Epson WorkForce Enterprise AM-C4000 Users Guide
Epson WorkForce Enterprise AM-C4000 Manual
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- Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 1
User's Guide Printing Copying Scanning Faxing (Fax-Capable Printers Only) Maintaining the Printer Solving Problems NPD7005-00 EN - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 2
Guide to This Manual Introduction to the Manuals 10 Important Safety Instructions (paper manual). . . 10 Pin-up Manuals (digital manual 10 User's Guide (digital manual 10 Information on the Latest Manuals 10 Searching for Information 10 Printing Only the Pages You Need 11 About This Manual - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 3
Only 124 Problems when Making Settings 149 Hints to Solving Problems 149 Cannot Original Size Automatically 203 Originals that are not Supported by the ADF. . . . . Devices. . . . . . 264 Printing Using a Cloud Service 265 Printing, Binding, and Sorting 266 Printing Layouts for Bookbinding - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 4
Printing by Alternately Rotating Each Set of Copies by 90 Degrees 277 Printing by Offsetting Each Set of Copies. . . . . .278 Printing by Inserting a Separator Sheet Between Copies 280 Printing by Separating Pages with Slip Sheets or Chapter Paper 281 Stacking Each Set of Copies by Sorting from a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 5
the Storage Feature 392 About Storage 392 Types of Folders 393 Guide to the Folder Screen 393 Creating Folders 394 Saving Files to Storage by Email 402 Saving Files in Storage to a Network Folder or Cloud Services (Backup 402 Menu Options for Printing or Saving 403 Using Data Saved in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 6
Moving and Transporting the Printer 447 Using the Manual Staple 447 Solving Problems Problem Solving 451 Check the printer's error status 451 is Time to Replace Consumables and Maintenance Parts 499 It is Time to Replace the Ink Cartridges 499 It is Time to Replace the Maintenance Box. . . . . - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 7
Printing or Copying Problems. . . 511 Product Information Paper Information 514 Available Paper and Capacities 514 Consumable Products Information 519 Ink Cartridge Codes 519 Compatibility 590 Supported Third Party Services 590 Memory Device Specifications 590 Supported Data Specifications - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 8
Overview 694 Configuring Epson Open Platform 695 Validating of Epson Open Platform 696 Epson Remote Services Information 696 Where to Get Help Technical Support Web Site 698 Contacting Epson Support 698 Before Contacting Epson 698 Help for Users in Europe 698 Help for Users in Taiwan - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 9
Guide to This Manual Introduction to the Manuals 10 Searching for Information 10 Printing Only the Pages You Need 11 About This Manual 11 Trademarks 13 Copyright 14 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 10
and easy reference. User's Guide (digital manual) This manual. Available as a PDF and Web manual. Provides detailed information and instructions on using the printer and solving problems. Information on the Latest Manuals ❏ Paper manual Visit the Epson Europe support website at http://www.epson - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 11
Guide to This Manual > About This Manual > Marks and Symbols ❏ Windows: Hold down Alt. and then press ←. ❏ reference information used in this manual. Marks and Symbols ! Caution: Instructions that must be followed carefully to avoid bodily injury. c Important: Instructions that must be observed to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 12
Guide to This Manual > About This Manual > Operating System References Note: Provides complementary and reference information. Related Information & Links to related sections. Provides Web Movie Manuals of the operating instructions. See the related information link. The icons below describe the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 13
Guide to This Manual > Trademarks ® ® ❏ Microsoft Windows Server 2012 operating system ® ® ❏ Microsoft Windows Server 2008 R2 operating system ® ® ❏ Microsoft Windows Server 2008 operating system Mac OS In this manual, "Mac OS" is used to refer to Mac OS X 10.9.5 or later as well as macOS 11 or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 14
Guide to This Manual > Copyright ❏ CG Omega, CG Times, Garamond Antiqua, Garamond Halbfett, Garamond EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 15
Guide to This Manual > Copyright Neither Seiko Epson Corporation nor its affiliates shall be liable with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 16
Important Instructions Important Safety Instructions 17 Protecting Your Personal Information 21 Disposing of European Printer Models 21 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 17
keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer. Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 18
explained in the printer's manuals. ❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions problems remain after a thorough flushing, see a doctor immediately. ❏ Avoid touching the components inside the printer unless instructed to do so in this guide - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 19
Important Instructions > Important Safety Instructions > Notes on the Administrator Password ❏ Do not shake ink cartridge too vigorously; otherwise ink may leak from the ink cartridge. ❏ Keep ink cartridge and maintenance box out of the reach of children. ❏ Do not let the paper's edge slide across - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 20
Important Instructions > Important Safety Instructions > Notes on the Administrator Password Default Value of the Administrator Password The default value of the administrator password is printed on the label on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 21
Important Instructions > Disposing of European Printer Models Initializing the Administrator Password your password and cannot return to the default settings, you need to contact Epson Support to request service. Related Information & "Changing the Administrator Password from the Control Panel" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 22
Part Names and Functions Front 23 Rear 25 Options 26 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 23
(F) Open when removing jammed originals in the ADF. C ADF edge guide Feeds originals straight into the printer. Slide to the edge of the printer's status. H Cover (D1) Open when removing jammed paper. I Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 24
guide Feeds the paper straight into the printer. Slide to the edges of the paper. M Paper cassette 1, 2, 3, 4 (C1, C2, C3, Loads paper. C3 and C4 are optional. C4) N Front cover (A) Open when replacing the ink clean inside the printer. Holds the manuals. You can also attach it to the rear. 24 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 25
discharged during cleaning and printing. Also contains maintenance fluid. Install all four color ink cartridges. Holds the cleaning cloth. You can also attach it to the rear. Use to clean the glass surface of the scanner unit and the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 26
documents. Holds the ejected paper. You can only specify this tray as the output destination for received faxes. Use this when stapling manually. Holds the ejected paper. You cannot specify this tray as the output destination. Paper is automatically ejected here depending on certain conditions - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 27
Part Names and Functions > Options Inner finisher-P1 A Inner finisher-P1 B Finisher tray C Hole Punch Unit D Punch waste tray E Staple Cartridge Sorts and staples paper before ejecting it. Punches holes using the optional hole punch unit. Holds sorted or stapled documents. Punches holes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 28
Part Names and Functions > Options Extended interface board A LAN port B EXT port C LINE1 port D LINE2 port E LINE3 port You can use two wired LAN lines by installing the optional ethernet board. Connects external phone devices. You can add up to 3 lines. You can use it as a fax, or use - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 29
printer by holding an authentication card over the printer. C High Capacity Tray-P1 Allows you to load a large amount of paper. D Stabiliser-P1 Supports the printer to prevent it from tipping over. The stabilizers should normally be attached to four points. If the optional staple finisher or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 30
Guide to the Control Panel Turning the Power On and Off 31 Control Panel 31 Home Screen Configuration 32 Menu Screen Configuration 36 Job/Status Screen Configuration 37 Entering Characters 39 Screen Displayed During Printing 40 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 31
Guide to the Control Panel > Control Panel Turning the Power On and Off is complete. button until the LCD screen Turning the Power Off Press the button, then follow the on-screen instructions to turn off the power. c Important: ❏ When unplugging the power cord, wait until the power light is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 32
Guide to the Control Panel > Home Screen Configuration A Touch screen Displays the setting items and messages. When no operations are performed for a specific length of time, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 33
the network connection status. See the following for more details. "Guide to the Network Icon" on page 35 Displays the Device Sound Settings enter sleep mode. Displays the Help screen. You can check solutions to problems from here. Indicates that the user restriction feature is enabled. Select this - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 34
Guide to the Control Panel > Home Screen Configuration C Displays each menu. You can change the position and order of the menu icon. ❏ Copy Allows you to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 35
been read, printed, or saved. E Returns you to the home screen. Guide to the Network Icon The printer is not connected to a wired (Ethernet) ) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network. The printer is connected to a wireless - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 36
Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration A the item to check why it is unavailable. If any problems occur, is displayed on the item. Select the icon to check how to solve the problem. E Starts operations using the current settings. Items vary depending - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 37
Guide to the Control Panel > Job/Status Screen Configuration Job/Status Screen of the optional item. See related information for more details. F Indicates the approximate ink levels and the approximate service life of the maintenance box. G Displays the estimated power consumption. The displayed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 38
the current job is complete. You can reserve up to 150 of the following types of jobs including the current job. ❏ Print ❏ Copy ❏ Send Fax Guide to the Job Icon Indicates a general print job. Indicates a report print job, such as printing a fax report. Indicates a data sending job such as scan data - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 39
Guide to the Control Panel > Entering Characters > Viewing Animations Indicates an domain addresses or URLs by simply selecting the item. Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen. ❏ Select : Displays the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 40
Guide to the Control Panel > Screen Displayed During Printing ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Screen Displayed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 41
Creating a Network Connection and Making Settings 50 Preparing and Setting Up the Printer According to Use 69 Settings for Printing, Scanning, Copying and Faxing 112 Problems when Making Settings 149 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 42
Preparing the Printer and Making Initial Settings > Summary of Preparing the printer and Making ... Summary of Preparing the printer and Making Initial Settings This section explains the work required to connect the printer to a network and use it as a shared printer. This work should be done by the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 43
's contacts from the printer. Customize the paper feed device settings and print default settings to suit your environment. Make settings to use printing services provided by other companies. Use the scan function from the computer, the scan to XXX function from the printer's control panel, and set - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 44
uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored. ❏ There is a configuration page for each standard and additional network interface. Also, the IP address of the printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 45
Preparing the Printer and Making Initial Settings > Installing Optional Items > Installing the Opt... Installing the Optional Additional Network Interface Board ! Caution: Make sure you turn off the power, unplug the power cord, and check that all wiring has been disconnected. The cord may be - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 46
Preparing the Printer and Making Initial Settings > Installing Optional Items > Installing the Opt... 5. Secure the ethernet board with the two screws. 6. Connect the removed power cord and USB cable. 7. Select the following menu on the home screen of the printer's control panel, and then confirm if - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 47
Preparing the Printer and Making Initial Settings > Installing Optional Items > Installing the Opt... c Important: The foldable sheet attached to the Wireless LAN Interface-P1 has the safety standard certification number on it and should not be removed. 1. Turn off the printer. 2. Open the control - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 48
Preparing the Printer and Making Initial Settings > Installing Optional Items > Installing the Opt... Note: When locking the Wireless LAN Interface-P1, use a Phillips screwdriver to remove the lock lever screw, slide it upward, and then fix it with the screw. 5. Align the cover removed in the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 49
Preparing the Printer and Making Initial Settings > Installing Optional Items > Installing the Opt... 1. Remove the seals from the paper cassettes. 2. Attach the cassette lock. 49 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 50
Preparing the Printer and Making Initial Settings > Creating a Network Connection and Making S... 3. Push the part shown in the illustration, and align the position of the holes. 4. Pass the padlock through the holes. Keep the key in a safe place. Note: When you uninstall the cassette lock from the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 51
have been locked using Panel Lock , and you will need to contact service support to have it unlocked. Related Information & "Notes on the Administrator Password for the default of administrator password. 4. Follow the on-screen instructions to set a new password. Note: To restore the administrator - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 52
Preparing the Printer and Making Initial Settings > Creating a Network Connection and Making S... 2. Enter the administrator password to log in as an administrator. Select Log in, and then enter the administrator password, and click OK. 3. Select Product Security-Change Administrator Password. 4. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 53
Preparing the Printer and Making Initial Settings > Creating a Network Connection and Making S... Enabling the Lock Setting from a Computer 1. Enter the printer's IP address into a browser to access Web Config. Enter the IP address of the network (standard/additional) you want to configure from a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 54
register the printer. See the following for the supported standards. "Wireless LAN Interface Specifications" on page the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating address to the printer (host) manually. The information to connect to the network (subnet mask - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 55
Preparing the Printer and Making Initial Settings > Creating a Network Connection and Making S... The information to connect to the network (subnet mask, default gateway, DNS server and so on) is set automatically, so you can easily connect the device to the network. If the device or the router is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 56
: You need to enter the administrator password for the network. 4. Select Manual for Obtain IP Address. When you set the IP address automatically by using connects to the Internet, such as Epson Connect service or another company's cloud services. The proxy server is only available on the standard - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 57
Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Connecting to the Wireless LAN (Wi-Fi) You need to such as SSID and password, you can make settings manually. If the wireless router supports WPS, you can make settings by using push button setup - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 58
Wi-Fi Setup. If you have made Ethernet settings, check the message and then tap Yes. 5. Tap Wi-Fi Setup Wizard. 6. Follow the on-screen instructions to select the SSID, enter the password for the wireless router, and start setup. If you want to check the network connection status for the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 59
, tap Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Push Button Setup(WPS). 5. Follow the on-screen instructions. If you want to check the network connection status for the printer after setup is complete, see the related information link below for details - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 60
. 4. Select Others > PIN Code Setup(WPS). 5. Follow the on-screen instructions. If you want to check the network connection status for the printer after setup for the network to use the scan and fax functions. Troubleshooting Network Connections Printing a Network Connection Report You can print a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 61
IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using. ❏ Connection becomes unstable, the printer is connected - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 62
it. 13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer. If the problem still occurs, devices other than the printer may be causing the problem. Something is wrong with the network devices for Wi-Fi connection. Solutions Try the following if you can reset the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 63
and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router. See the manual provided with the wireless router for details. 63 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 64
Preparing the Printer and Making Initial Settings > Creating a Network Connection and Making S... Troubleshooting the Additional Network Connections Network Transmission Route is different Solutions If you have setup an email server or an LDAP server, check if it belongs - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 65
router and remove any obstacles between them. ❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on make sure your wireless router supports WPS. You cannot use push button setup if your wireless router does not support WPS. ❏ Makes sure your - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 66
bit) ❏ WEP-128 bit (104 bit) ❏ WPA PSK (TKIP/AES)* ❏ WPA2 PSK (TKIP/AES)* ❏ WPA (TKIP/AES) ❏ WPA2 (TKIP/AES) ❏ WPA3-SAE (AES) ❏ WPA2/WPA3-Enterprise * WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal. E-6 Solutions: ❏ Check if MAC address filtering is disabled. If - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 67
are turned on. ❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer's Obtain IP Address to Manual. Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway from the Network Status part on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 68
Connection and Making S... E-11 Solutions: Check the following. ❏ The default gateway address is correct if you set the printer's TCP/IP Setup setting to Manual. ❏ The device that is set as the default gateway is turned on. Set the correct default gateway address. You can check the default gateway - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 69
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... If it still does not work after checking the above, try the following. ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings on the computer that is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 70
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Setting Available Optional Items - Windows Note: Log on to your computer as an administrator. 1. Open the Optional Settings tab from the printer properties. ❏ Windows 11 Click on the start button, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 71
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... ❏ Windows 7/Windows Server 2008 R2 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer and select Printer properties, and - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 72
not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving mail server) before sending the email. When you select this item - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 73
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Items Secure Connection Certificate Validation POP3 Server Address POP3 Server Port Number Settings and Explanation Select the encryption method of the communication to the mail server. None If - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 74
Change Secure Connection to None. This message appears when an SMTP mismatch occurs between a server and a client, or when the server does not support SMTP secure connection (SSL connection). Connection to SMTP server failed. Change Secure Connection to SSL/TLS. This message appears when an SMTP - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 75
Address is incorrect. Change to the email address for your email service. Cannot access the printer until processing is complete. Cause This method mismatch occurs between a server and a client. The server supports SMTP AUTH. This message appears when an authentication method mismatch occurs - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 76
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Select Control Panel > Network and Internet > Network and Sharing Center. 3. Click - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 77
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... ❏ Folder path: C:\scan_folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): Authenticated Users 1. Log in to the computer where the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 78
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 5. Click Advanced Sharing on the Sharing tab. 78 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 79
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK. 79 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 80
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 81
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 82
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12. Click OK or Close to close the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 83
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... ❏ Folder path: C:\Users\xxxx\Desktop\scan_folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 84
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 5. Click Advanced Sharing on the Sharing tab. 84 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 85
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK. 85 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 86
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 87
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12. Click OK or Close to close the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 88
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 3. Click Edit. 88 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 89
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name. Note: If you do not know the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 90
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8. Click OK or Close to close the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 91
& "Running Web Config on a Web Browser" on page 530 Solving Problems for a Shared Network Folder Cannot Save Scanned Images to the Shared Folder the same. ❏ If the IP address of the computer is static and is set manually, change the computer name in the network path to the IP address. Example: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 92
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Messages Solutions Communication error. Check the Wi-Fi/ network connection. Cannot communicate with a network folder that is registered on the contacts list. Check the following. ❏ Make sure - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 93
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Contacts Registration Registering destinations in the printer's contacts list allows you to easily enter the destination when scanning or sending faxes. Note: You can register the following types of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 94
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Registering Destinations to Contacts You can register up to 2,000 destinations to the contacts list in total. Registering a Destination to Contacts from Web Config 1. Enter the printer's IP address - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 95
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Destination Setting Items Items Common Settings Name Index Word Type Assign to Frequent Use Fax Fax Number Fax Speed Subaddress (SUB/SEP) Password (SID/PWD) Email Email Address Network Folder (SMB) - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 96
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). Select FTP or FTPS according to the file transfer protocol the FTP server supports. Select FTPS to allow the printer to communicate with security measures. Enter the server address between 1 and 253 characters in Unicode (UTF-16 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 97
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Registering a Destination to Contacts from the Printer's Control Panel 1. Select the menus on the printer's control panel as described below. Settings > Contacts Manager 2. Select Add/Edit/Delete. 3. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 98
