Epson WorkForce Pro WF-4720 Users Guide
Epson WorkForce Pro WF-4720 Manual
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- Epson WorkForce Pro WF-4720 | Users Guide - Page 1
WF-3720/WF-4720/WF-4730 Series User's Guide - Epson WorkForce Pro WF-4720 | Users Guide - Page 2
- Epson WorkForce Pro WF-4720 | Users Guide - Page 3
Contents WF-3720/WF-4720/WF-4730 Series User's Guide 13 Product Basics ...14 Using Epson Connect Solutions for Smartphones, Tablets, and More 35 Setting Up Epson Connect Services 35 Using Epson Email Print ...37 Using the Epson iPrint Mobile App 37 Using Epson Remote Print ...38 Using Epson Scan - Epson WorkForce Pro WF-4720 | Users Guide - Page 4
41 Using Fire OS Printing ...41 Using Windows 10 Mobile Printing ...42 Using Epson Print and Scan App with Windows Tablets 42 Printing and Scanning with NFC from Your Android Device 43 Wi-Fi or Wired Networking...45 Wi-Fi Infrastructure Mode Setup...45 Selecting Wireless Network Settings from the - Epson WorkForce Pro WF-4720 | Users Guide - Page 5
Settings - Windows 105 Locked Setting Options...107 Selecting Default Print Settings - Windows 108 Changing the Language of the Printer Software Screens 109 Changing Automatic Update Options 110 Printing on a Mac ...110 Selecting Basic Print Settings - Mac 111 Paper Source Options - Mac 114 - Epson WorkForce Pro WF-4720 | Users Guide - Page 6
Scanning to Email ...130 Scanning to a Connected Computer 132 Control Panel Scanning Options 134 Changing Default Scan Button Settings 136 Starting a Scan Using the Epson Scan 2 Icon 137 Starting a Scan from a Scanning Program 139 Starting a Scan from a Smart Device 141 Scanning in Epson Scan - Epson WorkForce Pro WF-4720 | Users Guide - Page 7
the Number of Rings to Answer 158 Selecting Advanced Fax Settings 159 Print Settings - Fax...161 Basic Settings - Fax ...162 Security Settings - Fax ...164 Setting Up the Fax Utility - Windows 164 Setting Up Fax Features Using the Fax Utility - Mac 166 Setting Up Contacts and Contact Groups - Epson WorkForce Pro WF-4720 | Users Guide - Page 8
Maintenance Box Status - Mac 212 Purchase Epson Ink Cartridges and Maintenance Box 213 Ink Cartridge and Maintenance Box Part Numbers 213 Removing and Installing Ink Cartridges 214 Printing with Black Ink and Expended Color Cartridges 219 Printing with Expended Color Cartridges - Windows 219 - Epson WorkForce Pro WF-4720 | Users Guide - Page 9
253 Product Cannot Connect to a Wireless Router or Access Point 253 Network Software Cannot Find Product on a Network 254 Product Does Not Appear in Mac Printer Window 255 Cannot Print Over a Network...256 Cannot Scan Over a Network ...257 Solving Copying Problems ...258 Product Makes Noise, But - Epson WorkForce Pro WF-4720 | Users Guide - Page 10
Print Quality Problems ...272 White or Dark Lines in Printout ...273 Blurry or Smeared Printout ...274 Faint Printout or Printout Has Gaps 275 Grainy Printout...276 Incorrect Colors ...277 Solving Scanning Problems ...277 Scanning Software Does Not Operate Correctly 278 Cannot Start Epson Scan - Epson WorkForce Pro WF-4720 | Users Guide - Page 11
Fax Memory Full Error Appears 285 Sent Fax Quality is Poor ...286 Sent Fax is Received in an Incorrect Size 286 Received Fax Quality is Poor ...287 Received Fax is Not Printed ...287 Solving USB Device Problems ...287 Cannot View or Print Scanning Specifications ...297 Fax Specifications ...298 Ink - Epson WorkForce Pro WF-4720 | Users Guide - Page 12
Ink Cartridge Safety Instructions 307 LCD Screen Safety Instructions 308 Wireless Connection Safety Instructions 308 Telephone Equipment Safety Instructions 309 FCC Compliance Statement...309 Binding Arbitration and Class Waiver 312 Trademarks ...315 Copyright Notice...315 libTIFF Software - Epson WorkForce Pro WF-4720 | Users Guide - Page 13
WF-3720/WF-4720/WF-4730 Series User's Guide Welcome to the WF-3720/WF-4720/WF-4730 Series User's Guide. For a printable PDF copy of this guide, click here. 13 - Epson WorkForce Pro WF-4720 | Users Guide - Page 14
product may differ from the illustrations in this guide, but the instructions are the same. Using the Control Panel Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Printing and Scanning - Epson WorkForce Pro WF-4720 | Users Guide - Page 15
Control Panel Buttons and Lights 1 The power button and light 2 The NFC (Near Field Communication) tag 3 The received fax light 4 The supply status button 5 The network status button 6 The sound button 7 The preset button 8 The home button 9 The LCD screen 10 The help button - Epson WorkForce Pro WF-4720 | Users Guide - Page 16
Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings. Quiet Mode is disabled. Press this icon to change the settings. Displays the Fax Data Information screen. There is a problem with the indicated setting. Press the icon - Epson WorkForce Pro WF-4720 | Users Guide - Page 17
, select . • To enter numbers or symbols, select . • To enter a space, select . Parent topic: Using the Control Panel Selecting the Date and Time Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. 1. Press the home - Epson WorkForce Pro WF-4720 | Users Guide - Page 18
3. Select General Settings. 4. Select Basic Settings. 5. Select Date/Time Settings. 18 - Epson WorkForce Pro WF-4720 | Users Guide - Page 19
to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour. 8. Select Date/Time. 9. Select the date can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary. 19 - Epson WorkForce Pro WF-4720 | Users Guide - Page 20
1. Press the home button, if necessary. 2. Press the preset button. You see a screen like this: 3. Select Add New. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to save and select - Epson WorkForce Pro WF-4720 | Users Guide - Page 21
You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. Select OK. When you copy, fax, or scan, you can use the preset by pressing the preset button and selecting your preset name from the list. 21 - Epson WorkForce Pro WF-4720 | Users Guide - Page 22
Parent topic: Using the Control Panel Related tasks Entering Characters on the LCD Screen Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select - Epson WorkForce Pro WF-4720 | Users Guide - Page 23
3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select Sound. 6. Select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 7. Select Button Press. 8. Press to decrease or 9. Select OK to exit. to - Epson WorkForce Pro WF-4720 | Users Guide - Page 24
2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select LCD Brightness. 6. Press the - or + icons to decrease or increase the brightness. 7. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The - Epson WorkForce Pro WF-4720 | Users Guide - Page 25
Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 25 - Epson WorkForce Pro WF-4720 | Users Guide - Page 26
You see a screen like this: 4. Select Printer Settings. You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. Parent topic: Using the Control Panel 26 - Epson WorkForce Pro WF-4720 | Users Guide - Page 27
Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front 1 Automatic Document Feeder (ADF) cover 2 ADF input tray 3 ADF edge guides 4 ADF document support 5 ADF output tray 6 Paper cassette 1 27 - Epson WorkForce Pro WF-4720 | Users Guide - Page 28
7 Paper cassette 2 (WF-4730 Series) 1 Output tray 2 Paper cassette edge guides 3 Paper cassette Parent topic: Product Parts Locations 28 - Epson WorkForce Pro WF-4720 | Users Guide - Page 29
Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 29 - Epson WorkForce Pro WF-4720 | Users Guide - Page 30
4 USB Type A port for external devices 1 Scanner unit 2 Ink cartridge holder (do not remove) Parent topic: Product Parts Locations 30 - Epson WorkForce Pro WF-4720 | Users Guide - Page 31
for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update - Epson WorkForce Pro WF-4720 | Users Guide - Page 32
tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software - Epson WorkForce Pro WF-4720 | Users Guide - Page 33
You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. You see a screen like this: 6. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. 33 - Epson WorkForce Pro WF-4720 | Users Guide - Page 34
• Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, and press OK. 7. Select OK. Parent topic: Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified - Epson WorkForce Pro WF-4720 | Users Guide - Page 35
: • Epson Email Print • Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson - Epson WorkForce Pro WF-4720 | Users Guide - Page 36
You see a screen like this: 4. Select Web Service Settings. 5. Select Epson Connect Services You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More 36 - Epson WorkForce Pro WF-4720 | Users Guide - Page 37
Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox - Epson WorkForce Pro WF-4720 | Users Guide - Page 38
and choose the Remote Print option for your Epson product. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to - Epson WorkForce Pro WF-4720 | Users Guide - Page 39
Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, and iPod touch - Epson WorkForce Pro WF-4720 | Users Guide - Page 40
instructions. 10. Click Finish printer registration to complete setup and print a test page. Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson - Epson WorkForce Pro WF-4720 | Users Guide - Page 41
