Epson WorkForce Enterprise WF-C21000 Users Guide
Epson WorkForce Enterprise WF-C21000 Manual
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- Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 1
WF-C20600/WF-C20750/WF-C21000 User's Guide - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 2
- Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 3
Contents WF-C20600/WF-C20750/WF-C21000 User's Guide 15 Product Basics ...16 Product Parts Locations ...16 Product Parts - Connect Solutions for Smartphones, Tablets, and More 44 Setting Up Epson Connect Services 45 Using Epson Email Print ...46 Using the Epson iPrint Mobile App 47 Using Epson Remote - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 4
Using Epson Scan to Cloud...48 Android Printing Using the Epson Print Enabler 49 Using Fire OS Printing ...49 Using the Mopria Print Service ...50 Using Windows 10 Mobile Printing ...50 Using Epson Print and Scan App with Windows Tablets 51 Wi-Fi or Wired Networking...52 Network Security - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 5
Loading Paper ...86 Loading Paper in the Cassettes and Paper Tray 86 Using the Optional Paper Cassette Lock 91 Paper Loading Capacity ...92 Double-sided Printing Capacity ...97 Compatible Epson Papers (U.S. and Canada 99 Compatible Epson Papers (Latin America 100 Paper or Media Type Settings - - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 6
Custom Color Correction Options - Windows 135 Image Options and Additional Settings - Windows 136 Header/Footer Settings - Windows 137 Selecting a Printing Preset - Windows 138 Selecting Extended Settings - Windows 139 Extended Settings - Windows 140 Printing Your Document or Photo - Windows - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 7
Selecting Default Print Settings - Epson Universal Print Driver - Windows 168 Locking Printer Settings - Epson Universal Print Driver - Windows 170 Epson Universal Print Driver Locked Setting Options 171 Adding Network Printers - Epson Universal Print Driver - Windows 172 Printing with the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 8
Scan Resolution Guidelines ...222 Scanning with Document Capture Pro or Document Capture 223 Scanning with Simple Scan in Document Capture Pro - Windows 223 Scanning with Job Scan in Document Capture Pro - Windows 225 Adding and Assigning Scan Jobs with Document Capture Pro - Windows 226 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 9
Windows 280 Sending Faxes Using the Fax Utility - Mac 283 Receiving Faxes...286 Fax Reception ...286 Receiving Faxes Automatically 287 Receiving Faxes Manually...287 Forwarding Received Faxes...288 Receiving a Fax by Polling ...289 Viewing a Fax on the LCD Screen (Using the Fax Box 290 Checking - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 10
Saving Stored Files to Cloud Services 325 Storage Menu Options ...327 Searching for Folders and Glass...350 Cleaning the Automatic Document Feeder 352 Moving or Transporting Your Product 356 Solving Problems ...357 Viewing the Help Screen ...357 Product Status Messages ...358 Job Status Error - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 11
Unstable 375 Product Does Not Appear in Mac Printer Window 376 Cannot Print Over a Network...376 Cannot Scan Over a Network ...378 Solving Copying Problems ...379 Product Cannot Copy ...379 Product Makes Noise, But Nothing Copies 379 Product Makes Noise When It Sits for a While 380 Solving Copy - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 12
an Image 402 Scanned Image Edges are Cropped 403 Solving Faxing Problems...403 Cannot Send or Receive Faxes 403 Cannot Receive Faxes with an Incorrect Size 408 Received Fax is Not Printed ...408 Solving USB Device Problems ...409 Cannot View or Print from a USB Device 409 Cannot Save Files on - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 13
America 431 Notices ...433 Important Safety Instructions...433 General Product Safety Instructions 433 Ink Cartridge Safety Instructions 436 Wireless Connection Safety Instructions 437 LCD Screen Safety Instructions 437 Telephone Equipment Safety Instructions 438 FCC Compliance Statement...438 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 14
A Note Concerning Responsible Use of Copyrighted Materials 446 Default Delay Times for Power Management for Epson Products 446 Copyright Attribution ...446 14 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 15
WF-C20600/WF-C20750/WF-C21000 User's Guide Welcome to the WF-C20600/WF-C20750/WF-C21000 User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 16
Administrator's Guide. It is recommended that data is erased before disposing or giving away the product. Note: Printing software instructions in this manual are Epson Print Enabler Using Fire OS Printing Using the Mopria Print Service Using Windows 10 Mobile Printing Using Epson Print and Scan App - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 17
number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. 1 Control panel 2 Automatic Document Feeder (ADF) cover (F) 3 ADF edge guides 4 ADF input guide 5 ADF output tray 6 ADF paper stopper 7 Facedown paper eject tray (K) 8 Paper tray edge - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 18
10 Cover (E) 11 Paper cassette 4 (C4) 12 Paper cassette 3 (C3) 13 Paper cassette 2 (C2) 14 Paper cassette 1 (C1) 15 Cover (J) 16 Front cover (L) 17 Ink cartridge cover (A) 1 Document cover 18 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 19
2 Scanner glass 3 External USB interface port 4 Cleaning stick 5 Document holder 6 Maintenance box holder (H) 7 Faceup tray (G) 8 Duplexing unit (D1) 9 Cleaning cloth holder 10 Cleaning cloth Parent topic: Product Parts Locations 19 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 20
Product Parts - Back Certain parts are labeled with a letter and number code. 1 USB port 2 LAN port 3 Optional fax/Ethernet board mounting point 4 AC inlet 20 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 21
Note: If you are using a USB connection, make sure you insert the cable in the correct orientation. With the optional fax boards installed 21 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 22
(800-463-7766) in the U.S. or 800-807-7766 in Canada. Option or part Replacement maintenance box Paper cassette lock Optional paper guide* Staple finisher* Booklet finisher* 2/4 Hole punch kit* 2/3 Hole punch kit* Staple cartridge (side stitch) Staple cartridge (saddle stitch) Optional fax board - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 23
Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting a Password and Locking the Control Panel Setting User Feature Restrictions (Access - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 24
4 data light 5 error light 6 fax reception light Note: If the LCD screen is dark, touch the screen to wake the product from sleep mode. Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 25
screen. Displays the help screen with how-to and troubleshooting topics. Displays the Fax Data Information screen (models instructions, such as loading paper or placing a document. The indicated setting has changed. There is a problem with the indicated setting. Select the icon to resolve the problem - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 26
You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 27
Selecting Your Country or Region Before using your product, select the country or region in which you are using your product. Note: You must have the optional fax board installed to see this setting. If you change the country or region, your fax settings return to their defaults and you must select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 28
settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Fax settings (models . For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 29
You see a screen like this: 3. Select Admin Password. 4. Select Register. 5. Use the displayed keyboard to enter a password and select OK. 6. Enter your password again to confirm and select OK. Note: Keep a copy of your password in a safe place. 7. Select OK. 8. Turn Lock Setting on. When the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 30
Parent topic: Using the Control Panel Related references Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks Setting User Feature Restrictions (Access Control) Entering Characters on the LCD Screen Follow these guidelines to enter characters on the LCD screen for - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 31
Using Presets You can save frequently used copy, fax (models equipped with the optional fax board), and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. If you cannot access or change presets, contact your administrator - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 32
You see a screen like this: 5. Select the settings you want to save and select Save. 32 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 33
You see a screen like this: 6. Select the Name field. 33 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 34
. After you set up feature restrictions, you must enable them using the product's control panel. Note: For more information on administration settings, see the Administrator's Guide. 34 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 35
1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Security Settings > Access Control. You see a screen like this: 3. Select On. 4. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 36
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. You see a screen like this: 3. Select a language. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 37
You see a screen like this: 3. Select Mute to turn off all control panel sounds, then go to step 7. 4. Select Normal Mode or Quiet Mode to adjust control panel sounds. Note: You can also select the 5. Select Button Press. icon on the home screen to adjust sounds. 6. Select to decrease or to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 38
1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Select the - or + icons to decrease or increase the brightness. 4. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 39
You see a screen like this: 3. Set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents. 1. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 40
You see a screen like this: 3. Scroll down and select PC Connection via USB. 4. Select Disable. Note: Select Yes to restart the product. Changes are not enabled until the product is restarted. Parent topic: Using the Control Panel Checking the Print Counter You can check the total number of prints, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 41
Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. Note: Your printer is designed to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 42
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, 10.14.x, or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 43
You see a screen like this: 3. Do one of the following: • Select the - or + icon to decrease or increase the number of minutes. • Select the number of minutes on the LCD screen, select the number of minutes from the onscreen keypad, and select OK. 4. Select OK. 5. Select Wake from Sleep. 6. Select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 44
Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 45
App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 46
a screen like this: 3. Select Register. 4. Follow the instructions on the screen to activate your product's email address. Parent topic Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print address. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 47
web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive. 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 48
to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address and password Scan to Cloud, and select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. Now you are ready to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 49
required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics 49 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 50
: On some Samsung Galaxy devices, Mopria may come preinstalled. 3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary. 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 51