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 4. Select the number that you want to register, and then click Edit. 5. Select a group from Type. 6. Click Select for Contact(s) for Group. The available destinations are displayed. 7. Select the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 99
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 4. Select the destination type from the options displayed. Note: You cannot change the type after registration is complete. If you want to change the type, delete the group and then register again. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 100
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Registering a Destination to Contacts from the Printer's Control Panel (When Optional Fax Boards are Installed) When registering a recipient to the contacts list, you can also add the line setting. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 101
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 5. Enter the Name and Index Word. 6. Select Type for the Fax. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 102
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 4. Select Fax from the type options displayed. Note: You cannot change the type after registration is complete. If you want to change the type, delete the destination and then register again. 5. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 103
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 5. Select ON in Assign to Frequent Use. You cannot edit the order of the contacts from the Web Config screen. 6. Click Apply Related Information & "Default Value of the Administrator Password" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 104
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Note: For instructions on how to back up contacts compatible with this printer, see the documentation provided with the printer that has a compatible contacts list with this printer. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 105
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... 5. Enter a password to encrypt the exported file. You need the password to import the file. Leave this blank if you do not want to encrypt the file. 6. Click Export. Related Information & "Default - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 106
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Related Information & "Software for Managing Devices on the Network (Epson Device Admin)" on page 533 Importing Contacts Using Epson Device Admin Import the contacts information from the file. You - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 107
... Related Information & "Software for Managing Devices on the Network (Epson Device Admin)" on page 533 Settings to use Your Cloud Service as Forwarding Fax Destinations By using the Epson Connect service available on the internet, you can forward received faxes to your cloud accounts. To use this - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 108
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Selecting a Network that has the LDAP Server (When Using an Additional Network) You can use the LDAP server on either the standard or additional network. Follow the steps below to select the network - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 109
server that is required for authentication (LDAP server, SMTP server, File server) are synchronized. ❏ When the service server is assigned as the IP address, the FQDN of the service server is registered on the DNS server reverse lookup zone. If you select Kerberos Authentication for Authentication - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 110
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... You can check the IP address of the printer from the following menu. Settings > General Settings > Network Settings > (Standard or Additional) > Network Status > Wired LAN/Wi-Fi Status 2. Enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 111
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin... Items Arbitrary Attribute 1 - Arbitrary Attribute 4 Settings and Explanation You can specify other arbitrary attributes to search for. Enter between 0 and 255 characters in Unicode (UTF-8). The - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 112
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Messages Authentication failed. Check the settings. Cannot access the printer until processing is complete. Explanation This message appears for the following reasons: ❏ User Name and/or Password - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 113
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Server / Client Connection Settings This is the connection that the server computer shares with the printer. To prohibit the connection without going through the server computer, you can enhance - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 114
and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... 3. Add a local printer. Select Add a local printer or network printer with manual settings, and then click Next. 4. Select Create a new port, select Standard TCP/IP Port as the Port Type, and then click Next. 5. Enter - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 115
the printer driver. ❏ If the printer driver is already installed: Select Manufacturer and Printers. Click Next. 7. Follow the on-screen instructions. When using the printer under the server / client connection (printer sharing using the Windows server), make the sharing settings hereafter. Checking - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 116
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... 3. Click Additional Drivers. For Windows Server 2012, click Change Sharing Options and then configure the settings. 4. Select versions of Windows for clients, and then click OK. 5. Select the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 117
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... ❏ Height Set the vertical length of the user-defined size. The range you can enter here depends on the paper source, which is indicated on the side of Height. When you select mm in Unit, you can - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 118
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 119
printer. Common Settings Items Paper Size Paper Type Orientation Quality Ink Save Mode Print Order Number of Copies(1-999) Binding Margin print quality you want to use for printing. Set whether to print with reduced ink consumption. Select to print from the top or the last page. Set the number - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 120
this function, you need to be using Microsoft 365 and Azure Active Directory service. 1. Enter the printer's IP address into a browser to access Web Config , and then click the link. 6. Follow the on-screen instructions to register the printer. If the registration status displays Registered on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 121
using IPP printing. If you select Yes, IPP print jobs without PIN codes are not saved in the printer. IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication. Preparing Scanning or Copying Setting the Copy Output Destination When Using the Staple - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 122
and the privilege to update the save folder. Setup information for email server Internet connection environment User and printer registration to Epson Connect service IP address, host name, or FQDN for the computer that Document Capture Pro Server is installed on Using Document Capture Pro Server - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 123
Click OK. The network is re-connected, and then the settings are enabled. Scanning From a Computer Install the software and check that the network scan service is enabled to scan via a network from the computer. Software to be installed ❏ Epson Scan 2 This is a scanner driver. If you use the device - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 124
71 "Setting a Shared Network Folder" on page 75 "Settings to use Your Cloud Service as Forwarding Fax Destinations" on page 107 "Making Settings for the Printer's Fax Features "Report Settings" on page 553 ❏ Solving Problems when making fax settings "Troubleshooting Fax Problems" on page 144 124 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 125
not be able to use the printer with the following phone lines or systems. ❏ VoIP phone line such as DSL or fiber-optic digital service ❏ Digital phone line (ISDN) ❏ Some PBX telephone systems ❏ When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 126
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Connecting to DSL or ISDN Connect a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 127
phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 128
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... 1. Remove the cap from the EXT. port on the back of the printer. 128 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 129
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 130
time. You can also display the wizard manually from the printer's control panel. You need > Fax Setting Wizard. 3. Following the on-screen instructions, enter the sender name such as your company name If you have not subscribed to a distinctive ring service from your telephone company, or you do not - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 131
Copying and Fa... Note: ❏ Distinctive ring services, offered by many telephone companies (the service name differs by company), allows you to have the connection status. Note: ❏ If there are any errors reported, follow the instructions on the report to solve them. ❏ If the Select Line Type screen is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 132
to apply the settings. The # entered instead of the actual access code, is replaced with the stored access code when dialing. Using # helps avoid connection problems when connecting to an outside line. 132 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 133
answering machine cannot receive voice calls to record voice messages. See the manuals that came with the answering machine for its settings. The printer's at all. The Remote Receive feature is available for telephones that support tone dialing. 1. Select Settings on the printer's control panel. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 134
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Setting the Printout Destination when Receiving Faxes You need to make settings on the printer to use an optional output tray for printing received faxes. ❏ When using the staple finisher: Select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 135
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Making Saving Settings to Receive Faxes 1. Select Settings on the printer's control panel, and then select General Settings > Fax Settings. 2. Select Receive Settings > Save/Forward Settings > - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 136
Registration" on page 93 "Configuring a Mail Server" on page 71 "Setting a Shared Network Folder" on page 75 "Settings to use Your Cloud Service as Forwarding Fax Destinations" on page 107 ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 137
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... 3. Make settings for up to five forwarding destinations. A Select Forward. B Select Yes. To print the documents automatically while forwarding them, select Yes and Print instead. C Select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 138
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Related Information & "Save/Forward Settings" on page 561 Making Settings to Save and Forward Received Faxes with Specific Conditions You can save and/or forward received faxes under set conditions - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 139
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... ❏ Subaddress(SUB) perfect match: If the subaddress (SUB) is a perfect match, the printer saves and forwards the received faxes. Enable the Subaddress(SUB) perfect match setting and enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 140
. "Contacts Registration" on page 93 "Configuring a Mail Server" on page 71 "Setting a Shared Network Folder" on page 75 "Settings to use Your Cloud Service as Forwarding Fax Destinations" on page 107 ❏ Before you use the feature to forward received faxes at a specified time, make sure the printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 141
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... Making Forwarding Settings to Receive Faxes with Specified Conditions Note: ❏ As well as using the printer's control panel, you can use Web Config to make forwarding settings to receive faxes. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 142
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... D When you have finished selecting forwarding destinations, tap Close. E Check that the forwarding destination you selected is correct, and then select Close. F In Options When Forwarding Failed, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 143
Preparing the Printer and Making Initial Settings > Settings for Printing, Scanning, Copying and Fa... ❏ Blocked Number List: Rejects faxes that are in the Rejection Number List. ❏ Fax Header Blank: Rejects faxes that have blank header information. ❏ Caller not in Contacts: Rejects faxes that have - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 144
Settings. 3. Select Save/Forward Settings > Unconditional Save/Forward > Save to Computer > No. Troubleshooting Fax Problems Cannot Send or Receive Faxes The following causes can be considered. There are some problems in telephone wall jack. Solutions Check that the telephone wall jack works by - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 145
DSL provider. "Connecting to DSL or ISDN" on page 126 There are some problems in the DSL filter when you connect to a DSL phone line. Solutions If you jack to see if the printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider. Cannot Send Faxes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 146
checking the printer status in Job/Status, such as whether or not the printer is currently receiving the fax. The Receive Mode is set to Manual while an external phone device is connected to the printer. Solutions If an external phone device is connected to the printer and is sharing a phone - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 147
are blocked when this setting is enabled. Subscribing to a call forwarding service. Solutions If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider. Cannot Receive Faxes (When Optional Fax Boards Installed) Sender attempted - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 148
General Settings > Fax Settings > Basic Settings and enable the ECM setting on the control panel. This may clear errors that occur due to connection problems. Note that the speed of sending and receiving faxes may be slower than when ECM is disabled. Cannot Make Calls on the Connected Telephone The - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 149
General Settings > Fax Settings > Basic Settings. "Making Settings for Blocking Junk Faxes" on page 142 Problems when Making Settings Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 150
as indicated below. Check you are using the a supported browser. ❏ 80bit: AES256/AES128/3DES ❏ 112bit: AES256/AES128/3DES ❏ 128bit: AES256/AES128 ❏ 192bit: AES256 ❏ 256bit: AES256 CA-signed Certificate is expired. Solutions If there is a problem with the expiration date of the certificate, "The - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 151
Preparing the Printer and Making Initial Settings > Problems when Making Settings > Hints to S... The proxy server setting of local address is not set to web browser. Solutions When the printer is set to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 152
Introduction of Advanced Features Overview of Advanced Features 153 Erase Red Color 160 Print Sets 162 OCR Option 164 IP Fax 165 Epson Print Admin Serverless 184 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 153
Introduction of Advanced Features > Overview of Advanced Features > Registration for the License Key Overview of Advanced Features This section explains the advanced features available on this printer. You can activate the advanced features by registering the license keys to the printer. Contact - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 154
For details on how to register the license key for Epson Print Admin Serverless, see the Epson Print Admin Serverless Setup & Administration Guide for your model. Related Information & "Registering the License Key by Using Web Config (Individual Registration)" on page 154 & "Registering the License - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 155
Introduction of Advanced Features > Overview of Advanced Features > Registration for the License Key Registering the License Key by Using Epson Device Admin (Batch Registration) When you use a configuration template for Epson Device Admin, you can apply the license keys given in the CSV file to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 156
Introduction of Advanced Features > Overview of Advanced Features > Registration for the License Key 3. Select New on the ribbon menu. 4. Set each item. Item Configuration Template Name Author Comment Explanation Name of the configuration template. Enter up to 1,024 characters in Unicode (UTF-8). - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 157
Introduction of Advanced Features > Overview of Advanced Features > Registration for the License Key 4. Select the CSV file for the license key and click Open. The file is read and the contents are displayed. Note: ❏ When you select the printer on the list and click Delete, you can delete the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 158
Introduction of Advanced Features > Overview of Advanced Features > Registration for the License Key 2. Select the configuration template you want to apply from Configuration Template Name. 3. Click Apply on the ribbon menu. The device selection screen is displayed. 4. Select the target to apply the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 159
Introduction of Advanced Features > Overview of Advanced Features > Registration for the License Key 5. Move the devices or groups that you want to apply the template to Selected Device/Group by using Use [>] to move the selected device or group, and use [>>] to move all devices or groups. To make - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 160
Introduction of Advanced Features > Erase Red Color > Using Erase Red Color 9. Click Close. Erase Red Color Overview of Erase Red Color The Erase Red Color feature allows you to copy or scan the originals and remove any red notes from the copies. For example, if you use the Erase Red Color feature - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 161
Introduction of Advanced Features > Erase Red Color > Using Erase Red Color Name To Computer To Memory Device Erase Red Color ✓ To Cloud ✓ To Storage ✓ Storage to Network Folder/FTP - Storage to Email - Storage to Memory Device - Storage to Cloud - Scan to My Email (when using Epson - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 162
Introduction of Advanced Features > Print Sets > Overview of Print Sets Print Sets Overview of Print Sets What is Print Sets? By saving the number of copies and sets for each group, you can print or copy without entering the number of copies each time. You can also print data saved in storage. This - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 163
Introduction of Advanced Features > Print Sets > Using Print Sets Class Copies x Sets Group 1 Class 1 30×1 Group 2 Class 2 31×1 Group 3 Class 3 32×1 Group 4 Class 4 30×1 You could also make the following settings because the number of students is the same for classes 1 and 4. Class Copies x - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 164
Introduction of Advanced Features > OCR Option > Using OCR Option Related Information & "Copying Using Saved Groups" on page 414 & "Printing Using Saved Groups (Storage)" on page 416 & "Printing Using Saved Groups (Computer) (Windows only)" on page 418 OCR Option Overview of OCR Option Normally, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 165
Introduction of Advanced Features > IP Fax > Overview of IP Fax Name To Memory Device OCR Option ✓ To Cloud - To Storage - Storage to Network Folder/FTP ✓ Storage to Email ✓ Storage to Memory Device ✓ Storage to Cloud - Scan to My Email (when using Epson Print Admin ✓ Serverless) - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 166
faxes in an intranet environment if the devices communicating with each other support IP faxing. Recipient Designation Example ❏ Example 1: [email protected] ❏ SIP server is a server that manages and controls IP telephone services using SIP (Session Initiation Protocol). A SIP server provides the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 167
Introduction of Advanced Features > IP Fax > Overview of IP Fax ❏ SIP user name: 1111 A: SIP Server Sending and Receiving Using G3 Fax-compatible Devices (Through a VoIP Gateway) A VoIP (Voice over Internet Protocol) gateway is a device that acts as a relay between an IP network and telephone lines. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 168
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available C: Public Switched Telephone Networks Making IP Fax Features Available Setting Up You need to make the following settings to use IP fax. Settings should be made by the printer's administrator. 1. Make standard fax settings - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 169
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available Settings for Using IP Fax Make the necessary settings to use IP fax. Set the Printer Individually Using Web Config This section explains how to set the IP fax feature for individual printers. Related Information & " - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 170
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available Item SIP TX Transport Settings and Descriptions Select the protocol to be used when sending outgoing SIP requests from UDP or TCP. *: The SIP user name is the name that is registered to the SIP server associated with - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 171
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available Item Secondary Proxy Server Server Address Port Number User Name Password Settings and Descriptions Enter the host name or IP address for the secondary proxy server. You can enter 0 to 127 characters that can be - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 172
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available c Important: To use VoIP gateways, you need to set the priority for the VoIP gateways you want to connect to after they have been registered. See the following for more information. "Priority Settings for VoIP Gateway" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 173
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available Item T.38 TX Transport T.38 Media Type T.38 RX Port Number RTP RX Port Number Settings and Descriptions After establishing a SIP session, displays the UDPTL which is the protocol to be used when sending and receiving - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 174
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available 5. Click OK. The settings are reflected on the printer. Related Information & "Application for Configuring Printer Operations (Web Config)" on page 530 Priority Settings for VoIP Gateway After registering a VoIP gateway - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 175
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available 2. Click VoIP Gateway Priority Settings > Edit. The screen where you can make priority settings for the registered VoIP gateways is displayed. 3. Select Settings. 4. Select the item to edit the sending condition, and then - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 176
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available 6. Click OK. The settings are reflected on the printer. Note: ❏ To change the sending condition, click Edit. ❏ To delete the sending condition, click Delete. Related Information & "Application for Configuring Printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 177
(Configuration Template) When using Epson Device Admin, you can set the IP fax settings on multiple printers as a batch. For details, see the manual or help for Epson Device Admin. Related Information & "Software for Managing Devices on the Network (Epson Device Admin)" on page 533 Operation Flow - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 178
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available 2. On the setting item screen, enter or select the value, and enable the item that you want to apply. The following is an example. 3. Save the configuration template. 4. Select the printer you want to apply the setting - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 179
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available For the basic operation of the configuration template, see the related information. Related Information & "Creating the Configuration Template" on page 155 & "Applying the Configuration Template" on page 157 & "Software - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 180
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available Setting Items for IP-FAX Settings > VoIP Gateway Settings Item Use VoIP Gateway Your Phone Number Main Unit URI SIP RX Port Number SIP TX Transport Settings and Descriptions Select whether to enable - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 181
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available Item T.38 RX Port Number RTP RX Port Number Settings and Descriptions Enter the port number for receiving T.38 data using single-byte numbers within a range of 1 to 65535. Enter the port number for receiving RTP (Real- - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 182
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available ❏ Name Enter the name of the VoIP gateway using up to 30 characters that can be expressed in UTF-16. However, control characters (0x00 to 0x1F and 0x7F) cannot be used. ❏ IP Address Enter the host name or IP address for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 183
Introduction of Advanced Features > IP Fax > Making IP Fax Features Available 1. Select the item for which you want to edit the sending conditions in the VoIP Gateway Priority Settings list, and then click Edit. The VoIP Gateway Priority Settings screen is displayed. 2. Set each item. ❏ VoIP Gateway - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 184
