Epson OmniLink Merchant Services V3 Operation Guide
Epson OmniLink Merchant Services V3 Manual
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- Epson OmniLink Merchant Services V3 | Operation Guide - Page 1
OmniLink Merchant Services Operation Guide M00122800 EN - Epson OmniLink Merchant Services V3 | Operation Guide - Page 2
necessary information to configure a development environment for developing OmniLink Merchant Services (cloud-based applications) and migration of developed services to production environments for system developers. Setup Guide This manual is for an installer who installs TM printers in stores - Epson OmniLink Merchant Services V3 | Operation Guide - Page 3
Epson OmniLink Merchant Services Operation Guide Introduction Usage Limitations Please use our products in reward point program, etc., that is developed by a Service provider. Meaning of Symbols The following symbols are used in this manual. Make sure to understand the meaning of these symbols - Epson OmniLink Merchant Services V3 | Operation Guide - Page 4
Merchant Services Operation Guide Contents Contents Introduction 2 Manuals 2 Precautions 2 Usage Limitations 3 Terms and Symbols Used in the Manuals 34 Supported POS Systems 34 Supported TM Printers 34 Supported Browsers 34 Open Source Software License 36 OmniLink Merchant Services 36 TM - Epson OmniLink Merchant Services V3 | Operation Guide - Page 5
OmniLink Merchant Services Operation Guide WorkFlow WorkFlow Error Handling The following section describes the process flow to resolve network issues with TM printers, significant changes in receipt mapping status, and other issues. Network Connection Errors Service provider (Administrator - Epson OmniLink Merchant Services V3 | Operation Guide - Page 6
Determine the cause of the decreased receipt data classification rate Define analysis rules for the receipt failing classification (receipt mapping) USetup Guide Check that receipt data is retrieved correctly via services Check with the Service provider that receipt data is retrieved correctly via - Epson OmniLink Merchant Services V3 | Operation Guide - Page 7
Epson OmniLink Merchant Services Operation Guide WorkFlow Checking Usage Status Service provider Deployment partner (Administrator) Check the usage status U "Check the usage status" on page 19 Deployment partner (Technician) 7 - Epson OmniLink Merchant Services V3 | Operation Guide - Page 8
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Monitoring Printers Receiving Error Notifications Notifications can be sent via email when a printer experiences network connectivity issues, significant changes in receipt mapping status - Epson OmniLink Merchant Services V3 | Operation Guide - Page 9
Epson OmniLink Merchant Services Operation Guide Monitoring Printers D Click Edit in Notification Subscription. E Configure the type of notifications Management Console from the following URL, and sign in. North America region https://service.omnilinkworld.com/admin/login Europe region https - Epson OmniLink Merchant Services V3 | Operation Guide - Page 10
Epson OmniLink Merchant Services Operation Guide Monitoring Printers B Click Group and Members. C Click Edit in Group. D Configure the receipt mapping error notification conditions and then click Save. 10 - Epson OmniLink Merchant Services V3 | Operation Guide - Page 11
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Item Description Decline of data classification rate (%) Specifies the rate of decline when comparing the current data classification rate with the average data - Epson OmniLink Merchant Services V3 | Operation Guide - Page 12
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Monitoring Printer Connection Status The following section describes the procedure to check network connection status for printers. The connection status for all printers - Epson OmniLink Merchant Services V3 | Operation Guide - Page 13
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Description c Filter the display content based on store name, serial number of the printer, or other information. d Click the date to check the - Epson OmniLink Merchant Services V3 | Operation Guide - Page 14
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Description Displays the hourly connection status for the selected day. Any and all disconnections appear in red ("0"). No disconnections whatsoever appear in white ("1"). e A - Epson OmniLink Merchant Services V3 | Operation Guide - Page 15
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Monitoring Print/Receipt Mapping following URL, and sign in. North America region https://service.omnilinkworld.com/admin/login Europe region https://service.omnilinkmerchantservices.eu/admin/login B Click Monitoring. C Click - Epson OmniLink Merchant Services V3 | Operation Guide - Page 16
Epson OmniLink Merchant Services Operation Guide Monitoring Printers D Check the printer print/receipt mapping status. Daily b a c d e f Description Changes the printer displayed. a o All: Displays all printers registered to accessible groups. o Errors: Displays - Epson OmniLink Merchant Services V3 | Operation Guide - Page 17
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Description f The display range can be changed once the number of stores exceeds 10. Hourly b a c d e f Description Changes the printer displayed. a o All: Displays all - Epson OmniLink Merchant Services V3 | Operation Guide - Page 18
Epson OmniLink Merchant Services Operation Guide Monitoring Printers Description Check the print/receipt mapping status data of printers for the selected day. Monitor print/receipt mapping status on an hourly basis. o - Epson OmniLink Merchant Services V3 | Operation Guide - Page 19
