Epson WorkForce EC-C7000 Users Guide
Epson WorkForce EC-C7000 Manual
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- Epson WorkForce EC-C7000 | Users Guide - Page 1
EC-C7000 User's Guide - Epson WorkForce EC-C7000 | Users Guide - Page 2
- Epson WorkForce EC-C7000 | Users Guide - Page 3
Contents EC-C7000 User's Guide...15 Product Basics ...16 Using the Control Panel ...16 Control Panel Buttons and Lights 17 The LCD Screen Power Off Timer Settings 42 Epson Connect Solutions for Smartphones, Tablets, and More 43 Setting Up Epson Connect Services 43 Using Epson Email Print ...45 3 - Epson WorkForce EC-C7000 | Users Guide - Page 4
Cloud...47 Using AirPrint ...48 Setting Up Printing on a Chromebook 48 Android Printing Using the Epson Print Enabler 49 Using the Mopria Print Service ...49 Using Fire OS Printing ...50 Using Windows 10 Mobile Printing ...50 Using Epson Print and Scan App with Windows Tablets 51 Voice-activated - Epson WorkForce EC-C7000 | Users Guide - Page 5
Disabling Wi-Fi Features ...78 Loading Paper ...80 Loading Paper in the Cassette and Paper Tray (Rear Paper Feed Slot 80 Paper Loading Capacity ...83 Double-sided Printing Capacity ...92 Borderless Paper Type Compatibility 95 Compatible Epson Papers...96 Paper or Media Type Settings - Printing - Epson WorkForce EC-C7000 | Users Guide - Page 6
Image Options and Additional Settings - Windows 129 Header/Footer Settings - Windows 130 Selecting a Printing Preset - Windows 131 Selecting Extended Settings - Windows 133 Extended Settings - Windows 134 Printing Your Document - Windows 135 Locking Printer Settings - Windows 136 Locked - Epson WorkForce EC-C7000 | Users Guide - Page 7
a Smart Device 186 Scanning a Document in Epson ScanSmart 186 Saving a Scan...189 Attaching a Scan to Email ...190 Sending a Scan to a Cloud Service 191 Printing a Scan...192 Selecting Epson ScanSmart Settings 193 Changing the Epson Product 194 Changing the Scan Settings...195 Changing the File - Epson WorkForce EC-C7000 | Users Guide - Page 8
the Fax Utility - Windows 245 Sending Faxes Using the Fax Utility - Mac 248 Receiving Faxes...251 Fax Reception ...251 Receiving Faxes Automatically 252 Receiving Faxes Manually...252 8 - Epson WorkForce EC-C7000 | Users Guide - Page 9
Receiving a Fax by Polling ...253 Viewing a Fax on the LCD Screen (Using the Inbox 254 Checking Fax Status ...256 Printing Fax Reports...256 Fax Report Options ...257 Using External USB Devices with Your Product 259 Connecting a USB Device ...259 USB Device Photo File Specifications 260 - Epson WorkForce EC-C7000 | Users Guide - Page 10
the Print Quality Using the Product Control Panel 295 Cleaning the Paper Guide ...297 Checking the Number of Sheets...297 Checking the Number of 299 Cleaning Your Product ...299 Transporting Your Product ...302 Solving Problems ...306 Viewing the Help Screen ...306 Checking for Software Updates - Epson WorkForce EC-C7000 | Users Guide - Page 11
Icon Does Not Appear in Windows Taskbar 332 Error After Cartridge Replacement 333 Printing is Slow ...333 Solving Page Layout and Content Problems 335 Inverted Image...336 Too Many Copies Print ...336 Blank Pages Print ...336 Incorrect Margins on Printout...337 Border Appears on Borderless - Epson WorkForce EC-C7000 | Users Guide - Page 12
Scanned Images 354 Scanned Image Edges are Cropped 355 Solving Faxing Problems...355 Cannot Send or Receive Faxes 355 Cannot Receive Faxes an Incorrect Size 360 Received Fax is Not Printed ...361 Solving USB Device Problems ...361 Cannot View or Print from a USB Device 361 Cannot Save Files on - Epson WorkForce EC-C7000 | Users Guide - Page 13
and Approvals Specifications 378 Notices ...380 Important Safety Instructions...380 General Product Safety Instructions 380 Wireless Connection Safety Instructions 382 LCD Screen Safety Instructions 383 Telephone Equipment Safety Instructions 383 Important Privacy Notice (Printer Serial Number - Epson WorkForce EC-C7000 | Users Guide - Page 14
- Epson WorkForce EC-C7000 | Users Guide - Page 15
EC-C7000 User's Guide Welcome to the EC-C7000 User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce EC-C7000 | Users Guide - Page 16
Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Using the Control Panel Product Android Printing Using the Epson Print Enabler Using the Mopria Print Service Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson - Epson WorkForce EC-C7000 | Users Guide - Page 17
Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Using Presets Parent topic: Product Basics Control Panel Buttons and Lights 1 power button and light 2 home button 3 help button 4 Interrupt button 5 Reset button 6 Contacts button 7 C clear button 8 The numeric - Epson WorkForce EC-C7000 | Users Guide - Page 18
13 output tray button 14 received fax light The LCD Screen Status Icon Information Navigating the LCD Screen Parent topic: Using the Control Panel The LCD Screen 1 Select to show the Supply Status screen 2 Displays the network connection status. Select to set up network connections. 3 Select to - Epson WorkForce EC-C7000 | Users Guide - Page 19
8 Select to show the Job Status screen 9 Scrolls the screen to the right. 1 Returns to the previous screen 2 Select a tab to display additional settings 3 Displays the list of settings 19 - Epson WorkForce EC-C7000 | Users Guide - Page 20
and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Printer Status screen. 20 - Epson WorkForce EC-C7000 | Users Guide - Page 21
, a user with access permission has logged in. Select the icon to logout. Displays the Fax Data Information screen. The indicated setting has changed. There is a problem with the indicated setting. Press the icon to resolve the - Epson WorkForce EC-C7000 | Users Guide - Page 22
Navigating the LCD Screen Follow these guidelines to navigate and use the menus on the LCD screen. Tap or press the screen to select an item or icon Flick the screen to scroll swiftly Slide your finger across the screen to move items Close or open your fingers across the screen to zoom in or zoom - Epson WorkForce EC-C7000 | Users Guide - Page 23
Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Select the help icon. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce EC-C7000 | Users Guide - Page 24
You see a screen like this: 3. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked by an - Epson WorkForce EC-C7000 | Users Guide - Page 25
You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses - Epson WorkForce EC-C7000 | Users Guide - Page 26
Note: If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. - Epson WorkForce EC-C7000 | Users Guide - Page 27
2. Select Settings > General Settings > Basic Settings > Sounds. You see a screen like this: 3. Select Mute to turn off all control panel sounds, then go to step 7. 4. Select Normal Mode or Quiet Mode to adjust control panel sounds. Note: You can also select the 5. Select Button Press. icon on - Epson WorkForce EC-C7000 | Users Guide - Page 28
You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Fax settings • Web Config settings • EpsonNet Config settings 1. Press the home button, if necessary - Epson WorkForce EC-C7000 | Users Guide - Page 29
6. Enter your password again to confirm and select OK. Note: Keep a copy of your password in a safe place. 7. Select OK. 8. Turn Lock Setting on. When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for - Epson WorkForce EC-C7000 | Users Guide - Page 30
You see a screen like this: 3. Select On. 4. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function. Parent topic: Using the Control Panel Related tasks Setting a Password and Locking the Control Panel Preventing PC Connection via USB You can - Epson WorkForce EC-C7000 | Users Guide - Page 31
Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Select the - or + icons to decrease or increase the brightness. 4. Select - Epson WorkForce EC-C7000 | Users Guide - Page 32
You see a screen like this: 3. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Using Presets You can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. - Epson WorkForce EC-C7000 | Users Guide - Page 33
You see a screen like this: 3. Select Add New. Enter the administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 33 - Epson WorkForce EC-C7000 | Users Guide - Page 34
5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 34 - Epson WorkForce EC-C7000 | Users Guide - Page 35
your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front 1 Automatic Document Feeder (ADF) cover 2 ADF edge guide 3 ADF input tray 35 - Epson WorkForce EC-C7000 | Users Guide - Page 36
4 ADF document support 5 ADF output tray 6 Paper cassette 1 7 Paper cassette 2 1 Paper support 2 Paper support edge guide 3 Paper tray (rear paper feed slot) 4 Output tray 5 Paper cassette edge guide 6 Paper cassette 7 Paper cassette cover Parent topic: Product Parts Locations 36 - Epson WorkForce EC-C7000 | Users Guide - Page 37
Product Parts - Inside 1 Document cover 2 Document mat 3 Scanner glass 4 Control panel 37 - Epson WorkForce EC-C7000 | Users Guide - Page 38
5 USB Type A port for external devices 1 Maintenance box cover 2 Scanner unit 3 Ink cartridge cover 4 Ink cartridge holder (do not remove) 5 Inner cover Parent topic: Product Parts Locations 38 - Epson WorkForce EC-C7000 | Users Guide - Page 39
Locations Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. Note: Your printer is designed - Epson WorkForce EC-C7000 | Users Guide - Page 40
screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting , and selecting Update. Parent topic: Product Basics Solving Problems Using Power Saving Settings Your product enters sleep mode automatically - Epson WorkForce EC-C7000 | Users Guide - Page 41
You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. You see a screen like this: 6. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. • Press the number of minutes on the LCD screen, select the number of minutes from the on-screen - Epson WorkForce EC-C7000 | Users Guide - Page 42
7. Select OK. 8. Select Wake from Sleep. 9. Select Wake with LCD Screen Touch. 10. Do one of the following: • Select On to wake the printer from sleep mode by tapping the LCD touchscreen or by pressing a button on the control panel. • Select Off to wake the printer from sleep mode by only pressing a - Epson WorkForce EC-C7000 | Users Guide - Page 43
App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using - Epson WorkForce EC-C7000 | Users Guide - Page 44