Introduction of Advanced Features > Epson Print Admin Serverless > Overview of Epson Print Admin Se... Select Fax > IP-FAX Settings > VoIP Gateway Settings from the configuration template, and then set the priority for the registered VoIP gateway together with other VoIP gateway settings. 1. Select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 185
Introduction of Advanced Features > Epson Print Admin Serverless > Overview of Epson Print Admin Se... ❏ Enhanced Security Only authenticated users can use the printer. You can avoid confidential documents being taken away by unauthorized personnel, mixing documents with other user's, and so on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 186
For details on setting up and managing Epson Print Admin Serverless, see the Epson Print Admin Serverless Setup & Administration Guide for your printer model. ❏ Setting overview ❏ Authentication device connection ❏ Information registration and system configuration (including how to register - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 187
Introduction of Advanced Features > Epson Print Admin Serverless > Using Epson Print Admin Serverless ❏ Authenticated printing ❏ Scanning 187 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 188
Loading Paper Paper Handling Precautions 189 Paper Size and Type Settings 190 Loading Paper 192 Loading Various Paper 194 Outputting Paper from the Finisher 199 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 189
Loading Paper > Paper Handling Precautions Paper Handling Precautions Paper Handling ❏ Read the instruction sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. ❏ If the flap is on the short edge, make sure - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 190
information and print settings differ. This prevents you from wasting paper and ink by making sure you are not printing on the wrong paper size or Paper Type Control Panel Epson Bright White Paper Epson Bright White Ink Jet Paper Epson Business Paper Epson Matte PaperHeavyweight Plain paper1 (60 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 191
Self Adhesive Sheets Epson Matte Epson Matte Epson Photo Quality Matte Ink Jet Paper Epson Matte Epson Matte Epson Double-sided Double-Sided Photo Epson Double-Sided - Photo Quality Ink Quality Inkjet Photo Quality Inkjet Jet Paper Thin paper (52 to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 192
Loading Paper > Loading Paper Priority Setting *1 Inch Size Priority K Size Priority Loading Upright *2 B5, 16K (195×270 mm) , Letter B5, 16K (195×270 mm) Loading Sideways *3 A6, Envelope C6, Half letter, Legal, B4, Executive, US B (11×17 in.), Letter, A4 A6, B6, A5, Indian Legal, 8K (270×390 mm) - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 193
because the tray is heavy due to the large amount of paper loaded in the tray. Note: When you change the position of the edge guides in the paper cassette, release the lock on the cassette and then move the edge - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 194
to the edges of the envelopes. ❏ Paper cassette Load envelopes with the printable side facing up, and then slide the edge guides to the edges of the envelopes. Related Information & "Available Paper and Capacities" on page 514 & "Unavailable Paper Types" on page 519 & "Paper Does Not Feed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 195
Loading Paper > Loading Various Paper > Loading Pre-punched Paper Loading Pre-punched Paper Set margin settings so that you avoid printing over the holes. You cannot print in the area 17 mm from the edge (pre-punched edge) of the paper. c Important: Load the pre-punched paper with the hole side - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 196
Loading Paper > Loading Various Paper > Loading Preprinted Paper (Printing on 1-Side) Select On as the Prepunched setting on the paper settings screen displayed on the control panel. Note: You can also display the paper settings screen by selecting on the control panel. Related Information & " - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 197
Loading Paper > Loading Various Paper > Loading Preprinted Paper (Printing on 2-Sides) Note: You can also display the paper settings screen by selecting on the control panel. Related Information & "Available Paper and Capacities" on page 514 & "Unavailable Paper Types" on page 519 & "Loading - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 198
Loading Paper > Loading Various Paper > Loading Long Papers Note: ❏ You can also display the paper settings screen by selecting ❏ Check the printer driver settings. on the control panel. Related Information & "Printing on Preprinted Paper from a Computer (Windows)" on page 258 & "Printing on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 199
Loading Paper > Outputting Paper from the Finisher > Ejecting Documents Continuously Outputting Paper from the Finisher Ejecting Documents Continuously When a given number of documents are ejected, the job stops to prevent paper jams. If you pull out the stopper and lower it, you can eject documents - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 200
Placing Originals Placing Originals 201 Detecting the Original Size Automatically 203 Originals that are not Supported by the ADF 204 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 201
Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the originals at the same time. See the link below for the specifications of the ADF. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 202
ADF and on the scanner glass, priority is given to the originals in the ADF. ❏ Some sizes may not be automatically detected. In this situation, manually select the size of the originals. 202 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 203
load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Note: ❏ You can place detected. In this situation, manually select the size of the originals. Related Information & "Originals that are not Supported by the ADF" on page - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 204
left side of the scanner glass. *3: Place the short edge of the original toward the left side of the scanner glass. Originals that are not Supported by the ADF c Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 205
Placing Originals > Originals that are not Supported by the ADF ❏ Originals that are just printed out (not dried, not cooled, and so on) 205 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 206
Inserting and Removing a Memory Device Inserting and Removing an External USB Device 207 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 207
Inserting and Removing a Memory Device > Inserting and Removing an External USB Device Inserting and Removing an External USB Device You can insert an external USB device into the external interface USB port by referring to the animations displayed on the printer's LCD screen. Select , and then - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 208
Printing Printing Documents 209 Printing on Envelopes 257 Printing on Preprinted Paper 258 Printing Photos 259 Printing Web Pages 264 Printing Using a Cloud Service 265 Printing, Binding, and Sorting 266 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 209
Printing > Printing Documents > Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 210
You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list. Ink Levels: Displays the approximate ink level. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. http://www.epson - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 211
Printing > Printing Documents > Printing from a Computer - Windows Restore Defaults: Return all settings to their factory default values. The settings on the Finishing and the More Options tabs are also reset to their defaults. Print Preview: Displays a preview of your document before printing. Job - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 212
Printing > Printing Documents > Printing from a Computer - Windows However, paper cannot be fed from a paper source for which the paper source is set to off in the printer's Auto Select Settings. When printing on the front cover and back cover, paper is also printed from the paper source set for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 213
Printing > Printing Documents > Printing from a Computer - Windows Job Type: Select whether to store print data on the printer. Normal Print: Printing starts without storing. Confidential Job: Password-protect confidential documents when printing. If you use this feature, the print data is stored in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 214
Printing > Printing Documents > Printing from a Computer - Windows Shift Sort: Offsets each set of copies. You can select this option only when you select Auto Select or Finisher Tray as the Output Tray setting. Available when the optional finisher is installed. Staple: Select the staple location. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 215
save print data in a storage when printing. Color Correction: Automatic: Adjusts the tone of images automatically. Custom: Allows you to perform manual color correction. Clicking Advanced opens the Color Correction screen where you can select a detailed method of color correction. Allows you to set - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 216
and then open it again. Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 217
Printing > Printing Documents > Printing from a Computer - Windows Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1. On the printer driver's Main or More - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 218
printing, the print quality may decline and paper jams may occur. "Paper for 2-Sided Printing" on page 518 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. 1. On the printer driver's Main tab, select the method of 2-Sided Printing. 2. Click Settings, make - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 219
Printing > Printing Documents > Printing from a Computer - Windows Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting. 2. Click Layout Order, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 220
Printing > Printing Documents > Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. On the printer driver's Main tab, make the following settings. ❏ Document Size: Select the size of the paper you - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 221
Printing > Printing Documents > Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's Main tab, select the document size from the Document Size setting. 2. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 222
Printing > Printing Documents > Printing from a Computer - Windows Storing Data in the Printer's Memory for Printing When printing a large volume of documents, you can print one copy to check the contents. To print after making the second copy, operate the printer's control panel. 1. On the printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 223
Poster, or 4x4 Poster as the Multi-Page setting. 3. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide. 4. Set the other items on the Main, Finishing or More Options tabs as necessary, and then click OK. "Main Tab" on page - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 224
Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 225
Printing > Printing Documents > Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 226
Printing > Printing Documents > Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 227
Printing > Printing Documents > Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back. 227 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 228
Printing > Printing Documents > Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back. 228 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 229
Printing > Printing Documents > Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1. On the printer driver's More - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 230
Printing > Printing Documents > Printing from a Computer - Windows 2. Select Settings, select the items you want to print, and click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 231
Printing > Printing Documents > Printing from a Computer - Windows "More Options Tab" on page 214 4. Click Print. Related Information & "Loading Paper" on page 192 & "Printing Using Easy Settings" on page 209 Printing Password-Protected Files Yon can set a password for a print job so that it starts - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 232
Printing > Printing Documents > Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 233
Printing > Printing Documents > Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. ❏ Paper Type: Plain paper 1, Plain - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 234
Printing > Printing Documents > Printing from a Computer - Windows Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 235
& "Printing Using Easy Settings" on page 209 Printing Clear Bar Codes If printed bar codes cannot be read correctly, you can print clearly using reduced ink bleeding. Only enable this feature if the bar code you printed cannot be scanned. Note: Deblurring may not always be possible depending on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 236
Printing > Printing Documents > Printing a Document Using the PostScript Printer Driver (Windows) Related Information & "Printing Using Saved Groups (Computer)" on page 419 Printing a Document Using the PostScript Printer Driver (Windows) A PostScript Printer Driver is a driver that outputs printing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 237
Printing > Printing Documents > Printing a Document Using the PostScript Printer Driver (Windows) & "List of Paper Type" on page 190 & "Paper/Quality Tab" on page 237 & "Layout Tab" on page 237 Menu Options for the PostScript Printer Driver Open the print window on an application, select the printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 238
Printing > Printing Documents > Printing a Document Using the PostScript Printer Driver (Windows) Page Format: Pages per Sheet: Pages per Sheet Layout: Allows you to specify the page layout when printing several pages on one sheet. Booklet: Booklet Binding: Select the binding position for booklet. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 239
Printing > Printing Documents > Printing a Document Using the PostScript Printer Driver (Windows) User Name: Enter a user name. Job Name: Enter a job name. Password: Enter a password. Advanced Options Paper/Output: Select the paper size and number of copies. Paper Size: Select the paper size on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 240
whether to print in color or in monochrome. Press Simulation: You can select a CMYK ink color to simulate when you print by reproducing the CMYK ink color of the offset press. Ink Save Mode: Conserves ink by reducing the print density. Rotate by 180º: Rotates the data 180 degrees before printing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 241
Printing > Printing Documents > Printing from a Computer - Mac OS 1. Load paper in the printer. "Loading Paper" on page 192 2. Open the file you want to print. 3. Select Print from the File menu or another command to access the print dialog. If necessary, click Show Details ord to expand the print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 242
Printing > Printing Documents > Printing from a Computer - Mac OS Note: If you want to save the document to be printed in the storage, select Print Settings from the pop-up menu, select Save to Storage and Print as the Job Type, and then set the save destination. 7. Click Print. Note: If you want to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 243
print job in the storage set in theStorage Settings of the Utility screen, or save and print. Grayscale: Select when you want to print in black or shades of gray. 243 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 244
Printing > Printing Documents > Printing from a Computer - Mac OS Menu Options for Color Options Manual Settings: Adjusts the color manually. In Advanced Settings, you can select detailed settings. PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 245
Printing > Printing Documents > Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1. Set each item such as Print Settings and - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 246
printing, the print quality may decline and paper jams may occur. "Paper for 2-Sided Printing" on page 518 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. 1. Select Two-sided Printing Settings from the pop-up menu. 2. Select the bindings in Two - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 247
Printing > Printing Documents > Printing from a Computer - Mac OS & "Printing Using Easy Settings" on page 240 Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. Select the size of the paper you set in the application as the Paper - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 248
Printing > Printing Documents > Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: Operations differ depending on the application. See the application's help for details. 1. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 249
Printing > Printing Documents > Printing from the PostScript Printer Driver on Mac OS PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Note: PhotoEnhance adjusts the color by analyzing the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 250
Printing > Printing Documents > Printing from the PostScript Printer Driver on Mac OS 4. Select Print Features from the pop-up menu. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6. Click Print. Related Information & "Available Paper and Capacities" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 251
Printing > Printing Documents > Printing from the PostScript Printer Driver on Mac OS Border: Prints a border around the pages. Two-Sided: Allows you to perform 2-sided printing. Reverse page orientation: Rotates pages 180 degrees before printing. Flip horizontally: Inverts the image so that it - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 252
Printing > Printing Documents > Printing from the PostScript Printer Driver on Mac OS First Page From/Remaining From: You can also select the paper source for page. Menu Options for Cover Page Print Cover Page: Select whether or not to print a cover page. When you want to add a back cover, select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 253
whether to print in color or in monochrome. Press Simulation: You can select a CMYK ink color to simulate when you print by reproducing the CMYK ink color of the offset press. Others: Ink Save Mode: Conserves ink by reducing the print density. Printing PDF Files from a Memory Device You can print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 254
Printing > Printing Documents > Printing PDF Files from a Memory Device 4. Select the file. 5. Tap x. Note: To save print data to the storage, select File Storing and make the save settings. Select Setting to select whether or not to print the data at the same time. Basic Menu Options for PDF - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 255
Printing > Printing Documents > Printing PDF Files from a Memory Device Fold: Half Fold: Specify these settings when you want to make the printouts half folded. This menu is displayed only when the half fold function is enabled. ❏ Half Fold Allows you to make the printouts half folded. ❏ Sheets per - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 256
can connect the printer and smart device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs. You Install Epson Smart Panel from the following URL or QR code. https://support.epson.net/smpdl/ Start Epson Smart Panel, and then select the print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 257
see your printer, tap All Printers and select your printer. Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets. Install Mopria Print Service from Google Play. For more details, access the Mopria Web site at https://mopria - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 258
Printing > Printing on Preprinted Paper > Printing on Preprinted Paper from a Computer (Windows) 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6. Click Print. Printing on Envelopes from a Computer (Mac OS) 1. Load envelopes in the printer. "Loading - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 259
Printing > Printing Photos > Printing JPEG Files from a Memory Device 7. Click Print. Printing on Preprinted Paper from a Computer (Mac OS) 1. Load preprinted paper in the printer. "Loading Preprinted Paper (Printing on 1-Side)" on page 196 "Loading Preprinted Paper (Printing on 2-Sides)" on page - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 260
Printing > Printing Photos > Printing JPEG Files from a Memory Device Basic Menu Options for JPEG Settings (Options): Make settings for ordering, selecting, and deselecting image data. Paper Setting: Specify the paper source settings which you want to print on. Layout: Select the way of layout the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 261
Printing > Printing Photos > Printing JPEG Files from a Memory Device ❏ Sheets per Fold Specify the number of page for half fold. ❏ Print Mode Select whether to print outside or inside the half folded paper. Tri Fold: Specify these settings when you want to trifold the printouts. This menu is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 262
Printing > Printing Photos > Printing TIFF Files from a Memory Device Printing TIFF Files from a Memory Device You can print TIFF files from a memory device connected to the printer. 1. Connect the memory device to the printer's external interface USB port. "Inserting and Removing an External USB - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 263
Printing > Printing Photos > Printing TIFF Files from a Memory Device Eject Paper: If you select Shift Sort, you can offset each set of copies. Available when the optional staple finisher is installed. Staple: Select the staple location. Available when the optional staple finisher is installed. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 264
: Set the user name. Printing Web Pages Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code. https://support.epson.net/smpdl/ Open the web page you want to print in your web browser app. Tap Share from the menu of the web browser - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 265
, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect. home or office printer. ❏ Remote Print Driver This is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 266
printing, the print quality may decline and paper jams may occur. "Paper for 2-Sided Printing" on page 518 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. Related Information & "Available Paper and Capacities" on page 514 & "Loading Paper" on page 192 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 267
Printing > Printing, Binding, and Sorting > Printing and then Bookbinding Related Information & "Printing from a Computer - Windows" on page 209 & "Main Tab" on page 210 Printing and then Bookbinding You can fold and saddle stitch the printed paper. Note: This feature is available with the optional - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 268
Printing > Printing, Binding, and Sorting > Printing and then Bookbinding 4. Set the other items, and then click OK. Note: ❏ If booklets or paper remain in the booklet tray, you will not be able to start bookbinding printing. Make sure there is nothing on the booklet tray. ❏ If you want to print on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 269
Printing > Printing, Binding, and Sorting > Printing and then Folding Print Settings (Mac OS PostScript) 1. Select Printer Features from the pop-up menu, and then select Output from Feature Sets. 2. Select Half Fold or Half Fold and Saddle Stitch from Fold/Saddle Stitch. 3. Set the other items as - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 270
Printing > Printing, Binding, and Sorting > Printing and then Folding ❏ Open to Right/Open to Top (Print Inside) ❏ Open to Left/Open to Bottom (Print Inside) 2. Click Settings, select how many sheets to fold in Create Folded Booklet, and then click OK. You can fold up to three sheets. 3. Set the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 271
Printing > Printing, Binding, and Sorting > Printing and then Folding ❏ Open to Right/Open to Top ❏ Open to Left/Open to Bottom 3. Set the other items, and then click OK. 4. Click Print. Related Information & "Printing a Document Using the PostScript Printer Driver (Windows)" on page 236 & "Advanced - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 272
Printing > Printing, Binding, and Sorting > Printing and then Folding ❏ Open to Right/Open to Top (Print Inside) ❏ Open to Left/Open to Bottom (Print Inside) 2. Set the other items as necessary. 3. Click Print. Related Information & "Printing from a Computer - Mac OS" on page 240 & "Menu Options for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 273
Printing > Printing, Binding, and Sorting > Printing and then Stapling ❏ Open to Right/Open to Top ❏ Open to Left/Open to Bottom 3. Set the other items as necessary. 4. Click Print. Related Information & "Printing from the PostScript Printer Driver on Mac OS" on page 249 & "Menu Options for Printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 274
Printing > Printing, Binding, and Sorting > Printing and then Stapling Note: This feature is available with the optional finisher. "Options" on page 26 "Setting Available Optional Items" on page 69 Print Settings (Windows) 1. On the printer driver's Finishing tab, select the stapling position from - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 275
Printing > Printing, Binding, and Sorting > Printing and then Punching Holes 3. Click Print. Related Information & "Printing from a Computer - Mac OS" on page 240 & "Menu Options for Finishing" on page 244 Print Settings (Mac OS PostScript) 1. Select Printer Features from the pop-up menu, and then - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 276
Printing > Printing, Binding, and Sorting > Printing and then Punching Holes 2. Select how to adjust the width of the margin from Images in Binding Margin. Shift Images, Reduce Images, Erase Images Note: If there is an image at the punch position, secure a binding margin of 18.5 mm or more before - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 277
Printing > Printing, Binding, and Sorting > Printing by Alternately Rotating Each Set of Copies by 90 Degrees & "Menu Options for Finishing" on page 244 Print Settings (Mac OS PostScript) 1. Select Printer Features from the pop-up menu, and then select Output from Feature Sets. 2. Select the hole - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 278
