closed. Note: If the ink tank caps are not securely closed, ink may leak. 7. Close the scanner unit. Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even
  • Epson ET-3830 | Users Guide - Page 201
    9. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product. 10. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly. 11. Return the product to its normal position. Caution: Do
  • Epson ET-3830 | Users Guide - Page 202
    12. Replace the paper, slide in the paper cassette, and connect the power cord. Parent topic: Adjusting Print Quality Checking the Number of Sheets Fed You can view an option that displays the number of sheets of paper that have fed through the product. Note: You can also view the number of sheets
  • Epson ET-3830 | Users Guide - Page 203
    : 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed Checking the Sheet Counter - Mac You can check the number of sheets of
  • Epson ET-3830 | Users Guide - Page 204
    You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets Fed 204
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    See these sections if you need to clean or transport your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best
  • Epson ET-3830 | Users Guide - Page 206
    6. Open the document cover. 7. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 8. Close the document cover. Parent
  • Epson ET-3830 | Users Guide - Page 207
    Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • When storing or transporting an ink bottle after it has been opened, do not tilt the bottle and do not subject it to impacts
  • Epson ET-3830 | Users Guide - Page 208
    3. Disconnect any connected cables. 4. Remove all the paper from the product. 5. Close the document cover, if necessary. 6. Lift up the scanner unit with both hands until it locks. 7. Secure the print head to the case with tape. 208
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    Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product. 8. Make sure the ink tank caps are securely closed and close the ink tank cover. 9. Lower the scanner unit using both hands. Note: The scanner unit is designed to close slowly and resist a
  • Epson ET-3830 | Users Guide - Page 210
    10. Slide in the output tray and close the front cover, then lower the control panel. 11. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print
  • Epson ET-3830 | Users Guide - Page 211
    Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your
  • Epson ET-3830 | Users Guide - Page 212
    for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Viewing the Help Screen You can view troubleshooting or how-to topics on the LCD screen at any time. 1. Press the help button. 2. Select an option to view instructional images or animations. Parent
  • Epson ET-3830 | Users Guide - Page 213
    The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support. You can still perform operations that do not use ink
  • Epson ET-3830 | Users Guide - Page 214
    updating the firmware again. If you still receive this error message, contact Epson for support. Note: The ink pads in the printer collect, distribute, and by any Epson authorized service provider. The waste ink pads are not a user-replaceable part. Parent topic: Solving Problems Related concepts
  • Epson ET-3830 | Users Guide - Page 215
    2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a line on the tank could damage the product. Parent topic: Solving Problems Related tasks Refilling the Ink Tanks Running a Product Check Running a
  • Epson ET-3830 | Users Guide - Page 216
    or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Power Cleaning Print Head Cleaning Print Head Alignment Uninstall Your Product Software
  • Epson ET-3830 | Users Guide - Page 217
    turn your product on and off again using the power button. Parent topic: Solving Setup Problems Noise After Filling the Ink If you hear noises from your product after filling the still in progress, contact Epson for help. Parent topic: Solving Setup Problems Related references Where to Get Help 217
  • Epson ET-3830 | Users Guide - Page 218
    both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson
  • Epson ET-3830 | Users Guide - Page 219
    Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble your internet service provider for instructions. • instructions in your router documentation. Note: If you are reading these instructions status sheet. Then follow the instructions in your router or access
  • Epson ET-3830 | Users Guide - Page 220
    existing DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your device documentation for instructions. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup Related tasks Printing a Network Status Sheet Printing a Network Connection Report
  • Epson ET-3830 | Users Guide - Page 221
    Download your product software from the Epson website using the instructions on the Start Here sheet. • router documentation or contact your internet service provider for instructions. • Check to see if your cannot access any website, there is a problem on the computer. Check the network connection
  • Epson ET-3830 | Users Guide - Page 222
    documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Problems Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports
  • Epson ET-3830 | Users Guide - Page 223
    of your product's Epson printer driver is installed. If a genuine Epson printer driver is on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the assign IP addresses using DHCP, set the IP address manually. • Make sure your computer and product are both
  • Epson ET-3830 | Users Guide - Page 224