allows you to scan and capture images right to your tablet or to Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners. 1. Connect your Epson product to your wireless network. See the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 52
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 53
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 54
control panel. To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 55
6. Select Wi-Fi Setup Wizard. 7. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the on-screen keyboard to enter your network name. 8. Select the Enter Password field and enter your wireless password using the on-screen keyboard. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 56
11. If setup was unsuccessful, select Print Check Report to print a network setup report, or select Reenter to try again. 12. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 57
1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 58
this: 5. Do one of the following: • For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. Select Next on the LCD screen to verify the product information, then open the Epson iPrint app on your device and select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 59
You should see the number of connected devices (for example, 1/8). 7. Select Close to return to the home screen. The Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product. Parent topic: Wi-Fi Direct Mode Setup Related references Status Icon - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 60
You see a screen like this: 3. Select Router. 4. Select Start Setup. 5. Select Wi-Fi Setup. 6. Select Push Button Setup (WPS). 7. Follow the instructions on the LCD screen to complete WPS setup. 8. Press the home button to exit. You see the icon on the LCD screen and should be - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 61
> Print Status Sheet. You see a screen like this: 3. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 62
You see a screen like this: 3. Select Print Check Report. Note: Select OK to return to the Network Settings menu without printing a report. 4. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 63
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 64
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 65
WPA (TKIP/AES) • WPA2 (TKIP/AES) • WPA3-SAE (AES) • WPA2/WPA3-Enterprise Latin America: Also make sure you are connecting to the 2.4GHz band on your network and report and check your router or access point documentation for instructions. router/access point or contact your network If your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 66
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 67
setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 68
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 69
. You see a screen like this: 3. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 4. Select Proceed to save your settings. 5. Select Close to exit. 6. Select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 70
or other device that is connected to the same network as your product. Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 71
If you see a Select Setup Option screen, select Set up printer for the first time. 9. Continue following the rest of the on-screen instructions. Parent topic: Changing or Updating Network Connections Related tasks Disabling Wi-Fi Features Connecting to a New Wi-Fi Router If you change the wireless - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 72
Network 2.4 GHz and Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 73
You see a screen like this: 3. Select Router > Start Setup > Wi-Fi Setup > Others > Disable Wi-Fi. 4. Select Start Setup to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 73 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 74
and Interface Settings Printing a PCL or PS3 (PostScript) Status Sheet Installing the Epson Universal Print Driver - Windows The Epson Universal Print Driver supports multiple printer languages, such as PCL and ESC/P-R, and can be installed on a Windows computer. Note: Make sure your product is - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 75
3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 76
After the software finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. • If you are installing more than one product, select Add found - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 77
6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 78
(Canada), or epson.com.jm/support (Caribbean) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling Epson - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 79
two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 80
3. Select one of the options shown above, then select the PDL print configuration options you want to use. 4. When you are finished, press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing PDL Print - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 81
PDL Print Configuration Available option settings Auto Paper Ejection Off On 2-Sided Printing Off On PCL Menu Font Source Resident Download Font Number 0 to 65535 Pitch 0.44 to 99.99 cpi Height 4.00 to 999.75 pt Symbol Set Various Form 5 to 128 lines CR Function LF Function CR - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 82
PDL Print Configuration Available option settings Paper Source Assign 4 4K 5S PS Menu Error Sheet Coloration Binary Off On Color Mono Off On PDF Page Size Various sizes Description Makes the paper source select command compatible with HP LaserJet 4 Makes the paper source select command - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 83
You see a screen like this: 3. Select the printing language and interface options for your connection type. 4. When you are finished, press the home button to return to the Home screen. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 84
Option Available settings USB I/F Timeout Setting 0, or 5 to 300 seconds Description Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. If you do not want USB communication to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 85
You see a screen like this: 3. Select PS Font List or PCL Font List. 4. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing 85 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 86
accommodate user-defined paper sizes from to 5.5 × 7.2 inches (139.7 × 182 mm) to 11.7 × 17 inches (297 × 431.8 mm) for double-sided printing. You can view instructions on how to load paper in the cassettes or paper tray on the control panel. 1. Select the icon on the LCD screen. 86 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 87
You see this screen: 2. Select Load paper under the How To options. 87 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 88
You see this screen: 3. Select one of the options. 88 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 89
You see a screen like this: 4. Select How To. 89 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 90
this: 5. Select the icon to scroll through the paper loading instructions. 6. If necessary, select the icon and select the size paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Insert and remove paper cassettes slowly. • Load pre-punched paper with the punched - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 91
• Check the paper package for any additional loading instructions. Caution: Do not use the following papers; they may cause paper jams, smears on the printout, or damage to the printer. • Papers that are wavy - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 92
1. Insert the paper cassette lock into the cassette handle. 2. Press the button on the paper cassette lock to pop out the key. Note: To unlock the paper cassette, insert the key all the way into the lock and pull out the lock. Parent topic: Loading Paper Related references Optional Accessories and - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 93
Paper type Loading capacity Plain paper 550 sheets: Pre-printed paper Letterhead paper Colored paper A5 (5.8 × 8.2 inches [148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches [128 × 182 mm]), B5 (7.2 × 10.1 inches [182 × 257 mm]), B4 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 94
Paper type Loading capacity Plain paper 150 sheets: Pre-printed paper A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches Letterhead paper [148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches Colored paper [128 × 182 mm]), - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 95
Paper type Loading capacity Epson Premium Presentation 20 sheets: Paper Matte A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) 8 × 10 inches (203 × 254 mm) Epson High Quality Ink Jet Paper Epson Presentation Paper Matte 50 sheets: A3 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 96
Paper type Loading capacity Card Stock 5 (67 to 90 lb [251 30 sheets: to 350 g/m2]) A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), B6 (5 × 7.2 inches [128 × 182 mm]), B5 (7.2 × 10.1 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 97
Double-sided Printing Capacity Paper type Plain paper (17 to 24 lb [64 to 90 g/m2]) Auto duplex (paper cassettes) 550 sheets: A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) B4 (13.9 × 9.84 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 98
Paper type Auto duplex (paper cassettes) Plain paper 1 (16 to 20 lb [60 550 sheets: to 75 g/m2]) A4 (8.3 × 11.7 inches [210 × 297 mm]) Plain paper 2 (21 to 24 lb [76 to 90 g/m2]) A3 (11.7 × 16.5 inches [297 × 420 mm]) Pre-printed paper B5 (7.2 × 10.1 inches [182 × 257 mm]) Letterhead paper - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 99
Compatible Epson Papers (U.S. and Canada) You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 100
Parent topic: Loading Paper Compatible Epson Papers (Latin America) You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Paper Type Size Epson Bright White Pro Paper Letter - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 101
For this paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper (25 to 28 lb [91 to 105 g/m2]) Thick paper (29 to 36 lb [106 to 135 g/m2]) Thick paper (37 to 42 lb [136 to 160 g/m2]) Thick paper (43 to 66 lb [161 to 250 g/m2]) Envelopes - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 102
You see a screen like this: 2. Select the paper source you want to select settings for. 102 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 103
You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 5. Select Paper Type. 6. Select the paper type for the paper you loaded. 7. Enable the Prepunched setting if you are using pre-punched paper. 8. To automatically detect the size of paper loaded in the paper source - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 104
Paper type loaded Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to 25 to 28 lb (91 to 105 g/m2) Thick paper up to 29 to 36 lb (106 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 105
Parent topic: Loading Paper Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 106
5. Select the options you want to use. 6. When you are finished, press the home button to exit. Paper Source Settings Options Parent topic: Selecting Default Paper Settings - Administrator Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 107
Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > Universal Print Settings. You see a screen like this: 3. Adjust - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 108
Universal Print Available settings Settings option Top Offset - Left Offset Top Offset in - Back Left Offset in Back Skip Blank Page On Off Rotate Sort On Off Insert Sheets per On User Off Color Correction On Off Description Adjust the top or left margin. Adjust the top or left - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 109
Scanner Glass You can place originals up to this size on the scanner glass: A3 (11.7 × 16.5 inches [297 × 420 mm]). Note: To view animated instructions on how to place originals on the scanner glass, select the help icon and select How To > Place Originals > Scanner Glass. Note: When originals are - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 110