Printing > Printing, Binding, and Sorting > Printing by Offsetting Each Set of Copies Print Settings (Windows PostScript) 1. On the printer driver's Advanced Options, click Printer Features in Document Options. 2. Select Rotate Sort from Sort. 3. Set the other items, and then click OK. 4. Click - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 279
Printing > Printing, Binding, and Sorting > Printing by Offsetting Each Set of Copies Note: This feature is available with the optional finisher. "Options" on page 26 "Setting Available Optional Items" on page 69 Print Settings (Windows) 1. On the printer driver's Finishing tab, select Shift Sort - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 280
Printing > Printing, Binding, and Sorting > Printing by Inserting a Separator Sheet Between Copies Related Information & "Printing from a Computer - Mac OS" on page 240 & "Menu Options for Finishing" on page 244 Print Settings (Mac OS PostScript) 1. Select Printer Features from the pop-up menu, and - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 281
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 6. Set the other items on the Main, Finishing or More Options tabs as necessary, and then click OK. "Main Tab" on page 210 "Finishing Tab" on page 212 "More Options Tab" on page 214 7. Click - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 282
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper Items for Slip Sheet/Chapter Settings Pages Items Paper Source Print Chapter Pages Change Save Delete Overview Enter the page where you want to insert a slip sheet or print a chapter. Use - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 283
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper Note: ❏ The following settings cannot be made when inserting a slip sheet between pages or printing a specified page on a chapter paper. ❏ Multi-Page ❏ Reverse Order ❏ Select whether to print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 284
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 3. Display the Main tab on the printer driver screen, and select Off from 2-Sided Printing. 4. Select Cover Sheet/Separator Sheet from Paper Source. 5. On the screen displayed, set Front Cover/ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 285
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper ❏ In Other Pages, set the paper source that is mainly used for pages 2 to 9. For this example, select Paper Cassette 1 or Same as First Paper to specify white paper (plain paper) on pages 2, 5, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 286
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 7. Enter the page number to be printed by specifying the paper source in Pages. Pages: 3 8. Select the paper source you want to use for the specified pages from Paper Source. Paper Source: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 287
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper Insert a Slip Sheet by Specifying the Page and Paper Source for Single-Sided Printing You can insert a slip sheet by specifying the page and paper spurce. This section uses the procedure for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 288
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 3. Display the Main tab on the printer driver screen, and select Off from 2-Sided Printing. 4. Select Cover Sheet/Separator Sheet from Paper Source. 5. On the screen displayed, set Front Cover/ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 289
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper ❏ In Other Pages, set the paper source that is mainly used for pages 2 to 9. For this example, select Paper Cassette 1 or Same as First Paper to specify white paper (plain paper). The method of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 290
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 6. Make detailed settings for the second and subsequent sheets (pages 2 to 9). Select Slip Sheet/Chapter and click Settings to open the detailed settings screen. 7. Enter the page number in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 291
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 9. Do not select Print Chapter Pages, and then click Save. 10. Click OK to close the Slip Sheet/Chapter Settings screen, and then click OK to close the Cover Sheet/Separator Sheet Settings - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 292
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper Slip sheet ("a" in the figure below). Paper to be printed by specifying the page and paper source ("b" in the figure below). 1. Load the slip sheet to be inserted between pages and the paper to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 293
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper 5. On the screen displayed, set Front Cover/First Page, Other Pages, and Back Cover/Last Page. ❏ In Front Cover/First Page, set the paper source and printing surface for the first and second - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 294
Printing > Printing, Binding, and Sorting > Printing by Separating Pages with Slip Sheets or Chapter Paper ❏ Select Back Cover/Last Page and set the paper source and printing surface for the 10th page. In this example, select Paper Cassette 1 or Same as Second Paper, and Print (Inside). Print ( - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 295
Printing > Printing, Binding, and Sorting > Stacking Each Set of Copies by Sorting from a Memory Device 12. Select Print Chapter Pages and click Save. 13. Follow steps 10 to 12 to save the next specific pages and paper source settings. Pages: 7, Paper Source: Paper Cassette 4 14. Click OK to close - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 296
Printing > Printing, Binding, and Sorting > Printing from a Memory Device and Stapling Note: This feature is available with the optional finisher. "Options" on page 26 1. Connect the memory device to the printer's external interface USB port. "Inserting and Removing an External USB Device" on page - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 297
4. Select the Advanced tab, and then select Finishing. 5. Select the location in Staple. 6. Tap x. Note: You can also staple manually with the optional staple finisher. "Using the Manual Staple" on page 447 Printing from a Memory Device and Punching Holes You can print JPEG, PDF, and TIFF files from - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 298
Copying Available Copying Methods 299 Basic Menu Options for Copying 313 Advanced Menu Options for Copying 316 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 299
Copying > Available Copying Methods > Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1. Load paper in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 300
paper. 1. Place all originals face up in the ADF. c Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. "Originals that are not Supported by the ADF" on page 204 Note: You can also place the originals on the scanner glass. "Placing Originals" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 301
shown in the illustration. ❏ Readable Direction ❏ Left Direction c Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. "Originals that are not Supported by the ADF" on page 204 Note: You can also place the originals on the scanner glass. "Placing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 302
Copying > Available Copying Methods > Copying Originals Using Good Quality 2. Select Copy on the home screen. 3. Select the Basic Settings tab, select Multi-Page, and then select 2-up or 4-up. 4. Specify the layout order and the original orientation. 5. Tap x. Copying in Page Order When making - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 303
screen. 3. Select the Advanced tab, select ID Card Copy, and then enable the setting. 4. Specify the Orientation (Original). 5. Tap x. Follow the on-screen instructions to place the reverse side of the original. Copying Books Copies two facing pages of a book and so on onto separate sheets of paper - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 304
with the following paper types. ❏ Plain paper ❏ Preprinted paper ❏ Letterhead ❏ Color paper ❏ Recycled paper ❏ Thick paper ❏ Envelope ❏ Epson Bright White Ink Jet Paper ❏ Epson Business Paper 1. Place the originals. "Placing Originals" on page 201 2. Select Copy on the home screen. 3. Select the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 305
Copying > Available Copying Methods > Copying by Creating Booklets or Sorting 1. Place the originals. "Placing Originals" on page 201 2. Select Copy on the home screen. 3. Select the Advanced tab, and then select Page Numbering. 4. Enable the setting, and then make other settings such as the format - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 306
Copying > Available Copying Methods > Copying by Creating Booklets or Sorting 9. Specify the biding position and binding margin. 10. If you want to add the covers, enable Cover. Select the paper source in which you loaded the paper for the covers in Paper Setting, and then specitfy the print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 307
Copying > Available Copying Methods > Copying by Creating Booklets or Sorting 10. Select Saddle Stitch or Half Fold, and then enable the setting. 11. Specify the details as the number of sheet for saddle stitch or half fold and paper setting . Note: If booklets or paper remain in the booklet tray, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 308
select Finishing. 4. Select the staple position in the Staple option, and then select OK. 5. Tap x. Note: You can also staple manually with the optional staple finisher. "Using the Manual Staple" on page 447 Copying and Punching Holes You can copy originals and add punch holes. Note: This feature is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 309
Copying > Available Copying Methods > Copying by Creating Booklets or Sorting 2. Select Copy on the home screen. Note: If there is an image at the punch position, secure a binding width of 18.5 mm or more before copying. You can set the binding margin from Binding Margin on the Advanced tab. For - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 310
Copying > Available Copying Methods > Copying by Creating Booklets or Sorting Stacking Each Set of Copies by Offsetting You can sort by offsetting each set of copies. Note: This feature is available with the optional finisher. "Options" on page 26 1. Place the originals. "Placing Originals" on page - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 311
Copying > Available Copying Methods > Erasing Red Characters when Copying 4. Select End of Job or End of Set, enable the settings, and then specify other settings as necessary. If you want specify the page to insert the slipsheet or insert a chapter, select End of Page or Chapter, and then specify - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 312
Copying > Available Copying Methods > Copying Using Group Print Copying Envelopes You can copy envelopes. Make sure the envelopes are loaded in the correct orientation. ❏ Loading paper See the related information. "Loading Envelopes" on page 194 ❏ Placing originals Place the original on the scanner - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 313
sensitivity by selecting Settings on the home screen > General Settings > System Administration > Copy Color Sensitivity. ❏ Color Copies the original in color. ❏ B&W Copies the original in black and white (monochrome). 313 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 314
Copying > Basic Menu Options for Copying Density: Increase the level of density when the copying results are faint. Decrease the level of density when ink smears. Paper Setting: Select the paper source that you want to use. When Auto is selected, a suitable size is fed automatically depending on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 315
Copying > Basic Menu Options for Copying ❏ 1→1-Sided Copies one side of an original onto a single side of paper. ❏ 2→2-Sided Copies both sides of a double-sided original onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the original and - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 316
Copying > Advanced Menu Options for Copying If you select Shift Sort, you can offset each set of copies. Displayed when the staple finisher is installed. Staple: Select the staple location. Displayed when the staple finisher is installed. Punch: Select the location for the punch holes. Displayed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 317
Copying > Advanced Menu Options for Copying ❏ Split Allows you to print separately. ❏ Cover Allows you to add the covers to the copies. ❏ Paper Setting Select the paper source in which you loaded the paper for the covers. Half Fold: Specfy these settings when you want to make the copies half folded. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 318
Copying > Advanced Menu Options for Copying Tri Fold: Specify these settings when you want to make trifolded copies. This menu is displayed only when the trifold function is enabled. ❏ Tri Fold Allows you to make trifolded copies. ❏ Sheets per Fold Specify the number of trifolded pages. ❏ Print Mode - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 319
Copying > Advanced Menu Options for Copying Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are copied at the actual size of the originals. Place your originals by aligning the width of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 320
Copying > Advanced Menu Options for Copying ❏ Binding Width Shifts and copies the image according to the binding width. If the image on the opposite side of the binding margin extends beyond the edge of the paper, the data is not printed. ❏ Reduce to Fit Paper Copies the scanned image at a smaller - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 321
Copying > Advanced Menu Options for Copying Output Tray: Select the output tray for Copying. Stamp: ❏ Stamp Select On to print stamps on your copies. ❏ Type Select the stamp type. ❏ Stamp Position Select the stamp position. ❏ Print Page Select on which page you want to print the stamp. ❏ Size Select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 322
Copying > Advanced Menu Options for Copying ❏ Change Numbering Select which page you want to print the page number. Select Starting Page Number to specify the page on which page number printing should begin. You can also specify the starting page number in First Print Number. ❏ Size Select the size - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 323
Scanning Available Scanning Methods 324 Menu Options for Scanning 333 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 324
Scanning > Available Scanning Methods > Scanning Originals to a Network Folder Available Scanning Methods You can use any of the following methods to scan using this printer. Scanning Originals to a Network Folder You can save the scanned image to a pre-configured folder on a network. Check the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 325
Scanning > Available Scanning Methods > Scanning Originals to a Network Folder Note: You can print the history of the folder in which documents are saved by tapping Menu. 4. Select Scan Settings, and then check settings such as the save format, and change them if necessary. "Menu Options for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 326
control panel. 3. Specify the addresses. ❏ To select from frequently used addresses: Select a contact from Frequent tab. ❏ To enter the email address manually: Select Keyboard, enter the email address, and then select OK. ❏ To select from the contacts list: Select Recipient tab, select a contact. To - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 327
Scanning > Available Scanning Methods > Scanning Originals to a Computer Note: ❏ Select to save your settings as a preset. ❏ Select to restore settings to their defaults. ❏ To save the originals to the storage, select File Storing and make the settings. Set Setting to select whether or not to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 328
Scanning > Available Scanning Methods > Scanning Originals to a Memory Device 1. Place the originals. "Placing Originals" on page 201 2. Select Scan > To Computer on the control panel. 3. Select Select Computer., and then select the computer on which Document Capture Pro is installed. Note: ❏ The - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 329
image only to the storage. 5. Tap x. Scanning Originals to the Cloud You can send scanned images from the printer's control panel to cloud services that have been registered in advance. Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 330
Scanning > Available Scanning Methods > Scanning Using WSD 5. Tap x. Scanning Originals to Storage You can save scanned images to the printer's built-in storage. See the following for details on the storage feature. "Using Storage" on page 391 1. Place the originals. "Placing Originals" on page 201 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 331
Scanning > Available Scanning Methods > Scanning Using WSD 3. Select a computer. 4. Tap x. Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7/Windows Vista. Note: For Windows 8 or later, the WSD port is set up automatically. The following is necessary to set up a WSD - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 332
Scanning > Available Scanning Methods > Scanning Originals to a Smart Device 4. Click Your device is ready to use. 5. Check the message, and then click Close. 6. Open the Devices and Printers screen. ❏ Windows 7 Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers. ❏ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 333
. "Placing Originals" on page 201 2. Start Epson Smart Panel on your smart device. 3. Select scan menu on the home screen. 4. Follow the on-screen instructions to scan and save the images. Menu Options for Scanning Some items may not be available depending on the scanning method you have selected or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 334
Scanning > Menu Options for Scanning "Overview of OCR Option" on page 164 Resolution: Select the scanning resolution. 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 335
Scanning > Menu Options for Scanning ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right. ❏ Erasing Position: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 336
Scanning > Menu Options for Scanning Attached File Max Size: Select the maximum file size that can be attached to the email. File Name: ❏ Filename Prefix: Enter a prefix for the name of the images in alphanumeric characters and symbols. ❏ Add Date: Add the date to the file name. ❏ Add Time: Add the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 337
Faxing (Fax-Capable Printers Only) Before Using Fax Features 338 Overview of this Printer's Fax Features 338 Sending Faxes Using the Printer 344 Receiving Faxes on the Printer 352 Menu Options for Faxing 358 Menu Options for Fax Box 363 Checking the Status or Logs for Fax Jobs 377 Sending a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 338
Faxing (Fax-Capable Printers Only) > Overview of this Printer's Fax Features > Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly " - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 339
Faxing (Fax-Capable Printers Only) > Overview of this Printer's Fax Features > Feature: Receiving Faxes ❏ Sending manually When you perform a manual check on the line connection by dialing the recipient, tap x (Send) to start sending a fax directly. "Sending Faxes After Confirming the Recipient's - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 340
Faxing (Fax-Capable Printers Only) > Overview of this Printer's Fax Features > Feature: Receiving Faxes ❏ Auto - Only for faxing (external phone device is not required) - Mainly for faxing, and sometimes phoning "Usage of Auto Mode" on page 353 Receiving Faxes by Operating a Connected Phone You can - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 341
Faxing (Fax-Capable Printers Only) > Overview of this Printer's Fax Features > Features: Various Fax Reports Output when conditions match: You can set up destinations for received faxes to the inbox or a confidential box, an external memory, an email, a folder, or another fax when specific - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 342
Faxing (Fax-Capable Printers Only) > Overview of this Printer's Fax Features > Feature: Fax Box Feature: Status or Logs for Fax Jobs You can check the fax jobs in progress or check the job history. "Checking the Status or Logs for Fax Jobs" on page 377 Feature: Fax Box Inbox and confidential boxes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 343
Faxing (Fax-Capable Printers Only) > Overview of this Printer's Fax Features > Features: Other Useful Fea... Security for Fax Box feature You can set a password for each box. "Feature: Security when Sending and Receiving Faxes" on page 343 Feature: Security when Sending and Receiving Faxes You can - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 344
may not be saved depending on how you specified the recipients, such as entering a fax number manually. 6. Tap x to send the fax . Note: ❏ If the fax number is busy or there is some problem, the printer automatically redials after one minute. ❏ To cancel sending, tap y. ❏ It takes longer to send - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 345
code in Line Type, enter "#" (hash) instead of the actual external access code at the beginning of the fax number. Note: If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax recipients from the contacts list or the sent fax history - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 346
printer's speaker while dialing, communicating, and transmitting. You can also use this feature when you want to receive a fax from a fax information service by following audio guidance. 1. Select Fax on the home screen. 2. Select the Fax Settings tab, and then make settings such as the resolution - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 347
tone, select Send/Receive at the upper right corner of the LCD screen, and then select Send. Note: When receiving a fax from a fax information service, and you hear the audio guidance, follow the guidance to make the printer operations. 5. Tap x to send the fax. 6. When sending is complete, remove - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 348
you store a monochrome document in a printer's bulletin board box in advance, the stored document can be sent upon request from another fax machine that supports the subaddress/password feature. There are 10 bulletin board boxes in the printer. You can store one document with up to 200 pages in each - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 349
Faxing (Fax-Capable Printers Only) > Sending Faxes Using the Printer > Various Ways of Sending Faxes 2. Select one of the boxes named Unregistered Bulletin Board. Note: If a password entry screen is displayed, enter the password. 3. Make settings for the items on the screen. ❏ Enter a name in Name ( - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 350
Faxing (Fax-Capable Printers Only) > Sending Faxes Using the Printer > Various Ways of Sending Faxes Note: You cannot send your document preferentially while one of the following is in progress because the printer cannot accept another fax. ❏ Sending a monochrome fax with Direct Send enabled ❏ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 351
Faxing (Fax-Capable Printers Only) > Sending Faxes Using the Printer > Various Ways of Sending Faxes 4. Select the Fax Settings tab, and then tap ADF Continuous Scan to set this to On. You can also make settings such as the resolution and the sending method as necessary. 5. Tap x (Send). 6. When - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 352
Faxing (Fax-Capable Printers Only) > Receiving Faxes on the Printer Storing a Fax Without Specifying a Recipient (Store Fax Data) Since you can send faxes using documents stored in the printer, you can save the time spent scanning documents when you need to send the same document frequently. You can - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 353
Mode This mode is mainly for making phone calls, but is also for faxing. Receiving Faxes When the telephone rings, you can answer the ringing manually by picking up the handset. ❏ When you hear a fax signal (baud): Select Fax on the printer's home screen, select Send/Receive > Receive, and then tap - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 354
messages. For details on setting up the answering machine, see the manual supplied with the answering machine. Receiving Faxes by Making a Phone Call feature when you want to receive a fax from a fax information service by following an audio guide. 1. Select Fax on the home screen. 2. Tap , and - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 355
use this feature. ❏ To receive a document from a fax information service that uses audio guidance, just dial the fax number using the On and then tap Close again. 6. Enter the fax number. Note: If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 356
storage) ❏ Another fax machine Note: ❏ Fax data is saved in PDF or TIFF format, except for cloud services and other fax machines. ❏ Fax data is saved in PDF or JPEG format for cloud services. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 357
Faxes on the Pri... Note: ❏ Fax data is saved in PDF or TIFF format, except for cloud services and other fax machines. ❏ Fax data is saved in PDF or JPEG format for cloud services. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 358
Only) > Menu Options for Faxing > Recipient 7. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions. c Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 359
Faxing (Fax-Capable Printers Only) > Menu Options for Faxing > Fax Settings Contacts The following icon displays the contacts list. Displays the registered contacts list in alphabetic order so that you can select a contact as a recipient from the list. To search for a recipient from the contacts - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 360
Faxing (Fax-Capable Printers Only) > Menu Options for Faxing > Fax Settings Density: Sets the density of the outgoing fax. + makes the density darker, and - makes it lighter. Remove Background: Select the darkness of the background. Tap + to lighten (whiten) the background and tap - to darken ( - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 361
Faxing (Fax-Capable Printers Only) > Menu Options for Faxing > Menu Add Sender Information: ❏ Add Sender Information Select the position where you want to include the header information (sender name and fax number) in the outgoing fax, or not to include the information. - Off: Sends a fax with no - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 362