3. Select General Settings. You see a screen like this: 4. Select Web Service Settings. 5. Select Epson Connect Services. You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for - Epson WorkForce EC-C7000 | Users Guide - Page 45
(Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print address. Note: Go to epsonconnect.com and log into your - Epson WorkForce EC-C7000 | Users Guide - Page 46
web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive. 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca - Epson WorkForce EC-C7000 | Users Guide - Page 47
to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address and password Scan to Cloud, and select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. Now you are ready to - Epson WorkForce EC-C7000 | Users Guide - Page 48
Basics Related references Paper Source Settings Options Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer - Epson WorkForce EC-C7000 | Users Guide - Page 49
tap All Printers and select your product. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product - Epson WorkForce EC-C7000 | Users Guide - Page 50
, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows - Epson WorkForce EC-C7000 | Users Guide - Page 51
Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products app then select your product. See the link below for instructions. 3. Click here for instructions on how to set up your product and voice assistant to - Epson WorkForce EC-C7000 | Users Guide - Page 52
Parent topic: Product Basics Related tasks Using Epson Email Print Related topics Wi-Fi or Wired Networking 52 - Epson WorkForce EC-C7000 | Users Guide - Page 53
Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Network Security Recommendations Wi- . Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set - Epson WorkForce EC-C7000 | Users Guide - Page 54
If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists. Parent topic: Wi-Fi or Wired Networking Wi-Fi Infrastructure Mode Setup - Epson WorkForce EC-C7000 | Users Guide - Page 55
panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product - Epson WorkForce EC-C7000 | Users Guide - Page 56
6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 7. Select the Password field and enter your wireless password using the displayed keypad. Note: The network - Epson WorkForce EC-C7000 | Users Guide - Page 57
the Epson Smart Panel app on your device. 3. Do one of the following: • If the app automatically recognizes the product, follow the on-screen instructions to set up the wireless connection. • If the app does not automatically recognize the product, select the + icon and continue with the next step - Epson WorkForce EC-C7000 | Users Guide - Page 58
control panel and then select Connect to Existing Product in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. 6. Select Next to select the current wireless network. Note: If you want to connect the product to a different wireless - Epson WorkForce EC-C7000 | Users Guide - Page 59
Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a - Epson WorkForce EC-C7000 | Users Guide - Page 60
Scan the QR code with the camera app on your device and follow the instructions on your device. Select Next on the LCD screen to verify the printer displayed on the LCD screen, then enter the password shown. 6. Follow the instructions on the LCD screen to complete Wi-Fi Direct setup. The Wi-Fi - Epson WorkForce EC-C7000 | Users Guide - Page 61
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. - Epson WorkForce EC-C7000 | Users Guide - Page 62
You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from - Epson WorkForce EC-C7000 | Users Guide - Page 63
1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Start Setup. 5. Select Change. 6. Press the down arrow and do one of the following: • To change the Wi-Fi Direct network name, select Change Network Name and select Yes. - Epson WorkForce EC-C7000 | Users Guide - Page 64
• To delete the previous character, select . • To enter numbers and symbols, select 123#. • To enter a space, select . • To finish entering your network name or password, select OK. 8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then - Epson WorkForce EC-C7000 | Users Guide - Page 65
Fi (Recommended). 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, - Epson WorkForce EC-C7000 | Users Guide - Page 66
5. Select Network Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions - Epson WorkForce EC-C7000 | Users Guide - Page 67
You see a screen like this: 4. Select Network Settings. 5. Select Connection Check. 6. Select Print Check Report. 7. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking 67 - Epson WorkForce EC-C7000 | Users Guide - Page 68
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce EC-C7000 | Users Guide - Page 69
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce EC-C7000 | Users Guide - Page 70
raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; - Epson WorkForce EC-C7000 | Users Guide - Page 71
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce EC-C7000 | Users Guide - Page 72
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce EC-C7000 | Users Guide - Page 73
Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any - Epson WorkForce EC-C7000 | Users Guide - Page 74
Server Settings. You see a screen like this: 8. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 74 - Epson WorkForce EC-C7000 | Users Guide - Page 75
access the mail server. SMTP AUTH: Authenticates on the SMTP server (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving mail server) before sending the email. When you select this item, set - Epson WorkForce EC-C7000 | Users Guide - Page 76
Setting name Available options Secure Connection None STARTTLS SSL/TLS Certificate Validation Enable Disable POP3 Server - Address POP3 Server Port - Number Description Selects the encryption protocol used by the email server. Used with the SMTP AUTH or Off authentication methods. - Epson WorkForce EC-C7000 | Users Guide - Page 77
USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Changing a Wi-Fi Connection to a Wired Network Connection If - Epson WorkForce EC-C7000 | Users Guide - Page 78
and Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: from the Epson website using the instructions on the Start Here sheet. your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi - Epson WorkForce EC-C7000 | Users Guide - Page 79
You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 79 - Epson WorkForce EC-C7000 | Users Guide - Page 80
Paper Before you print, load paper for the type of printing you will do. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Loading Paper in the Cassette and Paper Tray (Rear Paper Feed Slot) Paper Loading Capacity Double-sided - Epson WorkForce EC-C7000 | Users Guide - Page 81
2. Select How To 3. Select Load Paper. 4. Do one of the following: • To load Letter-sized paper, select Basic. • To load paper that is larger than Letter size, select Paper that exceeds the cassette length • To load envelopes, select Load Envelopes. • To load photo paper, select Load Photo Paper. 5. - Epson WorkForce EC-C7000 | Users Guide - Page 82
6. If you are loading paper in the paper tray, do one of the following: • Load a single sheet of loose-leaf or other paper with holes as shown. Note: Do not select automatic 2-sided printing for this type of paper and do not print over the holes. Select Letterhead or Preprinted as the paper type - Epson WorkForce EC-C7000 | Users Guide - Page 83
edge guides and not sticking out from the rear end of the cassette. • If you have trouble loading Check the paper package for any additional loading instructions. • If the paper is curled, flatten photo paper. • Paper feed problems may occur frequently for manual 2-sided printing when printing on - Epson WorkForce EC-C7000 | Users Guide - Page 84
Paper type Loading capacity Size Cassette 1 (upper cassette) Plain paper Copy paper High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper Letter (8.5 × 11 inches 250 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Legal (8.5 × 14 inches [216 × - Epson WorkForce EC-C7000 | Users Guide - Page 85
Paper type Loading capacity Size Cassette 1 (upper cassette) Plain paper Copy paper High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper A3+ (13 × 19 inches - [329 × 483 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm]), B6 (5 × - Epson WorkForce EC-C7000 | Users Guide - Page 86
Paper type Loading capacity Size Cassette 1 (upper cassette) Plain paper Copy paper High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper User defined paper size 1 sheet from 3.5 × 17 inches (89 × 432 mm) to 11 × 47.2 inches (297 to 1200 mm) long1 User defined - Epson WorkForce EC-C7000 | Users Guide - Page 87
Paper type Loading capacity Size Cassette 1 (upper cassette) Epson Bright White Letter (8.5 × 11 inches Premium Paper [216 × 279 mm]), A4 Epson Bright White Pro Paper (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches Epson Multipurpose [297 × 420 mm]) Plus Paper Epson Presentation - Epson WorkForce EC-C7000 | Users Guide - Page 88
Paper type Loading capacity Size Cassette 1 (upper cassette) Epson Photo Paper Glossy Letter (8.5 × 11 inches 50 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), 5 × 7 inches (127 × 178 mm), 4 × 6 inches (102 × 152 mm) A3+ (13 × 19 inches - - Epson WorkForce EC-C7000 | Users Guide - Page 89
Paper type Loading capacity Size Cassette 1 (upper cassette) Epson Premium Photo Paper Semigloss Letter (8.5 × 11 inches 50 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), 5 × 7 inches (127 × 178 mm), 4 × 6 inches (102 × 152 mm) A3+ (13 × 19 - Epson WorkForce EC-C7000 | Users Guide - Page 90
Paper type Card Stock Loading capacity Size Cassette 1 (upper cassette) Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A6 (4.1 × 5.8 inches [105 × - Epson WorkForce EC-C7000 | Users Guide - Page 91
Paper type Card Stock Envelopes Loading capacity Size Cassette 1 (upper cassette) User defined paper size 50 sheets from 3.5 × 5 inches (89 × 127 mm) to 11 × 17 (297 × 432 mm)1 User defined paper size 1 sheet from 3.5 × 17 inches (89 × 432 mm) to 11 × 47.2 inches (297 to 1200 mm) long1 User - Epson WorkForce EC-C7000 | Users Guide - Page 92
Double-sided Printing Capacity Paper type Size Double-sided Printing Capacity Auto Manual Plain paper Letter (8.5 × 11 inches 250 sheets Copier paper [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A5 Letterhead paper (5.8 × 8.2 inches [148 × 210 mm]), - Epson WorkForce EC-C7000 | Users Guide - Page 93