Epson OmniLink Merchant Services Operation Guide Check the usage status Check the usage status The the following URL, and sign in. North America region https://service.omnilinkworld.com/admin/login Europe region https://service.omnilinkmerchantservices.eu/admin/login B Click Report. C Check the - Epson OmniLink Merchant Services V3 | Operation Guide - Page 20
Epson OmniLink Merchant Services Operation Guide Check the usage status Description The following the file is output). o Team: Team name o Group: Group name o Store: Store name c o Service: Service name o Stores: Number of stores (1 if the Transaction Count is 1 or more, 0 in all other cases - Epson OmniLink Merchant Services V3 | Operation Guide - Page 21
Epson OmniLink Merchant Services Operation Guide Appendix Appendix Rights and Available Features OmniLink Merchant Services has 3 user rights. The features available vary by right. Rights The following table describes the three user rights. Type Administrator Technician Developer Target group - Epson OmniLink Merchant Services V3 | Operation Guide - Page 22
Epson OmniLink Merchant Services Operation Guide Appendix Feature Group management/ members Register groups Change group information Change store information Delete stores Batch registration of stores Select services for use Printer information Register printers View printer information - Epson OmniLink Merchant Services V3 | Operation Guide - Page 23
Epson OmniLink Merchant Services Operation Guide Appendix QR Code Setting Feature Create versions Edit versions View versions Apply versions Contents Print Setting Create versions Edit versions View versions Apply versions Data - Epson OmniLink Merchant Services V3 | Operation Guide - Page 24
Epson OmniLink Merchant Services Operation Guide Appendix Updating Printer Firmware/SSL Certificates Update Firmware This section describes the Remote Firmware update function of OmniLink Management Console.The function allows you to - Epson OmniLink Merchant Services V3 | Operation Guide - Page 25
Epson OmniLink Merchant Services Operation Guide Appendix D In the Devices section, click the printer for which you want to update the firmware. E Click Printer Setting. F Click Choose Update Firmware in Firmware - Epson OmniLink Merchant Services V3 | Operation Guide - Page 26
OmniLink Merchant Services Operation Guide Appendix H When the specified time period has passed, check the update result with the "Status" message in the "Firmware status" field. Updating SSL Certificates SSL certificates installed in printers connected to OmniLink Merchant Services expire. Printers - Epson OmniLink Merchant Services V3 | Operation Guide - Page 27
Epson OmniLink Merchant Services Operation Guide Appendix B From Team & Group , select the team and then select the group for which you want to update the SSL certificate. C Click the store for - Epson OmniLink Merchant Services V3 | Operation Guide - Page 28
Epson OmniLink Merchant Services Operation Guide Appendix The certificate will be updated at the If an old SSL certificate expires, the printer will no longer be able to connect to OmniLink Merchant Services. As such, make sure to set the date/time and update the certificate as soon as possible. - Epson OmniLink Merchant Services V3 | Operation Guide - Page 29
Epson OmniLink Merchant Services Operation Guide Appendix C Click Bulk Registration and then Download CSV under FW Update. The name of the CSV file downloaded will be in the following format: firmware_YYYYMMDDHHmmss. - Epson OmniLink Merchant Services V3 | Operation Guide - Page 30
Epson OmniLink Merchant Services Operation Guide Appendix F Click Bulk Registration and then Upload CSV under FW Update. G Specify the CSV file edited in step 4 and click Open. Note: An error message - Epson OmniLink Merchant Services V3 | Operation Guide - Page 31
Epson OmniLink Merchant Services Operation Guide Appendix H Confirm the uploaded content and then click OK. Format of Firmware/SSL Certificates Information CSV Files The following table describes the format in which - Epson OmniLink Merchant Services V3 | Operation Guide - Page 32
Epson OmniLink Merchant Services Operation Guide Appendix Parameter Data format Description FirmwareSetting::StartUpdateOn OrAfter(Day) o Text string in the format Date_YYYY-MM-DD if the update date of the firmware is - Epson OmniLink Merchant Services V3 | Operation Guide - Page 33
Epson OmniLink Merchant Services Operation Guide Appendix Example Input: OperationCode EDIT EDIT EDIT EDIT BrandName(Reference) Tom Italian Restaurant Tom Italian Restaurant Tom Italian Restaurant StoreName(Reference) #0001 #0002 #0003 TargetSerial# - Epson OmniLink Merchant Services V3 | Operation Guide - Page 34
Epson OmniLink Merchant Services Operation Guide Appendix Operating Environment Supported POS Systems This service can be used for POS systems that use TM-T88VI or TM-T88VI-iHUB printers and satisfy the following conditions. o The content of receipts printed - Epson OmniLink Merchant Services V3 | Operation Guide - Page 35
Epson OmniLink Merchant Services Operation Guide Appendix o Microsoft Edge o Google Chrome o Mozilla Firefox o Apple Safari 35 - Epson OmniLink Merchant Services V3 | Operation Guide - Page 36
Epson OmniLink Merchant Services Operation Guide Appendix Open Source Software License The OmniLink Merchant Services use open source software other than software owned by Epson. The following is the information of the open source software. OmniLink Merchant Services The full text of license - Epson OmniLink Merchant Services V3 | Operation Guide - Page 37
Epson OmniLink Merchant Services Operation Guide Appendix Trademarks EPSON is a registered trademark of Seiko Epson Corporation. EXCEED YOUR VISION is a registered trademark or trademark of Seiko Epson Corporation. OmniLink is a trademark
OmniLink Merchant
Services
Operation Guide
M00122800 EN