Faxing (Fax-Capable Printers Only) > Menu Options for Faxing > Menu Fax > Menu Transmission Log: You can check the history of sent or received fax jobs. Note that you can also check the history of sent or received fax jobs from Job/Status. Fax Report: Last Transmission: Prints a report for the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 363
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Inbox/Confidential Store Fax Data: When this is set to On, and you tap x on the Fax Settings tab, you can scan and store documents to the Stored Documents box. You can store up to 200 documents. You can also scan and save documents to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 364
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Inbox/Confidential Preview: Displays the preview screen for the document. Select to display the page preview. page preview screen ❏ : Reduces or enlarges. ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 365
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Inbox/Confidential Delete: Deletes the selected document. Others: Set the File Name for faxes you want to display in the received faxes list in the box. (Box Menu) Print All: This is displayed only when there are stored faxes in the box - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 366
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Inbox/Confidential ❏ Name: Enter a name for the confidential box. ❏ Box Open Password: You can set a password or change it. ❏ Auto Delete Received Faxes: Selecting On automatically deletes received fax documents in the inbox after a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 367
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Stored Documents: ❏ Print Mode Select whether to print outside or inside the trifolded paper. ❏ Binding Select the binding position. Output Tray: Select one output tray from the displayed options. Delete after Printing: When this is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 368
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Stored Documents: Delete: Deletes the document you are previewing. Start Sending: Proceeds to the fax sending screen. Details: Displays information for the selected document such as the saved date and time, and total number of pages. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 369
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Stored Documents: You can select PDF or TIFF in File Format when saving or forwarding the document. When you select PDF, you can make the following settings in PDF Settings as necessary. ❏ Document Open Password ❏ Permissions Password - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 370
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board Tri Fold: ❏ Tri Fold Allows you to make trifolded copies. ❏ Sheets per Fold Specify the number of trifolded pages. ❏ Print Mode Select whether to print outside or inside the trifolded paper. ❏ Binding Select the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 371
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board Delete Document After Sending: Setting this to On deletes the document in the box when the next request from a recipient to send the document (Polling Send) is completed. Notify Send Result: When Email Notifications - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 372
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board ❏ Punch Fold: Make settings for the following items. Half Fold: ❏ Half Fold Allows you to make the copies half folded. ❏ Sheets per Fold Specify the number of page for half fold. ❏ Print Mode Select whether to print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 373
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board ❏ Send Fax ❏ Forward(Email) ❏ Forward(Network Folder) ❏ Forward(Cloud) ❏ Save to Memory Device From the items Forward(Email), Forward(Network Folder), and Save to Memory Device, you can select PDF or TIFF in File - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 374
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board Each Registered Bulletin Board You can find bulletin boards in Fax Box > Polling Send/Board. Select the box for which the registered name is displayed. The name displayed on the box is the name registered in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 375
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 376
Faxing (Fax-Capable Printers Only) > Menu Options for Fax Box > Polling Send/Board ❏ Binding Select the binding position. Output Tray: Select one output tray from the displayed options. Copies: Set the number of copies to print. Select Page: Select the pages you want to print. Delete after Printing: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 377
Faxing (Fax-Capable Printers Only) > Checking the Status or Logs for Fax Jobs > Displaying Information ... Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded) When there are unprocessed received documents - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 378
Faxing (Fax-Capable Printers Only) > Checking the Status or Logs for Fax Jobs > Checking the Fax Job Hi... Related Information & "Viewing Received Faxes on the Printer's LCD Screen" on page 357 & "Checking Fax Jobs in Progress" on page 378 Checking Fax Jobs in Progress You can display the screen to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 379
Faxing (Fax-Capable Printers Only) > Sending a Fax from a Computer > Sending Documents Created Usi... Reprinting Received Documents You can reprint received documents from the logs of printed fax jobs. Note that the printed received documents are deleted in chronological order when the printer runs - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 380
Faxing (Fax-Capable Printers Only) > Sending a Fax from a Computer > Sending Documents Created Usi... 3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax sending. Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 381
Fax from a Computer > Sending Documents Created Usi... ❏ Specifying a recipient (name, fax number and so on) directly: Do the steps below. A Click the Manual Dial tab. B Enter the necessary information. C Click Add. Furthermore, by clicking Save to Phone Book, you can save the recipient in the list - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 382
Faxing (Fax-Capable Printers Only) > Sending a Fax from a Computer > Sending Documents Created Usi... ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. A Select a cover sheet from samples in the Cover Sheet list. Note - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 383
Faxing (Fax-Capable Printers Only) > Sending a Fax from a Computer > Sending Documents Created Usi... 4. Make settings for each item. Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent. Note: The page size of documents you can send is the same as the paper size you - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 384
Faxing (Fax-Capable Printers Only) > Receiving Faxes on a Computer > Checking for New Faxes (Windows) Receiving Faxes on a Computer Faxes can be received by a printer and saved in PDF or TIFF format on a computer connected to the printer. Use the FAX Utility (application) to make settings. For - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 385
Faxing (Fax-Capable Printers Only) > Receiving Faxes on a Computer > Checking for New Faxes (Mac OS) 1. Check the icon. ❏ : Standing by. ❏ : Checking for new faxes. ❏ : Importing new faxes is complete. 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 386
Faxing (Fax-Capable Printers Only) > Expansion G3 Fax (Optional) > Fax Board (Super G3/G3 Multi Fax B... ❏ Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility, the fax receive monitor icon on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 387
control panel. 3. Select the recipients to send the fax to on the Recipient tab. "Selecting Recipients" on page 345 To enter fax numbers manually, select Enter Directly, and then select Select Line. Select Sending and Receiving or Sending Only in Transmission Setting By Line. You cannot send faxes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 388
Faxing (Fax-Capable Printers Only) > Expansion G3 Fax (Optional) > Checking the Status of the Lines (W... 2. Click Print from the File menu. The application's Print window appears. 3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax sending. 4. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 389
on the home screen on the printer's control panel. 3. Specify the recipients to send the fax to on the Recipient tab. To enter the destination manually, select Enter Directly, and then from Select Line, select the IP-FAX line. Next, enter the destination directly using the numerical keypad on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 390
Faxing (Fax-Capable Printers Only) > IP Fax Feature (Optional) > Checking the Fax Transmission Line 5. Tap x to start sending the fax. Checking the Fax Transmission Line Print one of the following reports to check whether or not the fax was sent from the IP fax line. You can see which line the fax - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 391
Using Storage Overview of the Storage Feature 392 Creating Folders 394 Saving Files to Storage 395 Using the Files in Storage 397 Managing Folders and Files 410 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 392
the printer undergoes repairs ❏ When the printer is damaged by a natural disaster Epson takes no responsibility for any data loss, data corruption, or other problems due to any cause, even including those listed above and within the warranty period. Be aware that we are also not responsible for the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 393
Storage > Overview of the Storage Feature > Guide to the Folder Screen Types of Folders Type If another user logs in, the folder is not displayed. A user can have one folder only. Guide to the Folder Screen Configuration of the Folder List Screen Select Storage on the home screen to view the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 394
Using Storage > Creating Folders Configuration of the File List Screen Select a folder on the Folder List screen, and then select Open to view a list of the files in the folder. A Search for the document by entering the name of the document or the user. B Sort the files by items. You can switch - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 395
Using Storage > Saving Files to Storage > Saving Data on a Memory Device to Storage 3. Set each item on the Storage Settings screen. ❏ Folder Number: Unused numbers are assigned automatically. ❏ Folder Name (Required) : Enter any name within 30 letters. You can enter a name that already exists. ❏ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 396
Using Storage > Saving Files to Storage > Saving Documents from a Computer to Storage (Windows) 6. Specify the folder, and then change the other settings as necessary. "Advanced Menu Options for JPEG Settings" on page 260 "Advanced Menu Options for TIFF Settings" on page 262 "Advanced Menu Options - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 397
Using Storage > Using the Files in Storage > Printing Data from Storage Saving Documents from a Computer to Storage (Mac OS) You can select a storage location from the printer driver and save your document to storage. You can also print the document when you save it to storage. Note: If you are - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 398
Using Storage > Using the Files in Storage > Printing from Storage by Creating a Booklet or Sorting Related Information & "Printing Using Saved Groups (Storage)" on page 417 Printing from Storage by Creating a Booklet or Sorting Printing from Storage by Creating a Booklet or Folding You can print - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 399
Using Storage > Using the Files in Storage > Printing from Storage by Creating a Booklet or Sorting 11. When you split the number of pages with saddle stitching or folding, enable Split on each settings screen, and then set how many sheets to split in Sheets per Staple or Sheets per Fold. For - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 400
Using Storage > Using the Files in Storage > Printing from Storage by Creating a Booklet or Sorting Printing with Stapling from Storage You can print files from storage and staple them. Note: This feature is available with the optional finisher. "Options" on page 26 1. Select Storage on the home - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 401
Using Storage > Using the Files in Storage > Saving Data in Storage to a Memory Device 3. Select Print Settings. 4. Select the Basic Settings tab, and then select Finishing. 5. Select the location in Punch. 6. Tap x. Stacking Each Set of Copies by Sorting from Storage You can print files from - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 402
"Menu Options for Send/Save" on page 409 8. Tap x. Saving Files in Storage to a Network Folder or Cloud Services (Backup) We recommend saving files in storage to a network folder or cloud service as a backup. You need to setup a network folder or Epson Connect before you can save. See the following - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 403
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving 5. Select Storage to Network Folder/FTP or Storage to Cloud. 6. Specify the destination. Note: When you save to a network folder, enter the folder path in the following format. ❏ When using SMB: \\host name\folder name - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 404
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving ❏ Specify the vertical and horizontal lengths of the paper to enlarge or reduce it. Free Form(%) Specify different magnifications for the vertical and horizontal lengths of the original to enlarge or reduce it. ❏ Actual - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 405
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving Booklet: Booklet: Specify these settings when you want to create a booklet from your printouts. ❏ Booklet Allows you to create a booklet from your printouts. ❏ Binding Select the binding position of the booklet. ❏ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 406
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving ❏ Sheets per Fold Specify the number of page for half fold. ❏ Split Allows you to split printouts when they are ejected. ❏ Cover Allows you to add covers to the printouts. ❏ Paper Setting Select the paper source in - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 407
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving ❏ Open Orientation Select the open orientation. Cover & Slip Sheet: Cover: Specify these when you want to add covers to your printouts. ❏ Front Cover Allows you to add front covers to the printouts. If you have loaded - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 408
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving ❏ Stamp Position Select the stamp position. ❏ Print Page Select on which page you want to print the stamp. ❏ Size Select the stamp size. ❏ Print Color Select the stamp color. ❏ Transparency Select whether or not to make - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 409
Using Storage > Using the Files in Storage > Menu Options for Printing or Saving Print Sets: Select when printing copies in several groups. You can set the number of copies, number of sets, and the finishing options. Menu Options for Send/Save Note: ❏ Depending on the items, the settings which are - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 410
Using Storage > Managing Folders and Files > Searching for Folders and Files Resolution: Select the resolution. Subject: Enter a subject for the email in alphanumeric characters and symbols. Attached File Max Size: Select the maximum file size that can be attached to the email. File Name: ❏ Filename - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 411
Using Storage > Managing Folders and Files > Restricting Shared Folder Operations 2. Enter keywords in the search window on the Folder List screen. "Configuration of the Folder List Screen" on page 393 When searching for files, enter keywords in the search window on the File List screen. Deleting - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 412
Using Storage > Managing Folders and Files > Restricting Shared Folder Operations 1. Select Settings on the printer's control panel. 2. Select General Settings > Storage Settings > Shared Folder Access Control > Operation Authority. 3. Select User or Administrator Only. 412 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 413
Printing Using Saved Settings (Print Sets) Copying Using Saved Groups 414 Printing Using Saved Groups (Storage 416 Printing Using Saved Groups (Computer) (Windows only 418 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 414
Printing Using Saved Settings (Print Sets) > Copying Using Saved Groups > Saving Groups for Copying Copying Using Saved Groups By saving the number of copies and sets for each group, you can copy without entering the number of copies each time. This is useful when you want to print a different - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 415
Printing Using Saved Settings (Print Sets) > Copying Using Saved Groups > Editing Groups for Copyi... 6. Select the slip sheets and eject paper settings on the Finishing tab. 7. Select OK to save. Copying Using Saved Groups 1. Place the originals. 2. Select Copy on the printer's control panel. 3. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 416
Printing Using Saved Settings (Print Sets) > Printing Using Saved Groups (Storage) > Saving Groups ... ❏ Copies and Sets Specify the copies and sets on the Copies & Sets tab. ❏ Finishing Make settings for each item on the Finishing tab. 5. Select OK to save. Deleting Groups for Copying Saved on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 417
Printing Using Saved Settings (Print Sets) > Printing Using Saved Groups (Storage) > Printing Using ... 7. Specify the copies and sets on the Copies & Sets tab. For example, if you wanted to print handouts for four classes (Class 1: 30 students, Class 2: 31 students, Class 3: 32 students, Class 4: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 418
Printing Using Saved Settings (Print Sets) > Printing Using Saved Groups (Computer) (Windows only) 8. Tap x. Editing Groups for Storage Saved on the Printer You can change the name and settings for the saved group. Note: You can also edit groups that were saved for copying. 1. Select Storage on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 419
Printing Using Saved Settings (Print Sets) > Printing Using Saved Groups (Computer) (Windows only) ... Related Information & "Overview of Print Sets" on page 162 Saving a Group for Printing from a Computer 1. On the printer driver, open the More Options tab. 2. Select Print Sets, and then click - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 420
Printing Using Saved Settings (Print Sets) > Printing Using Saved Groups (Computer) (Windows only) ... 3. Check each setting, change the settings as necessary, and then click OK. 4. Click Print Editing Groups Saved to the Printer Driver You can change the name and settings for the saved group. 1. On - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 421
Maintaining the Printer Checking the Consumables Status 422 Improving Print, Copy, Scan, and Fax Quality 422 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 422
the home screen and select Consumables/Others to display the approximate remaining ink levels and the approximate service life of the maintenance box. Note: ❏ You can also check the approximate ink levels and the approximate service life of the maintenance box from the status monitor on the printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 423
instructions to select the paper source in which you loaded A4 size plain paper. 5. Follow the on-screen instructions the print head. When there is a problem in printing quality or when printing large Auto Cleaning. c Important: Do not open the ink cartridge cover or turn off the printer during the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 424
it from drying, make sure the print head is capped properly to prevent the ink from drying. When the power cord is unplugged or a power outage occurs while the the print head is left as it is, it will dry out causing nozzles (ink outlets) to clog. In these cases, turn the printer on and off again - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 425
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Cleaning the Scanner Glass 1. Open the document cover. 2. Take the cleaning cloth from the cleaning cloth holder. 3. Use the cleaning cloth to clean the surface of the scanner glass. 425 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 426
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Cleaning the ADF c Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏ Do not press - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 427
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Clean the roller while turning it. c Important: ❏ Using a dry cloth may damage the surface of the roller. ❏ Use the ADF after the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 428
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Cleaning the ADF 4. Open the document cover. 5. Take the cleaning cloth from the cleaning cloth holder. 6. Use the cleaning cloth to clean the part that is shown in the illustration. 428 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 429
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Cleaning the ADF c Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏ Do not press - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 430
the Connection from Wi-Fi to USB 444 Using a Printer with the Access Control Feature Enabled 444 Moving and Transporting the Printer 447 Using the Manual Staple 447 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 431
the product. Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn When Replacing a Computer The following should only be performed if user operations are permitted. You need to install the printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 432
In These Situations > Installing or Uninstalling Applications Separately > Installing the Applications Separately 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications. 4. Select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 433
In These Situations > Installing or Uninstalling Applications Separately > Installing the Applications Separately ❏ Windows 11/Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2022/Windows Server 2019/ Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 434
the PostScript printer driver, and then run the execution file. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) 2. Select your printer. 3. Follow the on-screen instructions. 4. Select the connection method from the network connection or USB connection. ❏ For network - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 435
instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support optional paper cassette unit manually after adding the printer. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 436
: Click Uninstall/Change or Uninstall. Note: If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 437
& "Application for Updating Software and Firmware (Epson Software Updater)" on page 532 Making Settings for Connecting to the Computer Follow any instructions from your administrator regarding how to connect the printer. Access the following website, and then enter the product name. Go to Setup - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 438
In These Situations > Connecting Directly to the Printer (Wi-Fi Direct) > Connecting to an iPhone, iPad or iPod to... can connect the devices to the printer without having to use a standard wireless router. However, devices directly connected to the printer cannot communicate with each other through - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 439
In These Situations > Connecting Directly to the Printer (Wi-Fi Direct) > Connecting to an iPhone, iPad or iPod to... 4. Select iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 440
the iPhone, iPad oriPod touch, start Epson Smart Panel. Epson Smart Panel automatically adds printers connected to your smart device. Follow the on-screen instructions. For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 441
Smart Panel. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. Follow the on-screen instructions. 6. When the device connection approval screen is displayed, select Approve. 7. On the printer's control panel, select Complete. For smart devices that have - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 442
Epson Smart Panel. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. Follow the on-screen instructions. 8. On the printer's control panel, select Complete. For smart devices that have been connected to the printer before, select the network name (SSID - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 443
the printer's control panel, and then enter the password. 6. Double-click the downloaded printer driver on the computer to install it. Follow the on-screen instructions. 7. On the printer's control panel, select Next, and then select Complete. 443 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 444
In These Situations > Using a Printer with the Access Control Feature Enabled Changing the Connection from Wi-Fi to USB Follow the steps below if the Wi-Fi you are using is unstable, or if you want to change to a more stable USB connection. 1. Connect the printer to a computer using a USB cable. 2. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 445
In These Situations > Using a Printer with the Access Control Feature Enabled > Logging on to the Printer from t... Logging on to the Printer from the Control Panel This explanation is an example for logging in to the printer with the administrator lock and access control features enabled and when - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 446
In These Situations > Using a Printer with the Access Control Feature Enabled > Registering a User Account on t... & "Creating the User Account" on page 646 Logging on to the Printer from a Computer The following procedure explains a situation in which the access control feature is enabled and Allow - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 447
646 Moving and Transporting the Printer When moving and transporting the printer, contact Epson support or an authorized Epson service provider. Related Information & "Technical Support Web Site" on page 698 Using the Manual Staple The optional staple finisher has a feature that allows you to staple - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 448
to 105 g/m2: 20 sheets 1. Press the staple position switching button. The shutter of the paper output unit of the finisher tray opens and the manual staple mode is enabled. 2. Set the position to staple. Press the staple position switching button to switch the setting. The green light under the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 449