Fi or Wired Networking Using Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you - Epson WorkForce Pro WF-4720 | Users Guide - Page 42
RT or Pro tablet with networked Epson products. Epson Print and Scan App allows you to scan and capture images right to your tablet or to Microsoft OneDrive. Note: The Epson Print and Scan App does not support Windows 10 Mobile printing. 1. Connect your Epson product to your wireless network. See - Epson WorkForce Pro WF-4720 | Users Guide - Page 43
Epson iPrint is installed on your mobile device. 2. Make sure Simple AP mode or Wi-Fi Direct is enabled on your product and that you are using the default Wi-Fi Direct password. Note: NFC printing and scanning will not work if you changed the Wi-Fi Direct password from the default. 3. Do one - Epson WorkForce Pro WF-4720 | Users Guide - Page 44
your product again. The printer and mobile device connect. Note: If the mobile device and product disconnect, try to print or scan a document. The mobile device and product should reconnect automatically. 6. If you are going to print, open the file you want to print in Epson iPrint. 7. Touch the NFC - Epson WorkForce Pro WF-4720 | Users Guide - Page 45
Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Configuring Email Server Settings Changing or Updating Network Connections Wi-Fi wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson - Epson WorkForce Pro WF-4720 | Users Guide - Page 46
using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this - Epson WorkForce Pro WF-4720 | Users Guide - Page 47
: 3. Select Wi-Fi (Recommended). 4. Select Start Setup or Change Settings. 5. Select Wi-Fi Setup Wizard. 6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 7. Select the Password field and enter your - Epson WorkForce Pro WF-4720 | Users Guide - Page 48
see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Note: If you don't see the icon - Epson WorkForce Pro WF-4720 | Users Guide - Page 49
point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Related references Status Icon Information Enabling - Epson WorkForce Pro WF-4720 | Users Guide - Page 50
You see a screen like this: 3. Select Wi-Fi Direct. 4. Scroll down and select Start Setup. 5. Select Start Setup again. You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 50 - Epson WorkForce Pro WF-4720 | Users Guide - Page 51
your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software Networking Using WPS to Connect to a Network If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to - Epson WorkForce Pro WF-4720 | Users Guide - Page 52
the icon, repeat these steps to try again. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select - Epson WorkForce Pro WF-4720 | Users Guide - Page 53
Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Configuring Email Server Settings To use features such as scanning to email or forwarding faxes to email, you need - Epson WorkForce Pro WF-4720 | Users Guide - Page 54
You see a screen like this: 4. Select Network Settings. 5. Scroll down and select Advanced. 6. Select Email Server. 7. Select Server Settings. You see a screen like this: 54 - Epson WorkForce Pro WF-4720 | Users Guide - Page 55
than one way to access their servers. 9. Select Proceed to save your settings. 10. Select Close to exit. 11. Select Connection Check to verify the connection to the email server. Email Server Settings Parent topic: Wi-Fi or Wired Networking Related tasks Scanning to Email Email Server Settings - Epson WorkForce Pro WF-4720 | Users Guide - Page 56
email server. Used with the SMTP-AUTH or Off authentication methods. Parent topic: Configuring Email software from the Epson website using the instructions on the Start wirelessly, you can change to a wired network connection if necessary. 1. Disable your product's Wi-Fi features. 2. Connect one - Epson WorkForce Pro WF-4720 | Users Guide - Page 57
product's Wi-Fi connection to the new router. Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next - Epson WorkForce Pro WF-4720 | Users Guide - Page 58
2. Press the icon. You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 58 - Epson WorkForce Pro WF-4720 | Users Guide - Page 59
do. Note: Your product may look different from the illustrations in this guide, but the instructions are the same. Loading Paper in the Cassette Available Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting the Default - Epson WorkForce Pro WF-4720 | Users Guide - Page 60
1. Pull out the paper cassette. 2. Slide the edge guides outward. 60 - Epson WorkForce Pro WF-4720 | Users Guide - Page 61
Note: If you are using legal-size paper or larger, press the button and extend the paper cassette. 3. Slide the front edge guide to your paper size. 61 - Epson WorkForce Pro WF-4720 | Users Guide - Page 62
4. Do one of the following: • Insert paper in the cassette with the glossy or printable side facedown and slide it against the front edge guide. Note: Make sure the paper is loaded against the front edge guide and not sticking out from the rear of the cassette. • Insert up to 10 envelopes with the - Epson WorkForce Pro WF-4720 | Users Guide - Page 63
• Load a sheet of loose-leaf or other paper with holes as shown. Note: Do not select automatic 2-sided printing for this type of paper and do not print over the holes. 5. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge - Epson WorkForce Pro WF-4720 | Users Guide - Page 64
6. Keep the cassette flat as you insert it. Note: The paper may slide forward slightly as you insert the cassette. This is normal. 7. If prompted by the product's LCD screen, select the size and type of the paper you loaded and select Close. 64 - Epson WorkForce Pro WF-4720 | Users Guide - Page 65
on the edge guides and not sticking out from the rear end of the cassette. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If print quality declines when printing multiple envelopes, try loading one envelope at a time - Epson WorkForce Pro WF-4720 | Users Guide - Page 66
paper Recycled paper Colored paper Pre-printed paper Epson Bright White Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Photo Paper Glossy4 Epson Premium Photo Paper Glossy4 Epson Ultra Premium Photo Paper Glossy4 Epson Premium Photo Paper Semi-gloss4 Envelopes - Epson WorkForce Pro WF-4720 | Users Guide - Page 67
1 Automatic and manual 2-sided printing supported; load up to 30 sheets for manual 2-sided printing 2 Manual 2-sided printing supported; load up to 30 sheets 3 Manual 2-sided printing supported; load 1 sheet at a time 4 If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a - Epson WorkForce Pro WF-4720 | Users Guide - Page 68
mm]) Double-sided Printing Capacity Auto Manual - - - - Parent topic: Loading Paper in the Cassette Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types • Epson Photo Paper Glossy • Epson Premium Photo Paper - Epson WorkForce Pro WF-4720 | Users Guide - Page 69
Paper in the Cassette Available Epson Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the - Epson WorkForce Pro WF-4720 | Users Guide - Page 70
20 20 20 25 50 60 100 20 20 25 50 40 20 Parent topic: Loading Paper Paper or Media Type Settings - Printing Software For this paper Plain paper Epson Bright White Paper Letterhead paper Recycled paper Colored paper Select this paper Type or Media Type setting Plain Paper / Bright White Paper - Epson WorkForce Pro WF-4720 | Users Guide - Page 71
printed paper High-quality plain paper Envelopes Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Presentation Paper Matte Epson Settings > General Settings > Printer Settings > Paper Source Settings > Paper - Epson WorkForce Pro WF-4720 | Users Guide - Page 72
Panel Parent topic: Loading Paper Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Plain paper Epson Bright White Paper Letterhead paper Recycled paper Paper Type setting Plain Paper Letterhead Recycled 72 - Epson WorkForce Pro WF-4720 | Users Guide - Page 73
printed paper High-quality plain paper Envelopes Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Presentation Paper Matte Epson Settings > General Settings > Printer Settings. You see a screen like this: 73 - Epson WorkForce Pro WF-4720 | Users Guide - Page 74
Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Settings option Paper Setting Various A4/Letter Auto On Switching Off Auto Select Copy Settings Fax (WF-4730 Series) Other Error Notice Paper Size Notice Paper Type Notice Paper - Epson WorkForce Pro WF-4720 | Users Guide - Page 75
Settings > General Settings > Printer Settings > Universal Print Settings. You see this screen: 3. Adjust the settings as necessary. 4. When you are finished, press the Universal Print Settings Options Parent topic: Loading Paper home button to exit. Universal Print Settings Options Select the - Epson WorkForce Pro WF-4720 | Users Guide - Page 76
On Off Description Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed. Select On to skip printing of blank pages automatically Parent topic: Selecting the Universal - Epson WorkForce Pro WF-4720 | Users Guide - Page 77
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover - Epson WorkForce Pro WF-4720 | Users Guide - Page 78
1. Open the document cover. 78 - Epson WorkForce Pro WF-4720 | Users Guide - Page 79
edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. 3. Close the document cover gently to keep your original in place. Parent topic: Placing - Epson WorkForce Pro WF-4720 | Users Guide - Page 80
or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them. 1. Slide the ADF edge guide outward. 80 - Epson WorkForce Pro WF-4720 | Users Guide - Page 81
2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and top-edge first. The ADF icon on the Copying, Scanning, and Faxing screens lights up. 81 - Epson WorkForce Pro WF-4720 | Users Guide - Page 82
4. Slide the ADF edge guide against the originals, but not too tightly. ADF Original Document Specifications Parent topic: Placing Originals on the Product Related topics Copying Faxing Scanning ADF Original Document Specifications You can load original documents that meet these specifications in - Epson WorkForce Pro WF-4720 | Users Guide - Page 83
surfaces, such as embossed documents • Originals containing staples or paper clips • Originals with carbon paper backing • Originals with wet ink • Originals that are bound • Originals with labels, stickers, or sticky notes • Ripped, curled, folded, deteriorated, or wrinkled originals • Originals - Epson WorkForce Pro WF-4720 | Users Guide - Page 84
documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the paper you want to print on. 3. Press the home button, if necessary. 4. Select Copy. You see a screen like this: 5. To print more than one copy, press a number - Epson WorkForce Pro WF-4720 | Users Guide - Page 85
copy settings. 10. When you are ready to copy, press the Copy icon. Note: To cancel printing, select Cancel. Parent topic: Copying Related references Copying Options Available Epson Papers Related tasks Using Presets Loading Paper in the Cassette Related topics Placing Originals on the Product - Epson WorkForce Pro WF-4720 | Users Guide - Page 86
the image to fit the paper size you selected Automatically converts from one size to another Select the document size of your original Copies each page quality of your copies Select to print multiple copies of a multi-page document in unordered groups Select to print multiple copies of a multi-page - Epson WorkForce Pro WF-4720 | Users Guide - Page 87
Copying option Available settings ID Card Copy Off On Borderless Copy Off On Standard Medium Minimum Description Select On to copy both sides of an ID card onto one side of a sheet of paper Adjusts the amount to expand the original photo when printing borderless photos Parent topic: Copying 87 - Epson WorkForce Pro WF-4720 | Users Guide - Page 88
software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing on a Mac Printing From a Chromebook - Epson WorkForce Pro WF-4720 | Users Guide - Page 89
. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. For the Paper Source setting (WF-4730 Series), select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the - Epson WorkForce Pro WF-4720 | Users Guide - Page 90
gray, select the Black/Grayscale setting. 11. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you want. 12. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu - Epson WorkForce Pro WF-4720 | Users Guide - Page 91
available options in the Paper Source menu to print on the paper loaded in that source. (WF-4730 Series) Auto Select Automatically selects the paper the Multi-Page menu to set up your multi-page print job. 2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select - Epson WorkForce Pro WF-4720 | Users Guide - Page 92
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the short edge - Epson WorkForce Pro WF-4720 | Users Guide - Page 93
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 93 - Epson WorkForce Pro WF-4720 | Users Guide - Page 94
settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Related references Double-sided Printing Capacity Related tasks Selecting Basic Print Settings - Windows 94 - Epson WorkForce Pro WF-4720 | Users Guide - Page 95
Adjustment window to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in - Epson WorkForce Pro WF-4720 | Users Guide - Page 96
1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the percentage. Select the percentage in the % menu. 2. Select one of the following Color Correction options: • Select Automatic to automatically - Epson WorkForce Pro WF-4720 | Users Guide - Page 97
and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3. To add the following - Epson WorkForce Pro WF-4720 | Users Guide - Page 98
Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones - Epson WorkForce Pro WF-4720 | Users Guide - Page 99
in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other - Epson WorkForce Pro WF-4720 | Users Guide - Page 100
your pages, in either the left, right, or center of the page. Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name Note: The user name, computer name, date, and time come from the - Epson WorkForce Pro WF-4720 | Users Guide - Page 101
. Note: You can create your own preset by clicking the Add/Remove Presets button. 1. Click the Main or More Options tab. You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 101 - Epson WorkForce Pro WF-4720 | Users Guide - Page 102
Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 102 - Epson WorkForce Pro WF-4720 | Users Guide - Page 103
Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other - Epson WorkForce Pro WF-4720 | Users Guide - Page 104
printing problems. Refine screening pattern Prints graphics with a finer screening pattern. Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver - Epson WorkForce Pro WF-4720 | Users Guide - Page 105
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Administrators can lock some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Right- - Epson WorkForce Pro WF-4720 | Users Guide - Page 106
and select Properties. • Windows XP: Click Start and select Printers and Faxes. Right-click your product and select Properties. 2. Click the Optional tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All - Epson WorkForce Pro WF-4720 | Users Guide - Page 107
Allows headers and footers Lets you select the text and position for printing headers and footers Allows color printing Allows printing in black or shades of gray only Allows printing on one side of the paper only Allows printing on both sides of the paper Prohibits multi-page settings Allows - Epson WorkForce Pro WF-4720 | Users Guide - Page 108
settings. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults - Epson WorkForce Pro WF-4720 | Users Guide - Page 109
Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the product icon in the Windows - Epson WorkForce Pro WF-4720 | Users Guide - Page 110
Print Settings - Windows Changing Automatic Update Options Your printer software Software Update Settings. You see this window: 3. Do one of the following: • To change how often the manually. Parent topic: Printing with Windows Printing on a Mac You can print with your product using any Mac printing - Epson WorkForce Pro WF-4720 | Users Guide - Page 111
to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Epson WorkForce Pro WF-4720 | Users Guide - Page 112
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Pro WF-4720 | Users Guide - Page 113
7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings from the pop-up menu. You see these settings: 9. Select the Paper Source you wish to print from. (WF-4730 Series) 113 - Epson WorkForce Pro WF-4720 | Users Guide - Page 114
or Photo - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. (WF-4730 Series) Auto Select Automatically selects the paper source based on the selected paper size. Cassette 1 Selects the paper in cassette - Epson WorkForce Pro WF-4720 | Users Guide - Page 115
image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo. Parent topic: Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and - Epson WorkForce Pro WF-4720 | Users Guide - Page 116
to create a custom paper size, but the Quality setting will be limited to Normal. Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details. 2. Select the orientation of your document or photo as shown in the - Epson WorkForce Pro WF-4720 | Users Guide - Page 117
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. • To invert - Epson WorkForce Pro WF-4720 | Users Guide - Page 118
of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing on a Mac Double-sided Printing Options and Adjustments - Mac You can select any of the available - Epson WorkForce Pro WF-4720 | Users Guide - Page 119
of the paper. Adjustments Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing. Parent topic: Selecting Double - Epson WorkForce Pro WF-4720 | Users Guide - Page 120
the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing on a Mac Color Matching and Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using - Epson WorkForce Pro WF-4720 | Users Guide - Page 121
Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options - Epson WorkForce Pro WF-4720 | Users Guide - Page 122
- Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise - Epson WorkForce Pro WF-4720 | Users Guide - Page 123
temporary black printing Allows you to print using black ink when color ink is expended. High Speed Printing Speeds up printing but may reduce print quality. Output you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer - Epson WorkForce Pro WF-4720 | Users Guide - Page 124