Photo Paper Glossy 1 Epson Premium Photo Paper Glossy1 Epson Ultra Premium Photo Paper Glossy1 Epson Premium Photo Paper Semi-gloss1 Double-sided Printing Capacity Auto Manual 250 sheets 30 sheets - - 93 - Epson WorkForce EC-C7000 | Users Guide - Page 94
Paper type Card Stock Envelopes Size Double-sided Printing Capacity Auto Manual Letter (8.5 × 11 inches 50 [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), - Epson WorkForce EC-C7000 | Users Guide - Page 95
Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types • Plain paper or Card Stock (Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) only)* • Epson Bright White Premium Paper* • Epson - Epson WorkForce EC-C7000 | Users Guide - Page 96
• Envelope No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Parent topic: Loading Paper Compatible Epson Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an - Epson WorkForce EC-C7000 | Users Guide - Page 97
Paper Type Epson Premium Photo Paper Glossy Size 4 × 6 inches (102 × 152 mm) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches - Epson WorkForce EC-C7000 | Users Guide - Page 98
For this paper Select this paper Type or Media Type setting Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Thick paper Card Stock Envelopes Envelope Epson Ultra Premium Photo Paper Glossy - Epson WorkForce EC-C7000 | Users Guide - Page 99
6. Select Paper Type. 7. Select the paper type you loaded. 8. Select Favorite Paper Settings to choose from a list of commonly used paper settings. 9. Select to choose another paper source or exit. Paper Type Settings - Control Panel Parent topic: Loading Paper Paper Type Settings - Control Panel - Epson WorkForce EC-C7000 | Users Guide - Page 100
Paper type loaded Paper Type setting Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double-sided Epson Presentation Paper Matte Presentation Matte Parent topic: Selecting the Paper Settings for Each - Epson WorkForce EC-C7000 | Users Guide - Page 101
5. When you are finished, press the Paper Source Settings Options Parent topic: Loading Paper home button to exit. Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Settings option Paper Setting Paper Tray Priority A4/Letter Auto - Epson WorkForce EC-C7000 | Users Guide - Page 102
2. Select Settings > General Settings > Printer Settings > Universal Print Settings. You see this screen: 3. Adjust the settings as necessary. 4. When you are finished, press the Universal Print Settings Options Parent topic: Loading Paper home button to exit. Universal Print Settings Options - Epson WorkForce EC-C7000 | Users Guide - Page 103
Universal Print Settings option Check Paper Width Available settings On Off Skip Blank Page On Off Description Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed. - Epson WorkForce EC-C7000 | Users Guide - Page 104
product or use its cover as a writing surface to avoid damaging it. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on - Epson WorkForce EC-C7000 | Users Guide - Page 105
edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. 105 - Epson WorkForce EC-C7000 | Users Guide - Page 106
or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them. Note: To view animated instructions on how to place originals in the ADF, press the help button and select How To > Place Originals > ADF. Note: When originals are placed in - Epson WorkForce EC-C7000 | Users Guide - Page 107
1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first. 107 - Epson WorkForce EC-C7000 | Users Guide - Page 108
ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it. 4. Slide the ADF edge guide against the originals, but not too tightly. ADF Original Document Specifications Parent topic: Placing Originals on the Product - Epson WorkForce EC-C7000 | Users Guide - Page 109
Related references ADF Original Document Specifications Related topics Copying Scanning Faxing ADF Original Document Specifications You can load original documents that meet these specifications in the ADF. Paper type Plain paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) 8.5 × 13 inches - Epson WorkForce EC-C7000 | Users Guide - Page 110
• Photos or valuable original artwork • Originals with binding holes • Originals containing staples or paper clips • Originals with labels, stickers, or sticky notes • Thermal paper • Originals with carbon paper backing • Originals that are bound • Transparencies • Irregularly-cut or angled - Epson WorkForce EC-C7000 | Users Guide - Page 111
. Note: Copies may not be exactly the same size as your originals. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto - Epson WorkForce EC-C7000 | Users Guide - Page 112
5. To print more than one copy, press a number key on the product's control panel, or select Copies and use the displayed keypad to enter the number of copies. 6. Change any of the displayed settings as necessary. 7. Select Advanced to view and change additional copy settings, if necessary. 8. - Epson WorkForce EC-C7000 | Users Guide - Page 113
Copying option Original Size Density Reduce/Enlarge 2-Sided Available settings Description Various sizes Select the document size of your original Varying levels Adjusts the lightness or darkness of copies 100% Select the value and enter a value between 25% and 400% to reduce or enlarge the - Epson WorkForce EC-C7000 | Users Guide - Page 114
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Mixed Size Off Originals On Copies a - Epson WorkForce EC-C7000 | Users Guide - Page 115
Copying option Orientation (Original) Available settings Readable Direction Left Direction Description Specifies the orientation of your originals Readable Direction: Left Direction: Book -> 2 Pages Off On Image Quality Contrast : Saturation Red Balance Green Balance Blue Balance Sharpness Hue - Epson WorkForce EC-C7000 | Users Guide - Page 116
Copying option Available settings Remove Shadow Off On Remove Punch Off Holes On ID Card Copy Off On Description Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper Select On to erase the binding - Epson WorkForce EC-C7000 | Users Guide - Page 117
is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and Follow the on-screen instructions. Note: Your product may differ from the images in this guide, but the instructions are the same unless - Epson WorkForce EC-C7000 | Users Guide - Page 118
Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to - Epson WorkForce EC-C7000 | Users Guide - Page 119
You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, - Epson WorkForce EC-C7000 | Users Guide - Page 120
7. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 8. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 9. Select the Quality - Epson WorkForce EC-C7000 | Users Guide - Page 121
Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Note: Options may differ slightly from those listed here depending on your model. Auto Select Automatically selects the paper source based on the selected - Epson WorkForce EC-C7000 | Users Guide - Page 122
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the - Epson WorkForce EC-C7000 | Users Guide - Page 123
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 123 - Epson WorkForce EC-C7000 | Users Guide - Page 124
return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Related tasks - Epson WorkForce EC-C7000 | Users Guide - Page 125
Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: - Epson WorkForce EC-C7000 | Users Guide - Page 126
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce EC-C7000 | Users Guide - Page 127
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. - Epson WorkForce EC-C7000 | Users Guide - Page 128
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce EC-C7000 | Users Guide - Page 129
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce EC-C7000 | Users Guide - Page 130
Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or - Epson WorkForce EC-C7000 | Users Guide - Page 131
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control - Epson WorkForce EC-C7000 | Users Guide - Page 132
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, - Epson WorkForce EC-C7000 | Users Guide - Page 133
Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select - Epson WorkForce EC-C7000 | Users Guide - Page 134
5. Select any of the extended settings to customize your print. 6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select these settings on the - Epson WorkForce EC-C7000 | Users Guide - Page 135
Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases - Epson WorkForce EC-C7000 | Users Guide - Page 136
1. Click OK to save your settings. You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes - Epson WorkForce EC-C7000 | Users Guide - Page 137
• Windows 7: Click and select Devices and Printers. Right-click your product and select Printer properties. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can - Epson WorkForce EC-C7000 | Users Guide - Page 138
Locked Setting Options Parent topic: Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off - Epson WorkForce EC-C7000 | Users Guide - Page 139
Setting Multi-Page All Document Settings Options Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up - Description Prohibits multi-page settings Allows printing of 2 pages on one sheet of paper Allows printing of 4 pages on one sheet of paper Allows printing of 6 pages on one sheet of paper Allows printing of 8 - Epson WorkForce EC-C7000 | Users Guide - Page 140
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the - Epson WorkForce EC-C7000 | Users Guide - Page 141
2. Select Printer Settings. You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you - Epson WorkForce EC-C7000 | Users Guide - Page 142
feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver - Epson WorkForce EC-C7000 | Users Guide - Page 143
Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may - Epson WorkForce EC-C7000 | Users Guide - Page 144
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. - Epson WorkForce EC-C7000 | Users Guide - Page 145
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 145 - Epson WorkForce EC-C7000 | Users Guide - Page 146
described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 146 - Epson WorkForce EC-C7000 | Users Guide - Page 147
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document - Epson WorkForce EC-C7000 | Users Guide - Page 148
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. To use an existing set of print settings, select Presets and choose a preset from the list. 6. Select the Copies and Pages - Epson WorkForce EC-C7000 | Users Guide - Page 149
7. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 8. Select any application-specific settings that appear on - Epson WorkForce EC-C7000 | Users Guide - Page 150
the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 14. Select any of the available print options. 150 - Epson WorkForce EC-C7000 | Users Guide - Page 151
15. If you want to save your settings as a new printing preset, select Presets and then select Save current settings as Preset. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related references Paper or Media Type Settings - Printing - Epson WorkForce EC-C7000 | Users Guide - Page 152
Draft For draft printing on plain paper. Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print. Some options may - Epson WorkForce EC-C7000 | Users Guide - Page 153
1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also select a custom setting to create a custom paper size. Note: You must select a compatible borderless - Epson WorkForce EC-C7000 | Users Guide - Page 154
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. • To print - Epson WorkForce EC-C7000 | Users Guide - Page 155
are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any - Epson WorkForce EC-C7000 | Users Guide - Page 156
Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing - Epson WorkForce EC-C7000 | Users Guide - Page 157
the conversion method and filter settings on the ColorSync pop-up menu in the print window. Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color - Epson WorkForce EC-C7000 | Users Guide - Page 158
Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your - Epson WorkForce EC-C7000 | Users Guide - Page 159
Note: Automatic Cassette Switching is available only if your product has two cassettes. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode - Epson WorkForce EC-C7000 | Users Guide - Page 160
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. 160 - Epson WorkForce EC-C7000 | Users Guide - Page 161
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume. - Epson WorkForce EC-C7000 | Users Guide - Page 162
website. See the link below. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions to select and print your document. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Setting Up Wireless Printing - Epson WorkForce EC-C7000 | Users Guide - Page 163
Scanning You can scan your originals and save them as digital files. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Starting a Scan Starting a Scan After placing your originals on your product for scanning, start scanning using - Epson WorkForce EC-C7000 | Users Guide - Page 164
only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions in the links below to complete your scan. Scanning to a Connected Computer - Epson WorkForce EC-C7000 | Users Guide - Page 165
Scanning to the Cloud Scanning to a Memory Device Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Presets Entering Characters on the LCD Screen Using Epson Scan to Cloud Related topics Placing Originals on the Product Scanning to a Connected Computer You can scan an - Epson WorkForce EC-C7000 | Users Guide - Page 166
You see a screen like this: 4. Select Computer. 5. Select Select action and choose one of the following options: • Preview on Computer to preview the scan and select file save settings in ScanSmart. • Save as JPEG to save the scanned image as a JPEG file. • Save as PDF to save the scanned document - Epson WorkForce EC-C7000 | Users Guide - Page 167
2. Press the home button, if necessary. 3. Select Scan. You see a screen like this: 4. Select Email. You see a screen like this: 167 - Epson WorkForce EC-C7000 | Users Guide - Page 168
Related topics Placing Originals on the Product Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows - Epson WorkForce EC-C7000 | Users Guide - Page 169
3. Click or Start and select Computer. 4. On the left side of the window, select Network. 5. Locate your product on the Network screen, right-click it, and select Install. 6. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and - Epson WorkForce EC-C7000 | Users Guide - Page 170
You see a screen like this: 4. Select Cloud. You see a screen like this: Note: You must register your product with Epson Connect to select a destination. 170 - Epson WorkForce EC-C7000 | Users Guide - Page 171
5. Select Select Destination to select a destination. 6. Change any of the displayed settings on the Scan tab as necessary. 7. Select the Advanced Settings tab to view and change additional scan settings, if necessary. 8. On the Scan tab, press the Upload icon to start scanning. Your product scans - Epson WorkForce EC-C7000 | Users Guide - Page 172
You see a screen like this: 6. If prompted, select a device. 7. Change any of the displayed settings on the Scan tab as necessary. 8. Select the Advanced tab to view and change additional scan settings, if necessary. 9. On the Basic Settings tab, press the Save icon to start scanning. Your product - Epson WorkForce EC-C7000 | Users Guide - Page 173
Scan to setting Edit Location Contacts Color Mode File Format Resolution 2-Sided Available options Description Communication Mode Lets you select Network Folder (SMB) or FTP Location (Required) Lets you enter a folder path in which to save scanned images User Name Lets you enter a user name - Epson WorkForce EC-C7000 | Users Guide - Page 174
Scan to setting Scan Area Original Type Orientation (Original) Mixed Size Originals Density Remove Shadow Remove Punch Holes Subject Attached File Max Size File Name Available options various paper sizes Auto Cropping Max Area Text Text & Image Photo Readable Direction Left Direction On Off -4 to - Epson WorkForce EC-C7000 | Users Guide - Page 175
to your product's Contacts list. Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected your product and computer to the same network. Note: If you are - Epson WorkForce EC-C7000 | Users Guide - Page 176
this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name. After changing the name, restart - Epson WorkForce EC-C7000 | Users Guide - Page 177
13. Click OK or Close. Now you can register the folder path to your product contacts list. Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Related tasks Entering Characters on the LCD Screen Registering Contacts for Email, Network, or FTP Scanning - Control Panel Registering - Epson WorkForce EC-C7000 | Users Guide - Page 178
7. Do one of the following: • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Network Folder/FTP. 8. Select the number you want to use for the contact you are adding. 9. Select the Name field, use the displayed keyboard - Epson WorkForce EC-C7000 | Users Guide - Page 179
computer's internet browser. Before you begin, print a network status sheet and locate the IP address for your product on the sheet. Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on a computer that is using the same network as your product. 2. Type - Epson WorkForce EC-C7000 | Users Guide - Page 180
Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder on your computer or on an FTP server using your product's control panel. You can either enter the folder path directly on the - Epson WorkForce EC-C7000 | Users Guide - Page 181
You see a screen like this: 5. Do one of the following: • Select a frequently used location displayed on the Destination tab, if you created any. • Select Keyboard, then select the Communication Mode field and select Network Folder (SMB) or FTP. Then select the Location field and enter the folder - Epson WorkForce EC-C7000 | Users Guide - Page 182
8. If necessary, scroll down and change the File Name setting listed under the File Settings heading. 9. Select any additional scan settings as necessary. 10. Select Presets to save your scan settings. 11. Select Save. Your product scans your original and saves it in the selected location. Parent - Epson WorkForce EC-C7000 | Users Guide - Page 183
You see an Epson Scan 2 window like this: 183 - Epson WorkForce EC-C7000 | Users Guide - Page 184
must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source - Epson WorkForce EC-C7000 | Users Guide - Page 185
You see an Epson Scan 2 window like this: 185 - Epson WorkForce EC-C7000 | Users Guide - Page 186
select a scan menu on the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens. Mac screens may be slightly different. Depending on - Epson WorkForce EC-C7000 | Users Guide - Page 187
You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 187 - Epson WorkForce EC-C7000 | Users Guide - Page 188
scanned image. • Select Crop to crop the selected image. • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically detected, the following enhancement options are available: • Auto Color Enhancement - Epson WorkForce EC-C7000 | Users Guide - Page 189
an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Starting a Scan Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your - Epson WorkForce EC-C7000 | Users Guide - Page 190
install a MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Webbased email services such as Gmail are not supported. If you do not have a supported email program, you see an error message. 1. Make sure your originals are scanned and reviewed. See the link - Epson WorkForce EC-C7000 | Users Guide - Page 191
opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click one of - Epson WorkForce EC-C7000 | Users Guide - Page 192
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send the - Epson WorkForce EC-C7000 | Users Guide - Page 193
1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to - Epson WorkForce EC-C7000 | Users Guide - Page 194
Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic: Starting a Scan Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with - Epson WorkForce EC-C7000 | Users Guide - Page 195
Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2. Do one of the following: • To change Document Mode - Epson WorkForce EC-C7000 | Users Guide - Page 196
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans. 196 - Epson WorkForce EC-C7000 | Users Guide - Page 197
1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 197 - Epson WorkForce EC-C7000 | Users Guide - Page 198
You see a screen like this: 3. Change the settings as necessary: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type - Epson WorkForce EC-C7000 | Users Guide - Page 199
You see a screen like this: 2. Click the Save Settings tab. 199 - Epson WorkForce EC-C7000 | Users Guide - Page 200