In These Situations > Using the Manual Staple Note: ❏ Press the staple position switching button again. 4. Staple. Take your hands off the paper, and then press the staple button. To exit manual staple mode, press the staple position switching button several times to turn the light off. Note: If - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 450
Solving Problems Problem Solving 451 Cannot Print, Copy, Scan, or Fax 453 Printing, Copying, Scanning, and Faxing Quality is Poor 471 A It is Time to Replace Consumables and Maintenance Parts 499 Cannot Operate the Printer as Expected 505 Cannot Solve Problem After Trying All Solutions 511 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 451
on the LCD screen, follow the message to solve the problem. If you cannot solve it due to limited access controls, manual. If a message for replacing consumables is displayed, follow the on-screen instructions to replace them. For handling precautions, see the applicable descriptions in this manual - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 452
on your computer or smart device (data communication turned off). If you cannot view it, there is a problem with the network. Ask the administrator to solve the problem. Related Information & "Checking the Printer's Network Connection Status (Network Connection Report)" on page 437 & "There is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 453
printer driver's Maintenance tab. If the printer is offline or pending, clear the offline or pending setting from the Printer menu. There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 454
Fax > The Application or Printer Driver do not Work Properly ❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver & "Checking if a genuine Epson printer driver is installed - Windows" on page 432 & "Checking if a genuine - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 455
in the printer properties. Cannot Print Even Though a Connection has been Established (Mac OS) The following causes can be considered. There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 456
Solving Problems > Cannot Print, Copy, Scan, or Fax > The Application or Printer Driver do not correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a problem with the USB hub. Solutions If you are using a USB hub, try to connect the printer directly to the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 457
and follow the on-screen instructions to clear the error. Cannot Send or Receive Faxes Cannot Send or Receive Faxes If you cannot send or receive faxes, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Send or Receive - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 458
recipient that the subaddress and password match. Cannot Send Faxes After Trying the Solutions Above Solutions If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Send Faxes" on page 145 458 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 459
List Cannot Send Faxes After Trying the Solutions Above Solutions If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Send Faxes" on page 145 Cannot Receive Faxes The following causes can be - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 460
Cannot Receive Faxes After Trying the Solutions Above Solutions If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Receive Faxes" on page 146 Cannot Receive Faxes (When Optional Fax Boards - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 461
printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Send Faxes at a Specified Time" on page Size) in the fax transmission report, the recipient's fax machine does not support A3 size. You can print a fax transmission report from Fax > ( - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 462
receive A3 size faxes, some settings need to be reviewed. Contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Receive A3 Size Faxes" on page 148 Received Faxes Are Not Printed The following causes can be considered. An error - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 463
printer's fax function is set, user authentication is performed with the user name and password set in the printer driver. There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Cannot Send or Receive Even Though a Connection - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 464
password set in the printer driver. There are some problems with fax connection and fax settings. Solutions Try the resolutions Unsupported paper is being used. Solutions Use paper supported by this printer. & "Available Paper and Capacities guide. & "Available Paper and Capacities" on page 514 464 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 465
Solving Problems > Cannot Print, Copy, Scan, or Fax > Paper Does Not Feed or be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. & "Loading Paper" on page 192 Several Sheets of Paper are Fed at a - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 466
Solving Problems is wavy or curled. Solutions You may be able to solve the problem using one of, or a combination of, the following solutions. These are be considered. Originals that are not supported by the ADF are being used. Solutions Use originals supported by the ADF. & "ADF Specifications - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 467
Solving Problems > Cannot Print, Copy, Scan, or Fax > Paper Does Not Feed or Eject Correctly Too many originals are loaded in the ADF. Solutions Do not load - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 468
Solving Problems > Cannot Print, Copy, Scan, or Fax > Paper Does Not Feed or Eject Correctly Paper Does Not Feed from the High Capacity Tray Settings for optional - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 469
❏ Lower the density setting. If the density is too high, paper may be wavy or curled which can cause this problem. ❏ Contact Epson support or an authorized Epson service provider. Cannot Shift Paper edges are not aligned. Solutions ❏ You can reduce paper misalignments by selecting the following menu - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 470
Saddle Stitch > On ❏ Lower the density setting. If the density is too high, paper may be wavy or curled which can cause this problem. Inside of the Paper Folds when Making Trifolded Prints Reduce the value for trifold position adjustment from the following menu. Settings > Maintenance > Tri Folding - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 471
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged. & "Checking the Clogged Nozzles" on page 422 Printout Differs from Normal Printing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 472
Solving Problems > can be considered. Unsupported paper is being used. Solutions Use paper supported by this printer. & "Available Paper and Capacities" on page 514 paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. & "Loading Paper" on page 192 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 473
Solving Problems > absorbs moisture, it becomes wavy or curls that may cause the trouble. Old paper is used. Solutions If papers are smeared or scuffed frequently been printed was dry. Solutions When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 474
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality photos, using black ink only. All Photos including monochrome photos are printed using both black and color inks. ❏ On (full page): Prints all grayscale sections, including photos, using black ink only. Note - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 475
Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 476
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 477
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged. & "Checking the Clogged Nozzles" on page 422 Blurry Copies, Vertical Banding, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 478
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor ❏ When using the scanner glass Flatten out the folds and wrinkles in the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 479
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. & "Loading Paper" on page 192 The paper path is smeared. Solutions - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 480
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality subjected to direct sunlight, the original size may not be detected correctly. Solutions Select the original size manually, and then try again. Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 481
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor The original was pressed with too much be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it. & "Placing Originals" on page 201 481 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 482
copy density setting is too high. Solutions Lower the copy density setting. & "Basic Menu Options for Copying" on page 313 Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 483
, Scanning, and Faxing Quality is Poor > Scanned Image Problems Blurry Scans, Vertical Banding, or Misalignment The originals are may be scanned at the same time. Solutions When scanning from the scanner glass, place black paper or a desk pad over the original. & "Placing Originals" on page 201 Cannot - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 484
the Scanned Image Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software. Note: Epson Scan 2 Utility is an application - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 485
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > The Quality of the Sent Fax is Poor The Quality of the Sent Fax is Poor Quality - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 486
Above Solutions If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems. "The Quality of the Sent or scanner glass and then place a piece of black paper over it. & "Placing Originals" on page 201 486 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 487
following section to troubleshoot fax problems. "The Quality of the Sent or Received Fax is Poor" on page 148 A Message or Error Code is Displayed on the LCD Screen A Message is Displayed on the LCD Screen If an error message is displayed on the LCD screen, follow the on-screen instructions or the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 488
. If the error continues, contact Epson Support. xxxxxxx are nearing the end of their service life. xxxxxxx are nearing the end of their service life. xxxxxxx is at the end of its service life. Replace it. You need to replace the following ink cartridge(s). Confirm the procedure, and then replace - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 489
network connection.) 2. Visit your local Epson website for further instructions. Related Information & "Messages are Displayed on the Control Panel Job Status. See the following table to find the problem and its solution. Code 001 101 102 103 Problem The product was turned off by a power failure - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 490
on the Sta... Code 104 106 107 108 109 110 111 120 130 Problem Reverse printing has failed due to a lack of available memory. Cannot print was printed on one side only because the paper loaded does not support double sided printing. Available memory is running low. Cannot communicate with - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 491
the Sta... Code 131 132 133 141 151 161 201 202 203 204 Problem Solution Reverse printing has failed due to a lack of available memory. If printer's HDD. The job has been canceled. Contact Epson support or an authorized Epson service provider to replace the HDD. Printing is not performed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 492
the LCD Screen > Error Code is Displayed on the Sta... Code 205 206 207 208 301 302 303 304 305 306 307 311 312 313 Problem The recipient machine does not answer. The phone cable is incorrectly connected to the LINE and EXT. port of the product. The product is not - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 493
the LCD Screen > Error Code is Displayed on the Sta... Code 314 315 316 317 318 321 322 323 324 325 326 327 328 329 Problem Solution The data size exceeds the maximum size for attached files. ❏ Increase the Attached File Max Size setting in the scan settings. ❏ Lower the scanning - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 494
Code 330 331 332 333 334 341 342 343 350 401 402 404 Problem An FTPS/FTPS secure connection error has occurred. A communication error occurred. detection level in Skip Blank Pages > Sensitivity. Contact Epson support or an authorized Epson service provider. ❏ Make sure that the date/time and time - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 495
Code is Displayed on the LCD Screen > Error Code is Displayed on the Sta... Code 405 411 412 413 421 422 423 425 428 501 Problem An error occurred while saving the data to the memory device. A DNS error has occurred. An authentication error has occurred. A communication error has occurred. A DNS - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 496
Staples Get Jammed in the Staple Finisher Code 502 504 505 506 Problem The storage area is full. The number of files has reached the Contact Epson support. Run the job within the limit of 2000 pages. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 497
be wavy or curled which can cause this problem. ❏ Paper jams when folding and saddle Use the paper supported by this printer. the correct direction, and slide the edge guide against the edge of the paper. " becomes wavy or curls that may cause the trouble. ❏ If paper jams occur frequently, try - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 498
Solving Problems > Paper Gets Jammed > Access Point Access Point The following access points are shown in the guide on the LCD screen when a paper jam occurs. Staple finisher Inner finisher 498 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 499
Solving Problems > It is Time to Replace Consumables and Maintenance Parts > It is Time to Replace the Ink Cartr... It is Time to Replace Consumables and Maintenance Parts It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions Read the following instructions before replacing ink - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 500
turn on the printer. ❏ When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the paper type or print quality settings. This is because a mixture of color inks is used to create black. ❏ Quoted yields may vary depending on the images that you are printing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 501
Solving Problems > It is Time to Replace Consumables and Maintenance Parts > Locking the Front to replace the maintenance box when it is nearing the end of its service life or the liquid for maintenance is out. To prevent ink leakage from the maintenance box, the printer is designed to stop printing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 502
Solving Problems > It is Time to Replace Consumables and Maintenance Parts > Locking the Front Cover 1. Remove the seal from the front cover. 2. Open the front cover. 3. Pull - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 503
Solving Problems > It is Time to Replace Consumables and Maintenance Parts > It is Time Rollers for the Paper Tray You can watch the procedure in the Web Movie Manuals. Access the following website. https://support.epson.net/publist/vlink.php?code=NPD7028 Related Information & "Pickup Rollers Code" - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 504
Solving Problems > It is Time to Replace Consumables and Maintenance Parts > It is Time to replace the staple cartridge, a message is displayed on the LCD screen. Follow the on-screen instructions to replace the cartridge. c Important: ❏ Only replace the cartridge when all of the staples have run - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 505
Solving Problems > Cannot Operate the Printer as Expected > The Printer Does Not Turn On or Off c Important: ❏ Only replace the cartridge when all of the staples have - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 506
function was activated. Solutions Unplug and plug in the power cord, and then turn the printer back on. If the problem cannot be cleared, contact Epson support. Operations are Slow Printing Is Too Slow The following causes can be considered. Unnecessary applications are running. Solutions Close - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 507
Solving Problems > Cannot Operate the Printer as Expected > Operations are Slow Drying takes a while for 2-sided printing. Solutions For 2-sided printing, one side of paper is printed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 508
Solving Problems > Cannot Operate the Printer as Expected > Operations are Slow "x" is Displayed on the Screen and you Cannot Select Photos The image file is not supported. Solutions "x" is displayed on the LCD screen when the image file is not supported by the product. Use files supported by the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 509
Solving Problems > Cannot Operate the Printer as Expected > The Print Settings Menu is Not Displayed (Mac OS) Operation Sounds Are Loud Quiet Mode is disabled. Solutions If - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 510
your printer administrator to check the external phone connection and printer settings. For printer administrators, see the following section to troubleshoot fax problems. "Cannot Make Calls on the Connected Telephone" on page 148 Answering Machine Cannot Answer Voice Calls The number of rings - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 511
best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier. If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support. 511 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 512
Solving Problems > Cannot Solve Problem After Trying All Solutions > Cannot Solve Printing or Copying Problems Related Information & "Before Contacting Epson" on page 698 & "Contacting Epson Support" on page 698 512 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 513
Product Information Paper Information 514 Consumable Products Information 519 Information on Optional Items 521 Software Information 523 Settings Menu List 534 Product Specifications 582 Option Specifications 613 Regulatory Information 621 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 514
For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided Bright White Paper A3 Epson Business Paper A4 Epson Bright White Ink Jet Paper A4 Loading Capacity (Sheets) Paper Tray Paper Cassette - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 515
Size Epson Photo Quality Ink Jet Paper A3 A4 Epson Double-sided Photo Quality Ink A4 Jet Paper Various Loading Capacity (Sheets) Paper Tray Up to the line indicated by the triangle symbol on the edge guide. (80 g/m2: 150) However, only one sheet for user defined paper sizes with a length - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 516
Paper Tray Up to the line indicated by the triangle symbol on the edge guide. (or 120 sheets) However, only one sheet for user defined paper sizes with Paper Tray Up to the line indicated by the triangle symbol on the edge guide. (or 100 sheets) However, only one sheet for user defined paper sizes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 517
Paper Tray Up to the line indicated by the triangle symbol on the edge guide. (or 50 sheets) However, only one sheet for user defined paper sizes Cassette 1 to 4 - Up to the line indicated by the triangle symbol on the edge guide. (or 125 sheets) - Extra thick paper (251 to 300 g/m2) Size 12 x - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 518
sided Photo Quality Ink Jet Paper Commercially Available Paper ❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper, Thick paper (up to 160g/m²) ❏ Thick paper (161 to 250g/m²) Note: ❏ 12×18 in, B6, A6 size paper is not supported for automatic - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 519
Series and AM-C5000 Series BK: Black T08G1 C: Cyan T08G2 M: Magenta T08G3 Y: Yellow T08G4 AM-C4000 Series BK: Black T08H1 C: Cyan T08H2 M: Magenta T08H3 Y: Yellow T08H4 For users in Europe, visit the following website for information on Epson's ink cartridge yields. http://www.epson.eu - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 520
Magenta T08C3 Y: Yellow T08C4 AM-C4000 Series BK: Black T08D1 C: Cyan T08D2 M: Magenta T08D3 Y: Yellow T08D4 Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 521
Paper Feed Roller for Cassette: C12C937331 Paper Feed Roller for Paper Tray: C12C937371 Paper Feed Roller for ADF: C12C937351 Note: Contact Epson Support for your new maintenance roller. Staple Cartridge Code Epson recommends the use of genuine Epson staple cartridge. The following are the codes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 522
Product Information > Information on Optional Items > Codes for Optional Items Optional Item 2/3 Hole Punch Unit-P1 2/4 Hole Punch Unit-P1 Code C12C936981 (For worldwide users) C12C937851 (For users in India, Bangladesh, Sri Lanka, and Nepal) C12C936971 (For worldwide users) C12C937841 (For users - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 523
Lanka, and Nepal) C12C937221 Software Information This section introduces some of the applications available for your printer. For a list of supported software, see the following Epson website or launch Epson Software Updater for confirmation. You can download the latest applications. http://www - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 524
. Starting the utility Access the printer driver window. Click the Maintenance tab. Related Information & "Menu Options for the Printer Driver" on page 210 Guide to Windows Printer Driver EPSON Status Monitor 3 You can use this utility to monitor the status of your printer and display error messages - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 525
Utility. Related Information & "Menu Options for the Printer Driver" on page 242 Guide to Mac OS Printer Driver Epson Printer Utility You can check the printer status and driver allows the printer to receive and interpret print instructions in the page description language sent from the computer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 526
can print PostScript Fonts (Mac OS PostScript Printer Driver) The PostScript printer driver allows the printer to receive and interpret print instructions in the page description language sent from the computer and print properly. This is suitable for printing from PostScript compliant applications - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 527
driver. 1. Download the executable file of the driver from the Epson support website. http://www.epson.eu/Support (Europe only) http://support.epson.net/ 2. Double-click the executable file. 3. Follow the on-screen instructions for the rest of the installation. Note: If your product comes with - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 528
By purchasing a license, you can access the following features. See the Document Capture Pro help for details. Note: DCP Enhanced OCR does not support Windows Server and Mac OS. ❏ Additional save formats: You can select Microsoft Word, Microsoft Excel , and Microsoft PowerPoint as the file format - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 529
faxes in PDF format on the computer, and so on. See the application's help for details. Note: ❏ Windows Server operating systems are not supported. ❏ Before installing the FAX Utility, make sure you have installed the printer driver for this printer; this does not include the PostScript printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 530
's help for details. Note: ❏ Windows Server operating systems are not supported. ❏ Check if PC-FAX driver has been installed. See "Accessing smart device. You can confirm the printer status or change the network service and printer settings. To use the Web Config, connect the printer and the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 531
uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored. Related Information & "Printing a Network Connection Report" on page 60 & "Printing Using Epson Smart Panel" on page 256 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 532
for Updating Software and Firmware (Epson Software Updater) EPSON Software Updater is an application that installs new software, and updates firmware and manuals over the Internet. If you want to check for update information regularly, you can set the interval for checking for updates in EPSON - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 533
product ❏ Introduce the device to the network ❏ Apply the unified settings to multiple devices. You can download Epson Device Admin from Epson support website. For more information, see the documentation or help of Epson Device Admin. Epson Authentication System (Epson Print Admin) Epson Print Admin - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 534
Product Information > Settings Menu List > General Settings ❏ Performing a scan in fewer steps by registering the scan settings in advance. ❏ Registering users by using the user information in Active Directory or LDAP server. EPA Advanced Workflows This is an option to extend the functionality of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 535
Product Information > Settings Menu List > General Settings Receive Completion Notice: Set the volume for when fax reception is complete. Print Completion Notice: Set the volume for when printing the received fax is complete. Receiver: Set the volume for the dial sound when the printer sends the fax - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 536
Timer: Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations. The LCD screen turns black when the setting time passes. Power Off Timer: Your product may have this feature or the Power Off Settings feature depending on the location of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 537
Product Information > Settings Menu List > General Settings Date/Time Settings: Date/Time: Enter the current date and time. Daylight Saving Time: Select the summer time setting that applies to your area. Time Difference: Enter the time difference between your local time and UTC (Coordinated - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 538
Product Information > Settings Menu List > General Settings You can also select a background image from a memory device. Only JPEG format is supported. Theme Color: Change the background color of the top screen for each function. Edit Copy Screen: Change the layout of the items displayed on the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 539
Product Information > Settings Menu List > General Settings Paper Tray Priority: Select On to give printing priority to paper loaded in the paper tray. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 540