. • To display other printer information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - Mac Printing From a Chromebook With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the - Epson WorkForce Pro WF-4720 | Users Guide - Page 125
as you have Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps. Parent topic: Printing from a Computer Related tasks Using - Epson WorkForce Pro WF-4720 | Users Guide - Page 126
photos on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Changing Default Scan Button Settings Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smart Device Parent topic - Epson WorkForce Pro WF-4720 | Users Guide - Page 127
set up WSD (Web Services for Devices) on the computer. 6. Follow the instructions in the next sections to complete your scan. Scanning to a Network Folder or FTP Server Scanning to Email Scanning to a Connected Computer Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using - Epson WorkForce Pro WF-4720 | Users Guide - Page 128
Entering Characters on the LCD Screen Using Epson Scan to Cloud Related topics Placing Originals on the Product Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder using your product's control panel. You can either enter the folder path directly on the - Epson WorkForce Pro WF-4720 | Users Guide - Page 129
as necessary. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected ftp://host name/folder name 6. Select Scan Settings. 7. Select File Format to choose the file format for your scan. 8. Scroll down and select File - Epson WorkForce Pro WF-4720 | Users Guide - Page 130
address from the Contacts list. Make sure the date and time are set correctly so the time stamps on your emails are accurate. 1. Place your original on the product for scanning. Note: To scan a multi-page document, place all of the pages in the ADF. 2. Press the home button, if necessary. 3. Select - Epson WorkForce Pro WF-4720 | Users Guide - Page 131
You see a screen like this: 5. Do one of the following: • Select Contacts and choose an email address from the Contacts list. • Select Keyboard to choose an email address from your recent scan history. 6. Select Scan Settings. 7. Select File Format to choose the file format for your scan. 8. Scroll - Epson WorkForce Pro WF-4720 | Users Guide - Page 132
your product. You can save the scanned file as a JPEG or PDF file, or attach it to an email. You can also set up custom scan settings using Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson Scan 2 and Event Manager on your - Epson WorkForce Pro WF-4720 | Users Guide - Page 133
to close the information screen, if necessary. 6. Select Select a computer and choose one of the following options: • If your computer is connected to your product over a Select Save as PDF and choose one of the following options: • Save as JPEG to save the scanned scanned image as a JPEG file. 133 - Epson WorkForce Pro WF-4720 | Users Guide - Page 134
document or image as a PDF file. • Attach to email to open the default email software on your computer and save the scanned document or images as a JPEG email attachment. • Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager - Epson WorkForce Pro WF-4720 | Users Guide - Page 135
Text Text & Image Photo Description Select an email address or folder path to send or save scanned images Select whether to scan images in color or black and white and PDF Settings. Select for scanned files that you can print from a device. Multi Page TIFF documents are scanned in black and white. - Epson WorkForce Pro WF-4720 | Users Guide - Page 136
view or change the default scan settings your product uses when you scan to your computer using the product buttons. You do this using the Event Manager program. 1. Do one of the following to open Event Manager: • Windows 10: Click , select All apps, select EPSON Software, and select Event Manager - Epson WorkForce Pro WF-4720 | Users Guide - Page 137
Manager window. Parent topic: Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. • Windows 10: Click and select All apps > EPSON > Epson Scan 2. • Windows 8.x: Navigate to the Apps - Epson WorkForce Pro WF-4720 | Users Guide - Page 138
You see an Epson Scan 2 window like this: 138 - Epson WorkForce Pro WF-4720 | Users Guide - Page 139
a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions - Epson WorkForce Pro WF-4720 | Users Guide - Page 140
You see an Epson Scan 2 window like this: 140 - Epson WorkForce Pro WF-4720 | Users Guide - Page 141
from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: Your device must be connected to the same wireless network as your Epson product. If you have an NFC-enabled - Epson WorkForce Pro WF-4720 | Users Guide - Page 142
You see this window: 142 - Epson WorkForce Pro WF-4720 | Users Guide - Page 143
as the Image Type setting. 5. Select the Resolution setting you want to use for your scan. 6. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 7. Reinsert your original into the ADF, if necessary. 8. Select any of the additional - Epson WorkForce Pro WF-4720 | Users Guide - Page 144
pages or add and edit the pages in a job and save all of the scanned pages as one file. Note: You must select a file format that supports multi-page such as PDF or Multi-TIFF. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional - Epson WorkForce Pro WF-4720 | Users Guide - Page 145
text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs - Epson WorkForce Pro WF-4720 | Users Guide - Page 146
Click OK. 11. Confirm the File Name setting and select a Folder setting for your document. 12. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available - Epson WorkForce Pro WF-4720 | Users Guide - Page 147
your scans by email or fax, and to print your scans • The image may become too large to fit on your display or print on paper If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow - Epson WorkForce Pro WF-4720 | Users Guide - Page 148
Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi Parent topic: Scanning in Epson Scan 2 Creating Contacts for Scanning You can create a list of contacts for scanning to email .) 8. Do one of the following: • For an email contact, select the Email Address field, use - Epson WorkForce Pro WF-4720 | Users Guide - Page 149
one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host name\folder • FTP: ftp://host name/folder name 9. Select OK. Note: If you need to edit or delete scanning contacts, the procedures are the same as for fax contacts. Parent topic: Scanning - Epson WorkForce Pro WF-4720 | Users Guide - Page 150
different from the illustrations in this guide, but the instructions are the same. Connecting a Telephone or Answering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering - Epson WorkForce Pro WF-4720 | Users Guide - Page 151
, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product. Contact your DSL or ISDN provider for the necessary equipment. 151 - Epson WorkForce Pro WF-4720 | Users Guide - Page 152
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 152 - Epson WorkForce Pro WF-4720 | Users Guide - Page 153
to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related tasks Receiving Faxes Automatically Setting Up Fax Features Before faxing with your product, set - Epson WorkForce Pro WF-4720 | Users Guide - Page 154
Setup Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic: Setting Up Fax Features Using the Fax Setup Wizard You can setup the product's basic fax settings using the Fax Setting Wizard. This wizard is automatically displayed when the product is turned on for the first - Epson WorkForce Pro WF-4720 | Users Guide - Page 155
characters. Note: The name and phone number in the fax header identifies the source of the faxes you send. 9. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern - Epson WorkForce Pro WF-4720 | Users Guide - Page 156
screen, do one of the following receive faxes manually, you need to answer every call and operate the product's control panel or your phone to receive faxes. Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of - Epson WorkForce Pro WF-4720 | Users Guide - Page 157
3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Basic Settings. 6. Select Line Type. 7. Select PBX. You see a screen like this: 8. Set the switch to Use to activate the setting. 157 - Epson WorkForce Pro WF-4720 | Users Guide - Page 158
Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct. The number of rings should be higher than the number of rings your answering machine - Epson WorkForce Pro WF-4720 | Users Guide - Page 159
product, but the product can detect fax tones and start receiving faxes. If you answer the phone and hear a fax tone, check that the product has started receiving the fax, then hang up the phone. Parent topic: Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of - Epson WorkForce Pro WF-4720 | Users Guide - Page 160
3. Select General Settings 4. Scroll down and select Fax Settings. You see a screen like this: 5. Select the group of settings you want to change. Print Settings - Fax Basic Settings - Fax Security Settings - Fax 160 - Epson WorkForce Pro WF-4720 | Users Guide - Page 161