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. 3. Close the document cover gently to keep your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 111
or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them. Note: To view animated instructions on how to place originals in the ADF, select the icon and select How To > Place Originals > ADF. Note: When originals are placed in the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 112
2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first. 112 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 113
Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax (models equipped original. If the document size isn't automatically detected, you need to manually select it. 4. Slide the ADF edge guides against the originals, but not too tightly. 113 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 114
Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original. Readable direction Left direction Parent topic: Placing Originals on the Product Related topics - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 115
Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 116
You see a screen like this: 5. To print more than one copy, press a number key on the product's control panel, or select Copies and use the on-screen keyboard to enter the number of copies. 6. Change any of the displayed settings as necessary. 7. Select Advanced to view and change additional copy - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 117
10. When you are ready to copy, select the Copy icon. Note: To cancel printing, select Cancel on the LCD screen, then select Cancel Copy to confirm. Parent topic: Copying Related references Copying Options Related tasks Using Presets Related topics Placing Originals on the Product Loading Paper - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 118
Copying option Reduce/Enlarge Original Type 2-Sided Multi-Page Available settings Description Auto Automatically sizes the image to fit the paper size you selected. Reduce to Fit Paper Automatically decreases the size of the image by the percentage you select. 100% Displays the conversion - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 119
Copying option Finishing Available settings Collate (Page Order) Description Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. Eject Paper Staple* Select Rotate Sort to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 120
Copying option Available settings Description Book>2Pages Off On Select On to copy two pages of a book onto separate sheets of paper. You can also choose the Scan Order. Continuous Off Scanning On Select On to scan a large quantity of originals placed in the ADF as one job. Image Quality - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 121
Parent topic: Copying 121 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 122
a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and you have the latest product software. Follow the on-screen instructions. Printing with the Standard Epson Printer Software - Windows - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 123
Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Synchronizing Printer Settings for Optional Units - Windows You must sync the printer driver before you can use any optional equipment - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 124
. The product's settings and other information appears in the Current Printer Information area. 4. If you want to select specific options to sync, select Manual Settings and click Settings. Select the options you want to sync and click OK. 5. Click OK. Parent topic: Printing with the Standard Epson - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 125
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 126
5. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting. • To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox. • Select the Fit to Page option to size your image to fit the paper - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 127
Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Related tasks Printing Your Document or Photo - Windows Entering a User ID and Password for Printing Selecting Double- - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 128
Standard For everyday text and image printing. High For photos and graphics with high print quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2- - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 129
You see this window: 129 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 130
to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 131
Selecting Finishing Options - Windows You can select a variety of finishing options for your document or photo on the Finishing tab. 1. To store print jobs in the product's memory, select one of the Job Type options: • Select Normal Print to print jobs without storing them. • Select Confidential - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 132
2. Select the Paper Source and Output Tray options you want to use. 3. Select Separator Sheet if you want to print a blank sheet of paper in between copies or print jobs. Note: You can also adjust this setting from the control panel using the Insert Sheets per User option. 4. Select one of the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 133
Sort Select how to sort print jobs with multiple copies. Staple Select the staple location for printed documents. Punch Select the hole punch location for printed documents. Fold/Saddle Stitch Select binding settings for folded or folded and saddle stitched printed documents. Note: The Staple, Fold/ - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 134
to automatically adjust the sharpness, brightness, contrast, and color saturation for your image. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 135
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 136
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Print Options - Windows Image Options and Additional Settings - - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 137
Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation. Parent topic: Selecting Additional Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 138
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 139
3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 140
You see this window: 5. Select any of the extended settings to customize your print. 6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 141
ink from smearing when you print on envelopes or other thick paper. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 142
Print a document with both single-sided and double-sided pages Prints an entire document that contains both single- and double-sided pages. Print pages upside down Prints pages upside down when printing double-sided. Parent topic: Selecting Extended Settings - Windows Printing Your Document or Photo - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 143
Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 144
You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 145
Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Job Type - Color 2-sided printing Multi-Page Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up Description Lets you select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 146
Setting All Document Settings Options - Description Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 147
5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 148
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right- - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 149
update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Checking for Software Updates 149 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 150
sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 151
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 152
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 153
You see these settings: 9. Select the Paper Source you wish to print from. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 11. Change the Job Type setting if you want to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 154
Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 155
Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Parent topic: - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 156
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 157
of the Two-sided Printing options. 2. Print a test copy of your double-sided document to test the selected settings. 3. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 158
3. Select Color Options from the pop-up menu in the print window. Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 159
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 160
1. Select the Output Tray you want to output your print jobs to. 2. If you are printing multiple copies, select a Sort option. 3. If optional finisher and punch units are installed, you can choose the following options: • Select a Fold/Saddle Stitch option to choose the booklet settings. • Select a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 161
You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Note: Some settings - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 162
Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 163
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 164
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 165
Synchronizing Printer Settings - Epson Universal Print Driver - Windows You may need to synchronize the printer driver with the product if the printer driver does not detect the correct information or settings from the product. Note: You must sync the printer driver before you can use any optional - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 166
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. Note: Select the Only Optional Information checkbox if you only want to enable any optional equipment installed on the product. The product's settings and other information appears in the Current Printer - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 167
Note: The names of settings on the universal print driver screens may vary slightly, depending on the version of the print driver you have installed. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 168
Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 169
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click EPSON Universal Print Driver, and select Printing Preferences. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Printing Preferences. You - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 170
Locking Printer Settings - Epson Universal Print Driver - Windows Administrators can lock some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 171
You see this window: 4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Epson Universal Print Driver Locked Setting Options - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 172
Setting Watermark Options Various text watermarks Add/Delete Settings Header/Footer Off On Settings Reserve Jobs - Color 2-sided printing Multi-Page Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up Description Lets you select the text for the watermark or prohibit watermarks Lets - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 173
1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right- - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 174
3. Click Network printer search. 4. When you see the search results, select Add found printers. You see a screen like this: 5. Select the printer or printers you want to add. 6. Click Add to Printer Folder. The selected printer or printers appear in the lower section of the screen. 7. Select the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 175
Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 176
• Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) • Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) • No. 10 (4.1 × 9.5 inches [105 × 241 mm]) 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 177
4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select the paper type as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the Black & White setting. • To print a color document or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 178