You see a screen like this: 3. Click Options for a file format and change the settings as necessary. 4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how - Epson WorkForce EC-C7000 | Users Guide - Page 201
JPEG Options Setting Image Quality Options Options - Encoding (Windows only) Standard Progressive Embed ICC Profile (Windows - only) Description Sets a compression level by moving a slider or entering a value. File size increases when high resolution is selected. Images load from top to bottom - Epson WorkForce EC-C7000 | Users Guide - Page 202
You see a screen like this: 2. Click the Customize Actions tab. 202 - Epson WorkForce EC-C7000 | Users Guide - Page 203
You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 - Epson WorkForce EC-C7000 | Users Guide - Page 204
You see this window: 204 - Epson WorkForce EC-C7000 | Users Guide - Page 205
2. Select the Mode setting that matches the type of original you are scanning. 3. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 4. Select the Scanning Side setting if you are scanning from - Epson WorkForce EC-C7000 | Users Guide - Page 206
pages in a scan, including rotating pages and changing the page order. Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file. 206 - Epson WorkForce EC-C7000 | Users Guide - Page 207
Skip Blank Pages If the scanner detects marks from the other side of a blank page and adds the marks to the scanned image, adjust this setting to prevent this. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning - Epson WorkForce EC-C7000 | Users Guide - Page 208
in the scanned original. Note: The required Epson Scan 2 OCR Component Pro is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component using the Epson - Epson WorkForce EC-C7000 | Users Guide - Page 209
You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties. - Epson WorkForce EC-C7000 | Users Guide - Page 210
BITMAP (*.bmp) A standard image file format for most Windows programs. JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.) PNG - Epson WorkForce EC-C7000 | Users Guide - Page 211
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to - Epson WorkForce EC-C7000 | Users Guide - Page 212
This will erase all of your network settings and fax data. Note: Your product may look different from the illustrations in this guide, but the instructions are the same unless otherwise noted. Connecting a Telephone or Answering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups - Epson WorkForce EC-C7000 | Users Guide - Page 213
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce EC-C7000 | Users Guide - Page 214
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 214 - Epson WorkForce EC-C7000 | Users Guide - Page 215
detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related tasks Receiving Faxes Automatically Setting Up Fax Features Before faxing with your product, set up - Epson WorkForce EC-C7000 | Users Guide - Page 216
Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac Parent topic: Faxing - Epson WorkForce EC-C7000 | Users Guide - Page 217
the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select All. Go to the next step. • If - Epson WorkForce EC-C7000 | Users Guide - Page 218
Proceed, or press the back arrow to change the settings. 8. On the Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. If there are any errors reported, try the solutions on the report and - Epson WorkForce EC-C7000 | Users Guide - Page 219
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Related tasks Entering Characters on the LCD Screen Setting the Number of - Epson WorkForce EC-C7000 | Users Guide - Page 220
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce EC-C7000 | Users Guide - Page 221
You see a screen like this: 3. If you want to create shortcuts for up to three fax operations, select Quick Operation Button and select a setting and a shortcut button. Note: These shortcuts are displayed on the Fax Settings tab in the main Fax screen. 4. Select the group of settings you want to - Epson WorkForce EC-C7000 | Users Guide - Page 222
an outside line. Your Phone Number Select to enter the header information and your phone number for inclusion on outgoing faxes. Fax Header Manual Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Auto Automatically receives and prints - Epson WorkForce EC-C7000 | Users Guide - Page 223
same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can number of rings. Select All for phones lines that do not use this service. Sets the number of rings before your product receives a fax. If Receive - Epson WorkForce EC-C7000 | Users Guide - Page 224
to the printer You can also create a folder on the memory device by selecting Create a folder to save fax data and following the on-screen instructions. Print Settings 224 - Epson WorkForce EC-C7000 | Users Guide - Page 225
Setting Auto Reduction Split Page Settings Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options On Off Delete Print Data After Split Overlap When Split On Off On Off On Off All Pages Received First Page Received On Off Off On Time - Epson WorkForce EC-C7000 | Users Guide - Page 226
Parent topic: Selecting Advanced Fax Settings Report Settings - Fax Set the options you want for fax reports. Setting Forwarding Report Backup Error Report Fax Log Auto Print Attach Fax Image to Report Report Format Output Method Options Print on Error Print Do Not Print Off On Off On(Every 30) On - Epson WorkForce EC-C7000 | Users Guide - Page 227
Setting Direct Dialing Restrictions Options Off On Enter Twice Broadcasting Off Restrictions On Confirm Address List Off On Backup Data Auto Clear Off On Clear Backup Data - Description Does not restrict dialed fax numbers. Allows faxing only to numbers stored in the contacts list or - Epson WorkForce EC-C7000 | Users Guide - Page 228
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window. 228 - Epson WorkForce EC-C7000 | Users Guide - Page 229
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce EC-C7000 | Users Guide - Page 230
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see this window - Epson WorkForce EC-C7000 | Users Guide - Page 231
Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance. Creating a Contact - Epson WorkForce EC-C7000 | Users Guide - Page 232
3. Select Contacts. Enter the administrator password, if necessary. You see a screen like this: 4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 232 - Epson WorkForce EC-C7000 | Users Guide - Page 233
7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. Note: This field is automatically - Epson WorkForce EC-C7000 | Users Guide - Page 234
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the contact you want to edit or delete. You see a screen like this: 234 - Epson WorkForce EC-C7000 | Users Guide - Page 235
5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK. Parent topic: Setting Up - Epson WorkForce EC-C7000 | Users Guide - Page 236
You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word - Epson WorkForce EC-C7000 | Users Guide - Page 237
Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries. You can also delete the entire contact group. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. - Epson WorkForce EC-C7000 | Users Guide - Page 238
You see a screen like this: Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7. Select the contact you want to add or delete. Each selected contact is highlighted. 8. - Epson WorkForce EC-C7000 | Users Guide - Page 239
Sending Faxes from the Product Control Panel See these sections to send faxes using the product's control panel. Sending a Fax Using the Keypad, Contact List, or History Fax Sending Options Sending a Fax at a Specified Time Dialing Fax Numbers from a Connected Telephone Parent topic: Sending Faxes - Epson WorkForce EC-C7000 | Users Guide - Page 240
You see a screen like this: Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Select Keypad and enter a fax number. Select OK when done. - Epson WorkForce EC-C7000 | Users Guide - Page 241
. After scanning your originals, your product dials the number and sends the fax. Note: If the fax number is busy or there is a problem, the product automatically redials after one minute. While the product is sending a color fax, other features are unavailable. Parent topic: Sending Faxes from - Epson WorkForce EC-C7000 | Users Guide - Page 242
Setting Resolution Density Original Type Remove Background Options Standard Fine Super Fine Ultra Fine Varying levels available Text Text & Image Photo Auto Sharpness ADF 2-Sided Varying levels available Varying levels available Off On Continuous Scan (ADF) Off On Original Size (Glass) Various - Epson WorkForce EC-C7000 | Users Guide - Page 243
Setting Direct Send Options Off On Send Fax Later Off On Add Sender Information Off Outside of Image Inside of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Select On to send black-and-white faxes to a single - Epson WorkForce EC-C7000 | Users Guide - Page 244
3. Select Fax. You see a screen like this: 4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select the - Epson WorkForce EC-C7000 | Users Guide - Page 245
Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone. If the recipient's phone number and fax number are the same, you can speak to the recipient before sending the - Epson WorkForce EC-C7000 | Users Guide - Page 246
You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button, change the necessary settings, and click OK. Note: If you see a Setup, - Epson WorkForce EC-C7000 | Users Guide - Page 247
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 247 - Epson WorkForce EC-C7000 | Users Guide - Page 248
You see a window like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to - Epson WorkForce EC-C7000 | Users Guide - Page 249
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the - Epson WorkForce EC-C7000 | Users Guide - Page 250
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 250 - Epson WorkForce EC-C7000 | Users Guide - Page 251
receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Viewing a Fax on the LCD Screen voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a - Epson WorkForce EC-C7000 | Users Guide - Page 252
telephone before receiving a fax. 1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Fax on the LCD display. 4. Select Send - Epson WorkForce EC-C7000 | Users Guide - Page 253
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WorkForce EC-C7000 | Users Guide - Page 254