Product Information > Settings Menu List > General Settings Output: Fax: Select where to output when receiving a fax. Output: Other: Select where to output when printing anything except for copies and faxes. Printing Language: Select the printing language for the USB interface or the network - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 541
Product Information > Settings Menu List > General Settings Insert Sheets per User: Select On to insert a slip sheet between jobs per sender when printing from a computer. Slip sheets are inserted from the specified paper source. Color Correction: Color Correction: Make settings such as brightness - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 542
Product Information > Settings Menu List > General Settings Quality: Select the print quality. Ink Save Mode: Select On to save ink by reducing the print density. Print Order: Select the print order, from the first page or the last page. Last Page on Top: Starts printing - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 543
Product Information > Settings Menu List > General Settings Height: Set the default font height if the font is scalable and proportional. You can select from 4.00 to 999.75 points, in 0.25 increments. This item may not appear depending on the Font Source or Font Number settings. Symbol Set: Select - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 544
from smearing on your printouts. ❏ Mode1/Mode2/Mode3 Prevent ink from smearing on your printouts. The effect increases in the order of Mode1, Mode2, and Mode3. However, this may lower the print speed. Paper Feeding Assist: Reduces problems that occur when feeding thick paper and envelopes. However - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 545
> General Settings > Network Settings Wi-Fi Setup: Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel. This item is displayed when the optional wireless LAN interface-P1 is installed on the printer. 545 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 546
. Changing the frequency disconnects the connected device. The availability of these channels and use of the product outdoors over these channels varies by location. http://support.epson.net/wifi5ghz/ ❏ Disable Wi-Fi Direct Disables the Wi-Fi Direct function. 546 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 547
report to solve the problem. Advanced: Device Name: Changes the device name to any name within 2 to 53 characters. TCP/IP: Configures the IP settings, if the IP address is static. For automatic configuration, use the IP address assigned by DHCP. To set manually, switch to "Manual" and then enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 548
Network Settings > Standard Wi-Fi Setup: Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel. This item is displayed when the optional wireless LAN interface-P1 is installed on the printer. Router: Wi-Fi Setup - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 549
disconnects the connected device. The availability of these channels and use of the product outdoors over these channels varies by location. http://support.epson.net/wifi5ghz/ ❏ Disable Wi-Fi Direct Disables the Wi-Fi Direct function. ❏ Restore Default Settings Restores the Wi-Fi Direct settings - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 550
report to solve the problem. Advanced: Device Name: Changes the device name to any name within 2 to 53 characters. TCP/IP: Configures the IP settings, if the IP address is static. For automatic configuration, use the IP address assigned by DHCP. To set manually, switch to "Manual" and then enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 551
Product Information > Settings Menu List > General Settings Link Speed & Duplex: Select an appropriate Ethernet speed and duplex setting. If you select a setting other than Auto, make sure the setting corresponds to the settings on the hub you are using. Redirect HTTP to HTTPS: Enables or disables - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 552
: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) When you have - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 553
Product Information > Settings Menu List > General Settings Related Information & "User Settings" on page 553 & "Report Settings" on page 553 & "Basic Settings" on page 554 & "Security Settings" on page 559 & "Send Settings" on page 559 & "Check Fax Connection" on page 560 & "Receive Settings" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 554
recommend selecting Slow(9,600bps) when a communication error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP (VoIP) phone service. 554 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 555
Product Information > Settings Menu List > General Settings ECM: Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise. If this is disabled, you cannot send or receive documents in color. Dial Tone Detection: Detects a dial tone before - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 556
from your telephone company, select the ring pattern to be used for incoming faxes. The distinctive ring service, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line. Each number is assigned different ring pattern - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 557
can upload document data as a file when forwarding faxes by specifying the registered address as a destination. You may not be able to use online services depending on the country and region. Expansion Line Settings: G3-2: The functions for each item are the same as for standard faxing. ❏ Fax Speed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 558
Product Information > Settings Menu List > General Settings G3-3: The functions for each item are the same as for standard faxing. ❏ Fax Speed ❏ ECM ❏ Dial Tone Detection ❏ Dial Mode ❏ Line Type ❏ Your Phone Number ❏ Rings to Answer IP-FAX: The functions for each item are the same as for standard - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 559
contacts list or sent history. Selecting Enter Twice requires the operator to enter the fax number again when the number was manually entered. Selecting Off enables manual entry of the recipient's fax numbers. Broadcasting Restrictions: Selecting On allows only one fax number to be entered as the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 560
Product Information > Settings Menu List > General Settings Quick memory send: The quick memory send feature starts sending the fax when the printer finishes scanning the first page. If you do not enable this feature, the printer starts sending after saving all of the scanned images to memory. By - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 561
Product Information > Settings Menu List > General Settings Note: You cannot display this menu on the Web Config screen. Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax transmission. You can print the check result on A4 size plain paper. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 562
Product Information > Settings Menu List > General Settings Create a folder to save fax data Follow the on-screen message displayed, and create a folder in the memory device to save fax data. Forward: Forwards received faxes to the following destinations. ❏ To another fax machine ❏ To shared folders - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 563
Product Information > Settings Menu List > General Settings Notify on Print: Sends a notification when printing a fax is complete. Notify on Save: Sends a notification when saving a fax to a memory device is complete. Notify on Forward: Sends a notification when forwarding a fax is complete. Related - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 564
Product Information > Settings Menu List > General Settings Subaddress(SUB) perfect match: Subaddress(SUB) perfect match: When the subaddress (SUB) matches perfectly, the received fax is saved and forwarded. Subaddress(SUB): Enter the subaddress (SUB) for the sender. Password(SID) perfect match: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 565
Product Information > Settings Menu List > General Settings Save to Memory Device: Save to Memory Device: Saves received faxes as PDF or TIFF files to an external memory device connected to the printer. Received documents are saved in the printer's memory temporarily before the documents are saved - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 566
Product Information > Settings Menu List > General Settings Print: Prints received faxes. Save/Forward File Format: You can set the file format when saving or forwarding received faxes. PDF Settings: Selecting PDF in Save/Forward File Format enables the settings. Document Open Password: ❏ Password - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 567
Product Information > Settings Menu List > General Settings Selecting Print on Error prints a report only when you save or forward a received fax and an error occurs. Related Information & "Making Saving Settings to Receive Faxes with Specific Conditions" on page 138 & "Making Forwarding Settings to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 568
Product Information > Settings Menu List > General Settings Menu: You can find on the printer's control panel by accessing the following menus in order. Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Note: You cannot print the list from the Web Config screen. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 569
Product Information > Settings Menu List > General Settings Overlapping Width: Data that exceeds this value is printed over. Acting Print: Make print settings when the document size of the received fax is larger than the size of the paper loaded in the printer. Selecting On(Split to pages) splits - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 570
Wizard Note: You cannot display this menu on the Web Config screen. Selecting Fax Setting Wizard makes basic fax settings. Follow the on-screen instructions. Related Information & "Basic Settings" on page 554 & "Making the Printer Ready to Send and Receive Faxes" on page 130 Scan Settings Select the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 571
Product Information > Settings Menu List > General Settings Confirm Recipient: Check destination before scanning. Document Capture Pro: When scanning using the To Computer menu on the control panel, set the operation mode and other settings to match the computer on which Document Capture Pro is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 572
Product Information > Settings Menu List > General Settings Automatic Delete Setting Authority: Select to restrict automatic deletion setting of the stored files to administrators or users. Shared Folder File Management: Automatic File Deletion: Select whether or not to delete the stored files - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 573
Product Information > Settings Menu List > General Settings Access from WebConfig: Set whether to allow users other than the administrator to use the storage by using Web Config from the computer or smart device. System Administration By using this menu, you can maintain the product as a system - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 574
Product Information > Settings Menu List > General Settings You can select the sensitivity from five levels between More B&W and More Color. Documents tend to be scanned in monochrome when selecting it closer to More B&W, and in color when selecting it closer to More Color. Scanner Cleaning - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 575
Product Information > Settings Menu List > General Settings High Speed: Erases all data with a dedicated erase command. Overwrite: Erases all data with a dedicated erase command, and overwrites other data in all areas to erase all data. Triple Overwrite: Erases all data with a dedicated erase - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 576
Product Information > Settings Menu List > General Settings and the printer settings will be restored to their defaults. If this occurs, set the password information again. Audit Log: Select On to record an audit log. Customer Research: Provide usage data: Select Approve to provide product usage - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 577
when an optional ethernet board is installed. You can acquire the firmware version for the optional ethernet board. Maintenance/Service Mode: Select Off to disable Maintenance/Service Mode. Advanced Features: Erase Red Color: Displays the feature name, status, and the license information for this - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 578
. Supply Status Select the menu on the control panel as described below. Settings > Supply Status Displays the approximate level of the ink and service life of the maintenance box. When is displayed, the ink is running low or the maintenance box is nearly full. When need to replace the item as - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 579
adjustment value is large, the inside of the crease may be folded. Pickup roller information: Select this feature to check the maintenance roller service life of the paper cassette. You can also reset the maintenance roller counter. Related Information & "Checking the Clogged Nozzles" on page 422 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 580
Product Information > Settings Menu List > Contacts Manager Fax Log: Prints a transmission report. You can set to print this report automatically using the following menu. Settings > General Settings > Fax Settings > Report Settings > Fax Log Stored Fax Documents: Prints a list of fax documents - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 581
Product Information > Settings Menu List > Authentication System User Settings Select the menus on the control panel as described below. Settings > User Settings Scan to Network Folder/FTP: You can change the default settings in the Scan to Network Folder/FTP menu. "Menu Options for Scanning" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 582
Head Nozzle Placement Ejecting Capacity Without Inner Tray With Inner Tray Weight of Paper* Plain Paper Thick Paper Extra Thick Paper Envelopes Black ink nozzles: 7230 Color ink nozzles: 7230 for each color 500 Sheets(80 g/m2 ), 550 Sheets(64 g/m2) 250 Sheets(80 g/m2), 275 Sheets(64 g/m2) 64 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 583
internal) ❏ 24 bits per pixel external (8 bits per pixel per color external) Grayscale ❏ 10 bits per pixel internal ❏ 8 bits per pixel external Black and white ❏ 10 bits per pixel internal ❏ 1 bits per pixel external LED ADF Specifications ADF Type Available Paper Sizes Auto duplex scanning A3 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 584
Fax Specifications(Fax-capable Printers Only) Fax Type Supported Lines Resolution Monochrome Color Speed Compression Method Monochrome Color Redial*3 Interface Number of Contacts Number of Grouped Contacts Walk-up black and white and color fax capability (ITU-T Super Group 3) Standard - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 585
from the printer) POP before SMTP connection (When scan to mail is used from the printer) When Epson Connect is used When Epson Remote Services is used Collecting user information (Use the contacts from the printer) User authentication when sending email (When activating Epson Open Platform) User - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 586
Product Information > Product Specifications > Interface Specifications Sender (Client) Client computer Use File sending (When FTP printing is used from the printer) Destination (Server) Printer Discover the printer from an application such as EpsonNet Config, printer driver, and scanner driver. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 587
IPv4, IPv6 Network Scanning Epson Scan 2 Event Manager Epson Connect (Scan to Cloud) AirPrint (Scan) IPv4, IPv6 IPv4 IPv4 IPv4, IPv6 Supported ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Remarks Windows Vista or later - Digital camera - iOS 5 or later, Mac OS X Mavericks (10.9.5) or later* - OS X Mavericks (10.9.5) or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 588
Fax Send a fax Receive a fax AirPrint (Faxout) IPv4 IPv4 IPv4, IPv6 * We recommend using the latest version of iOS or Mac OS. Supported ✓ ✓ ✓ Remarks OS X Mavericks (10.9.5) or later* Security Protocol IEEE802.1X* IPsec/IP Filtering SSL/TLS SMTPS (STARTTLS, SSL/TLS) SNMPv3 HTTPS Server - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 589
Route (When Using an Additional Network)" on page 60 - - "Making IP Fax Features Available" on page 168 - "Printing Using a Cloud Service" on page 265 - "Application for Updating Software and Firmware (Epson Software Updater)" on page 532 - "Application for Updating Software and Firmware - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 590
network. PostScript Level 3 Compatibility The PostScript used on this printer is compatible with PostScript Level 3. Supported Third Party Services Services AirPrint Print Supported ✓ Scan ✓ Fax ✓ Universal Print (Microsoft) ✓ Remarks iOS 5 or later/OS X Mavericks (10.9.5) or later OS - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 591
rule for Camera File system. *2 Photo data stored on digital cameras with a built-in memory is not supported. *3 Up to 999 files can be displayed at a time. (If the number of files exceeds 999, : 1336 mm (52.6 in.) Approx. 99.4 kg (219.2 lb) * Without the ink cartridges and the power cord. 591 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 592
Power off: Approx. 0.1 W Maximum Power Consumption: Approx. 190 W AM-C4000 Series Standalone copying: Approx. 110 W (ISO/IEC24712) Ready mode: Approx Power off: Approx. 0.1 W Maximum Power Consumption: Approx. 190 W AM-C4000 Series Standalone copying: Approx. 110 W (ISO/IEC24712) Ready mode: Approx - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 593
❏ A flat, stable surface that can support the weight of the printer ❏ Locations that do not block or cover the vents and openings in the printer ❏ Locations where you can load paper and remove paper easily ❏ Locations that meet the conditions in the "Environmental Specifications" in this manual 593 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 594
Product Information > Product Specifications > Installation Location and Space c Important: Do not place the printer in the following locations; otherwise a malfunction may occur. ❏ Subject to direct sunlight ❏ Subject to rapid changes in temperature and humidity ❏ Subject to fire ❏ Subject to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 595
Product Information > Product Specifications > Installation Location and Space A 1065mm B 1238mm C 70mm D 435mm E 210mm F 441mm With Staple Finisher Front 595 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 596
Product Information > Product Specifications > Installation Location and Space A B Top 1588mm 518mm A 2076mm 596 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 597
Product Information > Product Specifications > Installation Location and Space B 1260mm C 110mm D 210mm E 456mm With Inner Finisher Front A B Top 1588mm 518mm 597 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 598
, Windows 11 or later Windows Server 2008 or later ❏ Mac OS Mac OS X 10.9.5 or later, macOS 11 or later Note: ❏ Mac OS may not support some applications and features. ❏ The UNIX File System (UFS) for Mac OS is not - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 599
Product Information > Product Specifications > Font Specifications ❏ Epson Barcode Font Available Fonts for PostScript Font Name Nimbus Mono Letter Gothic Nimbus Mono PS Nimbus Roman No4 URW Classico URW Coronet URW Clarendon Condensed URW Classic Sans URW Classic Sans Condensed Antique Olive - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 600
Product Information > Product Specifications > Font Specifications Available Fonts for PCL (URW) Scalable Font Font Name Family Nimbus Mono Letter Gothic Nimbus Mono PS Nimbus Roman No4 URW Classico URW Coronet URW Clarendon Condensed URW Classic Sans URW Classic Sans Condensed Antique Olive - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 601
Product Information > Product Specifications > Font Specifications Font Name URW David URW Narkis URW Miryam URW Koufi URW Naskh URW Ryadh Family Medium, Bold Medium, Bold Medium, Bold, Italic Medium, Bold Medium, Bold Medium, Bold HP Equivalent HP David HP Narkis HP Miryam Koufi Naskh Ryadh - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 602
Product Information > Product Specifications > Font Specifications List of Symbol Sets for PCL 5 Symbol Set Name Norweg1 Roman Extension Italian ECM94-1 Swedis2 ANSI ASCII UK French2 German Legal 8859-2 ISO Spanish ISO 8859/4 Latin 4 Roman-9 PsMath 8859-9 ISO WiTurkish MsPublishin VeMath 8859- - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 603
Product Information > Product Specifications > Font Specifications Symbol Set Name PsText IBM-US IBM-DN McText PcMultiling VeInternati PcEur858 VeUS PiFont PcE.Europe Unicode 3.0 WiBALT WiAnsi PcBlt775 Pc866Cyr Greek8 WinGrk WinCyr Pc851Grk ISOCyr Pc8Grk ISOGrk Pc866Ukr Hebrew7 8859-8 ISO Hebrew8 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 604
standards. Printing with Epson BarCode Fonts Follow the steps below to create and print bar codes using Epson BarCode Fonts. The application featured in these instructions is Microsoft WordPad in Windows 10. The actual procedure may differ slightly when printing from other applications. 604 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 605
Product Information > Product Specifications > Font Specifications 1. Open a document in your application and enter the characters you want to convert into a bar code. 2. Select the characters, then select the Epson BarCode font you want to use, and the font size. Note: You cannot use font sizes - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 606
and formatting bar code characters: ❏ Do not apply shading or special character formatting, such as bold, italic, or underline. ❏ Print bar codes in black and white only. ❏ When rotating characters, only specify rotation angles of 90˚, 180˚, and 270˚. ❏ Turn off all automatic character and word - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 607
Product Information > Product Specifications > Font Specifications Epson BarCode Fonts specifications This section contains details on the character input specifications for each Epson BarCode Font. EPSON EAN-8 ❏ EAN-8 is an eight-digit abbreviated version of the EAN bar code standard. ❏ Because - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 608
UPC-A ❏ UPC-A is the standard bar code specified by the American Universal Product Code (UPC Symbol Specification Manual). ❏ Only regular UPC codes are supported. Supplementary codes are not supported. Character type Number of characters Font size Numbers (0 to 9) 11 characters 60 pt to 96 pt - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 609
Product Information > Product Specifications > Font Specifications The following codes are inserted automatically and need not be input by hand: ❏ Left/Right margin ❏ Left/Right guard bar ❏ Check digit ❏ OCR-B ❏ The numeral "0" Print sample EPSON UPC-E EPSON Code39 ❏ Four Code39 fonts are available - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 610
Product Information > Product Specifications > Font Specifications EPSON Code128 ❏ Code128 fonts support code sets A, B, and C. When the code set of a line of characters is changed in the middle of the line, a conversion code is automatically inserted. ❏ The - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 611
Product Information > Product Specifications > Font Specifications Number of characters Font size No limit When OCR-B is not used: 26 pt to 96 pt. Recommended sizes are 26 pt, 52 pt and 78 pt. When OCR-B is used: 36 pt to 96 pt. Recommended sizes are 36 pt and 72 pt. The following codes are - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 612
of a line of characters is changed in the middle of the line, a conversion code is automatically inserted. ❏ The following 4 kinds of the properties are supported as the Application Identifier (AI). 01: Global traded item number 10: Batch / Lot number 17: Expiry date 30: Quantity ❏ The height of the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 613
Maximum number of saved jobs* 90GB 1 0 to 199 No limitation 3,000 files 15,000 pages Printing: 100 Sending by e-mail, Saving in the folder, cloud service: 10 *:The number of jobs that can be executed before the first job finishes. Note: You may not be able to save new files after - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 614
Product Information > Option Specifications > Staple Finisher Specifications Available Paper Sizes Ejecting Capacity A5( ), A4( , ), A3( ), B6( ), B5( , ), B4( ), Half Letter( ), Executive( ), 16K( , ), Indian-Legal( ), Letter( , ), 8.5×13 in.( ), Legal( ), 8K( ), US B( ), 12×18 in.( ), Envlope # - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 615
Product Information > Option Specifications > Staple Finisher Specifications Shift Ejecting *6 Staple Saddle stitch *8 Half fold*8 Tri fold*8 Tray Available Paper Sizes Tray Available Paper Sizes Staple Position Amount of Available Paper Tray Available Paper Sizes Amount of Available Paper Tray - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 616
main unit face-down output tray When the staple finisher is installed, the following paper sizes can be ejected to the face-down output tray. Supported Paper Size: A6( ), A5( ), A4( ), B6( ), B5( ), Half Letter( ), 16K( ), Letter( ), User-defined size (width: 55.0 to 297.0, length: 140.0 to 256.9 mm - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 617
Product Information > Option Specifications > Inner Finisher Specifications Paper Type Available Paper Sizes Ejecting Capacity Shift Ejecting *2 Staple Punch*4 Power Supply Rating Maximum Power Consumption Dimensions Same as the paper that can be set in the main body "Available Paper and - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 618
and 1 back cover). *3: B5( ), 16K( ) is not suported. *4: When the punch unit (option) is installed. *5: 3 holes / 4 holes are not supported. *6: 4 holes are not supported. Super G3/G3 Multi Fax Board Specifications Possible number of expansions 2 (3 in total with standard) Others are the same - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 619
Product Information > Option Specifications > Wireless LAN Interface Specifications Available Number of Settings Power Supply Rating Maximum Power Consumption Dimensions Weight Approx. 3000 sheets for 80 g/m2 paper DC 24 V 18 W Width: 351 mm (13.8 in.) Depth: 585 mm (23.0 in.) Height: 465 mm (18.3 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 620