10. Click OK when you are finished. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Paper Source Options - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 179
You see the printer settings window: 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 180
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 181
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 181 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 182
5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 183
9. Select All Pages From or First Page From and select the paper source you want to print from. 10. Select Printer Features from the pop-up menu. You see these settings: 11. Select a MediaType setting. 12. Select any of the following from the pop-up menu as necessary: • Select Layout to adjust a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 184
Printing Your Document or Photo - Mac Cancelling Printing Using the Product Control Panel If you need to cancel printing, select Stop on the LCD screen, then select Job List. Select the job you want to cancel and select Delete, then select Yes to confirm. Parent topic: Printing from a Computer 184 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 185
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning in Epson Scan 2 Scanning with Document Capture Pro or Document Capture Entering a User ID and Password for Scanning Starting a Scan After placing your originals on your product for scanning, start scanning - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 186
2. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place your originals in the ADF. 3. Press the home button, if necessary. 4. Select Scan. You see a screen like this: 5. Select one of the following Scan to options: • Network Folder/FTP saves - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 187
only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions in the links below to complete your scan. Scanning to Email Scanning to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 188
You see a screen like this: 4. Select Email. 188 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 189
You see a screen like this: 5. Do one of the following: • Select an email address from any of the displayed frequent contacts. • Select Keyboard to use the on-screen keyboard to enter the email address for the recipient(s) and select OK. • Select Recipient and choose an email address from the list. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 190
10. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 11. Select the Send icon. Your product scans your original and emails the scanned file. Parent topic: Starting a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 191
You see a screen like this: 4. Select Computer. 191 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 192
You see a screen like this: 5. Select the + icon to choose a computer to scan to, and select it when it appears. Note: The computer you want to scan to must be on the same network as the product or connected to the product with a USB cable. 192 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 193
The Select Job screen appears: 6. Select one of the scan job options. Note: The default scan job is Scan to PDF. Any additional scan job options must be added in Document Capture Pro (Windows) or Document Capture (Mac). 7. Select the Save icon. Document Capture Pro (Windows) or Document Capture (Mac - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 194
Scanning to a Memory Device You can scan an original and save the scanned image to a external USB device connected to your product. 1. Insert an external USB device into the product's USB port. 2. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 195
You see a screen like this: 6. Select the settings as necessary. 7. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 8. Select the Save icon. Your product scans your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 196
1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 2. Press the home button, if necessary. 3. Select Scan. You see a screen like this: 4. Select Storage. 196 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 197
You see a screen like this: 5. Select a folder destination. 6. Select settings as necessary. 7. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 8. Select the Save icon. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 198
Scanning to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning. Note: To scan a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 199
original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Setting Up Epson Connect Services Related topics Placing Originals on the Product 199 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 200
Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows 10 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 201
Note: Not all options or settings may be available, depending on the Scan to option selected. Scan Settings Color Mode File Format Resolution 2-Sided Scan Area Original Type Orientation (Original) Available options Description B&W Select to scan images in black and white Color Select to scan - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 202
Scan Settings Mixed Size Originals Density Remove Background Remove Shadow Remove Punch Holes ADF Continuous Scan Subject Attached File Max Size File Storing File Name Mail Encryption Digital Signature File Storing User Name Available options Off On Varying levels Varying levels Off On Off On Off - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 203
to your product's Contacts list. Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected your product and computer to the same network. Note: If you are - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 204
this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name. After changing the name, restart - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 205
computer's internet browser. Before you begin, print a network status sheet and locate the IP address for your product on the sheet. Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on a computer that is using the same network as your product. 2. Type - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 206
• Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the product and FTP server. • Port Number: For FTP locations, enter the port number. • Certificate Validation: For FTP locations, choose to enable or disable an imported certificate. 8. Click Apply. After a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 207
You see a screen like this: 5. Select Add New. 6. Select Add Contact. 7. Do one of the following: • To create a contact for scanning to fax, select Fax (models with optional fax board installed). • To create a contact for scanning to email, select Email. • To create a location for scanning to a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 208
Select any other fax settings as necessary. • For an email contact, select the Email Address field. Use the on-screen keyboard to enter the address and select OK. • For a network folder or FTP location, select the Communication Mode field and select Network Folder (SMB) or FTP. Then select the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 209
You see a screen like this: 4. Select Network Folder/FTP. 209 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 210
You see a screen like this: 5. Do one of the following: • Choose a saved location on the Destination tab. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Enter Location field, enter the folder location, and select OK. Enter other - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 211
10. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 11. Select the Save icon. Your product scans your original and saves it in the selected location. Parent topic: - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 212
You see an Epson Scan 2 window like this: 212 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 213
must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 214
You see an Epson Scan 2 window like this: 214 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 215
a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 216
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 217
You see this window: 217 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 218
2. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 3. Select the Scanning Side setting if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 219
13. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options. 14. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to modify the file name settings. 15. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 220
Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file. Skip - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 221
6. Select Searchable PDF as the Image Format setting. 7. Select Options from the Image Format list. You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Click - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 222
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs. JPEG (*.jpg) - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 223
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: • You will scan the image at its original size but enlarge it - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 224
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 225
Your product scans the original and the image appears in the Edit Scanned Results window. 7. Review and edit the scanned image as necessary and click Next when you are finished. 8. Select a destination for the scanned image, change any settings as necessary, and click Complete. Note: If you are - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 226
You see a window like this: 4. Select one of the scan jobs (or click Job Settings to create a new scan job). The product scans the loaded original and saves it according to the job settings. 5. Depending on the settings for the scan job you selected, you may be able to view and edit the pages before - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 227
1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 228
You see a window like this: 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder • Index: enable the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 229
You see a screen like this: 8. Select the jobs that you want to assign to the product control panel using any of the pull-down menus. Note: The number of pull-down menus available may vary, depending on your product and any connected options. 9. Click OK, then click Back. You can now use the added - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 230
Note: Settings may vary depending on the software version you are using. Click the Help icon in Document Capture Pro at any time for more information. 1. Load your original in the product. Note: If an optional carrier sheet is included with your product, use it when scanning a folded original or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 231
You see an Epson Scan 2 window like this: 231 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 232
5. Select Double-Sided as the Scanning Side setting. 6. Select the original document size or Auto Detect as the Document Size setting. 7. Select one of the following as the Stitch Images setting: • Top & Bottom: Places the scanned images one above the other. • Left & Right: Places the scanned images - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 233
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this: - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 234
5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox. 7. Select the method you want to use to separate the originals as the Separator setting. Click Separation Settings to specify the settings for the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 235
8. Finish creating the new scan job and click Save. 9. Click Back on the Job Settings screen. Your originals are saved into separate files and folders as specified when the job is run. Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 236
Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon. You see a window like this: Note: If you want to use a scan job that you created instead, select it from the Job list in the Document Capture window, click the Start Job button, and skip the rest of these steps. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 237
6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan. You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 238
11. Depending on the destination you chose, click OK or Send to complete the operation. Adding and Assigning Scan Jobs with Document Capture - Mac Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Adding and Assigning Scan Jobs with - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 239
Entering a User ID and Password for Scanning If you enabled Access Control on your product, a user ID and password may be required to scan. You can enter the user ID and password in Epson Scan 2. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Start - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 240
fax. Once the optional fax board is installed, download and install the Epson Fax Utility software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Note: This product allows you to store names, telephone numbers, and fax data in - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 241
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If more than one optional fax board is installed on your product, you can connect more than one phone cable. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 242
DSL connection 1 Telephone wall jack 2 DSL filter 3 DSL modem 242 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 243
ISDN connection 1 ISDN wall jack 2 Terminal adapter or ISDN router 243 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 244
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 244 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 245
incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related references Optional Accessories and Replacement Parts Cannot Receive Faxes with a Telephone Connected to Your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 246
Related tasks Receiving Faxes Automatically Using the Fax Setup Wizard Setting the Number of Rings to Answer Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 247
the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes and skip to step 9. If you select All, go - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 248
ring service, select Skip and go step 9. Note: Distinctive ring services allows is correct. If you select to receive faxes manually, you need to answer every call and operate screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 249
Note: This setting can be locked by an administrator. If you can't access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings > Basic Settings > Line Type > PBX. You see a screen like this: 3. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 250
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer. You see a screen like this: - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 251
Note: These settings can be locked by an administrator. If you cannot access or change these setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings. You see a screen like this: 3. Select the group of settings - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 252
an outside line. Your Phone Number Select to enter the header information and your phone number for inclusion on outgoing faxes. Fax Header Manual Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Auto Automatically receives and prints - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 253
same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can number of rings. Select All for phones lines that do not use this service. Sets the number of rings before your product receives a fax. If Receive - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 254
Related topics Setting Up Contacts and Contact Groups Send Settings - Fax Set the send options you want to use for outgoing faxes. Setting Auto Rotation Quick memory send Options Off On Off On Batch Send Off On Save Failure Data Off On Wait Time for Next Original Fax Preview Display Time - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 255
Setting Unconditional Save/Forward Conditional Save/Forward Common Settings Print Settings Setting Auto Reduction Split Page Settings Options Description Save to Inbox Saves received faxes in printer's inbox Save to Computer Converts received faxes to PDFs and saves them on a computer connected - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 256
Setting Acting Print Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options Description On(Split to Pages) Select to split large incoming faxes across multiple sheets. On (Reduce to Fit) Select to reduce the size of large received - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 257
Report Settings - Fax Set the options you want for fax reports. Setting Forwarding Report Backup Error Report Fax Log Auto Print Reception Report Attach Fax Image to Report Fax Log Layout Options Print on Error Print Do Not Print On Off Off On(Every 100) On(Time) Print on Error Print Do Not Print - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 258
Setting Options Report Format Simple Detail Fax Log Output Method Print Save to Memory Device Forward Description Prints a simple fax report Prints a fax report that includes error codes Prints fax reports Saves fax reports to an inserted memory device. Select Create a folder to save fax - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 259
Setting Up the Fax Utility - Windows You can set up the FAX Utility for Windows for use with your product. Note: Before using the FAX Utility for Windows, make sure you have set up the fax features on your product using the product control panel. Also first confirm that you can send and receive - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 260
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features 260 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 261
Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing. You can also set up contact groups to send a fax message to multiple contacts. Note: Contacts can be locked by an administrator. If you cannot access or change - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 262
You see a screen like this: 3. Select the Recipient tab. Enter the administrator password, if necessary. 262 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 263
You see a screen like this: 4. Select the icon. 5. Select Add Contact. 263 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 264
You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 265
12. Select OK. Parent topic: Setting Up Contacts and Contact Groups Related tasks Entering Characters on the LCD Screen Editing or Deleting a Contact You can edit or delete any of the contacts on your list. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 266
You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 267
You see a screen like this: 3. Select the Recipient tab. Enter the administrator password, if necessary. 4. Select the icon. 5. Select Add Group. 267 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 268
You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 269
Parent topic: Setting Up Contacts and Contact Groups Related tasks Entering Characters on the LCD Screen Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries. You can also delete the entire contact group. 1. Press the home button, if necessary. 2. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 270
You see a screen like this: Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7. Select the contact you want to add or delete. Each selected contact is highlighted. 8. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 271
Sending Faxes Using the Fax Utility - Windows Sending Faxes Using the Fax Utility - Mac Parent topic: Faxing Sending Faxes from the Product Control Panel See these sections to send faxes using the product's control panel. Sending a Fax Using the Keypad, Contact List, or History Fax Sending Options - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 272
You see a screen like this: Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Select Direct Enter and enter a fax number. Select OK when - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 273
• Select the icon to display the sent fax history. Note: To delete entered recipients, select the Enter Recipient field, select the recipient you want to delete, and select Remove. 5. If you need to change any fax settings, select Fax Settings and select your settings. 6. If you want to preview your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 274
Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Original Size (Glass) Options Various sizes Original Type Color Mode Resolution Density Remove Background - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 275
Setting Direct Send Options Off On Priority Send Off On Send Fax Later Off On Add Sender Information Off Outside of Image Inside of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Select On to send black-and-white - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 276
You see a screen like this: 4. Enter a fax number or select a number from the Frequent, Recipient or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select the Send - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 277
Related references Fax Sending Options Related tasks Selecting the Date and Time Checking Fax Status Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store one scanned document (up to 100 black-and-white pages) and have it sent - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 278
4. Select Polling Send/Board. 5. Select Polling Send. 6. Review the displayed Polling Send Box settings. If you need to make changes, select Settings. Make any necessary changes and select OK. 7. Select Add Document. 8. Review the displayed Fax Settings. Make any necessary changes. 9. Select the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 279
You see a screen that looks like this: 4. Select Menu. 5. Set Store Fax Data to On. 6. Select Close. 7. Select any other fax settings as necessary and select Close. 8. Select the Store icon. Your document is scanned, stored, and briefly previewed. 9. When you are ready to send the document, press - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 280
Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone. If the recipient's phone number and fax number are the same, you can speak to the recipient before sending the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 281
You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 282
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 282 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 283
You see a window like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 284
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 285
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 285 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 286
. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Viewing a Fax on the LCD Screen (Using the Fax Box) Parent topic: Faxing Fax - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 287
faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 288
6. Select the Receive icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 289
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 290
3. Select Menu. 4. Select Extended Fax. 5. Set Polling Receive to On. 6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Fax Box) You can save - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 291
to view. You see the fax displayed on the screen. 8. Select Menu. 9. Select one of the printing or deleting options, and follow the on-screen instructions. 291 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 292
Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only forward or print incoming faxes. Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 293