8. Enter the fax number you expect to receive the fax from. 9. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Inbox) You can save received faxes in your product's memory and view them on the LCD screen. 1. Press the home - Epson WorkForce EC-C7000 | Users Guide - Page 255
see the fax displayed on the screen. 15. Press the icon. 16. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only - Epson WorkForce EC-C7000 | Users Guide - Page 256
Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or sent on the product control panel. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Transmission Log and - Epson WorkForce EC-C7000 | Users Guide - Page 257
1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print - Epson WorkForce EC-C7000 | Users Guide - Page 258
Stored Fax Documents View or print a list of stored fax transmissions. Fax Settings List Print a list of the current fax communication settings. Conditional Save/Forward List Print the Conditional Save/Forward List. Protocol Trace Print a detailed report for the previous sent or received fax. Parent - Epson WorkForce EC-C7000 | Users Guide - Page 259
here to work with an external USB device connected to your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Connecting a USB Device Disconnecting a USB Device Viewing and Printing from the LCD Screen Transferring Files on - Epson WorkForce EC-C7000 | Users Guide - Page 260
USB Device Photo File Specifications You can use USB devices with your product containing files that meet these specifications. File format Image size File size Number of files JPEG with the Exif version 2.31 standard taken by digital cameras with the DCF (Design Rule for Camera File system) - Epson WorkForce EC-C7000 | Users Guide - Page 261
Viewing and Printing from the LCD Screen See these sections to view and print photos or other files displayed on your product's LCD screen. Printing JPEG Photos Printing TIFF Files Print Setting Options - Device Mode Parent topic: Using External USB Devices with Your Product Printing JPEG Photos You - Epson WorkForce EC-C7000 | Users Guide - Page 262
Parent topic: Viewing and Printing from the LCD Screen Related references Print Setting Options - Device Mode Printing TIFF Files You can select and print TIFF files from a USB flash drive. 1. Press the home button, if necessary. 2. Select Memory Device. 3. Select TIFF. You see a list of the - Epson WorkForce EC-C7000 | Users Guide - Page 263
Print settings Paper Setting Color Mode Available options Various paper size and type settings B&W Color Description Indicates the source that contains the paper size and type you want to print on Prints the photo in black and white Prints the photo in color Advanced settings Print settings - Epson WorkForce EC-C7000 | Users Guide - Page 264
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo - Epson WorkForce EC-C7000 | Users Guide - Page 265
4. Select Printer Settings. 5. Select Memory Device Interface. You see a screen like this: 6. Make sure Memory Device is set to Enable. 7. Select File Sharing. 8. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device - Epson WorkForce EC-C7000 | Users Guide - Page 266
• Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar to see the name), and select the USBSTORAGE icon. 4. Select the folder that contains your files - Epson WorkForce EC-C7000 | Users Guide - Page 267
is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace your eyes, flush them immediately with water. If you experience discomfort or vision problems after flushing your eyes, see a doctor immediately. If ink gets in your mouth - Epson WorkForce EC-C7000 | Users Guide - Page 268
• Do not remove or tear the label on the cartridge; this can cause leakage. • Use an ink cartridge before the date printed on its package or within six months of opening the package, whichever is earlier. • Store ink cartridges with their bottoms down. Do not store cartridges upside down. • After - Epson WorkForce EC-C7000 | Users Guide - Page 269
Ink Consumption • This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each cartridge. This means that even if the cartridge is removed from the printer before it is expended, you can still use the cartridge after reinserting - Epson WorkForce EC-C7000 | Users Guide - Page 270
2. Select the supply status icon. You see a screen like this: Note: The displayed ink and maintenance box levels are approximate. 3. Select Close to return to the previous screen. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing - Epson WorkForce EC-C7000 | Users Guide - Page 271
You see this window: 2. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate - Epson WorkForce EC-C7000 | Users Guide - Page 272
You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status 272 - Epson WorkForce EC-C7000 | Users Guide - Page 273
Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac. Note: You can continue printing while the low ink message is - Epson WorkForce EC-C7000 | Users Guide - Page 274
3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the - Epson WorkForce EC-C7000 | Users Guide - Page 275
Maintenance box part number: C12C934591 Note: For best printing results, use up a cartridge within 6 months of opening the package. Ink color Black Cyan Magenta Yellow Part number Standard-capacity 812120 812220 812320 812420 High-capacity 812XL120 812XL220 812XL320 812XL420 Extra high-capacity - Epson WorkForce EC-C7000 | Users Guide - Page 276
2. Lift up the scanner unit until it locks into place, then open the ink cartridge cover. Caution: Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 3. Before opening a new - Epson WorkForce EC-C7000 | Users Guide - Page 277
Caution: Do not shake the cartridges after opening the packages, or ink may leak. 4. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable - Epson WorkForce EC-C7000 | Users Guide - Page 278
6. Insert the new cartridge into the holder and push it down until it clicks into place. Make sure all cartridges are pushed down into place. 7. Close the ink cartridge cover, then lower the scanner unit. The print head moves to its home position and the printer starts charging the ink. This takes - Epson WorkForce EC-C7000 | Users Guide - Page 279
If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the scanner unit and press the ink cartridge down until it clicks into place. When you're finished, select OK. If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge. Caution - Epson WorkForce EC-C7000 | Users Guide - Page 280
1. Click Cancel or Cancel Print to cancel your print job. Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel. 2. Load plain paper or an envelope in your product. 3. Access the print settings in your print - Epson WorkForce EC-C7000 | Users Guide - Page 281
You see a screen like this: 6. Select On as the Permit temporary black printing setting. 7. Click OK. 8. Close the utility window. 9. Load plain paper or an envelope in your product. 10. Access the print settings in your print application. 11. Select Print Settings from the pop-up menu. 12. Select - Epson WorkForce EC-C7000 | Users Guide - Page 282
Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, - Epson WorkForce EC-C7000 | Users Guide - Page 283
will vary according to the number of pages you print, the type of material you print on and the number of cleaning cycles that the printer performs. Caution: Do not reuse a maintenance box that has been removed and left uninstalled for more than a week. Keep the maintenance box away from direct - Epson WorkForce EC-C7000 | Users Guide - Page 284
only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Print Head Maintenance Print Head Alignment Cleaning - Epson WorkForce EC-C7000 | Users Guide - Page 285
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the - Epson WorkForce EC-C7000 | Users Guide - Page 286
You see a screen like this: 6. Select Start. The nozzle pattern prints. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 286 - Epson WorkForce EC-C7000 | Users Guide - Page 287
If there are gaps or the pattern is faint, select X and continue. 9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process again. If quality still does not improve, contact Epson support. Parent topic: Print Head Nozzle Check Related concepts Print - Epson WorkForce EC-C7000 | Users Guide - Page 288
You see a window like this: 5. Click Print. 288 - Epson WorkForce EC-C7000 | Users Guide - Page 289
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. If you don't see any improvement after cleaning the print head up to 3 times, turn - Epson WorkForce EC-C7000 | Users Guide - Page 290
Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first - Epson WorkForce EC-C7000 | Users Guide - Page 291
You see a screen like this: 6. Select Start to clean the print head. When the cleaning cycle is finished, you see a message on the screen. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 7. Select Yes. 8. Select Start to confirm - Epson WorkForce EC-C7000 | Users Guide - Page 292
3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers - Epson WorkForce EC-C7000 | Users Guide - Page 293
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print. 6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print. 7. Check the printed pattern to see if there - Epson WorkForce EC-C7000 | Users Guide - Page 294
Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product - Epson WorkForce EC-C7000 | Users Guide - Page 295
in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance. You see a screen like this: 5. Select Print Quality Adjustment. 6. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 295 - Epson WorkForce EC-C7000 | Users Guide - Page 296
with the least misaligned vertical line. • Select the number representing the pattern with the least amount of separation or overlap. 8. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Print Head Alignment 296 - Epson WorkForce EC-C7000 | Users Guide - Page 297
on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not the paper source you want to clean, if necessary. 6. Follow the on-screen instructions to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean. If you - Epson WorkForce EC-C7000 | Users Guide - Page 298
Checking the Number of Sheets on the LCD Screen You can view the number of sheets of paper that have fed through the product on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > Print Counter to view the number of prints (In Total, B&W Prints and Color Prints). Parent - Epson WorkForce EC-C7000 | Users Guide - Page 299
