Epson V700 Product Support Bulletin(s)

EPSON

P

RODUCT

S

UPPORT

B

ULLETIN

Date:

12/12/2008

Originator:

TC

PSB #:

PSB.2009.01.002

Authorization:

Reference:

N/A

Total Pages:

5

Product(s):

Perfection 4990 Series, Perfection V700Photo / V750 M-PRO

Subject:

Issues Scanning Large Film or X-rays

This bulletin was created to inform customers of issues that can occur when using the

Perfection 4990 Series or Perfection V700Photo / V750 M-PRO scanners to scan large film or

large X-rays such as dental panoramic X-rays.

Description of Issue:

When customers scan large photographic film or large X-rays such as dental panoramic X-rays

that are typically 5" x 11", the preview and final scan may appear “washed out” or display lines.

This issue occurs when the panoramic X-ray is placed on the scanner bed lengthwise (long

side of film placed against long side of scanner) but may be intermittent depending on where

the film is placed on the bed. When the panoramic X-ray is turned to a horizontal position

where it is sticking out the side of the scanner, the scanned image appears normal on the

monitor but is clipped. The film must be repositioned on the glass in order for the scanner to

capture the rest of the film image; this may require multiple scans.

Reason:

The Perfection 4990 series and V700 / V750-M PRO can scan up to a maximum 8" x 10" film.

Scanning film (whether photographic film or X-rays) larger than the maximum supported film

size is not recommended. For film larger than 8” x 10”, we recommend the Expression

10000XL Photo. This model supports a film size up to 12.2" x 16.5".

When using the Perfection 4990 series and V700 / V750-M PRO to scan larger size X-rays or

any film that does not fit into one of the included conventional size film holders, you must use

the film area guide. The guide properly masks off the allowable film scan area. When placing

film inside the film area guide make sure you do not block the white reference calibration area

on the guide—the notched area at the top of the film area guide is where the scanner performs

its calibration. The scanner takes a transparency white reference calibration reading through

this notched area every time a preview or scan is performed and it must not be blocked or

covered by any part of the film.

When scanning large X-rays or any film larger than 8" x 10" it may be necessary to scan the

film as 2 or more images, so that the white reference calibration area does not get covered by

the film. If you can place the film slightly lower than the white reference calibration area and do

not mind a slight crop of the image then you should be able to scan it as one image. For proper

or complete scans as 1 image, we again recommend that a larger film scanner be used.

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PSB.2009.01.002