• To check the history of faxes that have been sent, received, or saved, select Log and select the job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the fax reception light is flashing, received faxes have been temporarily saved to the product's - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 294
Fax Report Options Parent topic: Faxing Related references Report Settings - Fax Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling. Fax Log View or print a report on recent fax - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 295
Using External USB Devices with Your Product Follow the instructions here to work with an external USB device connected to your product. Connecting a USB Device Disconnecting a USB Device Viewing and Printing from the LCD Screen - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 296
• Mac: Drag the removable disk icon for your USB device from the desktop into the trash. Caution: Do not remove a USB device before completing the procedure above or you may lose data from the flash drive. 2. Pull the USB device or cable out of the USB port on the front of the product. Parent topic: - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 297
You see a screen like this: 3. Select JPEG. Note: If you have more than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 298
7. Select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 9999). 8. When you are ready to print, select the Print icon. Note: To cancel printing, select Stop or Cancel on the LCD screen, then select Cancel Print From Memory Device to confirm. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 299
Print settings Finishing Available options Description Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. Quality Fix Photo Fix Red-Eye Date Eject Paper - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 300
Print settings File Storing Available options Setting Folder (Required) File Name File Password User Name Description Select the file storage settings you want to use. * Displayed when the optional finisher unit is installed. Note: Fix Red-Eye makes corrections to printouts, not the original - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 301
You see a screen like this: 3. Select TIFF or PDF. You see a list of the available files. 4. Select the file you want to print. Note: To view information about the file, select the arrow icon at the end of the file name. 5. Do the following as necessary: • To print more than one copy, select Copies - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 302
Print Setting Options - TIFF Mode Print Setting Options - PDF Mode Parent topic: Viewing and Printing from the LCD Screen Print Setting Options - TIFF Mode Select the print settings you want to use when printing a TIFF from a USB device. Note: Not all options or settings may be available, depending - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 303
Print settings Finishing Available options Description Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. Quality Print Order Date File Storing Eject Paper - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 304
Print Setting Options - PDF Mode Select the print settings you want to use when printing a PDF from a USB device. Note: Not all options or settings may be available, depending on the file format. Basic Settings Print settings Recent to old or Old to recent Paper Setting 2-Sided Print Order B&W - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 305
Print settings Finishing Available options Description Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. File Storing Eject Paper Staple* Setting Folder ( - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 306
Parent topic: Using External USB Devices with Your Product Setting Up USB Device Access Before you can access a USB device inserted into the USB port on the front of your product, you may need to enable the access setting. Caution: Remove the USB device before you change this setting or you may lose - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 307
print, email, or transfer them later without using a computer. Follow the instructions here to access and save files to the product's internal hard drive. Storage Files to a Network Folder Saving Stored Files to Cloud Services Storage Menu Options Searching for Folders and Files Deleting Folders - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 308
1 Personal folder 2 Default folder 3 User-created folder 4 User-created folder with password protection Type of folder Default folder User-created folder Description The default folder is Shared Folder. You cannot rename, set a password for, or delete this folder. All users can store files in the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 309
Type of folder Personal folder Description If the product is equipped with user authentication, an administrator can create personal folders for specific users. A personal folder is only displayed if it belongs to the user that is logged in, and only that user can store and access the files. Only - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 310
You see a screen like this: 4. Select the file you want to print. 310 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 311
You see a screen like this: 5. Select Copies and set the number of copies you want to print. 6. Change any print settings as needed. 7. Select the Print icon. Parent topic: Using Your Product's Internal Storage Saving Stored Files to an External USB Device You can save a file in a storage folder to - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 312
You see a screen like this: 3. Select the folder containing the file you want to save to an external USB device and select Open. 312 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 313
You see a screen like this: 4. Select the file. 313 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 314
You see a screen like this: 5. Select Send/Save. 314 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 315
You see a screen like this: 6. Select Storage to Memory Device. 315 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 316
You see a screen like this: 7. Change any save settings as necessary. 8. Select the Save icon. Parent topic: Using Your Product's Internal Storage Related tasks Connecting a USB Device Emailing Stored Files You can email a file saved in a storage folder. Note: Email server settings must be - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 317
You see a screen like this: 3. Select the folder containing the file you want to print and select Open. 317 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 318
You see a screen like this: 4. Select the file. 5. Select Send/Save. 318 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 319
You see a screen like this: 6. Select Storage to Email. 319 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 320
You see a screen like this: 7. Select a contact or select Keyboard to enter the recipient's email address. 8. Set the save settings as necessary. 9. Select the Send icon. Parent topic: Using Your Product's Internal Storage Related tasks Configuring Email Server Settings Saving Stored Files to a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 321
You see a screen like this: 3. Select the folder containing the file you want to print and select Open. 321 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 322
You see a screen like this: 4. Select the file. 5. Select Send/Save. 322 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 323
You see a screen like this: 6. Select Storage to Network Folder/FTP. 323 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 324
You see a screen like this: 7. Select the destination field and specify the destination by entering the folder path in the following format: • SMB: \\host\folder name • FTP: ftp://host name/folder name • FTPS: ftps://host name/folder name • WebDAV (HTTPS): https://host name/folder name • WebDAV ( - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 325
Saving Stored Files to Cloud Services You can save a file saved in a storage folder to a cloud service. Note: Epson Connect services must already be set up. 1. Press the home button, if necessary. 2. Select Storage. You see a screen like this: 3. Select the folder containing the file you - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 326
You see a screen like this: 4. Select the file. 5. Select Send/Save. 326 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 327
Set the save settings as necessary. 9. Select the Save icon. Parent topic: Using Your Product's Internal Storage Related tasks Setting Up Epson Connect Services Storage Menu Options You can select the printing settings you want to use for your stored files. Note: Not all options or settings may be - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 328
Copying option Auto Color B&W Density Paper Setting Reduce/Enlarge Original Type 2-Sided Available settings Description - Copies the document in the detected color of the original - Copies the document in color - Copies the document in black and white Varying levels Adjusts the lightness or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 329
Copying option Multi-Page Available settings Single Page 2-up 4-up Original Size Finishing User-Defined Auto Detect Various sizes Group (Same Pages) Description Copies each page of the original onto an individual sheet Copies multiple page documents onto one sheet. Scroll down and select the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 330
Copying option Available settings Image Quality Various settings Binding Margin Off On Reduce to Fit Off Paper On Remove Shadow Off On Remove Punch Off Holes On ID Card Copy Off On Description Select advanced quality settings such as Saturation and Sharpness Select On to adjust the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 331
You see a screen like this: 3. Do one of the following: • To search for a folder, select the search field and use the on-screen keyboard to enter keywords, then select OK. • To search for a file, select the folder you want to search in and select Open. Select the search field and use the on-screen - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 332
You see a screen like this: 3. Do one of the following: • To delete a folder, select the folder and select Delete. Enter the password, if necessary. Note: Only administrators can delete folders that contain password-protected files. • To delete a file, select the folder that contains the file, then - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 333
Changing the Storage Period of Files You can change the storage period for files before they are deleted from shared folders. By default, files are not deleted automatically. You can also set the file storage period for individual folders by selecting the folder, selecting Settings > Automatic File - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 334
Parent topic: Using Your Product's Internal Storage Restricting Shared Folder Access You can set who has access to shared folders. Note: If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 335
an ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace a cartridge Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 336
Checking Ink Status on the LCD Screen When one of your ink cartridges is low or expended, you see a message on the LCD screen. Select How-to and follow the steps on the LCD screen to replace the ink cartridge. You can also check the status of the ink cartridges and maintenance box from the product - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 337
Related tasks Replacing the Maintenance Box Removing and Installing Ink Cartridges Checking Ink and Maintenance Box Status with Windows You can check your ink cartridge or maintenance box status at any time using a utility on your Windows computer. Note: You can continue printing while the low ink - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 338
You see this window: 2. Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 339
Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac. Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when required. 1. In the Apple menu or the Dock, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 340
3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 341