to include the date, time, the sender's information, and a page number in the header of your incoming faxes. Select On to print incoming faxes double sided. You can also select the Binding Margin. Select to print incoming faxes after the product receives all of the pages of the document. Select to - Epson WorkForce Pro WF-4720 | Users Guide - Page 162
Mode Options Off On Time to Stop Time to Restart On Off Description Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product's memory. (Make sure there is enough free memory before using this function.) Select On to reduce noise during - Epson WorkForce Pro WF-4720 | Users Guide - Page 163
Remote Receive Options PSTN PBX Fax Header Your Phone Number Manual Auto All Single Double Triple faxes. Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Automatically receives and prints faxes. If you are using a Distinctive Ring Service - Epson WorkForce Pro WF-4720 | Users Guide - Page 164
Backup Data Auto Clear Off On Clear Backup Data - Description Does not restrict dialed fax numbers. Allows faxing only to numbers stored in the contacts list or history. Requires you to enter fax numbers twice to prevent errors. Selects whether or not to display a recipient confirmation screen - Epson WorkForce Pro WF-4720 | Users Guide - Page 165
1. Do one of the following: • Windows 10: Click and select All apps, then select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see - Epson WorkForce Pro WF-4720 | Users Guide - Page 166
see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can - Epson WorkForce Pro WF-4720 | Users Guide - Page 167
menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see this window: 3. Select - Epson WorkForce Pro WF-4720 | Users Guide - Page 168
topic: Setting Up Contacts and Contact Groups Related tasks Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac Creating a Contact You can create a list of contacts to save frequently used fax numbers. Note: You can create up to 100 contacts and contact groups combined. 1. Press the home - Epson WorkForce Pro WF-4720 | Users Guide - Page 169
You see a screen like this: 4. Press the Add Entry icon. 5. Select Add Contact. You see a screen like this: 6. Select the number you want to use for the contact you are adding. 7. Select the Contact field, use the displayed keyboard to enter the contact name (up to 30 characters), and press OK. 169 - Epson WorkForce Pro WF-4720 | Users Guide - Page 170
, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter on your list. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Contacts. 4. Select the icon next to the - Epson WorkForce Pro WF-4720 | Users Guide - Page 171
You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients. Note: You can create up to 100 contacts and contact groups combined. You - Epson WorkForce Pro WF-4720 | Users Guide - Page 172
You see a screen like this: 3. Select Contacts 4. Press the Add Entry icon. 5. Select Add Group. You see a screen like this: 6. Select the number you want to use for the group you are adding. 172 - Epson WorkForce Pro WF-4720 | Users Guide - Page 173
edit an existing contact group to add or delete entries. You can also delete the entire contact group. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Contacts. 173 - Epson WorkForce Pro WF-4720 | Users Guide - Page 174
- Windows You can edit contacts stored in your product and import contacts from your Windows Address Book to the PC-FAX Phone Book in the FAX Utility for Windows. 1. Do one of the following: • Windows 10: Click and select All apps > EPSON Software. • Windows 8.x: Navigate to the Apps screen. 174 - Epson WorkForce Pro WF-4720 | Users Guide - Page 175
• Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 175 - Epson WorkForce Pro WF-4720 | Users Guide - Page 176
on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon. 6. To import fax numbers from your Windows Address Book into the FAX Utility PC-FAX Phone Book, select Edit PC - Epson WorkForce Pro WF-4720 | Users Guide - Page 177
. Note: You can create up to 60 speed dial and group dial entries combined. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open - Epson WorkForce Pro WF-4720 | Users Guide - Page 178
You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window: 178 - Epson WorkForce Pro WF-4720 | Users Guide - Page 179
the information. To delete an entry, select it and press the Delete key on your keyboard. 6. Do one of the following: • To create a speed dial entry, select Speed Dial, enter a name and fax number, and click OK. • To create a group dial entry, select Group Dial, enter a name, select your desired - Epson WorkForce Pro WF-4720 | Users Guide - Page 180
does not print in color, your fax is automatically sent in black-and-white. 1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3. Select Fax. You see a screen like this: 4. Do one of the following to select fax recipients: • Manually enter a fax number: Select - Epson WorkForce Pro WF-4720 | Users Guide - Page 181
and prompts you to place additional pages, if necessary. After scanning your originals, your product dials the number and sends the fax. Note: Your product does not save sent color faxes to its memory. If the Save Failure Data option is enabled, faxes that failed to be sent are stored to the product - Epson WorkForce Pro WF-4720 | Users Guide - Page 182
placed on the scanner glass Select whether to scan images in color or black and white Adjusts the scan resolution and print quality of outgoing faxes Lets you select from various density levels Automatically removes any background color on scanned images Lets you select from various levels of - Epson WorkForce Pro WF-4720 | Users Guide - Page 183
number, or a destination list in the selected location on your outgoing faxes Lets you select when to print transmission reports Parent topic: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product - Epson WorkForce Pro WF-4720 | Users Guide - Page 184
the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select Send. Note: To cancel faxing, select Cancel. After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the - Epson WorkForce Pro WF-4720 | Users Guide - Page 185
settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings, click Help. 4. Select the Page Range as necessary. (Leave the Number - Epson WorkForce Pro WF-4720 | Users Guide - Page 186
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 186 - Epson WorkForce Pro WF-4720 | Users Guide - Page 187
instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax. Parent topic: Sending Faxes Sending Faxes Using the Fax Utility - Mac You can send a fax from a Mac printing program using the FAX - Epson WorkForce Pro WF-4720 | Users Guide - Page 188
's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 5. Select the number of pages you are faxing as the Pages setting. Note: Leave the Copies - Epson WorkForce Pro WF-4720 | Users Guide - Page 189
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 189 - Epson WorkForce Pro WF-4720 | Users Guide - Page 190
Receiving Faxes Manually Receiving a Fax by Polling Viewing a Fax on the LCD Screen (Using the Inbox) Saving Faxes to a USB Memory Device Selecting Received Fax Options Using the Fax Utility - Windows Parent topic: Faxing Fax Reception Your product will automatically receive and print faxes when - Epson WorkForce Pro WF-4720 | Users Guide - Page 191
to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax. Make sure to load paper in your product and select your fax settings before receiving a fax. Note: If you run out of paper during fax printing, load more - Epson WorkForce Pro WF-4720 | Users Guide - Page 192
references Basic Settings - Fax Related tasks Receiving Faxes Automatically Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio - Epson WorkForce Pro WF-4720 | Users Guide - Page 193
6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8. Select Polling to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Inbox) You can save received faxes in your product's memory and view them on the LCD screen. 1. Press - Epson WorkForce Pro WF-4720 | Users Guide - Page 194
inbox password, if necessary. 13. Select the fax you want to view. You see the fax displayed on the screen. 14. Press the icon. 15. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory - Epson WorkForce Pro WF-4720 | Users Guide - Page 195
Print to save and print the fax. Parent topic: Receiving Faxes Selecting Received Fax Options Using the Fax Utility - Windows You can select options for use with received faxes using the FAX Utility for Windows. 1. Do one of the following: • Windows 10: Click and select All apps, then select EPSON - Epson WorkForce Pro WF-4720 | Users Guide - Page 196
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 196 - Epson WorkForce Pro WF-4720 | Users Guide - Page 197
by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6. To receive notifications when received faxes arrive in the selected destination folder on your computer, select - Epson WorkForce Pro WF-4720 | Users Guide - Page 198
detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or sent on the product control panel. 1. Select Fax. You see a screen like this: 2. Select the icon. 3. To check the - Epson WorkForce Pro WF-4720 | Users Guide - Page 199
Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Fax Log Prints the fax log automatically. Select On (Every 30) to print the fax log after every 30 faxes. Select On (Time) to print - Epson WorkForce Pro WF-4720 | Users Guide - Page 200