10/11/12/13 Infrastructure, Wi-Fi Direct (Simple AP)*2*3 WEP (64/128bit), WPA2-PSK (AES)*5, WPA3-SAE (AES), WPA2/WPA3-Enterprise *1 Only available for the HT20 *2 Not supported for IEEE 802.11b *3 Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously. *4 Wi-Fi - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 621
Product Information > Regulatory Information > Standards and Approvals Immediately after installing the additional HDD, "Preparing for mirroring" is displayed at the bottom right of the control panel. You can use the printer while it is displayed, but we recommend that you wait until it disappears. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 622
shall not be set up to make automatic calls to the Telecom '111' Emergency Service. ZICTA Type Approval for Users in Zambia See the following website to check the information for ZICTA Type Approval. https://support.epson.net/zicta/ German Blue Angel See the following website to check whether or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 623
Product Information > Regulatory Information > Restrictions on Copying ❏ Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law. Responsible use of copyrighted materials: Printers can be misused by improperly - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 624
Administrator Information Managing the Printer 625 Product Security Settings 645 Network Security Settings 655 Using Epson Open Platform 694 Epson Remote Services Information 696 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 625
can check the following information of the operating printer from Status by using Web Config. ❏ Product Status Check the status, cloud service, product number, MAC address, etc. If you have registered information in Administrator Name/Contact Information on the Device Management tab, administrator - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 626
, enter the new Device Name in the text box. Enter the Location of the device. Select the IP Address setting method from Auto or Manual. If you select Manual, you will need to enter the IP address, subnet mask, and so on. You can specify whether or not to enable Set using - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 627
network interface address to DNS. Enable if you want to register the host name and domain name with the DNS server through a DHCP server that supports dynamic DNS. If you select Enable, you will need to set the host name and domain name. Proxy Server Setting You can specify whether or - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 628
You can specify whether or not to enable IEEE802.11k/v. For models that support Wi-Fi, this item is displayed when the Wireless LAN Interface is installed Fi Direct status, click Wi-Fi Direct tab. Note: For models that support Wi-Fi, this item is displayed when the Wireless LAN Interface is installed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 629
Administrator Password" on page 20 Configuring Wi-Fi Direct Settings You can check or configure the Wi-Fi Direct Settings. Note: For models that support Wi-Fi, this item is displayed when the Wireless LAN Interface is installed. 1. Enter the printer's IP address into a browser to access Web Config - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 630
. ❏ Frequency Range Select the frequency range to be used in Wi-Fi Direct. ❏ IP Address Select the IP Address setting method from Auto or Manual. 5. Click Next. A confirmation message is displayed. Note: To reset the Wi-Fi Direct settings, click the Restore Default Settings button. 6. Click OK. The - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 631
Administrator Information > Managing the Printer > Configuring Email Notifications When Events Occur ❏ The same contents cannot be set on left and right. ❏ When the number of characters in Location exceeds 32 bytes, characters exceeding 32 bytes are omitted. 5. Enter the email address for sending - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 632
Administrator Information > Managing the Printer > Setting the Control Panel Items for Email Notification Items Ink cartridge(s) to be replaced Ink low Maintenance box: end of service life Maintenance box: nearing end Administrator password changed Paper out Paper Low Printing stopped Printer - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 633
Administrator Information > Managing the Printer > Controlling the Panel Operation ❏ Panel Lock If you select ON, you cannot select items that require the administrator's authority. To select them, log in to the printer as the administrator. ❏ Operation Timeout If you select ON, you go to the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 634
Administrator Information > Managing the Printer > Controlling the Panel Operation Lock Setting items other than those in the Settings menu Besides the Settings menu, Lock Setting applied to the following items in the Presets menu. ❏ Add New ❏ (Delete) ❏ Sort ❏ Add Shortcut on Home Screen Related - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 635
Administrator Information > Managing the Printer > Power Saving Settings During Inactivity ❏ Access to Recent of Scan to Email : Scan > To Email > Recipient Control the display of the history for the scan to mail function. Select On to display the history. ❏ Access to Show Sent History of Scan to - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 636
Administrator Information > Managing the Printer > Setting the Sound 5. Set up the following items as necessary. ❏ Sleep Timer Enter the time to switch power saving mode when inactivity occurs. Note: You can also set up from the printer's control panel. Settings > General Settings > Basic Settings > - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 637
Administrator Information > Managing the Printer > Settings to Erase HDD Data 3. Select in the following order. Device Management tab > Sound 4. Set up the following items as necessary. ❏ Normal Mode Set the sound when the printer is set to Normal Mode. ❏ Quiet Mode Set the sound when the printer is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 638
Administrator Information > Managing the Printer > Backing Up and Importing Printer Settings Making Settings for Sequential Deletion Note: You can also make settings from the device's control panel. 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 639
Administrator Information > Managing the Printer > Backing Up and Importing Printer Settings You can check the IP address of the printer from the following menu. Settings > General Settings > Network Settings > (Standard or Additional) > Network Status > Wired LAN/Wi-Fi Status 2. Enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 640
start searching for available updates. 4. If a message is displayed on the LCD screen informing you that a firmware update is available, follow the onscreen instructions to start the update. c Important: ❏ Do not turn off or unplug the printer until the update is complete; otherwise, the printer may - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 641
. Device Management tab > Firmware Update 4. Click Start, and then follow the on-screen instructions. The firmware confirmation starts, and the firmware information is displayed if the updated firmware exists. multiple devices' firmware. See the Epson Device Admin guide or help for more details. 641 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 642
exe file. Epson Firmware Updater starts. 4. Follow the on-screen instructions. Synchronizing the Date and Time with Time Server When synchronizing with the . When using the CA certificate or Kerberos authentication, time-related trouble can be prevented by synchronizing with the time server. 1. Enter - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 643
Administrator Information > Managing the Printer > Manageing your Contacts Related Information & "Default Value of the Administrator Password" on page 20 Clearing Internal Memory Data You can delete the printer's internal memory data, such as downloaded fonts and macros for PCL printing, or jobs for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 644
Administrator Information > Managing the Printer > Restore Default Settings 7. Click OK. 8. Follow the on-screen instructions. Related Information & "Default Value of the Administrator Password" on page 20 Controlling the Power Supply to the Printer Using Web Config You can turn off - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 645
Information > Product Security Settings > Restricting Available Features 5. Click Execute. Follow the on-screen instructions. Related Information & "Default Value of the Administrator Password" on page 20 Editing the or scan. For details of the driver settings, see the driver's help or manual. 645 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 646
Administrator Information > Product Security Settings > Restricting Available Features Creating the User Account Create the user account for access control. 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 647
Administrator Information > Product Security Settings > Restricting Available Features 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP address of the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 648
Administrator Information > Product Security Settings > Restricting USB Connections and Use of External M... Enabling Access Control When enabling access control, only the registered user will be able to use the printer. Note: When Access Control Settings is enabled, you need to notify the user of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 649
Administrator Information > Product Security Settings > Making Settings for Password Encryption 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP address of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 650
Administrator Information > Product Security Settings > Making Settings for Password Encryption c Important: If the TPM chip fails and the encryption key cannot be used, you cannot restore the confidential information in the printer and use the printer. Therefore, make sure to back up your - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 651
Administrator Information > Product Security Settings > Using the Audit Log Feature 1. Press the P button to turn on the printer. The printer's control panel displays a message that the TPM has been replaced. 2. Select Restore from Backup. When the administrator password has been set, enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 652
Administrator Information > Product Security Settings > Restricting Access from Applications Setting a Password Policy You can increase password strength by limiting the character type and number of characters in your password. 1. Enter the printer's IP address into a browser to access Web Config. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 653
Administrator Information > Product Security Settings > Changing the Administrator Password Using Web ... 3. Select in the following order. Product Security tab > Application 4. Clear the checkboxes for the applications you want to restrict. 5. Click OK. To cancel the restriction in the future, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 654
Administrator Information > Product Security Settings > Configuring Domain Restrictions 2. Enter the administrator password to log in as an administrator. 3. Select in the following order. Product Security tab > Change Administrator Password 4. Enter the current password in Current password. 5. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 655
Administrator Information > Network Security Settings > Controlling Using Protocols Settings > General Settings > Network Settings > (Standard) > Network Status > Wired LAN/Wi-Fi Status 2. Enter the administrator password to log in as an administrator. 3. Select in the following order. Product - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 656
Administrator Information > Network Security Settings > Controlling Using Protocols 6. Click OK. The settings are applied to the printer. Related Information & "Default Value of the Administrator Password" on page 20 & "Protocols you can Enable or Disable" on page 656 & "Protocol Setting Items" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 657
LLMNR Settings Setting value and Description Select this to search for or use devices through Bonjour. Displays the Bonjour name. Displays the Bonjour service name. Displays the Bonjour location name. Select the top priority protocol for Bonjour print. Set whether to use Wide-Area Bonjour. Setting - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 658
enabled, you will be able to print over the Internet. It is also displayed when searching for devices on the network. Only printers that support IPP are displayed. Select Allowed to allow the printer to communicate without any security measures (IPP). Enter the timeout value for IPP printing between - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 659
printer name. Displays the IPP printer name. Displays the IPP location. Setting value and Description Select to enable FTP printing. Only printers that support FTP printing are displayed. Enter the timeout value for FTP communication between 0 to 3,600 seconds. If you do not want to timeout, enter - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 660
Administrator Information > Network Security Settings > Using a Digital Certificate Items Encryption Settings Algorithm Password Confirm Password Context Name Setting value and Description Select an algorithm for an encryption for SNMPv3. Enter the password for an encryption for SNMPv3. Enter - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 661
a CA-signed certificate, for example in a network environment that does not have an external connection (Internet connection), such as an enterprise network. However, it is recommended to use a CA-signed certificate when using external connections because a self-signed certificate is low-security - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 662
Administrator Information > Network Security Settings > Using a Digital Certificate Whatever you choose, you can obtain the same certificate and use it in common. 5. Click Generate of CSR. A CSR creating page is opened. 6. Enter a value for each item. Note: Available key length and abbreviations - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 663
Administrator Information > Network Security Settings > Using a Digital Certificate Items Common Name Organization/ Organizational Unit/ Locality/ State/Province Country Sender's Email Address Settings and Explanation You can enter between 1 and 128 characters. If this is an IP address, it should - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 664
Administrator Information > Network Security Settings > Using a Digital Certificate 4. Select one of the following. ❏ SSL/TLS > Certificate ❏ IPsec/IP Filtering > Client Certificate ❏ IEEE802.1X > Client Certificate ❏ S/MIME > Client Certificate 5. Click Import. A certificate importing page is - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 665
Administrator Information > Network Security Settings > Using a Digital Certificate CA-signed Certificate Importing Setting Items Items Server Certificate or Client Certificate Private Key Password CA Certificate 1 CA Certificate 2 Settings and Explanation Select a certificate's format. For SSL/ - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 666
Administrator Information > Network Security Settings > Using a Digital Certificate 5. Click Delete for CA-signed Certificate or Client Certificate. 6. Confirm that you want to delete the certificate in the message displayed. Related Information & "Default Value of the Administrator Password" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 667
Administrator Information > Network Security Settings > Using a Digital Certificate Related Information & "Default Value of the Administrator Password" on page 20 & "Deleting a Self-signed Certificate for S/MIME" on page 667 & "Configuring S/MIME Basic Settings" on page 685 Deleting a Self-signed - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 668
communication path between computers. Do this if you want to prevent remote and unauthorized access. Configuring Basic SSL/TLS Settings If the printer supports the HTTPS server feature, you can use an SSL/TLS communication to encrypt communications. You can configure and manage the printer using Web - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 669
Administrator Information > Network Security Settings > SSL/TLS Communication with the Printer You can check the IP address of the printer from the following menu. Settings > General Settings > Network Settings > (Standard or Additional) > Network Status > Wired LAN/Wi-Fi Status 2. Enter the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 670
About IPsec/IP Filtering You can filter traffic based on IP addresses, services, and port by using IPsec/IP Filtering function. By combining of that run Windows Vista or later or Windows Server 2008 or later support IPsec. Configuring Default Policy To filter traffic, configure the default policy. - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 671
Administrator Information > Network Security Settings > Encrypted Communication Using IPsec/IP Filtering 4. Enter a value for each item. 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Related Information & "Default Value of the Administrator Password" on - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 672
Administrator Information > Network Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected to. ❏ IKEv1 The following items are displayed when you select IKEv1 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 673
Administrator Information > Network Security Settings > Encrypted Communication Using IPsec/IP Filtering Items Remote Settings and Explanation Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 674
Administrator Information > Network Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 675
address is assigned automatically (e.g. assigned by DHCP), the connection may be unavailable. Configure a static IP address. Method of Choosing Port Select a method to specify ports. ❏ Service Name If you select Service Name for Method of Choosing Port, select an option. 675 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 676
Administrator Information > Network Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ Transport Protocol If you select Port Number for Method of Choosing Port, you need to configure an encapsulation mode. Items Any Protocol TCP UDP ICMPv4 Settings and Explanation Select this - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 677
Administrator Information > Network Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Local Remote Settings and Explanation Authentication Method If you select IPsec for Access Control, - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 678
. Related Information & "Configuring Group Policy" on page 674 & "Combination of Local Address(Printer) and Remote Address(Host) on Group Policy" on page 679 & "References of Service Name on Group Policy" on page 679 678 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 679
number - Any port Any port Any port Any port Any port 5357 Any port Any port 2968 Any port Any port Features controlled All services Searching for a printer from applications such as Epson Device Admin, a printer driver and the a scanner driver Acquiring and configuring of MIB from applications - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 680
) TCP CIFS (Remote) TCP NetBIOS Name UDP Service (Local) NetBIOS UDP Datagram Service (Local) NetBIOS Session TCP Service (Local) NetBIOS Name UDP Service (Remote) NetBIOS UDP Datagram Service (Remote) NetBIOS Session TCP Service (Remote) HTTP (Local) TCP HTTPS (Local) TCP - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 681
Enable this Group Policy: Check the box. ❏ Access Control: Permit Access ❏ Remote Address(Host): IP address of a client ❏ Method of Choosing Port: Service Name ❏ Service Name: Check the box of ENPC, SNMP, HTTP (Local), HTTPS (Local) and RAW (Port9100). Note: To avoid receiving HTTP (Local) and HTTPS - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 682
can use it on the network connected to a RADIUS server, a LAN switch with authentication function, or an access point. TLS version 1.3 does not support this function. 1. Enter the printer's IP address into a browser to access Web Config. Enter the IP address of the network (standard/additional) you - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 683
(Wired LAN Only) You can set certificate validation regardless of the authentication method. Import the certificate in CA Certificate. This item only supports wired LAN connections. A CA Certificate is required to connect to a Wi-Fi network with IEEE8802.1X. Anonymous Name If you select PEAP - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 684
Administrator Information > Network Security Settings > Connecting the Printer to an IEEE802.1X Network Related Information & "Configuring an IEEE802.1X Network" on page 682 Configuring a Certificate for IEEE802.1X Configure the Client Certificate for IEEE802.1X. When you set it, you can use EAP- - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 685
there are the following errors in the printer settings. ❏ If EAP Type is EAP-TLS or PEAP-TLS, client certificate is incorrect or has certain problems. ❏ If EAP Type is EAP-TTLS or PEAP/MSCHAPv2, user ID or password is not correct. Related Information & "Print Status Sheet:" on page 547 S/MIME - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 686
Administrator Information > Network Security Settings > S/MIME Settings 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Related Information & "Default Value of the Administrator Password" on page 20 S/MIME Setting Items Mail Encryption ❏ To use email - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 687
Administrator Information > Network Security Settings > S/MIME Settings Box to Email Fax to Email Algorithm Items Settings and Explanation Configure the digital signature attachment to the email when using Box to Email. If you select Select at runtime, you can select whether or not to add the - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 688
a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server. In this case, restore the security settings in order to make settings for the device again or to allow you - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 689
IP Filtering ❏ Disable IEEE802.1X 4. Select Start Setup on the confirmation screen. Problems Using Network Security Features Forgot a Pre-shared Key Re-configure a pre-shared key that the printer or the computer does not support. The printer supports the following algorithms. Check the settings of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 690
Administrator Information > Network Security Settings > Network Security Issues Security Methods AH authentication algorithm *available for IKEv2 only Algorithms SHA-1, SHA-256, SHA-384, SHA-512, MD5 Related Information & "Encrypted Communication Using IPsec/IP Filtering" on page 670 Cannot - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 691
panel. Connect the printer and a computer, and then configure IEEE802.1X again. Related Information & "Configuring an IEEE802.1X Network" on page 682 Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 692
Administrator Information > Network Security Settings > Network Security Issues Cannot Update a Self-Signed Certificate The Common Name has not been entered. Common Name must be entered. Unsupported characters have been entered to Common Name. Enter between 1 and 128 characters of either IPv4, IPv6 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 693
Administrator Information > Network Security Settings > Network Security Issues Messages Cause/What to do Invalid value below. Cause: Unsupported characters are contained in the file path and/or password. What to do: Make sure that the characters are entered correctly for the item. Invalid date - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 694
Administrator Information > Using Epson Open Platform > Epson Open Platform Overview Messages Private key is required. Setup failed. Cause/What to do Cause: There is no paired private key with the certificate. What to do: ❏ If the certificate is the PEM/DER format and it is obtained from a CSR - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 695
the authentication system. ❏ Product Key or License Key Enter the product key obtained from the dedicated Web site. See the Epson Open Platform manual for details such as how to obtain the product key. 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Related - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 696
Information Epson Remote Services is a service that periodically collects printer information over the Internet. This can be used to predict when consumables and replacement parts need to be replaced or replenished, and to quickly resolve any errors or problems. Contact your sales representative - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 697
Where to Get Help Technical Support Web Site 698 Contacting Epson Support 698 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 698
Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals, contact Epson support services for assistance. The following Epson support list is based on the country of sale. Some products may not be sold - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 699
high level of customer service. In addition to your product manuals, we provide the following Epson contact points, new product information and technical support (email). Epson Helpdesk Phone: 1300-361-054 help solve the problem. This information includes your Epson product manuals, type of - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 700
800-120-5564 Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problem troubleshooting ❏ Enquiries on repair service and warranty Help for Users in Thailand Contacts for information, support, and services are: 700 - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 701
over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Epson Service Center 27 Yen Lang, Trung Liet Ward, Dong Da District, Ha Noi City - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 702
-2827-4383 Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web http://www.epson.com.my ❏ ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair services and warranty Epson Malaysia Sdn Bhd (Head Office) Phone: - Epson WorkForce Enterprise AM-C4000 | Users Guide - Page 703
for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line: +632
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 |
 |
User's Guide
Printing
Copying
Scanning
Faxing (Fax-Capable Printers Only)
Maintaining the Printer
Solving Problems
NPD7005-00 EN