    service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions the EPSON Status Monitor 3 (Windows) or EPSON Status . Parent topic: Solving Network Problems Related concepts Uninstall Your Product
  • Epson ET-3830 | Users Guide - Page 225
    internet service provider for instructions. Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Parent topic: Solving Network Problems
  • Epson ET-3830 | Users Guide - Page 226
    Program Starting a Scan from a Smartphone or Tablet Starting a Scan Using the Epson Scan 2 Icon Starting a Scan Using the Product Control Panel Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise
  • Epson ET-3830 | Users Guide - Page 227
    or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. Parent topic: Solving Copying Problems Position, Size, or Margins of Copies are Incorrect If the position, size, or margins of your copies are incorrect, try
  • Epson ET-3830 | Users Guide - Page 228
    the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette the cassette printable side down. • Follow any special loading instructions that came with the paper. Note: Your product will Parent topic: Solving Paper Problems Related references Paper Jams
  • Epson ET-3830 | Users Guide - Page 229
    carefully. Using too much force may damage the product. • Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it Using the Product Related topics Loading Paper Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions:
  • Epson ET-3830 | Users Guide - Page 230
    manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems status is not offline or pending. • Make sure you are using the Epson printer driver for your product or the available functions are limited. • Run
  • Epson ET-3830 | Users Guide - Page 231
    print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer Connection Checker. • Windows 8.x: Navigate to the Apps screen and select
  • Epson ET-3830 | Users Guide - Page 232
    EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems your internet service provider for instructions. For the
  • Epson ET-3830 | Users Guide - Page 233
    or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Paper or Media Type
  • Epson ET-3830 | Users Guide - Page 234
    Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too
  • Epson ET-3830 | Users Guide - Page 235
    your printing program. • You may need to refill the ink. Visually check the ink levels. Parent topic: Solving Page Layout and Content Problems Related concepts Power Cleaning Print Head Cleaning Print Head Nozzle Check Checking the Ink and Maintenance Box Levels Related tasks Printing Your Document
  • Epson ET-3830 | Users Guide - Page 236
    the product. • Load paper in the correct direction and slide the edge guides against the edges of the paper. You can use the preview option in margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Placing Originals on the Scanner Glass Selecting Basic Print
  • Epson ET-3830 | Users Guide - Page 237
    software for this product. Check the product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows Selecting Page Setup Settings - Mac Incorrect Image Size or Position
  • Epson ET-3830 | Users Guide - Page 238
    not load more than the recommended number of sheets. • Slide the edge guides against the edges of the paper. • Make sure the paper type setting or at an angle. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings
  • Epson ET-3830 | Users Guide - Page 239
    problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual load paper in the correct direction and slide the edge guides to the edges of the paper. • When vertical
  • Epson ET-3830 | Users Guide - Page 240
    the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Print Head or loaded incorrectly in your product. • Slide the edge guides to the edges of the paper. • Use a support sheet with special paper, or load special paper one sheet
  • Epson ET-3830 | Users Guide - Page 241
    path. • When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • If you printed on the wrong side of photo paper, clean the paper path. • If you print on both
  • Epson ET-3830 | Users Guide - Page 242
    Parent topic: Solving Print Quality Problems Related concepts Power Cleaning Print Head Cleaning Print Windows Selecting Printing Preferences - Mac Selecting Extended Settings - Windows Cleaning the Paper Guide Cleaning the Print Head Path Related topics Loading Paper Faint Printout or Printout Has
  • Epson ET-3830 | Users Guide - Page 243
    check to see if print quality has improved. • If you cannot solve the problem using head cleaning, you can print immediately from a Windows computer with a mixture the Print Head Using the Product Control Panel Cleaning the Paper Guide Cleaning the Print Head Path Related topics Loading Paper Grainy
  • Epson ET-3830 | Users Guide - Page 244
    , and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Power Cleaning Print Head Cleaning Print Head Nozzle Check Print Head Alignment Related references Paper or Media Type Settings
  • Epson ET-3830 | Users Guide - Page 245
    Color Management setting to any color correction method other than PhotoEnhance. • For best results, use genuine Epson paper. • If you have not used the product for a long time, run the Power the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check 245
  • Epson ET-3830 | Users Guide - Page 246
    scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Cannot Send Scans to a Cloud Service Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these
  • Epson ET-3830 | Users Guide - Page 247
    and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Scan Resolution Guidelines Related references Additional Scanning Settings - Advanced