WF-C20600 Ink color Black Cyan Magenta Yellow Part number T02Q100 T02Q200 T02Q300 T02Q400 WF-C20750 Ink color Black Cyan Magenta Yellow Part number T02S100 T02S200 T02S300 T02S400 WF-C21000 Ink color Black Cyan Magenta Yellow Part number T02Y100 T02Y200 T02Y300 T02Y400 Parent topic: - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 342
Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1. Open the ink cartridge cover. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 343
Note: Do not turn off the product while charging or you will waste ink. Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 344
4. Remove the new maintenance box from its package. Caution: Do not touch the areas shown below on the maintenance box. 5. Insert the new maintenance box and push it all the way in. 6. Close the maintenance box cover (H). 7. Close the front cover (L). The home screen appears and a status message - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 345
the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Maintenance If your printouts become too light, or you see dark or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 346
You see a screen like this: 5. Select the paper cassette you want and select OK. The nozzle pattern prints. 346 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 347
of the following: • If there are no gaps, select OK. • If there are gaps or the pattern is faint, select NG and continue. 8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. Caution: Never turn off the product or open - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 348
Related topics Loading Paper Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 349
6. Select Yes to print a nozzle check pattern and follow the on-screen instructions. If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 350
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Moving or Transporting Your Product Cleaning Your Product To keep your product working at its best, you - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 351
1. Open the document cover. 2. Remove the cleaning cloth from its holder. 3. Use the cleaning cloth to wipe the scanner glass. Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it. Wipe off all remaining liquid after removing the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 352
Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 4. Return the cleaning cloth to its holder when you are finished. 5. Close the document cover. Parent topic: Cleaning and Transporting Your Product Cleaning the Automatic Document Feeder You - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 353
2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth; you may damage the ADF rollers. Note: Wait until the rollers are dry before using the ADF. 3. Close the ADF cover. The lever - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 354
4. Open the document cover. 5. Remove the cleaning cloth from its holder. 354 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 355
6. Clean the small strip of glass. 7. Lift the edge of the document cover as shown and use the cleaning cloth to clean the areas shown. 8. Return the cleaning cloth to its holder when you are finished. 9. Close the document cover. Parent topic: Cleaning and Transporting Your Product 355 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 356
Moving or Transporting Your Product If you need to move or transport your product, contact Epson support or an authorized Epson service provider or technician. Caution: At least four people are required to move the product. Parent topic: Cleaning and Transporting Your Product Related references - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 357
Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Viewing the Help Screen You can view troubleshooting or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 358
Select a Troubleshooting or How To option to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with If the error persists, contact Epson for support. The product may be damaged, but features such as scanning are still - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 359
Contact Epson for support. XX are nearing the end of their service life. Contact Epson for support. XX is at the end of its service life. Replace with optional fax board) The combination of the IP address There is a problem with the network connection to your product. and the subnet mask is - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 360
Config utility. Access the Web Config utility and update the cloud service root certificate. Check that the printer driver is installed on the folder match. If the IP address of the computer is static and is set manually, change the computer name in the network path to the IP address. For example - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 361
updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 362
a lack of available memory. Only one side will print. Reduce the size of the print job. HDD error. The job is canceled. Contact Epson for support. Cannot print because the user name associated with the confidential job does not match. The product's memory is full. You can send pages individually, or - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 363
Code 202 203 204 205 206 207 208 301 401 302 402 303 304 404 305 405 306 Condition/solution The line was disconnected by the recipient's fax machine (models equipped with optional fax board). Wait a moment, then try again. The product cannot detect a dial tone (models equipped with optional fax - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 364
Code 307 311 321 411 421 312 412 313 413 314 315 327 316 317 322 323 331 324 Condition/solution The scanned image size exceeds the maximum limit. Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image. A DNS error has occurred. From the Home screen, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 365
Code 325 326 328 329 330 332 333 334 341 350 422 423 Condition/solution There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image. The destination for scanning was - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 366
saved jobs from the control panel or Web Config. A read/write error has occurred in the product's storage. Contact Epson for support. Parent topic: Solving Problems Related tasks Connecting a Telephone or Answering Machine Viewing a Fax on the LCD Screen (Using the Fax Box) Selecting the Line Type - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 367
the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or , the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 368
Product Control Panel Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them by following the steps outlined in the link below or in the Administrator's Guide. It is recommended that data is erased before disposing or giving away the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 369
to complete. You see a confirmation screen. 4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems 369 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 370
the power cord, plug the power cord back in, then turn your product on and off again using the power button. Parent topic: Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install the ink - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 371
Related concepts Uninstall Your Product Software Related references Mac System Requirements Windows System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 372
trouble service provider for instructions. problem. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Try restarting your router following the instructions instructions that came with your product to enter your wireless network name manually - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 373
a new password. See your device documentation for instructions. • If you connected your product to a selected Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the Protocol. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 374
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Related concepts Uninstall - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 375
USB port on your computer, if available. Parent topic: Solving Network Problems Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), the connection may become unstable - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 376
check the codes and messages on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the product's IP address is If your network does not assign IP addresses using DHCP, set the IP address manually. • If the IP address assigned to the product is 169.254.XX.XX - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 377
service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions reinstall your software. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 378
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high resolution name are correct. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Epson Scan 2 Icon Starting a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 379
you cannot make copies. Check the LCD screen for any errors, and follow the onscreen instructions to clear the error. Parent topic: Solving Copying Problems Related references Paper Jam Problems Related tasks Setting User Feature Restrictions (Access Control) Product Makes Noise, But Nothing Copies - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 380
topic: Solving Copying Problems Solving Copy Quality Problems Check these sections if your copies have a quality problem. Copies Have Incorrect or of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • When copying on thick paper, select a - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 381
lowering the Density setting. Parent topic: Solving Copy Quality Problems Related references Copying Options Related tasks Checking the Nozzles Using these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 382
Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try paper in the correct direction and slide the edge guides against the edges of the paper. • Follow any special loading instructions that came with the paper. Note: Your product will - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 383
LCD screen. If not, reload the originals. • Make sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the originals. • Make sure the document is not curled or creased. • Try cleaning - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 384
Cleaning the Automatic Document Feeder Placing Originals in the Automatic Document Feeder Paper Jam Problems If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper. Caution: Never touch the buttons - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 385
Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions to the printer on the Advanced tab in the printer properties. Parent topic: Solving Problems Printing from a Computer 385 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 386
. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer 386 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 387
(SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Enable the Print Speed Priority setting (Settings > General Settings > Printer Settings > Print Speed Priority). For the fastest printing - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 388
OK. 2. Right-click the EPAUDF01.AUD file and select Delete. 3. Restart your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings - Printing Software Related tasks - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 389
your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Print Options - Windows Selecting Basic Print Settings - Mac Too Many Copies Print Make sure that the Copies - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 390
into the product. • Load paper in the correct direction and slide the edge guides against the edges of the paper. You can use the preview option in your before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 391
printer software, select the appropriate substitution fonts on the Device Settings tab in the printer properties. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 392