Report Format Selects the amount of information on fax reports. Parent topic: Printing Fax Reports 200 - Epson WorkForce Pro WF-4720 | Users Guide - Page 201
Using External USB Devices with Your Product Follow the instructions here to work with an external USB device connected to your product. Connecting a USB Device Disconnecting a USB Device Viewing and Printing from the LCD Screen Transferring Files on a USB Device Connecting a USB Device Connect your - Epson WorkForce Pro WF-4720 | Users Guide - Page 202
than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. 202 - Epson WorkForce Pro WF-4720 | Users Guide - Page 203
. You see information about the file. 5. To change the print settings, select Settings and Print and select the necessary settings. 6. Select To Check Printing and select the necessary settings. 7. To print more than one copy, select Copies and use the numeric keypad to select the number of copies - Epson WorkForce Pro WF-4720 | Users Guide - Page 204
Description Expands the image to the edge of the paper (slight cropping may occur) Leaves a small margin around the image Prints 20 images on one page Prints thumbnail images with file information Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping - Epson WorkForce Pro WF-4720 | Users Guide - Page 205
fixes the red-eye effect in photos Select the order for printing multi-page TIFF files Note: Fix Photo uses a sophisticated face turn off Fix Photo to retain the special color effects. Parent topic: Viewing and Printing from the LCD Screen Transferring Files on a USB Device You can transfer files - Epson WorkForce Pro WF-4720 | Users Guide - Page 206
3. Select General Settings. You see a screen like this: 4. Select Printer Settings. 5. Select Memory Device Interface. You see a screen like this: 6. Make sure Memory Device is set to Enable. 7. Select File Sharing. 206 - Epson WorkForce Pro WF-4720 | Users Guide - Page 207
. Note: Do not transfer files to and from a USB device while you are printing from the device. 1. Make sure your product is connected to a computer. 2. USB device into the USB port on the front of your product. 3. Do one of the following to access your USB device files from your computer: • Windows: - Epson WorkForce Pro WF-4720 | Users Guide - Page 208
and Maintenance Boxes The maintenance box stores ink that gets flushed from the system during print head cleaning. When an ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it. Note: The WF-3720 does not include a user-replaceable maintenance - Epson WorkForce Pro WF-4720 | Users Guide - Page 209
Cartridge and Maintenance Box Status with Windows A low ink reminder appears if you try to print when ink is low, and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer. Note: The WF-3720 does not include a user-replaceable maintenance box - Epson WorkForce Pro WF-4720 | Users Guide - Page 210
installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences. 210 - Epson WorkForce Pro WF-4720 | Users Guide - Page 211
the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance - Epson WorkForce Pro WF-4720 | Users Guide - Page 212
Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary: • You can update the ink cartridge and - Epson WorkForce Pro WF-4720 | Users Guide - Page 213
). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: The WF-3720 does not include a user-replaceable maintenance box. Ink Cartridge and Maintenance Box Part Numbers Parent topic - Epson WorkForce Pro WF-4720 | Users Guide - Page 214
before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the - Epson WorkForce Pro WF-4720 | Users Guide - Page 215
2. Lift up the scanner unit until it clicks. Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 3. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. 215 - Epson WorkForce Pro WF-4720 | Users Guide - Page 216
carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep - Epson WorkForce Pro WF-4720 | Users Guide - Page 217
green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print. 6. Remove the yellow tape from the cartridge. WF-3720 Series WF-4720/WF-4730 Series Caution: Do not remove any other labels or seals, or - Epson WorkForce Pro WF-4720 | Users Guide - Page 218
8. Lower the scanner unit and select Completed on the LCD screen. The print head moves to its home position and the printer starts charging the ink. This takes about 90 seconds. When you see a confirmation message on the screen, ink charging is finished. Caution: Never turn off the product while the - Epson WorkForce Pro WF-4720 | Users Guide - Page 219
print in black ink with an expended color cartridge, you can cancel your print job and select settings to print on plain paper or on an envelope. Note: To use this feature, Epson Status Monitor must be enabled. Note: While a color cartridge is expended, you cannot print faxes, make copies, or print - Epson WorkForce Pro WF-4720 | Users Guide - Page 220
computer on a network, you may need to cancel the print job using the product control panel. 3. In the Apple menu or the Dock, select System Preferences. 4. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 5. Select Driver or Options. 220 - Epson WorkForce Pro WF-4720 | Users Guide - Page 221
Paper or Envelope as the paper type setting. 13. Select the Grayscale option. 14. Click Print to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color - Epson WorkForce Pro WF-4720 | Users Guide - Page 222
print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks ink cartridge. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Replacing the Maintenance Box Make sure you have a new maintenance box before you begin. Note: The WF - Epson WorkForce Pro WF-4720 | Users Guide - Page 223
your mouth, spit it out and see a doctor right away. Keep the maintenance box out of the reach of children and do not drink the ink. 5. Place the used maintenance box in the plastic bag that came with the new maintenance box. Seal the bag and dispose of it carefully. 223 - Epson WorkForce Pro WF-4720 | Users Guide - Page 224
6. Insert the new maintenance box into the holder and push it all the way in. 7. Press the tab on the maintenance box cover and reattach it. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box 224 - Epson WorkForce Pro WF-4720 | Users Guide - Page 225
head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Aligning the Print Head Using the Product Control Panel Cleaning the Paper Guide Print Head Maintenance If your printouts become too light, or you see dark or light bands - Epson WorkForce Pro WF-4720 | Users Guide - Page 226
3. Press the home button, if necessary. 4. Select Maintenance. You see a screen like this: 5. Select Print Head Nozzle Check. You see a screen like this: 6. Select Start. The nozzle pattern prints. 226 - Epson WorkForce Pro WF-4720 | Users Guide - Page 227
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean WF-4720/4730 Series WF-3720 Series Print head needs cleaning WF-4720/4730 Series WF-3720 Series 227 - Epson WorkForce Pro WF-4720 | Users Guide - Page 228
plain paper in the product. 2. Do one of the following: • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and - Epson WorkForce Pro WF-4720 | Users Guide - Page 229
You see a window like this: 4. Click Print. 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean WF-4720/4730 Series 229 - Epson WorkForce Pro WF-4720 | Users Guide - Page 230
WF-3720 Series Print head needs cleaning WF-4720/4730 Series WF-3720 Series 6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning 230 - Epson WorkForce Pro WF-4720 | Users Guide - Page 231
Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You - Epson WorkForce Pro WF-4720 | Users Guide - Page 232
. If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Loading Paper in the - Epson WorkForce Pro WF-4720 | Users Guide - Page 233
2. Do one of the following: • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. - Epson WorkForce Pro WF-4720 | Users Guide - Page 234
cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print. 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean WF-4720/4730 Series WF-3720 Series Print head needs cleaning WF-4720/4730 Series 234 - Epson WorkForce Pro WF-4720 | Users Guide - Page 235
. If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Loading Paper in the - Epson WorkForce Pro WF-4720 | Users Guide - Page 236
Print Head Alignment . 6. Select one of the following options: • Ruled Line Alignment if vertical lines in your printout are misaligned. • Vertical Alignment if your printout is blurry. • Horizontal Alignment if your printout contains horizontal banding. 7. Follow the on-screen instructions to print - Epson WorkForce Pro WF-4720 | Users Guide - Page 237
patterns on the alignment sheet and select the following on the LCD screen, depending on the alignment pattern you printed: • Ruled Line Alignment: For patterns 1 and 2, select the number representing the pattern with the least misaligned vertical line. • Vertical Alignment: For patterns 1 through - Epson WorkForce Pro WF-4720 | Users Guide - Page 238
necessary. 6. Follow the on-screen instructions to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean. Note: If the paper is not clean after cleaning several times, try cleaning the other paper sources (WF-4730 Series). Parent topic: Adjusting Print Quality 238 - Epson WorkForce Pro WF-4720 | Users Guide - Page 239