  • Epson ET-3830 | Users Guide - Page 248
    maintenance. Check the cloud service website for more information. Parent topic: Solving Scanning Problems Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see
  • Epson ET-3830 | Users Guide - Page 249
    (OCR) Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you
  • Epson ET-3830 | Users Guide - Page 250
    Quality Problems Related tasks Placing Originals on the Scanner Glass Scanned Image Quality Problems If you encounter quality problems with your the back of the original and scan it again. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Select the
  • Epson ET-3830 | Users Guide - Page 251
    setting. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Related tasks Scanning a Document in Epson ScanSmart Scanning in Epson Scan 2 Characters are Not Recognized During
  • Epson ET-3830 | Users Guide - Page 252
    to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern (called a your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: •
  • Epson ET-3830 | Users Guide - Page 253
    2 settings does not solve your problem, uninstall Epson Scan 2 and reinstall it. Parent topic: Solving Scanned Image Quality Problems Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system
  • Epson ET-3830 | Users Guide - Page 254
    window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall. • Windows 7/Windows Vista: Open the Windows Control
  • Epson ET-3830 | Users Guide - Page 255
    not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.) or epson.ca/support (Canada) and select Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions
  • Epson ET-3830 | Users Guide - Page 256
    Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support
  • Epson ET-3830 | Users Guide - Page 257
    . Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Ink Specifications Dimension Specifications
  • Epson ET-3830 | Users Guide - Page 258
    . Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and
  • Epson ET-3830 | Users Guide - Page 259
    mm]) Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) Plain paper Weight* Note: Your product also supports compatible papers distributed by Epson. Select the link at the end of this topic to view a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Envelopes Size Paper
  • Epson ET-3830 | Users Guide - Page 260
    or the print quality may decline depending on the paper properties or quality. Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets 1 Top
  • Epson ET-3830 | Users Guide - Page 261
    Borderless 1 Reduced print quality area/top: 1.73 inches (44 mm) 2 Reduced print quality area/bottom: 1.57 inches (40 mm) Envelopes 1 Left/right margins: 0.12 inch (3 mm) 2 Top/bottom: 0.12 inch (3 mm) 3 Reduced print quality area/left: 0.71 inch (18 mm) 4 Reduced print quality area/right: 1.61
  • Epson ET-3830 | Users Guide - Page 262
    8 bits per pixel external Black and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included
  • Epson ET-3830 | Users Guide - Page 263
    Color Ink life Temperature Black, Cyan, Magenta, Yellow Opened package: Use as soon as possible Unopened package: Use before the date on the package has expired Storage: -4 to 104 °F (-20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (-15 °C) Ink thaws and is usable after approximately 2
  • Epson ET-3830 | Users Guide - Page 264
    topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers; USB 3.0 cables are not supported) Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard IEEE802.11 b/g/n; IEEE802.11n available only on the 20
  • Epson ET-3830 | Users Guide - Page 265
    modes WEP (64/128 bit) WPA-PSK (TKIP) WPA2-PSK (AES); complies with WPA2 with support for WPA/WPA2 Personal WPA3-SAE (AES) 2.4 GHz Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Maximum radio frequency power transmitted Note: Wi-Fi Direct can be used simultaneously
  • Epson ET-3830 | Users Guide - Page 266
    to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
  • Epson ET-3830 | Users Guide - Page 267
    Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Parent topic: Notices General Product Safety
  • Epson ET-3830 | Users Guide - Page 268
    • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
  • Epson ET-3830 | Users Guide - Page 269
    do not attempt to service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service personnel under the Instructions • Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is damaged, contact Epson.
  • Epson ET-3830 | Users Guide - Page 270
    and may display uneven brightness. These are normal and do not indicate that the screen is damaged in any way. Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device
  • Epson ET-3830 | Users Guide - Page 271
    joinder or class actions in arbitration (for more detail on procedure, see Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C. §1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement memorializes a transaction in
  • Epson ET-3830 | Users Guide - Page 272
    MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any
  • Epson ET-3830 | Users Guide - Page 273
    of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
  • Epson ET-3830 | Users Guide - Page 274
    Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Mac, macOS, OS X, ColorSync, AirPrint, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark
  • Epson ET-3830 | Users Guide - Page 275
    or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
  • Epson ET-3830 | Users Guide - Page 276
    people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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ET-3830 User's Guide