Do not load more than the recommended number of sheets. • Slide the edge guides against the edges of the paper. • Make sure the paper type setting matches or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 393
paper in the correct direction and slide the edge guides to the edges of the paper. • If you Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance old, or loaded incorrectly in your product. • Use a support sheet with special paper, or load special paper one sheet at - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 394
do not load above the line indicated by the triangle symbol on the edge guide. • Make sure the paper type setting in your product software matches the type in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Related references Paper Specifications - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 395
the Density setting on the product control panel. • Adjust the print quality in the product software. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Basic Print Settings - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 396
select the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Additional - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 397
, or select Enhance Off. • If you are copying an original, lower the Density setting. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Related references Compatible Epson Papers (U.S. and Canada) Compatible Epson Papers (Latin America) Related tasks Selecting - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 398
, make sure your product is listed as a valid device in the Scanners and Cameras control panel. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Mac System Requirements Windows System Requirements Cannot Start Epson Scan 2 If you cannot - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 399
Straight Lines in an Image Appear Crooked Scanned Image Quality Problems Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 400
If you are scanning from the ADF, make sure the ADF edge guides fit against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Straight Lines - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 401
Related topics Placing Originals on the Product Scanned Image Quality Problems If you encounter quality problems with your scanned image, try these solutions: Image is Distorted or Blurry • Make sure your original is not wrinkled or warped. This may prevent the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 402
are scanning a thick or warped original, cover its edges with paper to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 403
Fax Memory Full Error Appears Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If an error code is displayed on the control panel - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 404
report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 405
will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related references Job Status Error Codes Related tasks Connecting a Telephone or Answering Machine - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 406
to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product a connection has been made before you hang up. Parent topic: Solving Faxing Problems Fax Memory Full Error Appears If you see an error message telling you that - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 407
as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen (Using the Fax Box) Fax Quality is Poor If you receive a poor - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 408
in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the Clean the scanner glass and document cover. Parent topic: Solving Faxing Problems Related tasks Cleaning the Scanner Glass Related topics Placing Originals on the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 409
the correct format. • If you see an X on the photo selection screen, the image file format is not supported. Parent topic: Solving USB Device Problems Related references Interface Specifications External USB Device Specifications Related tasks Setting Up USB Device Access Related topics Viewing and - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 410
that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic: Solving Problems Uninstalling Product Software - Windows You can uninstall and then re-install - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 411
instructions. 5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your the Uninstaller utility from the Epson support website to uninstall your product software as - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 412
on-screen instructions to uninstall the Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 413
product, contact Epson. Epson provides these technical support services: Internet Support Visit Epson's support website at latin.epson.com/support for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 414
paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Problems 414 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 415
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 416
. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 417
: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Paper Specifications - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 418
Paper types Plain paper and thick paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 16 lb (60 g/ - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 419
* Direction paper is fed Envelopes 1 Left/right margin: 0.12 inch (3 mm) 2 Top/bottom margin: 0.12 inch (3 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric device Effective pixels Maximum scan area Maximum document size Scanning resolution Output - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 420
Image data Light source Color: 30 bits per pixel internal (10 bits per pixel per color internal) 24 bits per pixel external (8 bits per pixel per color external) Grayscale: 10 bits per pixel internal 8 bits per pixel external Black and white: 10 bits per pixel internal 1 bit per pixel external LED - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 421
from printing Parent topic: Technical Specifications Fax Specifications Specifications only applicable to models with optional fax board installed. Fax type Support line Speed Resolution Page memory Walk-up black-and-white and color fax capability (ITU-T Super Group 3) Standard analog telephone - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 422
Redial Interface 2 times (with 1 minute interval) RJ-11 Phone Line RJ-11 Telephone set connection Parent topic: Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine Epson maintenance boxes and cartridges and do not refill them. The use of other products - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 423
Height Width Depth 48.9 inches (1243 mm) 26.5 inches (674 mm) 29.8 inches (757 mm) Printing: Height Width Depth 48.9 inches (1243 mm) 56.1 inches (1426 mm) 29.8 inches (757 mm) All covers, trays, cassettes, and the ADF open: Height Width Depth 64.0 inches (1626 mm) 60.8 inches (1544 mm) 54.6 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 424
Height Width Depth 64.0 inches (1626 mm) 105.0 inches (2666 mm) 54.6 inches (1388 mm) Weight (without consumables) Approx. 744.9 lb (337.9 kg) Printer with optional booklet finisher unit, saddle unit, bridge unit, and high-capacity input tray Storage: Height Width Depth 48.9 inches (1243 mm) 91 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 425
(with LAN and fax connection) 9.0 to 4.5 A 110 to 120 V / 220 to 240 V (depending on your country) Standalone copying: WF-C20600/WF-C20750: Approx. 160 W (ISO/IEC24712) WF-C21000: Approx. 170 W (ISO/IEC24712) Ready mode: 76 W Sleep mode: 1.0 W Power off mode: 0.1 W Maximum power consumption - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 426
to 2GB JPEG: Up to 99902 TIFF: Up to 999 PDF: Up to 999 1 Files stored on digital cameras with built-in memory are not supported. 2 If the number of files exceeds 999, the files are displayed in groups. Parent topic: Technical Specifications 426 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 427
Network Interface Specifications (U.S. and Canada) Wi-Fi Standard Frequency ranges Wi-Fi channels Wi-Fi Direct channels Maximum radio-frequency power transmitted Connection modes IEEE802.11a/b/g/n/ac; IEEE802.11n available only on the 20 MHz channel IEEE802.11a/n/ac: 5 GHz* (U.S. and Canada) - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 428
Wireless security protocols WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA3-Enterprise Note: Wi-Fi Direct supports only WPA2-PSK (AES). *The availability of outdoor use over these channels varies by location, as described - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 429
Communication mode Connector Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps Half duplex RJ-45 Security Protocol • IEEE802.1X (requires a connected device compliant with IEEE802.1X) • IPsec/IP Filtering • SSL/TLS; HTTPS Server/Client and IPPS • SMTPS; STARTTLS and SSL/ - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 430
Wireless security protocols WEP (64/128 bit) WPA2-PSK (AES) WPA3-SAE (AES) WPA2/WPA3-Enterprise Ethernet Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T) Note: To prevent risk of radio interference, use a Category-5e or higher shielded - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 431
may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide interference that may cause undesired operation of the device. Product Model: C741A (WF-C20600/WF-C20750/WF-C21000) 431 - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 432
Paraguay Imported by: Sol Control S.R.L. Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay Notice for Peru Product Model: WF-C20600/WF-C20750/WF-C21000 (C741A) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H005 FCC ID: BKMFBJ26H005 Product - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 433
and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic: Notices General Product Safety Instructions • Be sure to follow - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 434
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 435
operations inside the product. • Avoid touching the components inside the product unless as specifically instructed to do so in this guide. • Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself. • Unplug the product and refer - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 436
here for details. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach your eyes, flush them immediately with water. If you experience discomfort or vision problems after flushing your eyes, see a doctor immediately. If ink gets in your - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 437
at the facility, and follow all posted warnings and directions on the device to avoid causing an accident. Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 438
vision problems to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden line cord. Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users company. Applicable certification jack Universal Service Order Codes ("USOC") for - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 439
connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 440
this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical safety connected to AC power sources and that this is a major nationwide problem. This equipment has been tested and found to comply with the limits - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 441
CAN ICES-3(B)/NMB-3(B) Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface télé - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 442
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 443
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction. You may choose to engage in arbitration hearings by telephone. - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 444
to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 445
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as - Epson WorkForce Enterprise WF-C21000 | Users Guide - Page 446
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR
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WF-C20600/WF-C20750/WF-C21000
User's Guide