Related tasks Loading Paper in the Cassette 239 - Epson WorkForce Pro WF-4720 | Users Guide - Page 240
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-4720 | Users Guide - Page 241
5. Open the document cover. 241 - Epson WorkForce Pro WF-4720 | Users Guide - Page 242
glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the printout or in scanned images, carefully clean the scanner glass on the left. 7. Close the document cover. 242 - Epson WorkForce Pro WF-4720 | Users Guide - Page 243
8. Open the ADF cover. 243 - Epson WorkForce Pro WF-4720 | Users Guide - Page 244
• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing. • Do not carry the product by its control panel; this may damage - Epson WorkForce Pro WF-4720 | Users Guide - Page 245
for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, the output tray and paper support. 6. Remove any memory device inserted in the product. 7. Lift up the scanner unit and check to see if the print head is in the far - Epson WorkForce Pro WF-4720 | Users Guide - Page 246
product. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head. Parent topic: Cleaning and Transporting Your Product Related concepts - Epson WorkForce Pro WF-4720 | Users Guide - Page 247
Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving - Epson WorkForce Pro WF-4720 | Users Guide - Page 248
the first digit of a fax number.) The combination of the IP address There is a problem with the network connection to services, update the root certificate from the Epson Web Config utility Access the Web Config utility and update the cloud service root certificate. Check that the printer driver - Epson WorkForce Pro WF-4720 | Users Guide - Page 249
Related topics Solving Paper Problems Wi-Fi or Wired Networking Running a Product Check Running a product check helps you determine if your product paper in the product. 3. Press the home button, if necessary. 4. Select Maintenance. You see a screen like this: 5. Select Print Head Nozzle Check. 249 - Epson WorkForce Pro WF-4720 | Users Guide - Page 250
your printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print - Epson WorkForce Pro WF-4720 | Users Guide - Page 251
Control Panel Defaults If you have a problem with settings on the product control one of these options: • Network Settings: Resets all network settings • Copy Settings: Resets all settings for copying • Scan Settings: Resets all settings for scanning • Fax Settings: Resets all settings for faxing - Epson WorkForce Pro WF-4720 | Users Guide - Page 252
Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install the ink cartridges, the product must charge its print have problems installing software, disconnect the cable and carefully follow the instructions on - Epson WorkForce Pro WF-4720 | Users Guide - Page 253
Printer Window Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless or contact your internet service provider for instructions. 253 - Epson WorkForce Pro WF-4720 | Users Guide - Page 254
broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point Solving Network Problems Related tasks Enabling Wi-Fi Direct Mode Printing a Network Status Sheet Selecting Wireless Network Settings - Epson WorkForce Pro WF-4720 | Users Guide - Page 255
See your router documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi-Fi or Wired Networking Product Does Not Appear in Mac Printer Window If your product does not appear in - Epson WorkForce Pro WF-4720 | Users Guide - Page 256
GHz and 5 GHz) mode. See your router documentation for instructions. • Check if there are any paused print jobs. • Make sure your printer is selected as the default printer. • Check if the selected printer port is correct. • Check to see if your wireless router or access point has an enabled Privacy - Epson WorkForce Pro WF-4720 | Users Guide - Page 257
your software. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Related topics Wi-Fi or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try these solutions - Epson WorkForce Pro WF-4720 | Users Guide - Page 258
on your wireless router or access point. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Smart Device Starting a Scan from a Scanning Program Solving Copying Problems Check these - Epson WorkForce Pro WF-4720 | Users Guide - Page 259
tilted). Parent topic: Solving Copying Problems Related concepts Print Head Nozzle Check Print Head Cleaning Product Makes Noise When It the Copy, Fax, or Scan screens on the LCD screen. If not, reload the originals. • Make sure the size, weight, and number of your originals are supported by the ADF - Epson WorkForce Pro WF-4720 | Users Guide - Page 260
• Do not load originals above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Document Jams in the Automatic Document Feeder ADF Original Document Specifications Related tasks Placing Originals in the Automatic Document Feeder Cleaning Your Product - Epson WorkForce Pro WF-4720 | Users Guide - Page 261
Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure the paper cassette is inserted all the way in the printer. • If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides. Make sure the - Epson WorkForce Pro WF-4720 | Users Guide - Page 262
2. Pull out the paper cassette. 3. Carefully remove any paper jammed inside the product. 4. Carefully follow all paper loading instructions and reload the paper. 262 - Epson WorkForce Pro WF-4720 | Users Guide - Page 263
Document Jams in the Automatic Document Feeder Related tasks Loading Paper in the Cassette Paper Jam Problems in the Rear Cover If paper has jammed in the rear cover, follow the steps here to clear the jam. 1. Cancel the print job, if necessary. 2. Squeeze the tabs and open the rear cover. 263 - Epson WorkForce Pro WF-4720 | Users Guide - Page 264
Paper in the Cassette Document Jams in the Automatic Document Feeder If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam. 1. Cancel the print job, if necessary. 2. Remove your originals from the ADF. 3. Open the ADF cover. 264 - Epson WorkForce Pro WF-4720 | Users Guide - Page 265
4. Carefully remove any jammed pages from beneath the ADF. 5. Close the ADF cover, then raise the document cover. 6. Carefully remove any jammed pages. 7. Lower the document cover. 8. Raise the ADF input tray and carefully remove any jammed pages. 9. Lower the ADF input tray. 10. Reload your - Epson WorkForce Pro WF-4720 | Users Guide - Page 266
Loading Paper in the Cassette Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details - Epson WorkForce Pro WF-4720 | Users Guide - Page 267
, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • On a Mac, make sure the printer is not paused. Parent topic: Solving Problems Printing from a Computer Related tasks Running a Product Check Using - Epson WorkForce Pro WF-4720 | Users Guide - Page 268
Printers and Faxes.) 2. Right-click your product name, select Printing Preferences, and select your product name again if necessary. 3. Click the Maintenance tab. 4. Click the Extended Settings button. 5. Select Enable EPSON Solving Problems Printing from a Computer Printing is Slow If printing - Epson WorkForce Pro WF-4720 | Users Guide - Page 269
Settings - Windows Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details - Epson WorkForce Pro WF-4720 | Users Guide - Page 270
.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Additional Layout and Print Options - Windows Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies - Epson WorkForce Pro WF-4720 | Users Guide - Page 271
use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Incorrect Characters Print If incorrect characters appear in your - Epson WorkForce Pro WF-4720 | Users Guide - Page 272
Settings - Mac Cleaning Your Product Slanted Printout If your printouts are slanted, try these solutions: • Slide the edge guides against the edges of the paper. • Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. • Align the - Epson WorkForce Pro WF-4720 | Users Guide - Page 273
or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any - Epson WorkForce Pro WF-4720 | Users Guide - Page 274
incorrectly in your product. • Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting - Epson WorkForce Pro WF-4720 | Users Guide - Page 275
Media Type Settings - Printing Software Related tasks Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Loading Paper in the Cassette Cleaning the Paper Guide Related topics Replacing Ink Cartridges and Maintenance - Epson WorkForce Pro WF-4720 | Users Guide - Page 276
manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Basic - Epson WorkForce Pro WF-4720 | Users Guide - Page 277
options in your printer software. • For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Available Epson Papers Related tasks Selecting Basic Print Settings - Mac Managing - Epson WorkForce Pro WF-4720 | Users Guide - Page 278
. • In Windows, make sure your product is listed as a valid device. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables - Epson WorkForce Pro WF-4720 | Users Guide - Page 279
increase your system's memory. • In Epson Scan 2, turn off Quiet Mode on the Scan tab. • If you are scanning over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your scanning speed. Parent topic: Solving Scanning Problems Related topics Wi-Fi or - Epson WorkForce Pro WF-4720 | Users Guide - Page 280