See these sections if you need to clean or transport your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best - Epson WorkForce EC-C7000 | Users Guide - Page 300
8. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the - Epson WorkForce EC-C7000 | Users Guide - Page 301
9. Clean the surface of the document mat using a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. 10. Close the scanner cover. 11. Open the ADF cover. 301 - Epson WorkForce EC-C7000 | Users Guide - Page 302
12. Use a soft, moist, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Caution: Using a dry cloth may damage the surface of the rollers. Do not use the ADF until the rollers are dry. Parent topic: Cleaning and Transporting Your Product Transporting Your - Epson WorkForce EC-C7000 | Users Guide - Page 303
Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, two or more people should lift and carry it using the hand position shown: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • Leave the ink - Epson WorkForce EC-C7000 | Users Guide - Page 304
5. Lift up the scanner unit and check to see if the print head is in the far right position (the home position). If not, turn on the product, wait for the print head to move, then turn the product off again. 6. Secure the ink cartridge holder to the case with tape as shown. Caution: Do not touch the - Epson WorkForce EC-C7000 | Users Guide - Page 305
7. Lower the scanner unit. 8. Close the rear paper feed slot and output tray, and the ADF output tray and lower the control panel. 9. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Make sure the box adequately - Epson WorkForce EC-C7000 | Users Guide - Page 306
Check these sections for solutions to problems you may have using your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Viewing the Help Screen Checking for Software Updates Product Status Messages Status Menu Error - Epson WorkForce EC-C7000 | Users Guide - Page 307
Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support manually - Epson WorkForce EC-C7000 | Users Guide - Page 308
version of Windows. • OS X: You can manually update the software by opening the Applications > Solving Problems Product Status Messages You can often diagnose problems with service life. It is not a user-replaceable part. Please contact Epson Support. The ink pads are near the end of their service - Epson WorkForce EC-C7000 | Users Guide - Page 309
printer's borderless printing ink pad has reached the end of its service life. It is not a userreplaceable part. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support. Paper Setup Auto Display is set to Off. Some features - Epson WorkForce EC-C7000 | Users Guide - Page 310
cannot save a scan to a shared folder over a public network. Click the link to "Cannot Save a Scan to a Shared Folder Over a Network" below for instructions. • Make sure the shared folder path matches the path registered to your product contacts list. • Make sure the IP address of the computer is - Epson WorkForce EC-C7000 | Users Guide - Page 311
Network > MS Network to access the setting. See the link below for instructions on accessing Web Config. The file name is already in use. Rename the authorized Epson Service provider. The Epson warranty does not cover the cost of this replacement. Parent topic: Solving Problems Related references - Epson WorkForce EC-C7000 | Users Guide - Page 312
Network Folder Accessing the Web Config Utility Related topics Solving Paper Problems Wi-Fi or Wired Networking Status Menu Error Codes If a deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. The product's memory is full. You can send pages individually - Epson WorkForce EC-C7000 | Users Guide - Page 313
Code 206 207 208 301 401 302 402 303 304 404 305 405 306 315 327 311 321 411 421 312 322 412 Condition/solution The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly. The phone cable is not connected. Connect the phone cable. The fax could - Epson WorkForce EC-C7000 | Users Guide - Page 314
as the Save/Forward Destination folder. There is not enough storage space in the forwarding destination folder. Parent topic: Solving Problems Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected - Epson WorkForce EC-C7000 | Users Guide - Page 315
the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print Head Cleaning Uninstall Your Product Software 315 - Epson WorkForce EC-C7000 | Users Guide - Page 316
Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them - Epson WorkForce EC-C7000 | Users Guide - Page 317
the power cord, plug the power cord back in, then turn your product on and off again using the power button. Parent topic: Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install the ink - Epson WorkForce EC-C7000 | Users Guide - Page 318
product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close - Epson WorkForce EC-C7000 | Users Guide - Page 319
topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point - Epson WorkForce EC-C7000 | Users Guide - Page 320
existing DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your device documentation for instructions. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup Related tasks Selecting Wireless Network Settings from the Control Panel Printing - Epson WorkForce EC-C7000 | Users Guide - Page 321
each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems 321 - Epson WorkForce EC-C7000 | Users Guide - Page 322
using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), problems still occur, other devices on the network may be causing them. Parent topic: Solving Network Problems on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the - Epson WorkForce EC-C7000 | Users Guide - Page 323
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart - Epson WorkForce EC-C7000 | Users Guide - Page 324
Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Related topics Wi-Fi or Wired Networking Cannot Scan Over a Network If you - Epson WorkForce EC-C7000 | Users Guide - Page 325
(or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan from a Smart - Epson WorkForce EC-C7000 | Users Guide - Page 326
Cleaning Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or faint colors, try these solutions: • Run a print head - Epson WorkForce EC-C7000 | Users Guide - Page 327
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • When copying on thick paper, You can also try lowering the Density setting. Parent topic: Solving Copying Problems Position, Size, or Margins of Copies are Incorrect If the position, size - Epson WorkForce EC-C7000 | Users Guide - Page 328
and paper type settings are correct for the paper source. • Run the paper guide cleaning utility to clean the paper path. • Clean the roller inside the special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems Originals Do - Epson WorkForce EC-C7000 | Users Guide - Page 329
, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the originals. mark on the ADF edge guide. Parent topic: Solving Paper Problems Related references Paper Jam Problems Automatic Document Feeder (ADF) - Epson WorkForce EC-C7000 | Users Guide - Page 330
Paper Jam Problems If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper. If any torn pieces of paper remain inside the product, select Settings > Maintenance > Remove Paper after - Epson WorkForce EC-C7000 | Users Guide - Page 331
Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear - Epson WorkForce EC-C7000 | Users Guide - Page 332
following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and as the printer in your printing program. Parent topic: Solving Problems Printing from a Computer Related tasks Running a Product Check Using AirPrint - Epson WorkForce EC-C7000 | Users Guide - Page 333
OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an not in the ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it. 2. Remove and reinsert the - Epson WorkForce EC-C7000 | Users Guide - Page 334
name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. For the fastest printing, select the following settings in your product software: • Make sure the paper type setting matches the type - Epson WorkForce EC-C7000 | Users Guide - Page 335
Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too Many Copies Print Blank Pages Print - Epson WorkForce EC-C7000 | Users Guide - Page 336
the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try - Epson WorkForce EC-C7000 | Users Guide - Page 337
Load paper in the correct direction and slide the edge guides against the edges of the paper. • Select the appropriate topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings , make sure you select a supported borderless page width. • Windows: Make sure you - Epson WorkForce EC-C7000 | Users Guide - Page 338
Settings (Windows) or Printing Preferences (Mac) and select Remove White Borders. Parent topic: Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings - Windows Selecting Extended Settings - Windows Selecting - Epson WorkForce EC-C7000 | Users Guide - Page 339
your paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner glass and document cover. print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows - Epson WorkForce EC-C7000 | Users Guide - Page 340
print settings are different from those covered in this manual. See the Apple website for details. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you - Epson WorkForce EC-C7000 | Users Guide - Page 341
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • If you continue to see horizontal to replace the ink cartridges. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references - Epson WorkForce EC-C7000 | Users Guide - Page 342
a support sheet load above the line indicated by the triangle symbol on the edge guide. • Make sure the paper type setting in your product software matches envelopes, make sure you select the appropriate settings. • When manually printing 2-sided, make sure the ink is completely dry before loading - Epson WorkForce EC-C7000 | Users Guide - Page 343
Place it on a flat, stable surface that extends beyond the base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Related references Paper Specifications Compatible Epson Papers Related tasks Aligning the Print Head Using the Product - Epson WorkForce EC-C7000 | Users Guide - Page 344
• Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper or Media Type Settings - Printing Software Related tasks Aligning the Print Head Using - Epson WorkForce EC-C7000 | Users Guide - Page 345
, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Aligning the Print Head Using the Product Control Panel Selecting Basic - Epson WorkForce EC-C7000 | Users Guide - Page 346
results, use genuine Epson paper. • If you are copying an original, lower the Density setting. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Compatible Epson Papers Related tasks Selecting Basic Print Settings - Windows - Epson WorkForce EC-C7000 | Users Guide - Page 347
panel. • If you are scanning with the ADF, make sure the ADF and document covers are closed. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start - Epson WorkForce EC-C7000 | Users Guide - Page 348
Note: Quiet Mode is not available on all products. Parent topic: Solving Scanning Problems Cannot Save a Scan to a Shared Folder Over a Network If you cannot path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • Make sure - Epson WorkForce EC-C7000 | Users Guide - Page 349
Note: The name of available network types varies in the different Windows versions. For details on selecting Windows network sharing settings, see Windows help. Windows 10: 1. Click and select Settings. 2. Select Network & Internet. 3. Click your network type: Ethernet or Wi-Fi. 4. Click your - Epson WorkForce EC-C7000 | Users Guide - Page 350
a shared folder takes a very long time, make sure the DNS setting and the DNS domain name are correct. Contact your network administrator for instructions. Parent topic: Solving Scanning Problems Related topics Setting Up and Scanning to a Network Folder or FTP Server Solving Scanned Image Quality - Epson WorkForce EC-C7000 | Users Guide - Page 351
• Clean the scanner glass and the ADF and remove and dirt or dust on your originals. • Do not press on the document cover or the original with too much force. • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base - Epson WorkForce EC-C7000 | Users Guide - Page 352
cover with too much force. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Line of Dots are scanning from the ADF, make sure the ADF edge guides fit against the loaded originals. You can also try cleaning the ADF - Epson WorkForce EC-C7000 | Users Guide - Page 353
If you are scanning from the ADF, make sure the ADF edge guides fit against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Characters are Not Recognized During Conversion - Epson WorkForce EC-C7000 | Users Guide - Page 354
& White, adjust the Threshold setting on the Advanced Settings tab. (The Image Option must be set to None.) Parent topic: Solving Scanned Image Quality Problems Image Colors are Patchy at the Edges If you are scanning a thick or warped original, cover its edges with paper to block external light as - Epson WorkForce EC-C7000 | Users Guide - Page 355
dust from getting inside. Parent topic: Solving Scanned Image Quality Problems Scanned Image Edges are Cropped If the edges of a scanned Received in an Incorrect Size Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try - Epson WorkForce EC-C7000 | Users Guide - Page 356
wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the - Epson WorkForce EC-C7000 | Users Guide - Page 357
line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. • If the recipient fax - Epson WorkForce EC-C7000 | Users Guide - Page 358
inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD - Epson WorkForce EC-C7000 | Users Guide - Page 359
as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen (Using the Inbox) Fax Quality is Poor If you receive a poor - Epson WorkForce EC-C7000 | Users Guide - Page 360
of the original and fax it again. Parent topic: Solving Faxing Problems Related references Fax Sending Options Basic Settings - Fax Related tasks Cleaning Your appears in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the - Epson WorkForce EC-C7000 | Users Guide - Page 361
are in the correct format. • If you see an X on the photo selection screen, the image file format is not supported. Parent topic: Solving USB Device Problems Related references External USB Device Specifications USB Device Photo File Specifications Related tasks Setting Up File Sharing for File - Epson WorkForce EC-C7000 | Users Guide - Page 362
Device Specifications Related tasks Transferring Files from a USB Device to Your Computer Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows 362 - Epson WorkForce EC-C7000 | Users Guide - Page 363
You can uninstall and then re-install your product software to solve certain problems. 1. Turn off the product. 2. Disconnect any interface cables. 3. of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall. • Windows - Epson WorkForce EC-C7000 | Users Guide - Page 364
a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If - Epson WorkForce EC-C7000 | Users Guide - Page 365
options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail - Epson WorkForce EC-C7000 | Users Guide - Page 366
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows - Epson WorkForce EC-C7000 | Users Guide - Page 367
: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Paper Specifications - Epson WorkForce EC-C7000 | Users Guide - Page 368
× 267 mm]) Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) Plain paper and thick paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. 368 - Epson WorkForce EC-C7000 | Users Guide - Page 369
Weight Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb (91 g/m2) to 68 lb (256 g/m2) Envelopes Size Paper types Weight No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Plain bond paper 20 lb (75 g/m2) to 27 lb (100 g/m2) Parent topic: Technical Specifications Printable Area - Epson WorkForce EC-C7000 | Users Guide - Page 370
Single sheets - borderless 1 Reduced print quality area/top: 2.01 inches (51 mm) minimum 2 Reduced print quality area/bottom: 2.05 inches (52 mm) minimum Envelopes 1 Right/left margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.12 inch (3 mm) minimum 3 Reduced print quality area/right: 1.89 - Epson WorkForce EC-C7000 | Users Guide - Page 371
Automatic Document Feeder (ADF) Specifications Paper input Paper output Paper size Paper type Paper weight Sheet feeding capacity Faceup loading Facedown ejection US letter, 8.5 × 13, legal, A3, A4, A5, B4, B5 or Executive size Plain paper 17 lb (64 g/m2) to 24 lb (95 g/m2) Approximately 50 sheets - Epson WorkForce EC-C7000 | Users Guide - Page 372
Black and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Support line Speed Black-and-white and color fax capability Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Up to 33 - Epson WorkForce EC-C7000 | Users Guide - Page 373
Resolution Error correction mode Page memory Redial Interface Monochrome Standard: 203 pixels per inch × 98 lines per inch (8 pixels per mm × 3.85 lines per mm) Fine: 203 pixels per inch × 196 lines per inch (8 pixels per mm × 7.7 lines per mm) Super Fine: 203 pixels per inch × 392 lines per inch - Epson WorkForce EC-C7000 | Users Guide - Page 374
installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges. Color Cartridge life Temperature Cyan, Magenta, Yellow, Black Opened package: 6 months Unopened package: do not use if the date on the package has expired Storage: -22 to 104 °F (- - Epson WorkForce EC-C7000 | Users Guide - Page 375
Interface Specifications Interface type Hi-Speed USB (Device Class for computers)* Hi-Speed USB (for Mass storage class for external storage) *: USB 3.0 cables are not supported. 375 - Epson WorkForce EC-C7000 | Users Guide - Page 376
, or exFAT. Note: Only insert one memory card into the multi-card reader. Multi-card readers with more than one card inserted are not supported. Parent topic: Technical Specifications Network Interface Specifications Note: Wireless LAN standard complies with either IEEE 802.11 b/g or IEEE 802.11 - Epson WorkForce EC-C7000 | Users Guide - Page 377
and Canada)*: W52 (36/40/44/48) W58 (149/153/157/161/165) 20 dBm (EIRP) Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Wireless security protocols Note: Infrastructure and Wi-Fi Direct modes can be used simultaneously. WEP (64/128 bit) WPA2-PSK (AES); complies - Epson WorkForce EC-C7000 | Users Guide - Page 378
Frequency range Frequency Channel U.S. Canada W52 W53 W56 W58 5150-5250 MHz 36/40/44/48 Outdoor use allowed Outdoor use prohibited 5250-5350 MHz 52/56/60/64 Outdoor use allowed Outdoor use allowed 5470-5725 MHz 100/104/108/112/116/ 132/136/140 Outdoor use allowed Outdoor use allowed 5725- - Epson WorkForce EC-C7000 | Users Guide - Page 379
must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna - Epson WorkForce EC-C7000 | Users Guide - Page 380
to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Important Privacy Notice (Printer Serial Number) FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety - Epson WorkForce EC-C7000 | Users Guide - Page 381
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce EC-C7000 | Users Guide - Page 382
do not attempt to service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service personnel under the following . Adjust only those controls that are covered by the operating instructions. • Leave the ink cartridges installed. Removing the cartridges can - Epson WorkForce EC-C7000 | Users Guide - Page 383
accident. Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use only a dry, them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden - Epson WorkForce EC-C7000 | Users Guide - Page 384
connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the - Epson WorkForce EC-C7000 | Users Guide - Page 385
modifications to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce EC-C7000 | Users Guide - Page 386
interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is - Epson WorkForce EC-C7000 | Users Guide - Page 387
Binding Arbitration and Class Waiver 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under - Epson WorkForce EC-C7000 | Users Guide - Page 388
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS - Epson WorkForce EC-C7000 | Users Guide - Page 389
to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual - Epson WorkForce EC-C7000 | Users Guide - Page 390
trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation. Windows is a registered trademark of - Epson WorkForce EC-C7000 | Users Guide - Page 391
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as - Epson WorkForce EC-C7000 | Users Guide - Page 392
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of
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EC-C7000 User's Guide