you placed your original for scanning facing the correct way. • If you are scanning using the Epson Scan 2 Black & White setting, adjust the Threshold setting and scan again. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab - Epson WorkForce Pro WF-4720 | Users Guide - Page 281
its edges with paper to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Image is Too Dark If your scanned image is too dark, try these solutions: • Select the Advanced Settings tab in Epson Scan 2 and adjust the Brightness setting. • Check the brightness and - Epson WorkForce Pro WF-4720 | Users Guide - Page 282
Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because printers - Epson WorkForce Pro WF-4720 | Users Guide - Page 283
an Incorrect Size Received Fax Quality is Poor Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient - Epson WorkForce Pro WF-4720 | Users Guide - Page 284
received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting the Line Type Selecting Advanced Fax Settings Receiving Faxes Automatically Printing Fax Reports Viewing a Fax on the LCD Screen - Epson WorkForce Pro WF-4720 | Users Guide - Page 285
the Direct Send feature or sending your faxes in smaller batches. • If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems 285 - Epson WorkForce Pro WF-4720 | Users Guide - Page 286
the error correction mode (ECM) setting. Parent topic: Solving Faxing Problems Related references Fax Sending Options Basic Settings - Fax Related tasks Cleaning Your Product Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size, try these solutions: • If - Epson WorkForce Pro WF-4720 | Users Guide - Page 287
sender and ask them to send the fax in a higher resolution. • Try reprinting the received fax. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Received Fax is Not Printed If a received fax is not printed, try these solutions: • Make sure the product is free of errors - Epson WorkForce Pro WF-4720 | Users Guide - Page 288
From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device , the image file format is not supported. Parent topic: Solving USB Device Problems Related references External USB Device Specifications USB - Epson WorkForce Pro WF-4720 | Users Guide - Page 289
Related topics Transferring Files on a USB Device Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent - Epson WorkForce Pro WF-4720 | Users Guide - Page 290
Change/Remove. 5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan and click Uninstall. • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan and click Uninstall/Change. • Windows XP: Select Epson Scan and click Change - Epson WorkForce Pro WF-4720 | Users Guide - Page 291
driver and your product name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the - (remove) icon to remove it. Parent topic: Uninstall Your Product Software Where to Get Help If you need to contact Epson for technical support services - Epson WorkForce Pro WF-4720 | Users Guide - Page 292
Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with - Epson WorkForce Pro WF-4720 | Users Guide - Page 293
Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Fax Specifications Ink your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 • - Epson WorkForce Pro WF-4720 | Users Guide - Page 294
support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems - Epson WorkForce Pro WF-4720 | Users Guide - Page 295
inches [102 × 181 mm]) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper and paper distributed by Epson 17 lb (64 g/m2) to 24 lb (90 g/m2) Envelopes Size Weight No. 10 (4.1 × 9.5 inches [105 Note: When printing borderless, quality may decline in the expanded printable area. 295 - Epson WorkForce Pro WF-4720 | Users Guide - Page 296
Single sheets 1 Top and sides: 0.12 inch (3 mm) 2 Reduced print quality area/top: 1.85 inch (47 mm) 3 Reduced print quality area/bottom: 1.77 inch (45 mm) Borderless 1 Reduced print quality area/top: 1.97 inch (50 mm) 2 Reduced print quality area/bottom: 1.89 inch (48 mm) 296 - Epson WorkForce Pro WF-4720 | Users Guide - Page 297
1 Sides: 0.12 inch (3 mm) 2 Top/bottom: 0.20 inch (5 mm) 3 Reduced print quality area/right: 0.71 inch (18 mm) 4 Reduced print quality area/left: 1.85 inch (47 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric device Effective pixels Document size - Epson WorkForce Pro WF-4720 | Users Guide - Page 298
: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Supported lines Speed Resolution Page memory Black-and-white and color fax capability (ITU-T Super Group 3) Standard analog (household) telephone lines PBX (Private Branch - Epson WorkForce Pro WF-4720 | Users Guide - Page 299
not function properly. The cartridges included with the printer are designed for printer setup and not for resale. After some ink is used for charging, the rest is available for printing. Yields vary considerably based on images printed, print settings, paper type, frequency of use, and temperature - Epson WorkForce Pro WF-4720 | Users Guide - Page 300
inches (425 mm) Depth WF-3720/WF-4720 Series: Stored: 14.9 inches (378 mm) Printing: 14.9 inches (378 mm) WF-4730 Series: Stored: 15.3 inches (388 mm) Printing: 19.8 inches (503 mm) Weight WF-3720 Series: (without ink cartridges and power 19.0 lb (8.6 kg) cord) WF-4720 Series: 20.1 lb - Epson WorkForce Pro WF-4720 | Users Guide - Page 301
consumption 50 to 60 Hz WF-3720 Series: 0.5 to 0.3 A WF-4720 Series: 0.6 to 0.4 A WF-4730 Series: 0.6 to 0.4 A WF-3720 Series: Standalone copying: W Sleep mode: Approximately 1.2 W Power off mode: Approximately 0.2 W WF-4720 Series: Standalone copying: Approximately 15 W (ISO/IEC24712) Ready mode: - Epson WorkForce Pro WF-4720 | Users Guide - Page 302
Hi-Speed USB (for external USB device) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic USB Device Specifications Do not use devices with the following requirements: • Dedicated driver • Security settings (such as passwords, encryption, etc.) • Built-in USB - Epson WorkForce Pro WF-4720 | Users Guide - Page 303
for WPA/WPA2 Personal WEP (64/128 bit) 2.4 GHz 19.8 dBm (EIRP) Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE 802.11b Ethernet Standard Communication mode Connector IEEE802.3i/u (10BASE-T); use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk - Epson WorkForce Pro WF-4720 | Users Guide - Page 304
/CSA-CEI/IEC CISPR 22 Class B This equipment contains the following wireless module: • Manufacturer: Askey Computer Corporation. • Type: WLU6320-D69 and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to radio interference to the licensed service, this device is intended - Epson WorkForce Pro WF-4720 | Users Guide - Page 305
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety Instructions Parent topic - Epson WorkForce Pro WF-4720 | Users Guide - Page 306
of the connectors. Each connector has only one correct orientation. Inserting a connector in the cable inside the product. • Do not move the print head by hand; this may damage the product. • scanner section while the product is copying, printing, scanning, or performing any other functions. • Be - Epson WorkForce Pro WF-4720 | Users Guide - Page 307
those controls that are covered by the operating instructions. • Leave the ink cartridges installed. Removing the cartridges can dehydrate the print head and may prevent the product from printing. • Before transporting the product, make sure that the print head is in the home (far right) position - Epson WorkForce Pro WF-4720 | Users Guide - Page 308
pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or humidity; this may cause condensation to develop inside the LCD screen and degrade its performance. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves - Epson WorkForce Pro WF-4720 | Users Guide - Page 309
Instructions When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson you in advance that temporary discontinuance of service may be required. But if advance - Epson WorkForce Pro WF-4720 | Users Guide - Page 310
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more to program this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC - Epson WorkForce Pro WF-4720 | Users Guide - Page 311
use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly . CAN ICES-3(B)/NMB-3(B) Parent topic: Notices Related tasks Using the Fax Setup Wizard 311 - Epson WorkForce Pro WF-4720 | Users Guide - Page 312
in its records for you. For this reason, it is important to notify us if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the - Epson WorkForce Pro WF-4720 | Users Guide - Page 313
IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS - Epson WorkForce Pro WF-4720 | Users Guide - Page 314
(iii) Send one copy of the Demand for Arbitration to the other party (same address without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your - Epson WorkForce Pro WF-4720 | Users Guide - Page 315
of Wi-Fi Alliance®. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be - Epson WorkForce Pro WF-4720 | Users Guide - Page 316
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as - Epson WorkForce Pro WF-4720 | Users Guide - Page 317
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-3720/WF-4720/WF-4730 Series
User's Guide